AT&T 999-507-144 - Manual

What's in This Manual You'll find the information in this MERLIN ® Plus Communications System manual convenient y divided into eight sections, as described below. You'll also find ten copies of the MERLIN Plus System User's Card in the back of this binder. In addition to the manual, this package als...

USER'S CARD This card is a handy reference for anyone who uses a MERLIN Plus system voice terminal (telephone) on the job. Give one to everyone in your business who uses a voice terminal. MERLIN PLUS SYSTEM This guide offers self-paced instructions on using the MERLIN Plus system TRAINING MANUAL fea...

How to Use This Manual ADMINISTERING A NEW SYSTEM? MAKING CHANGES TOA RUNNING SYSTEM? MANAGING INCOMING CALL TRAFFIC AS SYSTEM ATTENDANT? USING A VOICETERMINAL FOR THEFIRST TIME? HAVING TROUBLE WITH THE SYSTEM? How you should use this manual at any particular time depends on what you want to do, as ...

The MERLIN Plus Communications System THE CONTROL UNIT THE VOICE TERMINALS 5-Button The basic MERLIN Plus system supports up to four outside telephone lines and eight voice terminals (MERLIN system telephones). To accommodate your growing communications needs, the system expands easily andeconomical...

Introduction You can begin making and receiving calls as soon as your MERLIN ® Plus Communications System is installed. But to take full advantage of thesystem's power, you should customize it to fit your business needs.Customizing the system is called administering the system throughout thism a n u...

System Configuration Form DIAL SIGNALS LONG DISTANCED I A L I N G VOICE TERMINALS Use the System Configuration Form to record information about the following: ● Dial Signals ● Long Distance Dialing ● Voice Terminals ● Outside Telephone Lines The following information should help you make the appropr...

Intercom 10 Intercom 19 Intercoms 11 through 29 PAGING GROUPS By design, the intercom 10 position is the primary call-handling position inthe system, and it is also the system administration point. You must, therefore, assign intercom number 10 to the voice terminal at the system attendant's locatio...

Line Assignments Form OUTSIDE TELEPHONE The information in the lower area of the Line Assignments Form, under the L I N E S heading "Outside Telephone Lines," is almost identical to the informationunder the same heading on the System Configuration Form you've alreadycompleted. The only diffe...

FIGURE 2-1 Original Line Assignments MERLIN Plus system line administration offers you these options: ● Customize the line assignments on some or all of your voice terminals. ● Keep the original line assignments on some or all of your voiceterminals. The following paragraphs offer guidelines for cho...

Customized Line As you decide whether to customize the line assignments to one or more voice Assignments terminals, review your business calling patterns and each person's telephoning responsibilities. You may find that customizing line assignments can help you control costs and increase the efficie...

Figure 2-2 shows how you might customize the line assignments to the buyer's,the manager's, and the clerk's voice terminals to best meet their individualneeds and responsibilities. FIGURE 2-2 Customized Line Assignments Line A = Primary listed telephone number Line B = Second listed telephone number...

Original Line Assignments AUTOMATIC LINESELECTION SEQUENCE Review the responsibilities of the people in your business and the specialcharacteristics of your outside lines. Then decide which, if any, should have customized line assignments. (Your System Configuration Form shows thetelephone number an...

Immediate Ring Delayed Ring No Ring In the "Intercom No. " column . . . Find the intercom numbers for the voice terminals you want to program with special line selection sequences. Write the line selection sequences in the appropriate spaces in the "Automatic Line Selection Sequence"...

Call Restrictions and Allowed Lists Directory OUTWARD RESTRICTED TOLL RESTRICTION You can use call restrictions to prevent some or all voice terminals frommaking outside calls (both local and long distance) or from making longdistance calls. Then you can use allowed lists of numbers and/or special s...

System Speed Dial Directory You can assign system speed dial codes to frequently called telephone numbers.Then people in your business can call any of these telephone numbers bydialing its 3-character code. You can also assign these codes to accountnumbers that you want to print out on call reports ...

CALL REPORT With the Call Report feature, your system prints out a report on every call that meets the criteria you set during system administration. Figure 2-3 shows C 08/21/86 11:01 C 08/21/86 11:05 C 08/21/86 13:15 C 08/21/86 14:05 C 08/22/86 09:43 C 08/22/86 10:12 C 08/22/86 11:15 C 08/22/86 14:...

In the "Account Number" column . . . Write the account numbers next to 3-character dial codes that do not already have telephone numbers next to them. In the "Name" column . . . Write the name of the person or organization to identify each accountnumber. You should now have a complet...

System Configuration Form Dial Signals Long Distance Dialing ❑ Touch-Tone ❑ Toll Prefix ❑ Rotary (pulse) ❑ Area Code Only Voice Terminals Intercom Number Name Location 10 (Attendant) 11 12 13 14 15 16 17 18 19 (Call Report) 20 21 22 23 24 25 26 27 28 29 Outside Telephone Lines Paging Groups Group 1 ...

Line Assignments Form AutomaticLineSelectionSequence N a m e I c o mNo. L i n eA L i n eB L i n eC L i n eD L i n eE L i n eF L i n eG L i n eH 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 Outside Telephone Lines Lines Telephone Number Line Type A B C D E F G H Line Assignments Form 2...

Call Restrictions and Allowed Lists Directory Call Restrictions IntercomNumber Unrestricted T o l lRestricted O u t w a r dRestricted Allowed Lists Assigned 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 Allowed Lists List 01 List 02 I t e m N u m b e r I t e m N u m b e r 01 02 03 04 0...

Introduction ● ● I N I T I A L ADMINISTRATION You can begin using your MERLIN ® Plus Communications System right now. Just make sure the system is set to generate the right dial signals for youroutside telephone lines and to recognize the long distance dialing procedure for your area. To make these ...

Administration Preview PLANNING FORMS The information about your system recorded on the planning forms listed KEY SYSTEM COMPONENTS Control Unit below is important to both initial and ongoing system administration. ● System Configuration Form ● Line Assignments Form ● Call Restrictions and Allowed L...

ADMINISTRATIONMODE As you just learned, you administer the system from theadministrator/attendant position with the console in administration mode.The information under the next three headings tells you how to: ● Make button labels for the administrator/attendant console ● Enter administration mode,...

Entering Administration Mode To enter administration mode: 1 2 Slide the T/P switch on the left side of the console to P (down). The green lights next to the line buttons begin flashing. The console rings every five seconds to remind you that it's in programming mode. Touch Administer, or dial #01. ...

Basic Administration DIAL SIGNALS Reversing the Procedure LONG DISTANCED I A L I N G Reversing the Procedure SYSTEMWIDE LINEASSIGNMENTS Basic administration should take no more than a few minutes. All the information you need should be on your System Configuration Form. Locate the column headed "...

Customized Line Assignments As you filled out the Line Assignments Form, you learned that customizingline assignments to voice terminals can help control costs and increase theefficiency of your communications system. All the information you need tocustomize line assignments should be on the Line As...

CUSTOMIZE LINEASSIGNMENTS The check marks to the right of the intercom numbers on the LineAssignments Form should show how you plan to customize the line assignments to voice terminals. Customizing a voice terminal's line assignments is simply a matter of removingand adding lines. But keep the follo...

Systemwide Options ASSIGN CALLRESTRICTIONS TOVOICE TERMINALS 4 5 ADMINISTER ALLOWEDLISTS This concluding phase of initial system administration includes instructions for . administering the following systemwide options: ● ● ● ● ● Call Restrictions Allowed Lists Call Reports (often referred to as SMD...

NOTE: You cannot administer this feature with a 10-button voice terminal. You must have a 34-button administrator/attendant consoleto assign allowed lists to voice terminals. In order to assign an allowed list to a restricted voice terminal, you first have to set up the allowed list in the system's ...

Assign or RemoveAllowed Lists Use this procedure to assign an allowed list to a voice terminal or to removean allowed list from a voice terminal. Your Call Restrictions and Allowed Lists Directory should show which lists to assign to each voice terminal. To 1 2 3 4 5 6 assign or remove an allowed li...

Control Unit Jack Minimum Length ofReported Calls 7 8 9 10 11 Dial *81. Dial two digits for the hour (00 through 23). Dial two digits for the minute (00 through 59). Touch Administer. The console beeps twice. Go on to assign Call Report to a control unit jack, or leave administration m o d e . The s...

Type of Calls Reported You can set the system to report either outgoing calls only, or both outgoingand incoming talk. To set the type of calls reported, do as follows: 1 2 3 4 5 If you haven't already done so, enter administration mode. Dial *84. Dial the the one-digit code for the calls reported o...

The telephone number can have up to 16 characters, including these special characters: – For a p ( p a u s e ) , t o u c h H o l d . – For an s ( s t o p ) , t o u c h D r o p . – For an r ( s w i t c h h o o k f l a s h ) , t o u c h R e c a l l and then touch H o l d . NOTE: This special character...

Assign Codes toAccount Numbers An account number on a call report allows you to identify the person ororganization to whom the call should be charged. As you learned when youplanned your system, you can store account numbers in the system undersystem speed dial codes. Your System Speed Dial Director...

Overview THE ATTENDANT CONSOLE As your company's system attendant, you will probably answer most calls that come into the business and transfer many of those calls to other people in the office. This section includes descriptions, instructions, and suggestions thatwill help you transfer calls and us...

FIGURE 4-1 The 34-button deluxe voice terminal Line Buttons Auto Intercom Buttons T T/P Switch P Hi VolumeControl Lo Dial Pad 4-2 Section 4: Using The Attendant Console

FIGURE 4-2 The 10-button HFAI voice terminal Line Buttons T T/P Switch P VolumeControl Hi Lo Dial Pad Overview 4-3

● ● ● ● ● ● ● Handling Calls As the system attendant, you will be answering most of the incoming calls. To handle the calls efficiently, you may find it helpful to know about the following features: Transferring calls Using the Auto Intercom buttons for people in your system Making announcement thro...

● Screening Calls When you screen a call, you first discuss the call with the person towhom it is to be transferred. There are many reasons for consultingabout the call. For example, a person may want to obtain a file before taking the call, may be busy and not want to answer the call at the moment,...

Overview This section of the MERLIN ® Plus System Manual provides the information you need to program, administer, and use the many MERLIN Plus systemfeatures. It also tells you how to use the accessory equipment that you can addto your system. There are two main groups of information in this sectio...

MERLIN Plus System Features Your MERLIN Plus system offers features that provide effective telephoneservice both on a business-wide and personal basis. In order to meet companypriorities and needs, the system administrator can assign lines and add featuresthat will benefit the whole system. The voic...

Abbreviated Ringing When another line rings while you are busy on a call, your voice terminal rings only once. In this way you are aware that you have another call, but it does not interrupt the call in progress. After the ringing cycle stops, the green light continues to flash to remind youof the o...

PROGRAMMING 1 2 3 4 5 HOW TO USE T O program a general Account Number Enter button (program this feature on a button with lights): Label the button Account Number Enter. Slide the T/P switch to P. The voice terminal rings every 5 seconds to remind you that you are programming and that you cannot pla...

If you enter the account code incorrectly, keep the call in progress and repeatthe above procedure. To use a button for a specific account number: 1 While you have a call in progress, touch the Account Number button for the particular account number to be recorded. Allowed Lists DESCRIPTION When the...

ADMINISTRATION If your responsibilities do not include system administration, skip thisi n f o r m a t i o n . Before you administer allowed lists for your system, refer to the Allowed ListDirectory that you have filled out. To set up an allowed list: 1 2 3 4 5 6 Enter administration mode by sliding...

To clear all the entries from an allowed list: 1 Enter administration mode by sliding the T/P switch to P and touchingAdminister. 2 Dial a * and a 2-digit code (01 through 08) that corresponds to the numberof the list you want to clear. 3 4 5 For example, to clear all entries from List 6, dial '06. ...

HOW TO USE To have a modem, answering machine, or facsimile machine answer calls automatically: 1 Touch Auto Answer-All. The green light next to the button goes on. This feature remains active until you: 1 Touch Auto Answer-All again. The green light next to the button goes off. Auto Answer-Intercom...

HOW TO USE To have your hands-free unit turn on automatically when you receive intercom calls with voice announcement: 1 Touch Auto Answer-Intercom. The green light next to the button goes on. To return to answering calls yourself: 1 Touch Auto Answer-Intercom again. The green light next to the butt...

ADMINISTRATION N o n e PROGRAMMING A button with lights is recommended but not required for the Auto Intercom feature. To program an Auto Intercom button for your voice terminal: 1 Label the button with a name and intercom number. 2 Slide the T/P switch to P. The voice terminal rings every 5 seconds...

CONSIDERATIONS If you plan to program other features when you program Automatic Line Selection, you must program Automatic Line Selection first. If you are already in the middle of a programming session, slide the T/P switch to thecenter position and then back to P before programming this feature. T...

CONSIDERATIONS ADMINISTRATION PROGRAMMING ● ● ● Basic Telephones — During an electrical power outage, your MERLINPlus system will not function. However, you can plug a basictelephone (not a MERLIN Plus system voice terminal) into the AUXjack, and use it to place and receive calls .on Line A or Line ...

Use the basic telephone, facsimile machine, or modem and computer connected to the auxiliary jack as you normally would. Plug in the auxiliary telephone whenever you want to bridge or monitor LineA or Line E. Bridging DESCRIPTION CONSIDERATIONS ADMINISTRATION P R O G R A M M I N G HOW TO USE If you ...

Button-Free Line Operation DESCRIPTION Button-Free Line Operation allows people with 5-button or 10-button voice terminals to access lines, even though the lines do not appear on the voice terminal buttons. Therefore, those voice terminals have additional free buttons for needed programmed features....

PROGRAMMING HOW TO USE 2 3 4 5 6 Dial the intercom number or touch the Auto Intercom button for the voice terminal you are administering. A green light goes on next to the Auto Intercom button. Green lights go on next to the buttonsof any lines already assigned to the voice terminal. Touch the line ...

Call Pickup DESCRIPTION If you want to pick up a call that is ringing at another voice terminal, use the Call Pickup feature. CONSIDERATIONS ADMINISTRATION P R O G R A M M I N G You can use this feature in three different ways: ● Option A — You can use a dial code and dial the intercom number of the...

Call Report DESCRIPTION CONSIDERATIONS NOTE: This feature is used with a MERLIN Plus system data collector and an AT&T 475 printer or its equivalent. The Call Report feature, often called Station Message Detail Recording (SMDR), enables a business to keep records of incoming and outgoing calls. ...

ADMINISTRATION If your responsibilities do not include system administration, skip thisinformation. Before you administer the Call Reports options for your system, refer to theSystem Conjuration Form that you have filled out. To administer the various Call Reports options for your system: The Date a...

Control Unit Jack Assignment for the Call Report Feature. To specify thevoice terminal jack to which the data collector and the printer will be connected (the system is factory-set for jack 19; if you are using a 10-button voice terminal for administration, you cannot change this assignment): 1 2 3 ...

Type of Documented Calls. To specify the type of calls that will be documented (the system is set to have no calls reported): 1 2 3 4 5 Enter administration mode by sliding the T/P switch to P and touchingAdminister. Dial *84. Dial a number code 0 through 2 to specify the kind of calls to be reporte...

ADMINISTRATION PROGRAMMING HOW TO USE If the administrator decides to store a System Speed Dial code with Restriction Override, all voice terminals in the system can use the code as a type of password that allows the person to access the outside number, regardless of tollor outward call restrictions...

Centralized Programming DESCRIPTION The Centralized Programming feature allows the system administrator theconvenience of programming-features onto individual voice terminals directlyfrom the administrator/attendant console. In this way there is no need to goto each voice terminal to do the programm...

Conference DESCRIPTION When you want people outside the MERLIN Plus system to join a call inprogress, you can use the Conference feature. You can set up a conferencecall that includes up to two outside people and yourself. In addition, up to two people in your MERLIN Plus system can bridge onto the ...

To remove yourself from a conference without ending the call: Touch H o l d . To rejoin the call: 1 Touch a line button associated with the call. To disconnect one outside line at a time from the call: 1 Touch Drop. 2 Touch the button of the line you want to disconnect. Copy DESCRIPTION CONSIDERATIO...

If your responsibilities do not include system administration, skip this i n f o r m a t i o n . To copy line and feature assignments from one voice terminal to another: 2 3 4 5 6 7 Enter administration mode by sliding the T/P switch to P and touchingAdminister. Dial the intercom number or touch the...

Do Not Disturb D E S C R I P T I O N CONSIDERATIONS ADMINISTRATION PROGRAMMING When you are busy and do not want to receive calls, you can touch the DoNot Disturb button, if you have programmed one onto your voice terminal.When you receive outside calls, the green light next to the line button flash...

Group Page DESCRIPTION The system administrator can set up Group Page groups so anyone in the system can use the Group Page feature to page up to 20 people at a time directly through the voice terminal speakers. CONSIDERATIONS You can have up to three paging groups. The Page-All group consists of al...

PROGRAMMING 3 Touch Auto Intercom buttons until they show the paging groupassignment you prefer. Green light on = voice terminal is assigned to the group Green light off = voice terminal is not assigned to the group 4 Touch Administer. The console beeps twice. 5 Follow the last three steps for each ...

HOW TO USE You can use a programmed button or a dial code to access this feature. To use a Group Page button to make an announcement through a group of voice terminal speakers: 1 Touch the Group Page button for the group you want to page. 2 When you hear a beep, lift your handset and make the announ...

HOW TO USE If you have a 10-button HFAI voice terminal and you want your intercom calls answered automatically: 1 Touch HFAI/Mic. If you have a 34-button BIS voice terminal and you want your intercom calls a n s w e r e d a u t o m a t i c a l l y : 1 Touch HFAI. H o l d DESCRIPTION When you need to...

Hold Retrieve DESCRIPTION If you have a 5-button voice terminal and do not have a line button for a call that you have received or that has been transferred to you, you can still put iton hold using the Hold button. To retrieve the call, you can use a dial codeor program a Retieve Call button. CONSI...

You can use a programmed button or a dial code for the Hold Retrieve feature. To use a Retrieve Call button to retrieve a held call: 1 Touch Retrieve Call. To use a dial code to retrieve a held call: 2 Dial #*. Intercom DESCRIPTION Each voice terminal connected to the MERLIN Plus system has a unique...

PROGRAMMING HOW TO USE To place an intercom call iwth a voice announcement. N o n e 1 2 3 4 Touch Intercom. Lift your handset. Dial the 2-digit intercom number for the voice terminal you want to call. When you hear a beep, speak into your handset. o r If you hear ringing, wait for the person to answ...

Last Number Redial DESCRIPTION CONSIDERATIONS ADMINISTRATION PROGRAMMING HOW TO USE With a Last Number Redial button, you can redial with one touch the numberyou dialed most recently. You do not need to do anything to save thisn u m b e r . If you want to save the programmable buttons on your voice ...

Lights DESCRIPTION The lights next to the line buttons on your MERLIN Plus system voiceterminal allow you to know immediately the status of any of your lines. Thereis also a light next to the Message button, and, on most voice terminals, there is a light next to the Speaker button. Lights Line Statu...

CONSIDERATIONS ADMINISTRATION PROGRAMMING HOW TO USE N o n e N o n e None None Line Request DESCRIPTION If all the lines that appear on your voice terminal are busy, you can still request the use of one of these lines. When the line becomes available, thesystem alerts you. CONSIDERATIONS ADMINISTRAT...

Line Select DESCRIPTION CONSIDERATIONS ADMINISTRATION PROGRAMMING HOW TO USE You may need to make an outside call at a time when you also need to leave your primary line open for incoming calls. If your voice terminal has morethan one outside line, you can select a line other than your primary line ...

Manual Signaling D E S C R I P T I O N C O N S I D E R A T I O N S ADMINISTRATION PROGRAMMING HOW TO USE You can use a Manual Signaling button to generate a beep at a coworker'svoice terminal. Most often, this feature is used by a boss who wants to buzz hisor her secretary. Assign a Manual Signaling...

To place an intercom call using a Manual Signaling button: 1 2 3 4 Touch Intercom. Touch Speaker. Touch the Manual Signaling button for the person you want to call. When you haer a beep, lift your handset. Message D E S C R I P T I O N C O N S I D E R A T I O N S A D M I N I S T R A T I O N PROGRAMM...

Monitor-on-Hold DESCRIPTION When someone puts your call on hold, you can turn on your voice terminal'sbuilt-in speaker, hang up, and continue working while you wait for the personto return to the call. CONSIDERATIONS ADMINISTRATION PROGRAMMING HOW TO USE N o n e N o n e N o n e To turn on your speak...

If the line is busy, or if you get no answer: 1 Touch Speaker to cancel the call. Outside Auto Dial DESCRIPTION You can use Outside Auto Dial to dial frequently used numbers and codes with one touch. These numbers and codes can include telephone numbers,and PBX, Centrex, or Custom Calling feature co...

HOW TO USE To dial an outside number with one touch: 1 2 Without lifting your handset, touch the Outside Auto Dial button for the number you want to dial. Your voice terminal speaker goes on, and you hear dialing. When you hear the other person answer, lift your handset. If the line is busy or if no...

PROGRAMMING HOW TO USE 4 5 NOTE: If another voice terminal in your system has that line, you must remove it from that voice terminal by dialing the intercom number for thatvoice terminal and touching the line button that corresponds with thatline so the green light next to it goes off. Touch Adminis...

Personalized Ringing DESCRIPTION CONSIDERATIONS ADMINISTRATION P R O G R A M M I N G To make it easy for the right person to pick up calls in a group office, peoplein this type of office may want to program their voice terminals with a ringingpattern that is easier for each person to identify. There...

ADMINISTRATION If your responsibilities do not include system administration, skip thisi n f o r m a t i o n . 1 Enter administration mode by sliding the T/P switch to P and touching Administer. 2 Dial *57. The green light goes on next to those lines that cannot be bridged or monitored. 3 If you wan...

ADMINISTRATION The system administrator can program features onto individual voice terminalsby using the Centralized Programming feature. (See "CentralizedProgramming.") Individual feature programming codes are provided in programminginstructions in the reference description for each program...

If you have PBX, Centrex, or Custom Calling features, you must touch Recallany time instructions call for a switchhook flash. By touching the Recallbutton, you automatically place a specially timed pause onto the line. If youpress the switchhook instead, you disconnect your call. ADMINISTRATION N o ...

HOW TO USE To have all your calls ring immediately at your voice terminal: 1 Touch Ring Option Override. If you have programmed this feature on a button with lights, the green light goes on. To return to your programmed line ringing: 1 Touch Ring Option Override again. The green light goes off. Ring...

Ringing Options DESCRIPTION You can designate incoming calls to ring immediately at your voice terminal,ring at a second voice terminal if they are not answered at the first one afterthree rings (delayed ring), or not ring at all. When your system is installed,the lines at each voice terminal ring i...

4 Repeat steps 2 and 3 for each line button you want to program. 5 When you are finished programming, slide the T/P switch to the centerposition. HOW TO USE Even if you program the lines on your voice terminal not to ring, you can tellif a call comes in for you because the green light next to the li...

Send Message DESCRIPTION The system attendant can turn on the Message light at the voice terminals of people in the MERLIN Plus system in order to alert them that they have amessage. (See "Message.") CONSIDERATIONS ADMINISTRATION PROGRAMMING HOW TO USE The Message light at voice terminals in...

Speaker D E S C R I P T I O N If the person'sintercom number is: Intercom 10 Intercom 11 Intercom 12 Intercom 13 Intercom 14 Intercom 15 Intercom 16 Intercom 17 Intercom 18 Intercom 19 Dial thisSendMessagebutton code: # 2 2 # 2 1 # 2 0 # 1 9 # 1 8 # 1 7 # 1 6 # 1 5 # 1 4 # 1 3 If theperson'sintercom...

To use Monitor-on-Hold: 1 When you have been put on hold, touch Speaker. 2 Hangup. 3 When you hear the other person return to the call, lift your handset andcontinue the call. To use Group Listening: 1 Without hanging up, touch Speaker, and continue your conversation. Special Characters in Dialing S...

Stop Switchhook Flash Touch-Tone Enable Program a stop into a dialing sequence to wait for a second dial tone. For example, you may need to program a stop between a local telephone numberand an alternate long distance authorization code. 1 Dial the local telephone number (seven digits). 2 Touch Drop...

5 Leave administration mode by sliding the T/P switch to the centerposition. Complete System Report. To print out a system administration report and areport for every voice terminal in your system: 1 Enter administration mode by sliding the T/P switch to P and touchingAdminister. 2 Dial *60. The pri...

3 Touch the Auto Intercom button(s) or dial the intercom number(s) of the voice terminal(s) for which you want a report. The printer prints the report as it receives data from the system. 4 Touch Administer. The console beeps twice. 5 Leave administration mode by sliding the T/P switch to the center...

CONSIDERATIONS When the administrator resets the system, all programming done for any voiceterminal in the MERLIN Plus system is erased. If the administrator hasadministered customized line assignments for any voice terminal, these are erased also, and the line configuration is returned to square op...

HOW TO USE In order to use the System Speed Dial feature, you can use a speed dial code or program a button. To place a call by dialing a System Speed Dial code: 1 Lift your handset. 2 Dial a System Speed Dial code (#60 through #99). To place a call using a button programmed for a specific System Sp...

Toll Prefix Setting DESCRIPTION CONSIDERATIONS ADMINISTRATION If your voice terminal does not respond when you slide the Test/Program switch to T, check Section 7, "Troubleshooting," for possible causes andr e c o m m e n d e d a c t i o n . In most telephone systems people must dial a toll ...

PROGRAMMING HOW TO USE Tones DESCRIPTION N o n e Ask your administrator whether you need to dial a toll prefix ( a 1 or a 0) before you dial an area code and a telephone number. Your MERLIN Plus system or your voice terminal provides the following tonesto inform you of the progress of a call you are...

CONSIDERATIONS ADMINISTRATION PROGRAMMING HOW TO USE The MERLIN Plus system also provides you with the following ringing soundsor voice announcements so that you know immediately what kind of all youare receiving. If you hear this type of ring or You are receiving this kind of announcement call One ...

Transfer DESCRIPTION You can use your voice terminal Transfer button to transfer outside calls to someone else in your MERLIN Plus system. There are three ways to transfer calls: CONSIDERATIONS ADMINISTRATION PROGRAMMING HOW TO USE ● ● ● Option A—Simple Transfer You can ask the person to whom you ar...

Transfer Return Interval D E S C R I P T I O N When someone in the MERLIN Plus system transfers a call and it is not answered, the call returns to the sender. When the system is first installed, it is set to return calls after three rings. The system administrator can change that setting so that cal...

CONSIDERATIONS If someone in the MERLIN Plus system has the Voice Announcement Disable feature programmed for his or her voice terminal, he or she cannot hear a Group Page announcement. If you use the Voice Announcement Disable feature on a 10-Button Hands- Free Answer on Intercom (HFAI) Voice Termi...

Accessory Equipment Once you have set up your MERLIN Plus system, you may decide to purchase additional hardware such as a headset that the system attendant can use foreasier call-handling or a basic telephone that is connected to the MERLINPlus system but which you can use off-premises. The informa...

FIGURE 5-1 A basic telephone connected to an OPTI CONSIDERATIONS You can also use accessories with your MERLIN Plus system that work similarly to basic telephones. These accessories include auto-dial modems, facsimile machines, credit phones, answering telephones, manual dial modems, auto dialers, a...

Once you have assigned lines to a basic telephone, be sure to provide theperson using the telephone with a list of the codes for the lines he or she hasaccess to. Basic telephones are able to receive ringing intercom calls, but not intercomcalls with voice announcement. Therefore, you must program t...

HOW TO USE 5 If you want to change the order in which the system selects available linesfor this telephone, assign an Automatic Line Selection sequence. a While in programming mode, dial **. b Touch the line buttons in the order you want them to be selected. c When you are finished programming the b...

Basic Telephone and Modem Interface DESCRIPTION CONSIDERATIONS The Basic Telephone and Modem Interface (BTMI) allows you to connect most types of telephone and data devices to your MERLIN Plus system, including auto-dial modems, facsimile machines, credit phones, and answering telephones. FIGURE 5-3...

ADMINISTRATION HOW TO USE If your responsibilities do not include system administration, skip thisi n f o r m a t i o n . If you do not want the basic telephone to ring on every line, you can specify which lines ring when a call comes in using Ringing Options and programming the lines for immediate ...

Data Collector and Printer DESCRIPTION The MERLIN Plus system Data Collector uses information from the Call Report and System Feature Report features and transmits the material from theMERLIN Plus system to a printer. You can connect the data collector to an available voice terminal jack on the cont...

ADMINISTRATION N o n e HOW TO USE N o n e General Purpose Adapter DESCRIPTION CONSIDERATIONS ADMINISTRATION HOW TO USE With the General Purpose Adapter (GPA) you can connect to your voice terminal Touch-Tone ( not rotary ) equipment such as manual dial modems, auto dialers, answering machines, and t...

Originating a Call Using an AutomaticAnswering Device ● Use the Basic Operation switch position if you only originate calls with your telephone or data device. You may also answer incoming callsusing your telephone or data device. However, incoming calls ringonly at your voice terminal, not at the t...

ADMINISTRATION N o n e HOW TO USE To place a call using your headset: 1 Touch On/Quiet on the headset adapter. The green light next to the button goes on. 2 Dial the outside number. To answer a call: 1 Touch On/Quiet on the headset adapter. To mute the microphone: 1 Hold down On/Quiet on the headset...

CONSIDERATIONS ● ● ● ADMINISTRATION FIGURE 5-8 The Paging Jack on the MERLIN Plus system Control Unit To control the loudness of the loudspeaker paging system, including the background music throughout the building, or to turn off the backgroundmusic, the system administrator can dial a code at the ...

CONSIDERATIONS ADMINISTRATION FIGURE 5-9 The Music-on-Hold Jack (MOH) on the MERLIN Plus system controlunit In order to control the loudness of the Music-on-Hold and the background music for the building, the system administrator can dial a code at theadministrator/attendant voice terminal for the p...

3 4 1 2 3 4 Touch Administer. The console beeps twice. HOW TO USE Leave administration mode by sliding the T/P switch to the centerposition. If you want to set the volume on the background music for the building or turn the music off, dial one of the following codes: Enter administration mode by sli...

CONSIDERATIONS ADMINISTRATION HOW TO USE FlGURE 5-10 The Off-Premises Telephone Interface For more information about basic telephones, see "Basic Telephones." If your responsibilities do not include system administration, skip thisi n f o r m a t i o n . If you do not want the off-premises t...

Supplemental Alert Adapter DESCRIPTION You can connect Extra Alert Devices, such as a horn, bell, strobe, or chime, to your system so that people working in noisy or remote areas of a buildingcan be alerted when a call rings. When you activate the Supplemental Alert Adapter (SAA) and a voice termina...

ADMINISTRATION N o n e HOW TO USE To set up your SAA: 1 Unplug the appropriate voice terminal from its modular wall jack, and plugit into the jack labeled V.T. on your SAA. 2 Plug one end of the modular cord into the jack labeled C.U. on the SAAand the other end into the voice terminal's modular wal...

Quick Reference Guide to System Administration The following table is a quick guide to administration procedures for theMERLIN ® Plus Communications System. If you need more information on a procedure than the table gives you, look up the procedure in Section 5,"Reference." Before you perfor...

Quick Reference Guide to Administration Codes Administration Code *01 through *08 * 1 2 * 1 3 * 1 4 * 1 5 * 1 6 * 1 7 * 1 8 * 1 9 *20 through *29 * 3 1 * 3 2 * 3 4 * 3 6 * 3 7 * 3 8 * 3 9 * 4 * 5 7 * 6 0 * 6 1 * 6 2 * 6 3 Other Numbers 00 01 through 10 plus telephone number digits 0 through 8 (lines...

Quick Reference Guide to Voice Terminal Features The table below acquaints you with the preassigned features that come withthe MERLIN Plus system voice terminal and the features that you canprogram onto your voice terminal. Some features can also be accessed byusing a dial code; those features are i...

Quick Reference Guide to Programming Codes Programming Codes *6 *71 *72 *73 *74 *75 *76 *78 *82 *85 *88 *90 *91 *95 *95* Other Numbers an intercom number an intercom number an account number a telephone number an intercom number 6 70 = All voice terminals71 = Group 172 = Group 2 A 3-character System...

Troubleshooting Procedures As with any piece of equipment, there are times when some of yourMERLIN ® Plus Communication System parts may not be working properly. Rather than call someone immediately, you can often determine the cause ofthe problem yourself. Simply follow the step-by-step procedures ...

SYMPTOM: You can't place outside calls (continued). Possible Cause 3: Call Restriction feature activated on malfunctioning voiceterminal. Do This If Then Refer to Section 5, The feature is activated on Deactivate the feature "Reference," t O learn how the malfunctioning voice following the i...

SYMPTOM: Trouble with voice terminal lights, speaker, and ringing. Possible Cause 1: Control Unit. Do This Slide the T/P switch on the side of the voice terminal tothe T position and hold it there. If All the red and green lightsflash alternately and a tone sounds continually Some red and green ligh...

SYMPTOM: Trouble with voice terminal lights, speaker, and ringing (continued). Possible Cause 3: Cable connections. Do This If Then Step 1. The trouble still occurs on The problem is caused by Go to the control unit and the previously working voice your control unit. Call your locate the intercom ja...

SYMPTOM: All voice terminal fights are out; none has a dial tone (continued). Possible Cause 3: Faulty power outlet. Do This If Then Test the outlet by plugging The appliance doesn't work The outlet is faulty. in an appliance such as a lamp or a radio. The appliance works Go to Possible Cause 4. Pos...

SYMPTOM: Programmed voice terminal feature doesn't work. Possible Cause 1: Feature is programmed or being used incorrectly. Do This Review the programminginstructions in Section 5,"Reference," to make surethe feature is programmedcorrectly, and the userinstructions for the featurein the MERL...

General Test If you are experiencing a problem other than those described in the previous tests, try the following procedure before calling your equipment supplier. SYMPTOM: System not working; trouble not described in aboveprocedures. Possible Cause 1: The control unit may need to be reset. Do This...

MERLIN Plus System Installation INTRODUCTION This section contains technical reference material for a MERLIN ® Plus Communications System installer. For more detailed information on wiring, installing, adding accessories to, and upgrading your MERLIN Plus system, order the MERLIN ® Plus System Insta...

FIGURE 8-2 Typical MERLIN Plus System Grounding Plan The control unit, the CO line protector, and the ac power service panelshould be as close to each other as possible in order to provide a protected and grounded system. If equipment is spread throughout a building, the National Electric Code requi...

Mounting the Control The control unit is designed to be wall mounted 6 inches above the jack field Unit that is centered beneath it in two columns. The slots at the bottom of the control unit provide for simple, neat cord management. FIGURE 8-3 Mounting the Control Unit on the Wall MERLIN Plus Syste...

CONNECTING THECONTROL UNIT Voice Terminal Wiring Before connecting the control unit to the system, you must be sure of the f o l l o w i n g : ● ● ● ● The building wiring is completely installed. The jack field labels correspond with the distant end location. The distant end labels correspond with t...

CO Line Wiring 1 2 3 Label each line cord running from the network interface to the controlunit (A through H). Plug the unlabeled end of each line cord into the corresponding controlunit line jack. Plug the labeled end of each line cord into the appropriately labeled jack at the network interface. I...

TYPICAL MERLIN PLUS The figure below shows a typical wiring installation for a MERLIN Plus SYSTEM WIRING System. Local telephone lines connect with system wiring at a networkinterface. Voice terminal wiring connects to the control - unit through building wiring and a jack field. Table 8-6 lists the ...

Table 8-6. Material List for 8 Telephones and 3 Lines Voice Terminal Wiring Q t y Item 3351288 102A Connecting Block (1 shown) 65B Faceplate (1 shown) 103A Connecting Block (1 shown)1000 ft Cable Spool, DIW Z122C Apparatus BoxZ601A AdaptersD8W Cords, 2.5 ft Line Side Wiring Option 1: Using Multiline...

Index A Abbreviated Ringing, 5-4 using, 5-4 Accessory equipment, 5-85 – 5-101 Account Number Entry, 5-4 – 5-7, 6-10, 6-12 administering, 5-5 assign System Speed Dial codes to account numbers for, 6-8 with Call Report, 5-21with One Touch, 6-12with System Speed Dial, 5-72 maximum number of characters ...

Warranty AT&T warrants that this product will be free from defects in material and workmanship on the dare of your purchase, and that it will repair or replace,at its option, without charge for parts or labor, the product if it fails to work, provided that the defect is reported to AT&T with...