Page 3 - Contents; Introduction
Contents 1 Introduction 9 Attendant Features Answering Calls 9 Attendant Message Waiting 11 Conference Calls 13 Directory 15 Display 18 Display Functions 21 Hold 22 Incoming Calls 25 Inspect 28 Night Service 30 Paging 31 Park 32 Placing Calls 34 Position Busy 37 System Alarm 38 Testing Your Console ...
Page 4 - Glossary
ForwardingHands-Free Answering Last Number Dialed Leave Word Calling Message Waiting Personal Message Waiting PickupProgramming Numbers Recall Repertory Dialing (REP DIAL)Signaling Speakerphone Speed Dialing Transfer 55 56 57 58 5960 61 62 6566 67 68 70 71 7 3 Glossary
Page 5 - Features
Introduction This guide describes how toAttendant Console (SLAC). Attendant Console (DTAC), console. Features use the System 25 Switched Loop If you have a Direct Trunk you must use the guide for that You can use most of the features available to other multilinetelephone users. In addition, as the a...
Page 6 - Attendant Consoles; Console Buttons; TYPE
Attendant Consoles The Switched Loop Attendant Console (SLAC) can be used alone or with a Direct Extension Selector Console (SelectorConsole). The setup you will use depends on the size and needsof your company. This guide provides instructions for usingboth consoles. Switched Loop Attendant Console...
Page 7 - Loop Buttons; Automatic Loop Selection; Selector Console; Group Select Buttons
Loop Buttons Voice communications paths between your console and the System 25 are called loops. Your console receives calls one at a time; if you are busy with a call, other incoming calls will wait ina line (a “queue”) until you are ready to respond. If there aretwo attendants they share the same ...
Page 8 - Using the Selector Console; Handset Tones
Using the Selector Console ■ If you are placing a call to extension 273: ➤ Press the 200 Group Select button on the bottom row. ➤ Press the 73 DXS button. ■ If you are placing a call to extension 4519: ➤ Press the 4500 Group Select button. ➤ Press the 19 DXS button. Handset Tones System 25 signals y...
Page 9 - Ringing Tones; Lights
Ringing Tones System 25 signals you with four distinctive rings. The rings andtheir descriptions are listed below. INSIDE CALL llllllllllllllllllll (one long ring) Your call is from a person inside your company. OUTSIDE CALL llllll llllll (two short rings) Your call is from someone outside your comp...
Page 10 - you; Display Unit
Data Dial Code (DDC) When your System 25 was installed, Data Dial Codes (DDCs) were assigned to data terminals. If you have a data terminal associated with your System 25, you will receive separateinformation regarding its use. Personal Dial Code (PDC) Personal Dial Codes (PDCs) were assigned to tel...
Page 11 - This Guide; This guide has two feature sections: Attendant Features and; Additional Information
This Guide This guide has two feature sections: Attendant Features and Standard Multiline Features. The Attendant section describes the features you will use as an attendant. The Multiline section describes the features that are available to you and all othermultiline telephone users. For your conve...
Page 13 - Attendant Features; Answering Calls; Answering a Call; OUTSIDE 3
Attendant Features Answering Calls ✓ ❑ You can receive only one call at a time on your console; calls areheld in a queue at the System 25 until you (or the other attendant) can handle them. Your console receives incoming calls only when you have no active calls, and at least one loop is idle. You an...
Page 14 - BRANCH d
Answering Calls (Continued) When a call arrives at the console from an inside phone, the display shows the extension number and name of the person calling. The “!” symbol indicates that ten or more calls are waiting in the queue. 314 Sherwood,A ! A call that you sent to A. Jones is returning (indica...
Page 15 - Attendant Message Waiting; Turning on Message Waiting Lights; While Ringing the Telephone; Turning Off Message Waiting Lights; While Talking with the Person; Without Ringing the Telephone
Attendant Message Waiting ❑ You can use a Message light to notify people of a waiting message. When you dial an extension, the status of the lightnext to ATTENDANT MESSAGE WAITING will be the same as the Message light on the telephone you call. Turning on Message Waiting Lights While Ringing the Tel...
Page 16 - After confirmation tone, press; Display; Using the Attendant Message Waiting feature does not affect the
Attendant Message Waiting (Continued) 3 After confirmation tone, press ATTENDANT MESSAGE WAITING again. The light next to this button goes off. 4 Hang up. Display Using the Attendant Message Waiting feature does not affect the call information display. 12
Page 17 - Conference Calls; Setting Up a Conference; or
Conference Calls ❑ You can set up a conference that includes a combination of System 25 extensions as well as outside calls. You may have up to five conferees; however, no more than two may be on outsidelines. To set up a conference, start with one call; then contact the new parties one at a time an...
Page 18 - CONFERENCE 3 2
Conference Calls (Continued) 5 Press the LOOP button next to the blinking light to add this person to the conference. The loop where the last conferee was called becomes idle again. 6 If you want to add another conferee, return to Step 2 and continue. Display Each time a party is called for a confer...
Page 19 - Directory; Using the Directory
Directory ✓ ❑ If your System Administrator has set up a system directory, youcan use the display to obtain extension numbers, data numbers,or DGC access codes for people connected to your System 25. With this display feature, you can access the name and number of a specific person. Start the directo...
Page 20 - Example of a Directory Search; D 3 6 6 P a a r , B; D 3 4 1 S t i l l e r , R
Directory (Continued) 3 4 Press # . ❑ The system will provide you with the first name in the directory that matches the search combination that you specified. At the beginning of each entry, you will see the letter “D” to remind you that you are using the Directory feature. To see the next entry, pr...
Page 22 - Viewing Display Screens
Display ✓ ❑ The console’s incoming and as follow: built-in display provides visual information about outgoing calls. Various uses for your display are ■ ■ ■ ■ ■ ■ Handling calls more easily Checking the time and date Setting the alarm, time, day, date, and timer Programming buttons or speed dialing ...
Page 23 - Symbols Used in Displays; Display symbol
Display (Continued) Pressing the INSPECT mode, where you can button puts the display into the Inspect check the information associated with specific buttons. See the entry entitled “Inspect” for more details. The DIRECTORY button allows you to check the number associated with someone in your system....
Page 25 - Display Functions; Using the Timer
Display Functions ✓ ❑ The LOCAL button provides access to special features built into your display unit. The buttons at the top of the telephone (next to the display screen) control a clock, calendar, 60-minute timer, and an alarm. When you press LOCAL, the screen displays whatever function you sele...
Page 26 - Hold; Automatic Hold and Automatic Release; Placing Calls on HoId
Hold ✓ ❑ You can hold calls while you attend to other matters and then pick them back up. After you put a call on hold, you may hangup the handset without losing the call. Keep in mind that when you put a call on hold, the system is signalled that you are available to receive another call; if there ...
Page 27 - Returning to the Held Call; Using Hold to Place Another Call; Using Hold to Answer Another Call
Hold (Continued) Returning to the Held Call 1 Press the LOOP button next to the blinking light. 2 If necessary, lift the handset to continue talking. Using Hold to Place Another Call 1 Press HOLD . The light next to the button of the held call blinks. 2 Press an idle LOOP button and listen for dial ...
Page 28 - The display screen goes blank after a call has been put on hold.
Hold (Continued) Display The display screen goes blank after a call has been put on hold. When you return to a held call, the same display originally associated with the call appears again. Call from an inside station: 343 Green,A 1 Call from an outside station: BRANCH 2 24
Page 29 - Incoming Calls
Incoming Calls ✓ ❑ You can use either your SLAC or Selector Console to send calls to other telephones. Before you send (extend) a call, you cancheck to see if the person will accept the call. (This is called anAnnounced Call.) While you are talking, the caller is on holdand cannot hear you. You can ...
Page 30 - Switching Between Parties; OUTSIDE; O U T S I D E
Incoming Calls (Continued) Switching Between Parties You can switch back and forth between the caller (source) and the person you want to connect the call to (destination) by using SOURCE and DEST buttons. To move between parties: 1 Press SOURCE to go back to the caller. 2 Press DEST to go back to t...
Page 31 - OUTSIDE &; CONFERENCE 3
Incoming Calls (Continued) When you dial the inside extension, Screen 1 displays it. &372 Taylor,B 4 Screen 2 remains the same. OUTSIDE & After the person you are calling answers, press SOURCE and information about the person calling returns to the screen. OUTSIDE & If you press D E S T ...
Page 32 - Inspect; Using Inspect
Inspect ✓ ❑ The inspect mode allows you to use your console display to getthe following information: ■ The extension number and associated name for either a call on hold or a call ringing at a LOOP button. ■ The number of trunks available in a group of trunks represented by a FACILITY button. ■ The ...
Page 33 - REP DIAL; ACCT ENTRY
Inspect (Continued) Display To display information about a held or ringing call, press the LOOP button of the call. The display is the same as the one that appeared when the call first arrived at the console. 322 Sisolak,W 8 To get the number of busy trunks in a pooled facilities group,press the FAC...
Page 34 - Night Service; Activating Night Service
Night Service ❑ When you leave for the night, the system can be set so that incoming calls either ring a night bell or are directed topreassigned telephones. Activating Night Service 1 Press NIGHT to turn on Night Service. The light next to this button turns on. To turn off this feature: 2 Press NIG...
Page 35 - Paging; Using the Paging System; Make
Paging ❑ If your company has a paging system, you may access the system by using either a button or a code. See your System Administrator for the paging access code and for additionalinformation if you have a zoned paging system. Using the Paging System 1 Listen for dial tone. 2 Press PAGE or dial t...
Page 36 - Park; Parking a Call on the SLAC; Parking Calls on the Selector Console
Park ❑ Parked calls are similar to held calls except that they can be picked up from any telephone. Any call can be parked on the SLAC, but only one call can be parked at a time. On the Selector Console, eight calls can-be(However, only outside calls can beConsole.) See your System Administrator for...
Page 37 - Picking Up Parked Calls
Park (Continued) 2 If the call is for someone else, dial or page that person and identify the code where the call is parked. 3 Hang up. NOTE: If the parked call is not answered within a preset interval (the default time is two minutes), the call will return to the console on a LOOP button. Answer it...
Page 38 - Placing Calls; Placing Inside Calls; Using the SLAC; Placing Outside Calls
Placing Calls ✓ ❑ You can place calls to people inside or outside your companywith LOOP buttons. Placing Inside Calls Using the SLAC 1 Lift the handset and listen for dial tone. The light next to the selected LOOP button turns on. 2 Dial the extension number. Using the Selector Console 1 Listen for ...
Page 39 - When an Incoming Call is Ringing; For Someone Else
Placing Calls (Continued) When an Incoming Call is Ringing 1 Press an idle LOOP button, The red light moves to the selected button. 2 Listen for dial tone. 3 Continue to place the call in the normal way. For Someone Else 1 Answer the call. 2 Press TRANSFER. 3 Dial the outside number. 4 Announce the ...
Page 40 - Typical display for an inside call shows the extension number
Placing Calls (Continued) Display Typical display for an inside call shows the extension number and name of the person called. The digit “3” indicates that threecalls are waiting in the queue. 318 Davis,R 3 Typical display for an outside call shows the dialed digits and the number of calls in the qu...
Page 41 - Position Busy; make; Using the Position Busy Feature; Press; turn
Position Busy ❑ You can make your SLAC temporarily unavailable to most incoming calls by pressing POS BUSY . This places your console in the Position Busy mode and turns on the light next to your POS BUSY button. If your company has two attendant consoles, the system sendsyour incoming calls to the ...
Page 42 - System Alarm
System Alarm ✓ ❑ If the green light next to the ALARM button flashes, there is a problem with the System 25. Notifiy your System Administrator at once. If you press the flashing ALARM button, the light will change from flashing to steadily lit. A new steady light to start flashing again. after the t...
Page 43 - Testing Your Console; Testing the SLAC; Testing the Selector Console
Testing Your Console ✓ ❑ You can test the lights and ringer on your SLAC and the lightson your Selector Console. On the SLAC, the Test/Program switch is located on the left side. It has two positions: “T” and “P”. (The “P” position is inoperative). On the Selector Console, the Test button is located...
Page 45 - Standard Multiline Features; Account Code Entry; Account Code Entry - Outgoing Calls; Account Code Entry - Incoming Calls
Standard Multiline Features Account Code Entry ✓ ❑ For bookkeeping purposes, account codes may be assigned to use with certain calls. If you are required to use account codes for outgoing calls, the code must be entered before you can place an outgoing call. See your System Administrator to verify t...
Page 47 - Automatic Intercom; You and another person may each have a button labeled; that you can use to call each other.; Using AUTO ICOM; Automatic Intercom calls show the same information on the
Automatic Intercom ❑ You and another person may each have a button labeled AUTO ICOM that you can use to call each other. Using AUTO ICOM 1 Press AUTO ICOM . 2 Listen for ringback. Display Automatic Intercom calls show the same information on the display as all inside System 25 calls. 43
Page 48 - Call Accountability; Billing Calls to Your Extension
Call Accountability ❑ You can use your own extension number at any telephone to place toll calls that should be billed to you. Billing Calls to Your Extension 1 Listen for dial tone, 2 Dial your extension 3 Listen for dial tone, NOTE: If you make sequence. Display then press # # . ❑ ❑ number. then d...
Page 49 - Call Waiting; Some telephones in your System 25 may have the Call Waiting
Call Waiting ❑ Some telephones in your System 25 may have the Call Waiting feature. When you dial the extension of a person who has thisfeature and their line is busy, you will hear a special ringbacktone. This tone indicates that the line is busy, but the personhas been notified of a waiting call. ...
Page 50 - Callback; Requesting Callback; Completing Callback; Canceling Callback
Callback ❑ If a System 25 extension or outside line is busy when you place acall, you can request a callback. Your call will wait in a line (called a queue) for the extension or line to become available. The system will then alert you with a priority ring and complete the call. For inside calls, use...
Page 51 - Typical displays for Callback are
Callback (Continued) Display Typical displays for Callback are When you successfully complete shown below. a Callback request, the display shows : CALL QUEUED When you receive the callback, information associated with theoriginally-dialed number is displayed, preceded by “Q”. For example: Q95551212 ...
Page 52 - Coverage
Coverage ❑ You may be covering calls for other telephones. In this case, calls will be sent to you after a preset number of rings, and will be handled like any other incoming call. (The System Administrator determines the number of rings beforeunanswered calls are sent to coverage. ) Display A call ...
Page 53 - Placing a Data Call
Data Calls Placed from Your Telephone ❑ If your System Administrator has assigned a DATA button to your telephone, you can use it to place data calls for your associated data terminal. Placing a Data Call 1 2 3 4 5 6 Turn on your data terminal. Listen for telephone dial tone. If your data call is an...
Page 54 - Direct Group Calling; Leaving the Group; OUTSIDE g
Direct Group Calling (DGC) ❑ Your System Administrator will advise you if you have been assigned as a member of a Direct Group Calling (DGC) group.Calls that go to these groups are distributed among its membersfor the purpose of answering incoming group associated calls. Leaving the Group Members ma...
Page 55 - When DSS Buttons Are Not Lit
Direct Station Selection (DSS) ❑ DSS buttons allow numbers to be stored in the memory system so you can make calls without dialing the digits. There are two kinds of DSS buttons: fixed and flexible. Fixed DSS buttons, DSS , are extension numbers or access codes programmed by the System Administrator...
Page 56 - Exclusion; before adding them to the; Activating Exclusion
Exclusion ❑ This feature prevents others from listening in on a shared line. While on a call, activating this feature will automatically disconnect all other inside lines. To include selected insidepeople on your call, press EXCLUSION before adding them to the call. Activating Exclusion 1 Answer or ...
Page 57 - Following; in your extension number. To cancel the request, you may; Signing In
Following ✓ ❑ You can have your personal calls sent to another telephone by using either the Following or the Forwarding feature. To use the Following feature, at a telephone other than your own, you sign in your extension number. To cancel the request, you may either sign out your extension number ...
Page 58 - Signing Out All Extensions; This procedure signs out all extension numbers that have been
Following (Continued) Signing Out All Extensions This procedure signs out all extension numbers that have been signed in at this telephone except for the extension normally assigned to it. 1 Listen for dial tone, then press ❑ ❑ ❑ * * 0 . 2 Listen for confirmation tone and hang up. Display The charac...
Page 59 - Forwarding; Forwarding Calls; Canceling Forwarding
Forwarding ❑ You can have personal calls sent to another telephone or to an outside number. Forwarding allows you to direct calls to another location while still at your own telephone. Read theprocedures for Forwarding and Following and then use thefeature that fits your need. NOTE: Calls might not ...
Page 60 - Ending Calls
Hands-Free Answering ❑ The Hands-Free Answering (HFAI) feature allows you to answer calls without lifting the handset. Turn this feature off beforeleaving your console unattended, or incoming calls cannot be covered by many System 25 features, such as Forwarding, Send All Calls, etc. (You cannot use...
Page 61 - Last Number Dialed; Using Last Number Dialed
Last Number Dialed ❑ You can redial the last number you dialed (up to 16 digits) by using the LAST # DIALED button. Numbers are stored in LAST # DIALED when you use the Speed Dialing feature or the following buttons: ■ C O N F E R E N C E ■ F A C I L I T Y ■ L O O P ■ R E P D I A L ■ T R A N S F E R...
Page 62 - Leave Word Calling; Leaving Messages While on a Call; Leaving Messages When Not on a Call
Leave Word Calling ❑ You can use the Leave Word Calling feature only if the VOICE POWER Voice Message System (VMS) is connected to your System 25. You may want to use the Leave Word Calling feature for any of the following reasons: ■ ■ ■ ■ The person you called is busy The call is unanswered You hav...
Page 63 - Message Waiting; Turning On Message Lights
Message Waiting ✓ ❑ Message Waiting is available on most multiline telephones, and is a feature that can be used by anyone in the system. Mosttelephones have a light that indicates a waiting message. You may also have a MESSAGE button, which you can press to turn the light off after you receive mess...
Page 64 - PersonaI Message Waiting; Sending a Personal Signal; Canceling a Personal Signal
PersonaI Message Waiting ❑ You and another person may have been assigned buttons that are used to signal each other. If so, a message waiting isindicated by the light next to MSG WAIT . Either the sender or the receiver can turn this light off. Sending a Personal Signal 1 Do not lift the handset. 2 ...
Page 65 - Pickup; Picking Up Calls; Your Pickup Group
Pickup ✓ ❑ Pickup allows you to answer a call that is ringing at another telephone. All multiline telephones have this fixed feature. Pickup calls arrive at the LOOP button where the code was entered. Picking Up Calls ✓ ❑ 1 Listen for dial tone, then press ❑❑ * 7 . 2 Dial the extension number of the...
Page 66 - Programming Numbers; Special Characters; Using * as a Character
Programming Numbers ❑ You can program numbers into FLEX DSS buttons, REP DIAL buttons, and Personal Speed Dialing codes. While only extension numbers can be programmed into FLEX DSS buttons, numbers and special characters may be programmed into REP DIAL buttons (maximum of 28 characters) and Persona...
Page 67 - Using # as a Character; Using # with Speed Dialing Codes; Programming Buttons and
Programming Numbers (Continued) Using # as a Character If you want to use a “#” as an actual character, you must place two “#”s in the programmed number. For example, you may want to program a Call Accountabilityfeature access code (# # extension), into a REP DIAL button. You program: # # # #275This...
Page 68 - Programming or Removing Numbers
Programming Numbers (Continued) Programming or Removing Numbers 1 2 3 4 Listen for dial tone, then press ❑❑ # 4 . If you want to remove a number, go to Step 3. or Dial the number you want to program. To indicate on which button thisprogrammed or removed: Press FLEX DSS or REP DIAL . or Press “#” and...
Page 69 - Recall; If a System 25 telephone or outgoing line is busy when you; When the telephone or outgoing line becomes available, the; button may be used to access these features.
Recall ❑ If a System 25 telephone or outgoing line is busy when you attempt to place a call, you can press RECALL and hang up. When the telephone or outgoing line becomes available, the system will ring your telephone. For more information aboutthis feature, see the “Callback” section. In addition, ...
Page 71 - Signaling; Signaling Another Telephone; Do not lift the handset.; Sending a signal does not affect the display however, when
Signaling ❑ You can use a button to send an alert to another telephonewithout actually calling that telephone. Signaling Another Telephone 1 Do not lift the handset. 2 Press SIGNAL . Display Sending a signal does not affect the display; however, when you receive a signal, the display shows the name ...
Page 72 - Speakerphone
Speakerphone ✓ ❑ Your SLAC has a button that allows you to answer and place calls without lifting the handset. You can switch from speakerphone to handset operation: simply lift the handset and continue the call. To return to speakerphone operation, press SPEAKERPHONE and hang up the handset. Placin...
Page 73 - Wait until you have completed your conversation.; The display for a speakerphone call is exactly the same as for a
Speakerphone (Continued) Ending Calls 1 Wait until you have completed your conversation. 2 Press SPEAKERPHONE . The lights next to the Speakerphone and Microphone buttons go off. Display The display for a speakerphone call is exactly the same as for a handset call. 69
Page 74 - Speed Dialing
Speed Dialing ❑ Speed dialing allows you to dial telephone numbers (or enteraccount codes) by simply dialing “#“ and a 2- or 3-digit code. There are two kinds of speed dialing – Personal and System. Personal Speed Dialing codes are 2-digit numbers that allow you to program up to twenty personal numb...
Page 75 - Transfer; you use; Transferring Calls; person’s extension or press a line button,
Transfer ✓ ❑ If you use T R A N S F E R on the SLAC to extend calls, unanswered and busy calls will not be returned to your console and may be lost . When you transfer a call, the original person is temporarily placed on hold and is not connected to the other person untilyou hang up. At that time, t...
Page 83 - FEATURE ACCESS CODES
AT&T System 25 QUICK REFERENCE CARD Switched Loop Attendant Console FEATURE ACCESS CODES FEATURE DESCRIPTION CODE Account Code to enter an Account Code * 0 Code Attendant MessageWaiting Call Accountability to send a signal while ringing extension ATT MSG WAIT to send a signal when not ringing ex...
