AT&T Voice Messaging System - Manual

● Chapter 2, “Your Mailbox” discusses how to open and initialize your “voice mailbox. ” ● Chapter 3, “Your Messages” discusses how to listen to your messages. ● Chapter 4, “Off-Site Message Alert” discusses how to use the CLASSIC MAIL system to alert you that you have messages even when you are out ...

1. Before You Begin You probably already have many of the skills necessary touse the CLASSIC MAIL System. Know Your Phone Using the CLASSIC MAIL system is a simple matter of using a touch-tone phone. You press various keys to gain access to your mailbox, use its functions, and move around in the sys...

No matter how many additional buttons your phone has, the dial pad and the numbered keys you press to make a call are the same on any phone. You’ll use the dial pad extensively for voice messaging, so you should be familiar with the star the pound keys and with the term e n t e r , which simply mean...

Commonly Used Keys There are certain keys on the dial pad that have a consistent use no matter what you’re doing with voice messaging: ** Returns you to the top-level menu 0 Transfers you to attendant # Accepts an entry OR gives access to company directory * Backs up to previous step or cancels an a...

You have been assigned either a regular mailbox or a guest mailbox. If your mailbox number is from 0-79, you have a regular mailbox. If your mailbox number is from 901 to 999, you have a guest mailbox. Your mailbox is capable of storing up to 60 minutes of recorded messages, and up to 180 seperate m...

2. Your Mailbox First-Time Use You must create a password the first time you open your mailbox. You will also record your name for the company directory. Finally, you should enter the first four letters of your last name into the company directory so callers who don’t know your mailbox number can st...

It’s a good idea to write down the sequence of keys corre- sponding to your last name prior to entering these digits. After you complete the spelling, you will hear a spelling confirmation message and a message telling you about any messages in your mailbox. Note: Because Q and Z don‘t appear on the...

for those times when you’re away from the office (“I’m not in today but please leave a message and I’ll be alerted and return your call immediately”) or out of town (“I’m out of town until Wednesday, but if you leave a message, I’ll get back to you when I retum. Or dial 0 and ask our attendant to co...

4. 5. 6. 7. To record a primary greeting OR to record an alternate greeting Record your greeting at the tone. To end the recording OR to start over To listen to the confirmation press press 1 2 press press # ✱ press # The greeting is now installed. Each greeting can be up to three minutes long. Swit...

I 3. Your Messages Letting the CLASSIC MAIL System Answer Your Calls The CLASSIC MAIL system will answer your incoming calls if you do not. If the CLASSIC MAIL system answers, callers will be greeted and instructed to leave a message. Knowing When You Have Messages Anytime you have a new message, th...

The CLASSIC MAIL system allows you to turn this feature off or on, and to set the time interval between alert attempts. You must have your telephone’s Intercom Voice Announcement feature turned on in order to make this feature work. To turn message waiting alert off/on: 1. 2. 3. 4. Open your mailbox...

2. To change your mailbox options press 3. To setup message waiting alert press 4. To change the message waiting alert interval press 5. Enter an interval number between five and two-hundred fifty-five minutes. You can also set up an off-site message alert. If you do, the CLASSIC MAIL system will ca...

Listening to Your Messages When you listen to your messages, you’ll hear them in this order: 1. Urgent messages 2. New messages and certified receipts 3. Previously heard messages Urgent messages and certified receipts are discussed later in the section “Special Delivery Options. ” To listen to your...

Figure 3A. - Dial pad menu of touch tone commands Handling Your Messages If you hangup after listening to a message, the CLASSIC MAIL system automatically saves the message for you as an old message. While listening to a message, you have several options. The dial-pad menu in Figure 3A lists these o...

Deleting and Undeleting Messages You can delete a message by “marking it for deletion” and then hanging up. Prior to hanging up you can “undelete” any message accidentally marked for deletion. To delete a message: 1. 2. Listen to a message. To mark the message for deletion press 3 Hear confirmation....

Replying to a Message If you receive a message from other mailbox owners, you can reply directly with a call to their intercoms (if the owner has an intercom number) or reply with a message to their mailbox. To call the sender’s intercom: 1. Listen to the message. 2. To reply press 4 3 To call the s...

Forwarding a Copy of a Message You can forward a copy of a message. The person who receives the message can then save it, delete it, or respond to it. You can mark a message you’re forwarding as either urgent or certified, or as both. To forward a copy of a message: 1. 2. 3. 4. 5. Listen to a messag...

6. To accept # OR to cancel ✱ Hear confirmation. Listening to Envelope Information press press Messages are “enclosed in envelopes.” Envelopes include information that tells you when the message was sent and (if the message was sent from another mailbox) by whom. To listen to a message envelope: 1. ...

Sending a Message To send a message from your mailbox: 1. 2. 3. 4. 5. 6. Open your mailbox. To send a message Record your message at the tone and OR to continue the recording To accept the recording Enter the destination mailbox or group list number (801 to 805). OR to use the company directory Hear...

OR to send the message by press certified delivery 2 OR for both urgent and certified options press 3 OR to cancel ✱ A confirmation plays. press Special Delivery Options The messages that callers leave in your mailbox maybe marked with the “special delivery” options of urgent or certified (or both u...

Group Lists To send a message to a group, you first have to create a group list. A group list can be as big as all the mailboxes in your system (this group list is already setup for you by the CLASSIC MAIL system) or as few as two. When you create a group list, you assign and record a name such as “...

Deleting a group list eliminates the group list name and number and removes all associated mailboxes from the list. To delete a group list: 1. 2. 3. 4. 5. 6. Open your mailbox. To change mailbox settings press For group lists press To delete a group list press 3 3 3 Enter the number of the group lis...

4. Off-Site Message Alert How Off-Site Message Alert Works With off-site message alert, you can be notified at an outside phone or at a pager each time a new message arrives in your mailbox. You can setup this feature to call you at either of two numbers. For example, if you’re a realtor showing a h...

Setting Up Off-Site Message Alert to a Phone To set up off-site message alert to an off-site phone: 1. Open your mailbox. 2. To change mailbox settings 3. To setup off-site message alert 4. To setup the first number OR to set up the second number 3 2 12 1 # ✱ 5. To tell the CLASSIC MAIL system to di...

7. To accept press OR to re-enter the number press # ✱ Repeat steps 4 through 7 to set up a second off-site phone or go through the steps that follow for setting up a pager. Setting Up Off-Site Message Alert to a Pager To setup off-site message alert for a pager: 1. Open your mailbox. 2. To change m...

6. Enter the pager number (including any extra digits or codes) If you make a mistake Hear confirmation. 7. To accept OR to re-enter the number Repeat steps 4 through 7 to set up a second off-site pager. Turning Off-Site Message Alert On or Off To turn off-site message alert on or off: 1. Open your ...

4. 5. To turn off-site message alert off/on for the first number OR to turn it off/on for a second number Hear confirmation. To be alerted to new urgent messages 3 4 5 only, OR, if off-site message alert is already set up for urgent messages only,and you want of be alerted of all new messages Hear c...

4. To select level 1 press 5. To change the number of attempts press Hear a message about the number of attempts. 6. Enter a number f r o m 1 to Hear confirmation. 1 3 9 Determining How Often You’re Alerted To specify the number of times the CLASSIC MAIL system will alert you at a given phone or pag...

5. To change the interval and hear how press alert is currently set up 4 6. To signify the number of minutes between alerts, enter a number between 5 and 999. Hear confirmation. Reviewing the Settings for Off-Site Message Alert To review the off-site message alert settings: 1. Open your mailbox. 2. ...

5. Transferring Calls Into the CLASSIC MAIL System The procedure you use to transfer incoming callers into the CLASSIC MAIL system will depend upon the type of Merlin telephone system you have. If you have a Merlin . 206, 410, 820, or Merlin Plus, use the procedure, “Trans- ferring Outside Callers, ...

Transferring Outside Callers To transfer a caller to the CLASSIC MAIL system: 1. Ask the caller to hold. 2. Press the hold button. 3. Select a CLASSIC MAIL system access line, then press ✱ CLASSIC MAIL system access lines are the lines withthe “Voice Mail” labels on your telephone line buttons. You ...

Figure 5A shows the typical line numbering methodused by Merlin 206, 410, 820, and Merlin Plus telephone systems. If the caller wants to be transferred into the CLASSIC MAIL system in order to retrieve messages from their own mailbox, hang up now. If the caller wants to leave a message for someone e...

Figure 5B: Line numbering for Merlin 1030/3070 Attendant telephones If the caller wants to leave a message for someone else, continue with steps 6 through 8. 6. Enter the intercom or mailbox number of the destination party. CLASSIC MAIL System Mailbox User Guide

7. If you know the destination party is not available, or if you want to place the calling party directly into the mailboxwithout ringing the intercom press # 8. Hang up. Merlin 1030/3070 Transfer Procedures for Non- Attendants If you have a Merlin 1030/3070 system and your tele- phone has “line poo...