Page 3 - Contents; IN
Contents 1 Setup Decisions ■ Overview ■ Determining the Call Answering Mode ■ Determining the Number of Attendants Required ■ Determining the Attendant Extensions and Transfer Return Extensions ■ Determining Lines the Attendant Will Answer ■ Determining the Route Plan ■ Allocating Time for Announcem...
Page 4 - Setup Decisions
Setup Decisions 1 Contents Overview ■ ■ ■ How the Attendant Answers and Transfers Calls: an Example Answering an Attendant-Transferred Call Setup Decisions: An Introduction Determining the Call Answering Mode ■ ■ Immediate Call Answering Mode Backup Call Answering Mode Determining the Number of Atte...
Page 5 - Overview; How the Attendant Answers and Transfers Calls: An Example; Caller Presses a Single Digit
Overview The PARTNER ® Plus Attendant provides automatic call answering and redirection for your PARTNER ® Plus Communications System (Release 2 or later). The Attendant helps your business handle incoming calls efficiently, even after business hours and on holidays and weekends. It can serve as a b...
Page 7 - Caller Does Nothing; Answering an Attendant-Transferred Call; Setup Decisions: An Introduction
Caller Does Nothing The caller’s last alternative is to do nothing (the caller does not dial a route or extension, or has a rotary phone). The Attendant automatically puts the call on Route 0. Again, at ABC the call would be transferred to extension 10, theDestination extension for Route 0. NOTE: Ro...
Page 8 - Determining the Call Answering Mode; Immediate Call Answering Mode; Figure 1-1 Immediate Call Answering Mode
3 . For each Attendant, determine the Attendant extension (the extension the Attendant will be connected to) and the Transfer Return extension (the extension to which calls will be routed if a Destination extension does notanswer). 4 . Determine the lines to be answered. 5 . Determine the route plan...
Page 9 - Backup Call Answering Mode; Figure 1-2 Backup Call Answering Mode; Determining the Number of Attendants Required
Backup Call Answering Mode In Backup Call Answering mode (Figure 1-2), incoming calls ring at the recep- tionist first. If the receptionist doesn’t pick up within a specific number of rings, the Attendant answers the call, playing an announcement that prompts the caller to either choose a route or h...
Page 10 - Determining Lines the Attendant Will Answer; Determining the Route Plan
Determining the Attendant Extensions and Transfer Return Extensions Each Attendant connects to its own extension jack on a 206 module. Whendetermining Attendant extensions, keep the following guidelines in mind: ■ ■ Do not connect Attendants to "power failure transfer" extensions 10, 16,22, ...
Page 11 - D a y; Table 1-1 Example Route Plan: ABC Supermarket
For each route, you must identify a Primary Destination extension and, if youwish, a Secondary Destination extension. (The Attendant will try ringing the Primary first, then the Secondary if the Primary is busy. See page 1-2, "Exten- sion Is Busy"). You can also identify different Primary an...
Page 12 - Allocating Time for Announcements; D e s c r i p t i o n; Table 1-2 Factory Settings for Attendant Announcement Times
Allocating Time for Announcements As described in the ABC Supermarket example, each Attendant can have 5 announcements, with a maximum total length of 64 seconds for all announce-ments. Table 1-2 shows the factory-set length for each announcement. Type ofA n n o u n c e m e n t F a c t o r ySetting ...
Page 13 - Answering Machines
messages and information about your business to your customers. For informa-tion, call your AT&T Sales Office at 1 800 247-7000 or the AT&T Sourcebook at 1 800 451-2100. NOTES: ■ To have music on hold, your system’s Music-on-Hold setting must be"active" (the factory setting). See pag...
Page 14 - Attendant with Routes and Secondary Destinations; Figure 1-3 Attendant with Routes and Secondary Destinations
Attendant with Routes and Secondary Destinations ABC Supermarket uses two Attendants to answer the phone number published in the local directory. (The Attendants do not answer other incoming lines—such as the owner’s private line.) Using two Attendants ensures prompt callanswering, usually within tw...
Page 15 - PARTNER Plus Attendant; Planning Form; System; Programming; A n n o u n c e m e n t s
Only the planning form for the first Attendant is shown. The Answer Delay for the second Attendant should be setto 2 rings for both day and night; other settings are the same as those for the first Attendant. PARTNER Plus Attendant Planning Form (complete one form for each Attendant) Attendant: Syst...
Page 16 - Figure 1-4 Attendant Used with Answering Machine
Attendant with Answering Machines for System Answer Assurance and Messaging At Doe, Smith, and Jones (Attorneys), the receptionist (Jim) handles most incoming calls, with an Attendant as his backup. When Jim is unavailable, the Attendant answers—the caller can hold until Jim is free or press 1 to le...
Page 19 - PARTNER Plus Attendant
PARTNER Plus Attendant Planning Form (complete one form for each Attendant) Attendant: System Attendant Extension: 1 1 Programming System extension where Attendant is connected ✓ ❑ Call Answering Mode: Immediate. Attendant answers first (immediate Line Ringing for Attendant; delayed or no ring for r...
Page 20 - PARTNER Plus Attendant; A n n o u n c e m e n t
PARTNER Plus Attendant Planning Form (complete one form for each Attendant) Attendant: System Attendant Extension: 3 0 Programming System extension where Attendant is connected ✓ ❑ Call Answering Mode: Immediate. Attendant answers first (immediate Line Ringing for Attendant; delayed or no ring for r...
Page 21 - Installation and Programming; Installing the Attendant
Installation and Programming 2 Contents Important Safety InstructionsHardware RequirementsThe Attendant Unit ■ Front Panel ■ Back Panel Installing the Attendant Programming Guidelines ■ Introduction ■ Using the Programming Charts Attendant Programming Clock Business Days Business Hours Reallocating ...
Page 22 - Important Safety Instructions; Additional Safety Instructions for Installation Personnel; SAVE THESE INSTRUCTIONS
Important Safety Instructions Always follow these basic safety precautions when using the Attendant: 1. 2. 3. 4. 5. 6. 7. 8. Read and understand all instructions. Follow all warnings and instructions marked on the product. To prevent the product from overheating, DO NOT stack Attendants or place the...
Page 23 - Hardware Requirements; MODULE; The Attendant Unit; Front Panel; talking; Figure 2-1 Front Panel Lights
Hardware Requirements 206 MODULE R2.O PROCESSOR MODULE R2.O Each Attendant connects to its own extension jack on a 206 module. When installing Attendants, keep the following guidelines in mind: ■ The system’s processor module (the module in the center slot) must be Release 2 or later. See the illust...
Page 24 - Back Panel; to line; Figure 2-2 BackPanel
Back Panel The back panel (Figure 2-2) has the switches, connectors, and jacks neces- sary for installation. 10VAC Connects AC power serial i/o Used for maintenance purposes to line Modular phone cord from206 module connects here reset Recessed buttonresets the unit(see Appendix B) setup Position of...
Page 25 - Attendant
Attendant PowerCord PhoneCord MountingBracket 1 2 3 Make sure the above parts are enclosed. If any parts are missing, callthe Helpline at 1 800 628-2888. 4 5 6 A Making sure all setup switches are OFF (up), plug one end of the modular phone cord into the "to line" jack on the back panel of t...
Page 26 - Programming Guidelines; Introduction; Using the Programming Charts
Programming Guidelines Introduction Once you have decided how you want the Attendant to work with yourtelephone system and have connected the Attendant to the system’s control unit, you are ready for programming. Programming modifies the Attendant and the system’s control unit so they work together ...
Page 27 - Table 2-1 Commonly Changed Settings
Change thissetting . . . If you want to . . . See page . . . Adjust the clock ahead or back by one Clock 2–6 hour (for Daylight Saving or Daylight (dashed Standard Time only) box) Set the current day, date, and time Clock 2–6 Close the office for a particular day (for Business Days 2–6 example, for ...
Page 28 - Attendant Programming; Instructions; Clock; To adjust clock for Daylight Saving Time:
Attendant Programming Instructions 1 . Enter Attendant Programming mode A. B. Dial the Attendant. If on site, dial the Attendant extension using your phone’s handset. If off site, dial a tele- phone number that is answered by the Attendant.Wait for an answer. If you do not enter a security code with...
Page 29 - To set manually for Day or Night operation:; Recording Announcements
Business Hours Defines normal business hours for each day of the weekso caller hears the right announcement. If your business isopen 8:30–5:00 Monday–Friday (the factory setting), skipthis procedure. DIAL DIAL DIAL DIAL [ ★ ] [ 7 ] [ 3 ] one digit for the day of the week: 1=Sunday 5=Thursday 2 = M o...
Page 30 - Routes; Example: Programming Routes for ABC Supermarket
Routes see example Example: Programming Routes for ABC Supermarket The following instructions show how to program the routes NOTE: Program all Destination extensions before programming for the ABC Supermarket example setup described on disconnects. page 1-10: To program a route for transfer to a Des...
Page 31 - Security Code; To change the security code:
Automatic Tries to Route 0 (Day) Sets the number of times the Attendant will automatically transfer a caller to Route 0—when the caller does not dial a route or extension during the Day, Night, or Transfer Fail announcement—before the Attendant hangs up (duringbusiness hours). DIAL [ ★ ] [ 2 ] [ 9 ]...
Page 32 - System Programming for Attendant Operation; I n s t r u c t i o n s; Attendant Extensions; To program for Immediate Call Answering Mode:; Attendant Line Assignments
System Programming for Attendant Operation I n s t r u c t i o n s 1. 2. 3. 4. At extension 10, place programming overlay on MLS-34D or MLS-12D phone. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] to enter System Programming mode. Follow boxed instructions for the setting(s) yo...
Page 34 - Testing for Proper Operation; Testing Basic Operation; Testing Secondary Destinations
Testing for Proper Operation Follow boxed instructions below to ensure the Attendant answers and transfers calls correctly. Testing Basic Operation Test basic operation for both day and night operation. ENTER DIAL EXIT DIAL DIAL VERIFY LET VERIFY REPEAT ENTER DIAL EXIT REPEAT ENTER DIAL EXIT Attenda...
Page 37 - Announcements
Announcements Standard Announcement Day Thank you for calling . If you know the two-digit extension you want and are at a touch-tone phone, please dial it now: For , press 1 now. For , press 2 now. For , press 3 now. For , press 4 now. For , press 5 now. Or stay on the line for assistance. If Your A...
Page 40 - Troubleshooting; Eastern Canada and Ottawa; Power Failure
Troubleshooting B If you have difficulty installing, programming, or using the Attendant, use theinformation in this appendix to attempt to solve the problem. If you still needhelp, AT&T customer support personnel are ready to assist you. In the U.S. call this toll-free number 24 hours a day: Na...
Page 42 - Invalid Extensions and Routes
Invalid Extensions and Routes If a caller dials an invalid extension, the way the Attendant transfers the call depends on the extension the caller tries to dial: ■ ■ ■ ■ ■ If the caller dials the number for an extension on a 206 module that does not have a phone connected to it, or for an extension ...
Page 44 - Specifications; Environmental
Specifications C SystemEquipmentRequired One PARTNER Plus system processor module required(Release 2 or greater) At least one 200 or 206 module per Attendant is required onthe system. Maximum four Attendants per PARTNER Plussystem. Attendant must connect to a Release 2 or greater 206 moduleand can p...
Page 48 - Issue 1
Comcode 106 449 689 AT&T 518-455-710 Issue 1 April 1991 Graphics © AT&T 1988
