Actiontec GT701WG-QW04 - Manual

1 Introduction Thank you for purchasing the Actiontec 54 Mbps DSL Modem. The Modem is the simplest way to connect computers to a high-speed broadband connection. This easy-to-use product is perfect for the office or small business. If you want to take your computing to the next level, the Actiontec ...

2 Actiontec DSL Modem User Manual 3 Chapter 1 Introduction s Microsoft Windows 98 Second Edition ( SE ), Windows Millennium Edition (Me), Windows NT 4.0, Windows 2000, Windows XP , Mac OS 7.1+, Mac OS 8.0+, Mac OS 9.0+, or Mac OS X+ ☞ Note : USB LAN port is not supported with Microsoft Windows 95, W...

4 Actiontec DSL Modem User Manual 5 Chapter 1 Introduction Rear Panel The rear panel of the Modem contains five ports (Line, Phone, USB , Ethernet, and Power), as well as a Reset switch. Power USB Ethernet Line Reset Phone Line Port Used to connect the Modem to a DSL (Digital Subscriber Line) connec...

4 Actiontec DSL Modem User Manual 5 Chapter 1 Introduction Power Port Used to connect the Power Cord to the Modem. N Warning : Do not unplug the power cord from the Modem dur- ing the reset process. Doing so may result in permanent damage to the Modem. Technical Support Self Help To obtain answers t...

6 Actiontec DSL Modem User Manual 7 Chapter 1 Introduction s Microsoft Internet Connection Sharing ( ICS ) s Advanced LAN configuration with multiple computers s Non-Actiontec-provided network card/Ethernet cable installation, configu- ration, or troubleshooting s Commercial firewall software config...

9 Using Qwest DSL Qwest DSL operates over home or business phone lines equipped with Qwest DSL service. For this reason, the Qwest DSL connection is not portable; it can’t be accessed while away from the home or business. To connect while traveling, ask the ISP about a dial-up account. Most Qwest DS...

11 Performing a Basic Setup This chapter is a guide through a basic setup of the Modem. The Basic Setup includes instructions on how to connect the Modem to the ISP and changing the user name and password allowing access to the Web Configuration screens. To complete a basic setup, the user will need...

12 Actiontec DSL Modem User Manual 13 Chapter 3 Performing a Basic Setup 3. Follow the instructions in the “Set Up/Configuration” screen, then click Begin Basic Setup . 4. In the next window, follow the on-screen instructions, then click Next . 5. In the next screen, indicate whether the user is usi...

12 Actiontec DSL Modem User Manual 13 Chapter 3 Performing a Basic Setup 6. Click Save and Restart in the “Save and Restart” screen. 7. The “Congratulations” screen appears. The Modem is successfully configured. The Power light flashes rapidly while the Modem restarts, then glows steadily green when...

14 Actiontec DSL Modem User Manual 2. The “Change Admin Username/Password” screen appears. Enter a new user name (optional) in the “New Username” text box, then a password in the “New Password” text box. Re-enter the password in the “Re-enter New Password” text box. Make sure to write the user name ...

15 Setting Up Static IP Address This chapter details how to set up the Modem with a static IP address. The first section explains the configuration using a single static IP address; the second sec- tion explains the configuration using a block of static IP addresses. Configuring for a Single Static ...

16 Actiontec DSL Modem User Manual 17 Chapter 4 Setting Up Static IP 3. In the “Set Up/Configuration” screen, select Alternative Setup from the menu on the left side.

16 Actiontec DSL Modem User Manual 17 Chapter 4 Setting Up Static IP 4. The “Actiontec DSL Modem Setup Page” screen appears. Using the Internet Service Provider ( ISP ) worksheet, enter the following information: ISP Protocol (select RFC1483 Bridged , RFC1483 Routed , PPP o A , or PPP o E by clickin...

18 Actiontec DSL Modem User Manual 19 Chapter 4 Setting Up Static IP 9. Once the Modem restarts, return to the Setup/Configuration screen and select Change Admin Password from the menu on the left side. 10. The “Change Admin Username/Password” screen appears. Enter a new user name (optional) in the ...

20 Actiontec DSL Modem User Manual 21 Chapter 4 Setting Up Static IP Configuring for a Block of Static IP Addresses To set up the Modem to use a block of static IP addresses: ☞ Note : To complete this procedure, you must have access to the Internet Service Provider ( ISP ) worksheet. If no worksheet...

22 Actiontec DSL Modem User Manual 23 Chapter 4 Setting Up Static IP 6. Select “Obtain an IP Address through PPP o A ,” select “Unnumbered Mode,” then enter the gateway and subnet mask addresses assigned by the ISP in the “Gateway Address” and “Unnumbered Subnet Mask” text boxes, respectively. These...

24 Actiontec DSL Modem User Manual 13. The “Change Admin Username/Password” screen appears. Enter a new user name (optional) in the “New Username” text box, then a password in the “New Password” text box. Re-enter the password in the “Re-enter New Password” text box. Make sure to write the user name...

25 # Configuring Advanced Settings This chapter contains information concerning the advanced configuration options of the Modem, such as wireless settings, remote management, and Web site blocking. Accessing Advanced Settings To access the Advanced Settings screens, follow these instructions: 1. Ope...

26 Actiontec DSL Modem User Manual 27 Chapter 5 Configuring Advanced Settings 4. In the next screen, read the recommendations. To perform an advanced setup on the Modem, click Begin Advanced Setup . 5. The “Configuring the Advanced Settings” screen appears. To check all the set- tings, or if unsure ...

26 Actiontec DSL Modem User Manual 27 Chapter 5 Configuring Advanced Settings ☞ Note : Some DSL providers use PPP o E/PPPoA to establish com- munication with an end user. If unsure about which connection is present, check with the Internet Service Provider ( ISP) before continuing. After selecting a...

28 Actiontec DSL Modem User Manual 29 Chapter 5 Configuring Advanced Settings Obtain an IP Address through PPPoE or PPPoA Select one of these options to allow the Modem to use the Point-to-Point over Ethernet ( PPPoE ) or Point-to-Point over ATM ( PPPoA ) protocol. “ Broadband Connection via PPPoE” ...

28 Actiontec DSL Modem User Manual 29 Chapter 5 Configuring Advanced Settings Encapsulation (PPPoA only) Select one of the encapsulation options, based on information received from the ISP . Save & Apply Click this button to save and apply the changes made in either of the “Broadband Connection”...

30 Actiontec DSL Modem User Manual 31 Chapter 5 Configuring Advanced Settings Specify a Static IP Address Select this option if the ISP service is configured to use RFC 1483 Bridged or Routed using a static IP Address. Enter the IP Address , Subnet Mask , and Default Modem Address provided by the IS...

30 Actiontec DSL Modem User Manual 31 Chapter 5 Configuring Advanced Settings Unnumbered Mode/VIP Mode If a block of public static IP addresses was purchased from the ISP , select Unnumbered Mode by clicking in the appropriate check box. Then, enter the IP Address and Subnet Mask in the “Gateway Add...

32 Actiontec DSL Modem User Manual 33 Chapter 5 Configuring Advanced Settings To activate the wireless “radio” of the Modem, click in the circle next to “On.” To turn it off, click in the circle next to “Off.” ESSID ESSID is the network name assigned to the wireless network. The factory default sett...

32 Actiontec DSL Modem User Manual 33 Chapter 5 Configuring Advanced Settings WEP Activating WEP and clicking Next in the Wireless Settings screen generates the “ WEP Key” screen. Here, the authentication type, encryption level, and WEP keys are entered to activate WEP (Wired Equivalent Privacy) sec...

34 Actiontec DSL Modem User Manual 35 Chapter 5 Configuring Advanced Settings WPA Activating WPA ( W i-Fi P rotected A ccess) and clicking Next in the Wireless Settings screen generates the “Wireless WPA Settings” screen. There are two levels of WPA . The “Group Key Interval,” “Server IP Address,” “...

36 Actiontec DSL Modem User Manual 37 Chapter 5 Configuring Advanced Settings Wireless MAC Authentication Selecting Wireless MAC Authentication in the “Advanced Settings” screen gener- ates the “Wireless MAC Authentication” screen. This feature allows the user to control the Wireless LAN Network by ...

36 Actiontec DSL Modem User Manual 37 Chapter 5 Configuring Advanced Settings 802.11b/g Mode Access to the Modem’s network can be restricted to wireless clients using either the 802.11 b or 802.11 g wireless adapters. Click on the down arrow next to the text box and select the desired option. Action...

38 Actiontec DSL Modem User Manual 39 Chapter 5 Configuring Advanced Settings DHCP Server Configuration Clicking Next in the “ DHCP Server” screen generates the “ DHCP Server Settings” screen. Change IP address range and DNS server information here. Beginning IP Address, Ending IP Address These are ...

38 Actiontec DSL Modem User Manual 39 Chapter 5 Configuring Advanced Settings Services Blocking Selecting Services Blocking in the “Advanced Settings” screen generates the “Services Blocking” screen. To modify Internet privileges (Web, FTP , Newsgroups, etc.) for the computers on the network: 1. Ent...

40 Actiontec DSL Modem User Manual 41 Chapter 5 Configuring Advanced Settings Website Blocking Selecting Website Blocking in the “Advanced Settings” screen generates the “Website Blocking” screen. This feature enables the Modem to block Web sites to all computers on the network. To block a Web site,...

40 Actiontec DSL Modem User Manual 41 Chapter 5 Configuring Advanced Settings ☞ Note : Before Remote Management can be activated, the admin- istrator password must be set. To do this, go to the Setup screen and select Change Admin Password. Follow the instructions in the subsequent screens To access...

42 Actiontec DSL Modem User Manual 43 Chapter 5 Configuring Advanced Settings Clicking Advanced brings up the “Advanced Port Forward” screen. In this screen, the user can allow only certain IP addresses to access forwarded ports. Enter the port range of the forwarded ports in the “Remote IP Port Ran...

42 Actiontec DSL Modem User Manual 43 Chapter 5 Configuring Advanced Settings M Warning : The DMZ host computer will be vulnerable to com- puter hackers on the Internet while in DMZ mode. Firewall Selecting Firewall in the “Advanced Settings” screen generates the “Firewall Security Level” screen. Se...

44 Actiontec DSL Modem User Manual 45 Chapter 5 Configuring Advanced Settings NAT (Network Address Translation) Selecting NAT in the “Advanced Settings” screen generates the “ NAT ” screen. The Modem’s basic firewall security is based on NAT . Disabling NAT allows the com- puters connected to the Mo...

44 Actiontec DSL Modem User Manual 45 Chapter 5 Configuring Advanced Settings IP QoS Setting Selecting IP QoS Setting in the “Advanced Settings” screen generates the “IP QoS Setting” screen. In this screen, the user can prioritize certain types of traffic (i.e., voice data) over normal data traffic....

46 Actiontec DSL Modem User Manual 47 Chapter 5 Configuring Advanced Settings Telnet Timeout Setting Selecting Telnet Timeout Setting in the “Advanced Settings” screen generates the “Telnet Timeout Setting” screen. In this screen, select the amount of idle time before a telnet session is automatical...

49 Viewing the Modem’s Status This chapter contains information about checking the status of the Modem, such as wireless settings, remote management, and Web site blocking. Accessing Status To access the Status screens, follow these instructions: 1. Open the Web browser. In the address bar enter: ht...

50 Actiontec DSL Modem User Manual 51 Chapter 6 Viewing the Modem’s Status Current Status After selecting Status in the Main Menu screen, the “Current Status” screen appears, displaying many of the Modem’s settings. No settings (other than con-necting or disconnecting from the Internet) can be chang...

50 Actiontec DSL Modem User Manual 51 Chapter 6 Viewing the Modem’s Status WAN - Subnet Mask Displays the subnet mask address the ISP assigned to the Modem. WAN - Gateway Displays the gateway address (for the IP address and subnet mask) the ISP assigned to the Modem. WAN - DNS #1 & #2 Displays t...

52 Actiontec DSL Modem User Manual 53 Chapter 6 Viewing the Modem’s Status WAN Status Selecting WAN Status generates the “ WAN Status” screen. This screen displays on overview of the Modem’s WAN (wide area network) connection.

52 Actiontec DSL Modem User Manual 53 Chapter 6 Viewing the Modem’s Status LAN Status Selecting LAN Status generates the “ LAN Status” screen. This screen displays on overview of the Modem’s LAN (local area network) connections. DHCP User List Selecting DHCP User List generates the “ DHCP User List”...

54 Actiontec DSL Modem User Manual IP QoS Traffic Status Selecting QoS Status generates the “ IP Q o S Traffic Status” screen. This screen displays the QoS cofiguration settings (see “ IP QoS Management” on page 45 for more information). NAT Table Selecting NAT Table generates the “ NAT Table” scree...

55 Using Utilities To access the Modem’s Web-based Utilities options, select Utilities from the “Main Menu” screen. The “Utilities” screen appears. From this screen, the Web activity log can be viewed, the DSL settings changed, the Modem’s factory default settings restored, and the Modem’s firmware ...

56 Actiontec DSL Modem User Manual 57 Chapter 7 Using Utilities Auto Refresh To set the Web Activity Log screen to automatically refresh at certain intervals, acti-vate the circle next to “Auto Refresh Every” at the bottom of the Web Activity Log screen, then enter a time value (in seconds) in the t...

56 Actiontec DSL Modem User Manual 57 Chapter 7 Using Utilities Restore Default Settings To restore the Modem to its factory default settings, select Restore Default Settings from the Utilities screen. When the “Restore Default Settings” screen appears, click Restore Default Settings . Any changes m...

59 Troubleshooting This chapter contains a list of problems that may be encountered while using the Modem, and techniques to try and overcome the problem. Note that these tech-niques may not solve the problem. LAN Connection Failure s Ensure the Modem is properly installed, the LAN connections are i...

60 Actiontec DSL Modem User Manual 61 Chapter 8 Troubleshooting There should be an entry for IP address, Subnet Mask, and Default Gateway. Additionally, the “ IP Address” entry should be on the 192.168.0. X network (with “ X ” defining a range from 2 though 255). If the Ethernet adapter is showing a...

60 Actiontec DSL Modem User Manual 61 Chapter 8 Troubleshooting Time out error occurs when entering a URL or IP Address s Verify all the computers are working properly. s Ensure the IP settings are correct. s Ensure the Modem is on and connected properly. s Verify the Modem’s settings are the same a...

63 Reference This appendix contains information about various topics, including accessing information about your Windows computer. Locating Computer Information The following procedure is valid for Windows 98 SE , Me, NT 4.0, 2000 and XP . 1. From the desktop, right-click on My Computer . 2. Select ...

64 Actiontec DSL Modem User Manual 65 Appendix a Reference Locating Windows Operating System Files If the operating system files reside on the hard drive of the computer, follow the instructions below to locate them. If the files are not on the hard drive, they must be loaded from the installation d...

66 Actiontec DSL Modem User Manual Windows XP 1. From the desktop, click Start . 2. Select Search , then For Files and Folders . 3. The “Search Results” window appears. In the panel at left titled “What do you want to search for?”, click All files and folders . 4. Another panel, titled “Search by an...

68 Actiontec DSL User Manual 69 Appendix b Static IP on the Computer 3. Another menu appears. Select Control Panel . 4. When the “Control Panel” window appears, double-click Network .

70 Actiontec DSL User Manual 71 Appendix b Static IP on the Computer 9. Enter the following numbers in the “Subnet mask” text box: 255.255.255.0 Press the space bar on the keyboard to add the periods between the numbers. 10. Click OK . The TCP/IP Properties window disappears. 11. In the Network wind...

74 Actiontec DSL User Manual 75 Appendix b Static IP on the Computer 5. In the “Network and Dial-up Connections” window, double-click Local Area Connection . A number may be displayed after the Local Area Connection. If there is more than one Local Area Connection listed, locate the one that cor-res...

76 Actiontec DSL User Manual 77 Appendix b Static IP on the Computer 7. The “Local Area Connection Properties” window appears. Click General . 8. In the “Components checked are used by this connection” list box, double- click Internet Protocol ( TCP/IP ) . 9. The “Internet Protocol ( TCP/IP ) Proper...

76 Actiontec DSL User Manual 77 Appendix b Static IP on the Computer 12. Enter the following numbers in the “Subnet mask” text box: 255.255.255.0 Press the space bar on the keyboard to add the periods between the numbers. 13. Click OK . The “Internet Protocol ( TCP/IP ) Properties” window disappears...

78 Actiontec DSL User Manual 79 Appendix b Static IP on the Computer 3. When the “Control Panel” window appears, double-click Network Connections . 4. In the “Network Connections” window, double-click Local Area Connection . A number may be displayed after the Local Area Connection. If more than one...

78 Actiontec DSL User Manual 79 Appendix b Static IP on the Computer 5. The “Local Area Connection Properties” window appears. Select General . 6. In the “This connection uses the following items” list box, double-click Internet Protocol ( TCP/IP ) . 7. The “Internet Protocol ( TCP/IP ) Properties” ...

81 Computer Security The Internet is a giant network of computers located all over the world. When a computer is connected to the Internet, it can exchange information with any other computer on the Internet. This allows a computer user to send e-mail, surf the World Wide Web, download files, and bu...

82 Actiontec DSL Modem User Manual 83 Appendix c Computer Security Modem Security If connecting to the ISP through Point-to-Point Protocol ( PPP ), be sure to provide the Modem with an administrative password. If a password is not set, someone on the Internet can access the Modem and change its conf...

82 Actiontec DSL Modem User Manual 83 Appendix c Computer Security Network Applications Network applications (such as software programs) that allow remote access to the computer also make the computer vulnerable to access by other people on the Internet. If using a network application that allows re...

85 Specifications General Model Number GT 701 WG - QW 04 (54 Mbps DSL Modem) Standards IEEE 802.3 (10BaseT) IEEE 802.3u (100BaseTX) G.dmtG.litet1.413 RFC 1483, 2364, 2516 Protocol LAN - CSMA / CD WAN - PPP , DHCP , Static IP WAN Full-rate ADSL Interface LAN 10/100 RJ -45 switched port USB port Speed...

86 Actiontec DSL Modem User Manual Wireless Operating Range Indoors Up to 91M (300 ft.) @ 54 Mbps Outdoors Up to 457M (1500 ft.) @ 54Mbps Topology Star (Ethernet) LED Indicators Power, DSL , Internet, Ethernet, USB, Wireless Environmental Power External, 12V DC, 600mA Certifications FCC Class B, FCC...

87 Glossary Access Point A device that allows wireless clients to connect to one another. An access point can also act as a bridge between wireless clients and a “wired” network, such as an Ethernet network. Wireless clients can be moved anywhere within the cover-age area of the access point and rem...

88 Actiontec DSL Modem User Manual 89 Appendix e Glossary Ethernet Network A standard wired networking configuration using cables and hubs. Firewall A method preventing users outside the network from accessing and/or damag-ing files or computers on the network. Gateway A central device that manages ...

88 Actiontec DSL Modem User Manual 89 Appendix e Glossary PPPoE (Point-To-Point Protocol over Ethernet)/PPPoA (Point-To-Point Protocol over ATM) Methods of secure data transmission. Router A central device that manages the data traffic of your network. Subnet Mask A set of four numbers configured li...

92 Actiontec DSL Modem User Manual 93 Appendix f Firewall Security Level Services Medium Security Level Low Security Level

92 Actiontec DSL Modem User Manual 93 Appendix f Firewall Security Level Services Off If Off is selected, only NAT ( N etwork A ddress T ranslation) security is active. Service Acronym Definitions http H yper T ext T ransfer P rotocol. This protocol delivers information over the Internet, and is use...

94 Actiontec DSL Modem User Manual real audio/video A protocol used to transfer Real Audio or Real Video files. icmp I nternet C ontrol M essage P rotocol. Allows error messages, text packages, and informational messages to be transferred over the Internet. H.323 A standard protocol for sending audi...

95 Alternative System Setup The Modem supports both the Classic Macintosh operating systems (9.2.1 and below), as well as OS X . ☞ Note : When installing any software, consult the user manual and help files supplied with the software for detailed information. Actiontec provides the following informa...

96 Actiontec DSL Modem User Manual 97 Appendix g Alternative System Setup OS X 1. From the Apple Menu, select System Preferences . 2. When the “System Preferences” window appears, click Network .

98 Actiontec DSL Modem User Manual 99 Appendix g Alternative System Setup 3. The Network window appears. Select Built-In Ethernet from the “Show” drop-down list. 4. Select TCP/IP and, from the “Configure” drop-down list, select Using DHCP . 5. Click Apply Now and close the “System Preferences” appli...

98 Actiontec DSL Modem User Manual 99 Appendix g Alternative System Setup 2. The “Main Menu” screen appears. Select Setup/Configuration . 3. In the “Set Up/Configuration” screen, select Alternative Setup from the menu on the left side.

100 Actiontec DSL Modem User Manual 4. The “Actiontec DSL Modem Setup Page” screen appears. In this screen, the user can configure the ISP Protocol (Bridged, PPPoA , or PPPoE ) and the IP configuration (Dynamic or Static). Using the Internet Service Provider ( ISP ) Worksheet provided by the ISP , e...

101 Additional Technical Support Options The appendix contains information about additional technical support options. Self Help To obtain more answers to DSL configuration questions on your own, visit the Qwest DSL Actiontec support page at: http://www.qwest.com/dsl/customerservice/actiontecgt701-w...

102 Actiontec DSL Modem User Manual 103 Appendix h Additional Technical Support Options Advanced Feature Support Qwest Technical Support (1-800-247-7285) provides configuration assistance sup-port for the following advanced features: s Website Blocking s Services Blocking s VPN Passthrough s DHCP s ...

105 Notices Regulatory Compliance Notices Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential ...

106 Actiontec DSL Modem User Manual 106 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1 . This device may not cause harmful interference 2. This device must accept any interference received, including interference that may cause unwanted op...

107 Limited Warranty Hardware : Actiontec Electronics, Inc., warrants to the end user (“Customer”) that this hardware product will be free from defects in workmanship and materials, under normal use and service, for twelve (12) months from the date of purchase from Actiontec Electronics or its autho...

108 Actiontec DSL Modem User Manual THIS ACTIONTEC ELECTRONICS PRODUCT MAY INCLUDE OR BE BUNDLED WITH THIRD-PARTY SOFTWARE, THE USE OF WHICH IS GOVERNED BY A SEPARATE END-USER LICENSE AGREEMENT. THIS ACTIONTEC ELECTRONICS WARRANTY DOES NOT APPLY TO SUCH THIRD-PARTY SOFTWARE. FOR THE APPLICABLE WARRA...

108 Actiontec DSL Modem User Manual 109 Limited Warranty NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS. ACTIONTEC ELECTRONICS SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AN...

110 Actiontec DSL Modem User Manual Governing Law : This Limited Warranty shall be governed by the laws of the State of California, U.S.A., excluding its conflicts of laws and principles, and excluding the United Nations Convention on Contracts for the International Sale of Goods.