3Com 900-0470-01 Rev AA - Manuals

1 G ETTING S TARTED This chapter describes the steps you must complete to use your telephone and provides a general description of your telephone. For information about installing your telephone and connecting to the LAN and to the 3Com Asterisk Appliance, see Telephone Installation and Maintenance ...

10 C HAPTER 1: G ETTING S TARTED Configuration Overview This guide includes instructions about how to configure the IP settings manually on your telephone. (See Telephone Installation and Maintenance .) For information about how to use a DHCP server to configure telephones, see the 3Com Asterisk App...

Configuration Options 11 Configuration Options Simple telephone operations (for example, making a call, transferring a call, and putting a call on hold) require no configuration. These operations are described in Chapter 3 . Many features, however, do require configuration (for example, call forward...

2 B ASIC T ELEPHONES M ODELS 3101 AND 3101SP This chapter describes the buttons, controls, and features on the 3Com® Model 3101 and Model 3101SP Basic Telephones. The chapter includes the following topics: ■ Buttons and Controls ■ Access Buttons ■ Status Lights for System Appearance Buttons ■ Access...

14 C HAPTER 2: B ASIC T ELEPHONES M ODELS 3101 AND 3101SP Buttons and Controls Figure 1 shows the buttons and controls on the Model 3101SP Basic Telephone. The Model 3101 Basic Telephone does not include a microphone, 8 , or a speaker button and its indicator light, 10 . All other controls are ident...

Buttons and Controls 15 2 Message Waiting Indicator (MWI) — When lit, indicates that you have at least one unreviewed message in your mailbox. Also, this indicator flashes when your telephone rings. 3 Display Panel — Displays the current date and time, telephone status messages, Caller ID informatio...

16 C HAPTER 2: B ASIC T ELEPHONES M ODELS 3101 AND 3101SP The Model 3101SP Basic Telephone includes a microphone and supports speaker phone operation. The Model 3101 Basic Telephone does not support speaker phone operation and it does not have a button. 12 Telephone key pad — Use these buttons to di...

Access Buttons 17 1 The first button controls a line for incoming and outgoing calls (System Appearance button; SA1). 2 The second button controls a line for incoming and outgoing calls (System Appearance button; SA2). 3 Feature button — Allows you to access features that are not directly assigned t...

18 C HAPTER 2: B ASIC T ELEPHONES M ODELS 3101 AND 3101SP Status Lights for System Appearance Buttons An Access button that is set up for incoming and outgoing calls is called a System Appearance button. The light beside each System Appearance button indicates the status. See Table 2 . Access Button...

3 B ASIC T ELEPHONE O PERATION This chapter includes the following topics: ■ Logging In to Your Telephone ■ Answering a Call ■ Answering a Second Call ■ Making Calls ■ Terminating Calls ■ Using the Telephone Display Panel ■ Controlling the Volume ■ Changing Ringing Tones ■ Putting a Call on Hold ■ T...

20 C HAPTER 3: B ASIC T ELEPHONE O PERATION Logging In to Your Telephone Your administrator assigns an extension (telephone number) and initial password to your telephone. To log in to your telephone: 1 Press Program + 5 + 6 or press Feature + 410 + 5 + 6 . The Display Panel shows: Enter Password: 2...

Answering a Call 21 Changing Your Password You must use the Telephone User Interface (TUI) and change the local password to match the password stored on the call processor by following these steps: 1 Press Program + 5 + 5 or press Feature 410 + 5 + 5 . The Display Panel shows: Enter Password: 2 Ente...

22 C HAPTER 3: B ASIC T ELEPHONE O PERATION Making Internal Calls To dial an internal call: 1 Pick up the handset. Alternatively, you can press the button, if your telephone is a Model 3101SP telephone. You hear the dial tone. 2 Dial the extension, then press the # key to send. Alternatively, you ca...

Terminating Calls 23 To activate the one-call-only Class of Service Override from any telephone: 1 Pick up the handset. 2 Press Feature + 433 . The Display Panel prompts you for the required input. 3 Enter your telephone extension. 4 Enter your password and press # . 5 Enter the destination number a...

24 C HAPTER 3: B ASIC T ELEPHONE O PERATION following (and MWI is lit): 2 Msgs 1 New . The 2 Msgs include the just received new, unreviewed message and the other message that is new but reviewed. The 1 New indicates the just received new, unreviewed message. The Display Panel also shows the number o...

Changing Ringing Tones 25 Adjusting the volume control of one device DOES NOT affect the volume control of the other devices. For example, lowering the volume of the speaker has no effect on the handset volume. Changes you make to any device remain in effect if you reset the telephone to its default...

26 C HAPTER 3: B ASIC T ELEPHONE O PERATION To change the ringing tone: 1 Log out of the telephone; press Program + 5 + 6 . 2 Press Program + 5 + 9 . The Display Panel shows which ringing tone the telephone uses, for example: Alert Tone 1- 10: 7 3 Use the middle soft key under the Display Panel to d...

Transferring a Call 27 Music on Hold If configured by the administrator, callers on hold hear music while they wait. Dialing a New Call While on a Call You can put a call on hold, dial a new call, and toggle between the two calls: 1 Press the Hold button. 2 Press one of the Access buttons not curren...

30 C HAPTER 3: B ASIC T ELEPHONE O PERATION Accessing Voice Mail To access voice mail directly for a mailbox: 1 Press one of the following: ■ Messages button ■ *600* + <extension> + # ■ Feature + 600 2 You are prompted to enter the password, which by default is the same as the mailbox number.

32 C HAPTER 4: F EATURE C ODES Feature Code Overview Some common telephone features are mapped to buttons ( Transfer , for example). However, the number of features exceeds the number of buttons available on any telephone. Feature codes allow the telephone feature set to be available to all telephon...

Feature Codes 33 want your calls forwarded. The feature code for call forward (Fwd Universal) is 465. To enable this feature: 1 Press Feature + 465. The Display Panel shows the prompt FWD Universal Number . 2 Enter the extension to which you want your calls forwarded, in this case, 1001. If the Disp...

5 S TANDARD F EATURES This chapter describes the standard telephone features that you can set up and access through the Telephone User Interface (TUI) on your telephone. This chapter contains the following topics: ■ Viewing the Call Logs ■ Setting up a Conference Call ■ Transferring Your Telephone S...

36 C HAPTER 5: S TANDARD F EATURES Viewing the Call Logs You can use the Call History feature to display your call logs. These are the logs of the 10 most recent placed calls, received calls, missed calls and unreviewed calls to and from your telephone. From the call logs you can select calls and th...

Setting up a Conference Call 37 Setting up a Conference Call The conference feature enables you to have up to six parties, including the conference originator, on one conference with the capability to extend a conference through cascading. Conferences can be multi-site capable where any endpoint in ...

38 C HAPTER 5: S TANDARD F EATURES Adding a Recipient to an Existing Conference While participating in a conference of three to five people, any recipient in the conference can add a new recipient. While a new recipient is being added, the existing recipients in the conference, including the origina...

Transferring Your Telephone Settings to Another Telephone 39 To drop conference recipients, follow these steps: 1 While on a conference, the conference originator presses the Drop soft (right) button . The Conference Drop window displays in the Display Panel. 2 Scroll to the drop action you want to ...

Call Waiting 41 ■ If you are a Ring Group member, personal (non-Ring Group) calls go to your voice mailbox. However, Ring Group calls always ring on a member’s telephone, regardless of your personal telephone setting. To forward incoming calls to your voice mailbox for any telephone (including the B...

42 C HAPTER 5: S TANDARD F EATURES To disable the Call Forward Universal feature so that you can answer calls at your telephone again: 1 Press Feature + 465 or press the Feature Access button, then scroll down to and select Fwd Universal . The Display Panel shows: FWD Universal Number: 2 Use the Del...

Ring Groups 43 b When the call is answered, tell the user the Call Park extension number, for example 6018. c Hang up. The user dials the Call Park number and the system connects the call automatically. 3 To retrieve a parked call yourself: a Pick up the handset of any telephone on the system. b Dia...

44 C HAPTER 5: S TANDARD F EATURES ■ A ring group call can be put on hold and taken off hold without losing the caller. ■ If a ring group member puts a call on hold, that member can receive other calls. ■ A ring group caller on hold will hear ring group Music On Hold. ■ If the telephone has Hands Fr...

A T ELEPHONE I NSTALLATION AND M AINTENANCE This chapter covers these topics: ■ Connecting the Telephone ■ Connecting the Telephone to the 3Com Asterisk Appliance ■ Attaching and Adjusting the Support Bracket ■ Moving Your Telephone ■ Swapping Telephones ■ Cleaning Your Telephone ■ Troubleshooting P...

46 C HAPTER A: T ELEPHONE I NSTALLATION AND M AINTENANCE Connecting the Telephone Although the connector layout varies between telephones, all telephones use these symbols to identify the connectors: Figure 4 shows underside of a 3102 Business Telephone as an example of possible connection points. C...

Connecting the Telephone to the 3Com Asterisk Appliance 47 The underside of an telephone includes: 1 AC power adapter connection 2 Ethernet connector for connection to the LAN 3 Ethernet connector for an optional connection to your desktop computer. 4 Handset connector 5 Headset connector (not avail...

48 C HAPTER A: T ELEPHONE I NSTALLATION AND M AINTENANCE Manually Configuring Telephone Connectivity To configure the IP configuration settings manually on your telephone, use the Program button (see Buttons and Controls ) to enter the User Configuration menu (menu option 6 ). If your telephone rece...

Attaching and Adjusting the Support Bracket 49 If your telephone received its IP configuration automatically, follow steps 1 through 5 to set the IP address of the 3Com Asterisk Appliance. If your telephone did not receive its IP configuration automatically from a DHCP server, follow all the steps. ...

50 C HAPTER A: T ELEPHONE I NSTALLATION AND M AINTENANCE Figure 6 Adjusting the Support Bracket Figure 7 Wall Mounting a Telephone 1 To adjust the support bracket, press to release the lock tab 1 , rotate the bracket to the position that you want, and then release the lock tab. 1 When you mount a 3C...

Moving Your Telephone 51 Moving Your Telephone Each telephone is uniquely identified by an IP address. You can move your telephone to another location within your calling domain, connect it to any Ethernet jack on the LAN, and still maintain all of your personalized features and extension number. Sw...

52 C HAPTER A: T ELEPHONE I NSTALLATION AND M AINTENANCE Table 4 Possible Problems Possible Problem Suggested Solutions My telephone has no dial tone and the display panel is blank. ■ Verify that the power cord is fully inserted in the correct connector on the underside of the telephone. Use the str...

I NDEX Numbers 3101 Basic Telephone figure and features 14line status lights 18programmable access buttons 16 3101 Basic Telephones see 3101 Basic Telephone A access buttons 3101 Basic Telephone 16 alert tone, changing 25All Ports Busy message 52answering a call 21 C call history viewing 36 call par...