Page 2 - Table of Contents
Table of Contents Available Features Key to Symbols Placing and Answering Calls Line Buttons and LightsDistinctive RingingPlacing an Outside Call Line Request Answering an Outside CallPlacing an Intercom CallAnswering an Intercom Call Fixed Features HoldTransferConferenceDropMessage WaitingRecallSpe...
Page 3 - Available Features
Available Features Line buttons with lights make it easy to keep track ofcalls Flexible calling within yourbusiness Program the features youwant on your phone Speak to several people atone time Volume control Most features are availablewith the touch of a button One-touch dialing of num-bers you cal...
Page 4 - Key to Symbols; MERLINTM; means lift your handset, touch Intercom, and dial the number.
Key to Symbols The following symbols are used throughout the document to illustrate the steps for using your MERLIN™ communications system voice terminal. After you are familiar with the steps, the symbols should serve as a quick reminder. (Buttons are shadedand labeled to look like the actual butto...
Page 5 - Placing and Answering Calls; LINE BUTTONS AND LIGHTS; Just lift the handset and dial. The
Placing and Answering Calls LINE BUTTONS AND LIGHTS Each call is represented on a separate line button. The lightsnext to the line buttons tell you what’s happening. ● ● The red light tells you which line you’re on or will get whenyou lift the handset. When you touch a line button, the redlight goes...
Page 6 - ANSWERING AN OUTSIDE CALL; MERLIN; system. The Intercom button works like any; The codes for calling people inside your business are as follows:; ANSWERING AN INTERCOM CALL
Line RequestIf you want to use a particular outside line that is busy (greenlight is on), you can tell the MERLIN system to signal you when the line is free. Just touch the busy line button (red light comeson), leaving the handset on the hook. When the line is free, youwill hear a beep. Just lift th...
Page 7 - Fixed Features; To put a call on hold, touch Hold. The green light next to the line
Fixed Features HOLDThe Hold feature lets you handle more than one call at the sametime. To put a call on hold, touch Hold. The green light next to the line flashes rapidly and your voice terminal rings periodically to re-mind you of the held call. To return to the held call, touch theline button wit...
Page 8 - CONFERENCE
CONFERENCE Add a second outside caller to an existing conversation byfollowing this procedure: Touch Conference, touch a free linebutton, dial the second person. Conference + 555-1234 + You can also use the Conference feature to add in a call onhold: Touch Conference, touch the line button with the ...
Page 9 - DROP; MESSAGE WAITING; RECALL; system, you need only touch Recall. If you are not
DROP Remove a call from a conference by following this two-step pro-cedure: Touch Drop, touch the line button of the call to bedropped. Drop is especially useful when the line you wanted toconference in is busy or is not answered. Drop Stop + 555-1234 MESSAGE WAITING If the attendant (receptionist) ...
Page 10 - SPEAKER; If someone puts you on hold, touch Speaker and hangup. When
SPEAKER Speaker lets you listen to a call without lifting the handset. Tospeak, however, you need to use the handset or the optionalHands-Free Unit (page 21). On-Hook DialingTouch Speaker and dial. When the other person answers, liftthe handset. Speaker + Monitor-on-Hold If someone puts you on hold,...
Page 11 - Programming Instructions; ASSIGNING CUSTOM FEATURES TO BUTTONS; Here is the procedure:
Programming Instructions ASSIGNING CUSTOM FEATURES TO BUTTONS Programming is the process of customizing your phone. You canselect features that meet your present needs and change thefeatures when your needs change. You can assign any custom feature listed below to any spare but-ton on your telephone...
Page 12 - Feature Programming Chart; Feature
Feature Programming Chart Use the chart below as a handy reference when you program custom features onto your voice terminal. Feature (Suggested Button Label) Programming Code Notes Auto Answer-Intercom Dial ★ 70. Used only with a Hands-Free Unit. Requires a button with lights. (Auto Answer) Call Pi...
Page 14 - Programmable Button Features; OUTSIDE AUTO DIAL; You can dial any outside number with a single touch of a but-; Switches to TouchTone signaling.
Programmable Button Features OUTSIDE AUTO DIAL You can dial any outside number with a single touch of a but- ton. When you touch an Outside Auto Dial button, the MERLIN system selects an outside line, turns on the speaker, andautomatically dials the number. When the other person answers,lift the han...
Page 15 - AUTOMATIC REDIALING
AUTOMATIC REDIALING Two features are especially useful when you get a busy signalor no answer because they let you redial the number with thetouch of a button. Last Number RedialTo redial the number you most recently dialed, touch LastNumber. Last Number On 5- and 10-button voice terminals, you can ...
Page 16 - INTERCOM AUTO DIAL; PRIVACY; (green light goes off). You can leave Privacy on indefinitely if you; DO NOT DISTURB
INTERCOM AUTO DIAL Allows you to dial by simply touching a button. To call someoneon your MERLIN system: Touch Intercom, then touch the ap- propriate Intercom Auto Dial button. Green lights next to the In-tercom Auto Dial buttons tell you which people are busy on thetelephone. Also, a rapidly flashi...
Page 17 - HANDS-FREE ANSWER ON INTERCOM; indefinitely if you wish.; LOUDSPEAKER PAGE; intercom number of the ringing phone. This makes it easy to
HANDS-FREE ANSWER ON INTERCOM For use with the optional Hands-Free Unit only. (See page 21.) If you would like your Hands-Free Unit to turn on automaticallywhenever you receive an intercom call, touch Auto Answer onyour voice terminal (green light comes on). You can leave it on indefinitely if you w...
Page 18 - Dial Code Features; GROUP PAGE; Programming a Personal Speed Dial Number; Dial
Dial Code Features GROUP PAGE To make an announcement to a group of two or three phonessimultaneously, touch Intercom, dial code 70 through 79. Askyour system administrator for the list of groups of people thatcorrespond to each dial code. To answer a Group Paging an-nouncement, lift the handset and...
Page 20 - Ringing and Line Selection Options; PROGRAMMABLE LINE RINGING; You can program whether or not each line rings on incoming; PERSONALIZED RINGING; If your phone’s ringing is often confused with the ringing of other; Touch Speaker repeatedly until you have a ring you like
Ringing and Line Selection Options PROGRAMMABLE LINE RINGING You can program whether or not each line rings on incoming calls, or you can program delayed ringing if you wish. If mostof your calls are first answered by an attendant, you would wantthose lines programmed to no ring. You may, however, w...
Page 21 - VOICE ANNOUNCEMENT DISABLE; Ordinarily, people can announce calls through your speaker by; using Intercom. You can prevent this from happening by pro-; gramming Voice Announcement Disable:; AUTOMATIC LINE SELECTION
VOICE ANNOUNCEMENT DISABLE Ordinarily, people can announce calls through your speaker by using Intercom. You can prevent this from happening by pro- gramming Voice Announcement Disable: ● ● ● Slide T/P switch toward you.Touch Intercom. Green on = voice announcement allowed Green off = voice announce...
Page 22 - Optional Equipment
Optional Equipment HANDS-FREE UNIT The Hands-Free Unit provides the highest quality speaker-phone service. You can use it for virtually all calls. Placing a CallJust touch Speakerphone On/Off and dial. You can talk hands-free. To end the call, touch Speakerphone On/Off. Answering a CallTouch Speaker...
Page 24 - Index
Index Answering Calls, 4 - 5 Headset Adapter, 22 Recall, 8 Intercom Calls, 5 Hold, 6, 7, 13 To Disconnect a Call, 8 Outside Calls, 5 Auto Answer-Intercom. See Hands-Free Answer on Intercom Automatic Line Selection, 20 Call Pickup, 16Conference, 7 Drop with Conference, 8Hold with Conference, 7 Custom...
Page 25 - Speed Dial Codes
Speed Dial Codes Code Person or Location Code Person or Location Code Person or Location 24
