AT&T 3.0 - Manual

Contents 8 Installing Applications Voice Messaging Systems and Touch-Tone Receivers Automated Document Delivery System Call Accounting System Call Accounting Terminal Call Management System CONVERSANT Integrated Solution Ill AT&T Attendant MERLIN MAIL MERLIN PFC PassageWay Direct Connect Solutio...

Contents A System Numbering Forms Form 2a, System Numbering: Extension Jacks 2 Form 2b, System Numbering: Digital Adjuncts 4 Form 2c, System Numbering: Form 2d, System Numbering: Line/Trunk Jacks 5 Special Renumbers 6 B Unit Load Calculation Worksheet Unit Load Worksheet 2 Index Installation vii

Figures 2 Installing the Control Unit 2-1. 2-2. 2-3. 2-4. 2-5. 2-6. 2-7.2-8.2-9. 2-10. 2-11. 2-12. 2-13. 3 AC Grounding Requirements Measuring the AC Outlet Voltages Central Office and AC Grounds Installing 146A and 147A Protectors Marking the Basic Carrier Screw Holes Installing a Copper Shield in ...

Figures Installing Telephones and Adjuncts, Continued 3-9. 3-10. 3-11. 3-12. 3-13. 3-14. 3-15. 3-16. 3-17.3-18. 3-19. 3-20. 3-21.3-22. 3-23. 3-24. 3-25. 3-26. 3-27. 3-28.3-29.3-30.3-31. 3-32. Installing an MFM Module Setting and Adjusting the MFM Jumpers Removing the Jack Guard Placing the Module Co...

Figures Installing Telephones and Adjuncts, Continued 3-33. 3-34. 3-35. 3-36. 3-37. 3-38. 3-39. 3-40. Labeling the Extension Removing the Handset Holder Rotating the Handset HolderReplacing the Extension LabelMounting the BackplateRouting the Cord Through the Backplate Connecting Two Voice Pairs to ...

F i g u r e s 5 Installing the PC, CAT, or Printer 5-1.5-2. 5-3. 5-4. 5-5. 5-6. 5-7. Connecting a PC Within 50 ft. (15.2 m) 5-3 Connecting a PC More Than 50 ft. (15.2 m) Away 5-6 Connecting a CAT and Printer on the Same ACOutlet 5-10 Connecting a CAT and Printer on Different ACOutlets: Control Unit ...

Figures 7 Initializing and Testing the System 7–1. Ground-Start Button 7-18 7–2. Installing the Control Unit Top Cover 7-21 7–3. Installing the Control Unit Front Cover 7-22 9 Upgrading the System 9–1. Removing the Control Unit Housing 9-2. Powering Down the System 9-3. Removing a Module from the Ca...

Tables 2 Installing the Control Unit 2-1. Environmental Requirements 2-2. AC Power Requirements 2–3. Heavy Lightning Protection 2-4. Setting the 400EM (Tie Trunk) Module DIP Switches 2-5. Signaling Formats for the 400EM (Tie Trunk) Module 2-2 2-8 2-14 2-35 2-36 3 Installing Telephones and Adjuncts 3...

Tables 5 Installing the PC, CAT, or 5-1. AT&T 572 Printer Options 5-2. AT&T 5-3. AT&T Printer . 475/476 Printer DIP Switch Settings CAT Printer DIP Switch Settings 5-22 5-24 5-25 6 Connecting Data Equipment 6–1. Data Station Configurations6–2. 7500B Data Module Settings 6-26-20 8 Install...

Safety The exclamation point in an equilateraltriangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. IMPORTANT SAFETY INSTRUCTIONS When installing telephone equipment, always follow basic safe...

Safety Do not install this product near water, for example, in a wet basementlocation. . Do not overload wall outlets, as this can result in the risk of fire or electrical shock. The MERLIN LEGEND Communications System is equipped with a 3-wire grounding-type plug with a third (grounding) pin. This ...

Safety WARNING: For your personal safety, DO NOT install an MFM yourself. ONLY an authorized technician or dealer representative shall install, set options, or repair an MFM. To eliminate the risk of personal injury due to electrical shock, DO NOT attempt to install or remove an MFM from your MLX te...

About This Book The MERLIN LEGEND Communications System is an advanced digital switching system that integrates voice and data communications features. Voice features include traditional telephone features, such as Transfer and Hold, and advanced features, such as Group Coverage and Park. Data featu...

How to Use This Book Refer to the following documentation for additional information: Equipment and Operations Reference provides detailed information on system hardware, telephones, and other equipment. Feature Reference provides details on the features of the communications system. System Planning...

Terms and Conventions Used Terms and Conventions Used In this document, the terms in the following list are used in preference to other, equally acceptable terms for describing communications systems. Lines, Trunks and FacilitiesFacility is a general term that designates a communications path betwee...

Product Safety Labels Typographical Conventions Certain type fonts and styles act as visual cues to help you rapidly understand the information presented: Example Purpose It is very important that you follow these steps. You must attach thewristband before touching the connection. The part of the he...

Security CAUTION: Caution indicates the presence of a hazard that could cause minor personal injury or property damage if the hazard is not avoided. Security Certain features of the system can be protected by passwords to preventunauthorized users from abusing the system. You should assign passwords...

Related Documents Related Documents In addition to this book, the documents listed below are part of the documentation set. Within the continental United States, these documentscan be ordered from the AT&T Customer Information Center by calling 1-800-432-6600. Document No. Title System Documents...

How to Comment on This Document How to Comment on This Document We welcome your comments, both good and bad. Please use the feedback form on the next page to let us know how we can continue to serve you. If thefeedback form is missing, write directly to: Documentation Manager AT&T 211 Mount Airy...

Introduction 1 Installation of the MERLIN LEGEND Communications System involves the following: , ■ Installing the control unit ■ Installing the telephones ■ Connecting system wiring ■ Installing optional equipment This chapter provides an overview of the installation process, which variesfrom custom...

System Forms 5. 6. 7. 8. 9. 10. 11. Connect the control unit to the network interface (required). Connect the channel service unit (CSU) to the 100D module on thecontrol unit (required only with the 100D module). Connect the printer and PC to the control unit (optional). Connect data equipment to th...

System Forms Installling the Control Unit ■ Form 1, System Planning. Some procedures in Chapter 2, “Installing the Control Unit,” refer to the Control Unit Diagram, which is printed onthe reverse side of this form. Form 3c, Incoming Trunks: Tie. If you install a 400EM module in the control unit, use...

Programming the System ■ Form 3a, Incoming Trunks: Remote Access ■ Form 3b, Incoming Trunks: DS1 Connectivity (100D Module) ■ Form 3d, Incoming Trunks: DID Connecting Data Equipment The following forms indicate the data equipment you will need to set up data stations. ■ Data Form 1a, Modem Data Stat...

Installing the Control Unit If you have not read Chapter 1, “Introduction,” do so before continuing with this chapter. Overview Installing the control unit involves the following procedures: Preparation requirements Installing the backboard Meeting the power and grounding requirements Checking the t...

Overview The following sections provide detailed instructions for these installation procedures. Follow the procedures in the order in which they are presented. Environment The control unit must be installed on a backboard. The placement of the backboard, and the control unit on it, requires careful...

Overview Electrical Noise/Radio-Frequency Interference In most cases, electrical noise is introduced to the system through trunk or telephone cables. However, electromagnetic fields near the control unit can also cause noise in the system. Therefore, you should not place the controlunit and cable ru...

Overview — Basic carrier and two expansion carriers: 37 in. wide by 23 in. high by 12 in. deep ■ Location — Within 5 ft. (152 cm) of an AC power outlet that is not switch- controlled — Within 25 ft. (762 cm) of the network interface, or use an Off- Premises Range Extender (OPRE) — Within 1000 cable ...

AC Power and Grounding — Make sure that the material meets local building codes. ■ Dimensions — With Systimax ® wiring: 7 ft. wide by 4 ft. high — Without Systimax wiring: 6 ft. wide by 3 ft. high Installing the Backboard When you are certain that the backboard meets the requirements indicatedabove,...

AC Power and Grounding Verify that all of the following power and grounding requirements are met: ■ ■ The load center of appropriate current rating must be equipped with circuit breaker(s) labeled 120 VAC, 15 amps. Each breaker must protect one dedicated quad AC outlet or two dedicated duplex AC out...

AC Power and Grounding From AC Load Center (2 separately fused 15A circuits) G r o u n d W i r e #14 AWG 4" Box (RACOor equivalent) HUBBELL Receptacles (5262 15A or equivalent) S i n g l e - P o i n t Ground on a 4“ Box (Square“D” PK9GTA or approved equivalent) Ground Bar Mounted Approved Buildi...

AC Power and Grounding Table 2-2. AC Power Requirements Parameter Value Nominal voltage 117VAC Voltage range 110-125 V AC Frequency 60 Hz +/– 5% Maximum current 3 amps per power supply Power consumption 225 watts per power supply AC Outlet Tests If the AC outlet tests indicate that any of the power ...

AC Power and Grounding If the circuit is properly grounded, the ye turn on. 2 Unplug the circuit tester. low and white lights on the tester Using a Volt-Ohm Milliammeter (VOM) 1 Set the VOM to the lowest scale on which you can read 130 V AC. 2 Measure the AC outlet voltages. See Figure 2-2. ■ Phase ...

AC Power and Grounding Grounding Requirements Proper grounding of the installation site safeguards the system by protecting it from the following: ■ Lightning ■ Power surges ■ Power crosses on central office trunks ■ Electrostatic discharge (ESD) When installing the control unit, make sure you meet ...

AC Power and Grounding To Central Office or Serving Facility #12 or #14 AWG Ground Wire Network Lines CO DIW or 25-Pair Cable CO Line Wiring Protector Interface Field A C Outlet Plug Coupled Bonding Conductor (optional) (Power) (Supply ) I D2R Cords Commercial Power B Single - Power W Service Point ...

AC Power and Grounding WARNING: Improper ground can cause equipment failures, service outages, and electrical shock. Verify that the AC power uses an approved ground for its primary ground, that all voltage-limiting devices are grounded to anapproved ground, and that the ground is one of the approve...

AC Power and Grounding ■ Concrete-Encased Ground. Must be an electrode, consisting of one Central of the following: At least 20 ft. (6.1 m) of one or more steel reinforcing rods, each at least ½ in. (1.27 cm) in diameter 20 ft. (6.1 m) of bare copper conductor not smaller than #4 AWG, encased in 2 i...

AC Power and Grounding Heavy Lightning Protection For most surges, adequate protection is provided by meeting the previouslylisted requirements. Additional protection is required when the customer islocated in a heavy lightning area. Connect a 147A protector to the system to limit surges from the AC...

AC Power and Grounding Protector CONTROL UNIT TEL CO LINE CONTROL UNIT TEL CO LINE CONTROL UNIT TEL CO LINE A C O u t l e t CONTROL UNIT \ TEL CO LINE To Central Office TO Cross-Connect Field Status 147A Protector 146A I n d i c a t o r Protector Light Ground Strap AC Ground Connection Strap AC Surg...

Unit Loads Unit Loads A unit load is a measure of power (1.9 watts) that you use to determine the electrical load that the components listed below place on the control unit’s power supply. ■ Telephones and adjuncts ■ 800 DID modules Only the telephones and adjuncts that connect to theextension jacks...

Installing the Basic Carrier Unit Loads for Key or Behind Switch Mode In a Key or Behind Switch system with four or fewer modules, no calculation is needed. The power supply (model 391A1) generally supports four modules of any type. Auxiliary Power Units The power supply provides 54 unit loads to ea...

Installing the Power Supply Installing the Power Supply WARNING: Do not attach any cab/es or power cords to the power supply until it isinstalled in the carrier. Do not power up the control unit until all of the modules and power equipment are installed. Once they are installed, refer to “Powering U...

Installing the Power Supply NOTE: It is not necessary to install ring generators in a new system with new012 (apparatus code 517G13 or later letter) modules or new 008 (apparatus code 5171328 or later letter). If you are upgrading or using older modules, see Maintenance and Troubleshooting. Turning ...

Installing the Power Supply . . 6 Peel the backing paper from the larger copper-foil shield to expose its adhesive. 7 Position the foil on the lower part of the module. a The shields must meet. b They should not overlap or have any space between them. Installing the Control Unit 2-21

Installing the Power Supply Upper CopperFoil Shield Lower CopperFoil Shield Power Unit Information Label UL Label or CSA Label Figure 2-6. Installing a Copper Shield in the Power Supply 8 9 10 Tuck the foil shield tightly along the ledge (or crease) of the housing and work out any air bubbles as you...

Installing the Power Supply Installing the Power Supply Module in the Carrier 1 Lower the power supply module hook onto the rod on top of the carrier. 2 Make sure the connector on the module mates properly with the connector on the carrier. 3 Push the module into the carrier until it locks into plac...

Installing the Power Supply CAUTION: Do not connect the power cord until the entire control unit is assembled. AC Power Cord Ground Wire Attach Ferrite Cores (Open Position) POWER SUPPLY MODULE On/Off Power Indicator (Green LED) -48 VDC Auxiliary Power Input Jack On/Off Switch AC Power Input Groundi...

Installing the Auxiliary Power Unit Installing the Auxiliary Power Unit 1 2 3 4 The Control Unit Diagram on the back of Form 1, System Planning, indicateswhether an auxiliary power unit is required for the carrier that you are installing. NOTE: Use the 9024 auxiliary power unit for new installations...

Installing the Auxiliary Power Unit Auxiliary Power Unit -48 VDC Auxiliary Power lnput AC Input -48 VDC Power Cord Ferrite Ground Wire Cores AUX Power Unit A C AC Power Cord Outlet Control Unit AC Power Cord Figure 2-8. Installing an Auxiliary Power Unit 2-26 Installing the Control Unit

Installing Expansion Carriers Installing Expansion Carriers 1 2 3 4 5 6 7 8 9 10 11 If you are adding an expansion carrier to an existing system, see “Upgrading the Control Unit” in Chapter 9 before continuing. If you are to install one or more expansion carriers, follow the steps below to mount eac...

Installing Expansion Carriers BASIC CARRIER EXPANSION CARRIER CONNECTOR CARD EXTENDER(under the breakaway tab) BACKBOARD BASIC CARRIER EXPANSION CARRIER BACKBOARD Figure 2-9. Connecting the Carriers 2-28 Installing the Control Unit

Installing the Processor Installing the Processor Installing the processor includes the following procedures: ■ If both of the following conditions are true, follow the Chapter 9, “Modifying the Processor for Key Mode.” procedures in — Form 1, System Planning, indicates Permanent Key mode. — Form 2c...

Installing the Processor CAUTION: Before touching leads, connectors, pins, and other components whenhandling the circuit board, use a properly grounded wrist strap to prevent damage from electrostatic discharge (ESD). Installing the Processor in the Carrier 1 2 3 4 To install the processor in the ca...

Installing the Processor Figure 2-10. Installing the Processor into the Carrier Installing the Control Unit 2-31

Installing the Modules Installing the Modules CAUTION: Use a properly grounded wrist strap to prevent damage from electrostatic discharge (ESD) when installing the modules, and avoid touching leads, connectors pins, and other components. Guidelines Follow these guidelines when you install modules, a...

Installing the Modules Installing Modules 1 2 3 4 5 To install modules starting from slot 1 (the first open slot next to the processor), follow the steps below: For each 400EM tie line/trunk module, for jacks numbered 1 through 4 inFigure 2-11, check Form 3c, incoming Trunks: Tie, for E&M signal...

Installing the Modules Tie Trunks Tie trunks connect two separate PBX communications systems either directly or through one or more central offices, as if they were one system at the same location, In the MERLIN LEGEND Communications System, the 400EM module is the originating and terminating unit f...

Installing the Modules NOTE: DIP switches 1, 2, 6 and 7unprotected. DIP switchesmode is always protected.DIP switches 1, 2, 6 and 7 determine whether the tie trunks are protected or 3, 4, 5, 8, 9, and 10 determine the mode. Simplex Therefore the Protected/Unprotected settings for have no effect. The...

Installing the Modules 400 EM Module Switches 1 through 5 control Port 4 (1C. E&M unprotected) Switches6 through 10control Port 3 (1C. E&M protected) Switches 1 through 5 control Port 2(5 simplex) Switches6 through 10 controlPort 1 (1C. E&M protected) I 1 Figure 2-11. 400EM Module Sample...

Installing the Modules Labeling 1 2 3 After all modules have been installed, label all jacks with the numbered labels provided with the feature module. ■ Line/trunk labels have green numbers on off-white background. ■ Telephone labels have blue numbers on off-white background. See Figure 2-12 for th...

Installing the Modules PFT Jack 8 * 5 4 1 8 1 Line/Trunk or Off-Premise Extension Telephone Telephone Jacks on 008 OPT Module Jacks (Analog or Digital) * These four jacks are used for extension telephones on the 012 Module. Figure 2-12. Line/Trunk and Telephone Jack Locations on Each Module Installi...

Replacing a Module Replacing a Module CAUTION: This section does not apply to the processor or power supply. Although the system allows you to remove and replace modules without affecting call processing, partially inserting and removing a module can cause a cold start. To add a 100D module or chang...

Replacing a Module 1 2 3 4 5 6 7 8 9 10 11 12 To remove and replace a module, follow the steps below, Refer to Figure 2- 13. Busy-out or reset the module. (Busy-out is recommended.) Label all cords (if they are not labeled already) and then unplug them from the module. For information about labeling...

Replacing a Module Figure 2-13. Removing Modules from the Carrier 2-42 Installing the Control Unit

Connecting the Control Unit to an AC Outlet Connecting the Control Unit to an AC Outlet 1 2 3 4 5 6 CAUTION: Make sure the AC outlet has been tested for proper grounding. Theoutlet should be 117-V AC, 60-Hz, 3-wire (phase, neutral, ground). See “AC Outlet Tests,” earlier in this chapter, for instruc...

Powering Up the System Powering Up the System 1 Turn CAUTION: Follow the procedure below to power up the system only if the system iscompletely installed, failure to comply with this procedure can result inshock hazard or damage to the equipment. on the power switch for each expansion carrier: start...

Powering Down the System Powering Down the System 1 2 3 4 You may need to power down the system for troubleshooting during installation, or to add new equipment to the carrier. CAUTION: Follow these steps in the exact sequence. To power down the system, follow the steps below. Turn off the power sup...

Powering Down the System 2-46 Installing the Control Unit

Installing Telephones and Adjuncts The control unit supports the MLX-10, MLX-10D, MLX-10DP, MLX-20L, and MLX-28D telephones, with or without Direct Station Selectors (DSSs), as well as analog multiline and single-line telephones. It also supports various adjuncts, which may require Multi-Function Mo...

Installing Multi-Function Modules Tip/ring (T/R) devices such as single-line telephones, fax machines, modems, and credit card verification terminals. Once connected, the MLX telephone and adjunct work independently of each other. This means they can send and receive calls at the same time. The MFM ...

Installing Multi-Function Modules 400B Adapter or 400B2 Adapter ● ✎ ✌ Multi-Function M o d u l e Power Supply (KS22911) D6AP Cord (7 feet long) Figure 3-1. Multi-Function Module Packing List RISK OF ELECTRICAL SHOCK: Follow all warnings and cautions. WARNING: Only a qualified technician should insta...

Installing Multi-Function Modules Before installing an MFM, disconnect all trunk and/or power cords thatare attached to the MLX telephone. This is to ensure that no hazardous voltages are present during installation. Ringing voltage from the MFM attached to the MLX telephone can cause electrical sho...

Installing Multi-Function Modules Pull UpandAway Press Center Tab Figure 3-3. Releasing the Deskstand 2 Release and remove the deskstand from the telephone, and Figure 3-4. See Figure 3-3 a Press on the top rear center of the deskstand to release the tab. b Pull the deskstand up toward you and swing...

Installing Multi-Function Modules Lift out ofCenterSlot Figure 3-4. Removing the Deskstand c Lift the deskstand out of the locating slot in the telephone base and place to one side. 3-6 Installing Telephones and Adjuncts

Installing Multi-Function Modules Figure 3–5. Releasing the Module Cover Screw 3 Release and remove the module cover. See Figure 3-5, Figure 3-6, and Figure 3-7. a Use a screwdriver to remove the screw in the lower righthand corner of the module cover. Installing Telephones and Adjuncts 3–7

Installing Multi-Function Modules Pull Up and Away P r e s sCenter Tabto Release M F M Module Cover L o c a t i n gS l o t Figure 3-6. Releasing the Module Cover b Press the center of the right side of the module cover with one hand to release the locking tab. c Swing open the module cover to releas...

Installing Multi-Function Modules L i f tOut of locating Slot Figure 3–7. Removing the Module Cover d Lift module cover out of locating slot and place to one side. Installing Telephones and Adjuncts 3–9

Installing Multi-Function Modules Locking Tab Line Jack Handset Jack / / . / Locking Tab Socket — Connector Pins Locking Tab Figure 3-8. Removing an MFM Module 4 To install a new MFM, go to Step 5. To reset jumpers on an existing MFM,go to Step 6. To remove an existing MFM, continue (see Figure 3-8)...

Installing Multi-Function Modules Locking Tab Socket ConnectorPins Line Jack Locking Tab Handset Jack L o c k i n g T a b Figure 3-9. Installing an MFM Module 5 Install the new MFM. See Figure 3-9. a Hold the MFM circuit board by the edges with the long connector pins facing the socket. Take care no...

Installing Multi-Function Modules Multi-Function Module / . T/R Operation Setting A, B, W and Y Pins and Jumper Placement w x Y z SAA Setting A, C, X and Z Figure 3–10. Setting and Adjusting the MFM Jumpers 6 Set or adjust the MFM jumpers for either a T/R device or a supplemental alert device. See F...

Installing Multi-Function Modules MFM Jack Guard Cover Figure 3-11. Removing the Jack Guard 7 To remove the jack guard, see Figure 3-11. a If the module cover has a square jack guard that protects the TEL/OTHER jack area, grasp and twist the guard to remove it. Save the jack guard if you are wall-mo...

Installing Multi-Function Modules L o w e rC o v e rInto Locating Slot Figure 3–12. Placing the Module Cover into the Locating Slot 8 To replace the module cover, see Figure 3-12, Figure 3-13, and Figure 3-14. a Place the locking tab on themodule cover into the slot on the left side of the telephone...

Installing Multi-Function Modules Lower andPress IntoCenter Slotto Secure Figure 3-13. Lowering and Locking the Module Cover b Lower the cover to the right and press firmly into the center slot to lock the tab in place. The tab must be secure. Installing Telephones and Adjuncts 3-15

Installing Multi-Function Modules Figure 3-14. Replacing and Tightening the Module Cover Screw c Replace and tighten the module cover screw that you removed in Step 3. 3–16 Installing Telephones and Adjuncts

Installing Multi-Function Modules LowerInto InnerCenter Slot Figure 3-15. Replacing the Deskstand 9 Replace the deskstand. See Figure 3-15. If you are wall-mounting an MLX-10, MLX 10D, or MLX-10DP telephone, go to Step 11; otherwise, continue with Step 9a. a Place the tab on the narrow edge of the d...

Installing Multi-Function Modules Lower and Press IntoCenter slot Figure 3–16. Lowering the DeskStand and Locking into Place b Lower the deskstand and lock into place. 3-18 Installing Telephones and Adjuncts

Installing Multi-Function Modules Deskstand TelephonetB a s e C a r d Tray L i n eC a b l e Figure 3–17. Replacing the User Card Tray and Line Cable 10 Replace the user card tray and line cable. See Figure 3-17. a Insert the user card tray at an angle, then lower and slide into the deskstand. b Repl...

Installing Multi-Function Modules Pull Up P r e s sCenter Tab Card Tray Deskstand TelephoneB a s e Line Cable Figure 3-18. Adjusting the Deskstand Height 11 Adjust the deskstand height. See Figure 3-18. a To change the deskstand’s height from low to high, press the top rear center of the deskstand t...

Installing Multi-Function Modules AC Power Outlet Wall Jack D 6 A P PowerS u p p l y 400B2 Adapter D 8 W Dss Dss I Figure 3–19. Powering Up the Telephone after Installing the MFM b Connect one end of the D6AP cord to the 2-conductor (small) modular jack on the 40013 or 40092 adapter, and plug the ot...

Installing Adjuncts 13 14 c Plug the power supply into a 117-V AC outlet that is not controlled by a wall switch. d Insert the plug end of the 400B or 400B2 adapter into the wall jack. Test the MFM for T/R operation. See “Testing MLX Telephones with MFMs” in Chapter 7. Attach the adjunct to the MFM....

Installing Adjuncts T o Adjunct D 8 W Cord Channel D4BU Connects to TEL/OTHER J a c k L i n e D 8 W Line MLX-10™ Desk Telephone T o 4 0 0 B M L X - 1 0 ™ Wall-Mounted Telephone Figure 3–20. Routing the Cord(s) Through the Cord Channel 4 To connect an adjunct to a single-line telephone: a Connect a 2...

Installing Adjuncts 5 To connect an adjunct to an analog multiline telephone: a Connect a 4-pair cord to the OTHER jack on the telephone. b Connect the other end to the VT jack on a General Purpose Adapter (GPA). c Connect the cord from the adjunct to the TEL/EQUIP jack on the GPA. d Go to Step 7. R...

Installing Adjuncts 4 Slide the switch on the back of the GPA to the setting that provides the required service. Basic. This setting is used to dial and answer calls from an analog multiline telephone or to attach a T/R adjunct such as a single-line telephone or answering machine. Incoming calls rin...

Installing Adjuncts Fax Machines You can connect a fax machine to one of the following, as described earlier in this chapter: ■ 012 module ■ MLX telephone with an MFM The fax machine can send and receive fax calls independently of thetelephone. Dial calls either from the fax machine’s dialpad or fro...

Installing Adjuncts Manual Operation (Analog Multiline Telephones Only) Manual operation is appropriate when a headset is used occasionally. Youpick up the handset to answer a call and replace it to hang up. The headset consists of the headpiece, and a modular base unit. The headpiece plugs into the...

Installing Adjuncts Headpiece ModularB a s eU n i t ModularBaseU n i t 502C Adapter Plug Prong Base Unit Headpiece H a n d s e tJack Handset Jack Manual Operation (Analog Multiline Telephones only) OTHER Jack (underside) One-Touch Operation (Analog Multiline Telephones) Headpiece One-Touch Operation...

Installing Adjuncts Dual-Tone Multifrequency (DTMF) Signaling You can connect external paging systems that use dual-tone multifrequency (DTMF) signaling, such as PagePac ® Plus with Zone Expansion Unit paging systems, to an LS or GS line/trunk jack programmed for paging operation, including bidirect...

Installing Adjuncts Speaker PAGEPACPLUS D4BU Cord Control Unit OUTPUTS PAGING INPUT MUSIC IN 117 VAC Figure 3-22. Single-Zone Paging with PagePac Plus Installing Telephones and Adjuncts 3-31

Installing Adjuncts CUSTOMER-SUPPLIED AMPLIFIER OUTPUTS voice Speaker coil Control Unit WARNING! I / J5 J4 D4BU PAGE INPUT Cord J1 117VAC HARRIS/DRAC0N Model 22050-900 D4BUCord GND J2 ● J1 +24V POWER C A B L E * , Loop-Start Trunk Adapter 117VAC WHEELOCK POWER SUPPLY MODEL EPS-2401 The black wire fr...

Installing Adjuncts PAGEPAC 20 OUTPUTS Speaker D4BU Cord 103A 12345678 103A 12345678 GND POWER CABLE +24V Control Unit Connection Block PAGING INPUT MUSIC IN 117 VAC DlW 13 14 15 4 PT 5 PR BOGEN Model PAM CC405258013 ACCESS MODEAUTO-MANUAL 29 R PBX 30 T 26 27 Universal Paging Access Module Set the A...

Installing Adjuncts MERLIN Identifier MERLIN Identifier™ allows the use of local telephone company caller identification services to receive, store and use calling party number information. Before installation, verify that this service provided by the Central Office is available on the lines to be c...

Installing Adjuncts NOTE: When a modem is connected to the TEL/OTHER jack on the MLX telephone equipped with an MFM, data calls can be made from the modem independently of the MLX telephone. Users dial data calls from the data terminal keyboard. See Chapter 6, “Connecting Data Equipment,” for comple...

Installing Adjuncts PAGEPAC 20 O U T P U T S Speaker P A G I N GI N P U T Connection I D4BU MUSIC 117 Block V A C Control Unit Cord I N 1 0 3 A 12345678 13 UNIVERSAL 14 15 PAGING ACCESS MODULE 103 A 4 PT MUSICPORT 12345678 5 PR ConnectionB l o c k BOGEN Model PAM CC405258013 ACCESS MODE AUOT-MANUAL ...

Installing Adjuncts Control Unit MUSICPORT D4BUCord I D4BU Cord ( . PAGEPAC PLUS MUSIC IN J2 PAGE INPUT 117VAC J1 P1 CK LS P3 PAGE INPUT SWITCH J101 J40 DL GS ‘ ( I AmpIiCenter Controller Zone ExpansionUnit Mic/Speaker Mic/Speaker Standard PhonoPatch Cord Mic/Speaker BKGD MOH OUT Music Source VOL Mu...

Installing Adjuncts Supplemental Alerts Alerting devices notify people working in noisy areas of outside, transferred, and intercom calls. Connect an alert to one of the following: ■ Single-line telephone ■ MLX telephone with an MFM ■ Supplemental Alert Adapter (SAA) and analog multiline telephone A...

Installing Adjuncts Supplemental Alert Adapter CONTROL TELEPHONE UNIT ALERTER ON OFF I I Telephone Wall Jack Figure 3-27. Installing the Supplemental Alert Adapter Unsupported Telephones, Adjuncts,and Adapters Alerter Do not connect the following analog telephone adjuncts and adapters to the system....

Installing Adjuncts ■ MTR Interface (MTRI) ■ Off-Premises Extension Unit (OPX) ■ System 25 Direct Extension Selector (DXS) See Table 3-1 for additional notes on unsupported telephones and adjuncts. Table 3–1. Unsupported Telephones and Adjuncts Model Notes 51013 Personal Terminals Digital Communicat...

Installing Adjuncts Table 3-2. Single-Line Telephones Model Description 2500MMGB Basic desk telephone 2554MMGJ Basic wall telephone 2500YMGK* Basic desk telephone with Message light and Recall button; Recall button used instead of switchhook for features that require a switchhook flash. 2500SM Basic...

Installing Adjuncts Single-Line Telephones in Release 3.0 and Later In Release 3.0 and later, only single-line telephones with positive disconnect are fully supported as system telephones (any single-line telephones,equipped with a ground-start button if necessary, can be used as PFT telephones). Ol...

Installing Direct Station Selectors Installing Direct Station Selectors The Direct Station Selector (DSS) is an optional piece of telephone equipment. You can connect up to two DSSs to an MLX-28D or MLX-20L telephone that is programmed as an operator console. Considerations Review the following item...

Installing Direct Station Selectors D8W D8AC MLX Telephone Dss DSS 1 DSS 2 D8W D8AC MLX Telephone DSS 1 Dss 2 Figure 3–28. Connecting One or More DSSs 4 Wire the telephone to the DSS unit(s). See Figure 3-28. a b c Remove the handset from the telephone, then place the telephone face down on a flat s...

Installing Direct Station Selectors AC Power O u t l e t Wall Jack I* I D 6 A P - - - - P o w e rSupply 400B2 Adapter D 8 W DSS Figure 3–29. Wiring for Auxiliary Power 5 6 7 8 Turn the telephone and the DDS unit(s) faceup with the telephone now to the left of the DDS unit(s). See Figure 3-29. Insert...

Installing Direct Station Selectors b Connect one end of the D6AP cord to the 2-conductor (small) modular jack on the 400B or 400B2 adapter, and plug the other end of the D6AP cord into the modular jack of the 406943837 or 406743419 power supply. CAUTION: Do not plug the D6AP cord into the 8-conduct...

Assembling MLX Telephones Assembling MLX Telephones You will need to assemble an MLX telephone before connecting it to the control unit. For all other telephones, skip to “Connecting Telephones to the Control Unit.” Considerations Review the following items before you begin the procedure: MLX teleph...

Assembling MLX Telephones Pull Upa n dA w a y Press Center Tab Figure 3-30. Adjusting or Removing the Deskstand To assemble an MLX telephone, follow the steps below. 1 Remove or adjust the deskstand. See Figure 3-30. ■ ■ If you want to leave the deskstand in the low position, go to Step 2. If you wa...

Assembling MLX Telephones To A d j u n c t D8W Cord Channel D4BU Connects to D 8 W TEL/OTHER J a c k Line To4 0 0 B M L X - 1 0 T M Desk Telephone Line Ii’ — MLX-10™ Wall-Mounted Telephone Figure 3-31. Connecting the Line Cords 2 Connect the line cords. See Figure 3-31. a b c d Plug one end of the D...

Assembling MLX Telephones Paper Clip Figure 3–32. Removing the Extension Label 3 Connect the handset. Insert 4 Label one the end of the coiled H4DU handset cord into the handset. extension identification card. a Insert a straightened paper clip into the hole on the side of the plastic cover while ho...

Assembling MLX Telephones 555-1234 MLX-10 Figure 3-33. Labeling the Extension b Type or write the assigned extension number on the card. See Figure 3-33. c If you are wall-mounting an MLX-10, MLX-10D, or MLX-10DP telephone, go to Step 5. If you are assembling a desk telephone, go to Step 6. 3–52 Ins...

Assembling MLX Telephones Figure 3-34. Removing the Handset Holder M L X - 1 0 Figure 3-35. Rotating the Handset Holder 5 Prepare the handset holder for wall-mounting. a Remove the handset holder by pushing it up and pulling it out. See Figure 3-34. b Rotate the handset holder 180 degrees and replac...

Assembling MLX Telephones J a c k P l u g Jack Guard Mounting Plate 630B Phone Mount Figure 3–37. Mounting the Backplate d Attach the backplate to the wall; see the instructions provided with the 6306 Phonemount. e Insert the two short screws provided with the Phonemount into the mounting plate. Be ...

Assembling MLX Telephones D8W ❑ Mounting Plate 6306 Figure 3-38. Routing the Cord Through the Backplate f g Plug the free end of telephone. Route the Figure 3-38. the cord into the LINE jack on the back of thecord through the cord channel above the jack. See Position the telephone on the mounting pl...

Installing Cordless or Cordless/Wireless Telephones b Type or write the button assignments on the card. c Insert the card and replace the plastic cover. Be sure the textured side of the cover is facing you. 9 Adjust the contrast on the telephone% display. ■ For an MLX-20L telephone, slide the lever ...

Connecting Telephones to the Control Unit ■ ■ ■ The charging base station requires only a three-prong AC outlet that is not connected to a wall switch. The telephone handset must be within range of the radio base. The indoor range is 400 through 600 ft. and the outdoor range is up to 1000 ft. Except...

Connecting Telephones to the Control Unit ■ If an MLX telephone or analog multiline telephone is in a different building from the control unit, and is within 1000 ft. (305 m) of the control unit, connect the telephone to the control unit, using two ln- Range Out-of-Building (lROB) protectors. Make s...

Connecting Telephones to the Control Unit WARNING: National and local building codes specify the type of cable required for telecommunication wiring. For example, indoor wiring (DIW cable) cannot be used inside or on top of air plenums or ducts, along hot pipes, or across walkways. Consult your loca...

Connecting Telephones to the Control Unit h , EVEN 408 CentralOfficeLines Bridging Adapter (BR-241-B1) D8W Station ODD # L i n e Telephone Figure 3-39. Connecting Two Voice Pairs to a Telephone Using a BridgingAdapter (BR-241-B1) Installing Telephones and Adjuncts 3-61

Connecting Telephones to the Control Unit Removing Damaged Connecting Blocks be In some cases, a connecting block becomes damaged and must removed. To remove a damaged connecting block, follow the steps below: 1 2 3 4 5 6 7 Remove the wires or the patch cord from the connecting block. ■ If you have ...

Connecting Telephones to the Control Unit P l i e r s 788 K1Retainer Tool Figure 3-40. Removing the Connecting Block Installing Telephones and Adjuncts 3–63

Connecting Telephones to the Control Unit 3-64 Installing Telephones and Adjuncts

Connecting the Control Unit to the Network Interface 4 The way you connect the control unit to the network interface depends on the type of network interface that is installed. While there are many ways you can do this, the methods discussed in this chapter are usually best. CAUTION: The telephone c...

Wiring Wiring The local telephone company should have installed the network interface (the central office trunks) already. Before you install the system, verify that the network interface is the proper type and that it is within 25 ft. (7.6 m) of thecontrol unit. If the network interface is more tha...

Wiring NOTE: If you need to connect the trunk cords differently from the instructions on the system forms, record each change on Form 2c, System Numbering: Line/Trunk Jacks. See Appendix A, “System Numbering Forms. ” Also, you may need to know the interface codes for network facilities, These codes ...

Wiring RJ21X Interface The RJ21X network interface has a female 50-pin (25-pair) amphenolconnector, as shown in Figure 4–1. To connect the RJ21X interface to the control unit, you must build a wiring field between the RJ21X interface and the control unit using a 66-type block (RJ21). This field conv...

Wiring 66-Type Block (RJ21-type) 25-Line Interface Line Tip Ring Phone Number Line 1 Line 2 Line 3 Line 4 Line 5 Line 6 1 26 1 555-3827 , 2 27 2 555-3828 3 28 3 555-3829 25 50 25 555-3851 USOC CUSTOMER JACJ NO. 4 Jacks To/From Control l U n i t ● 1 pr. 1 pr. 1 pr. RJ21X Amphonol Plug ● ● 1 pr. Line ...

Wiring Building the Wiring Field Build the wiring field between the network interface and the control unit using 110AB1-100JP12 termination blocks with modular jacks and associated hardware. Figure 4-2 shows the hardware you need, including 110AB1- 100JP12 termination blocks with modular jacks, 110A...

Wiring AT-8762D lmpact Tool T o o l Spudger 110 Impact Tool 788J1 788 K1 Retainer Modular Plug Pressers Figure 4-3. RJ21X Wiring Field Tools To connect the RJ21 X network interface to the control unit, follow the steps below. Figure 4–3 shows the tools you need. 1 For each piece of hardware, drill t...

Wiring 3 If necessary, repeat Steps 1 and 2 for a second column. 4 Run the 25-pair amphenol cable on the RJ21X interface to the termination blocks. If more length is needed, use an A25D male-connector, single-ended, 25-pair, nonplenum cable. 5 Mount the D-rings to properly dress the wires, as needed...

Wiring 8 9 10 Test the central office trunks for proper connection. See “Testing Trunks,” later in this chapter, for instructions. Label the network interface jacks, control unit module jacks, termination blocks, and D2R cords. See “Labeling Trunks,” later in this chapter, for instructions. For each...

Wiring RJ11 and RJ14 Interfaces note the following differences: ■ RJ11 connects ■ RJ14 connects one central office trunk per jack. two trunks per jack. RJ11 and RJ14 interfaces are connected to the control unit similarly. However, Plug a 267C-type adapter into each RJ14 jack. You need D2R cords for ...

Wiring 1 2 3 4 CAUTION: Incorrect wiring can damage the ports and cause them to stop functioning. Make sure you use the proper cords. For all GS/LSmodules, do the following: ■ Use a D2R cable from an RJ11. ■ Do not use the Brand-Rex Quad cable from an E66 block. If you cannot avoid using the Brand-R...

Testing Trunks CAUTION: Be careful not to connect tie trunks to GS, LS J or DID ports. Since all the jacks on the termination block are 8-wire jacks, it is possible to interchange tie trunk wires with GS, LS, or DID wires accidentally. RJ48C/X Interface The RJ48C/X interface terminates a DS1 trunk a...

Testing Trunks 2 If you find a central office trunk that does not have dial tone, check for a bad adapter or loose connection. If adapters and wiring are in working order but you still do not hear a dial tone, notify the AT&T Service Center acting as the customer’s agent. 3 When you hear a dial ...

Labeling Trunks 6 If you find a central office trunk that does not have dial tone, check for a bad adapter or loose connection. If adapters and wiring are in working order but you still do not hear dial tone, notify the AT&T Service Center acting as the customer’s agent. 7 If you cannot dial out...

Installing the Channel Service Unit only the ACCULINK CSUs are available for installation. For more information about the ESF T1 CSU and the 551 T1 CSU, see Maintenance and Troubleshooting. The operator’s guides shipped with the ACCULINK CSUs provide detailed installation, set-up and operation, and ...

Installing the Channel Service Unit ■ There are no DIP switch options. All options are set via software commands. Access the options in the following ways: — Locally, from the front panel — Remotely, using the integral 2400-bps modem. The front panel of a local ACCULINK, in Passthrough mode, can acc...

Installing the Channel Service Unit AT&T Paradyne ∧ ACCULINK < F 1 F 2 F3 > NET EQPT NET 3150 OUT OUT EQPT OK FAIL TEST, SIG 00F ALRM EEr SIG 00F ALRM PDV BPV N E T W O R K DTE Figure 4-6.3150 Front Panel ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑...

Installing the Channel Service Unit 4-18 Connecting the Control Unit to the Network Interface

Installing the PC, CAT, or Printer 5 Once you complete the installation procedures presented in the previouschapters, you can connect a Station Message Detail Recording (SMDR) orCall Accounting Terminal (CAT) printer and a personal computer (PC), or a CAT and CAT printer, to the system. Connecting a...

Connecting a PC to the Control Unit Connecting a PC Within 50 Feet Use this procedure to connect a PC to the control unit when the PC is within 50 ft. (15.2 m) of the control unit. You need the following hardware for this procedure: ■ 355AF adapter ■ D8W cord ■ EIA-232-D cable (optional) To connect ...

Connecting a PC to the Control Unit 1 2 3 4 5 6 7 8 9 To connect a PC 50 ft. (15.2m) or more distant, follow the steps below. See Figure 5-2. Plug one end of a D8W cord into the ADMIN jack on the control unit. Plug the other end of the D8W cord into a 355AF adapter. Connect an EIA crossover cable to...

Connecting a PC to the Control Unit Processor Module SMDRJ a c kADMINJ a c k D8W 3 5 5 A F Adapter EIA Crossover Cable EIA-232-D Z3A2ADU D8W ADU Crossover Cable Control Unit 400B2 D6AP 2012D-50M — 4 Pair Plug Adapter Transformer Ended Cable AC Outlet Direct Connection Wall BR1A-4P Adapter Jack o r 1...

Connecting a CAT to the Control Unit Connecting a CAT to the Control Unit The Call Accounting Terminal (CAT) is a stand-alone unit that provides call accounting information. It connects to the SMDR jack on the control unit and links the control unit to the CAT printer. The connection of the CAT to t...

Connecting a Printer to the Control Unit Connecting a CAT and Printeron the Same AC Outlet 1 2 3 4 5 6 Use this procedure to connect a CAT and CAT serial printer into the same AC outlet as the control unit, provided the CAT is fewer than 14 ft. (4.27 m) andthe printer is fewer than 50 ft. (15.2 m) f...

Connecting a Printer to the Control Unit CAT PLUS Connections Using Same AC Outlet SMDR Port Long Cord Z200A EM I v Filter 00 CAT PLUS Terminal D8W-87 Short Cord CAT Printer Figure 5-3. Connecting a CAT and Printer on the Same AC Outlet Connecting a CAT and Printer on a Different AC Outlet If the pr...

Connecting a Printer to the Control Unit S M D RJ a c k Z200AE M IF i l t e r 3 5 5 A FAdapter Control Unit EIA-232-D SMDR Printer Figure 5-5. Connecting a Printer Within 50 ft. (15.2 m) To connect a printer within 50 ft. (15.2 m), follow the steps below. Refer to Figure 5-5. 1 Plug the short end of...

Connecting a Printer to the Control Unit ■ 248B adapter ■ D8W cords ■ D6AP power cord ■ EIA-232-D cable ■ 4-pair plug-ended cable To connect a printer 50 ft. (15.2 m) or more away from the control unit, follow the steps below. See Figure 5-6. 1 Plug the short end of a Z200A EMI cord into the SMDR ja...

Connecting a Printer to the Control Unit 248B Adapter 2012D Transformer T r a n s f o r m e rwith 248B Adapter D6AP Cord Figure 5-7. Connecting the 24813 Adapter and the 201213 Transformer 9 10 11 Plug the other end of the D6AP cord into the 2012D-50M transformer. If you are working with a 248B adap...

Connecting a Printer to the Control Unit 12 13 14 15 If the 400B2 is plugged into a wall jack, make sure that building wiring has been set up so that the wall jack for the control unit cancommunicate with the wall jack for the printer. If the 400B2 is plugged into a BRIA-4P adapter, 102 connectingbl...

Connecting a Printer to the Control Unit Table 5–1. AT&T 572 Printer Options No. Function Menu Status 01 FORM LENGTH 09 11 02 LPI 01 6 03 CPI 01 10 04 LQ or NLQ 01 LQ 05 BUZZER 01 ON 06 FONT 01 BUILT-’’IN” 07 RESOLUTION 01 144 11 BUFFER 02 ON-"LINE" 13 PW ON MODE 01 ON-"LINE" 14 ...

Connecting a Printer to the Control Unit Table 5–2. AT&T 475/476 Printer DIP Switch Settings* Switch 1 Switch 2 Switch 21 DIP 1-Open DIP 1-Open DIP 1-Open DIP 2-Closed DIP 2-open DIP 2-Open DIP 3-Open DIP 3-Open DIP 3-Open DIP 4-Open DIP 4-Open DIP 4-Closed DIP 5-Closed DIP 5-Open DIP 5-Open DIP...

Connecting a Printer to the Control Unit Table 5–3. AT&T CAT Printer DIP Switch Settings* Switch 1 Switch 2 Control Switch DIP 1-On DIP 1-On DIP 1-Off DIP 2-On DIP 2-On DIP 2-CM DIP 3-On DIP 3-Off DIP 3-Off DIP 4-On DIP 4-Off DIP 4-Off DIP 5-On DIP 5-On DIP 5-On DIP 6-On DIP 6-On DIP 6-Off DIP 7...

Connecting Data Equipment 6 This chapter explains how to set up data stations. A data station sends and/or receives data. If the data station includes a telephone, the station can also send and receive voice. If the system includes both modem and 7500B datastations that need to communicate with each...

Data Stations Table 6-1. Data Station Configurations Type of Telephone GPA or Station (for voice) MFM D C E DTE Analog voice Analog multiline GPA Modem Terminal, PC, fax (cannot and modem telephone and dial), optical scanner, or data BR-241-B1 host computer bridging adapter Modem None None Modem Ter...

Data Stations 7500B Data Stations A 7500B data station uses a 7500B data module to convert MLX voice signals and DTE digital signals to the digital transmission signaling standard, so that itcan send and receive digital signals. This type of station requires PRI facilities to send and receive data t...

Analog Voice and Modem Data Stations Analog Voice and Modem Data Stations Figure 6-1 shows the equipment configuration for an analog voice and modem data station. GPA Settings The switch on the back of the General Purpose Adapter (GPA) used in Step 4, provides two settings, Automatic and Basic (Join...

Analog Voice and Modem Data Stations 408,408 GS/LS, or 008 Module Two adjacent Analog Extension jacks D8W cord B R - 2 4 1 - B 1B r i d g i n g A d a p t e r D8W cord LINE Jack D8AC cord TEL/OTHERj a c k VT jack AC Outlet G P A Data Terminal Analog MultilineTelephone TEL/EQUIP jack D4BUcord LINE jac...

Modem Data-Only Stations Modem Data-Only Stations 1 2 3 4 Figure 6–2 shows the equipment configuration for a modem data-only station. To setup a modem data-only station, follow the steps below: If using an external modem, use an EIA-232-D cable to connect themodem to the serial port on the data term...

MLX Voice and ModemData Stations MLX Voice and Modem Data Stations Figure 6-3 shows the equipment configuration for an MLX voice and modem data station. 008 MLX or 408 GS/LS-MLX Module M L X Extension jack TEL/OTHERj a c k AC Outlet D8W cord , LINE j a c k D4BU cord Data Terminal MLX Telephone with ...

MLX Voice and 7500B Data Stations MLX Voice and 7500B Data Stations Figure 6-4 shows the equipment configuration for MLX voice and 7500B datastation. The configuration shown in Figure 6-4 is for asynchronous 7500B datatransmission. For information on setting up synchronous 7500B data stations, see “...

MLX Voice and 7500B Data Stations 0 0 8 M L X o r408 GS/LS-MLX M o d u l e MLX E x t e n s i o n j a c k D8W cord PHONE LINE jack jack PORT 1 Data Module D8W EIA-232-D Data c o r d LINE jack POWER Cable Terminal ; SERIAL connector MLX WP90110-L7 Telephone Power Supply AC Outlet AC Outlet Figure 6-4....

7500B Data-Only Stations 7500B Data-Only Stations . 1 2 3 4 5 6 Figure 6-5 shows an equipment configuration for a 7500B data-only station. To set up a 7500B data-only station, follow the steps below: Use an EIA-232-D cable to connect the SERIAL port on the data terminal to the 7500B data module. For...

7500B Data-Only Stations 008 MLX or 408 GS/LS-MLX Module MLX Extension jack D8W cord 440A4 (100W) Terminating Resistor Adapter LINE jack Data Module [ PORT 1 E I A - 2 3 2 - D D a t a POWER Cable Terminal connector S E R I A L WP90110-L7 Power Supply AC Outlet AC Outlet Figure 6-5. 7500B Data-Only E...

Video Conferencing Data Stations Video Conferencing Data Stations You can use the 7500B data module with a Multipurpose Enhancement Boardfor synchronous data communication. This type of station allows datatransmission at speeds of 56 or 64 kbps. This section is only a guideline for connecting video ...

Video Conferencing Data Stations D8W cord Two MLX extension jacks DS1 line/trunkj a c k LINE jack D8Wc o r d CSU B 8 Z 2 o r A M I Setting D8W cord 4 0 4 A TerminatingR e s i s t o r A d a p t e r(Optional) 4 4 0 A 4TerminatingR e s i s t o rA d p a t e r(Optional) 5 E S S Switch o r 4 E S S Switch ...

Video Conferencing Data Stations 7 If it is not already connected, connect the CSU to the 100D module on the control unit and to the 5ESS or 4ESS exchange switch, See “lnstalling the Channel Service Unit” in Chapter 4. 8 When you are ready to power up the system, plug the power supplies, CSU, video ...

Initializing and Testing the System 7 When you have finished installation, you are ready to initialize the system as described in this chapter. Initializing the System To initialize a Release 3.0 system, use one of the following methods: Restore from a 3.0 system programming disk or Translation memo...

Initializing the System Programming Guides The following guides are available to assist you: Programming Summary for quick-reference procedures (documentnumber 555-630-111) System Programming for detailed procedures (document number 555- 630-140, in the binder accompanying this one) System Programmi...

Setting the Time and Date . 2 Use SPM and the system programming disk to perform the Restore procedure. See System Programming and Maintenance (SPM) for instructions. NOTE: You must restore the system using the system programming (or backup) disk or memory card whenever a frigid start (System Erase)...

Testing the System 5 Hang up. The control unit should send a ring burst, and the Message light on the 2500 telephone should turn on. 6 Turn off the Message light. Dial the appropriate feature code. Testing Telephones for Dial Tone 1 2 3 To test for dial tone, follow the steps below: Press an ICOM or...

Testing the System Testing Analog Multiline and Single-Line Telephones 1 2 3 4 5 6 7 To test the basic operation of analog multiline and single-line telephones, follow the steps below: If you are testing a multiline telephone, press an lCOM or SA button. Pick up the handset and wait for dial tone. D...

Testing the System 1 2 3 4 To test incoming automatic-start tie-trunks, follow the steps below: At the far-end tie-trunk site, have someone pickup the handset and dial a tie trunk assigned to a button on your telephone. Your telephone should ring, and the LEDs next to the tie-trunk button should res...

Testing the System Testing Two-Way Dial-Repeating Tie Trunks For two-way dial-repeating tie trunks, perform both the incoming and outgoingdial-repeating tie trunk tests. Testing Incoming Dial-Repeating Tie Trunks Perform this test for dial-repeating tie trunks that are two-way or incoming only. If y...

Testing the System 2 3 4 5 Pick up the handset. (In Hybrid/PBX systems with pooled tie trunks, press an SA button and dial the pool dial-out code.) The green LED next to the selected button lights. Dial the tie-trunk number of the extension where someone is waiting for your call. You should hear rin...

Testing the System Testing the DSS At each Direct Station Selector (DSS), check that all lights are operational. Then use the DSS to call a telephone in the system. Test the Page buttons on the DSS. Testing Night Service 1 2 3 4 5 6 7 8 To test the Night Service feature on the system operator consol...

Testing the System 9 c Hang up the handset. d Press the Recall button and dial the password. (On an MLX telephone without a programmed Recall button, press the Feature button and dial 775 and the password before picking up the handset.) e Pick up the handset and make an outside call. f Verify that y...

Testing the System 2 Make an announcement into the handset. You should hear the announcement over the loudspeaker(s). 3 Hang up. 4 Repeat Steps 1 through 3 for all paging zones. Testing Music On Hold 1 2 3 4 5 6 To verify that music is provided to outside callers placed on hold, follow the steps bel...

Testing the System Testing the Power Failure Transfer Jacks To test a power failure transfer (PFT) jack for proper operation, the outside line numbers to the module’s line/trunk jacks must be assigned and the trunks must be operational. A PFT telephone on a GS line must have a GS button attached to ...

Testing the System 6 7 8 9 10 11 12 If the telephone is connected to a GS trunk, push the GS button attached to the telephone again. Dial an outside number—make sure someone can answer the call. After the call is answered and you have verified that you have good two- way communication, tell the pers...

Installing the Control Unit’s Housing If you hear dial tone after one to three seconds of silence, proceed with this test. 4 Dial 12345678*0#. You should hear a dual-tone multifrequency (DTMF) signal as each button is pressed. When you finish dialing, you should hear a 3-beep confirmation tone. 5 Re...

Installing the Control Unit’s Housing Top Cover Empty module Figure 7-2. Installing the Control Unit Top Cover Initializing and Testing the System 7–21

Installing the Control Unit’s Housing Installing the Front Cover To install the front cover, see Figure 7-3 and follow these steps: 1 Hook the top of the front cover onto the top cover. 2 Push down on the bottom of the front cover until it locks securely on the base of the wire manager on the module...

Voice Messaging Systems and Touch-Tone Receivers Call Management System (CMS) — PassageWay TM Direct Connect Solution for Microsoft® Windows System Programming and Maintenance (SPM) ■ Integrated Solution Ill (IS Ill) UNIX System-based products — AUDIX Voice Power™ IS Ill — Call Accounting System (IS...

Automated Document Delivery System — Table 8-1. TTRs Required by VMS No. of TTRs No. of 400 or No. of Required No. of 400 GS-LS/TTR VMS Ports 012 Modules Modules 1 1 1 0 2 1 1 0 3 2 1 0 4 2 1 0 6 3 1 o r 2 0 o r 1 8 4 1 o r 2 0 o r 1 12 6 2 o r 3 0 o r 1 Automated Document Delivery System Automated ...

Call Accounting System Considerations Using one line for fax transmission limits ADDS to approximately 100 calls per day. Businesses anticipating more than 100 calls per day may need more than one system to handle the call volume efficiently. Use ADDS in a two-line configuration to maximize performa...

Call Accounting System ■ CAS software To use CAS for Windows with the system, the following components are recommended: ■ For a single-site system, an NCR 3315 PC (20-MHz 386) with 6 MB of RAM and a 120-MB hard disk ■ For a multi-site system, an NCR 3332 PC (66-MHz 486) with 16 MB of RAM and a 340-M...

Call Accounting Terminal 1 2 3 4 A summary of the installation procedure is provided below: Connect the hardware. See “Connecting a PC to the Control Unit” inChapter 5. Complete the CAS worksheets. Make sure that they show all information you need on telephone lines and extensions, calling patterns ...

Call Accounting Terminal Considerations You can connect only one CAT to the system. You must use a serial printer such as the CAT printer. You must locate the CAT Plus within the distances noted below: ■ Control unit — 14 ft. (4.27 m) direct connection — 1000 ft. (305 m) using building wiring ■ Seri...

Call Management System CAT Documentation Call Accounting Terminal, CAT Plus V3 for Business Installation and Use Call Accounting Terminal, CAT Plus V3 for Hospitality Installation and Use Call Management System Call Management System (CMS) is a DOS-based software application thatsimulates the action...

Call Management System The two CMS interface card ports on the PC must be connected to two analog multiline telephone jacks on the same analog multiline telephone module; these jacks must be operator positions. If two operator position jacks are not available on the same module, another analog multi...

Call Management System CMS software Digital Announcement Unit for CMS Parallel printer and cable to connect the printer to the PC Supervisor console (MERLIN II System Display Console) Agent telephones (any MLX or analog multiline telephones supported by the system) Two analog multiline modules (008 ...

CONVERSANT CONVERSANT CONVERSANT is an entry-level voice response system that enables you torun integrated voice response (IVR) applications. CONVERSANT can automatically answer and route calls and execute telephone transactions.CONVERSANT consists of the hardware and software that supports transact...

Integrated Solution Ill CONVERSANT Intro Documentation CONVERSANT Intro Application Support Software lnstallation Guide CONVERSANT Intro Application Support Software User’s Guide Integrated Solution III Integrated Solution Ill (IS Ill) is a complete package of UNIX System-based voice processing and ...

Integrated Solution Ill If IS Ill includes AUDIX Voice Power (or Fax Attendant) when users receive voice mail (or fax mail) messages, the Message LEDs on their telephones light (as long as a mailbox or fax mailbox has been assigned to each of those telephones). The system may need more touch-tone re...

Integrated Solution Ill The following hardware is also required: A 355AF adapter for connecting the Master Controller to the serial porton the control unit if they are within 50 ft. (15.2 m) of each other and are on the same AC branch circuit ADUs for connecting the Master Controller to the serial p...

AT&T Attendant AT&T Attendant AT&T Attendant is a stand-alone application that provides operator-like services through the use of prerecorded messages and electronic switching. Considerations You cannot connect AT&T Attendant to a system that operates in BehindSwitch mode. You cannot...

MERLIN MAIL The following hardware is also required: AT&T Attendant unit and cords Some AC power strips may be needed, since the Attendant ispowered by wall-mounted transformers (10 V AC). Powering and grounding procedures must follow those established for T/R telephones that require auxiliary p...

MERLIN MAIL Considerations You cannot connect MERLIN MAIL Voice Messaging System to a systemoperating in Behind Switch mode. MERLIN MAIL Voice Messaging System is available in 2-port and 4-port configurations. Both models have four hours of message storage capacity. You can use up to eight jacks on ...

MERLIN MAIL MERLIN MAIL has an EIA-232-D serial port and an external modem to support remote diagnostics. You cannot use the first four logical IDs on a 008 OPT module to physically connect telephone equipment; however, you can use the extension numbers of these logical IDs for phantom extensions. A...

MERLIN PFC MERLIN PFC The MERLIN PFC (Phone-Fax-Copier) telephone is a 34-button display telephone with a built-in fax and personal copier that provides the convenience of a fax machine and personal copier in one compact unit. TheMERLIN PFC allows the user to make and receive inside and outside call...

MERLIN PFC Hybrid/PBX and Key Modes The dedicated fax line for incoming fax calls from the central office must be connected to a line jack on the control unit, and the line cannot be assigned to a pool. If DID is used, a DID number must be assigned to the fax extension. If a dedicated private line i...

PassageWay Direct Connect Solution PassageWay Direct Connect Solution PassageWay Direct Connect Solution is a collection of five software applications that provide an interface between an approved DOS PC and thesystem through an MLX-28D, MLX-20L, or MLX-10DP telephone: AT&TCall. A card file appl...

System Programming and Maintenance (SPM) System Programming and Maintenance (SPM) System Programming and Maintenance (SPM) is a DOS-based software application that allows you to use a PC to program and maintain the system.SPM performs the same functions as an MLX-20L telephone used as a system progr...

System Programming and Maintenance (SPM) Hardware Requirements The following hardware is required: ■ An approved PC or other DOS-compatible PC with: — At least 512K of RAM — A double-sided floppy disk drive (either 5.25-inch or 3.5-inch) — A serial port assigned to COM1 or COM2. The serial port can ...

System Programming and Maintenance (SPM) 8-26 Installing Applications

Upgrading the System 1 2 3 To upgrade the control unit, follow the steps below: Remove the control unit housing. See “Removing the Control Unit Housing,” next in this chapter. If the current system programming is to be used in the upgraded system,back up system programming. See “Completing the Upgra...

Removing the Control Unit Housing Removing the Control Unit Housing Remove the control unit housing as described below. See Figure 9-1. ■ For a MERLIN II or a MERLIN LEGEND (Release 2.1 or later) Communications System: 1. Remove the front housing from each carrier by pulling the bottom- front toward...

Removing the Control Unit Housing MERLIN II and MERLIN LEGEND 2.1 and later Communications System MERLIN LEGEND 2.0 and earlier Communications System HousingClip Housing Figure 9–1. Removing the Control Unit Housing Upgrading the System 9–3

Powering Down the System Powering Down the System 1 2 3 4 You may need to power down the system to add upgraded equipment to the carrier. CAUTION: Follow these steps in the exact sequence. To power down the system, follow the steps below Turn off the power supply on the basic carrier. and see Figure...

Powering Down the System -48 VDC Auxiliary Power Auxiliary Power Input Unit AC AUX INPUT POWER -48 VDC Power Cord ‘ Ground Wire AUX Power Unit AC AC Power Cord Outlet FerriteCores Control Unit AC Power Cord Figure 9–2. Powering Down the System Upgrading the System 9–5

Upgrading the Control Unit Upgrading the Control Unit 1 Do not remove any of the existing carriers. 2 Refer to the Control Unit Diagram on the flip side of System Planning Form 1. If you are installing an expansion carrier, remove the rightmost module from the control unit and put it aside. See Figu...

Upgrading the Control Unit Figure 9-3. Removing a Module from the Carrier Replacing the Housing Clips 1 Remove the housing clips from the right side of the module. Upgrading the System 9–7

Upgrading the Control Unit a b c d e f Remove the rightmost module from the control unit. See “Removing aModule” in Chapter 2 for instructions. Using a flat-blade screwdriver, unscrew the upper-right corner of the carrier only far enough to free the clip. Pull the top-right corner of the carrier tow...

Upgrading the Control Unit Figure 9-4. Replacing a Module in the Carrier 3 Remove the clips from the left side of the control unit as you did in Step 1; however, make sure you replace the clips before securing the screws again. 4 Reinstall the power supply module by hooking it onto the rod at the to...

Modifying the Processor for Key Mode Modifying the Processorfor Key Mode 1 2 3 4 5 To modify the processor for Key mode in Release 3.0, follow the steps below. For earlier releases, see Appendix E in Maintenance and Troubleshooting. Prepare a non-metallic surface, such as a table, on which to work. ...

Modifying the Processor for Key Mode Remove Cover ReleaseEach Catch on Module PROCESSOR MODULE Figure 9–5. Removing the Processor Module Cover Upgrading the System 9–11

Modifying the Processor for Key Mode Lift Circuit boardUp and Over Figure 9-6. 6 7 8 9 10 11 12 I PROCESSOR MODULE Removing the Processor Module Circuit Board Holding the processor circuit board at each end, lift it up and turn it over and away from you. See Figure 9-6. Place the processor circuit b...

Modifying the Processor for Key Mode PROCESSOR CIRCUIT BOARD Front Rear CLOSED OPEN (KEY) (PBX) Figure 9–7. Changing the Key Mode Switch Position to Closed Upgrading the System 9-13

Completing the Upgrade Completing the Upgrade WARNING: The following procedures are for qualified technicians or service personnel only. installation or maintenance of this product by anyone other than qualified personnel may damage or impair the product—thelimited warranty does not cover such damag...

Completing the Upgrade 3 4 5 6 7 ■ To back up system programming from Release 2.1, you must use version 2.16 or higher of SPM. Install a Release 3.0 processor module. See Chapter 2, “installing theProcessor.” Perform a frigid start (System Erase) to ensure that all systemprogramming is returned to d...

Completing the Upgrade 4 5 6 7 8 See “Installing the Control Unit” in Chapter 2 if you need instructions.Install the Release 3.0 processor module in the carrier. See “Installing the Processor” in Chapter 2. Perform a frigid start (System Erase) to ensure that system programming is returned to defaul...

Completing the Upgrade 3 Connect the side panels to the front panel(s) in the same way. 4 Pickup the housing and place it on the control unit. If the system has more than one carrier, make sure you hold the housing only from thebasic carrier side; otherwise, the housing can disassemble. a Line up th...

System Numbering Forms When you change any existing trunk or extension wiring, record information about the wiring on the appropriate system numbering form. This appendix includes examples of all of the system numbering forms,and instructions for completing Form 2a, “System Numbering: Extension Jack...

System Numbering Forms Form 2a, System Numbering: Extension Jacks Renumber System* ❑ 2-Digit+ ❑ Selected Extension Numbers ❑ 3-Digit ❑ Set Up Space Mod. Log. Jack Type 2-Dig 3-Dig. Ext. Set Up Renumber AUDIX Ext. Old Wire Person, Location l VEX Voice Type ID A D† B Eqpt. No. u No. Space to Label Ext...

System Numbering Forms Form 2c, System Numbering:Line/Trunk Jacks Music-on-Hold, Line/Trunk No. S o u r c e Maintenance Alarm, Line/Trunk No. Loudspeaker Page, Line/Trunk No(s). Loop-Start Reliable Disconnect N O ◆ Yes Incoming QCC Line/Trunk QCC Operator Module Jack Type Toll Type Pool Type (Main T...

System Numbering Forms Form 2d, System Numbering: Special Renumbers Pools* (Forml 2c) Description Factory-Set Number Renumber t o 70 890891892893894895896897898 888 7 7 1 Group Paging (Form 7b) Factory-Set Renumber Group ID Number to 793784795 796797 798799 Factory-set Renumber (QCC Queue) Number to...

Unit Load Calculation Worksheet If you determine that you need to recalculate the unit load for any carrier, use the instructions on the following worksheet. NOTE: ■ You should have a separate copy of the worksheet for each carrier, ■ See “Unit Loads” in Chapter 1 for information on recalculating un...

Unit Load Calculation Worksheet Unit Load Worksheet 1. Number of modules in carrier (excluding power supply and processor: ■ If fewer than five, auxiliary power is not required. ■ If five or six, continue to Step 2. 2. Key or Behind Switch mode only: Indicate configuration of lines; then go to Step ...

Unit Load Calculation Worksheet 5. Calculate the estimated unit loads. Module Qty x Unit Load = Total 008 12.0 008 MLX 13.5 008 OPT 8.0 012 8.4 10OD 0.0 400 0.0 400 EM 8.0 400 GS/LS/TTR 8.0 408 12.0 408 GS/LS 12.0 408 GS/LS-MLX 13.5 800 0.0 800 GS/LS 0.0 800 GS/LS-lD 8.0 800 DID 8.0 Total Estimated ...

Unit Load Calculation Worksheet 6. Calculate the actual carrier unit load. = Total Equipment Network Access Lines* DID DS1 GS/LS TieTelephones MLX-10MLX-10DMLX-28DMLX-20LBIS-10 BIS-22BIS-22DBIS-34 BIS-34DMLC-5MDC-9000MDCW-9000 10-Button Basic 10-Button HFAI 34-Button Basic 34-Button DLX 34-Button BI...

Unit Load Calculation Worksheet Equipment Optional Equipment Direct Station Selector‡ General Purpose Adapter Hands-Free UnitHeadset Adapter Qty x Unit Load Hybrid/PBX or M o d i f i e d 0.7 0.80.8 0.8 Square 0.9 1.01.01.0 Total Actual Unit Load = Total † The MFM has its own wall power unit located ...

Unit Load Calculation Worksheet 8. Calculate the unit loads for slots 5 and 6 of the carrier. Qty x Equipment Network Access Lines*DS1 GS/LS TieTelephones MLX-10 MLX-10DMLX-28D MLX-20LBIS-10 BIS-22 BIS-22DBIS-34BIS-34D MLC-5 MDC-9000MDW-9000 10-Button Basic10-Button HFAI 34-Button Basic34-Button DLX...

Unit Load Calculation Worksheet 9. Try to exchange modules between carriers to reduce the unit loads for slots five and six to 27. (Remember that the 100D, 400, 400 GS/LS/TTR, 800 GS/LS-lD, 800, and 800 GS/LS modules have unit loads of 0.0.) Repeat Steps 1 through 8 to recalculate unit loads for new...

Index Data stations continued configuration diagram, 6-13procedure, 6-12 MLX voice and modem data configuration diagram, 6-10 procedure, 6-11 modem-only configuration diagram, 6-9 procedure, 6-8 - 6-9 overview, 6-1 - 6-4 video conferencing configuration diagram, 6-18 CSU settings, 6-20data module se...

Index Processor installation, 2-28 - 2-29 , 2-30modifying for Key mode, 9-10 - 9-13 Programming disk, 7-2 - 7-3guides, 7-2 overview, 1-4 Protector 146A, 2-14 - 2-15147A, 2-14 - 2-15 R Radio-frequency interference (RFI), 2-3 Ring generator, 2-19 - 2-20 S SAA (Supplemental Alert Adapter), see Suppleme...

Index Testing the system analog telephones, 7-7 ARS, 7-13 Coverage feature, 7-14 - 7-15dictation system, 7-16 DID trunks, 7-8 - 7-9Direct Station Selector (DSS), 7-15 ground-start trunks, 7-8 Group Calling feature, 7-13 - 7-14 loop-start trunks, 7-8MLX telephones basic features, 7-4 -7-5 display, 7-...

Index U V Unit load Video conferencing auxiliary power units, 2-17 configuration diagram, 6-18 checking, 2-16 - 2-17 data module settings, 6-20 Upgrading the system hardware required, 6-16 - 6-17 control unit, 9-1 - 9-8 procedure, 6-19 - 6-20 from MERLIN II system, 9-15 - 9-16 VMS (voice messaging s...

A T & T AT&T 555-630-140 August 1994 MERLIN LEGEND ® Communications System Release 3.0 Maintenance and Troubleshooting

Copyright © 1994, AT&T AT&T 555-630-140 All Rights ReservedPrinted in U.S.A. August 1994 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. See Appendix A, “Customer Support In...

Contents 2 Error Logs, Access Logs, and System Inventory ■ Error Logs ■ Access Log 2-1 2-18 ■ System Inventory 2-20 Problems 3 Telephone ■ Fixing Telephone Problems 3-2 ■ MLX Telephone Tests 3-6 ■ System Requirements for Touch-Tone Receivers 3-8 4 Control Unit Problems ■ ■ ■ ■ ■ ■ ■ Backing Up Syste...

Contents 5 Central Office Problems ■ Trunk Errors 5-1 ■ Checking Ports 5-7 ■ Conclusion of Hardware Maintenance 5-30 A Customer Support Information Support Telephone Number Federal Communications Commission (FCC)Electromagnetic Interference Information Canadian Department of Communications (DOC) Int...

Contents B System Numbering Forms Form Form Form Form 2a, System Numbering: Extension Jacks 2b, System Numbering: Digital Adjuncts 2c, System Numbering: Line/Trunk Jacks 2d, System Numbering: Special Renumbers B-2 B - 4 B-5 B-6 C Unit Load Calculation Worksheet ■ Unit Load Worksheet C-2 D Backing Up...

Figures 5 Central Office Problems 5-1. Installing the Control Unit and Later) 5-2. Installing the Control Unit and Later) Top Cover (Release 2.1 5-30 Front Cover (Release 2.1 5-31 5-3. Assembling the Control Unit Housing (Release 2.0 and Earlier) 5-33 5-3. Installing the Control Unit Housing (Releas...

Tables 5 Central Office Problems 5-1. Troubleshooting Trunk Symptoms 5-2 x Maintenance and Troubleshooting

Safety The exclamation intended to alert point in an equilateral triangle is the user to the presence of important operating and maintenance (servicing)instructions in the literature accompanying theproduct. lMPORTANT SAFETY lNSTRUCTlONS When installing telephone equipment, always follow basic safet...

Safety Do not install this product near water, for example, in a wet basement location. Do not overload wall outlets, as this can result in the risk of fire or electrical shock. The MERLIN LEGEND Communications System is equipped with a 3-wire grounding-type plug with a third (grounding) pin. This p...

Safety WARNING: For your personal safety, DO NOT install an MFM yourself. ONLY an authorized technician or dealer representative shall install, set options, or repair an MFM. To eliminate the risk of personal injury due to electrical shock, DO NOT attempt to install or remove an MFM from your MLX te...

About This Book The MERLIN LEGEND Communications System is an advanced digital switching system that integrates voice and data communications features. Voice features include traditional telephone features, such as Transfer and Hold, and advanced features, such as Group Coverage and Park. Data featu...

Terms and Conventions Used Equipment and Operations Reference provides detailed information on system hardware, telephones, and other equipment. Feature Reference provides details on the features of the communications system. System Programming gives procedural instructions for programming system fe...

Terms and Conventions Used Some older terms have been replaced with newer terms. The following listshows the old term on the left and the new term on the right. trunk moduletrunk jack stationstation jackanalog data stationdigital data stationanalog voice and analog data stationdigital voice and anal...

Related Documents Nondisplaying authorization codes and telephone numbers provide another layer of security. For more information, see Appendix A, “Customer SupportInformation.” Related Documents In addition to this book, the following list of documents are part of the documentation set, Within the ...

How to Comment on This Document Document No. Title System Operator Support (Cont.) 555-630-138 MDC 9000 and MDW 900 Telephones User’s GuideMiscellaneous User Support 555-630-130 Calling Group Supervisor’s Guide 555-630-129 Data User’s GuideDocumentation for Qualified Technicians 555-630-140 Installa...

Introduction 1 The purpose of maintenance is to detect, report, and clear problems quickly with minimal disruption of service, The system attempts to isolate each problem to a single replaceable unit, whenever possible, by running automatic tests. Errors that it cannot automatically correct are usua...

Equipment Detailed information about system programming is included in System Programming and in System Programming and Maintenance (SPM). You can use either a DOS PC or a Master Controller (MCII or MCIII). To connect a PC to the control unit, you need a 355AF adapter and a D8W-87 cord. NOTE: On-sit...

On-Site Programming Maintenance On-Site Programming Maintenance You can perform on-site maintenance with an MLX-20L console or a PC withSPM software. This book provides maintenance instructions from the console. If you are using a PC, refer to System Programming and Maintenance (SPM) for details. If...

On-Site Programming Maintenance Default A l t e r n a t eM L X - 2 0 L J a c k s (the first five) Default “TI I Line Jack Line Jack 008 MLX 408 GS/LS-MLX Underneath the MLX-20L Console Figure l–l. Setting Up the MLX-20L Console 1-4 Introduction

On-Site Programming Maintenance Setting Up the PC Plug a PC into the ADMIN jack on the processor module as 1-2. If you are using a remote PC for system programming, Programming Maintenance.” shown in Figure see “Remote Processor Module ADMINJ a c k D8W EIA-232-D Figure 1-2. Setting Up the PC Introdu...

Remote Programming Maintenance Remote Programming Maintenance Remote maintenance allows you to support the system from an off-premises location. You can check error logs and system status and restart the systemremotely. To perform remote maintenance, you need a PC with SPM software, a tip/ring telep...

Remote Programming Maintenance Setting Up Equipment for Remote Maintenance 1 2 3 To setup equipment for remote maintenance, follow the steps below while referring to Figure 1–3 and to Installation. Connect the PC and modem. ■ If you have an external modem, use an EIA-232-D cable. ■ If you have an in...

\Using SPM Using SPM For more information on using SPM, see System Programming and Maintenance. Starting SPM The procedure for accessing SPM differs slightly, depending on whether your PC is connected directly or by modem to the control unit. With a Direct Local Connection 1 2 3 4 To access SPM when...

Using SPM With a Local or Remote Modem Connection When the equipment is set up, you can perform remote maintenance bydialing the remote processor’s built-in 2400/1200-bps modem. You can dial the modem directly or call the system operator and request to be transferredto the modem. Both procedures are...

Using SPM Dialing the Modem Directly 1 2 3 4 5 6 To dial the modem directly, follow the steps below. Start SPM. When the Welcome message appears, press any key. Enter the command to put the modem in originate mode (this command varies depending on the type of modem you are using). Pick up the handse...

Using SPM Console Display/Instructions Additional Information PC 7 Enter the password. Enter Password Type the remote access password.The password you enter does notappear as you type it. 8 Select an option. SPM Main Menu Menu: Select Function (F1) Sys Program Maintenance (F6) (F2) Backup Restore (F...

Using SPM The SPM Display SPM screens simulate the MLX-20L console (see Figure 1-4). V2 Q U I TM E N U Home End F1 F2 F3F4F5 D r o pALT-P Welcome to SPM The MERLIN LEGENDSystem Programming & Maintenance Utility Please press any key to continue.Version 2.09 P g U p P g D n F6 F 7F 8 F 9 F10 M O R...

Using SPM Table 1–1 Continued (Ctrl) + (F1) (Ctrl) + (F5) (Ctrl) + (F8) (Ctrl) + (F9) (Enter ↵ ) ( ← Bksp) (Del) ( ↑ ↑ )( ↓ )(← ↓ )(← )(→ )(→ ) n/a n/a n/a n/a Enter Backspace Delete n/a Help. Display a help screen about SPM operations. To exit from Help, press (End) . Reset. Reset the communication...

Preparation for Hardware Maintenance Exiting SPM To exit SPM, follow these steps. 1 Return to the System Programming menu. If the display gives directions for returning to the main menu, follow the directions. If not, press (F10) (Exit) to return to the previous menu. Continue topress (F10) (Exit) u...

Preparation for Hardware Maintenance ■ If you have a MERLIN LEGEND Communications System (Release 2.0 or earlier): 1. Pry the clips from the housing on both sides of the control unit; use a screwdriver if they are difficult to remove. 2. Carefully pull the housing towards you. NOTE: If the MERLIN LE...

Preparation for Hardware Maintenance Disconnecting AC Power To disconnect the AC power, see Figure 1-6, and follow the steps below. 1 Disconnect the AC power to each auxiliary power unit by unplugging the power cord from the wall outlet. 2 Disconnect the AC power to each carrier by unplugging the po...

Maintenance Strategy Maintenance Strategy The maintenance strategy presented in this section is only a guideline, not a fixed procedure. Refer to Figure 1-7 whenever you are uncertain as to how to proceed. As you become more experienced with maintaining and troubleshooting the system, you will most ...

Maintenance Strategy Isolating the Trouble You can isolate any problem to one of the following areas: ■ Telephone ■ Control unit ■ Central office NOTE: If you change the jack assignment of any telephone, be sure to record the extension jack change on Form 2a, System Numbering: Extension Jacks.See Ap...

Maintenance Strategy 1 Check the permanent errors. 2 If errors still exist, check the transient errors. 3 Check the last 10 errors whenever you want to review the 10 most recently recorded errors-either permanent or transient. Trouble Accessing the Error Logs 1 2 3 4 If you cannot access the error l...

Unit Loads Auxiliary Power Units The power supply provides 54 unit loads (102.6 watts) to each carrier. If the unit load requirement for a carrier exceeds 54 (102.6 watts), an auxiliary power unit is needed to allow that carrier to support an additional 27 unitloads (51.3 watts). CAUTION: Running th...

Error Logs, Access Logs, and System Inventory 2 As described in “Maintenance Strategy” in Chapter 1, much of yourtroubleshooting relies on the error logs and the access log, for maintenanceand system programming. Both of these maintenance features are described here in detail. This chapter also expl...

Error Logs Table 2-1. Transient/Permanent Error Thresholds ErrorCode Error Description Transient/Permanent Threshold 7402 LOOP BIT CONTROL NOT SET 4 7403 NO LOOP CURRENT 4 7404 STUCK RINGING 2 8403 NO EXTERNAL RELEASE 2 840B NO LOOP CURRENT 4 840C STUCK RINGING 2 840D INCORRECT FIRMWARE STATE 2 Chec...

Error Logs Checking Permanent Errors Follow Steps 1 through 3 above for “Checking the Error Logs. ” In Step 3, select Permanent. Console Display/Instructions Additional Information PC Permanent Errors: > xxxxxxxxxxxxxxxxxxxxxx Slot xx Port xx First mm/dd/yy Last m m / d d / y y Code xxxx Exit cou...

Error Logs Checking the Last 10 Errors Follow Steps 1 through 3 above for “Checking the Error Logs.” In Step 3, select Last 10. Console Display/Instructions Additional Information PC Last 10 System Errors> xxxxxxxxxxxxxxxxxxxxxx Slot xx Port xx Last mm/dd/yy hh:mm Code x x x x Press the More butt...

Error Logs Table 2-2. Error Codes Error Codes Description Action 000l TIMEOUT COLD START: No action required; however, if problem System programming is okay. persists, troubleshoot the processor. 0002 POWER UP WARM START: No action required; however, if problem System programming is okay. persists, ...

Error Logs Table 2-2 Continued ErrorCodes Description Action 0009 FRIGID START: If the processor was removed while in System was restarted and initialized use, the system may perform a frigid start to default programming. This error is also loggedSystem Erase. due to loss of system programming. afte...

Error Logs Table 2-2 Continued Error Codes Description Action 0012 INVALID RESET FLAG: Troubleshoot the processor. P r o c e s s o r p r o b l e m . 0013 DUART STREAMING INT: Troubleshoot the processor. P r o c e s s o r p r o b l e m . 0014 PROCESSOR ERR INTERRUPT: Troubleshoot the processor. P r o...

Error Logs Table 2-2 Continued ErrorCodes Description Action 1C03 FW UPGRADE COMPLETE No action required. 3001 ALARM TABLE FULL: Correct indicated errors, and then The error logs are full, and no more remove entries from the transient system errors can be added to them. error log to free up space. I...

Error Logs Table 2-2 Continued Error Codes Description Action 840B NO LOOP CURRENT: Replace the module with a similar c o m m u n i c a t i o n p r o b l e m s b e t w e e n module and test, If the problem is the module and the central office. No resolved, replace the bad module. If the loop current...

Access Log Table 2-2 Continued Error Codes Description Action 840E UPLINK MESSAGE ERROR: Turn the processor off and then on. C o m m u n i c a t i o n p r o b l e m s b e t w e e n R e p e a t s y s t e m p r o g r a m m i n g p r o c e d u r e . the processor and the modules. The If the problem per...

System Inventory The screen below shows the access log. Console Display/Instructions Additional Information P C SysProg/MaintAccessLog > Date Time Sta SP/M mm/dd/yy hh:mm xxxx xxmm/dd/yy hh:mm xxxx xx mm/dd/yy hh:mm xxxx xx mm/dd/yy hh:mm xxxx xx Exit To page through the events, press the More bu...

System Inventory Console Display/Instructions Additional Information PC 2 Select the Inventory option. System: Make a selection Status Upgrd/Instll Error Log InventoryAccess Log Exit Enter (F3) When you access the System Inventory screen, Slot 00 information is displayed. Line 3 indicates that the p...

System Inventory The screen below displays information for slots other than Slot 00. Console Display/Instructions Additional Information P C System Inventory: Slot xx Board boardname Hardware Vintage: vv Firmware Vintage: vv Exit Phantom Modules xx = slot number entered in Step 2 Press the More butt...

Telephone Problems 3 Once you isolate a problem to the telephone (or a group of telephones), youcan run various tests to check a telephone’s operation. Use the procedure below as a general guideline for troubleshooting telephones. 1 Replace the telephone (or adjunct) with one that works properly. 2 ...

Fixing Telephone Problems If you change the jack assignment of any telephone, be sure to record the extension jack change on Form 2a, System Numbering: Extension Jacks. See Appendix B, “System Numbering Forms,” for details. Fixing Telephone Problems If a reported telephone problem matches any sympto...

Fixing Telephone Problems 1 2 3 4 5 6 7 8 9 NOTE: Refer to “Troubleshooting Trunk Problems” in Chapter 5 if the reportedproblem is echo during conversations on T1 trunks with GS emulation connected to a toll office. Check modular connections in the telephone for loose or brokenconnectors. Check modu...

Fixing Telephone Problems Single-Line Telephone Problems 1 2 3 4 If more than one single-line telephone cannot dial correctly, even though they are receiving calls, use the steps below to test the touch-tone receivers (TTRs) for a single-line telephone. Pick up the handset; then dial *04 and the 2-d...

MLX Telephone Tests Cancel the Call Forwarding feature (for the receiving telephone): ■ On multiline telephones, press the ■ On single-line telephones, pick up hang up. NOTE: Feature button and dial *34*. the handset, dial #*34*, and then You can cancel Call Forwarding from the receiving telephone o...

System Requirements for Touch-Tone Receivers 11 If these tests fail, replace the MFM. Table 3–2. MLX Telephone Display Buttons Button Display Home HOME Menu MENU More MORE Inspct INSPECT where press. nn is 1–10, depending Each unlabeled display button DISPLAY on which BUTTON nn; button you System Re...

System Requirements for Touch-Tone Receivers 2 Estimate the hourly call volume for calls originating from single-line telephones, incoming calls on remote access and Direct Inward Dial (DID) lines, and calls on tie lines. 3 Use Table 3-4 to determine the number of TTRs required by the system. ■ Use ...

System Requirements for Touch-Tone Receivers Table 3-4 estimates the total number of TTRs required in the system, based on call volume and whether the system uses account codes. The call volume in this table includes all calls originating from single-line telephones, calls on tie lines, incoming rem...

Control Unit Problems 4 The next step after resolving problems with telephones, adjuncts, and relatedwiring, is to troubleshoot the control unit. Troubleshoot the control unit components in the following order: ■ Power supply ■ Processor ■ Line/trunk and extension modules (hereafter referred to as m...

Power Supply Problems ■ Save the system programming to a memory card (beginning withRelease 3.0). See Appendix D, “Backing up with a Memory Card, ” for detailed instructions. If automatic backups are performed, it may not be necessary to save system programming. NOTE: If the processor module is not ...

Power Supply Problems ■ The green power LED should light on each power supply. ■ The red LED on the processor should turn on for 15 to 45 seconds and then turn off. ■ All indicators on the 100D and 400EM modules (if present) should turn on and then off. They remain off when the modules are idle. If ...

Power supply Problems Interlocking Post / Figure 4-1. Power Supply Interlocking Post 3 If the interlocking post is not broken, reinstall the power supply; follow Steps 5-8 in “Replacing the Power Supply” Iater in this chapter. Replacing the Ring Generator If tip/ring devices (such as single-line tel...

Power Supply Problems Current 012 modules contain built-in ring generators [apparatus code 517G13 (28) or higher letter]. If tip/ring devices connected to a newer module do notring, see “Module Problems” later in this chapter. See Table 4–1 below to determine which 012 module is installed. Table 4-1...

Power Supply Problems Step 7:Remove the four screws (one in each comer of the ring generator) Steps 1 through 3:Open the power supply RING GENERATORUNIT WIREC L I P WIRECLIP S t e p 4Detach cablefrom wire clip Step 4Detach cablefrom wire clip G r i ph e r e P202 P101 G r i ph e r e Step 6: Disconnec...

Power Supply Problems Replacing Auxiliary Power Units 1 2 3 4 5 6 7 Follow ■ ■ ■ this procedure if any of the following symptoms occur: The LEDs on the multiline telephones that are connected to the lasttwo modules in the carrier do not light. The last two slots in the carrier do not have power. The...

Power Supply Problems . -48 VDC Auxiliary Power A u x i l i a r y Power U n i t I n p u t A C INPUT AUX POWER A CInput - 4 8 V D CPower Cord G r o u n dW i r e FerriteCores AUX Power UnitAC Power Cord AC Outlet Control Unit AC Power Cord Figure 4-3. Replacing an Auxiliary Power Supply CAUTION: Do no...

Power Supply Problems Replacing the Power Supply WARNING: Beware of hazardous voltages; whenever the carrier connections are exposed, use extreme caution; do not touch them directly or with any type of tool. Follow ail procedures carefully. To remove the power supply module, follow the steps below. ...

Power Supply Problems To replace the power supply module, follow the steps below and refer to Figure 4-3. 1 Insert a new power supply. a Reinstall the power supply module by hooking the top into the basic carrier and then swinging it down into place. Push the lower end firmly until the locking tab c...

Processor Problems Processor Problems If the error logs (or any aspect of troubleshooting) indicate that the processor is the problem, back up system programming if possible. See SystemProgramming and Maintenance (SPM) for instructions on backing up to a floppy disk. See Appendix D, "Backing Up ...

Processor Problems To perform Peek, follow the steps below. Console Display/Instructions Additional Information 1 From the Maintenance menu, select the Slot option. Maintenance Make a selection System SlotPort Exit 2 Specify Slot 00. Slot: Enter Slot number (00-17) 0 0 Backspace Exit Enter PC (F2) D...

Processor Problems Console Display/Instructions 4 Select the Peek option. Demand Test Slot 00: Make a selection Peek[Poke] [System Erase] Exit (F1) 5 Dial a memory address. Slot 00 Enter Hex Address n n n n n n n n Enter Backspace Exit A B C D E F Additional Information P C Poke and System Erase are...

Processor Problems Poke CAUTION: D O not perform Poke unless you are following instructions from your technical support organization. Summary Console Procedure: PC Procedure Menu → Maintenance → Slot → Dial 00 → Enter → Dernand Test → Poke (Line 4, left button) → Poke (Line 4, left button) → Continu...

Processor Problems Console Display/Instructions PC Additional Information 3 Select the Demand Test. Slot 00: Make a selection Status Demand 4 Select Poke two times. Test (F2) Exit Demand Test Slot 00: Make a selection Peek [Poke] Poke and System Erase are not displayed, which prevents customersfrom ...

Processor Problems Console Display/Instructions Additional Information PC Dxaaaaaaaa Enter data: aa Enter Backspace Exit A B C D E F System Erase (Frigid Start) CAUTION: Do not perform a System Erase unless you are installing a replacement processor or following instructions from your technical supp...

Processor Problems Console Display/Instructions Additional Information PC 5 Select Yes. Slot 00 System Erase: System will be down... Do you want to continue? YesNo Exit (F2) System Erase: Full-default Restarting Forced Installation of System Software CAUTION: Forced installation should only be perfo...

Processor Problems Summary Console Procedure: Menu → Maintenance → System → Upgrd/Instll → Exit → Exit → Yes PC Procedure (F6) → (F1) → (F5) → (F2) 1 Backup system programming. To back up system programming onto a floppy disk, see System Programming maintenance (SPM). To back up onto a memory card, ...

Processor Problems Memory Figure 4-4. Inserting a Memory Card Push in to remove Memory Card PROCESSOR MODULE I Error/Status Code Display I I PCMCIA Interface Slot Card Alarm StatusLED Control Unit Problems 4-21

Processor Problems Console Display/Instructions Additional Information PC 7 If the release number is the one you want, select Yes. Upgrade/Installation: System will be down . . . Do you want to continue? Yes No Exit (F2) 8 If the forced installation is attempted while a line/trunk or extension is bu...

Processor Problems 10 Remove the memory card from the interface slot. 11 Verify that system software has been correctly installed and that the default system programming is present. No error condition is displayed on the error/status display, 12 Restore system programming. After about 10 minutes, ch...

Processor Problems System Busy If the forced installation is attempted while a line/trunk or extension is busy, the following screen appears. System Busy - Pls Wait Dial Code:xxxx S/P:ss/pp Exit When all lines/trunks or extensions are freed, the installation continues. Select Exit to return to the S...

Processor Problems CAUTION: If releases are incompatible, pressing the hidden key will delete existing programming. Before pressing the hidden key, make a backup of the system programming. Use the SPM or PCMCIA translation card. Console Display/Instructions Additional Information P C If the releases...

Processor Problems Replacing the Processor Module 1 2 3 4 5 6 7 8 9 10 11 A failed processor module must be replaced immediately. To replace the processor module, follow the steps below. If possible, save system programming. See Appendix D, “Backing Up with a Memory Card.” To back up onto a floppy d...

Processor Problems 12 13 The backup floppy disk or original system programming disk. See System Programming and Maintenance for instructions. The backup memory card or original system programming memory card (Release 3.0 and later). See Appendix D, “Backing Up with a Memory Card,” for instructions. ...

Processor Problems CAUTION: Grasping only one of the rings may cause damage to components onthe processor circuit board or feature module. 5 Check the HDR4 header on the processor circuit board for proper mode operation. (For more information about modifying the mode, see Chapter 2 of Installation.)...

Module Problems 6 Align the connectors on the new feature module with the connectors in the processor (see Figure 4-5). 7 Firmly press the new feature module into the processor. 8 Insert the processor back into the carrier. (For more information about inserting the processor, see Chapter 2 of Instal...

Module Problems Module Test Process Figure 4-6 shows the module test process. Refer to it and the text that follows for the recommended approach to testing modules. 1 Check the equipment: ❑ power supply ❑ maintenance terminal ❑ processor (use the PC when testing (back up the system programming) MLX ...

Module Problems Considerations Review the following items before you begin a module System Components Before running a module test, make sure the following are working: test procedure. system components ■ Power supply ■ Processor. Save the system programming onto a floppy disk. See System Programmin...

Module Problems Restoring automatically undoes the Busy-out and Reset. For additionalinformation on restoring a module, see “Restore,” later in this chapter. Persistent Module Problems If any of the module tests fail and replacing the module does not clear the trouble, then: Several modules may be f...

Module Problems Busy-Out Summary Console Procedure Menu → Maintenance → Slot → Dial the slot no. → Enter → Busy-Out → Yes. PC Procedure (F6) → (F2) → Type the slot no. → (F10) → (F2) → (F1) Appropriate Modules Any module that you are about to test Time Estimate Once all calls are terminated, the bus...

Module Problems Console DispIay/Instructions Additional Information PC 3 Select Busy-Out. Slot xx: xx = slot number entered in Step 2 Make a selection Status Demand Te S t For all MLX modules, BChLoopbck is Busy-out Reset also displayed as an option on this Restore Upgrade screen. For 10OD modules, ...

Module Problems The screen below appears when the busy-out fails again; be sure to specifythe correct slot. Console Display/Instructions A d d i t i o n a l I n f o r m a t i o n P C Busy-Out Slot xx: xx = slot number entered in Step 2 Busy-out FAILED Exit Reset Summary Procedure Menu → Maintenance ...

Module Problems 2 3 4 Console Display/Instructions Additional Specify the slot number (nn = 00 to 17). Slot: Enter Slot number (00-17) nn Backspace Exit Enter Select Reset. Slot xx: Make a selection Status Demand Test Busy-out Reset Restore Upgrade Exit Select Yes. Reset Slot xx: Do you want to cont...

Module Problems The screen below appears while the lines/trunks and extensions. All calls Console Display/Instructions Reset Reset Exit Slot xx: in Progress module is discontinuing service toin progress are being dropped. Additional Information P C xx = slot number entered in Step 2 The screen below...

Module Problems Console Display/Instructions 3 Select the Restore option. Slot xx: Make a selection Status Demand Test Busy-out Reset Restore Upgrade Exit 4 Select Yes. Restore Slot xx: Do you want to continue? Yes Cancel Exit Additional Information xx = slot number entered in Step 2 For all MLX mod...

Module Problems The screen below appears when the Restore fails. Try again, and be sure to specify the correct slot. Console Display/Instructions Additional Information P C Restore Slot xx: Restore FAILED Board Mismatch Exit Internal Loopback Test xx = slot number entered in Step 2 This test checks ...

Module Problems Console Display/Instructions Additional Information PC 2 Specify the slot number (nn = 00 to 17). Slot: Enter Slot number (00-17) nn Backspace Exit Enter 3 Select Demand Test. Slot xx: Make a selection Status Demand Test Busy-out Reset Restore Upgrade Exit 4 Select Internal Loopback ...

Module Problems The screen below appears while the test is running. At the same time, if the module has a green LED, it flashes. Console Display/Instructions Additional Information P C Demand Test Slot xx: xx = slot number entered in Step 2 Board aaaaaaaaaaaaaaaaaa Internal Loopback Test in Progress...

Module Problems If the test fails, find the error message in Table 4-3 and proceed as indicated. Table 4-3. Internal Loopback Test Errors Error Messages Corrective Action Slot is not busied-out Exit the test, busy-out the slot, and try again. Slot empty or not valid Exit the test and try again; be s...

Module Problems Console Display/Instructions Additional Information 1 From the Maintenance menu, select the Slot option. PC 2 Maintenance Make a selection System Slot Port Exit Specify the slot number (nn = 00 to 17). Slot: Enter Slot number (00-17) nn Backspace Exit Enter 3 Select Demand Test. Slot...

Module Problems Console Display/Instructions 5 Select Test Once or Repetitive. Demand Test Slot xx: Board aaaaaaaaaaaaaaaaa Board Controller: Test once Repetitive Exit The screen below appears module has a green LED, it Demand Test Slot xx: Board aaaaaaaaaaaaaaaaa Board Controller Test in Progress E...

Module Problems Interpreting Test Results If the test completes successfully, the module’s board controller is functioning properly. Continue with the next module test or restore the module if you are finished testing. If the test fails, find the error message in Table 4-4 and proceed as indicated. ...

Module Problems Console Display/Instructions Additional Information 1 From the main menu, select the Slot option. Maintenance Make a selection S y s t e m Slot Port Exit 2 Specify the MLX module’s 2-digit slot number (nn = 00 to 17). Slot: Enter Slot number (00-17) nn Backspace Exit Enter 3 Select t...

Module Problems The screen below appears only if the module passes the test. Console Display/Instructions Additional Information P C BchLoopback Slot xx: xx = slot number entered in Step 2 BchLoopback Passed Exit The screen below appears only BchLoopback Slot xx: BchLoopback Failed xxxxxxxxxxxxxxxxx...

Module Problems Table 4-5. Channel Loopback Errors Error Messages Corrective Action Slot is not busied-out Exit the test, busy-out the slot, and try again. Slot empty or not valid Exit the test and try again; be sure to type the correct slot number. Do not indicate an empty slot or theprocessor (00)...

Module Problems 1 2 3 4 5 CAUTION: This section does not apply to the processor or power supply. Although the system is designed so that you can remove and replace modules without affecting call processing, partially inserting and removing a module can cause a cold start. Adding a 100D module or cha...

Module Problems 6 Restore the module. Lift up the module to disengage it from the rod at the top of the carrier. 7 Connect the trunk and extension cords. 8 Attach a tag, error printout, or any information that will help identify any visible problems, failure symptoms, and relevant error reports. Che...

Module Problems 7 8 9 10 11 Go to the blue field on the cross-connect field and, starting at the top left corner, push the patch cord onto the first connecting block. Using the diagonal pliers or wire strippers, cutoff the other end of the patch cord and expose the pairs. Do not cut out too much of ...

Module Problems Push in to remove Memory Card PROCESSOR MODULE Error/Status CodeDisplay PCMCIA Interface Slot M e m o r y Card Alarm Status LED Figure 4-7. Inserting the Upgrade Memory Card To upgrade or reinstall circuit module firmware, follow the steps below. 1 Insert an upgrade memory card conta...

Module Problems Console Display/Instructions Additional Information 2 From the Maintenance menu, select the Slot option. Maintenance: Make a selection System Slot Port Exit 3 Specify the slot number (nn Slot: Enter Slot number (00-17) nn Backspace Exit Enter 4 Select Upgrade. =00 to 17). Dial or typ...

Module Problems The screens below appear during the procedure. Console Display/Instructions Additional Information Module Upgrade: P C Validation of MemoryCard in Progress. Module Upgrade: Validation of MemoryCard Successfully Completed. Exit When completed, select Exit to continue. Upgrade Slot xx:...

Module Problems If the firmware selected provides functionality that is different from the circuit module’s current firmware, the Maintenance display indicates that a Board Renumber will be required once the installation is complete. Console Display/Instructions Additional Information P C Upgrade Sl...

Module Problems One of the following screens appears when the upgrade has successfullycompleted. If only a Restore is required to put the module back into service, the screen below appears. Console Display/Instructions Additional Information P C Upgrade Slot xx: Upgrade Successfully Completed. Slot ...

Module Problems Missing Card or Card Not Inserted Correctly Console Display/Instructions Additional Information Module Upgrade: Verify that Memory Card has been inserted correctly. Exit P C Insert the memory card correctly; then select Exit and begin the upgrade procedure again. Memory Card Is Corru...

Module Problems This procedure can only be run on the 800 GS/LS-lD module or modules introduced after Release 3.0. Select Exit and repeat the upgrade procedure, being careful to select the correct slot. If upgrade canceled or upgrade incomplete appears on the error screen, the circuit module may be ...

Module Problems Memory Card File Error Console Display/Instructions Additional Information P C Upgrade Slot xx: xx = slot selected in Step 3. Memory Card file error. Exit Select Exit, then make sure that the memory card is properly inserted, and reinitiate the upgrade procedure. Upgrade Slot xx: Mem...

100D Module Problems Upgrade Attempted on an Empty Slot Console Display/Instructions Additional Information PC Upgrade Slot xx: xx = slot selected in Step 3. No module in slot. Exit Select Exit and repeat the upgrade procedure, being careful to select the correct slot. Board Memory Programming Failu...

100D Module Problems The ACCULINK 3160/3164 DSU/CSU is physically similar to the 3150 CSUwith programming on the front panel and menus appearing on the LCD screen. For the preparation of specific tests, see the operator’s guide thatcomes with the unit. 551 T1 Channel Service Unit Figure 4-8.551 T1 C...

100D Module Problems DTE LOOPBACK SEND CODE U P / D N FRAME LOSS LOW DENS LOOPED DIAGNOSTIC INTERFACE LOCALPOWER AOO Eq Eq SM SM ESF T1 CSU IN OUT MON MON IN OUT 1 ALARM NEAR END LOOPED BPV CRC ERROR FRAME LOSS PULSES CRITICAL POWER FAR END LOOPED Figure 4-9. ESF T1 CSU DTE Loopback Connection AT&am...

100D Module Problems L o o p b a c k : A b o r t L L B P L B ∧ F 1 F 2 F 3 < > Figure 4-13. ACCULINK 3150 CSU DTE Loopback Command 3 L o o p b a c k : L L B P L B D L B ∧ F1 F 2 F 3 < > Figure 4-14. ACCULINK 3150 CSU DTE Loopback Command 4 4-76 Control Unit Problems

100D Module Problems To run the CSU Loopback Test, follow the steps below. Console Display/Instructions Additional Information P C 1 From the Maintenance menu, select the Slot option. 2 3 Maintenance Make a selection System slot Port Exit (F2) Specify the 2-digit slot number (nn = 00 to 17). Slot: D...

100D Module Problems The screen below appears while the test is running. At the same time, the module’s green LED flashes. Console Display/Instructions Additional Information PC CSU-lpbk Slot xx: CSU-lpbk in Progress Exit xx = slot number entered in Step 2 The screen below appears only if the module...

100D Module Problems If the test fails, find the error message in Table 4-6 and proceed as indicated. Table 4-6. Internal Loopback Test Errors Error Messages Corrective Action Slot is not busied-out Exit the test, busy-out the slot, and try again. Slot empty or not valid Exit the test and try again;...

100D Module Problems Restoring the Module After completing the CSU Loopback Test, follow the steps below to restore the module. 1 If you are finished testing modules, restore the 100D module. Refer to “Restore,” earlier in this chapter, for instructions. 2 Reset the CSU. For the 551 T1 CSU, unplug t...

100D Module Problems ■ Synchronization. The system maintains proper synchronization to the loop clock and switches to the local clock when the loop clock is not available (for example, during a loss of signal or a blue alarm). When the loop clock source is restored, the system switches back to the l...

100D Module Problems 2 3 4 Console Display/Instructions Additional Information PC Specify the 2-digit slot number (nn= 00 to 17). Slot: Dial or type [ nn ], then select Enter. Enter Slot number (00-17) nn Backspace Exit Enter Select Error Events. Slot xx: Make a selection Status Demand Test Busy-out...

100D Module Problems The screen below displays the errors that have accumulated during the current hour. Console Display/Instructions Additional Information P C Current hr Slot XX : mm/dd/yy hh00-hh:mm CurAlm aaaa MaxAlm aaaa MIS SLP ES BS SEC FS xxx xxx xxx xxx xxx xxx Exit xx = slot number entered...

100D Module Problems Console Display/Instructions 1 From the Maintenance menu, select the Slot option. . 2 Maintenance Make a selection System SlotPort Exit Specify the 2-digit slot number Slot: Enter Slot number (00-17) nn Backspace Exit Enter 3 Select Clock. Slot xx: Make a selection Status Demand...

Carrier Problems Console Display/Instructions Additional Information PC 4 If you need assistance in interpreting the information displayed on the screen, contact your technical support. Clock Slot xx: mm/dd/yy hh:00-hh:mm Admin as: Active: synch source: PPM: xxx Exit Carrier Problems Typical carrier...

Checking System and Slot Status 5 6 7 8 9 10 11 Remove the processor, the power supply, and all other modules from the faulty carrier. (If you prefer to remove the cords first, make sure they are labeled.) Put the modules aside, in order, so that you can reinstall them later in thereplacement carrie...

Checking System and Slot Status Interpreting the System Status Screen Console Display/Instructions Additional Information PC System Status: Slot00: R aaa R aaa =status (On, Off, No) of red LED Slot01 R aaa Y aaa G aaa Y aaa =status (On, Off, No) of yellow LED Slot02 R aaa Y aaa G aaa G aaa =status (...

Checking System and Slot Status Console Display/Instructions Additional Information PC 2 Specify the 2-digit slot number (nn = 00 to 17). Slot: Dial or type [ nn ] and select Enter. Enter Slot number (00-17) nn Backspace Exit Enter (F10) 3 Select the Status option. Slot xx: Make a selection Status D...

Checking System and Slot Status If you selected Slot 00, the screen below appears. For detailed information about this status screen, see “Slot Status, ” earlier in this chapter. Status Slot 00: LED: Raaa Errors: Alarms: Exit R aaa =status (On, Off, No) of red LED. If you selected a slot other than ...

Checking System and Slot Status 4-92 Control Unit Problems

Central Office Problems 5 If you have tested the telephones and the modules in the control unit, you have isolated the trouble to the trunks or the CO. To isolate the trouble further, follow the instructions in this chapter to troubleshoot the trunks. If the trouble persists after following these in...

Trunk Errors Table 5–1. Troubleshooting Trunk Symptoms Symptom Section Incoming calls not being received Incoming Trunk Problems Cannot make outgoing calls Outgoing Trunk Problems General trunk problems NOTE: If the customer reports ethos during Manual Correction of Trunk Problems conversations on T...

Trunk Errors Outgoing Trunk Problems 1 2 3 4 5 If the system cannot sieze outgoing trunks, try the NOTE: following procedure. You cannot perform this procedure on a rotary telephone. Check for outside dial tone at the network interface. For GS trunks, apply ground to the ring lead to get dial tone. ...

Trunk Errors Incoming Trunk Problems 1 2 3 4 5 6 If incoming trunks do not work properly, try the following procedure. Place an incoming call through the troubled trunk. For a loop-start (LS) trunk, connect a single-line telephone to the trunk at the network interface. For a ground-start (GS) trunk,...

Trunk Errors Ground-Start (GS) Trunk The following events cause maintenance-busy on a ground-start trunk: ■ A seizure of the trunk is attempted that results in incomplete handshaking (or no loop current) between the CO and the system. After four occurrences, the trunk is put into a maintenance-busy ...

Checking Ports Maintenance-Busy Status See “Checking Ports” below for information on maintenance-busy status. Checking Ports You perform the following procedures from the maintenance terminal. By selecting Port from the Maintenance screen, you can check the maintenance- busy status and other informa...

Checking Ports Console Display/Instructions Additional Information PC 4 Select trunk Status. I Line/Trunk xxx: Make a selection Status Busy out Restore Exit The maintenance-busy statusor a No, in that field (line 6) on Line xxx: Dial Plan: xxxx SlotPort: sspp LogicId: xxx xxx = line number entered i...

Checking Ports Console Display/Instructions 1 From the Maintenance menu, select the Port option. Maintenance Make a selection System Slot Port Exit (F3) 2 Select the Station (extension) option. (F2) Port: Make a Selection Line/Trunk Modem Station RS232 Port1 RS232 Port2 Exit B-Channel Enter Addition...

Checking Ports Console Display/Instructions Additional Information PC 2 Select the Line/Trunk option. Port: Make a Selection Line/Trunk Modem Station B-Channel RS232 Port1 RS232 Port2 Exit Enter ( F 1 ) 3 Specify the dial plan number (line) for the trunk (nnn = 801 to 880). Line/Trunk: Enter line nu...

Checking Ports Console Display/Instructions Additional Information PC Line/Trunk xxx: Busy-Out Successfully Completed Exit xxx = line number entered in Step 3 The screen below appears when Busy-Out fails. If this occurs, exit and try again. Line/Trunk xxx: Busy-Out FAILED Exit Busying-Out an Extensi...

Checking Ports Console Display/Instructions 4 Select Busy-out. Station xxxx: Make a Selection Status Busy out Restore Exit (F2) Additional Information xxxx = extension numberin Step 3 The screen below is shown until Busy-Out finishes or fails. Station xxxx: Busy-Out in Progress Exit xxxx = extension...

Checking Ports Console Display/Instructions Additional Information PC 4 Select Restore. Line/Trunk xxx: Make a Selection Status Busy Out Restore Exit xxx= line number entered in Step 3 The screen below is shown until Restore Restore LIne/Trunk xxx: Progress Restore in Exit xxx (F3) finishes or fails...

Checking Ports 3 4 Console Display/Instructions Additional Information PC Specify the dial plan extension number (nnnn = 1- to 4-digit number). Station: Dial or type [ nnnn ], then select Enter. Enter station number nnnn Backspace Exit Enter Select Restore. Station: xxxx Make a Selection Status Busy...

Checking Ports The screen below appears when Restore fails. If this occurs, exit and try again. Console Display/Instructions Additional Information Restore Station: xxxx Restore FAILED Exit Resetting an RS-232 Port The ADMI xxxx = extension number in Step 3 entered N (SPM) port is RS-232 Port 1, and...

Checking Ports Console Display/Instructions 2 Specify the RS-232 port. Port:Make a Selection Line/Trunk Modem Station B-Channel RS232 Portl RS232 Port2 Exit Enter (F3)(F4) 3 Select Reset. RS232 Port x:Make a selectionReset Exit (F1) 4 Select Yes. RS232 Port x Reset: Do you want to continue? Yes Canc...

Checking Ports The screen below appears when Reset is completed successfully. Console Display/Instructions RS232 Port x Reset: Reset Successfully Completed Exit RS232 Port x Reset: Additional Information x = port Reset FAILED Exit The screen below appears when Reset fails. Resetting the Processor’s ...

Checking Ports 4 Console Display/Instructions Select Yes. Modem Port Reset: Do you want to continue? Yes Cancel Exit The screen below is shown until Reset fininshes or fails. Modem Port Reset: Reset in Progress Exit Additional Information The screen below appears when Reset is completed successfully...

Checking Ports Auditing DS1 PRI B-Channels The Auditing Lines and Auditing Calls procedures initiate an audit. Once an audit is initiated, you need to wait for the far end to send a message, whichusually takes about four minutes. After waiting four minutes, check the errorlogs to see if any new PRI ...

Checking Ports Console Display/Instructions 4 Select Audit Line. B-Channel xxxx: Make a selection Audit LineAudit Exit Call Additional Information xxxx = slot and port number entered in Step 3. PC (F1) The screen below appears only if the audit message is successfully created and sent. BChannel xxxx...

Checking Ports Console Display/Instructions 2 Select the B-Channel option. Additional Information PC Port: Make a Selection Line/Trunk Modem Station B-Channel RS232 Port1 RS232 Port2 Exit Enter 3 Specify the slot and port number (ss= 2-digit number). B-Channel Enter B-Channel (sspp) xxxx Exit Enter ...

Conclusion of Hardware Maintenance After about four minutes, check the error logs. ■ If new PRI errors occur, contact your technical support organization for help on interpreting the results and your action. ■ If no new PRI messages appear, the ends are most likely in agreement. The screen below app...

Conclusion of Hardware Maintenance 2 Hold the top cover with the hooks facing you. 3 Engage the tabs at the rear of the top cover with the carrier. 4 Lower the top cover, so that the legs lock into the vents on the module. Installing the Front Cover 1 2 To install the front cover, see Figure 5-2 and...

Conclusion of Hardware Maintenance Top Cover E m p t ymodule Figure 5–1. Installing the Control Unit Top Cover (Release 2.1 and Later) 5–32 Central Office Problems

Conclusion of Hardware Maintenance Front cover Figure 5-2. Installing the Control Unit Front Cover (Release 2.1 and Later) Central Office Problems 5–33

Conclusion of Hardware Maintenance Installing the Control Unit Housing (Release 2.0 or Earlier) After you have completed maintenance and troubleshooting, follow the steps below to reinstall the Release 2.0 or earlier control unit housing. 1 Assemble the control unit housing. See Figure 5-3. ■ If the...

Conclusion of Hardware Maintenance Front Panel Right Hand Side Panel Line Up With the Semicircle on Inside of Front Panel Slide Tongues inand Push Front Panel Up Figure 5–3. Assembling the Control Unit Housing (Release 2.0 and Earlier) Central Office Problems 5-35

Conclusion of Hardware Maintenance Slide housing coverforward into clips Figure 5-4. Installing the Control Unit Housing (Release 2.0 and Earlier) 2 3 Line up the wire clips attached to the carrier with the recesses on the outside of the side panels. See Figure 5-4. If the wire clips are not attache...

Customer Support Information A Support Telephone Number In the U.S.A. only, AT&T provides a toll-tree customer Helpline(1-800-628-2888) 24 hours a day. If you need assistance when installing,programming, or using your system, call the Helpline, or your AT&Trepresentative. Outside the U.S.A.,...

Customer Support Information Federal Communications Commission (FCC) Electromagnetic Interference Information This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protect...

Customer Support Information FCC Notification and RepairInformation This equipment is registered with the FCC in accordance with Part 68 of its rules. In compliance with those rules, you are advised of the following: Means of Connection. Connection of this equipment to the telephone network shall be...

Customer Support Information ❑ If there are no directly terminated trunks, or if the only directly terminated facilities are personal lines, report the number AS5USA-65646-PF-E. ❑ The REN (Ringer Equivalency Number) for all three systems is 1.5A. — For tie line connection, the facility interface cod...

Customer Support Information Installation and Operational Procedures The manuals for your system contain information about installation and operational procedures. Repair Instructions. If you experience trouble because your equipment is malfunctioning, the FCC requires that the equipment not be used...

Customer Support Information — Perform such activities in off-peak hours, such as early morning or late evening. Direct Inward Dialing (DID). This equipment returns answer supervision signals to the Public Switched Telephone Network when: — Answered by the called station — Answered by the attendant ...

Customer Support Information Before installing this equipment, users should ensure that it is permissible to connect it to the facilities of the local telecommunications company. Theequipment must also be installed using an acceptable method of connection. In some cases, the company’s inside wiring ...

Customer Support Information Renseignements sur la notificationdu ministère des Communications du Canada et la reparation AVIS: L’étiquette du ministère des Communications du Canada identifie Ie materiel homologué. Cette étiquette certifie que Ie matériel est conforme à certaines normes de protectio...

Customer Support Information AVERTISSEMENT: L’utilisateur ne doit pas tenter de faire ces raccordements lui-même; il doit avoir recours à un service d’inspection des installations électriques, ou à un electrician, selon Ie cas. L’indite de charge (IC) assigné à chaque dispositif terminal indique, po...

Customer Support Information . MERLIN LEGEND D.O.C. Location Label Placement Ministère des Communications du Canada I'étiquette \ emplacement de A–10 Maintenance and Troubleshooting

Customer Support Information Security of Your System: Preventing Toll Fraud As a customer of a new telephone system, you should be aware that there is an increasing problem of telephone toll fraud. Telephone toll fraud can occur in many forms, despite the numerous efforts of telephone companies and ...

Customer Support Information The Remote Access feature, as designed, helps the customer, through proper administration, to minimize the ability of unauthorized persons to gain access to the network. Most commonly, phone numbers and codes are compromised when overheard in a public location, through t...

Customer Support Information The following will not be deemed to impair the good working order of the system, and AT&T will not be responsible under the limited warranty for damages resulting from: Failure to follow AT&T’s installation, operation,instructions Unauthorized system modification...

Customer Support Information Limitation of Liability EXCEPT FOR PERSONAL INJURY, DIRECT DAMAGES TO TANGIBLE PERSONAL PROPERTY PROXIMATELY CAUSED BY AT&T, AND LIABILITY OTHERWISE EXPRESSLY ASSUMED IN A WRITTEN AGREEMENT SIGNED BY AT&T, THE LIABILITY OF AT&T, ITS AFFILIATES, SUPPLIERS, AND...

Customer Support Information properly, evaluate and administer the various restriction levels, protect and carefully distribute access codes. Under applicable tariffs, you will be responsible for payment of toll charges. AT&T cannot be responsible for such charges and will not make any allowance...

Customer Support Information To reduce the risk of unauthorized access through Remote Administration and Maintenance, please observe the following procedures: ■ The System Administration and Maintenance capability of a Hybrid/PBX or Key system is protected by a password. — Change the default passwor...

System Numbering Forms B When you change any existing trunk or extension wiring, record information about the wiring on the appropriate system numbering form. This appendix includes examples of all of the system numbering forms, and instructions for completing Form 2a, “System Numbering: Extension J...

System Numbering Forms Form 2a, System Numbering:Extension Jacks Renumber System* ❑ 2-Digit ◆ ❑ Selected Extension Numbers ❑ 3-Digit ❑ Set Up Space 2-Dig 3-Dig. Mod. Log. Jack Type Set Up Renumber AUDIX Ext. Ext. Old Wire Person t L OC at IO n t VEX Voice Type ID I D D† B Eqpt. No. ◆ No. Space to La...

System Numbering Forms Form 2b, System Numbering:Digital Adjuncts Maximum: 127 Adjuncts F a c t o r y - S e t M F M MLX Log. I D 2-digit 3-digit Set UpSource Renumber to SAA T / R Telephone Ext. No. 7500B Person, Location Function, and Equipment Type 1 2 3 4 5 6 7 8 9 1 0 1 1 1 2 1 3 710 711 712 713...

System Numbering Forms Form 2c, System Numbering:Line/Trunk Jacks Music-on-Hold, Line/Trunk No. Source Maintenance Alarm, Line/Trunk No. Loudspeaker Page, Line/Trunk No(s). Loop-Start Reliable Disconnect ❑ No ◆ ❑ Yes Module Type and Slot N O Log. ID 12 34 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 8...

System Numbering Forms Form 2d, System Numbering: Special Renumbers P o o l s * (Form 2c) Factory-Set Renumber D e s c r i p t i o n to 70 890891 892 893 894895 896 897898899 Group Paging (Form 7b) Factory-Set Renumber Group ID Number to 793794795796797798799 784785786787788789 Park Zone (Form 6a) F...

Unit Load Calculation Worksheet C If you determine that you need to recalculate the unit load for any carrier, use the instructions on the following worksheet. NOTE: ■ You should have a separate copy of the worksheet for each carrier. ■ See “Unit Loads” in Chapter 1 for information on recalculating ...

Unit Load Calculation Worksheet Unit Load Worksheet 1. Number of modules in carrier (excluding power supply and processor: ■ If fewer than five, auxiliary power is not required. ■ If five or six, continue to Step 2. 2. Key or Behind Switch mode only: Indicate configuration of lines; then go to Step ...

Unit Load Calculation Worksheet 5. Calculate the estimated unit loads. M o d u l e Q t y x Unit Load = Total 008 008 MLX 008 OPT 012 1OOD 400 400 EM 400 GS/LS/TTR 408 408 GS/LS 408 GS/LS-MLX 13.5 800 800 GS/LS 800 GS/LS-lD 800 DID 12.0 13.5 8.0 8.4 0.0 0.0 8.0 8.0 12.0 12.0 0.0 0.0 8.0 8.0 ■ If the ...

Unit Load Calculation Worksheet 6. Calculate the actual carrier unit load, Equipment Network Access Lines* DID DS1 GS/LS TieTelephones MLX-10MLX-10DMLX-28DMLX-20LBIS-10 BIS-22 BIS-22D BIS-34BIS-34D MLC-5MDC-9000MDCW-9000 10-Button Basic10-Button HFAI 34-Button Basic 34-Button DLX 34-Button BIS34-But...

Unit Load Calculation Worksheet 7. Try to exchange modules between carriers to reduce the unit loads to 54. (Remember that the 100D, 400, 400 GS/LS/TTR, 800 GS/LS-lD, 800, and 800 GS/LS modules have unit loads of 0.0. ) Repeat Steps 1 through6 to recalculate unit loads for the new configuration. ■ I...

Unit Load Calculation Worksheet 8. Calculate the unit loads for slots 5 and 6 of the carrier. Equipment Network Access Lines* DS1 GS/LS Tie Telephones MLX-10MLX-10D MLX-28D MLX-20L BIS-10 BIS-22 BIS-22DBE-34BIS-34DMLC-5MDC-9000MDW-9000 10-Button Basic 10-Button HFAI 34-Button Basic34-Button DLX 34-B...

Unit Load Calculation Worksheet 9. Try to exchange modules between carriers to reduce the unit loads for slots five and six through 27. (Remember that the 100D, 400, 400GS/LS/TTR, 800 GS/LS-lD, 800, and 800 GS/LS modules have unit loads of 0.0, ) Repeat Steps 1 through 8 to recalculate unit loads fo...

Unit Load Calculation Worksheet C-10 Maintenance and Troubleshooting

Backing Up with a Memory Card Card Types The types of memory cards are described below. The card type is identified by a preprinted, color-coded label. Upgrade Card. This card is used for MERLIN LEGEND Communication System software upgrades. The upgrade can be performed by the system manager using t...

Backing Up with a Memory Card INSERT AT&T PROPRIETARY THIS MEMORY CARD CONTAINS PROPRIETARY INFORMATION OF AT&T THAT IS NOT TO BE DISCLOSED OR USED EXCEPT IN ACCORDANCE WITH APPLICABLE AGREEMENTS. COPYRIGHT 1993 AT&T AU RIGHTS RESERVED ● ● ● ● Figure D-1. PCMCIA Transition Memory Card Ma...

Backing Up with a Memory Card Inserting the Card To insert the card, hold the card with the AT&T logo facing up and the arrow pointing toward the slot. See Figure D–2 for the proper way to insert the memory card into the slot on the processor module. Push in to remove Memory Card PROCESSOR MODUL...

Backing Up with a Memory Card 3. A memory card translation card backup files for Format Warning may need to be formatted if it is intended for use as a but is currently blank, or contains data other than the system. Format Memory Card: All data on card will be DELETED. Do you want to continue? YesNo...

Backing Up with a Memory Card Backup Use this procedure to make a copy of your customized system data. You should create a backup at least three times during system installation (so that programmed information is not lost), and once after each system upgrade, service technician visit, or major syste...

Backing Up with a Memory Card Console Display/Instructions 5 Select the backup filename. Memory Card Backup: Make a selection BACK1. ***** AUTO.BACK1BACK2. ***** AUTO.BACK2BACK3. ***** Exit Additional Information PC If you select AUTO.BACK1 or AUTOBACK2 7 go to Step 8. You cannot rename either of th...

Backing Up with a Memory Card Console Display/Instructions Additional Information PC 8 Respond to the prompt. Backup filename: Do you want to continue? YesNo Exit 9 Observe the backup progre Backup filename: Backup in Progress, Please Wait. xx% completed Exit filename = file selected in Step 5 or en...

Backing Up with a Memory Card Automatic Backup If an automatic backup fails for any reason, except when the failure results from the memory card being write-protected, the automatic backup feature is turned off. Follow the procedure below to reprogram automatic backup. Summary: Automatic Programmabl...

Backing Up with a Memory Card Procedure: Automatic Backup Console Display/Instructions Additional Information PC 1 Insert the memory card into the PCMCIA interface slot on the processor module. 2 Select the System menu. 3 Select Back/Restore. System Programming: > Make a selection System Extensio...

Backing Up with a Memory Card ● Daily Backup Procedure Console Display/Instructions Additional Information 1 Erase the current daily backup time (xxxx). P C Daily MemCard Backup: Enter hour (00-23) and minutes (CID-57) HHMM xxxx Backspace Exit Enter Press Drop. (Alt) + (P) 2 Enter the time when you ...

Backing Up with a Memory Card ◆ Weekly Backup Procedure 1 Console Display/Instructions Additional Information PC Erase the current weekly backup day and time (xxxxx). 2 Weekly MemCard Backup: Enter day (O-6) hr (00-23) and min (00-59) DHHMM xxxxx Backspace Exit Enter Press Drop. (Alt) + (P) Enter th...

Backing Up with a Memory Card NOTE: The screens shown in this section are from the manual backup procedure; however, the screens that may appear in both the manual and automaticbackup procedures are similar. The screens in both procedures differ onlyin the appearance of the first line. On the automa...

Backing Up with a Memory Card The memory card is not inserted or is inserted incorrectly while a backup is in progress. The backup file that was being created is deleted and the backup is aborted. You must reinsert the memory card and repeat thebackup procedure. Card Missing or Card Not Inserted Cor...

Backing Up with a Memory Card CAUTION: The memory card may be write-protected to avoid the accidental erasure of the backup files. Make certain this is not the case before you change the write-protect tab. Card Failure Memory Card Backup: Backup Failure Try a different file or a new Memory Card. Exi...

Backing Up with a Memory Card Console Display/Instructions Additional Information PC 5 Select the restore file. Memory Card Restore: mmdd = month and day ofbackup Select one BACK1.mmdd AUTO.BACK1 BACK2. mmdd AUTO.BACK2 BACK3. mndd Press the button or function key Exit Enter next to your selection. 6...

Backing Up with a Memory Card Console Display/Instructions Additional Information PC 9 Observe the restore file validation screen. Restore n: Restore Successfully Completed. System is Restarting. Please Wait. n = filename selected in Step 5 The session is finished, and the system restarts. You must ...

Backing Up with a Memory Card Card Removed after Confirmation Memory Card Restore RESTORE IS CANCELED. System is DOWN. The memory card was removed from the processor slot while the restorewas in progress. The restore is aborted and the system performs a System Erase (frigid start). You must reinsert...

Backing Up with a Memory Card Release Mismatch Restore n: File is Not Compatible for Release X.Y Restore Canceled. Conversion Required. Exit n = filename selected X.Y = release number This screen only appears if you are upgrading from Release 3.0 or higher and the releases are not compatible. Card F...

Backing Up with a Memory Card Strap in Place for Key Mode but Mode is Set to Hybrid Restore n: Restore Failure RESTORE IS CANCELED. Restore File Mode is Hybrid/PBX. Control Unit strap in place for KEY. Exit n = filename selected CAUTION: This procedure should be performed only by qualified service p...

Modifying a Release 2.1 orEarlier Processor for Key Mode E Release 2.1 and Earlier 1 2 3 CAUTION: This procedure must be performed for KF registration with the FCC. This procedure prevents the system from being programmed as a Hybrid-PBX system. Do this only if the system is programmed for Key mode ...

Modifying a Release 2.1 or EarlierProcessor for Key Mode HDR4SHUNT H D R 3 Do not touch Figure E–1. Modifying the Processor for Key Mode HDR3 board; the CAUTION: Do not touch the HDR3 header on the header is exposed when the feature module is not installed in the processor processor. if the HDR3 hea...

Modifying a Release 2.1 or EarlierProcessor for Key Mode 4 On the exposed portion of the processor board, find the header marked HDR4; it is in the upper-left area. A shunt is attached to one of the pins on the HDR4 header. 5 Remove the shunt from the single header pin; then reinsert it so that it c...

Glossary # 7500B data module See lSDN 7500B Data Module. 7500B data station A type of data station that includes an ISDN 7500B Data Module as its DCE and connects to an MLX extension jack for digital transmission of data over a DS1 facility. It may also include an MLX telephone for simultaneous voic...

Glossary automatic-start tie Tie trunk on which incoming calls are routed to an operator trunk or other designated destination without a start signal, as soon as the trunk is seized; the destination is specifiedduring programming. Also called “automatic ringdown” or “auto-in” tie trunk. auxiliary po...

Glossary CONVERSANT conversion resource COR Coverage CRC CSU cyclic redundancy check Voice response application that automatically answers and routes calls and executes telephone transactions. See modem pool. (class of restriction) Various types of restrictions that canbe assigned to remote access t...

Glossary data module data rate data station data terminal data terminal equipment DCE D-channel dedicated feature buttons delay-dial start tie trunk DFT DHG dial access See ISDN 7500B Data Module. See bps. Special type of extension where data communications take place; includes DTE and DCE; sometime...

Glossary Dialed Number See DNIS. identification Service dial-out code dial plan dial-repeating tie trunk DID DID trunk digital DigitalCommunicationsProtocol Digit (usually a 9) or digits dialed by telephone users to get an outside line. Numbering scheme for system extensions, lines, and trunks. Tie ...

Glossary ESF ESS expansion carrier extension extension jack extension programming (extended superframe format) Framing format consisting of individual frames of 24 eight- bit slots and one signal bit (193 bits) in a 24-frame extended superframe. See also D4 framing format. (Electronic Switching Syst...

Glossary Facility RestrictionLevel factory setting fax Fax Attendant System FCC feature feature code feature module Feature screen ferrite core Flash ROM foil shield forced idle foreign exchange See FRL. Default state of a device or feature when an optional setting is not programmed by the user or s...

Glossary frame framing format frequency generator FRL FX G One of several segments of an analog or digital signal that has a repetitive characteristic. For example, a DS1 frame consists of a framing bit and 24 bytes, which equals 193 bits. Pattern of frames used in transmissions. See ring generator....

Glossary local host computeraccess local loop logical ID loop-start trunk M Magic on Hold Mbps Megacom Megacom 800 memory card MERLIN Identifier MERLIN Mail VoiceMessaging System A method for connecting an extension jack to an on-site computer for data-only calls through a modem or data module. See ...

Glossary N network Configuration of communications devices and softwareconnected for information interchange. network interface Hardware, software, or both that links two systems in aninterconnected group of systems, for example, between the local telephone company and a PBX. 0 off-hook off-premises...

Glossary TDM telephone power supply unit tie trunk timed flash tip/ring touch-tone receiver T/R trunk trunk jack trunk pool TTR U uninterruptible power supply unit load (time-division multiplex) Process where the transmission channel is divided into time slots. Equipment that provides power to an in...

Glossary UPS V VAC VDC VMI voice-band channel voice mail voice messaging interface W WATS wink-start tie trunk (uninterruptible power supply) Device that connects to thesystem to provide 117 VAC to the equipment when thecommercial power source fails. Alternating-current voltage. Direct-current volta...

Index # 012 module apparatus codes, 4-5 PEC codes, 4-5 100D module automatic tests, 4-80 - 4-81clock status procedure, 4-84 - 4-85 summary, 4-83 CSU Loopback Test, 4-71 - 4-80 error events procedure, 4-81 - 4-83 summary, 4-81 restoring, 4-80 408 GS/LS-MLX module, 4-36551 T1 connection, 4-74 - 4-75 A...

Index Cold start, 1-21Control unit housing installing Release 2.0 or earlier, 5-34 - 5-36 installing Release 2.1 or later, 5-30 - 5-33 removing, 1-15 - 1-16 power supply problems, 4-2 - 4-11powering down the system, 4-1 - 4-2 processor problems, 4-12 - 4-33ring generator, 4-4 - 4-7 CSU Ioopback test...

Index I Incoming trunk, 5-4Interlocking post, 4-3 - 4-4 Internal loopback test errors, 4-49 interpreting results, 4-49procedure, 4-46 - 4-48 summary, 4-45 - 4-46 J Jack assignment, 1-23 K Key mode, 1-27 L LEDs, 4-86 - 4-87, 4-88 - 4-89Line noise, 1-6 M Maintenance programming on-site, 1-3 - 1-5remot...

Index O Outgoing trunk, 5-3 P PC (personal computer), setting up, 1-5PCMCIA interface slot, 4-62PEC codes, 4-5Peek, 4-12 - 4-14Permanent error, 2-4 , 5-5Phantom modules, 2-22 Poke, 4-15 - 4-17Port menu, 5-7Power supply auxiliary power unit, 4-8 - 4-10 interlocking post, 4-2, 4-3 - 4-4 LED, 4-2 - 4-3...

Index T Telephone problems analog multiline, 3-4Call Forwarding, 3-5 - 3-6determining cause, 1-23 general, 3-1 - 3-4 MLX, 3-6 - 3-8 single line, 3-5symptom list, 3-2 voice transmission, 3-4 wiring, 3-3 - 3-4 Test automatic, 4-80 - 4-81 B-channel Loopback, 4-54 - 4-57board controller, 4-50 - 4-53 CSU...