Page 2 - Revision History
II Revision History Please refer to the table below for the updates made on Aspire 3620/TravelMate 2420 service guide. Date Chapter Updates 2006/01/13 Chapter 1 Add Intel ® Pentium ® M 730/740 Processor (2 MB L2 cache, 1.73GHz, 533 MHz FSB) to page 1. 2006/3/30 Chapter 1 1. Put a note for HD audio s...
Page 3 - Copyright
III Copyright Copyright © 2006 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optica...
Page 4 - Conventions; SCREEN MESSAGES
IV Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific acti...
Page 5 - Preface
V Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market r...
Page 7 - Table of Contents
1 Chapter 1 System Specifications 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3Board Layout . ....
Page 9 - Features; System Specifications; Chapter 1
Chapter 1 1 Features Below is a brief summary of the computer’s many feature: Platform and memroy T Intel ® Pentium ® M 725 Processor (2 MB L2 cache, 1.6GHz, 400 MHz FSB) or Intel ® Pentium ® M 730/740Processor (2 MB L2 cache, 1.73GHz, 533 MHz FSB) T Intel ® Celeron M 370/380/390 Processor (1 MB L2 ...
Page 10 - Human-centric design and ergonomics
2 Chapter 1 T WLAN: integrated Acer InviLink TM 802.11b/g WI-Fi ® CERTIFIED TM solution; Acer SignalUp TM technology support T WPAN: integrated Bluetooth ® Human-centric design and ergonomics T Rugged, yet extremely portable design T Stylish appearance T Full-size keyboard with four programmable lau...
Page 11 - System Block Diagram; CD ROM; KBC; RGB; Mobile CPU; Dothan; DDR II
Chapter 1 3 System Block Diagram CD ROM 20 PATA 27 27 Line Out DMI I/F HOST BUS DDR II ICH6-M LPC BUS PCI BUS Intel 910GML CLK GEN. IDT CV125 400MHz 100MHz KBC INT_KB TouchPad 400 MHz LVDS RGB BIOS ROM4M BITS 3 4, 5 6,7,8,9,10 11,12 15,16,17,18 31 29 MDC Card G1421B Codec OP AMP 27 ACLINK 26 21 MODE...
Page 12 - Board Layout; Top View
4 Chapter 1 Board Layout Top View 1 SW1 Switch 7 BLUE1 Bluetooth Cable Connector 2 LEDB1 LED Board Cable Connector 8 U39 LAN Connector: RTL8100CL 3 KB1 Keyboard Connector 9 RTC1 RTC Battery Connector 4 TPAD1 Touchpad Cable Connector 10 U40 Keyboard Controller: ENE CB-1410QF 5 LCD1 LCD Cable Connecto...
Page 13 - Bottom View
Chapter 1 5 Bottom View NOTE: This is engineering sample. The image above may not be exactly the same as the real main board you get. 1 USB2 USB port 13 ODD1 ODD Connector 2 USB3 USB port 14 WIN1 Wireless LAN Card Slotr 3 USB4 USB port 15 DM1 DIMM Slot1 4 LAN1 RJ11+RJ45 (Modem Port+ Ethernet Port) 1...
Page 14 - Jumper Settings
6 Chapter 1 Jumper Settings PIN Description Pin1-Pin8 Clear Password Pin2-Pin7 No Function Pin3-Pin6 No Function Pin4-Pin5 No Function
Page 15 - Your Acer Notebook tour
Chapter 1 7 Your Acer Notebook tour After knowing your computer features, let us show you around your new TravelMate computer. Aspire 3620 front View
Page 17 - Closed Front View
Chapter 1 9 Closed Front View # Icon Item Description 1 Bluetooth ® communication button/indicator Press to enable/disable Bluetooth function. Lights to indicate the status of Bluetooth-communications. 2 Wireless communication button/indicator Press to enable/disable Wireless function. Lights to ind...
Page 18 - Left View
10 Chapter 1 Left View Right View # Icon Item Description 1 Kensington lock slot Connects to a Kensington-compatible computer security lock. 2 Optical drive Internal optical drive; accepts CDs or DVDs. 3 Optical disk access indicator Lights up when the optical drive is active. 4 Optical drive eject ...
Page 19 - Rear Panel
Chapter 1 11 Rear Panel Bottom Panel 4 Ethernet (RJ-45) Connects to an Ethernet 10/100/1000-based network. # Icon Item Description 1 DC-in jack Connects to an AC adapter. External display (VGA) port Connects to a display device(e.g., external monitor, LCD projector). Battery Powers the computer # It...
Page 20 - Indicators
12 Chapter 1 Indicators The computer has four easy-to-read status indicators on the upper-right above the keyboard, and four on the front panel. Aspire 3620: TravelMate 2420: The power, battery and wireless communication status indicators are visible even when the LCD display is closed. 3 Hard disk ...
Page 22 - Touchpad Basics
14 Chapter 1 Touchpad Basics The following teaches you how to use the touchpad: Aspire 3620: TravelMate 2420: Launch key Default application P User-programmable P User-programmable Acer Empowering Technology (user-programmable) Web browser Internet browser (user-programmable) Mail Email application ...
Page 24 - Using the Keyboard; Lock Keys and embedded numeric keypad
16 Chapter 1 Using the Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Aspire 3620: TravelMate 2420: The embedded...
Page 25 - Windows Keys
Chapter 1 17 Windows Keys The keyboard has two keys that perform Windows-specific functions. Hot Keys The computer employs hotkeys or key combinations to access most of the computer’s controls like sreen brightness, volume output and the BIOS utility.To activate hot keys, press and hold the < Fn&...
Page 27 - Special Key; The Euro symbol
Chapter 1 19 Special Key You can locate the Euro symbol and US dollar sign at the upper-center and/or bottom-right of your keyboard. To type: Aspire 3620: TravelMate 2420: The Euro symbol 1. Open a text editor or word processor. 2. Either directly press the <Euro> symbol at the bottom-right of...
Page 28 - Acer Empowering Technology; Acer eDataSecurity Management
20 Chapter 1 Acer Empowering Technology Acer’s innovative Empowering Technology makes it easy for you to access frequently used functions and manage your new Acer notebook. It features the following handy utilities: T Acer eDataSecurity Management protects data with passwords and advanced encryption...
Page 29 - Be sure to safeguard all related
Chapter 1 21 easy data encryption/decryption and also supports on-the-fly file encryption for MSN Messager and Microsoft Outlook. There are two passwords that can be used to encrypt/decrypt a file; the supervisor passowrd and the file-specific password. The supervisor passwork is a “master” password...
Page 30 - Acer eLock Management
22 Chapter 1 Acer eLock Management Acer eLock Management is a security utility that allows you to lock up your removable data, optical and floppy drives to ensure that data can’t be stolen while your notebook is unattended. T Removable data devices - includes USB disk drives, USB pen drives, USB fla...
Page 31 - Acer ePerformance Management
Chapter 1 23 Acer ePerformance Management Acer ePerformance Management is a system optimization tool that boosts the performance of your Acer notebook. It provides you with the following options to enhance overall system performance: T Memory optimization - releases unused memory and check usage. T ...
Page 32 - Acer eRecovery Management
24 Chapter 1 Acer eRecovery Management Acer eRecovery Management is a powerful utility that does away with the need for recovery disks provided by the manufacturer. The Acer eRecovery Management utility occupies space in a hidden partition on your system’s HDD. User-created backups are stored on D:\...
Page 33 - Acer eSettings Management
Chapter 1 25 NOTE: If your computer did not come with a Recovery CD or System CD, please use Acer eRecovery Management’s “System backup to optical disk” feature to burn a backup image to CD or DVD. To ensure the best results when recovering your system using a CD or Acer eRecovery Management, detach...
Page 34 - Acer ePower Management; Acer Mode; Battery status
26 Chapter 1 Acer ePower Management Acer ePower Management features a straightforward user interface. To launch it, select Acer ePower Management from the Empowering Technology interface, or double-click the Acer ePower Management icon in the task tray. Acer Mode The default setting is “Maximum Perf...
Page 36 - Acer ePresentation Management
28 Chapter 1 Acer ePresentation Management Acer ePresentation Management lets you select from two of the most common projector resolutions: XGA and SVGA.
Page 37 - Hardware Specifications and Configurations; Processor
Chapter 1 29 Hardware Specifications and Configurations Processor Item Specification CPU type Intel ® Pentium ® M 725/730 Processor (2 MB L2 cache, 1.6GHz, 400/533 MHz FSB) Intel ® Celeron M 370/380/390 Processor (1 MB L2 cache, 1.50/1.60/ 1.70GHz, 400MHz FSB) Core logic Intel ® 910GML+ICH6M CPU pac...
Page 38 - Memory Combinations
30 Chapter 1 NOTE: Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations. On above table, the configuration of slot 1 and slot 2 could be reversed. Memory Combinations Slot 1 Slot 2 Total Memory 0MB 128MB 128MB 0MB 256MB 256MB 0...
Page 39 - Hard Disk Drive Interface
Chapter 1 31 Data throughput 723 bps (full speed data rate) Protocol Bluetooth 1.1 (Upgradeable to Bluetooth 1.2 when SIG specification is ratified). Interface USB 1.1 Connector type Mini-USB Wireless Module 802.11b/g (optional device) Item Specification Chipset Built-in ICH6-M Data throughput 11~54...
Page 40 - Combo Drive Interface
32 Chapter 1 Combo Drive Interface Item Specification Vendor & model name DVD/CDRW HLDS GCC-4244N Performance Specification With CD Diskette With DVD Diskette Transfer rate (KB/sec) Sustained:Max 3.6Mbytes/sec Sustained:Max 10.8Mbytes/sec Buffer Memory 2MB Interface Enhanced IDE(ATAPI) compatibl...
Page 41 - Video Interface
Chapter 1 33 Mono or Stereo Stereo Resolution 16 bit stereo digital to analog converter16 bit stereo analog to digital converter Compatibility AC97 Mixed sound source Line-in, CD Voice channel 8/16-bit, mono/stereo Sampling rate 44,1 KHz (48K byte for AC97 interface) Internal microphone Yes Internal...
Page 42 - System Board Major Chips
34 Chapter 1 System Board Major Chips Item Controller Core logic Intel ® 910GML+ICH6-M VGA Built in Intel ® 910GML LAN RealTek 8110CL USB 2.0 Built in ICH6-M Super I/O controller This model does not employ Super I/O controller since it does not have FIR, IEEE 1394 function MODEM Built-in ICH6-M Blue...
Page 43 - LCD Inverter; AC Adaptor
Chapter 1 35 LCD 14.1” inch Item Specification Vendor & model name AU B141EW01 CMO N141I1-L02 QDI QD14TL01-03 SAMSUNG LTN141W1-L01 Screen Diagonal (mm) 14.1 inches 14.1 inches 14.1 inches 14.1 inches Active Area (mm) 304.1x228.1 304.1x228.1 304.1x228.1 Display resolution (pixels) 1024x768 XGA 10...
Page 44 - System Power Management
36 Chapter 1 Maximum input AC current 1.7A Inrush current 220A@115VAC220A@230VAC Efficiency 82% min. @115VAC input full load System Power Management ACPI mode Power Management Mech. Off (G3) All devices in the system are turned off completely. Soft Off (G2/S5) OS initiated shutdown. All devices in t...
Page 45 - BIOS Setup Utility; Esc; System Utilities; Chapter 2
Chapter 2 37 BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problem...
Page 46 - Navigating the BIOS Utility; Please
38 Chapter 2 Navigating the BIOS Utility There are six menu options: Info., Main, System Devices, Security, Boot, and Exit. Follow these instructions: T To choose a menu, use the cursor left/right keys ( zx ). T To choose a parameter, use the cursor up/down keys ( wy ). T To change the value of a pa...
Page 47 - Information
Chapter 2 39 Information NOTE: The system information is subject to different models. Parameter Description CPU Type This field shows the CPU type and speed of the system. IDE1 Model Name This field shows the model name of HDD installed on primary IDE master. IDE1 Serial Number This field displays t...
Page 48 - Main
40 Chapter 2 Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. NOTE: The screen above is for your reference only. Actual values may differ. PhoenixBIOS Setup Uti...
Page 50 - Security; Set User Password
42 Chapter 2 Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. PhoenixBIOS Setup Utility Information Main Boot Item Specific Help User Password is : Clear Supervisor Password is : Clear Set User Password Set Supervisor Password Pass...
Page 51 - boldface; Setting a Password; Clear
Chapter 2 43 The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. NOTE: When you are prompted to enter a password, you have three tries before the system halts. Don’t forget your password. If you forget your password, you may...
Page 52 - without; Changing a Password
44 Chapter 2 1. Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Password box appears: 2. Type the current password in the Enter Current Password field and press e . 3. Press e twice without typing anything in the Enter New Password and Confirm New...
Page 54 - Boot
46 Chapter 2 Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. PhoenixBIOS Setup Utility Information Main Security Exit Item Specific H...
Page 55 - Exit
Chapter 2 47 Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Parameter Description Exit Saving Changes Exit System Setup and save your changes to CMOS. Exit Discarding Changes Exit ...
Page 56 - BIOS Flash Utility; Crisis Recovery
48 Chapter 2 BIOS Flash Utility The BIOS flash memory update is required for the following conditions: T New versions of system programs T New features or options T Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis...
Page 57 - Chapter 3; Machine Disassembly and Replacement
Chapter 3 49 This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: T Wrist grounding strap and conductive mat for preventing electrostatic discharge T Small Philips scr...
Page 58 - General Information; Before You Begin
50 Chapter 3 General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack.
Page 59 - Disassembly Procedure Flowchart
Chapter 3 51 Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first re...
Page 60 - Screw List
52 Chapter 3 Screw List Item Description Part Number A SCW HEX NYL I#R-40/O#4-40 L5.5 34.00015.081 B SCREW MACH WAFER M2*L4 NI 86.00059.220 (PC Card slot x4) C CPU SCREW M2.5*4.3L (2.3 KG) 86.00D01.230 D CPU SCREW M2.5*4.3L (1.55 KG) 86.00D02.230 E SCREW M2.5-6 86.9A323.6R0 F SCRW M2.5*L8(NON NYLOK)...
Page 61 - Removing the Battery Pack
Chapter 3 53 Removing the Battery Pack 1. Unlock the battery lock. 2. Slide the battery latch then remove the battery.
Page 62 - Removing the Memory and the HDD Module
54 Chapter 3 Removing the Wireless LAN Card/the HDD Module/the Memory/the ODD Module and the LCD Module Removing the Memory and the HDD Module 1. Remove the five screws fastening the DIMM cover. 2. Detach the DIMM cover carefully. 3. Pop out the memory carefully. 4. Disconnect wireless main and auxi...
Page 66 - Disassembling the Main Unit; Separate the Main Unit Into the Upper and the Lower Case Assembly
58 Chapter 3 Disassembling the Main Unit Separate the Main Unit Into the Upper and the Lower Case Assembly 1. Disconnect the touchpad cable and the LED FFC from the main board. 2. Remove the 15 screws on the bottom as shown. 3. Detach the upper case assembly from the lower case assembly carefully. D...
Page 68 - Disassembling the Upper Case Assembly
60 Chapter 3 20. Remove the five screws fastening the heatsink. 21. Remove the heatsink from the main board. 22. Use a flat-headed screwdriver to release the CPU socket lock. 23. Remove the CPU from the CPU socket carefully. Disassembling the Upper Case Assembly 1. Remove the two screws fastening th...
Page 70 - Disassembling the LCD Module
62 Chapter 3 Disassembling the LCD Module 1. Remove the four screw caps as shown. 2. Remove the four screws holding the LCD bezel. 3. Then detach the LCD bezel from the LCD module. 4. Remove the two screws fastening the LCD inverter. 5. Take out the LCD inverter from the LCD cover, then disconnect t...
Page 72 - Disassembling the External Modules; Disassembling the HDD Module; Disassembling the ODD Module
64 Chapter 3 Disassembling the External Modules Disassembling the HDD Module 1. Remove the four screws fastening the HDD bracket. 2. Remove the HDD bracket. Disassembling the ODD Module 1. Remove the two screws holding the ODD fix holder bracket. 2. Then remove the ODD fix holder bracket. 3. Reove t...
Page 73 - Troubleshooting; Chapter 4
Chapter 4 65 Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail ...
Page 74 - System Check Procedures; External Diskette Drive Check
66 Chapter 4 System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can c...
Page 76 - Check the Power Adapter
68 Chapter 4 Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure 1. If the voltage is not correct, replace the power adapter. 2. If the voltage is within the range, do the following: ...
Page 77 - Check the Battery Pack; Touchpad Check
Chapter 4 69 Check the Battery Pack To check the battery pack, do the following: From Software: 1. Check out the Power Management in control Panel 2. In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct. 3. Repeat t...
Page 79 - Index of Error Messages; Error Code List; Error Message List
Chapter 4 71 Index of Error Messages Error Code List Error Codes Error Messages 006 Equipment Configuration ErrorCauses:1. CPU BIOS Update Code Mismatch2. IDE Primary Channel Master Drive Error(THe causes will be shown before “Equipment Configuration Error”) 010 Memory Error at xxxx:xxxx:xxxxh (R:xx...
Page 82 - Phoenix BIOS Beep Codes
74 Chapter 4 Phoenix BIOS Beep Codes Code Beeps POST Routine Description 02h Verify Real Mode 03h Disable Non-Maskable Interrupt (NMI) 04h Get CPU type 06h Initialize system hardware 08h Initialize chipset with initial POST values 09h Set IN POST flag 0Ah Initialize CPU registers 0Bh Enable CPU cach...
Page 86 - Indicator-Related Symptoms; Power-Related Symptoms
78 Chapter 4 Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error Action in Sequence LCD backlight doesn't workLCD is too darkLCD brightness cannot be adjustedLCD contrast cannot be adjusted Enter BIOS Utility to execute “Load Setup Default Settings”, then reboot system.Reconne...
Page 87 - PCMCIA-Related Symptoms; Memory-Related Symptoms; Speaker-Related Symptoms; Power Management-Related Symptoms
Chapter 4 79 Battery can’t be charged See “Check the Battery Pack” on page 69. Battery packSystem board PCMCIA-Related Symptoms Symptom / Error Action in Sequence System cannot detect the PC Card (PCMCIA) PCMCIA slot assemblySystem board PCMCIA slot pin is damaged. PCMCIA slot assembly Memory-Relate...
Page 88 - Peripheral-Related Symptoms; Modem-Related Symptoms
80 Chapter 4 NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page 82. Battery fuel gauge in Windows doesn’t go higher than 90%. Remove battery pack and let it cool for 2 hours.Refresh battery (continue use battery until power off, t...
Page 89 - Intermittent Problems
Chapter 4 81 Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists...
Page 90 - Undetermined Problems
82 Chapter 4 Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures to isolate the failing FRU (do not isolate non-defec...
Page 91 - Jumper and Connector Locations; Chapter 5
Chapter 5 83 Top View 1 SW1 Switch 7 BLUE1 Bluetooth Cable Connector 2 LEDB1 LED Board Cable Connector 8 U39 LAN Connector: RTL8100CL 3 KB1 Keyboard Connector 9 RTC1 RTC Battery Connector 4 TPAD1 Touchpad Cable Connector 10 U40 Keyboard Controller: ENE CB-1410QF 5 LCD1 LCD Cable Connector 11 SPKR1 S...
Page 93 - Chapter 6
Chapter 6 85 This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Aspire 3620/TravelMate 2420. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check ...
Page 107 - Index
Index 99 A AFLASH Utility 48Audio 32 B Battery Pack 53BIOS 29 package 29password control 29ROM size 29ROM type 29vendor 29Version 29 BIOS Supports protocol 29BIOS Utility 37 Navigating 38Onboard Device Configuration 43Security 41, 42System Security 47 Board Layout Bottom View 5Top View 4, 83 C Cache...
