Page 3 - C o n f; Transfer Calls; Unannounced Transfer; SA; One-Touch Manual Transfer
R i n g s One long _______________________ Inside call One long and one short ___________ Outside callOne long and two short ____________ Transfer or returning callOne long and three short ___________ Returning Callback call Line Button Lights Red Automatic connection Green Line or feature in use Re...
Page 5 - C o n t e n t s; About This Book
C o n t e n t s About This Book ■ Conventions Used ■ How to Comment on This Book vii viii ix 1 ■ ■ ■ ■ ■ ■ Your MLX-10 Telephone MLX-10 Model Dedicated Feature Buttons Line Buttons Line Button Lights Caring for Your Phone Adjusting the Desk Stand 1-1 1-2 1-4 1-6 1-11 1-12 1-13 Contents i
Page 6 - Making and Answering Calls; ii
Contents 2 Making and Answering Calls ■ Making Outside Calls on Phones with SA Buttons ■ Making Outside Calls on Phones with ICOM Buttons ■ Making Inside Calls ■ A n s w e r i n g C a l l s ■ T o n e s 2-1 2-2 2-3 2-4 2-6 2-9 3 Using and Programming Features ■ Using Features ■ Programming Features 3...
Page 7 - F e a t u r e s; i i i
C o n t e n t s 5 F e a t u r e s 5-1 ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Account Code Entry Auto Dial Callback Call Waiting Conference Coverage Do Not Disturb Forward and Follow Me Headset/Handset Mute Last Number Dial Line Request Messaging Paging Park Personalized Ring Personal Speed Dial Pic...
Page 8 - F e a t u r e s — C o n t i n u e d; IG; iv
C o n t e n t s 5 F e a t u r e s — C o n t i n u e d ■ Ringing Options ■ Saved Number Dial ■ Signaling and Notify ■ System Speed Dial ■ T r a n s f e r ■ Voice Announce 5-45 5-48 5-49 5-52 5-53 5-61 Α Α Programming Special Characters A-1 B Feature Codes B-1 C Programming Codes C-1 IG Index/Glossary...
Page 9 - The exclamation point in an; IMPORTANT SAFETY INSTRUCTIONS
The exclamation point in an equilateral triangle is intended to alertthe user to the presence of importantoperating and maintenance(servicing) instructions in theliterature accompanying the product. IMPORTANT SAFETY INSTRUCTIONS Always follow these basic safety precautions when using your telephone ...
Page 10 - SAVE THESE INSTRUCTIONS; v i
■ ■ ■ ■ ■ Never push objects of any kind into the telephone through openings or slots. Never spill liquid of any kind on the telephone. Do not use the telephone near a gas leak. If you suspect a gas leak, report it immediately, but use a telephone away from the area in question. The telephone’s elec...
Page 11 - This book gives you the information you need to use your; v i i
About This Book This book gives you the information you need to use your non-display telephone. If you have questions about this book or need additional information, see your system manager. Heor she is a co-worker who is responsible for managing thesystem. A b o u t T h i s B o o k v i i
Page 12 - Conventions Used; viii
About This Book Conventions Used The following typographic conventions are used in this book: ■ Buttons that you program (“hand-labeled” buttons) are shown in bold italic type with initial capitals: Press Privacy. ■ Buttons that are programmed at the factory (imprinted buttons) are shown in bold Rom...
Page 13 - How to Comment on This; We welcome your feedback on this book. Please use the; i x
About This Book How to Comment on This B o o k We welcome your feedback on this book. Please use the feedback form on the next page. If the form is missing, sendyour comments to A. Sherwood, AT&T, 99 Jefferson Road, Rm. # 2A25, Parsippany, NJ 07054. How to Comment on This Book i x
Page 14 - Your MLX-10 Telephone; programming capabilities.
Your MLX-10 Telephone Your MLX-10™ telephone is part phone, part intercom, and part computer. It has touch-tone dialing, a speakerphone, and programming capabilities. Your phone has many features. Some of these, such asTransfer and Conference, are built in. Others, such as Forward and Call Waiting, ...
Page 17 - Dedicated Feature Buttons
Your MLX-10 Telephone Dedicated Feature Buttons Eight imprinted (dedicated) feature buttons, are located in thelower left corner of the phone. These buttons are programmed for the features you use most often. Four of the buttons have lights next to them to show their on/off status. The Feature, HFAI...
Page 19 - Line Buttons; ICOM
Your MLX-10 Telephone Line Buttons There are ten line buttons—two columns of five each—in the center of the phone. Use these buttons to make and receiveinside calls (calls to and from other extensions) and outsidecalls. Two or more line buttons are labeled either ICOM (Intercom) or SA (System Access...
Page 20 - Phones with SA Buttons; make and receive both inside
Your MLX-10 Telephone Phones with SA Buttons SA Ring. Use this button to make and receive both inside and outside calls. To call an inside number, dial only the extension. For outside calls, dial a dial-out code (usually a 9) before the phone number. SA Voice. Use this button to make inside voice-an...
Page 22 - Phones with ICOM Buttons; make inside ringing calls
Your MLX-10 Telephone Phones with ICOM Buttons ICOM Ring. Use this button to make inside ringing calls and to receive both inside ringing and voice-announced calls. You cannot use this button for outside calls, but they can be transferred to you. lCOM Voice. Use this button to make inside voice- ann...
Page 24 - Light
Your MLX-10 Telephone Line Button Lights Each line button has two lights next to it, a red one and a green one, showing whether the line is available, in use, or on hold. Light Meaning Steady red You are automatically connected to this line when you lift the handset. Steady green The line is in use ...
Page 26 - Press
Your MLX-10 Telephone Adjusting the Desk Stand The angle of a desktop phone can be adjusted. Put the phone face down on a flat surface, remove the cord from the clips inthe stand, and follow the steps below. 1. Press on the top rear center of the stand to release the tab. 2. Pull the stand toward yo...
Page 28 - How you make outside calls depends on the line buttons on
Making and Answering C a l l s How you make outside calls depends on the line buttons on your phone. Instructions for making outside calls on phoneswith SA buttons are on page 2-2. Instructions for making outside calls on phones with ICOM buttons are on page 2-3. How you make inside calls and how yo...
Page 29 - To Make an Outside Call
Making and Answering Calls Making Outside Calls onPhones with SA Buttons Use any SA button, or any line button labeled with a phone number, Pool, or the name of a special service (for example, WATS) to make an outside call. Only SA buttons need a dial-out code (usually a 9) beforedialing the phone n...
Page 30 - Making Outside Calls on
Making and Answering Calls Making Outside Calls on Phones with ICOM Buttons You can use any line button labeled with a phone number orthe name of a special service (for example, WATS) to make an outside call. (ICOM buttons are reserved for inside calls.) To Make an Outside Call 1. If the red light n...
Page 31 - Making Inside Calls; To Make Inside Voice-Announced Calls
Making and Answering Calls Making Inside Calls Inside calls are either voice-announced or ringing. When you make a voice-announced call, your co-worker’s phone does not ring; your voice is heard over the speakerphone instead. When your co-worker is on anothercall using the handset, your voice still ...
Page 32 - To Make Inside Ringing Calls
Making and Answering Calls To Make Inside Ringing Calls 1. If the red light next to the ICOM Ring or SA Ring button is not on, press the button, The red light next to the line button goes on. 2. Lift the handset or press Speaker. The green light goes on. 3. Dial the extension number. Note: If you ha...
Page 33 - Answering Calls; ring; To Answer Voice-Announced Calls; Mute
Making and Answering Calls Answering Calls Your phone alerts you to an incoming call in several ways. The phone can ring or you can receive a voice-announced call via the speakerphone. Or, while on the phone, you may hear a Call Waiting signal—a beep— indicating that you have another call. See Chapt...
Page 34 - To Identify Ringing Calls; Ring
Making and Answering Calls To Identify Ringing Calls (Distinctive Rings) Your phone uses four distinctive ringing patterns to help you identify different types of incoming calls. Ring Meaning One long ring An inside call One long ring and An outside call one short ring One long ring and An outside c...
Page 35 - To Answer Ringing Calls; If You Are Not On the Phone:; If You Are On the Phone:
Making and Answering Calls To Answer Ringing Calls If You Are Not On the Phone: 1. A flashing green light next to a line button indicates a call is ringing on that line button. If the red light next to the button with the call is not on, press that line button. The red light goes on. 2. Lift the han...
Page 36 - T o n e
Making and Answering Calls T o n e s When making a call or using a feature, you may hear a tone. Each tone has its own meaning. T o n e Meaning Dial tone (steady tone) You can make a call. Busy (slow repeating tone) The phone you are calling is busy. Fast busy (fast repeating No lines are available....
Page 37 - the number of unlabeled line buttons.
Using and Programming Features You can use most of your phone’s features either by pressing programmed line buttons or by dialing feature codes,depending on the following: ■ the number of unlabeled line buttons. If all the line buttons have lines assigned to them, you can use features only by dialin...
Page 38 - whether the feature needs a programmed line button.
Using and Programming Features ■ whether the feature needs a programmed line button. Some features, such as Do Not Disturb, cannot be used with feature codes. You need to program a button to turnthe feature on and off. The light next to the button providesa visual reminder when the feature is in use...
Page 39 - whether the feature can be used only by dialing a
Using and Programming Features ■ whether the feature can be used only by dialing a feature code. Some features are meant to be used by dialing a 1-, 2-, or 3-digit code. For example, Personal Speed Dial allows you to dial phone numbers quickly by using codes instead of programming separate Auto Dial...
Page 40 - Using Features; Press a programmed button.
Using and Programming Features Using Features There are two ways to use your phone’s features: ■ Press a programmed button. When you have programmed a feature onto a line button, press that button to use the feature. ■ Dial a feature code. Many features have a 1-, 2-, or 3-digit feature code. So, if...
Page 41 - Programming Features; To Program Features Using Programming Codes
Using and Programming Features Programming Features Your company may have already labeled and programmed features onto line buttons. You can program any unlabeled line buttons with the features of your choice. While it isn’t necessary to program most features onto line buttons, it’smuch faster to us...
Page 43 - Feature Finder
Feature Finder The Feature Finder on the next few pages helps you easily identify and find features by function instead of by name: ■ Calling Basics ■ Covering Calls ■ Messaging and Paging ■ Privacy ■ Ringing Chapter 5 lists features alphabetically with descriptions and step-by-step instructions for...
Page 44 - Calling Basics; Page
Feature Finder Calling Basics If you want to . . . See . . . Page Dial numbers with the touch of Auto Dial 5-4 a button Program codes to quickly dial Personal Speed Dial 5-38 numbers you call often Quickly dial numbers System Speed Dial 5-52 programmed by your company Automatically redial a number L...
Page 45 - Covering Calls; Messaging and Paging
Feature Finder Covering Calls If you want to . . . See . . . Page Answer a co-worker’s ringing Pickup 5-39 phone from your phone Have a co-worker answer your Coverage 5-13 calls Forward your calls to another Forward and 5-20 phone Follow Me Messaging and Paging If you want to . . . See . . . Page Le...
Page 46 - P r i v a c y; Ringing
Feature Finder P r i v a c y If you want to . . . See . . . Page Prevent interruptions by Do Not Disturb blocking calls to your phone 5-19 Prevent co-workers from joining Privacy 5-42 your calls Prevent the person on a call Headset/Handset 5-24 from hearing you speak to Mute someone in your office C...
Page 47 - This chapter describes features alphabetically with
F e a t u r e s This chapter describes features alphabetically with instructions for programming and using them. Some featureshave to be programmed on your phone before you can use them. Others are built in to the system and do not need programming. You use most features by pressing a programmed lin...
Page 48 - Account Code Entry; To Program an Account Code Entry Button
Features Account Code Entry Account codes help your company track phone use to bill clients and to forecast and budget costs. You can use account codes for incoming as well as outgoing calls if yoursystem is programmed for both. If your system has this feature, it is either required or optional: ■ R...
Page 49 - To Enter an Account Code Before Calling; Conf; To Enter or Change Account Codes During a Call
Features To Enter an Account Code Before Calling 1. Press programmed Account Code button, or press Feature and dial 82. 2. Dial account code followed by #. See Notes. 3. Press outside line or SA button. 4. Lift handset or press Speaker. 5. Dial phone number (including dial-out code if using SA butto...
Page 50 - Auto Dial; To Program Inside and outside Auto Dial Buttons
Features Auto Dial Use Auto Dial to automatically dial either inside or outside numbers you call often. You can program inside Auto Dial buttons for extensions of co-workers or paging areas. The green light next to the Auto Dial button goes on if your co-worker is on the phone or usingDo Not Disturb...
Page 51 - To Use an Outside Auto Dial Button; To Use an Inside Auto Dial Button for; To Use an Inside Auto Dial Button for Ringing Calls
Features Notes: ■ Program account codes, access codes, and outside numbers as outside Auto Dial buttons. ■ Special characters may be needed when you program an outside Auto Dial button. For more on special characters and their meanings, see Appendix A. To Use an Outside Auto Dial Button Press progra...
Page 52 - Callback
Features Callback When you reach a busy extension or the outside line you wantto use is busy, use Callback to automatically place the call when the extension or line is free. You’ll hear a priority ring —one long ring and three short rings —as soon as the extension or line is free. The call is place...
Page 53 - Features; To Program a Selective Callback Button; To Use Selective Callback for Busy Extensions; To Use Selective Callback for Busy Outside Lines; On phones with ICOM buttons, use Line Request
Features To Program a Selective Callback Button 1. Label button to be programmed as Callback. 2. Press Feature and dial 00. 3. Press button you labeled Callback. 4. Dial ❋ 55. 5. Press Feature and dial ❋ 00. To Use Selective Callback for Busy Extensions 1. 2. 3. When you reach a busy extension, pres...
Page 54 - To Turn Automatic Callback On and Off; To Use Automatic Callback; To Cancel a Callback Request
Features To Turn Automatic Callback On and Off 1. Press Feature and dial 00. 2. Press any ICOM or SA button. 3. Dial ❋ 12 to turn on or ❋❋ 12 to turn off. 4. Press Feature and dial ❋ 00. To Use Automatic Callback 1. When you reach a busy line or extension and hear five short beeps, hang up. Your cal...
Page 55 - Call Waiting; ICOM Originate Only; To Turn Call Waiting On and Off
Features Call Waiting When all the ICOM or SA buttons on your phone are busy andanother call comes in, Call Waiting informs you of inside calls with a single beep and outside calls with two beeps. To answer a waiting call, you can either hang up or put your current call on hold. If you hang up, your...
Page 56 - To Complete a Call and Answer a Waiting Call; To Put a Call on Hold and Pick Up a Waiting Call
Features To Complete a Call and Answer a Waiting Call 1. When you hear Call Waiting tone, hang up. Your phone rings. 2. Lift handset or press Speaker. You are connected to the call. To Put a Call on Hold and Pick Up a Waiting Call 1. Press Hold. 2. Press SA Originate Only or ICOM Originate Only. See...
Page 57 - Conference; Drop
Features Conference Use Conference to include up to five people in the same conversation. You can conference one or two outsidenumbers and up to three extensions, including your own. Conference allows you to consult privately with each participant before adding him or her to the conference and to pu...
Page 58 - To Set Up a Conference Call; If you make a dialing error while adding a participant to; Leave a Conference Temporarily; To Drop a Conference Participant; Drop does not work when the conference is on hold.
Features To Set Up a Conference Call 1. 2. 3. 4. 5. 6. 7. Make call to first outside number or extension. Press Conf after person answers. The green light next to the line button flashes to signal that the person ison hold for the conference. To make next call, press an ICOM or SA button for an insi...
Page 59 - Coverage; Individual Coverage; Primary Individual Coverage.
Features Coverage Coverage allows co-workers to answer your calls from their phones or you to answer co-workers’ calls from your phone. Coverage can be set up on an individual or group basis and turned on or off as necessary. You can program your phone to have inside and outside calls covered. Or yo...
Page 60 - Secondary Individual Coverage.; Group Coverage
Features ■ Secondary Individual Coverage. When your phone rings, the call is sent immediately to all co-workers with secondary Individual Coverage buttons for your extension. The green light next to each button flashes immediately, Your co- workers can program their phones for immediate ring (theco-...
Page 61 - To Have Your Calls Covered
Features Group Coverage can work with Individual Coverage or alone. If you have both, your calls only go to Group Coverage if the person who provides Individual Coverage does not answer after a system-programmed number of rings, or if his or her phone is busy. If you have only Group Coverage, your c...
Page 63 - To Turn Coverage Off and On; To Cover Calls
Features To Turn Coverage Off and On 1. 2. Press programmed Coverage Off button. The green light next to the button goes on, and your calls do not go tocoverage. Press programmed Coverage Off button again. The green light next to the button goes off, and your calls are sent to coverage. To Cover Cal...
Page 64 - To Program an Individual Coverage Button
Features To Program an Individual Coverage Button 1. 2. 3. 4.5.6. Label button to be programmed as Coverage–(name). Press Feature and dial 00. Press button you labeled Coverage–(name). Dial ❋ 40 for primary Coverage or ❋ 41 for secondary Coverage. Dial extension of phone you want to cover. Press Fea...
Page 65 - To Program a Do Not Disturb Button; To Use Do Not Disturb
Features Do Not Disturb Do Not Disturb prevents your phone from ringing and prevents paging and voice-announced inside calls from beingheard on your speakerphone. You are not alerted to inside calls, but if you receive an outside call, the green light next to the line button flashes. Inside callers ...
Page 66 - Forward
Features Forward and Follow Me Forward and Follow Me send your calls to another extension or to an outside phone. This allows callers to reach you when you are working at someone else’s desk or even at another location, such as your home. Your phone must be set up by your company to allow you to for...
Page 67 - To Program a Forward Button; To Forward Calls to an Outside Number; If your phone has ICOM buttons, dial 9 to automatically
Features To Program a Forward Button 1. 2. 3. 4. 5. Label button to be programmed as Forward. Press Feature and dial 00. Press button you labeled Forward. Dial ✱ 33. Press Feature and dial ✱ 00. To Forward Calls to an Extension 1.2.3. 4. Press any ICOM or SA button. Lift handset or press Speaker. Pr...
Page 68 - To Set Up Follow Me from Another Extension
Features To Set Up Follow Me from Another Extension 1. Press any ICOM or SA button. 2. Lift handset or press Speaker. 3. Press Feature and dial 34. 4. Dial your extension. Listen for double break in dial tone. Your calls are forwarded to theextension where Follow Me was initiated. To Cancel Forward ...
Page 69 - To Cancel Forward and Follow Me Sent from One
Features To Cancel Forward and Follow Me Sent from One E x t e n s i o n 1. Press any ICOM or SA button. 2. Lift handset or press Speaker. 3. Press Feature and dial ❋ 34. 4. Dial extension calls are sent from. Listen for double break in dial tone. Calls from that extension are nolonger sent to your ...
Page 70 - To Program a Headset/Handset Mute Button; To Turn Headset/Handset Mute On and Off
Features Headset/Handset Mute When you are on the phone using the handset or headset, use Headset/Handset Mute to talk privately with someone in your office without the caller hearing you (you can still hear the caller). Headset/Handset Mute must be programmed onto an unlabeled line button. When you...
Page 71 - To Program a Last Number Dial Button; To Use Last Number Dial
Features Last Number Dial Use Last Number Dial to automatically redial the last inside or outside number you called. To Program a Last Number Dial Button 1. Label button to be programmed as Last Number. 2. Press Feature and dial 00. 3. Press button you labeled Last Number. 4. Dial ✱ 84. 5. Press Fea...
Page 72 - Line Request; WATS; To Use Line Request
Features Line Request Line Request puts you in queue (“in line”) for access to a busy outside line. When the line becomes available, your phone alerts you with a beep. For example, when you want to use a WATS line and it is busy, use Line Request to notify you whenthe line is free. Aline is busy if ...
Page 73 - Messaging; Leaving Messages
Features Messaging Use Messaging to send messages directly to co-workers with display phones and to co-workers with voice-mail. The Message light on your phone is on when the system operatorhas a message for you. A fax or voice-mail message can also turn on the light. Ask your system manager how voi...
Page 74 - To Program a Leave Message Button; To Leave a Message on a Busy or Unanswered; If your co-worker has a display phone, a display; To Leave a Message on a Display Phone without
Features To Program a Leave Message Button 1. Label button to be programmed as Leave Message. 2. Press Feature and dial 00. 3. Press button you labeled Leave Message. 4. Dial ❋ 25. 5. Press Feature and dial ❋ 00. To Leave a Message on a Busy or Unanswered P h o n e When you reach a busy or unanswere...
Page 75 - To Cancel a Message You Left on a Display Phone; Receiving Messages; When the red Message light on your phone is on, you have a; To Turn Off Your Message Light
Features To Cancel a Message You Left on a Display Phone 1. Press Feature and dial ❋ 53. 2. Dial co-worker’s extension. Note: You cannot cancel voice-mail messages. Receiving Messages When the red Message light on your phone is on, you have a message from the system operator, or a voice-mail message...
Page 76 - Posting Messages
Features Posting Messages To let co-workers know where you are when you don’t answer your phone, you can post a message that appears on their display phones when they call you. Program a line button on your phone to post messages. You can post 1 of 20 programmed messages to appear on co-workers’ dis...
Page 77 - To Program a Posted Message Button; To Post a Message
Features To Program a Posted Message Button 1. 2. 3. 4. 5. Label button to be programmed as Posted Message. Press Feature and dial 00. Press button you labeled Posted Message. Dial ❋ 751. Press Feature and dial ❋ 00. To Post a Message To Cancel a Posted Message 1. 2. Press programmed Posted Message ...
Page 78 - Paging; Speakerphone Paging; To Program Speakerphone Paging Buttons
Features Paging Paging is using your phone to broadcast an announcement. You can page over your co-workers’ speakerphones or overthe building’s loudspeaker system, if your company has one. Speakerphone Paging is heard on all speakerphones or, if set up by your company, by a selected group such as a ...
Page 79 - To Use Speakerphone Paging; To Use Loudspeaker Paging
Features To Use Speakerphone Paging 1. Press any lCOM or SA button. 2. Lift handset. See Note. 3. Press Group Page–(name) or Page All button or dial extension. 4. Make announcement after beep. Note: Using the speakerphone for Speakerphone Paging may create a feedback tone. To Use Loudspeaker Paging ...
Page 80 - Park
Features Park If your co-worker doesn’t answer when you transfer a call, use Park to hold the call while you page him or her. When you park a call on your phone, you are putting it on hold so it can be answered from any phone in the system. You then page your co-worker and announce the call. Your co...
Page 81 - To Program a Park Button; If you park the call by transferring the call to your
Features To Program a Park Button 1. Label button to be programmed as Park. 2. Press Feature and dial 00. 3. Press button you labeled Park. 4. Dial ❋ 86. 5. Press Feature and dial ❋ 00. To Use Park and Speakerphone Page 1. While on a call, press programmed Park button, or press Transfer, dial your e...
Page 82 - To Use Park and Loudspeaker Page; If you park the call by transferring the call to your; To Pick Up a Parked Call
Features To Use Park and Loudspeaker Page 1. 2. 3.4. While on a call, press programmed Park button, or press Transfer, dial your extension, and press Transfer again, or hang up. Press programmed Loudspeaker Page button, or press Feature and dial 9 and Loudspeaker Page line number. Dial code for zone...
Page 83 - Personalized Ring; To Program Personalized Ring; Choose a different ringing pattern from your
Features Personalized Ring You can choose one of eight ringing patterns to make it easierto distinguish your phone’s ring from someone else’s. You hear the personalized part of the ring before you hear thedistinctive ring for an inside, outside, transferred, or Callbackcall. (Chapter 2 tells you mor...
Page 84 - Personal Speed Dial; To Program Personal Speed Dial Codes; To Use Personal Speed Dial
Features Personal Speed Dial Use Personal Speed Dial to dial 2-digit codes instead of the entire dialing sequence for numbers you call often. PersonalSpeed Dial is also convenient for account codes or when long-distance access codes and area codes make a dialing sequence long. You can program up to ...
Page 85 - To Program a Pickup Button for Any Line or
Features Pickup Pickup lets you answer a ringing phone from another extension. You can pick up calls by dialing the feature code for Pickup along with the ringing phone’s extension or the number of the line with the call. Or you can press aprogrammed Pickup button. Your company can also use Group Pi...
Page 86 - To Use Pickup for Any Line or Extension; To Program a Pickup Button for a Specific Line or
Features To Use Pickup for Any Line or Extension 1. 2. Press programmed Pickup button, or press Feature and dial 9. Your speakerphone turns on automatically. Dial extension or line number. You are connected to call. To Program a Pickup Button for a Specific Line or Extension 1. 2. 3.4.5. 6. Label bu...
Page 87 - To Program a Group Pickup Button; To Use Group Pickup
Features To Program a Group Pickup Button 1. Label button to be programmed as Pickup–(name of group). 2. Press Feature and dial 00. 3. Press button you labeled Pickup–(name of group). 4. Dial ❋ 88. 5. Press Feature and dial ❋ 00. To Use Group Pickup Press programmed Pickup–(name of group) button, or...
Page 88 - To Program a Privacy Button; To Use Privacy
Features Privacy Use Privacy to prevent co-workers from connecting to your calls. Privacy can be turned on before or during a call and remains on until turned off. If another person has already joined your call, turning Privacy on does not drop the person from the call. If you put a call on hold, Pr...
Page 89 - Recall; To Program a Recall Button; To Use Recall
Features Recall If your phone has ICOM buttons, use Recall to disconnect from one call and get a dial tone to make another call without hanging up. Just press the Recall button you programmed to get a new inside or outside dial tone. Or, if you make a mistake, press the Recall button and begin diali...
Page 90 - Reminder Service; until you cancel the reminder. You can set only one reminder.; To Program a Reminder Set Button; To Program a Reminder Cancel Button
Features Reminder Service Use Reminder Service to set your phone to ring at a set timelike an alarm clock. Your phone will ring at the set time daily until you cancel the reminder. You can set only one reminder. To Program a Reminder Set Button 1. Label button to be programmed as Reminder Set. 2. Pr...
Page 91 - Ringing Options; not at all
Features Ringing Options There are several ways your phone can ring with an outside call or with inside calls that come in on SA buttons— immediately, after a delay, or not at all. Outside line and SAbuttons can be programmed with the same ringing option, or each button can have a different one. Cov...
Page 92 - To Program Ringing Options on All Outside; To Program Ringing Options on Individual
Features To Program Ringing Options on All Outside Line Buttons 1. Press Feature and dial 00. 2. Press an outside line button. 3. Select ringing option: ■ Dial ❋ 345 for no ring. The red lights next to all line buttons go off. ■ Dial ❋ 346 for delayed ring. The red lights next to all line buttons fl...
Page 93 - To Turn Abbreviated Ring On and Off
Features To Turn Abbreviated Ring On and Off 1. Press Feature and dial 00. 2. Press an outside line or SA button. 3. Dial ❋ 341 to turn on, or ❋ 342 to turn off. 4. Press Feature and dial ❋ 00. R i n g i n g O p t i o n s 5 - 4 7
Page 94 - Saved Number Dial; To Program a Saved Number Dial Button; To Save and Redial a Number
Features Saved Number Dial When you reach a busy or unanswered number that you intend to call again later, use Saved Number Dial to save it and redial it automatically with the press of a programmed button. Saved Number Dial lets you make other calls in the meantime. The number remains stored, no ma...
Page 96 - To Program a Signal Button; To Use Signaling
Features To Program a Signal Button 1. Label button to be programmed as Signal–(name). 2. Press Feature and dial 00. 3. Press button you labeled Signal–(name). 4. Dial ❋ 23. 5. Dial co-worker’s extension. 6. Press Feature and dial ❋ 00. To Use Signaling Press programmed Signal–(name) button without ...
Page 97 - To Program Notify Buttons; Notify Send will not work unless your co-worker; T o U s e N o t i f y
Features To Program Notify Buttons 1. Label button to be programmed as Notify Send (name) or Notify Receive (name). 2. Press Feature and dial 00. 3. Press button you labeled Notify Send (name) or Notify Receive (name). 4. Dial ❋ 757 for Notify Send or ❋ 758 for Notify Receive 5. Dial co-worker's ext...
Page 98 - System Speed; Dial; Use System Speed Dial to dial 3-digit codes instead of an; To Program System Speed Dial Buttons; To Use System Speed Dial
Features System Speed Dial Use System Speed Dial to dial 3-digit codes instead of an entire sequence for phone numbers programmed by yourcompany. Ask your system manager for a list of the codes, and record them on the System Speed Dial card in the cardtray under your phone. For one-touch dialing, yo...
Page 100 - To Make Announced Transfers; Your phone automatically selects an; To Make Unannounced Transfers
Features To Make Announced Transfers 1. 2. 3. 4. Press Transfer. Call is put on hold automatically. Press an SA or outside line button to make an outside transfer. See Notes. Dial extension or outside phone number (including dial-out code, if necessary) followed by a #. Announce the call: ■ If perso...
Page 102 - To Use One-Touch Transfer with Automatic; One-Touch Transfer with automatic completion works; One-Touch Transfer with manual completion only
Features To Use One-Touch Transfer with Automatic Completion Press programmed Auto Dial button. Call is transferred automatically. Note: One-Touch Transfer with automatic completion works only when transferring calls to extensions. To Use One-Touch Transfer with ManualCompletion for Announced Calls ...
Page 104 - To Program a Camp-On Button; To Receive Transferred Calls
Features To Program a Camp-On Button 1. Label button to be programmed as Camp-On. 2. Press Feature and dial 00. 3. Press button you labeled Camp-On. 4. Dial ❋ 57. 5. Press Feature and dial ❋ 00. To Use Camp-On If you reach a busy extension when attempting to transfer a call, press programmed Camp-On...
Page 105 - To Answer Announced Transferred Calls
Features If you are busy on another call and receive a transferred call via Camp-On, you hear a tone indicating that you have a call waiting. You use the same feature code to answer a Camp-On call as you do to pick up a waiting call. (See Call Waiting). If more than one call is camped-on at your pho...
Page 106 - To Answer Unannounced Transferred Calls; If you don’t answer the transferred call in the time; To Answer Camp-On Calls; If you don’t answer the Camp-On call in the time
Features To Answer Unannounced Transferred Calls 1. 2. If red light is not on next to ICOM or SA button with call, press that button.Lift handset or press Speaker. You are connected with transferred call. Note: If you don’t answer the transferred call in the time allowed by your system, the call ret...
Page 107 - Voice Announce; To Program Voice Announce
Features Voice Announce To prevent interruptions from voice-announced calls and speakerphone paging, you can turn off your phone’s ability to receive all voice announcements. If you later decide that you want to hear voice announcements, you can turn it back on. You do not have to program a button t...
Page 108 - Hold
Programming SpecialCharacters When you program Auto Dial buttons or PersonaI Speed Dial codes, you are storing a sequence of numbers to be dialed automatically. Some sequences need special characters—for example, press # # to signal the end of a dialing sequence, or press Hold to insert pauses after...
Page 109 - Description
Programming Special Characters Ask your system manager which special characters are needed and when to use them. Also, see Auto Dial and Personal Speed Dial in Chapter 5. Press... Means... Description Drop Stop Inserts a stop within a sequence of automatically dialed numbers. For example, if you ent...
Page 115 - Programming Codes
Programming Codes Programming codes are used to program a feature onto a button for one-touch feature use or to set up how your phone works. You can use any unlabeled line button to program features of your choice. See Chapter 3 for more on programming. Feature Code Account Code Entry ❋ 82 Auto Dial...
Page 119 - I n d e x / G l o s s a r y
I n d e x / G l o s s a r y A Abbreviated Ring The standard setting that rings your phone once when you are on a call. 5-45, 5-47 account code A code used by your company to associate incoming and outgoing calls with corresponding accounts, employees, projects, and clients. 5-2, 5-3 Account Code Ent...
Page 126 - outside call
Index/Glossary N Notify A Signaling feature you use to notify a co-worker by turning on a light on his or her phone. 5-49, 5-51 Notify Receive button A programmed button on your phone that goes on when a co-worker notifies you. 5-49, 5-51 Notify Send button A programmed button you use to notify a co...
Page 131 - Transfer button; user cards
Index/Glossary System Speed Dial A feature you use to dial 3-digit codes programmed by yourcompany instead of complete phone numbers or long-distancecompany access codes. 5-52 T Tone The signal you hear when making a call or using a feature. 2-9 Transfer A feature you use to send calls to inside and...
Page 132 - voice-announced calls; Volume control
Index/Glossary V Voice Announce A feature you use to allow your phone to receive voice announcements or to prevent your phone from receiving voice announcements. 5-61 voice-announced calls Calls you receive via the speakerphone. 2-6 Volume control A button for controlling the volume of your phone’s ...