AT&T MLS-12DTM - Manual

About This Guide The PARTNER TM Plus Communications System is friendly and easy-to-use. Its digital technology provides features that give busy, growing businesses anadvantage in today’s marketplace. The system is easy to install and program. As your business grows, you canexpand the system and repr...

Reference Materials The following materials are available to help you install, program, and use the PARTNER Plus system (the order numbers are in parentheses): System Planner provides the forms needed to plan and record how your sys- tem and telephones are to be programmed. If you need a System Plan...

H a r d w a r e The PARTNER Plus system’s modular hardware design makes it easy to install and expand. The main system component is the control unit, to which you connect telephones and other equipment. Control Unit The control unit includes: ■ Processor Module. The processor module contains the sof...

An Example System Setup This PARTNER Plus System has 4 outside lines and 8 extensions connected to a variety of PARTNER phones and other equipment. The boldface numbers refer to the following list which gives a brief description of the system’s hardware components. Control Unit. The heart of the PAR...

Specifications Table 1-1 Technical and Environmental Specifications Capacities System 206 Module Extension Jack ● ● ● ● ● 8 outside lines via line jacks on ● 2 outside lines ● four 206 modules ● 6 extensions 24 extensions via extension jackson four 206 modules 1 loudspeaker paging system via ● PAGE ...

General Guidelines Instructions for installing the control unit, telephones, and other equipment are on the following pages (figures 2-1 to 2-3). Before you begin, please note the following guidelines: If you combine a standard phoneand PARTNER phone on oneextension, you may want to turnoff the ring...

Installing the Control Unit CAUTION: To prevent electrostatic discharge, overheat- ing, or other damage, environmental and electrical condi- tions must meet the specifications on p. 1-4. MOUNT THE BACKPLANE ON A WALL Hold the backplane in place on the wall. Using the four screw keyholes in the backp...

Installing Telephones and Other Equipment CAUTION: PARTNER phones must be connected with a 2-pair telephone wire. Other equipment must be connected with a 1-pair mounting cord (AT&T D2R mounting cords recommended). DESK MOUNTING A PARTNER PHONE Plug one end of the handset cord into the jack on t...

WALL MOUNTING A PARTNER TELEPHONE WARNING: Do not attempt to unscrew the base from the phone. To do so will expose you to a risk of electrical shock. Reverse the plastic hook that sits in the earpiece part of thehandset cradle. To attach the stand to the base of the phone, gently place the phone ups...

Removing/Replacing Modules Removing a Module To remove a processor or 206 module: 1. Disconnect the AC power cord from the wall outlet. 2. Remove the control unit cover by sliding it directly off the backplane. 3. Grasp the front top of the module with one hand while holding down the locking tab at ...

Alphabetic List of Procedures Abbreviated Ringing Allowed List Assignment Allowed Phone Number Lists Automatic Privacy Calling Group ExtensionsCopy Settings D i a l M o d e Disallowed List AssignmentDisallowed Phone Number Lists Display Language Doorphone 1 ExtensionDoorphone 2 Extension Doorphone A...

Overview This chapter provides instructions for programming your system. Your PARTNER Plus system was programmed at the factory so that it works when installed. However, the needs of your business may require that you change some or all of the factory settings. System programming allows you to chang...

General Instructions Remember to place the program- ming overlay on the dial pad of extension 10 before starting. When you go to another pro- cedure, start with step 2 of the instructions for the new pro- cedure. You can also exit program mode by lifting and replacing the handset, or by replacing it...

P r o g r a m m i n g P r o c e d u r e s System Date Code: #101 If your system has been previ- Description: The month, day, and year that appears on PARTNER display ously programmed, the displays phones may differ. Valid Entries: Any date Programming Steps: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System...

System Time Code: #103 Description: The time, in 24-hour military-style notation Valid Entries: Any time Even though you enter the time in Programming Notes: Enter the time in 24-hour notation, commonly known as 24-hour notation, it appears on display phones as a.m. and p.m. military time. In this s...

Recall Timer Code: #107 Duration Description: Changes the length of the timed signal (a switchhook flash) exe- cuted by the Recall feature (p. 4-8) and by the Recall function of speed dialing(p. 3-36). Recall sends this timed signal over the phone line to the local tele-phone company or PBX/Centrex ...

Rotary Dialing Code: #108 Time out Description: If you have any rotary lines and are having trouble calling out on standard touch-tone phones, use this procedure to change the length of theRotary Dialing Timeout. For example, if users dial slowly and calls are not com-pleted or are connected to wron...

Dial Mode Code: #201 Description: Identifies each outside line as either touch-tone or rotary. Valid Entries: ✓ 1 = Touch-tone line 2 = Rotary line Considerations: If you are using touch-tone phones on rotary lines, you may need to adjust the Rotary Dialing Timeout (#108). Programming Steps: 1. Pres...

Line Type Code: #202 Description: Identifies each outside line as being connected to the local tele- phone company or to a PBX or a Centrex system. See appendix A for moreinformation on programming for PBX or Centrex. Valid Entries: ✓ 1 = CO (local telephone company line) 2 = PBX or Centrex line Con...

Hold Disconnect Code: #203 Time Description: When a caller on hold hangs up, the local telephone company may send a special signal to the PARTNER Plus system to free the line. Thereare two possible signals: a long signal (450 milliseconds) used by most tele-phone companies, or a short signal (50 mil...

Line Assignment Hotline and doorphone exten-sions should not have outsidelines assigned to them, toprevent calls from being made or received on them. Assigning lines to particular line buttons is useful for groupingsimilar lines (such as inbound and outbound WATS lines) on adjacent line buttons (suc...

Line Use Code: #302 Restriction Description: Use this procedure to restrict extensions from receiving and/or making outside calls on specific lines. Since you program line use restrictions for each line at each extension, you can restrict some lines on an extensionwhile not restricting others. Restr...

Display Language Code: #303 Description: Sets the language on the display of a PARTNER display phone. The language is set for each extension, so phones on the same PARTNER sys-tem can display different languages. Valid Entries: ✓ 1 = English 2 = Spanish3 = French If you change the language forextens...

Automatic Privacy Code: # 3 0 4 Description: Automatically prevents users with the same lines from joining telephone conversations on a specific extension. This feature is typically used for extensions connected to fax Valid Entries: 1 = Assigned to extension machines and modems, which ✓ 2 = Not ass...

Abbreviated Code: #305 Ringing Description: Use this procedure to turn Abbreviated Ringing on or off. When a user is on a call and Abbreviated Ringing is on (the factory setting), an incoming call rings only once. The light next to the line button flashes until Receptionists, and others who the call...

Copy Settings Code: #399 Description: Copies the following settings from any extension to any other extension: #301 Line Assignment #408 Allowed List Assignment #302 Line Use Restriction #501 Pickup Group Extensions #303 Display Language #502 Calling Group Extensions #304 Automatic Privacy #504 Nigh...

Outgoing Call Code: #401 Restrictions Description: Restricts the types of calls an extension can make. An extension can be restricted to inside calling only, or to local and inside calling. Outgoing While procedures that restrict Call Restrictions apply to all lines assigned to the extension. The Sy...

Toll Call Prefix Code: #402 Description: Phone companies recognize long distance calls in either of two ways: a telephone number preceded by 0 or 1 plus an area code or a tele- phone number preceded only by an area code. Use this procedure to tell thePARTNER Plus system which method your phone compa...

Disallowed Code: #404 Phone Number Description: Specifies telephone numbers that users cannot dial. For example, Lists you may want to prevent calls to a specific telephone number or to categories ofnumbers such as calls to 976 numbers. Use this procedure to create up to four See appendix B for a su...

The entries for toll calls differ, depending on the Toll Call Prefix(#402). Make sure the Toll CallPrefix is set correctly for your dialing area. If it is not, entries on the Disallowed and AllowedPhone Number Lists may not be handled correctly. Programming Notes: To program telephone numbers, dial ...

Disallowed List Code: #405 Assignment Description: After creating Disallowed Phone Number Lists (#404), use this procedure to assign them to specific extensions. For example, you can assign list 1 to extensions 27 and 28, and list 2 to extension 28 only. Valid Entries: 1 = Assigned to extension ✓ 2 ...

Emergency Code: #406 Phone Number Description: Specifies emergency telephone numbers, such as “911,” that can List be dialed from any extension regardless of other dialing restrictions, except Line Use Restriction (#302). See appendix B for a summary of dialing restrictions. Valid Entries: 10 teleph...

A l l o w e d Code: #407 Phone Number Description: Specifies telephone numbers that users can dial regardless of Lists other dialing restrictions. For example, even though you restricted all “976” dial-ing through Disallowed Phone Number Lists (#404), you can permit calls to the976 weather number by...

Pickup Group Code: #501 Extensions Description: Identifies the extensions in the Pickup Group-the group of extensions whose outside calls can be answered by any extension on the sys-tem. When an outside call rings at an extension in the Pickup Group, any otherextension on the system can answer the r...

Calling Group Code: # 5 0 2 Extensions Description: Identifies the extensions in the Calling Group-the group of exten- sions that can be called at the same time. Any user on the system can ring allthe phones in the Calling Group by dialing [ Intercom ]. Users can also voicesignal the phones in the C...

Night Service Button Code: # 5 0 3 Description: To use the Night Service feature, you must program it onto the PARTNER display phone at extension 10. This procedure automatically assigns Night Service to the second programmable feature button with lights: Night Service is useful if you wantall phone...

Night Service Group Code: #504 Description: Identifies the extensions in the Night Service Group. When Night Service is on and a call comes in, all extensions in the Night Service Group ringimmediately. In addition, restricted Night Service (when the system has a pass- word) limits the Night Service...

Fax Machine Code: #601 Extensions Description: If you have a fax machine connected to the system and want to monitor its status with a Fax Management button (see the System Manager’s Guide, chapter 7), use this procedure to identify the fax extension. Valid Entries: 1 = Extension assigned ✓ 2 = Exte...

Music On Hold Code: #602 Description: Activates or deactivates the Music-on-Hold jack on the processor module. To provide music or taped messages to callers on hold, the Music-on- Hold jack must be active and an audio source attached to the jack. Valid Entries: ✓ 1 = Active 2 = Not active Considerat...

Hotline Code: #603 Description: Identifies the “hotline” extension and the extension it automatically rings (the “alert” extension). When someone lifts the handset of the hotline tele-phone, the alert extension rings. You can set up several hotline and alert exten- sion pairs. The alert extension ca...

Doorphone 1 Extension Code: #604 Description: You can connect up to two doorphones to the PARTNER Plus A doorphone consists of a system. Each doorphone can ring up to five other “alert” extensions. Use this speaker and a button. It is usu-ally placed near an entrance for procedure to identify the ex...

D o o r p h o n e Code: #606 A l e r t Description: Identifies the extension or extensions that ring when someone Extensions presses the button on a doorphone. Each doorphone can have up to five alert extensions. The doorphones can have five individual alert extensions or they can share alert extens...

System Reset— Code: #728 Programming Saved Description: Resets the system while retaining the currently programmed settings. Reset the system only when it fails to function correctly after a power failure or down period. Considerations: ■ The system reset begins immediately and takes only a few seco...

Programming Steps: 1. Press [ Feature ] [ 0 ] [ 0 ] . The display reads: PROGRAM EXT 10 2. Enter the 2-digit code you want to assign the phone number by pressing [ Feature ] and 2 digits between 20 and 79. For example, to assign code 20, press [ Feature ] [ 2 ] [ 0 ] . If a number is already assigne...

Alphabetic List of Procedures Auto Dial NumbersAutomatic Line Selection C a l l P i c k u pCalling Group Conference Drop Do Not DisturbExclusive Hold Last Number RedialLine Ringing Options Loudspeaker Paging Message Light OffMessage Light On Personal Speed Dial Numbers Pickup GroupP r i v a c yR e c...

Overview Most of the dialing features canbe used without programming them on buttons. A PARTNER 6-button phone with 4 lines assigned to it has no programmable buttons. PARTNER telephones are ready to use when installed. However, just as the system can be programmed to meet your business’s needs, the...

PARTNER Display and PARTNER 12-Button Phones PARTNER 6-Button Phone Figure 4-1 Buttons and Labeling Sheets for PARTNER Phones 4-2 Centralized Telephone Programming

P r o g r a m m i n g P r o c e d u r e s Automatic Line Selection For example, lines 1 and 2 are assigned to an extension. If line 1 is free, the system connects the user to that line. If line 1 is busy but line 2 is free, the sys- tem connects the user to line 2. If both lines are busy the systemc...

Line Ringing Description: Each outside line assigned to an extension can ring immediately, Options be delayed 20 seconds before ringing, or not ring at all. “Delayed ring” is useful for backup coverage on shared lines, such as for secretaries who cover each otther's lines. “No ring” is useful for ph...

Auto Dial Numbers Description: Use this procedure to program outside telephone numbers or other extension numbers onto buttons for one-touch dialing. Auto Dial numbers do not override the dialing restrictions for the extension. Programming an Auto Dial exten- sion provides one-touch transferof calls...

Do Not Disturb Feature Code: 01 Description: Prevents a telephone from ringing. When Do Not Disturb is on, outside callers hear ringing while inside callers hear a busy signal. By program- ming this feature on a button, the user can turn Do Not Disturb on and off withone touch. You cannot use this f...

Recall Feature Code: 03 Description: Sends a timed switchhook flash over the telephone line. The user may need to send a recall signal to use certain Centrex or PBX features, suchas Call Waiting. By programming this feature on a button, the user can send arecall signal with one touch. If users have ...

Privacy You cannot use this feature unless you program it on a button with lights. Touch-Tone Enable Use Touch-Tone Enable only after a call is connected. Feature Code: 07 Description: Prevents other users with the same line from joining telephone conversations. By programming this feature on a butt...

Call Pickup Description: Enables the user to answer any call ringing on a specific exten- sion. By programming this feature on a button, the user can pick up a call on This feature is useful for that extension with one touch. oifficemates who agree to answereach other’s calls. Programming Steps 1. 2...

Programming for Operation Behind PBX or Centrex If you are connecting your PARTNER Plus system to a PBX (Private Branch Exchange) or Centrex system, instead of directly to local telephone companylines, there are two ways to program the system. Your choice depends on whatkinds of calls your users ten...

Considerations: ■ PBX or Centrex extension numbers cannot be used as System Speed Dial numbers, Personal Speed Dial numbers, or Auto Dial numbers. ■ Last Number Redial and Save Number Redial will not work properly when the “last” or “saved” number was a PBX or Centrex extension number. How- ever, a ...

Dialing Restrictions Summary The PARTNER Plus system includes several ways to restrict dialing from individual extensions. This appendix discusses the dialing restrictions and ways to override the restrictions. The system programming procedures necessary to set the restrictions are also included. Wh...

Outside Dialing Allowed When an extension is allowed access to an outside line, several dialing restric-tions can apply. First, regardless of other restrictions, some types of calls arealways allowed. Second, you can restrict dialing after normal business hoursthrough Night Service. Finally, you can...

■ #401—Outgoing Call Restrictions. Using this procedure, you set one of three dialing restrictions for each extension: ■ “No restriction” allows long distance, local, and inside calling. ■ “Local only” allows local and inside calling only (make sure the Toll CallPrefix is set properly, #402). ■ “Ins...

FCC Information Federal Communications Commission (FCC) Warning Statement This equipment has been tested and found to comply with the limits for a ClassA digital device, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when the...

You must also notify your local telephone company if and when this equip-ment is permanently disconnected from the line(s). Repair Instructions: If you experience trouble because your equipment is malfunctioning, the FCC requires that the equipment not be used and that it be disconnected from the ne...

Index D 206 module, 1-1, 1-2, 1-3267F2 bridging adapter, 1-2, 1-3, 2-5 A Abbreviated Ringing (#305), 3-16Adjustable stand, 2-4Allowed List Assignment (#408), 3-24, B-2Allowed Phone Number Lists (#407), 3-24, B-2Audio source, installing, 2-2, 2-3Auto Dial Numbers, 4-6Auto intercom, see Auto Dial numb...

Telephones installation, 2-4 to 2-5 programming centrally, 4-1 to 4-13 Time, System (#103), 3-5 Toll Call Prefix (#402), 3-19 Touch-Tone Enable programming feature on a button, 4-10programming function in phone number, 3-36 Touch-tone lines, 3-9Transfer Return Rings (#105), 3-6 W Wall mounting a PAR...

P r o g r a m m i n gQ u i c k R e f e r e n c e using a PARTNER display phone SYSTEM SPEED DIAL NUMBERS (p. 3-34) Centralized TelephoneProgramming and SystemSpeed Dial Numbers PRESS [ Feature ] to enter system program modePRESS [ Feature ] followed by a 2-digit code (20 to 79) DIAL the telephone nu...

SYSTEM PROGRAMMING TO ENTER PROGRAM MODE TO GO TO A PARTICULAR PROCEDURE TO RETURN DATA TO FACTORY SETTlNG: Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] DIAL ITS 3-DIGIT CODE Press [ Remove ] TO CYCLE THROUGH THE PROCEDURES Example: [ # ] [ 1 ] [ 0 ] [ 1 ] TO LEAVE SYSTEM PROG...

SYSTEM RESET- PROGRAMMINGSAVED (p. 3-34) DIAL #728 CAUTION: Disconnects active calls. RESTRICTIONS GROUPS OPTIONAL EQUIPMENT FAX MACHINE EXTENSIONS* (pp. 1-2 and 3-29) DIAL #601 OUTGOING CALL RESTRlCTI0NS (p. 3-18) DIAL #401 PICKUP GROUP EXTENSIONS(p. 325) DIAL #501 DIAL an extension number DIAL an ...