AT&T MLX20L - Manual

Contents About This Book ix ■ Conventions Used x ■ How to Comment on This Book xi Your Disp ay Telephone 1-1 ■ ■ ■ ■ ■ ■ ■ ■ MLX-1OD MLX-28D MLX-20L The Display Area Dedicated Feature ButtonsLineLine ButtonsButton Lights Caring for Your Phone Adjusting the Desk Stand 1-21-41-61-81-171-19 1-241-251-2...

Contents 2 Making and Answering Calls ■ Making Outside Calls on with SA Buttons ■ Making Outside Calls on with ICOM Buttons ■ Making Inside Calls ■ Answering Calls ■ Tones Phones Phones 2-1 2-2 2-32-4 2-6 2-9 3 Using and Programming Features 3 - 1 ■ Using Features 3-4 ■ Programming Features 3-5 4 Fe...

Contents 5 Features Account Code Alarm Clock Auto Dial Callback Call WaitingConference Entry CoverageDo Not Disturb Extension Directory Follow MeFonvardHeadset/Handset Mute Inspect Last Number DialLine Request Messaging Paging Park Personal Directory Personalized Ring 5-1 5-35-55-65-9 5-135-15 5-18 ...

Contents 5 Features—Continued ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Personal Speed DialPickupPrivacyRecall Reminder ServiceRinging Options ■ Saved Number Dial Signaling and NotifySystem DirectorySystem Speed Dial TimerTransferVoice Announce 5-54 5-56 5-59 5-605-615-63 5-665-685-71 5-735-75 5-76 5-83 A Programming Spe...

Contents C Programming Codes C-1 D Feature Name Display Abbreviations D-1 I G Index/Glossary IG-1 Contents v

The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. IMPORTANT SAFETY INSTRUCTIONS Always follow these basic safety precautions when using your teleph...

Do not use the telephone near a gas leak. If you suspect a gas leak, report it immediately, but use a telephone away from the area in question. The telephone’s electrical contacts could generate a tiny spark. While unlikely, it is possible spark could ignite heavy concentrations of gas. Never push o...

About This Book This book gives you the information you need to use your display telephone. If you have questions about this book orneed additional information, see your system manager. He or she is a co-worker who is responsible for managing the system. About This Book ix

About This Book Conventions Used The following typographic conventions are used in this book: ■ Buttons that you program (“hand-labeled” buttons) are shown in bold italic type with initial capitals: Press Privacy. ■ Buttons that are programmed at the factory (imprinted buttons) are shown in bold Rom...

About This Book How to Comment on This Book We welcome your feedback on this book. Please use thefeedback form on the next page. If the form is missing, sendyour comments to A. Sherwood, AT&T, 99 Jefferson Road, Rm. # 2A25, Parsippany, NJ 07054. How to Comment xi

Your Display Telephone The three MLX display phones that can be used with the communications system are shown on the following pages. Your Display Telephone 1-1 The MLX-10D,™ the MLX-20L,™ and the MLX-28D™ phones are all digital/lSDN display phones. The differences are the number of buttons availabl...

Your Display Telephone M L X - 2 0 L Handset Display Buttons Display Screen Button Labeling Cards Line Buttons (20) Message Light Diaipad Volume Control Dedicated Feature Buttons (8) User Cards and Tray 1-6 MLX-20L

Your Display Telephone The Display Area The display on your phone makes it easy to handle calls and use your system’s many features. It acts as an alarm clock, timer, phone book, message center, and helps you locatefeatures you want to use or program. The more you use it, the more uses you will find...

Your Display Telephone A list of feature names and their abbreviations is in Appendix D. The display has labeled and unlabeled buttons next to or below it. The labeled buttons— Home, Menu, Inspct, and More— are used to move among the display screens. The unlabeled buttons are used to The functions o...

Your Display Telephone 7-Line Display Home Screen and Display Buttons 1 2 34 5 6 7 2-Line Display Home Screen and Display Buttons Line 1 (Top Line) The top line gives calling information: ■ When you’re not on the phone, the top line of the Home screen is blank. However, if you’re using a Posted Mess...

Your Display Telephone ■ When you receive a call, the top line shows the type of call—for example, if the call is an inside, outside, forwarded, or transferred call. The name and extension of the caller appears for inside calls. For outside calls, the display shows the line the call came in on and, ...

Your Display Telephone Menu Screen The Menu screen lists features and functions you can use by pressing the button that corresponds to the feature or function shown on your display. You do not need to program these features. The Menu screen is also used to enter programming codes for features you do...

I Your Display Telephone To adjust the brightness (contrast) of a 7-line display, use the Contrast control on the top of brightness of a 2-line display, the phone. To select Ctrst adjust the from the first Menu screen. Then select Down or Up to decrease increase the contrast, and press Home screen. ...

Your Display Telephone 7-Line Display Inspect Screen and Display Buttons 12 34 56 7 2-Line Display Inspect Screen and Display Buttons 1-14 The Display Area

Your Display Telephone Feature Screen The Feature screen gives you quick access to features you use often, without having to program them. When you press Feature (located near the red Hold button), feature names appear on the screen next to or above the unlabeled display buttons. The feature names o...

Your Display Telephone Dedicated Feature Buttons Eight imprinted (dedicated) feature buttons are located in the lower left corner of the phone. These buttons are programmed for the features you use most often. Four of the buttons have lights next to them to show their on/off status. The Feature, HFA...

Your Display Telephone Line Buttons The 10 or more buttons in the center of your phone are line has 10 buttons, the MLX20L phone has 20 buttons (they connect you to lines in the system). The MLX-10D phonebuttons, and the MLX-28D phone has 28 buttons to make inside calls (to and outside calls. and fr...

Your Display Telephone Phones with SA Buttons SA Ring. Use these buttons to make and receive both inside and outside calls. To call an inside number, dial only the For outside calls, dial a dial-out code (usually a 9) extension. before the SA Voice. phone number. Use this button to make inside voice...

Your Display Telephone Shared SA. Use this button to answer calls for co-workers and to join their conversations. Each button is linked to a specificSA button on a co-worker’s phone. Shared SA buttons are labeled either Shared SA Ring or Shared SA Voice, depending on which type of inside calls the b...

Your Display Telephone Phones with ICOM Buttons ICOM Ring. Use this button to make inside ringing calls and to receive both inside ringing and voice-announced calls. You cannot use this button for outside calls, but they can be transferred to you. ICOM Voice. Use this button to make inside voice– an...

Your Display Telephone Line Button Lights Each line button has two lights next to it, a red one and a green one, hold. Light showing whether the Meaning line is available, in use, or on Steady red You are automatically connected to this line when you lift the handset. Steady green The line is in use...

I Your Display Telephone Caring for Your Phone First unplug the phone from the wall jack, then use a soft clothlightly dampened with water or a mild soap solution to clean the phone. C A U T I O N : To prevent permanent damage, do not immerse the phone in cleaners water or any other liquid, or use l...

Your Display Telephone Adjusting the Desk Stand The angle of a desktop phone can be adjusted. Put the phoneface down on a flat surface, remove the cord from the clips in the stand, and follow the steps below (also shown on the bottom of the user card tray). 1. Press on the top rear center of the sta...

Making and Answering Calls How you make outside calls depends on the line buttons on your phone. Instructions for phones with SA buttons are on page 2-2; instructions for phones with ICOM buttons are on page 2-3. How you make inside calls and how you answer calls is basically the same for phones wit...

Making and Answering Calls Making Outside Calls on Phones with SA Buttons Use any SA button or any line button labeled with a phone number, Pool, or the name of a special service (for example, WATS) to make an outside call. Only SA buttons need a dial-out code (usually a 9) before dialing the phone ...

Making and Answering Calls Making Outside Calls on Phones with ICOM Buttons Use any line button labeled with a phone number or with the name of a special service (for example, WATS) to make an outside call. (ICOM buttons are reserved for inside calls.) To Make an Outside Call 1. If the red light nex...

Making and Answering Calls Making Inside Calls Inside calls are either voice-announced or ringing. When you make a voice-announced call, your co-worker’s phone does not ring; your voice is heard over the speakerphone instead. When your co-worker is on anothercall using the handset, your voice still ...

Making and Answering Calls To Make Inside Ringing Calls 1. 2. 3. If the red light next to the ICOM Ring or SA Ring button is not on, press the button. The red light goes on. Lift the handset or press Speaker. The green light next to the line button goes on. Dial the extension number. Note: If you ha...

Making and Answering Calls Answering Calls Your phone alerts you to an incoming call in several ways. The phone can ring or you can receive a voice-announced call via the speakerphone. Or, while on the phone, you may hear a Call Waiting signal—a beep —indicating that you have another call. See Chapt...

Making and Answering Calls To Identify Ringing Calls (Distinctive Rings) Your phone uses four distinctive ringing patterns to help you identify different types of incoming calls. Ring Meaning One long ring An inside call One long ring and An outside call one short ring One long ring and An outside c...

Making and Answering Calls To Answer Ringing Calls If You Are Not on the Phone: 1. A flashing green light next to a line button indicates a call is ringing on that line button. If the red light next to the button with the call is not on, press that line button. The red light goes on. 2. Lift the han...

Making and Answering Calls Tones When making a call or using a feature, you may hear a different tone. Each tone has a different meaning. Tone Meaning Dial tone (steady tone) You can make a call. Busy (slow repeating tone) The phone you are calling is busy. Fast busy (fast repeating tone) No lines a...

Using and Programming Features You can use features by selecting them from the display, by pressing programmed line buttons, or by dialing feature codes. How you use features depends on the following: ■ whether the feature is available from the display. A convenient way to use a feature is to select...

Using and Programming Features Using Features There are three ways to use your phone’s features: Select the feature from your display. Some features can be used from the Menu screen and others from the Feature screen. The feature names on the Feature screen changeaccording to how you are using your ...

Using and Programming Features Programming Features Your company may have already labeled and programmed features onto line buttons. You can program any unlabeled line buttons with the features of your choice. While you are programming, the top line of your screen shows if the button you want to pro...

Using and Programming Features Methods of Programming You can program features in two ways. You can press Menu, select Ext Program [Prog] , follow the prompts on the display, and select the feature from the display. You can also dial a programming code on your dialpad. The programming method you use...

Using and Programming Features To Program Features Using the Display Feature names appear on the programming display screensin alphabetical order. The largea time; the small display shows display four, as showsshown ten features at below. 7-Line Display Programming Screen 2-Line Display Programming ...

Using and Programming Features The steps for programming features using the display are summarized below. 1. 2 3. 4.5. 6. 7. 8. 9. 10. Press Menu to begin programming. Select Ext Program[Prog]. On phones with small display, press More first. The phone rings repeatedly. To turn off the ringing, press...

Using and Programming Features To Program Features Using Programming Codes Before covers you begin the button programming, remove the clear plastic that labeling card and write in the names of the features next to the buttons to be programmed. Replace the cover with textured side up. 1. 2. 3.4.5. Pr...

Feature Finder The Feature Finder on the next few pages helps you easily identify and find features by function instead of by name: ■ Calling Basics ■ Covering Calls ■ Messaging and Paging ■ P r i v a c y ■ R i n g i n g ■ T i m e k e e p i n g Chapter 5 lists features alphabetically with descriptio...

Feature Finder Calling Basics If you want to . . . See. . . Page Dial numbers with the touch of Auto Dial 5-6 a button Program codes to quickly dial PersonaI Speed Dial 5-54 numbers you call often Quickly dial numbers System Speed Dial 5-73 programmed by your company Automatically redial a number La...

Feature Finder Covering Calls If you want to . . . See. . . Page Answer a co-worker’s phone Pickup 5-56 from your phone Have a co-worker answer your Coverage 5-18 calls Forward your calls to another Forward and 5-28 phone Follow Me Messaging and Paging If you want to . . . See... Page Let a co-worke...

Feature Finder Privacy If you want to . . . See. . . Page Prevent interruptions by Do Not Disturb 5-25 blocking calls to your phone Prevent co-workers from joining Privacy 5-59 your calls Prevent others on a call from Headset/Handset 5-32 hearing you speak to someone Mute in your office Screen an in...

Feature Finder Timekeeping If you want to . . . See . . . Page Remind yourself of meetings or Alarm Clock 5-5 appointments Reminder Service 5-61 Keep track of the duration of Timer 5-75 calls or meetings Feature Finder 4-5

F e a t u r e s This chapter describes features alphabetically with instructions for programming and using them. Some features have to be programmed on your phone before you can use them. Others are built in to the system and do not need programming. You use a feature by selecting it from the Featur...

Features Account Code Entry Account codes help your company track phone use to bill clients and to forecast and budget costs. You can useaccount codes for incoming as well as outgoing calls if yoursystem is programmed for both. If your system has this feature, it is either required or optional: ■ Re...

Features To Enter an Account Code Before Calling 1. 2. 3.4.5. Press programmed Account Code button, or press Feature and select Account Code[Acct] , or press Feature and dial 82. The display prompts you to enter an account code. Dial account code, followed by #. See Notes. Press an outside line or S...

Features Alarm Clock You can use your phone as an alarm clock and set it to beep at a particular time to remind you of an appointment, meeting, or other important event. Until canceled, the alarm soundsevery day at the set time. Alarm Clock is available only from your display’s Menu screen. To Set t...

Features Auto Dial Use Auto Dial to automatically dial either inside or outside numbers you call often. You can program inside Auto Dial buttons for the extensions of co-workers or paging areas. The green light next to the Auto Dial button goes on when your co-worker is on the phone or using Do Not ...

Features To Program Inside and Outside Auto Dial Buttons 1. 2. 3. 4. 5. 6.7. 8.9. 10. 11.12. 13. Label button to be programmed for Auto Dial with person’s name or other identifier. Press Menu. Select Ext Program[Prog]. Select Start. Press button you labeled for Auto Dial. Select ListFeature[List]. S...

Features To Use an Outside Auto Dial Button Press programmed Auto Dial button. Your speakerphone goes on, and the number is dialed automatically. Note: If your phone has SA buttons and the Auto Dial number includes the dial-out code, the number will dial automatically on an SA line button. If the di...

Features Callback When you reach a busy extension or the outside line you wantto use is busy, use Callback to automatically place the call when the extension or line is free. You’ll hear a priority ring—one long ring and three short rings—as soon as the extension or line is free. The call isplaced w...

Features To Program a Selective Callback Button 1. 2. 3. 4.5. 6. 7. 8. Label button to be programmed as Callback . Press Menu. Select Ext Program[Prog]. Select Start. Press button you labeled Callback. Select ListFeature[List]. Select Cback Sel[CbckS]. If this feature is not displayed, use FindFeatu...

Features To Use Selective Callback for Busy Outside Lines 1. 2. 3. When you hear a fast busy signal after dialing an outside number, press programmed Callback button, or press Feature and select Cback Sel[CbckS], or press Feature and dial 55. If you hear a second dial tone, finish dialing the number...

Features To Use Automatic Callback 1. 2. When you reach a busy line or extension and hear five short beeps, hang up. Your call is placed in queue until the line or extension becomes available. The green light next to the line button flashes. When you hear one long ring and three short rings, lift ha...

Features Call Waiting When all the ICOM or SA buttons on your phone are busy and another call comes in, Call Waiting informs you of inside calls with a single beep and outside calls with two beeps. You’ll also see a message on your Home screen that you have a call waiting. To answer a waiting call, ...

Features To Turn Call Waiting On and Off 1. 2. 3.4.5.6. 7. 8. 9. Press Menu. Select Ext Program[Prog]. Select Start. Press any lCOM or SA button. Select ListFeature[List]. Select Call Waiting[CWait]. If this feature is not displayed, use FindFeature[Find] or press More. Select On to turn on or selec...

Features Conference Use Conference to include up to five people in the same conversation. You can conference one or two outside numbers and up to three extensions, including your own. Conference allows you to consult privately with each participant before adding him or her to the conference and to p...

Features To Set Up a Conference Call 1. 2. 3. 4. 5. 6. 7. Make call to first outside number or extension. Press Conf after person answers. The green light next to the line button flashes to signal that the person is on hold, and the display prompts you to add the next participant. To make the next c...

Features To Drop a Conference Participant 1. Press Drop. 2. Press line button of any participant. See Note. Note: Drop does not work when the conference is on hold. Conference 5-17

Features Coverage Coverage allows co-workers to answer your calls from their phones or you to answer co-workers’ calls from your phone. Coverage can be set upon an individual or group basis and turned on or off as necessary. You can program your phone to have inside and outside calls covered. Or you...

Features ■ Secondary Individual Coverage. After your phone rings twice, the call is sent immediately to all co-workers withsecondary individual Coverage buttons for your extension. The green lights next to the buttons flash immediately. Your co-workers can program their phones for immediate ring (th...

Features Group Coverage can work with Individual Coverage or alone. If you have both, your calls only go to Group Coverage if the person who provides Individual Coverage does not answer after a system-programmed number of rings, or if his or her phone is busy. If you have only Group Coverage, your c...

Features To Program Which Calls are Covered 1. 2. 3.4.5.6. 7. 8. Press Menu. Select Ext Program[Prog]. Select Start. Press any ICOM or SA button. Select ListFeature[List]. Select CoverInside[CvIns]. If this feature is not displayed, use FindFeature[Find] or press More. Select Off for outside calls o...

Features To Turn Coverage Off and On 1. 2. Press programmed Coverage Off button. The green light next to the button goes on; your calls do not go to coverage. Press programmed Coverage Off button again. The green light next to the button goes off; your calls are sent to coverage. To Cover Calls If y...

Features To Program an Individual Coverage Button 1. 2. 3.4.5.6. 7. 8. 9. 10. Label button to be programmed as Coverage-(name). Press Menu. Select Ext Program[Prog]. Select Start. Press button you labeled Coverage-(name). Select ListFeature[List]. Select Coverage[Cover]. If this feature is not displ...

Features To Use Individual or Group Coverage 1. 2. Lift handset or press Speaker when call rings on programmed Individual Coverage or Group Coverage button. If you are not immediately connected, press programmed IndividuaI Coverage or Group Coverage button. Your display shows the name and extension ...

Features Do Not Disturb Do Not Disturb prevents your phone from ringing and prevents paging and voice-announced inside calls from being heard on your speakerphone. You are not alerted to inside calls, but if you receive an outside call, the green the line button flashes. Inside callers hear a busy l...

Features Extension Directory The Extension Directory is a listing of your co-workers’ names and extension numbers programmed by your systemmanager. To find a listing, bring up the directory on yourdisplay and search for a specific name. Press the button next to the name, and the extension is dialed ...

Features To Use the Extension Directory on MLX-10D and MLX-28D Phones 1. 2. 3. 4. 5. 6. Press Menu. Select Dir. Select Ext Dir. To turn off your phone’s ringing, press Speaker. Use dialpad to spell name, then select Enter. For example, dial 5263 to search for “Jane. ” The name is displayed on line 7...

Features Forward and Follow Me Forward and Follow Me send your calls to another extension or to an outside phone. This allows callers to reach you whenyou are working at someone else’s desk or even at another location, such as your home. Your phone must be setup by your company to allow you to forwa...

Features To Program a Forward Button 1. Label button to be programmed as Forward. 2. Press Menu. 3. Select Ext Program[Prog]. 4. Select Start. 5. Press button you labeled Forwad. 6. Select ListFeature[List]. 7. Select Forward[Forwd]. If this feature is not displayed, use FindFeature[Find] or press M...

Features To Forward Calls to an Outside Number 1. Press any ICOM or SA button. 2. Lift handset or press Speaker. 3. Press programmed Forward button, or press Feature and dial 33. 4. Dial 9 on phones with ICOM buttons or dial-out code on phones with SA buttons. See Note. 5. Dial phone number, then di...

Features To Cancel Forward or Follow Me from YourPhone 1. 2. 3. 4. Press any ICOM or SA button. Lift handset or press Speaker. Press programmed Forward button or press Feature and dial 33. Dial your extension. Listen for double break in dial tone or check if green light next to Forward button is off...

Features Headset/Handset Mute When you are on the phone using the handset or a headset, use Headset/Handset Mute to talk privately with someone in your office without the caller hearing you (you can still hear the caller). Headset/Handset Mute must be programmed onto an unlabeled line button. When y...

Features To Turn Headset/Handset Mute On and Off 1. 2. To turn on, press programmed Headset/Handset Mute button while using the handset or a headset. The red light next to the button goes on, and the caller cannot hear you. To turn off, press programmed Headset/Handset Mute button again. The red lig...

Features Inspect While you are on a call, use Inspect to preview other incoming calls or calls on hold. Your display shows the caller’s name orextension for inside calls, or simply shows that it’s an outside call. If your company subscribes to AT&T’s INFO2 automatic number identification (ANI) s...

Features Last Number Dial Use Last Number Dial to automatically redial the last inside or outside number you called. Directory (Extension, Personal,and System) numbers cannot be automatically redialed using Last Number Dial. To Program a Last Number Dial Button 1. Label button to be programmed as La...

Features Line Request Line Request puts you in queue (“in line”) for access to a busy outside line. When the line becomes available, your phone alerts you with a beep. For example, when you want to use a WATS line and it is busy, use Line Request to notify you when the line is free. A line is busy i...

Features Messaging Use Messaging to send messages directly to co-workers with display phones and to co-workers with voice-mail. The Message light on your phone is on when you have a display message from a co-worker or the system operator. A fax machine or voice-mail message can also turn on the ligh...

Features To Program a Leave Message Button 1. 2. 3. 4. 5.6. 7. 8. Label button to be programmed as Leave Message. Press Menu. Select Ext Program[Prog]. Select Start. Press button you labeled Leave Message. Select ListFeature[List]. Select MsgLeave[LvMsg]. If this feature is not displayed, use FindFe...

Features To Leave a Message on a Display Phone without Calling 1. Press Feature and dial 53. 2. Dial co-worker’s extension. Display shows Msg Sent to: (co-worker’s name). To Cancel a Message You Left on a Display Phone 1. Press Feature and dial * 53. 2. Dial co-worker’s extension. Display shows Msg ...

Features Identifier Meaning ✱ New message ATT Message from the system operator (attendant) FAX You have a fax VMS You have a voice-mail message To Respond to Messages 1. 2. 3.4. Press Menu and select Messages[Msgs]. The first message is displayed. A > appears when the message is longer than one l...

Features To the system manager or additional messages may have been programmed). Code Posted Message 01 DO NOT DISTURB 02 OUT TO LUNCH 03 AT HOME 04 OUT SICK 05 IN A MEETING Post a Message Code Posted Message 06 IN CONFERENCE 07 WITH A CLIENT 08 WITH A CUSTOMER 09 AWAY FROM DESK 10 OUT ALL DAY 1. 2....

Features Paging Paging is using your phone to broadcast an announcement. You can page over your co-workers’ speakerphones or overthe loudspeaker system, if your company has one. Speakerphone Paging is heard on all speakerphones set up by your company, by a selected group such as or, if a department ...

Features To Program Speakerphone Paging Buttons 1. 2. 3. 4.5. 6. 7. 8.9. Label button to be programmed as Group-Page–(name) or Page All. Press Menu. Select Ext Program[Prog]. Select Start. Press button you labeled Group Page–(name) or Page All. Select ListFeature[List]. Select Group Page[GrpPg]. If ...

Features To Use Loudspeaker Paging from the Display 1. 2.3. 4. 5.6. Press any ICOM Lift handset. See or SA button. Notes. Press Feature. Select Loudspkr Pg[LdsPg] . Dial code for zone you Make announcement. want to page (if necessary). See Notes. Notes: ■ Using the speakerphone for Loudspeaker Pagin...

Features P a r k If your co-worker doesn’t answer when you transfer a call, use Park to hold the call while you page him or her. When you park a call on your phone, you are putting it on hold so it can be answered from any phone in the system. You then page your co-worker and announce the call (see ...

Features To Use Park and Speakerphone Page 1. 2. 3. While on a call, press programmed Park button, or press Transfer, dial your extension, and press Transfer again, or press Feature and select Park. If this feature is not displayed, press More. Press appropriate Group Page or Page All button, or pre...

Features Notes: ■ You can pick up a call you parked at your extension without waiting for it to ring back by pressing the line button where the call is parked. ■ If you park the call by transferring the call to your extension, you’ll hear a busy signal. To Pick Up a Parked Call 1. Lift handset or pr...

Features Personal Directory MLX-20L phones have a Personal Directory that stores, shows, and automatically dials up to 50 phone numbers personally important to you. Your Personal Directory can be used only from your phone and is available only on MLX-20L phones. For immediate availability of the num...

Features To Assign Listings to the Home Screen 1. 2. 3. 4. 5. 6. 7. 8. 9. Press Menu. Select Directory. Select Personal Dir. Select Put On Home. Select appropriate range of letters.Select name to be displayed in directory. Use Prev Page and Next Page , if necessary, to locate the name. Select locati...

Features To Delete Listings 1. 2.3.4.5.6. 7. 8. Press Menu. Select Directory. Select Personal Dir. Select Delete Entry. Select appropriate range of Ietters. Select name to be deleted. Select Prev Page or Next Page to locate the listing. Select Delete to delete the entry or select Cancel to exit with...

Features To Dial a Listing on the Home Screen 1. 2. 3. Press Home. If the listing you need is not displayed on the first page of the Home screen, press Next Page to move to the second page. Press appropriate line button. Select listing to dial a number. See Note. Your speakerphone goes on, and the n...

Features Personalized Ring You can choose one of eight ringing patterns to make it easierto distinguish your phone’s ring from someone else’s. You hear the personalized ring before you hear the distinctive ring for an inside, outside, transferred, or Callback call. (Chapter 2tells you more about dis...

Features Personal Speed Dial Use Personal Speed Dial on your MLX-10D phone to dial 2-digit codes instead of the entire dialing sequence for numbers you call often. Personal Speed Dial is also convenient for account codes or when long-distance accesscodes and area codes make a dialing sequence long. ...

Features To Program Personal Speed Dial Codes 1. 2. 3. 4. 5.6. 7. Press Menu. Select Ext Program[Prog]. Dial # and 2-digit code from 01 to 24 and then *21. If the code you dialed is already programmed, the phone number associated with the code is displayed. Dial phone number or account code (includi...

Pickup Pickup lets you answer a ringingextension. for Pickup number of You can pick up calls along with the ringing phone from another by dialing the feature code phone’s extension or the the line with the call. Or you can press a programmed Pickup button. Your company can also use Group Pickup to o...

Features 7. Select Pickup[Pkup]. If this feature is not displayed, use FindFeature[Find] or press More. 8. Select General[Genrl] , then select Enter. 9. Press Home. To Use Pickup for Any Line or Extension 1. Press programmed Pickup button, or press Feature and select Pickup[Pkup]. Your speakerphone ...

Features To Use Pickup for a Specific Line or Extension Press programmed Pickup button for line or extension. Your speakerphone turns on automatically, and you are connected to the tail. To Program a Group Pickup Button 1. 2. 3. 4. 5. 6. 7. 8. 9 . Label button to be programmed as Pickup–(name of gro...

Features P r i v a c y Use Privacy to prevent co-workers from connecting to your calls. Privacy can be turned on before or during a call andremains on until turned off. If another person has already joined your call, turning Privacy on does not drop the person from the call. If you put a call on hol...

Features Recall If your phone has ICOM buttons, use Recall to disconnect from one call and get a dial tone to make another call without hanging up. Just press the Recall button you programmed to get a new inside or outside dial tone. Or, if you make amistake, press the Recall button and begin dialin...

Features Reminder Service Use Reminder Service to set your phone to ring at a specific time like an alarm clock. Your phone will ring at that time every day until you cancel the reminder. You can set only onereminder at a time. To Program a Reminder Set Button 1. Label button to be programmed as Rem...

Features To Program a Reminder Cancel Button 1. 2. 3.4.5. 7. 8 .9. Label button to be programmed as Reminder Cancel . Press Menu. Select Ext Program[Prog]. Select Start. Press button you labeled Reminder Cancel. Select ListFeature[List]. Select Reminder[Rmind]. If this feature is not diplayed, use F...

Features Ringing Options There are several ways your phone can ring with an outside call or with inside calls that come in on SA buttons— immediately, after a delay, or not at all. Outside line and SA buttons can be programmed with the same ringing option,or each button can have a different one. Cov...

Features To Program Ringing Options on All Outside Line Buttons 1.2. 3 .4.5. 6. 7. 8. 9. Press Menu. Select Ext Program[Prog]. Select Start. Press an outside line button. Select List Feature[List]. Select RingOptions[RngOp]. If this feature is not displayed, use FindFeature[Find] or press More. Sele...

Features 7. Select One Line[1Line], then select Enter. 8. Select the ringing option. ■ Select No Ring[No], then select Enter. The red light next to the line button goes off. ■ Select Delay Ring[Delay], then select Enter. The red light next to the line button flashes. ■ Select Immed Ring[Immed], then...

Features Saved Number Dial When you reach a busy or unanswered number that you intend to call again later, use Saved Number Dial to save it and redial it automatically with the press of a programmed button. Saved Number Dial lets you make other calls in the meantime. The number remains stored, no ma...

Features To Save and Redial a Number 1. 2. 3. When you reach a busy or unanswered number, press programmed Saved Number button before hanging up. To redial number, press the same type of button ( ICOM, SA, Pool, or special service such as WATS ) you used to place the call the first time.Press progra...

Features Signaling and Notify In addition to calling directly, there are two other ways to use the phone to contact your co-worker. Use Signaling to beep or use Notify to turn on a light on a co-worker’s phone. Signaling. To use Signaling, program a Signal button. You can then signal your co-worker ...

Features To Program a Signal Button 1. 2. 3. 4. 5.6. 7. 8.9. Label button to be programmed as Signal–(name). Press Menu. Select Ext Program[Prog]. Select Start. Press button you labeled Signal–(name). Select ListFeature[List]. Select Signal[Signl]. If this feature is not displayed, use FindFeature[F...

Features To Program Notify Buttons 1. 2. 3. 4. 5. 6. 7. 8.9. 10. Label button to be programmed as Notify Send (name) or Notify Receive (name). Press Menu. Select Ext Program[Prog]. Select Start. Press button you labeled Notify Send (name) or Notify Receive (name). Select ListFeature[List]. Select No...

Features System Directory The System your phone. Directory is like having a phone book stored in It contains up to 130 numbers needed by your company during a typical working day. Branch offices, clients,and suppliers are all likely candidates for the System Directory. The listings are programmed by...

Features To Use System Directory on MLX-20L Phones 1. Press Menu. 2. Select Directory. 3. Select System Dir. 4. Select appropriate range of letters.5. If name you want is not displayed: ■ Select Prev Page to see previous listings. ■ Select Next Page to see next listings. ■ Select Show Number to see ...

Features System Speed Dial Use System Speed Dial to dial 3-digit codes instead of an entire sequence for phone numbers programmed by yourcompany. Ask your system manager for a list of the codes,and record them on the System Speed Dial card in the card tray under your phone. For one-touch dialing, yo...

Features To Use System Speed Dial Press programmed System Speed Dial–(code) button, or lift handset or press Speaker and press Feature and dial 3-digit Speed Dial code. The call is dialed automatically. 5-74 System Speed Dial

Features T i m e r Your phone has a built-in timer for you to use to time calls, meetings, breaks, or other events. When activated, the timerappears at the top of the display, next to the date, and startscounting. It counts to 59 minutes and 59 seconds, then resets to zero and continues counting. To...

Features T r a n s f e r Transfer sends calls to both inside and outside phones. When a call you transferred to an inside phone goes unanswered, it rings back at your phone after the length of time programmed by your company. Unanswered calls transferred to outsidephones do not ring back at your pho...

Features Notes: Your phone automatically selects an SA Voice or SA Ring or an lCOM Voice or ICOM Ring button. Press an ICOM or SA button only when the button you want to use is notselected automatically. If the extension is busy, use Camp-On (see page 5-80). To Make Unannounced Transfers 1. 2. 3. 4....

completion. Features One-Touch Transfer One way to transfer calls to inside phones is by pressing Transfer and dialing the extension (see above). Another way is to use One-Touch Transfer, with either automatic or manual Ask your system manager if your system is set up for One-Touch Transfer with aut...

Features To Use One-Touch Transfer with Manual Completion for Announced Calls 1. Press programmed Auto Dial button. Call is put on hold, and co-worker’s extension is dialed automatically. 2. Announce the call: ■ If person can take the call, press Transfer or hang up. ■ If person cannot take the call...

Features C a m p - O n When you are transferring a call to a busy extension, use Camp-On to hold the call at your co-worker’s extension for a longer period of time than Transfer allows. An unanswered Camp-On call rings back to your phone within 30 seconds to 5 minutes, depending on your system. Also...

To Use Camp-On If you reach a busy extension when attempting to transfer a call, press programmed Camp-On button, or press Feature and select Camp On[Camp], or press Feature and dial 57. If this feature is not displayed, press More. Co-worker hears Call Waiting tone. To Receive Transferred Calls Tra...

Features To Answer Announced Transferred Calls 1. 2. 3. If red light is not on next to ICOM or SA button with call, press that button. Lift handset or press Speaker. You are connected with person transferring the call. When co-worker completes transfer, you are automaticallyconnected to the caller. ...

Features Voice Announce To prevent interruptions from voice-announced calls and speakerphone paging, you can turn off your phone’s ability to receive voice announcements. If you later decide that you want to hear voice announcements, you can turn it back on. You do not have to program a button and o...

Programming Special Characters When you program Personal Directory listings, Auto Dial buttons, or Personal Speed Dial codes, you are storing a sequence of numbers to be dialed automatically. Some sequences need special characters—for example, press # # to signal the end of a dialing sequence, or pr...

Programming Special Characters You It Press... See... Means... Description Drop s Stop Inserts a stop within a sequence of automatically dialed numbers. For example, if you enter a credit card number, authorization code, or password that needs a response from the system, you would insert a stop to a...

You It Press... See... Means... Description Hold p Pause Inserts a brief pause (1.5 seconds) in the dialingsequence to wait for a response, such as a new dial tone. If youinsert two pauses for example,automatic dialing will continueafter a three-second delay. Youcan insert as many pauses as needed. ...

Feature Codes Feature Code Account Code Entry 82 + code Callback—Selective 55 Call Waiting pick up† Camp-On Follow MeForward inside outside 87 5734 + extension 33 + extension 33 + dial-out code + number + # Forward and Follow Me fromfrom from cancelcancel cancel all extensions one extensionyour phon...

Programming Codes Programming codes are used to program a feature onto a button for one-touch feature use or to set up how your phone works. You can use any unlabeled line button to program features of your choice. See Chapter 3 for more on programming. Feature Code Account Code Entry ✱ 82 Auto Dial...

Feature Code Programming Codes Call Waiting off†on† Camp-OnCoverage group† inside and outside‡ Off†outside only‡ primary individual coverage† secondary individual coverage† Do Not Disturb† ForwardHeadset/Handset Mute†Last Number Dial Messaging Leave Message Paging group ParkPersonalized Ring‡ Person...

Programming Codes Feature Code Saved Number Dial† ✱ Signaling and Notify s i g n a l i n g ✱ notify receive† ✱ notify send† ✱ System Speed Dial ✱ Voice Announce on‡ ✱ off‡ ✱ 85 23 + extension 758 + extension757 + extension 24 + code 1 0 ✱ 10 † Denotes features that must be programmed onto a line but...

Feature Name Display Abbreviations Your phone’s display simplifies programming by guiding you through the steps to program a feature. In addition, somefeatures can be used by selecting the feature from the Feature screen or the Menu screen. Feature names that do not fit within the character limits o...

Feature Name Display Abbreviations Abbreviation 7-Line 2-Line Feature Name Display Display F M F F M MMMM Account Code EntryAlarm Clock Auto Dial inside (extension) outside Callback Automatic Callback Selective Callback Call WaitingCamp-OnConferenceContrast Coverage Group primary Individual secondar...

Index/Glossary A Abbreviated Ring The factory setting that rings your phone once when you are on a call. 5-63, 5-65 account code A code used by your company to associate incoming and outgoing calls with corresponding accounts, employees, projects, and clients. 5-3, 5-4 Account Code Entry A feature y...

Index/Glossary Delete Message A Messaging feature you use to delete messages from the display screen. 5-40 desk stand An adjustable support you can remove from the phone for wail mounting. 1-3, 1-5, 1-7, 1-26 dial-out code A code (usually a 9) you must dial when using an SA (SystemAccess) button to ...

Index/Glossary display buttons The Home, Menu, More, and Inspct buttons that you press to view the display screens and the unlabeled buttons that activate features on the screens. 1-2, 1-3, 1-4, 1-5, 1-6, 1-7, 1-8, 1-9, 1-10, 1-12, 1-13, 1-14, 1-15, 1-16 distinctive rings Four different ways your ph...

Index/Glossary N Next Message A Messaging feature you use to view the next message on your display. 5-40 Notify A Signaling feature you use to communicate with a co-worker by turning on a light on his or her phone. 5-68, 5-70 Notify Receive button A programmed button on your phone that goes on when ...

Index/Glossary S SA (System Access) buttons Three buttons you press to make inside and outside calls. 1-19, 1-20, 1 - 2 1 SA Ring - to make and receive inside and outside calls. 1-20 SA Voice - to make voice-announced inside calls, receive inside voice-announced and ringing calls, and make and recei...

Index/Glossary V Voice Announce A feature you use either to allow your phone to receive voiceannouncements or prevent your phone from receiving voiceannouncements. 5-83 voice-announced calls Calls you receive via the speakerphone. 2-4, 2-6 Volume control A button for controlling the volume of your p...