Page 2 - AT&T Customer Information Center
NOTICE While reasonable efforts were made to ensure that the information in this documentwas complete and accurate at the time of printing, AT&T can assume noresponsibility for any errors. Changes or corrections to the information contained inthis document may be incorporated into future issues....
Page 3 - Contents
Contents Your 7401 Plus Voice Terminal 1 What the Features Do 3 How to Use the Feature Directory 5 How to Use the Features 6 Key Words Handset Tones 6 6 Special Instructions 6 Troubleshooting 7 Quick Reference Lists 7 Abbreviated Dialing (AD) 8 Answering or Placing a Second Call 9 Automatic Callback...
Page 4 - Your 7401 Plus Voice Terminal
Your 7401 Plus Voice Terminal The 7401 Plus voice terminal has an innovative design to make it easy to use the many features of the AT&T DEFINITY ® Communications System or System 75. Familiarize yourself with your voice terminal, shown in Figure 1 and explained below. Figure 1. 7401 Plus Voice ...
Page 5 - A green light which goes on steadily when you press; This jack is for connecting a handset to your voice
Feature/call activity light Handset jack (on back of voice t e r m i n a l ) Message light Ringer volume control (on back of voice t e r m i n a l ) A green light which goes on steadily when you press [ Feature ]. Also, it flutters when you have an incoming call or when you put a call on hold, and f...
Page 6 - What the Features Do; System Manager can advise you.; Allows you to answer or place a second call; Sends you a special 3-burst ring indicating that a previously; Temporarily forwards all your calls to another extension
What the Features Do Below is a listing of many commonly used features and a description of how to use them. Note: You will have the Conference, Drop, Hold, Message, Select Ring, and Transferfeatures. In addition, you may have many of the other features listed here; your System Manager can advise yo...
Page 8 - How to Use the Feature Directory
How to Use the Feature Directory The Feature Directory, shown in Figure 2, provides a convenient quick reference list for 12 features which can be accessed by first pressing [ Feature ] and then pressing the corresponding entry number (1-9 and 0) or character (# and *) on the dial pad. Forexample, t...
Page 9 - How to Use the Features; Key Words; Note: If you are using optional adjunct equipment, such as
How to Use the Features The procedures which follow give short, step-by-step instructions for using eachfeature. For your convenience, features are listed alphabetically. Key Words You will see these two terms used regularly in the procedures: entry number A number from 1-9 and 0, corresponding to t...
Page 10 - following general rules.; Troubleshooting
● To operate a feature, you must have the handset off-hook (removed from the cradle of the voice terminal) unless otherwise noted. Any feature not listed onyour Feature Directory can be activated or canceled by dialing a 1-, 2-, or 3-digitfeature code. In the blanks provided within the procedures, w...
Page 11 - Note: Each AD entry will hold one complete phone; Note: If you are storing an outside number, be sure
Abbreviated Dialing (AD) To program/reprogram an AD entry on your FeatureDirectory Note: AD entry must firstbe assigned to yourdirectory by your System Manager. 1 2 3 4 5 6 7 On a separate sheet of paper, jot down the outside numbers, extensions, and/or feature codes you want to store as AD entries ...
Page 12 - Note: Keep your own personal lists in the back of; Note: Depending on how your system is
7 8 Press [ # ] [confirmation tone] then [dial tone] Note: Repeat Steps 5-7 if you want to programadditional items on the same list. Hang up and beginagain at Step 1 if you want to program items on another personal list. Hang up ● Record the personal list item on the Abbreviated Dialing list in the ...
Page 13 - Note: By repeatedly using hold, you can toggle back; Dial second call
To return to first call 1 Complete second call or put it on hold 2 Flash the switchhook ● First call is reconnected Note: By repeatedly using hold, you can toggle back and forth between calls. To put first call on hold 1 Press [ Feature ], then [ 9 ] [dial tone] and place a second call ● First call ...
Page 14 - Dial extension or number where calls will be sent
To cancel Automatic Callback 1 Press [ Feature ], then the Automatic Callback entry number again [dial tone] Call Forwarding All Calls To temporarily redirect all 1 Press [ Feature ], then the Call Forward entry number calls to an extension or or Dial Call Forward code outside number of your [dial t...
Page 15 - Dial your own extension number; Call Pickup
To return to a call parked 1 Press [ Feature ], then the Call Park entry number at your extension [confirmation tone] or Dial Answer Back code [dial tone] 2 Dial your own extension number [confirmation tone] ● You are reconnected to call To retrieve a call parked 1 at another extension 2 Dial Answer...
Page 16 - Conference; Note: You can privately discuss the call with the new; Ask party to hang up; D r o p; Note: Parties other than last one added must hang up; H o l d; Flash the switchhook (or pick up handset if
Conference ✔ To add another party to a 1 call (for a total of up to 6 parties) 2 3 Press [ Feature ], then [ 8 ] [dial tone] ● Present call is put on hold Dial number of new party and wait for answer Note: You can privately discuss the call with the new party at this time; if no answer or busy, flas...
Page 17 - Last Number Dialed; Leave Word Calling; Note: You can do this
Last Number Dialed To automatically redial 1 the last number you dialed Press [ Feature ], then the Last Dialed entry number or Dial Last Number Dialed code Note: The redialed number can be an outsidenumber (up to 24 digits), an extension, or a trunk or feature code. Leave Word Calling To leave a me...
Page 19 - Select Ring; Send All Calls
Select Ring To select a personalized 1 Press [ Feature ], then [ * ] (leave handset on cradle) ring pattern ● Green light flutters intermittently ● Voice terminal plays current ring pattern 2 Adjust the ringer volume with the sliding ringer control on back of voice terminal if desired 3 Press [ * ] ...
Page 20 - Transfer; Voice Message Retrieval; Note: If calling from someone else’s extension, do not; Move through the messages with these dial pad
Transfer ✔ To send present call to 1 another extension oroutside number 2 3 4 Press [ Feature ], then [ 9 ] [dial tone] ● Present call placed on hold Dial number that call is to be transferred to [ringback tone] ● Remain on line and announce call; if number dialed is busy or unanswered, return to he...
Page 21 - Note: If you receive an intercept tone, see your
To retrieve voice 1 messages for a co-worker 2 3 4 Dial Voice Message RetrievalCoverage code [dial tone] Dial co-worker’s extension [voice prompting] Note: If you receive an intercept tone, see your System Manager for further instructions. Move through the messages with dial pad buttons previously l...
Page 22 - Tones and Their Meanings; Ringing Tones; given a call waiting tone.; dial tone – A continuous tone indicates dialing can begin.
Tones and Their Meanings Ringing tones are produced by an incoming call. Handset tones are those which youhear through the handset (receiver). Ringing Tones ● ● ● ● 1 ring — A call from another extension. 2 rings — A call from outside or from the attendant. 3 rings — A priority call from another ext...
Page 23 - Solution; Problem
Troubleshooting Problem A feature doesn’twork as noted inthe book. There are no Feature Codes(such as Call Forward code orSend All Calls code) written in the appropriate blanks in thisguide. Solution 1 Reread the procedure and try again. 2 For many features you must lift the handset before you can u...
Page 25 - Key Words to Know
Key Words to Know activate To begin or turn on the operation of a feature. attendant The person who handles incoming and outgoing calls at the main c o n s o l e . AUDIX Audio Information Exchange, an optional voice mail and message service which provides coverage for calls to you by recording calle...
Page 28 - Quick Reference Lists; Feature Codes
Quick Reference Lists Feature Codes Feature Code ABBREVIATED DIALING List 1 List 2 List 3 Program CALL FORWARDING ALL CALLS cancel CALL PARK Answer Back Feature Code CALL PICKUP LAST NUMBER DIALED LEAVE WORD CALLING c a n c e l PRIORITY CALLING SEND ALL CALLS c a n c e l VOICE MESSAGE RETRIEVAL Cove...
