Page 3 - Caring for Your Telephone
Contents About This Guide ConventionsHow to Comment on This Guide 123 1 Your Single-Line Telephone 7102 Telephone2500YMGK Telephone 1-11-21-3 8102 Analog Telephone 1-4 8110 Analog Telephone 1-6 HeadsetsAmplifiersButtons and Switchhook Flash Caring for Your Telephone 1-91-101-111-12 Contents i
Page 4 - General Instructions; ii; Feature Finder; Contents
Contents 2 Quick Start Identifying Call TypesMaking CallsAnswering Calls Transferring CallsSetting Up a Conference 2-12-12-52-62-72-8 3 Using Feature Codes General Instructions Customizing Your Telephone 3-13-23-4 4 ii Feature Finder Contents 4-1
Page 5 - iii
Contents 5 Features Account Code Entry Callback Call WaitingConference Forward andHold Follow Me Last Number DialMessagingPagingParkPersonal Speed DialPickupPrivacyReminder Service System Speed Dial Transfer 5-15-25-55-85-105-125-165-175-185-215-235-265-285-295-305-315-32 Contents iii
Page 6 - iv; Feature Codes
Contents A Programming Characters Special A-1 B iv Feature Codes Contents B-1
Page 7 - IMPORTANT SAFETY INSTRUCTIONS
The exclamation point in an equilateral triangle is intended toalert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. IMPORTANT SAFETY INSTRUCTIONS Always follow these basic safety precautions when using your telepho...
Page 8 - SAVE THESE INSTRUCTIONS
Do not use the telephone during electrical storms inyour immediate area. There is a remote risk ofelectrical shock from lightning. Unplug the telephone from the wall outlet beforecleaning. Use a damp cloth for cleaning. Do not useliquid or aerosol cleaners on the telephone. Never push objects of any...
Page 9 - About This Guide
About This Guide This guide gives you the information you need to use your single-line telephone with the MERLIN LEGEND™ Communications System. If you have any questions about using your telephone’s features, contact your system manager. He or she is a co-worker who is responsible for managing the s...
Page 10 - Conventions; Bold type is used for telephone buttons.
About This Guide Conventions The following typographical conventions are used in thisguide: Bold type is used for telephone buttons. Press Drop to delete the current entry. Italic type is used for emphasis and as a substitute forinformation for which you must supply a specific value, Dial feature co...
Page 11 - How to comment on This; How to Comment on This Guide
About This Guide How to comment on This Guide We welcome your feedback on this guide. Please use thefeedback form on the next page, If the form is missing, sendyour comments to A. Sherwood, AT&T, 99 Jefferson Road, Rm. # 2A25, Parsippany, NJ 07054. How to Comment on This Guide 3
Page 12 - Telephone; phones are explained later in this chapter. Some single-line; Hold, and Flash) that activate telephone features different; from features of the system. To use system features, you may; be required to use the switchhook, instead of the Recall,; Your Single-Line Telephone
Your Single-Line Telephone Your telephone is one of several single-line telephones thatcan be used with your communications system. This chapter describes some of these telephones. The buttons on the phones are explained later in this chapter. Some single-line telephones have factory-imprinted butto...
Page 13 - Your Single-line Telephone
Your Single-line Telephone 7102 Telephone Desk Stand (not shown) An adjustable support that can be removed for wall mountingDialpad The numbered buttons, along with ✱ and #, that are used to dial telephone numbers and feature codesFeature card An erasable card for recording telephone numbers and fea...
Page 16 - * These buttons are features of the telephone. They do not access
Your Single-line Telephone NOTE: Although the 8102 telephone can be connected to a speakerphone, because it is a single-line telephone, itcannot receive Group Page or voice-announced calls. Adjunct (equipment) jack Enables you to connect adjunct equipment such as a speakerphone or headset Data jack ...
Page 20 - Headsets
Your Single-line Telephone Headsets For hands-free operation of the telephone, four available: The StarSet® Headset has a single ear tip and is wornwithout a headband. headsets are The Mirage® Headset has a single disk-shapedreceiver and is worn without a headband. The Supra® Headset has a single di...
Page 21 - Amplifiers
Your Single-line Telephone Amplifiers The headsets described in the previous Section will work with any single-linecombined with telephoneone of the connected to the system when following amplifiers: Modular Amplifier — connects the StarSet, Mirage,Supra, and Supra NC headsets to a telephoneequipped...
Page 22 - Buttons and Switchhook Flash
Your Single-line Telephone Buttons and Switchhook Flash Your telephone may have a Recall button, which you press to put a call on hold or to use a feature. If you have an 8102 or8110 analog telephone, the Hold or Flash buttons can be used to perform these functions. NOTE: Only the user of the 8100 s...
Page 23 - To prevent permanent damage, do not immerse the
Your Single-line Telephone Caring for Your Telephone To clean your telephone, first unplug it from its wall jack, thenuse a soft cloth lightly dampened with water or a mild soapsolution to clean the telephone. CAUTION: To prevent permanent damage, do not immerse the telephone in water or any other l...
Page 24 - Quick Start; Identifying Call Types
Quick Start This chapter will help you get started using the basic featuresof your telephone. To use features not described in this chapter, see Chapter 5. Identifying Call Types Your telephone provides distinctive rings to identify ringingcalls. It also provides tones to help you use system feature...
Page 25 - To Identify Ringing Calls; Ring
Quick Start To Identify Ringing Calls Your phone uses three distinctive ringing patterns to help youidentify different types of incoming calls. Ring Meaning One ring An inside call Two rings An outside call Three short rings An outside call transferred to you, a (priority ring) returning transferred...
Page 26 - To Identify Tones; T o n e
Quick Start To Identify Tones When making a call or using a feature, you may hear a tone. Each tone has a different meaning. T o n e Meaning Dial tone (steady tone) You can make a call. Busy (slow repeating tone) The phone you are calling is busy. Stutter dial tone After a switchhook flash, (several...
Page 28 - Making Calls; To Make Inside Calls
Quick Start Making Calls This section describes how to If, after you dial the extension make inside and outside calls. number or the outside telephone number, you receive a busy signal, you may be able to use the Callback feature as described in Chapter you hear a tone other than a busy signal, see ...
Page 29 - To identify the origin of a call before answering the call, see; To Answer a Ringing Call; Answering Calls
Quick Start Answering Calls To identify the origin of a call before answering the call, see “identifying call Types” in this chapter. To Answer a Ringing Call 2-6 1. Lift the handset. Answering Calls
Page 30 - You can transfer a call from your extension to another inside; To Transfer to an Inside Extension or; Flash button or; Transferring Calls
Quick Start Transferring Calls You can transfer a call from your extension to another inside extension or outside number. The following procedureprovides the basic steps for transferring a call. For more information, see “Transfer” in Chapter 5. To Transfer to an Inside Extension or Outside Number 1...
Page 31 - Setting Up a Conference; Recall or Flash button or switchhook.
Quick Start Setting Up a Conference Use conference to add a third participant to a call or for a three-way conference you originate. 1. Press and release the Recall or Flash button or switchhook. 2. Dial the extension or outside number.3. Announce the conference.4. After the person answers, press an...
Page 32 - Using Feature Codes
Using Feature Codes Most features are used by dialing a feature code — a 1-, 2-,or 3-digit number preceded by #. Others — Hold, Transfer, and Conference — are used by pressing Recall or Flash or aswitchhook flash and do not have a feature code. Featurecodes can be used only with touch-tone telephone...
Page 34 - If You Are Not on a Call; If You Are on a Call
Using Feature Codes If You Are Not on a Call Lift the handset.Dial # and the appropriate code for the feature youwant to use. (See Appendix B.) You continue to hear dial tone while you dial the feature code. Perform additional steps if needed for that feature.When you are finished, hang up. 1.2. 3.4...
Page 35 - Customizing Your Telephone
Using Feature Codes Customizing Your Telephone The system has been designed so that features can be customized to fit your needs and the needs of your company.Some of the features on your telephone are installed at the factory and are permanent (for example, Hold); some are set up by the installer o...
Page 36 - This Feature Finder will help you identify and find features by
Feature Finder This Feature Finder will help you identify and find features by function instead of by name: Calling BasicsPickup, Forward and Follow MeMessaging and PagingPrivacyTimekeeping Chapter 5 lists features alphabetically by name and provides descriptions and step-by-step instructions. Featu...
Page 37 - Calling Basics; Use...
Feature Finder Calling Basics If You want to . . . Use… Put a call on hold without hanging up Hold Put a call on hold so you can return to it Park later, or so it can be picked up from any extension Know if someone is calling when you are on Call Waiting a call Include yourself and two others on the...
Page 38 - Pickup, Forward and Follow Me; If you want to...
Feature Finder Pickup, Forward and Follow Me If you want to . . . Use . . . Answer a co-worker’s ringing telephone from P i c k u p your telephone Forward your calls to another telephone Forward and Follow Me Messaging and Paging If you want to… Use . . . Let a co-worker know you called or find out ...
Page 39 - Prevent co-workers from joining your calls; Privacy; T i m e k e e p i n g; Reminder Service
Feature Finder Privacy If you want to . . . Use. . . Prevent co-workers from joining your calls Privacy T i m e k e e p i n g If you want to . . . Use . . . Use your telephone as an alarm clock toremind yourself of meetings or appointments Reminder Service 4-4 Feature Finder
Page 40 - Features; This chapter describes features alphabetically with
Features This chapter describes features alphabetically with instructions for when and how to use them. Some features depend on how your system was set up at the initialinstallation or have subsequently been programmed by yoursystem manager. If you have any questions about a feature,contact your sys...
Page 41 - Account Code Entry; Required— You must enter an account code before
F e a t u r e s Account Code Entry Account codes help your company clients, and to forecast and budget track telephone use to bill costs. You can use system feature, account codes for incoming as well as outgoing calls if your is programmed for both. If your system has this your choices are: Require...
Page 43 - Entering or Changing an Account Code; If you make an error when entering an account code,
Features NOTE: If you are going to use account codes for a conferencecall, you must enter a separate code for each participantbefore you dial his or her number. To enter accountcodes for a conference call, follow Steps 1 through 4,then put the first call on hold and get a new dial tone bypressing an...
Page 44 - Callback; Automatic Callback is set up for your phone at
Features Callback When you reach a busy extension or outside lines are busy, use Callback to automatically place the call when the extension or a line is free. You’ll hear a priority ring (three short rings) when the extension or a line is free. The call is placed automaticallywhen you lift the hand...
Page 45 - Using Selective Callback for Busy; When you hear five short; hang
Features Using Selective Callback for Busy Extensions When you reach a busy extension, dial #55. When you hear five short When the extension is free, the beeps, Callback hang feature up. is activated. 1. 2. 3. When you hear priority ring (three rings), lift the handset. You hear three short beeps an...
Page 46 - Using Automatic Callback; When you reach a busy extension or outside line (that; Canceling a Callback Request; The callback request is canceled.
Features Using Automatic Callback When you reach a busy extension or outside line (that is, you hear five short beeps), hang up. When the extension or line is free, the Callback feature is activated.When you hear the priority ring (three rings), lift the 1. 2. handset. You hear three short beeps, an...
Page 47 - Call Waiting; Completing a Call and Answering a
Features Call Waiting When you are on the telephone and another call comes in, a . Call Waiting tone informs you of the call. You hear one beep if it is an inside call and two beeps if it is an outside call. To answer the waiting call, complete the call you are on or put it on hold and pick up the w...
Page 48 - Putting a Call on Hold and Picking Up; to
Features Putting a Call on Hold and Picking Up a Waiting Call 1. When you hear the Call Waiting tone, put the currentcall on hold by pressing and releasing the Recall orFlash button or the switchhook. 2. Dial #87. You are connected to the waiting call. NOTE: If you are using a rotary-dial telephone,...
Page 49 - Conference
Features Conference Use Conference to add a third person to a call by putting the original call on hold while you add the third participant. Youcan speak privately to each person before conferencing. You can include either two outside participants or two inside participants or one of each on a confe...
Page 50 - To Set Up a Conference Call
Features To Set Up a Conference Call 1. 2. 3. 4. 5. Dial the first outside number or extension andannounce the conference.Press and release the Recall or Flash button or theswitchhook to put the first participant on hold and get anew dial tone.Dial the next number or extension and announce thecall.P...
Page 51 - Forward and Follow Me
Features Forward and Follow Me Forward and Follow Me send your calls to another extensionor to an outside phone. This allows callers to reach you whenyou are not working at your own desk, or allows you to sendyour calls to another phone when you are too busy to answeror want them screened. When your...
Page 52 - To Forward Calls to an Inside; Before you try to forward your calls to an outside number,
Features To Forward Calls to an Inside Extension Lift the handset.Dial #33.Dial the extension. 1.2.3. You hear a double break in dial tone. Your calls are now forwardedto the extension. To Forward Calls to an OutsideNumber Before you try to forward your calls to an outside number, check with your sy...
Page 53 - To Turn Off Forward or Follow Me at; Dial the extension whose calls are being sent to you.
Features To Turn On Follow Me at AnotherExtension 1.2.3. Lift the handset.Dial #34.Dial your extension. You hear a double break in dial tone. Your calls are now sent to theextension where you turned on Follow Me. To Turn Off Forward or Follow Me at Your Phone 1.2.3. Lift the handset.Dial #33.Dial yo...
Page 54 - To Turn Off Forward and Follow Me; Dial
Features To Turn Off Forward and Follow Me Calls Sent from All Extensions 1.2.3. At your phone, lift the handset.Dial # ✱ 34. Dial ✱ . You hear a double break in dial tone. Calls for all extensions thatwere being sent to your phone are no longer sent to you. If you heara high and low tone, no tails ...
Page 55 - Hold; Using Hold
Features Hold Use Hold to leave a call temporarily and take a second call or to use other features (for example, to set up a conference call or start a transfer). If you want to put a call on hold and hang up so you can pick it u later, use Park instead of Hold. (See Park.) Using Hold 1. 2. To put a...
Page 56 - When you dial the feature code for Last Number Dial, the last; Using Last Number Dial; Last Number Dial
Features Last Number Dial Last Number Dial saves you from repeatedly looking up andredialing a telephone number that is busy or does not answer. When you dial the feature code for Last Number Dial, the last inside or outside number you called is automatically redialed. Using Last Number Dial 1. 2. L...
Page 57 - Messaging; Leaving Messages
Features Messaging When you call a co-worker who has a display phone, you can leave a message that you called on his or her display. You can also get messages from the system operator, anddepending on how your system is set up, from a voicemessaging system or a fax machine. Leaving Messages When you...
Page 59 - To Turn Off Your Message Light
Features To Turn Off Your Message Light 1. 2. 5-20 Lift the handset.Dial #54. The Message light goes off, if you have a voice mail message,deleting it also turns off the light Messaging
Page 60 - Paging is using your telephone to broadcast an; Using Speakerphone Paging; Paging
Features Paging Paging is using your telephone to broadcast an announcement to groups of people as follows: Group Paging is heard only over telephones withbuilt-in speakerphones (except for single-linetelephones with speakerphones). Depending on howyour system is set up, you can make an announcement...
Page 61 - Using Loudspeaker Paging
Features Using Loudspeaker Paging Lift the handset.Dial #9 , then dial the Loudspeaker page line numberprovided by your system manager. 1.2. 3. 4. If the loudspeaker system is set up for more than one zone, you willhear a beep or dial tone after dialing the line number. If necessary, dial the code f...
Page 62 - Park; Parking a Call
Features Park Use Park to put a call on hold so you can hang up and return to it later, or so it can be picked up from any telephone in thesystem. The call remains on hold until you or someone else picks it up. If the call is not picked up, it may ring back at your phone after a length of time that ...
Page 63 - Returning to a Call You Parked; Picking Up a Parked Call; For loudspeaker paging, dial #9 followed by the; Using Park and Paging; Loudspeaker Page line number.
Features Returning to a Call You Parked Lift the handset.Dial # ✱✱ . You are connected to the call. 1.2. Picking Up a Parked Call 1. Lift the handset.2. Dial #9 and the extension at which the call is parked. For loudspeaker paging, dial #9 followed by the Using Park and Paging 1. 2. 3.4. 5-24 Put th...
Page 65 - Personal Speed Dial; Programming Personal Speed Dial
Features Personal Speed Dial Use Personal Speed Dial to dial 2-digit codes for numbers you use often. Personal Speed Dial can bedistance access codes or area codes. You used for long- can program up to 24 Personal Speed Dial numbers to be used only from your t e l e p h o n e . Programming Personal ...
Page 66 - Using Personal Speed Dial
Features 6. Repeat Steps 3 and 4 to program additional codes.7. Hang up. NOTE: Special characters may be needed whenprogramming Personal Speed Dial codes. Formore information on special characters, seeAppendix A, “Programming Special Characters”. Using Personal Speed Dial 1. Lift the handset.2. Dial...
Page 67 - Pickup; Flash or the switchhook to return to the first call when you are; Using Pickup; Using Group Pickup
Features Pickup Pickup enables you to answer a ringing telephone from another extension. If you are part of a pickup group, you can answer calls for any member of the group by dialing a code. You can also use Pickup to answer a parked call — a call puton hold so it can be answered from any extension...
Page 68 - To Use Privacy when You Are Not On
Features Privacy Privacy prevents co-workers who share a line with you from connecting to your calls. You can turn on Privacy before orduring a call, and it remains on (for all calls to and from yourextension) until you turn it off. If another person has already joined your call, turning Privacy on ...
Page 69 - Use Reminder Service to set your phone to ring at a specific; Setting a Reminder; Dial one of the following:; Canceling a Reminder
Features Reminder Service Use Reminder Service to set your phone to ring at a specific time like an alarm clock. You can set only one reminder at atime, and only for one day at a time. Setting a Reminder 1.2.3.4. 5. Lift the handset.Dial #81. Dial a 4-digit time from 0100 to 1259. Dial one of the fo...
Page 70 - System Speed Dial; Using System Speed Dial
Features System Speed Dial Use System Speed Dial to dial 3-digit codes instead of an entire sequence for telephone numbers programmed by your system manager. Ask your system manager for a list of System Speed Dial codes. Using System Speed Dial 1. Lift the handset. 2. Dial # and the appropriate thre...
Page 71 - Transfer; To Transfer a Call
Features Transfer You can transfer inside or outside calls to inside extensions.You can transfer only inside calls to outside numbers. Whena call you transferred to an extension goes unanswered, it may ring back at your phone, Unanswered calls transferred to outside numbers do not ring back at your ...
Page 72 - Recall or Flash button or the switchhook.; Dial the extension or dial-out code and outside
Features NOTE: Inside calls transferred to outside numbers mayvary in transmission quality.You cannot transfer an outside call to an outsidenumber. 1. Put the call on hold by pressing and releasing the Recall or Flash button or the switchhook. 2. Dial the extension or dial-out code and outside numbe...
Page 73 - When you program Personal Speed Dial codes, you are; Flash button or the switchhook to insert a pause in a dialing; The following table describes special characters. Ask your
Programming Special Characters When you program Personal Speed Dial codes, you are storing a sequence of numbers to be dialed automatically. Some dialing sequences need special characters. Forexample, you would press and release either the Recall or Flash button or the switchhook to insert a pause i...
Page 74 - Special Characters Table
Programming Special Characters Special Characters Table Press... Means... Recall, Flash Pause. Inserts 1.5 second pause in the dialing or switchhook sequence. Multiple consecutive pauses are a l l o w e d . # End of Dialing. Used to signal the end of the dialing sequence or to separate group digits,...
Page 75 - Feature codes activate features on your single-line telephone.
Feature Codes Feature codes activate features on your single-line telephone. To activate a feature, dial # feature code, replacing the feature code with the appropriate code for the feature you want to use. This is usually done right after picking up the handset orpressing and releasing the Recall o...
Page 77 - Dial code
Feature Codes Feature Code Personal Speed Dial # + Personal Speed Dial code (01-24) Pickup group pickup #88 inside call ##9 + extension outside call #9 + line number Privacy turn on #31 turn off # ✱ 31 Reminder Service s e t #81 + time + A or P cancel # ✱ 81 System Speed Dial # + System Speed Dial c...
Page 78 - Index
Index 2500YMGK telephone 1-37102 telephone 1-28102 analog telephone 1-48110 analog telephone 1-6 A Account Code Entry 5-2 -- 5-4 Adjunct jack 1-5Amplifiers 1-10Auto Answer 1-8Automatic Callback 5-5Auxiliary power jack 1-7 C Callback 3-2, 5-3, 5-5 -- 5-7 Automatic 5-5 Selective 5-5 tone 2-3 Call Wait...
