AT&T 585-310-231 - Manual

Contents viii Issue 2.0 December 1995 Connecting to First Available Serial Port on Multi-Port Serial Card 4-12 Connecting SMDR Ports More Than 50 feet/Different Power Outlet 4-13 Networking 4-18 Connecting Low-Speeed Digital Networking 4-18 Remote Maintenance 4-20 Remote Ac cess 4-22 Dedicated Line ...

Contents Issue 2.0 December 1995 ix ■ Entering the Business Schedules 6-4 ■ Entering the Holiday Schedules 6-6 ■ Entering the Routing Table 6-8 ■ Other Ad ministration 6-10 A System Security and Toll Fraud A-1 ■ Protecting Your System A-1 Switch Security A-2 Security Tips A-2 Voice Messaging System ...

Contents x Issue 2.0 December 1995 B Installing MERLIN LEGEND Software on the Intuity System B-1 ■ Requirements B-2 ■ Procedure 1: Sto p the Voice System B-2 ■ Procedure 2: Load the MERLIN LEGEND Software B-3 ■ Procedure 3: Turn on Transfer Feature B-6 C Switch Administration for INTUITY Lodging C-1...

Contents Issue 2.0 December 1995 xi ABB Abbreviations ABB-1 GL Glossary GL-1 IN Index IN-1

Issue 2.0 December 1995 xiii About This Document Purpose This book, Intuity Integration with MERLIN LEGEND Communications System, 585-310-231, contains information needed to inte grate an Intuity™ system with a MERLIN LEGEND ® Communications System. Intended Audience This book is intended for system...

xiv Issue 2.0 December 1995 ■ Chapter 2, ‘‘Planning the Integration’’ This chapter provides Intuity system and MERLIN LEGEND system planning worksheets and administration forms to help record information needed for the integration of the Intuity system and the MERLIN LEGEND Communications System. It...

Issue 2.0 December 1995 xv ■ Glossary The glossary provides a d efinition of terms and acronyms used in Intuity Voice Processing documentation. ■ Index The index provides an alphabetical listing of principal subjects covered in this book. Conventions Used The following conventions were used in this ...

xvi Issue 2.0 December 1995 ■ The sequence of menu options that you must select to display a specific screen is shown as follows: Begin at the INTUITY Ad ministration menu, and select the following sequence: In this example, you would first access the INTUITY Ad ministration menu. Then you would sel...

Issue 2.0 Decemb er 1995 xvii Related Resources In a ddition to this document, you may need to reference the following docu-ments: Document Document Number Issue INTUITY™ Release 3.0 System Description 585-310-232 1 or later INTUITY™ Documentation Guide 585-310-540 2 or later INTUITY™ New System Pla...

xviii Issue 2.0 Decemb er 1995 INTUITY™ Integration with System 75 and DEFINITY® Communications System Generic 1 and Generic 3 585-310-214 4 or later INTUITY™ Integration with System 85 and DEFINITY® Communications System Generic 2 585-310-215 2 or later INTUITY™ Integration with MERLIN LEGEND® Comm...

Issue 2.0 December 1995 xix How to Make Comments About This Book A reader comment c ard is behind the title page of this book. While we have tried to make this book fit your needs, we are interested in your suggestions for improving it and urge you to com plete and return a reader comment card . If ...

Issue 2.0 Decemb er 1995 1-1 1 MERLIN LEGEND Integration Concepts This chapter contains information that describes the Intuity system and explains how the Intuity system and the MERLIN LEGEND Communications System work together. Introduction The AT&T Intuity AUDIX ® Voice Mail System (Intuity AU...

1-2 Issue 2.0 December 1995 Developing the Intuity system with the processing platform layer as its base keeps reliability and maintainability as a focus throughout the product. The processing platform layer contains utilities and tools that the layers above it can use, such as alarm processing, bac...

Issue 2.0 De cemb er 1995 1-3 Switch Integration Concepts Switch inte gration refers to the sharing of information between a voice messaging system and a switch in ord er to provide a seamless interface to callers and subscribers. A fully integrated voice messaging system uses information taken dire...

Issue 2.0 De cemb er 1995 1-5 Coverage for calls is provid e d by assigning a call c overage group as the last point of each extension’s coverage path. The calling group for the Intuity voice ports is then programmed as the receiver for the call coverage group. Ad d itional information required for ...

Issue 2.0 De cemb er 1995 1-7 ■ Bulletin Board Service Bulletin Board service (also called Information service) is a call-in information facility. The c aller hears a p rerecorded, informational message and is then disconnected. The call is passed from the MERLIN LEGEND system to the Intuity system ...

1-8 Issue 2.0 December 1995 Because of these constraints, the channel assignment strategy for the Intuity system with the MERLIN LEGEND system may differ considerably from the strategy that would be used with other switches where these constraints are not present. In particular, the types and volume...

Issue 2.0 De cemb er 1995 1-9 Intuity Port Administration Intuity port a dministration consists of two steps: 1. Defining the extension associated with a physical port (c hannel) and the initial service associated with that port (DNIS_SVC or d edicated Intuity IVR a p plication) 2. Defining the serv...

1-10 Issue 2.0 December 1995 Automated Attendant Enhancements A numb er of automated attendant enhancements have been made to Release 2.0 of Intuity AUDIX to meet customer needs and to provide feature parity and migration paths for c ustomers using the AT&T A UDIX Voice Power system on the MERLI...

1-18 Issue 2.0 December 1995 Figure 1-3. Routing Table Processing AUDIX Note: The Business Schedule and Holiday Schedule columns of the routing table cannot both be blank. Return the automated attendant mailbox number specified in the Day Service Mailbox column of the routing table as the called num...

Issue 2.0 De cember 1995 1-19 Other Features of Particular Interestfor the MERLIN LEGEND System A numb er of features of Intuity AUDIX are of particular interest to customers who are mi grating from AT&T AUDIX Voice Power: ■ Intuity AUDIX allows multi ple main automated attendants ■ MERLIN LEGEN...

1-20 Issue 2.0 December 1995 Functionality Differencesfor the MERLIN LEGEND System Inte grating the Intuity system with the MERLIN LEGEND switch has the following differences from other supported switches: ■ Playing a different personal greeting for BUSY and NO ANSWER is not supported because the ME...

Issue 2.0 Decemb er 1995 2-1 2 Planning the Integration Before you integrate the MERLIN LEGEND system with the Intuity system, you must p lan the process. This chapter p rovides information a bout both the MERLIN LEGEND system and Intuity system p lanning worksheets and a dministration forms to help...

2-2 Issue 2.0 December 1995 ■ Voice Ports (Form 2a) ■ Intuity AUDIX Subscribers (Form 2a) ■ Loop-Start Reliable Disconnect (Form 2c) ■ Intuity System Trunks (Form 2c ) ■ Group Coverage (Form 7c for Release 3.0; Form 6d for Release 2.0) ■ Group Calling (Form 7d for Release 3.0; Form 6e for Release 2....

2-4 Issue 2.0 December 1995 To set up the group coverage, use the Group Coverage form (Form 7c for Release 3.0; Form 6d for Release 2.0) and follow these steps: 1. At the top of the form, write 30/AUDIX as the group num ber. The d e fault group number is 30, but this may b e changed if necessary. 2....

Issue 2.0 De cemb er 1995 2-5 6. For Release 3.0, in the “Provide coverage for Coverage Group Numbers” section at the top of p a ge 1, enter the coverage group number from Form 7c. For Release 2.0, under “Coverage Group Receiver,” check “Yes,” and enter the coverage group number from Form 6d. 7. Use...

2-6 Issue 2.0 December 1995 Night Service If you want to d eploy automated attendant service in primary mo de during the day and night, you do not have to com plete the Night Service - Group Assignment form (Form 9a for Release 3.0; Form 7a for Release 2.0). If you want to deploy automate d attendan...

Issue 2.0 De cemb er 1995 2-7 Worksheets A, B, C, and D are provided in this book. Worksheets Intuity AUDIX System Parameters Features: Transfer Considerations , Channel Information for Installation , and Services for Assign Services to Channel are in Intuity New System Planning for Release 3.0, Cha...

2-8 Issue 2.0 December 1995 Worksheet A: Number of Digits in Dial Plan Customer: Prepared by: Phone Num ber: Date: Intuity Location/Name Number of Digits in Dial Plan

Issue 2.0 De cemb er 1995 2-9 System Features The Intuity system features required for the MERLIN LEGEND system are recorded in Worksheet Intuity AUDIX System Parameters Features: Transfer Considerations in Intuity New System Planning for Release 3.0. The following parameters should be set: Transfer...

2-10 Issue 2.0 December 1995 Routing Table The Routing Table is created from “Worksheet B: Routing Table.” There are a maximum of 25 rows in the routing table. This worksheet has the following columns: ■ Incoming Called Number This column contains a called number or a range of called numbers (separa...

2-14 Issue 2.0 December 1995 Business Schedules A b usiness schedule allows a business to sp ecify different automated attendant service based on its normal hours (day service range) and, if neede d, an alternate service range (for examp le, lunch break). If the business prefers, it can allow its da...

Issue 2.0 De cember 1995 2-15 Worksheet C: Business Schedule Customer: Prepared by: Phone Num ber: Date: Intuity Location/Name Business Schedule: Follow Switch Night Service Status (y/n)? Day of Week Day Service Hours Alternate Service Hours Start Time (hh:mm) End Time (hh:mm) Start Time (hh:mm) End...

2-16 Issue 2.0 December 1995 Holiday Schedules A holiday schedule allows a business to specify a ppropriate greetings and automated attendant service based on holidays. There can be a maximum of four holiday schedules, each with up to 26 holidays. Each holiday sc hedule is associated with specific c...

Issue 2.0 De cember 1995 2-17 Worksheet D: Holiday Schedule Customer: Prepared by: Phone Num ber: Date: Intuity Location/Name Holiday Schedule: Holiday Name Date (mm/dd) Mailbox

Issue 2.0 De cemb er 1995 3-1 3 Implementing the Integration This chapter explains how to implement the inte gration between the MERLIN LEGEND system and the Intuity system. It includes all steps necessary to get the system up and running for both acceptance testing and cut-to-service. Hardware Plat...

3-2 Issue 2.0 December 1995 Completing the Software Installation All basic software is installed at the factory before shipment. To comp lete the software installation and customize the system, refer to the software installation checklist in Chapter 2 of the Intuity Installation Checklist, 585-310-1...

Issue 2.0 Dec emb er 1995 3-3 2. Assign an integrated VMI c alling group with linear hunt type, as d efined on the Group Calling form (Form 7 d for Release 3.0; Form 6e for Release 2.0) that you filled out following the instructions in Chapter 2, ‘‘Planning the Inte gration’’ in this book. The MERLI...

Issue 2.0 Dec emb er 1995 3-5 Perform Acceptance Testing For ac c e ptance testing, you must p erform administration on both the MERLIN LEGEND system and the Intuity system. Then, you make test calls to check functionality. The major d ifference b etween acceptance testing and cut-to-service is the ...

Issue 2.0 Dec emb er 1995 3-7 3. Enter the Routing Table using the information on Worksheet B that you filled out following the instructions in Chapter 2, ‘‘Planning the Inte gration’’. The Intuity system programming procedure is described in the ‘‘Entering the Routing Table’’ section of Chapter 6, ...

3-8 Issue 2.0 December 1995 Administer Networking If your system includes analog (AMIS) or d i gital networking, return to the Software Installation Checklist, Chapter 2, to the step marked “Ad minister Analog Networking.” Continue to the end of the software installation checklist.

Issue 2.0 De cemb er 1995 4-1 4 Connectivity This chapter contains information that describes the hardware comp onents and connections involved in connecting an Intuity system and a MERLIN LEGEND system: ■ Configuration descriptions that explain each of the components required to establish a link b ...

4-2 Issue 2.0 December 1995 MERLIN LEGEND Voice Port Requirements The Intuity system voice p orts must be connecte d to ti p/ring ports on a Basic Telephone Module (BTM-012). The MERLIN LEGEND system must c ontain a ring generator for ringing the BTM ports on each carrier that has a BTM b oard. Ther...

Issue 2.0 Dec emb er 1995 4-3 Intuity System Connections Use the information and diagrams in this section to connect or verify the connections for the Intuity system with a MERLIN LEGEND switch. IVC6 Connections There are two methods commonly used to connect IVC6 boards: ■ Using an 885A adapter to c...

4-4 Issue 2.0 December 1995 Figure 4-1. Connecting IVC6 Boards Using 885A Adapter Connect IVC6 Boards Using 104A Connecting Blocks: Connect IVC6 boards using type 104A connecting blocks as follows: 1. Make sure that the line pairs were run together to type 104A connecting blocks or equivalent. (See ...

Issue 2.0 Dec emb er 1995 4-5 Figure 4-2. Connecting IVC6 Boards Using 104A Connecting Blocks Connecting Serial Ports The Intuity system c ommunicates with various devices through serial ports. Serial ports are required for: ■ MERLIN LEGEND administration ■ O ptional Remote Maintenance Modem ■ O pti...

4-8 Issue 2.0 December 1995 ■ M7-U87 Crossover Cable ■ Two (2) Z3A2 ADUs ■ Two M8AJ-87 Cables ■ D8AM-87 Modular Crossover Cable ■ Two (2) 400B2 Ad a pters ■ Two (2) D6AP-87 Mo dular Cords ■ Two (2) 248B Ad a pters ■ Two (2) 2012D Power Transformers NOTE: The comb ination of a Z3A2 ADU and a M8AJ-87 ...

4-12 Issue 2.0 December 1995 3. Connect the 355AF a dapter to the matching connector of a 9-pin-to-25-pin adapter. 4. Connect the other end of the 9-pin-to-25-pin ad a p ter to the Serial Port 2 (MAP/5) or COM2 (MAP/40 and MAP/100) of the Intuity system. Figure 4-6. Connecting SMDR Ports Within 50 F...

4-18 Issue 2.0 December 1995 19. Connect one end of a D6AP-87 cord to the 400B2 adapter. 20. Mount a 248B adapter on a 2012D power transformer. 21. Connect the other end of the D6A P-87 cord to the 248B adapter. 22. Plug the 2012D power transformer into an AC outlet. Networking Networking is an opti...

Issue 2.0 Dec emb er 1995 4-19 Refer to Figure 4-10. Connect the Intuity low speed networking b y following these steps: 1. Connect one end of the ACCX c a ble to the connector on the ACCX card. 2. Connect the other end of the A CCX cable to the matching connector on the break-out b ox. 3. Connect o...

4-20 Issue 2.0 December 1995 Figure 4-10. Digital Networking Connections Remote Maintenance Remote Maintenance is an optional ap p lication for the MERLIN LEGEND Intuity system. While it is possible to use the “pass through” c a pability of the System Programming and Maintenance Utility (SPM) for re...

4-22 Issue 2.0 December 1995 Figure 4-11. Remote Maintenance Connections Remote Access Local Access to the Intuity system is provid e d by the keyb oard and monitor of the Intuity system. The Multi-User Feature Package and Remote Ac c ess is an optional ap p lication for the MERLIN LEGEND Intuity sy...

Issue 2.0 Dec emb er 1995 4-23 Because the Multi-User Feature Package allows multi ple login sessions, it is possible to d elegate Intuity system a dministration duties to several people. This not only divides u p the work need e d to maintain an Intuity system but also gives subscribers and callers...

4-24 Issue 2.0 December 1995 Figure 4-12. Local Dedicated Line Terminal Connections Connecting Dedicated Lines beyond 50 Feet This method is used only when the Intuity system and the terminal are more than 50 feet apart. If the terminal is in a building outside the main building (where the Intuity s...

4-26 Issue 2.0 December 1995 9. Mount a 248B adapter to a 2012D power transformer. 10. Connect the other end of the D6A P-87 modular cord to the 248B a dapter. 11. Plug the 2012D power transformer into an AC power outlet. Figure 4-13. Connecting Dedicated Line Terminal More Than 50 Feet (Terminal En...

Issue 2.0 Dec emb er 1995 4-27 Figure 4-14. Connecting Dedicated Line Terminal More Than 50 Feet (Intuity End) 12. Connect one end of the 6-position, 6-conductor mo dular cord to the first available p ort on the Multi-Port Serial Card. 13. Connect the other end of the modular cord to the DTE 4/6-to-...

Issue 2.0 Dec emb er 1995 4-29 4. Depending on whether or not the MERLIN LEGEND system is equipp e d with DID lines: — If the system d oes not have DID lines, connect the other end of the modular cord to a RJ11C telephone jack wired to a Loop Start (LS) line from the CO. — If the system has DID line...

Issue 2.0 De cemb er 1995 5-1 5 MERLIN LEGEND Switch Administration This chapter describes how to administer the MERLIN LEGEND system for integration with the Intuity system. Be sure to have the MERLIN LEGEND system forms that you comp leted in Chapter 2. Disconnect Signaling Reliability Use this pr...

5-2 Issue 2.0 December 1995 4. Specify the disconnect signal as reliable. ■ On the console: Select Yes . ■ On the PC: Press . 5. Save your entry. ■ On the console: Select Enter . ■ On the PC: Press . 6. Return to the System Programming menu. ■ On the console: Select Exit two times. ■ On the PC: Pres...

Issue 2.0 Dec emb er 1995 5-3 4. Enter the coverage group numb er (typ ically, 30.) 5. Save your entry. ■ On the console: Select Enter . ■ On the PC: Press . The Group Cover Senders sc reen a p pears. 6. Enter the extension number of the telephone you want to p ut in the coverage group. 7. Save your...

Issue 2.0 Dec emb er 1995 5-5 3. Select Group Calling. ■ On the console: Select Grp Calling . ■ On the PC: Press . The Group Calling menu appears. 4. Select Line/Pool. ■ On the console: Select Line/Pool . ■ On the PC: Press . The Group Calling screen ap p ears. 5. Enter the extension of the calling ...

Issue 2.0 Dec emb er 1995 5-7 9. Return to the System Programming menu. ■ On the console: Select Exit three times. ■ On the PC: Press three times. Group Coverage Receiver Use this procedure to assign a calling group as receiver for a coverage group. Calling group memb er assignments must be made bef...

5-8 Issue 2.0 December 1995 8. Save your entry. ■ On the console: Select Enter . ■ On the PC: Press . 9. Return to the System Programming menu. ■ On the console: Select Exit three times. ■ On the PC: Press three times. Group Type This setting determines the type of voice messaging interface when the...

Issue 2.0 Dec emb er 1995 5-9 8. Select Integrated VMI. (For a d edicated IVR group, select Generic VMI.) ■ On the console: Select Integ VMI . ■ On the PC: Press . 9. Save your entry. ■ On the console: Select Enter . ■ On the PC: Press . 10. Return to the System Programming menu. ■ On the console: S...

5-10 Issue 2.0 December 1995 4. Save your entry. ■ On the console: Select Enter . ■ On the PC: Press . 5. Erase the current area code/exchange. ■ On the console: Press Drop. ■ On the PC: Press + . 6. Enter the allowed area c o de/exc hange (up to 6 digits). 7. To save your entry and enter the next i...

5-12 Issue 2.0 December 1995 Disallowed Lists Use this procedure to establish Disallowed Lists, consisting of telephone numbers that cannot be dialed from specified Intuity ports. A maximum of eight lists, numbered 0 through 7, with 10 entries each, num bered 0 through 9, is allowed. Each num ber ca...

Issue 2.0 Dec emb er 1995 5-15 Assign Extensions for Night Service Use this procedure to assign all extensions to a Night Service group for after-hours coverage. A maximum of eight Night Service groups can b e assigned (no more than one for each operator position assigned). Any numb er of telephones...

Issue 2.0 De cemb er 1995 6-1 6 Intuity System Administration This chapter describes how to administer the Intuity system for integrat ion with the MERLIN LEGEND switch. To inte grate with the MERLIN LEGEND system, the Intuity system needs to know the extension length being used. This chapter also d...

6-2 Issue 2.0 December 1995 The Switch Interface Ad ministration screen is displayed. A sample sc reen is shown below: 4. Fill out the number of digits in the extension length. The MERLIN LEGEND dial plan must use either 3 d igit or 4 d igit fixed length extension. This information should be recorde...

6-4 Issue 2.0 December 1995 Entering the Business Schedules The business schedule(s) must be entered before the routing table. Use the following procedure: 1. Log in as craft. 2. Press to accept the AT386 default. The INTUITY Ad ministration menu is displayed. 3. Begin at the INTUITY Ad ministration...

6-6 Issue 2.0 December 1995 Entering the Holiday Schedules The holiday sc hedule(s) must be entered b efore the routing table. Use the following procedure: 1. Log in as craft. 2. Press to accept the AT386 default. The INTUITY Ad ministration menu is displayed. 3. Begin at the INTUITY Ad ministration...

6-8 Issue 2.0 December 1995 Entering the Routing Table The routing table m ust b e entered after any business schedules or holiday schedules that it references. Use the following procedure: 1. Log in as craft. 2. Press to accept the AT386 default. The INTUITY Ad ministration menu is displayed. 3. Be...

Issue 2.0 Dec emb er 1995 6-9 5. Enter ch or change. The system responds with a list of choices. 6. Select the following sequence: The system displays the routing ta ble form. A samp le screen is shown below. 7. Enter the routing table information. NOTE: Business schedules, holiday sc hedules, and m...

6-10 Issue 2.0 December 1995 8. Press (F3). The routing table is saved. 9. Press (F6) until the INTUITY Ad ministration menu displays. Other Administration In addition to the specific Intuity system administration p rovid e d in this chapter, it is also necessary to administer the following items du...

Issue 2.0 De cemb er 1995 A-1 A System Security and Toll Fraud Telecommunications fraud is the unauthorized use of another company’s telecommunications service. This type of fraud has been in existence since the 1950’s when AT&T first introduced Direct Distance Dialing (DDD). Twenty years later,...

A-2 Issue 2.0 December 1995 Switch Security The only tool a criminal needs to breach an inadequately secured system is a touch-tone telephone. If criminals can g ain a ccess to an inside d ial tone, they will attempt to gain access to an outside line by using normal switch functions such as: ■ Autom...

Issue 2.0 De cember 1995 A-3 Voice Messaging System Security Voice messaging systems have two areas of weakness: ■ codes that transfer to inside or outside dial tone ■ mailboxes that can be used as message drops Once thieves transfer to inside dial tone, they have access to any unprotected switch fe...

A-4 Issue 2.0 December 1995 ■ Make sure subscribers change the initial password the first time they log in to the AUDIX system by making the initial password shorter than the minimum password length. ■ Use the password aging feature so that users must change their passwords monthly. ■ Discourage the...

Issue 2.0 De cember 1995 A-5 Security Tips To help prevent toll fraud at the automated attendant, follow these guidelines: ■ Do not allow transfers to inside or outside dial tone. ■ Restrict transfers to subscribers only. ■ Inform all system operators that they are not to dial outside calls. Re ques...

A-6 Issue 2.0 December 1995 ■ Passwords must not be programmed into auto-d ial buttons. Violation will result in an entry in the employees permanent personnel record. ■ If subscribers receive any strange voice mail messages, find that their greeting or p assword has b een changed, or suspect for any...

Issue 2.0 De cember 1995 A-7 maximum of eight allowed lists in the MERLIN LEGEND system with a maximum of ten numbers on each list. Each voice port can be assigned any or all of the allowed number lists. Restrict AMIS Networking Number Ranges To increase security for AMIS analog networking, includin...

Issue 2.0 De cember 1995 A-9 If call transfers are restricted to subscribers, a caller cannot initiate a transfer to an off-premises destination unless the digits entered match an administered subscriber’s mailbox identifier. To ensure the integrity of the “subscriber” restriction, do not a dministe...

A-10 Issue 2.0 December 1995 Intuity AUDIX Traffic Reports The Intuity AUDIX system tracks traffic data over various timespans. Reviewing these reports on a regular basis helps to esta blish traffic trends. If increased activity or unusual usage patterns occur, such as heavy call volume on ports ass...

Issue 2.0 Decemb er 1995 A-11 ■ AT&T sales and service people will be the best informe d in the industry on how to help customers manage their systems securely. In their continuing contacts with customers, they will provide the latest information on how to do that most effectively. ■ AT&T wi...

Issue 2.0 Decem ber 1995 B-1 B Installing MERLIN LEGENDSoftware on the Intuity System This a p pendix provides procedures for installing the MERLIN LEGEND software on the Intuity system. NOTE: All software, including the MERLIN LEGEND Switch Integration (SWIN) Software and the MERLIN LEGEND System P...

B-2 Issue 2.0 December 1995 Requirements Before you install the MERLIN LEGEND software, note the following requirements: Procedure 1: Stop the Voice System Before you can load the MERLIN LEGEND software, you must stop the voice system. ! CAUTION: All calls in progress will be disconnected. To sto p ...

Issue 2.0 December 1995 B-3 5. Enter y to continue. The system will wait until all calls in progress disconnect before sto p ping the voice system. You will see a series of messages while the system is disconnecting calls. When the process is finished, you will see the following messages: The Voice ...

B-4 Issue 2.0 December 1995 The system responds with the Software Install Screen, as shown below: Figure B-1. Software Install Screen 5. Press to select the Flo p py drive. The system responds: Insert a diskette into Floppy Drive 1. Type [go] when ready or [q] to quit: (default: go) 6. Insert MERLIN...

Issue 2.0 December 1995 B-5 8. Press to accept the default of all. You will see messages indicating the installation is still running. When the installation is complete, you see the following messages: Installation of Intuity MERLIN LEGEND Switch Integration Package (swin) was successful. Insert a d...

B-6 Issue 2.0 December 1995 16. Press to shutdown the voice system. The system responds: Enter y to continue, no to quit 17. Enter y to continue the shutd own. The system responds: Shutdown started. Month date time year The system is coming down. Please wait The system is down. Press CTRL-ALT-DEL to...

C--2 Issue 2.0 Decemb er 1995 Message Retrieval Administration The message retrieval num ber is the telephone numb er that subscribers call to retrieve voice mail messages. Like other calls to the Intuity system, message retrieval calls are ultimately forward e d to the Intuity hunt group. Message R...

Message Retrieval Ad ministration Issue 2.0 December 1995 C--3 2. Configure the p hantom number so the Intuity system hunt g roup covers all calls. 3. If your switch has password capability, assign a password to the new extension. 4. Assign to the new extension, the service: “ l d g_ni_vm.” a. Log o...

C--4 Issue 2.0 Decemb er 1995 Voice Mail Administration Voice mail is enabled when the switch sends a guest’s call to a coverage p ath. The following p rocedure, however, provides a separate number that can be used at any time to send voice mail to a guest. To provide this service: 1. Ad minister on...

Call Coverage Path Issue 2.0 December 1995 C--5 Call Coverage Path A coverage path directs the switch to transfer unanswered calls to a hunt group, to a service, or to another extension. When a call g oes to coverage, the switch forwards the called number to the Intuity system. The Intuity system de...

C--6 Issue 2.0 Decemb er 1995 Gradual Cut-to-Service Using this cut-to-service strategy, enter g uests into the Intuity Lodg ing system as they check in. Only new guests, not current guests, receive Intuity Lodging services. The advanta ges of this method include: ■ Attendants can learn the new syst...

Summary Issue 2.0 December 1995 C--7 Cut to service as follows: 1. Use Intuity Lodging to a dminister the options that guests require. 2. Make sure guests and attendants know when the change will take place and have some idea of how the new service operates. 3. On your switch, determine the coverage...

Issue 2.0 December 1995 GL-1 GL 5ESS Switch An AT&T central office switch that can be integrated with the AT&T Intuity system. A accessed message A message that was received and s canned (either the entire message or just the header). ACD See automatic call distribution . activity menu The l...

Glossary GL-2 Issue 2.0 December 1995 ALT See assemble load and test. AMIS See Audio Messaging Interchange Specific ation . AMIS Prefix A number added to the destination number to indicate that the destination number is an AMIS analog networking number. ampere (amp) The unit of measurement of elec t...

Glossary Issue 2.0 December 1995 GL-3 Audio Messaging Interchange Specification (AMIS) An analog networkin g protocol that allows subscrib ers to exchange messages with any messagin g system that also has AMIS Analog Networking capabilities. Messages can be exchanged with subscribers on AT&T Int...

Glossary Issue 2.0 December 1995 GL-5 bps (bits per second) The number of binary units of information (1s or 0s) that c an b e transmitted per second. Mbps refers to a million bits per second; K b p s refers to a thousand bits per second. BRI See basic rate interface . broadcast messaging An Intuity...

Glossary GL-8 Issue 2.0 December 1995 compound message A message that combines b oth a message and a fax message into one unit, which is then han-dled by Intuity AUDIX as a single message. configuration The particular c ombination of hardware and software components selec te d for a system, inc lud ...

Glossary GL-12 Issue 2.0 December 1995 error message A message on the sc reen in dic ating that something is wrong and possibly suggesting how to corre ct it. errors Prob lems d etected by the system during operation and recorded in the maintenance log. Errors can produce an alarm if they exceed a t...

Glossary Issue 2.0 December 1995 GL-13 FOOS See fac ility out-of-service . format To set up a disk, floppy diskette, or ta pe with a predetermined arrangement of characters so that the system c an interpret meaningful information. function Ind ivid ual steps or procedures within a mailbox activity. ...

Glossary GL-14 Issue 2.0 December 1995 header Information that the system creates to identify a message. A message header includes the originator or recipient, type of message, creation time, and delivery time. help A command run by pressing or on an AT&T Intuity disp lay terminal to show the op...

Glossary Issue 2.0 December 1995 GL-15 integrated services digital network (ISDN) A network that provides end-to-end d igital connectivity to support a wide range of voice and data services. integrated voice processing CELP (IVC6) card A computer circuit card that supports both fax processing and vo...

Glossary GL-16 Issue 2.0 December 1995 J jumper Pairs or sets of small prongs on c ircuit cards and mother boards that allow the user to instru ct the computer to select one of its available operation options. When two pins are covered, an electrical circuit is complete d. K Kbps kilob its per secon...

Glossary Issue 2.0 December 1995 GL-17 local area network (LAN) A network of PCs that communic ate with each other and that normally share the resources of one or more servers. Operation of AT&T Intuity Message Manager requires that the Intuity AUDIX system and the subscribers’ PCs are on a LAN....

Glossary GL-18 Issue 2.0 December 1995 mean time between failures The average time a manufacturer estimates before a fail ure occurs in a component or system. megabyte A unit of memory e qual to 1,048,576 bytes (1024 x 1024). It is often rounded to one million. memory A d evice which can store log i...

Glossary GL-22 Issue 2.0 December 1995 public mailing list A list of addresses that any Intuity AUDIX subscriber can use if that subscriber knows the owner's list ID# and extension number. Only the owner can modify a public mailing list. pulse-to-touchtone converter A d evice connecte d to the switc...

Glossary Issue 2.0 December 1995 GL-23 reply to sender An Intuity AUDIX feature that allows subscrib ers to immediately place a call to the originator of an incoming message if that person is in the switch's dial plan. request to send (RTS) One of the control signals on a RS-232 connec tor that plac...

Glossary Issue 2.0 December 1995 GL-25 SW See switch integration . switch An automatic telephone exchange that allows the transmission of calls to and from the public tele phone network. See also private branch exchange (PBX) . switched access A connection made from one endpoint to another through s...

Glossary GL-26 Issue 2.0 December 1995 TDD See tele communications d evice for the deaf . TDM See time division multiplex . telecommunications device for the deaf ( TDD) A d evice with a keyboard and display unit that connects to or substitutes for a phone. The TDD allows a deaf or hearing -impaire ...

Glossary Issue 2.0 December 1995 GL-27 U UCD See uniform call distribution . Undelete An Intuity AUDIX feature that allows subscribers to restore the last message deleted. The subsc riber presses * U to restore a deleted message. undelivered message A message that has not yet been sent to an Intuity...

Glossary GL-28 Issue 2.0 December 1995 V vector A customized program in the switch for processin g incoming calls. voice link The AT&T Intuity analog connection(s) to a call-distribution group (or hunt group) of analog ports on the switch. voice mail See voice messag e . voice mailbox See mailbo...

Issue 2.0 Decemb er 1995 IN-1 IN Numerics 104A Connecting Block IVC6 connections, 4-4 885A A dapter IVC6 connections, 4-3 A A c ceptance Testing, 3-5Administration automated attendant, 3-6Intuity System, 3-3, 6-10MERLIN LEGEND, 3-2, 3-7networking, 3-8 Administration Port MERLIN LEGEND, 4-6, 4-7 Allo...

Index IN-2 Issue 2.0 December 1995 Connectivity, 4-1Conventions, d ocumentation, xvCorporate Security (AT&T), A-12Coverage Group definition of, 1-4 Coverage Path definition of, 1-4 Crisis Intervention toll fraud, A-12 Cut-to-Service MERLIN LEGEND, 3-7 D Dedic ated Ports port administration, 1-9p...