Page 2 - Revision History
II Revision History Please refer to the table below for the updates made on Aspire 2010/2020 service guide. D ate Chapter Updates
Page 3 - Copyright
III Copyright Copyright © 2004 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optica...
Page 4 - Conventions
IV Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific acti...
Page 5 - Preface
V Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market r...
Page 6 - Table of Contents; Chapter 1
VII Table of Contents Chapter 1 System Specifications 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Board Layo...
Page 8 - Features; System Specifications; Chapter 1
Chapter 1 1 Features This computer was designed with the user in mind. Here are just a few of its many features: Performance T Intel ® Pentium M processor at 1.4~ 1.8 GMHz or higher with uPGA478 socket T Intel 855GME + Intel ICH4-M T 1MB L2 cache or 2MB L2 cache, 400MHz FSB, supporting Enhanced Inte...
Page 11 - System Block Diagram
Page 12 - Board Layout; Top View
Page 14 - Outlook View
Chapter 1 7 Outlook View A general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC. Aspire 2010 Open View # Item Description 1 Screen Wide screen display provides visual output. 2 Power Button Turns the computer on or off 3 Launch Keys Buttons that can b...
Page 28 - Indicators
Chapter 1 21 Indicators Your computer provides an array of three indicators located above the keyboard, in addition to four indicators positioned at the front of the palm rest area. These indicators show the status of the computer and its componetns. Aspire 2010 Aspire 2020 The three indicators loca...
Page 30 - Keyboard; Special keys; Lock keys
Chapter 1 23 Keyboard The keyboard features full-size keys with an embedded keypad, separated cursor keys, two Windows keys, and twelve function keys (hot keys). Special keys Lock keys Aspire 2010 Aspire 2020 The computer features three lock keys, each with its own status indicator light. NOTE: Scro...
Page 39 - Launch Keys
32 Chapter 1 Launch Keys Located at the top of the keyboard are four buttons, in addition to the power button. These buttons are called launch keys. They are designed as key 1, key 2, key 3 and key 4, from right to left. By default, key 1 is used to launch the email application and key 2 is used to ...
Page 40 - Hardware Specifications and Configurations
Chapter 1 33 Hardware Specifications and Configurations Processor Item Specification CPU type Intel ® Centrino TM mobile Pentium M processor at 1.4~ 1.8 GHz CPU package uFCPGA package CPU core voltage Support automatic selection of power supply voltage CPU I/O voltage 1.05V BIOS Item Specification B...
Page 49 - BIOS Setup Utility; System Utilities; Chapter 2
Chapter 2 42 BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration proble...
Page 53 - r r; r r
Chapter 2 46 Quiet Boot Custormer Logo display will be shown during POST when it is selectd. F12 Boot Menu When this is selected, users can modify device boot priority by pressing F12 key during POST. When this is not selected, device boot priority will not be adjustable during POST. Default is disa...
Page 54 - LCD Auto DIM; Network Boot
47 Chapter 2 LCD Auto DIM When this is selected, brightness of the LCD will be reducted for power savind when adaptor has been removed from the system. When this is not selected, brightness of the LCD will remain the same after adaptor has been removed from the system. Network Boot When this is sele...
Page 55 - Advanced; FIR Ports
Chapter 2 48 Advanced The Advanced screen contains parameters involving your hardware devices. It also provides advanced settings of the system. FIR Ports Configure the system’s infrared port using options: Disabled and Enabled. The table below describes the parameters in the screen. Settings in bol...
Page 56 - LPT Port
49 Chapter 2 LPT Port Configure the system’s parallel port using options: Disabled and Enabled. The table below describes the parameters in the screen. Settings in boldface are the default and suggested parameter settings. Description Option Port Address Sets the base I/O address for the parallel po...
Page 57 - Legacy USB Support
Chapter 2 50 Legacy USB Support Option Description Disabled Disable support for Legacy Universal Serial Bus Enabled Enable support for Legacy Universal Serial Bus. g y Insyde Software SCU May 20, 2003 5:40:09 Main Advanced Security Boot Exit \ Infrared Ports(FIR) Parallel Port(LPT) ԩ Legacy USB ( ) ...
Page 58 - Security; Set Supervisor Password
51 Chapter 2 Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Set Supervisor/User Password If password ...
Page 61 - Exit
Chapter 2 54 Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Parameter Description Exit Saving Changes Allows the user to save changes to CMOS and reboot the system. Exit Discarding...
Page 62 - Exit Discarding Changes; Load Setup Default
55 Chapter 2 Exit Discarding Changes Exit without saving current settings. Load Setup Default Load manufacture default settings. Insyde Software SCU May 20, 2003 5:40:09 Main Advanced Security Boot Exit Exit S a ving Changes --------------Exit Discarding Changes------------ Exit Discarding Changes P...
Page 63 - Discard Changes
Chapter 2 56 Discard Changes Restore current settings to original settings. Insyde Software SCU May 20, 2003 5:40:09 Main Advanced Security Boot Exit Exit S a ving Changes ----------------Discard Changes-------------------- Exit D i scarding Changes Do you wish to restore the current setup L o ad Se...
Page 64 - BIOS Flash Utility; System Diagnostic Diskette
57 Chapter 2 BIOS Flash Utility The BIOS flash memory update is required for the following conditions: T New versions of system programs T New features or options T Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis ...
Page 65 - Chapter 3; Machine Disassembly and Replacement
Chapter 3 Aspire 2010/2020 This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: T Wrist grounding strap and conductive mat for preventing electrostatic discharge T sma...
Page 66 - General Information; Before You Begin
59 Chapter 3 General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack.
Page 67 - Disassembly Procedure Flowchart
Chapter 3 Aspire 2010/2020 Disassembly Procedure Flowchart
Page 72 - Disassemble the Main Unit ( Touchpad, Bluetooth and LCM Board)
65 Chapter 3 Disassemble the Main Unit ( Touchpad, Bluetooth and LCM Board) 1. Remove the seven screws to release the touchpad supporter bracket. 2. Disconnect the touchpad FPC connector. 3. Disconnect the cable as highlights. 4. Then detach the touchpad bracket from the position. 5. Detach the touc...
Page 75 - Disassemble the LCD Module
Chapter 3 Aspire 2010/2020 Disassemble the LCD Module 1. Remove the screws on each side. 2. Detach the bezel from the LCD panel. 3. Remove the screws located on the different side. 4. Detach the LCD panel from the cover. 5. Take the antenna away from the position to release the inverter board. 6. Di...
Page 76 - Disassemble the ODD Module; Disassemble the HDD Module
69 Chapter 3 Disassemble the ODD Module 1. Remove the two screws to separate the ODD drive. 2. Detach the ODD bracket. 3. Detach the ODD door. Disassemble the HDD Module 1. Remove the two screws on each side. 2. Separate the hard disk top cover and take the hard drive from the carrier. 3. Remove the...
Page 77 - Troubleshooting; Chapter 4
Chapter 4 70 Use the following procedure as a guide for computer problems. 1. Obtain the failed symptoms in as much detail as possible. 2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3. If any problem occurs, you can p...
Page 78 - System Check Procedures; External Diskette Drive Check
71 Chapter 4 System Check Procedures External Diskette Drive Check Do the following steps to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels...
Page 81 - Touchpad Check
Chapter 4 74 Check the Battery Pack To check the battery pack, do the following: From Software: 1. Check out the Power Options in control Panel 2. In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct. 3. Repeat the ...
Page 82 - Sound Check
75 Chapter 4 still occurs, continue next step. Replace the CPU with another of the same specifications. If the problems still occurs, go to next step. The main board may be damaged. Replace main board. 3. If the external monitor has the same problem as the internal monitor, the main board may be dam...
Page 83 - Insyde MobilePro BIOS POST Beep Code and POST Messages
Chapter 4 76 Insyde MobilePro BIOS POST Beep Code and POST Messages The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement d...
Page 89 - Intermittent Problems
Chapter 4 82 Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists...
Page 90 - Undetermined Problems
83 Chapter 4 Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures to isolate the failing FRU (do not isolate non-defec...
Page 91 - How to Build NAPP Master Hard Disc Drive; CD to Disk Recovery
Chapter 4 84 How to Build NAPP Master Hard Disc Drive CD to Disk Recovery 1. Prepare NAPP CD, Recovery CD and System CD. 2. Insert the NAPP CD into the optical drive. Then boot up the system. 3. The system will ask you if you want to build NAPP Master HDD. Please press any key to continue. 4. NAPP C...
Page 94 - Disk to Disk Recovery
87 Chapter 4 8. You will see the screen displaying “PASS” when the system has buit NAPP Master hard disc drive. Disk to Disk Recovery 1. Prepare NAPP CD, Recovery CD and System CD. 2. Put NAPP CD into the optical drive. Then boot up the system. 3. The system will ask you if you want to build NAPP Ma...
Page 98 - Jumper and Connector Locations; Chapter 5
Chapter 5 91 Top View Item Description JP1 RJ11/RJ45 Connector JP2 CRT Connector JP3 Printer Connector JP4 TV-Out Connector JP5/6/7 USB Connector JP8 IEEE 1394 Connector JP9 Power Board Connector JP10 MDC Cable Connector JP11 LCD Connector JP12 Cardbus Connector JP13 FAN Connector JP14 MDC Connector...
Page 100 - Bottom View
Chapter 5 93 Bottom View Item Description JP27 Mini-PCI Connector JP29 DDR SODIMM Socket U40 BIOS ROM U45 Cardbus Controller
Page 101 - Power Board
94 Chapter 5 Power Board Top View Rear View Item Description SW5 Power Button SW2 User Button 1 SW3 User Button 1 SW4 Internet Bottom SW1 E-Mail Bottom JP1 To M/B Connector D1 Scroll Lock LED D2 Num Lock LED D3 Caps Lock LED D4 E-Mail LED
Page 104 - SD Board
Chapter 5 97 SD Board Top View Rear View Item Description JP1 Card Reader Socket JP2 MIC-In/Line-In Jack JP3 SPDIF/Headphone-Out Jack JP4 To M/B wire connector
Page 105 - Media Board
98 Chapter 5 Media Board Top View Rear View Item Description SW1 Stop Bottom SW2 Backward Bottom SW3 Media Control Bottom SW4 Forward Bottom JP1 To T/P Board Connector
Page 106 - LED Board
Chapter 5 99 LED Board Top View Rear View Item Description SW1 Arcade Bottom JP1 To T/P Board Connector D1/D2 Power Status LED D3 Activity LED D4/D5 Battery Status LED MIC1 Internal Microphone
Page 107 - Bottom Board
100 Chapter 5 Bottom Board Top View Rear View Item Description SW1 Bluetooth On/Off Bottom SW2 Wireless On/Off Bottom JP1 To T/P Board Connector D1 Bluetooth Status LED D2 Wireless Status LED
Page 108 - Chapter 6
Chapter 6 101 This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Aspire 2010/2020. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please also note that there are some common parts for Aspire 2000, ye...
Page 109 - Exploded Diagram
Page 120 - Model Definition and Configuration; Appendix A
Appendix A 113 Aspire 2010/2020 series Model Number CPU LCD Memory HDD Optical Mini PCI Card Reader Battery 2012WLCi PM 1.5GH z/1M 15.4" WXGA DDR333 1x256M B 40GB 24x Combo 802.11b/g- AS2010 N/A Li-Ion- AS201 0 2012WLMi PM 1.5GH z/1M 15.4" WXGA DDR333 2x256M B 40/ 60GB 4x DVD- Dual 802.11b/g...
Page 121 - Test Compatible Components; Appendix B
Appendix B 114 This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows XP Home and Windows XP Professional environment. Refer to the following lists for components, adapter cards, and peripherals which have pass...
Page 122 - Microsoft Windows XP Home Environment Test
115 Appendix B Microsoft Windows XP Home Environment Test Description Model Number Acer P/N CPU Intel Pentium-M (Banias) 1.4GHz 1M/400MHz FSB KC.BS001.14G Intel Pentium-M (Banias) 1.5GHz 1M/400MHz FSB KC.BS001.15G Intel Pentium-M (Banias) 1.6GHz 1M/400MHz FSB KC.BS001.16G Intel Pentium-M (Banias) 1....
Page 125 - Microsoft Windows XP Professional Environment Test
Appendix B 118 Microsoft Windows XP Professional Environment Test Description Model Number Acer P/N CPU Intel Pentium-M (Banias) 1.4GHz 1M/400MHz FSB KC.BS001.14G Intel Pentium-M (Banias) 1.5GHz 1M/400MHz FSB KC.BS001.15G Intel Pentium-M (Banias) 1.6GHz 1M/400MHz FSB KC.BS001.16G Intel Pentium-M (Ba...
Page 128 - Online Support Information; Appendix C
Appendix C 121 This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our w...
