3Com 4000 - Manuals

vii 4 T ROUBLESHOOTING System Does Not Power On 4-1TABM Not Communicating with an AccessBuilder 4-1 IP Networks 4-2IPX Networks 4-2 Attached Terminal or Modem Does Not Operate 4-3System Does Not Respond to Terminal Commands 4-3LED Functions 4-4Error Messages 4-4 A S PECIFICATIONS Hardware Specificat...

viii Attaching I/O Cables C-6 Asynchronous Cards C-6Synchronous Card C-7ISDN Card C-8 D C ONFIGURATION W ORKSHEETS Instructions D-1 TABM Workstation Worksheets D-1AccessBuilder Server Worksheets D-1AccessBuilder Client Worksheets D-1 TABM Workstation on IP Network D-2TABM Workstation on IPX Network ...

1 I NTRODUCTION This chapter provides a brief introduction to the AccessBuilder 4000 system. Unpacking instructions are also provided. General The AccessBuilder 4000 series family are RISC-based multiprotocol, multiport networking devices offering a simple and cost-effective solution for remote user...

1-2 C HAPTER 1: I NTRODUCTION The AccessBuilder 4000 is designed for enterprise organizations having remote LAN access requirements. It is well-suited for situations where up to sixteen analog phone lines or up to eight ISDN lines (one line supports two B channels providing up to 16 concurrent ISDN ...

System Description 1-3 Figure 1-1 AccessBuilder 4000 Configuration Options System Description The AccessBuilder 4000 series servers consists of hardware and software that provides a cost-effective solution to your remote access networking needs. Both the Ethernet and Token Ring versions offer the sa...

1-4 C HAPTER 1: I NTRODUCTION Hardware Description The following sections describe the system hardware components. The AccessBuilder 4000 system consists of a chassis assembly which contains one of two available main processor boards, power supply, indicator lights, and two slots for I/O cards of yo...

System Description 1-5 and unshielded twisted pair (UTP) media connections. Ring speeds of 4Mbps or 16Mbps can also be selected. A built-in RS-232 console port (DCE) is also provided on the main processor boards (pinout information is provided in Appendix A). A terminal or workstation running a term...

1-6 C HAPTER 1: I NTRODUCTION Power Switch and Receptacle. The AC power switch is marked according to international 1/0 convention; when the 1 side is pressed, the switch is on; when the 0 side is pressed, the switch is off. The switch and power receptacle are accessible from the right rear of the c...

2 G ETTING S TARTED This section is designed to help you to quickly perform the installation of an AccessBuilder 4000 network remote access server. Once you have planned your installation and set up the hardware, you are then ready to install and launch the Transcend  AccessBuilder Manager (TABM) c...

2-2 C HAPTER 2: G ETTING S TARTED Should any of these special circumstances apply to your situation, information about performing the software configuration using the command-line interface is provided in the AccessBuilder Command Line Interface Quick Reference, part number 09-0208-000, and the opti...

Preparation 2-3 Configuration worksheets are provided in Appendix D as a convenient means of collecting and organizing this information. Modems/ISDN TAs 1 Check to be sure the modems or terminal adapters you intend to use are on the built-in modem list (or check the modem list in the Release Notes)....

2-4 C HAPTER 2: G ETTING S TARTED For ARA and non-AppleTalk users to share the same ports, the use of AppleTalk Remote Access version 2.0 or later is recommended. If, however, you plan to support ARA 1.0, you will need to determine which asynchronous serial ports to use, since these ports will be de...

Unpacking the System 2-5 If you plan to use SNMP functions, such as trap reporting or remote device management, you will also need to know the community names and IP addresses of the management station(s). You may also wish to define the greeting message the remote users will see when they log onto ...

2-6 C HAPTER 2: G ETTING S TARTED If the original carton was damaged in shipment, repack the system in a carton that provides equivalent protection before returning it to 3Com. 3 Verify that you have received all items included with the unit. If you have not received all items on the packing list, f...

Hardware Installation 2-7 Hardware Installation The following is a step-by-step procedure for performing the AccessBuilder 4000 hardware installation. Stand Alone Pick a suitable location for the AccessBuilder 4000. Either a desktop or similar level surface may be used. You may also want to locate t...

2-8 C HAPTER 2: G ETTING S TARTED LAN Connection (Mandatory) This connection is required in either Ethernet or Token Ring environments. Ethernet 1 Connect your Ethernet LAN to the appropriate interface connector for your media type (10BaseT, BNC, or AUI). These connectors are located on the rear pan...

Hardware Installation 2-9 Figure 2-4 AccessBuilder Ethernet AUI LAN Connection Token Ring 1 Set the Token Ring 4M/16M speed switch to the appropriate ring speed and attach the AccessBuilder to your ring. 2 Install and connect your serial card (or cards) to your modems, CSU/DSU, ISDN line, etc. Refer...

2-10 C HAPTER 2: G ETTING S TARTED When more than one AccessBuilder is installed on the network (IP or IPX), record the MAC address of each unit (located on the rear panel) so you will know which one you are configuring from TABM. The Power indicator on the front panel will glow when the AccessBuild...

Console/Modem Configuration (Optional) 2-11 For Modem Connection (Remote AccessBuilder Management Only). Connect the modem (a DCE device) to a null modem cable conforming to the VT-100 specification to the AccessBuilder’s console port (also DCE) on the rear panel. The modem should be set to power up...

3 C ONFIGURATION U SING T RANSCEND A CCESS B UILDER M ANAGER (TABM) General The Transcend AccessBuilder Manager (TABM) application is a Microsoft Windows-based tool for configuring and managing AccessBuilder remote access servers. Features include: ■ Automatic discovery of all AccessBuilder servers ...

TABM Software Installation 3-3 TABM Software Installation Version 4.0 of the Transcend AccessBuilder Manager application is provided on CD-ROM. An extraction utility is provided to automatically install the TABM software from the CD-ROM to your local hard drive, a network server hard drive, or onto ...

TABM Software Installation 3-5 Figure 3-3 Installation Path Dialog Box 8 (IP Only) The TFTP Server Directory box appears (Figure 3-4) and requests the path of the TFTP server, which is used to upload and download AccessBuilder configuration and system files from and to the AccessBuilder server from ...

3-6 C HAPTER 3: C ONFIGURATION U SING T RANSCEND A CCESS B UILDER M ANAGER (TABM) If your TFTP server is installed on a different computer, be sure to copy the following files from the “Transcend AccessBuilder Manager for Windows” installation diskette to the hard disk directory that contains the TF...

TABM Software Installation 3-7 10 At this point, you are prompted to replace the first diskette with the second distribution diskette. 11 After the application files are copied to your hard disk, the Installation Complete dialog box is displayed (Figure 3-6): Figure 3-6 Installation Complete Dialog ...

3-8 C HAPTER 3: C ONFIGURATION U SING T RANSCEND A CCESS B UILDER M ANAGER (TABM) Figure 3-7 AccessBuilder Manager Program Group (TABMTOOL not in IPX) The AccessBuilder Manager program group contains three icons: ■ TABM Starts the AccessBuilder Manager application. ■ TABMTOOL (IP Only) Starts the Ac...

About the TABM Application 3-9 About the TABM Application The TABM application is an easy-to-use, graphical environment for configuring and monitoring AccessBuilder servers that are reachable from your network. Autodiscovery In addition to TABMTOOL listening for new AccessBuilder BootP requests, an ...

3-10 C HAPTER 3: C ONFIGURATION U SING T RANSCEND A CCESS B UILDER M ANAGER (TABM) Figure 3-8 AccessBuilder Manager Main Window (IP version shown) Highlighting any server in the All Server List displays information about that server in the top half of the main window. The IP address and name data fi...

About the TABM Application 3-11 Figure 3-9 External View (Ethernet LAN Adapter shown) Tool Bar Icons The icons in the tool bar shown above are convenient shortcuts to selecting commands from the Menu bar. They are defined in Figure 3-10: Figure 3-10 Tool Bar Icon Definitions Copy Server Configuratio...

3-12 C HAPTER 3: C ONFIGURATION U SING T RANSCEND A CCESS B UILDER M ANAGER (TABM) Download/Upload File . (IP only) Allows (1) AccessBuilder configuration parameters to be uploaded to a specified TFTP server, (2) configuration parameters to be downloaded from a specified TFTP server to a specified A...

Starting the TABM Application 3-13 Double-click any asynchronous port in the graphical image to configure asynchronous port parameters for that port. Use the Configuration menu to access other configuration dialog boxes for the displayed server. The single server port status update process is automa...

Basic Configuration 3-15 Basically, an AccessBuilder only needs to be discovered in an IPX network in order to proceed with it’s configuration. Once this occurs, you are ready to perform either the Basic, or Guided Configuration. What’s Next? Once the AccessBuilder has been discovered and you have e...

3-16 C HAPTER 3: C ONFIGURATION U SING T RANSCEND A CCESS B UILDER M ANAGER (TABM) Configuring an AccessBuilder Using Guided Configuration Guided Configuration enables a more comprehensive configuration of the AccessBuilder than does the Basic Configuration. When an AccessBuilder server is displayed...

Remote Client Configuration 3-17 PPP/SLIP Clients The AccessBuilder supports UNIX or PC-based PPP or SLIP clients. Refer to the documentation provided with these packages and the AccessBuilder Server Release Notes for specific types and versions supported. PC Clients The AccessBuilder Remote Client ...

4 T ROUBLESHOOTING This chapter provides troubleshooting information which can be used if the AccessBuilder or one of its components fails to operate correctly. If after reviewing the information in this chapter, you cannot correct the problem, contact your AccessBuilder supplier for further assista...

4-2 C HAPTER 4: T ROUBLESHOOTING IP Networks 1 Check to be sure you have your third-party TCP/IP stack installed correctly. You should be able to ping a known host such as a router or existing workstation. 2 Be sure the AccessBuilder and the TABM workstation are on the same subnet. If the AccessBuil...

Attached Terminal or Modem Does Not Operate 4-3 Attached Terminal or Modem Does Not Operate (Only if a local console or modem is attached) If a terminal or modem is attached to the console port and does not seem to be operating properly, follow the troubleshooting procedures recommended by the termi...

4-4 C HAPTER 4: T ROUBLESHOOTING LED Functions The following table provides additional troubleshooting information that may be obtained through observation of the front panel LEDs. Error Messages The AccessBuilder automatically generates an error message at the console port whenever an error occurs....

Error Messages 4-5 ■ Warning level (default) displays only messages that indicate potential problems detected by the software. The system may continue to function, but it is recommended that you take the action specified in the following section to correct the problem. ■ Error level displays message...

A S PECIFICATIONS This appendix contains the hardware specifications for the AccessBuilder 4000 system. Hardware Specifications Table A-1 Environmental Specifications Condition Minimum Maximum Storage Temperature -40 ° F (-40 ° C) 168 ° F (78 ° C) Operating Temperature 32 ° F (0 ° C) 122 ° F (50 ° C...

A-2 A PPENDIX A: S PECIFICATIONS NOS Support Refer to the AccessBuilder 4000 Release Notes for specific version numbers currently supported. Table A-4 Console Specifications Type Requirements PC or ASCII VT-100 compatible, ASCII code emulation Data Framing/Rate 8 bit data, no parity, one stop bit, 9...

Internet Protocol Support A-3 Internet Protocol Support RFC Name 791 Internet Protocol (IP) 768 User Datagram Protocol (UDP) 792 Internet Control Message Protocol (ICMP) 793 Transmission Control Protocol (TCP) 826 Ethernet Address Resolution Protocol (ARP) 854 Telnet Protocol (TELNET) 855 Telnet opt...

B R EMOTE S OFTWARE U P /D OWNLOADING P ROCEDURES This appendix describes the procedures involved in performing remote AccessBuilder software image downloading and configuration file uploads and downloads. These functions can be accomplished using one of three methods: ■ TABM over an IP network (pre...

B-2 A PPENDIX B: R EMOTE S OFTWARE U P /D OWNLOADING P ROCEDURES TABM This method (preferred) uses TABM to perform the desired upload/download function over an IP network (requires a TFTP server to be available -- normally specified as part of the TABM installation procedure). You must have TABM ins...

TABM B-3 1 Launch TABM and allow the autodiscovery process to occur. Locate the target AccessBuilder in the View All Servers list and double-click on the unit. 2 Enter the superuser password for the selected AccessBuilder. 3 Under the TABM System menu, select the Download/Upload dialog box. 4 Enter ...

B-4 A PPENDIX B: R EMOTE S OFTWARE U P /D OWNLOADING P ROCEDURES Telnet This method allows you to telnet into the target AccessBuilder’s command line user interface as a superuser and issue the "load" command to perform the desired transfer function. Although you telnet into the AccessBuilde...

Console Port B-5 2 Verify that the AccessBuilder IP address and default router address have been properly configured (see TABM on-line help or the optional AccessBuilder Software Configuration Guide). 3 If you are updating from software version 5.0 or above, use the Load command followed by the desi...

B-6 A PPENDIX B: R EMOTE S OFTWARE U P /D OWNLOADING P ROCEDURES Figure B-3 Remote Download/Upload Using The AccessBuilder Console Port At the AccessBuilder 4000 remote site, you must have a modem connected to the AccessBuilder 4000’s console port. Use a male DB-25 to male DB-25 null modem cable to ...

Console Port B-7 For the PC (terminal emulator), the setup for either direct or modem connection is the same: ■ 9600 baud ■ 8 data bits, 1 stop bit, no parity ■ hardware flow control ■ X-Modem binary file transfer For the modem connected to the PC, use the following configuration: ■ 9600 baud ■ hard...

B-8 A PPENDIX B: R EMOTE S OFTWARE U P /D OWNLOADING P ROCEDURES 3 Next, go to the Modem selection and enter the "AT" string required to initialize the modem you have connected to your COM port. 4 Select the Telephone Number selection and enter the phone number of the modem connected to the ...

Console Port B-9 If you are doing this via a modem you have to redial to the AccessBuilder unit if the modem on the console port was not set to ignore DTR. 5 After system reset, type the following command to start xmodem downloading in nindy: C> do;start xmodem downloading 6 Insert the “AccessBui...

C I NSTALLING I/O C ARDS This appendix describes how to install the WAN interface I/O cards, the cards should be installed before you install the server on your network. I/O cards provide an interface between outside users and the network. Physically, each of the I/O card ports is connected to a mod...

C-2 A PPENDIX C: I NSTALLING I/O C ARDS Figure C-1 Asynchronous I/O Card Major Components and Ports Synchronous I/O Card The synchronous card provides a V.35, RS-449, RS-232, or X.21 synchronous interface that can be used to interconnect the AccessBuilder to a synchronous modem for digital lease lin...

Descriptions of I/O Cards C-3 Figure C-2 Synchronous I/O Card Major Components and Port ISDN Cards The S/T and U AccessBuilder ISDN adapter cards each have four ports. The U version, with an integrated NT1, is designed for direct connection to ISDN lines in North America, while the S/T version is de...

Installation Procedure C-5 Figure C-4 Removing a Face Plate Only remove the face plate from the I/O slot you are planning to use. All unused I/O slots must have the face plate installed to maintain proper cooling of the unit and regulatory compliance. Failure to cover open slots can result in overhe...

C-6 A PPENDIX C: I NSTALLING I/O C ARDS Figure C-5 Fastening I/O Card Captive Screws A solid connection of the I/O card to the chassis is required for proper operation, but the screws should not be used to force the card into place. CAUTION: If the resistance is too great as you slide the card into ...

Attaching I/O Cables C-7 1 Connect the RJ-45 end of the cable to the asynchronous port on the I/O card, then attach the DB-25 end of the cable to the modem as shown in Figure C-6. Figure C-6 Connecting a Cable to an Asynchronous I/O Card Synchronous Card 3Com makes four types of cables to accommodat...

C-8 A PPENDIX C: I NSTALLING I/O C ARDS If you have mistakenly received the wrong synchronous cable with your I/O card, contact your supplier for a replacement. To cable a synchronous card: 1 Connect the DB-50 end of the cable to the synchronous port on the I/O card, then attach the other end to the...

Attaching I/O Cables C-9 Figure C-8 ISDN Card Connection SLOT 2 SLOT 1 1 1 0 - 2 4 0 V A C 5 0 - 6 0 H z 1 A UTP CONSOLE BNC BNC/AUI/TPE ETHERNET AUI ab4kbook Page 9 Thursday, March 27, 1997 11:51 AM

D C ONFIGURATION W ORKSHEETS This Appendix provides sample configuration worksheets as a convenience in assisting you to successfully configure the TABM workstation, the AccessBuilder 4000 servers, and the remote user’s AccessBuilder Remote Access Client software. This information can then be transf...

D-2 A PPENDIX D: C ONFIGURATION W ORKSHEETS TABM Workstation on IP Network What are the directory paths on this workstation for the following? AccessBuilders to be managed from this TABM PC (must be on the same Ethernet segment as this workstation -- see TABM on-line help for information on managing...

TABM Workstation on IPX Network D-3 TABM Workstation on IPX Network AccessBuilders to be managed from this TABM PC: Workstation (PC running TABM) IPX Address: What is the TABM password (default = admin)? IPX Server Name Server Location Server SU Password 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 ab4kbook ...

D-4 A PPENDIX D: C ONFIGURATION W ORKSHEETS AccessBuilder Server General Information Asynchronous Port Setup Server MAC Address Server Physical Location Server Name Super User Password Network Security System Type Sign-on Greeting Message Login Options: Normal Disable Login No Password Port Modem Sp...

AccessBuilder Server D-5 ISDN Information Interface U S/T Switch Type ATT5ESS NI1 DMS100 INS64 VN3 NET3 Point-to-Point (If yes, no SPIDs or RNs required in North America) Yes No SPID Numbers Directory Number Rotary/Hunt Group Number (if used) Slot 1 Ports Directory Number SPID Router/Auto V.120 or r...

D-6 A PPENDIX D: C ONFIGURATION W ORKSHEETS IP Network Information IPX Network Information AppleTalk Network Information Server IP Address Server Net Mask Default Router IP Address Telnet Admin Port (default = 3000) Dial-out Enabled Yes No Remarks Local IPX Network Address Ethernet Data Link Type 80...

User Table D-7 User Table Users assign to AccessBuilder Name User Name Password Callback Number* Privilege Remarks Access Type (Auto or ARA 1.0**) 512 users maximum on the AccessBuilder 4000 *Callback is only supported when the remote user is running the AccessBuilder Remote Client software. **ARA 1...

D-8 A PPENDIX D: C ONFIGURATION W ORKSHEETS Remote Client Remote User Name Date Location PC Type COM Port UART Type COM Port Used for Remote Access Modem Type and Speed Client NOS Client Telephone Number Callback Number Client Telephone Number Additional Phone Book Numbers Remarks ab4kbook Page 8 Th...

E T ECHNICAL S UPPORT 3Com provides easy access to technical support information through a variety of services. This appendix describes these services. Information contained in this appendix is correct at time of publication. For the very latest, we recommend that you access 3Com Corporation’s World...

E-2 A PPENDIX E: T ECHNICAL S UPPORT Access by Digital Modem ISDN users can dial in to 3ComBBS using a digital modem for fast access up to 56 Kbps. To access 3ComBBS using ISDN, use the following number: 408 654 2703 3ComFacts SM Automated Fax Service 3Com Corporation’s interactive fax service, 3Com...

Support from Your Network Supplier E-3 3ComForum on CompuServe ® Online Service 3ComForum is a CompuServe-based service containing patches, software, drivers, and technical articles about all 3Com products, as well as a messaging section for peer support. To use 3ComForum, you need a CompuServe acco...

E-4 A PPENDIX E: T ECHNICAL S UPPORT Support from 3Com If you are unable to receive support from your network supplier, technical support contracts are available from 3Com. Contact your local 3Com sales office to find your authorized service provider using one of these numbers: Regional Sales Office...

Returning Products for Repair E-5 Returning Products for Repair Before you send a product directly to 3Com for repair, you must first be obtain a Return Materials Authorization (RMA) number. Products sent to 3Com without RMA numbers will be returned to the sender unopened, at the sender’s expense. T...

3Com Corporation L IMITED W ARRANTY H ARDWARE 3Com warrants its hardware products to be free from defects in workmanship and materials, under normal use and service, for the following lengths of time from the date of purchase from 3Com or its Authorized Reseller: If a product does not operate as war...