Page 2 - Revision History
II Revision History Please refer to the table below for the updates made on Aspire M3710/Aspire M5711/ Aspire M7711 service guide. Date Chapter Updates
Page 3 - Copyright
III Copyright Copyright © 2008 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optica...
Page 4 - Conventions
IV Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific acti...
Page 5 - Preface
V Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market r...
Page 7 - System Specifications; Features; Chapter 1
1 System Specifications Features Operating System
Microsoft Windows Vista (Home Basic, Home Premium, Business) Processor
Socket Type: Intel® Socket T LGA 775 pin
Processor Type:
Intel Pentium Dual Core / Core 2 Duo / Core2 Quad (up to 95W CPUs FSB 1066/1333 MHz CPUs Chipset
NV MCP7A-O ( As...
Page 11 - Power Supply
5
1 2*7 pin front panel IO header
1 Jumper for clear CMOS
1 on board buzzer
Color management for on board connecter (pls provide proposal)
1 2*10 pin TPM module connector(Reserved)
1 2*4 pin internal speaker header(Reserved)
1 2pin Intrusion Alarm connector(Reserved)
1 2pin OBR heade...
Page 13 - Main board Placement
Page 14 - Block Diagram 1
Page 15 - Block Diagram 2
Page 16 - The computer’s front panel consists of the following:; Label
9 Aspire M3710 Front Panel The computer’s front panel consists of the following: Label Description 1 USB ports 2 Optical drive 3 Card reader 4 FDD Cover 5 Speaker/Microphone jack 6 Power button 7 Power and HDD LED 8 Acer Logo
Page 22 - Hardware Specifications and Configurations; Processor; BIOS; BIOS Hotkey List
15 Hardware Specifications and Configurations Processor Item Specification Type Intel Pentium Dual Core / Core 2 Duo / Core2 Quad (up to 95W CPUs FSB 1066/1333 MHz CPUs) Socket LGA 775 pin FSB 1066/1333 MHz CPUs Minimum operating speed 0 MHz (If Stop CPU Clock in Sleep State in BIOS Setup is set to ...
Page 24 - Audio Interface; SATA Interface
17 Audio Interface Item Specification Audio controller NV MCP7A-O/ MCP7A-D Audio controller type ALC888S Audio channel codec 7.1 Audio function control Enable/disable by BIOS Setup Mono or stereo Stereo Compatibility Sound Blaster Pro/16 compatible Mixed digital and analog high performance chip Enha...
Page 26 - Environmental Requirements; Power Management
19 Environmental Requirements Item Specification Temperature Operating +5°C ~ +35°C Non-operating -20 ~ +60°C (Storage package) Humidity Operating 15% to 80% RH Non-operating 10% to 90% RH Vibration Operating (unpacked) 5 ~ 500 Hz: 2.20g RMS random, 10 minutes per axis in all 3 axes 5 ~500 Hz: 1.09g...
Page 28 - System Utilities; Chapter 2
21 System Utilities The manufacturer or the dealer already configures most systems. There is no need to run Setup when starting the computer unless you get a Run Setup message. The Setup program loads configuration values into the battery-backed nonvolatile memory called CMOS RAM. This memory area i...
Page 29 - Entering Setup
22 Entering Setup Power on the computer and the system will start POST (Power On Self Test) process. When the message of “Press DEL to enter SETUP” appears on the screen, press the key of [Delete] to enter the setup menu. NOTE: If the message disappears before you respond and you still wish to enter...
Page 31 - Product Information
24 Product Information The screen below appears if you select Product Information from the main menu: The Product Information menu contains general data about the system, such as the product name, serial number, BIOS version, etc. This information is necessary for troubleshooting (maybe required whe...
Page 32 - Standard CMOS Setup
25 Standard CMOS Setup Select standard CMOS features from the main menu to configure some basic parameters in your system the following screen shows the standard CMOS features menu: The following table describes the parameters found in this menu. Parameter Description Options System Date To set the ...
Page 33 - Advanced Setup
26 Advanced Setup The following screen shows the Advanced Setup: The following table describes the parameters found in this menu. Parameter Description Options Quick Boot Allows BIOS to skip certain tests while booting. This will decrease the time needed to boot the system [Enabled], [Disabled] 1 st...
Page 34 - Advanced Chipset Setup
27 Advanced Chipset Setup The following table describes the parameters found in this menu. Parameter Description Options Intel EIST For Intel platform Disabled/Enabled Intel(R) VT For Intel platform Intel XD Bit For Intel platform Disabled/Enabled Primary Video Priority for Auto : PCIE -> Onboard...
Page 35 - Integrated Peripherals
28 Integrated Peripherals The following table describes the parameters found in this menu.
Page 38 - PC Health Status
31 PC Health Status The following table describes the parameters found in this menu: Parameter Description Options Vcore Detect system’s voltage status automatically CPU Temperature Detect CPU Temperature automatically CPU/SYSTEM FAN Speed (RPM) Detect CPU/SYSTEM Fan Speed Status automatically CPU S...
Page 39 - Frequency/Voltage Control
32 Frequency/Voltage Control The following table describes the parameters found in this menu: Parameter Description Options CPU Spread Spectrum Always auto detect Spread Spectrum Disabled/Enabled
Page 40 - BIOS Security Features
33 BIOS Security Features The following table describes the parameters found in this menu: Parameter Description Options Change Supervisor Password This item is only available when supervisor password is installed, If clear supervisor password, user password should also be cleared. All setup items w...
Page 41 - Load Default Settings
34 Load Default Settings This option opens a dialog box that lets you install defaults for all appropriate items in the Setup Utility. The following table describes the parameters found in this menu: Parameter Description Options Load Default Settings Select the field loads the factory defaults for ...
Page 44 - Machine Disassembly and Replacement; Chapter 3
37 Machine Disassembly and Replacement To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge. Wire cutter. Phillips screwdriver (may require different size). NOTE: The screws for the different components vary in siz...
Page 46 - Disassembly Procedure
39 Disassembly Procedure This section tells you how to disassemble the system when you need to perform system service. Please also refer to the disassembly video, if available. CAUTION: Before you proceed, make sure you have turned off the system and all peripherals connected to it.
Page 47 - Bezel Label
40 Aspire M3710/5711/7711 Standard Disassembly Process Bezel Label Process: 1. According to the requirement, paste ATI, OS, CPU, HDMI and marketing label by SKU. Aspire M3710 Aspire M5711
Page 49 - Remove side cover; Remove CPU fan pipe
42 Remove side cover Process: 1. Put the Computer on the worktable lightly. 2. Release left side cover with 2 screws then remove left side cover. Remove CPU fan pipe Process: 1. Release the CPU pipe.
Page 50 - Remove Cards
43 Remove Cards Process: 1. Release the slot cover tooless 2. Remove VGA ､ TV ､ Modem Card ， the following list is for your reference about the mutual location relation (Optional by SKU). Notice: I. Remove card, don’t touch any electric parts on PCB. Modem card TV card VGA card SLOT 2 SLOT 1 VGA car...
Page 51 - Remove HDD Data Cables
44 Remove HDD Data Cables Process: 1. Remove master HDD from M/B SATA1. 2. Remove slave ODD data cable from M/B SATA3. SATA1 slot on M/B ATA3 slot on M/B Remove slave HDD Remove master HDD
Page 52 - Remove ODD DATA cable; Remove HDD power cable
45 Remove ODD DATA cable Process: 1. Remove master ODD data cable from Master ODD. 2. Remove slave ODD data cable from master and Slave ODD (Optional by SKU) Remove HDD power cable Process: 1. Remove master HDD data cable from master HDD. 2. Remove slave HDD data cable from slave HDD. Slave ODD Remo...
Page 53 - Remove Cables
46 Remove Cables Process: 1. Remove front audio cable from M/B “JAUD2” 2. Remove SPDIF cable from M/B” JSPDIF02” 3. Remove front USB cable from USB2 and USB3. 4. Remove card reader USB cable from USB1. 5. Release cable clip (no modem and audio cable is longer). Notice: I. Front panel USB cable must ...
Page 54 - Remove HDD
47 Remove HDD Process: 1. Remove Master HDD from the first HDD location. 2. Remove Slave HDD from the second HDD location. (Optional by SKU) Master HDD Slave HDD
Page 56 - Remove FDD Cable
49 Remove FDD Cable Process: 1. Remove FDD digital cable just as pictures (Optional by SKU). 2. Plug 4 pins power cord from FDD slot. 3. Remove front bezel light cable from PATA power cable Remove from FDD Remove from M/B “FDD1” slot Remove Front bezel light cable
Page 57 - Remove ODD
50 Remove ODD Process: 1. Push the lock handle release ODD. 2. Remove Master ODD from the location. 3. Remove slave ODD from the location. (Optional by SKU) Master ODD location Slave ODD location
Page 59 - Remove System FAN; Release four screws.
52 Remove System FAN Process: 1. Release four screws according to the following picture. 2. Remove Sys FAN (Optional by SKU) Release four screws. 4 3 1 2 The direction of System FAN
Page 60 - Remove mother board
53 Remove mother board Process: 1. Release 8 pcs screws form the corresponding hole. 2. Release screws according to the following picture in turn. 3. Remove the Mother board from chassis.
Page 61 - Remove CPU cooler; Remove memory
54 Remove CPU cooler Process: 1. Remove cooler power cable from M/B “CPU-F2”. 2. Release screw 1 first, then fixes screw 2, screw 3 & screw 4 (As Picture). 3. Remove Cooler from the Retention module. Remove memory Process: 1. Remove the first Memory from DIMM0 2. Remove the second Memory from DI...
Page 62 - Remove CPU; Remove I/O shielding
55 Remove CPU Process: 1. Remove CPU according following the pictures. Remove I/O shielding Process: 1. Remove I/O Shielding. Lock the Handle
Page 63 - Troubleshooting; Chapter 4
56 Troubleshooting Please refer to generic troubleshooting guide for troubleshooting information relating to following topics:
Power-On Self-Test (POST)
POST Check Points
POST Error Messages List
Error Symptoms List Chapter 4
Page 64 - Chapter 5
Page 70 - Chapter 6
58 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Aspire M3710/5711/7711. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). NOTE: Please note WHEN ORDERING FRU PART...
Page 71 - Exploded Diagram
59 Exploded Diagram NO DESCRIPTION NO DESCRIPTION 1 AM320_MAIN_BEZEL 10 POWER SUPPLY 2 AM320_USB 11 FAN 3 AM320_USB_PANEL 12 PCI-BRACKET 4 FDD_LOCK_SLIDE 13 LEFT SIDE DOOR 5 CD_ROM LOCK SLIDE 14 HOTHER BOARD 6 CHASSIS 15 HDD 7 USB_PCB_ASN 16 3.5 DEVICE 8 USB-SHIELDING 17 CD-ROM 9 RIGHT SIDE DOCR 18 ...
