Page 3 - Table of Contents
Table of Contents Introduction .......................................................................................................................................... 1 About the IPitomy 1000 ............................................................................................................
Page 6 - Introduction; Benefits of VoIP Technology
Copyright IPitomy Communication, LLC 1 0007VRF Introduction About the IPitomy 1000 The IPitomy 1000 is a powerful business communications platform. It is a pure IP PBX designed to use IP networks for voice calls. Engineered to support from 10 to 150 users, the system will work with analog lines and ...
Page 7 - How This Guide Works; Web-based System Setup; Advanced Settings; The Installation Worksheet; IPitomy 1000 Installation Worksheet
Copyright IPitomy Communication, LLC 2 0007VRF How This Guide Works Web-based System Setup This is a Reference Guide designed to help you install and use the IPitomy 1000. Each section of the guide provides easy-to-follow instructions regarding installation of the system. Within each section of the ...
Page 8 - Product Overview; Powerful All-In-One Communications Platform; Entering System Information
Copyright IPitomy Communication, LLC 3 0007VRF Product Overview IPitomy 1000 Components Understanding the IPitomy 1000’s architecture and how it works will make installing the system simple. Powerful All-In-One Communications Platform The IPitomy 1000 IP PBX (Diagram 1) is an all-in-one business com...
Page 9 - System Administration
Copyright IPitomy Communication, LLC 4 0007VRF Groups and extensions will be populated for creating automated attendant (menu) routing. Destinations will be populated for use in setting up providers and hardware trunks. System Administration IPitomy 1000’s administration menus are a series of Web pa...
Page 10 - System Overview
Copyright IPitomy Communication, LLC 5 0007VRF System Overview The system is designed to be quick to setup and install. Using the Installation Worksheet to organize system information and plan the application in advance will reduce the time it takes to install the system. Most businesses will have s...
Page 11 - Forwarding Gateway; Supported IP Phone Sets; Telephones
Copyright IPitomy Communication, LLC 6 0007VRF name of the party they would like to reach. Names that match these three letters are played and the caller selects the extension to which they want to be transferred. Names are stated in the directory as they have been recorded by users in their voicema...
Page 12 - Before Getting Started; Connecting the System; Hardware Setup; Embedded Analog Phone Ports; Two Analog Line Ports
Copyright IPitomy Communication, LLC 7 0007VRF Before Getting Started Panning before getting started will make the setup and installation of the IPitomy 1000 simple. IPitomy has created an Installation Worksheet to assist in recording business and system information used in planning system setup and...
Page 13 - Expandable Analog Line/Phone Card; Analog Line Card; Connecting Using an External Gateway
Copyright IPitomy Communication, LLC 8 0007VRF Expandable Analog Line/Phone Card The IP1000 equipped an expansion slot: Analog Line Card This card supplies four analog lines to expand the PSTN connectivity. The card supporting these connections is already installed and completely configured. Simply ...
Page 14 - Connecting to a LAN
Copyright IPitomy Communication, LLC 9 0007VRF Connecting to a LAN
Page 15 - System Requirements; Network Requirements
Copyright IPitomy Communication, LLC 10 0007VRF System Requirements Network Requirements Making preparations for the network in advance will assure there are no surprises. If you are going to have remote extensions, you will need access to the router to setup a network address translation (NAT) and ...
Page 16 - IP1000 Installation Worksheet
Copyright IPitomy Communication, LLC 11 0007VRF As part of the installation it will be important to know the: Name of Providers Type of Service Provided (i.e., POTS or SIP) Phone Numbers Associated with the Service Password and Login Information for SIP Service Record this information on the IP1000 ...
Page 17 - About the Administration Menu
Copyright IPitomy Communication, LLC 12 0007VRF System Administration About the Administration Menu IP1000’s online administration makes it simple to meet the demands of a frequently changing business. It is also designed to be quick to setup and install. The Administration Menu is located in the Na...
Page 18 - Log In
Copyright IPitomy Communication, LLC 13 0007VRF schedule . For example, to add a new extension, click the Add New button on the extension administration page. Advanced – In several sections of the online administration there is an Advanced button where the most sophisticated capabilities of the IPit...
Page 23 - Minimum Number of Users; DDNS; Disabled
Copyright IPitomy Communication, LLC 18 0007VRF 192.168.1.254. The default Start IP Address is 192.168.1.100 Minimum Number of Users – The maximum number of IP addresses that allow the DHCP server to assign to. This number cannot exceed 253. The default number is 50 . Client Lease Time – The Client ...
Page 25 - MAC Clone
Copyright IPitomy Communication, LLC 20 0007VRF o E-mail Address, TZO Password, and Domain Name – Enter the settings of the account set up with TZO. o Internet IP Address – The IP1000’s Internet IP address is displayed here. o Status – The status of the DDNS service connection is displayed here. o U...
Page 27 - Security
Copyright IPitomy Communication, LLC 22 0007VRF Interface – Select LAN or WAN (Internet) depending on the location of the final destination. Delete This Entry To delete a route, select its number from the drop-down menu, and click this button. Show Routing Table Click the Show Routing Table button t...
Page 29 - IPSec Passthrough –; L2TP Passthrough –; PPTP Passthrough –
Copyright IPitomy Communication, LLC 24 0007VRF IPSec Passthrough – IPSec (Internet Protocol Security) is a suite of protocols used to implement secure exchange of packets at the IP layer. L2TP Passthrough – Layer 2 Tunneling Protocol is the method used to enable Point-to-Point Protocol (PPP) to be ...
Page 30 - Access Restriction
Copyright IPitomy Communication, LLC 25 0007VRF Access Restriction
Page 32 - Application Forwarding
Copyright IPitomy Communication, LLC 27 0007VRF Application Forwarding Single Port On this screen, forwarding applications per port basis to specified network servers is customized. Once configured, the requests received from Internet for the configured application and through the specified port wil...
Page 39 - Administration
Copyright IPitomy Communication, LLC 34 0007VRF Administration Administration The Administration screen allows user to change the IP PBX’s access settings and configure the UPnP (Universal Plug and Play) features as well as to backup and restore the IP PBX’s configuration data. Web Access Web Utilit...
Page 45 - Analog Interface
Copyright IPitomy Communication, LLC 40 0007VRF Analog Interface The Analog Interface screen is used to configure the on-board analog ports. In IP1000, it includes 2 FXS ports and 6 FXO ports. Each analog port uses SIP protocol to register to the SIP proxy server embedded in IP1000 SIP Settings This...
Page 46 - Voice
Copyright IPitomy Communication, LLC 41 0007VRF Voice The Voice Settings screen is for selecting and configuring the FXO line settings. Answer Time – Specify the time in seconds that the analog ports wait for the called party to answer the call. If the called party does not answer the call within th...
Page 48 - Prefer Type
Copyright IPitomy Communication, LLC 43 0007VRF Codec This screen is for selecting and configuring the voice codec, voice parameters. Codec Prefer Type – Select this preferred voice codec that analog ports (FXO and FXS ports) used to negotiate with SIP sever for determining the voice codec. Availabl...
Page 50 - Providers; CO Trunks
Copyright IPitomy Communication, LLC 45 0007VRF High Cutoff Frequency – Input the high cut-off frequency that the CP tone detection will take. The default value is 550 Hz Low Cutoff Frequency – Input the low cut-off frequency that the CP tone detection will take. The default value is 260 Hz. Reset A...
Page 51 - SIP Providers
Copyright IPitomy Communication, LLC 46 0007VRF SIP Providers SIP Providers are VoIP service provider accounts or other SIP-based devices that provide PSTN connectivity. SIP provider accounts can have multiple phone numbers or Direct Inward Dialing numbers (DIDs). The individual numbers can be route...
Page 55 - Destinations
Copyright IPitomy Communication, LLC 50 0007VRF 23. Click the Save Changes button. 24. Click Apply Changes when ready to implement these changes to the system. Edit an Existing SIP Provider 1. Click on Providers and SIP Provider . The SIP Providers landing page will appear. 2. Select a provider from...
Page 56 - Extensions
Copyright IPitomy Communication, LLC 51 0007VRF number or you can check the messages by going through the voicemail gateway or dialing 924. Schedules route callers to different destinations or people in the organization during specified times and dates. Branch Office connections provide broadband ac...
Page 57 - Voicemail Settings
Copyright IPitomy Communication, LLC 52 0007VRF are dictated by CODECs. Different CODECs compress voice packets differently. G.711 is the most common and highest quality, but consumes the most bandwidth. G.729 requires license fees to use in conjunction with the IPitomy 1000 services like voicemail,...
Page 58 - Button
Copyright IPitomy Communication, LLC 53 0007VRF Assign Assign existing extensions to selected phones. No Unassign Removes the configuration file for the phone and all association between the extension and the phone. No Unassign & Default Same as Unassign but also sends a Factory Default instruct...
Page 59 - Pattern
Copyright IPitomy Communication, LLC 54 0007VRF List of Devices & Extensions The list of discovered network devices uses two sources of information: o Network o PBX Database Device column lists info about the device. Database info is preferred, so if a device is set to a certain phone type in th...
Page 60 - Advanced Scan Setting
Copyright IPitomy Communication, LLC 55 0007VRF Filter by Type: You can select multiple device types to filter for. Auto-Discovery is aware of MAC address ranges used by many popular networked devices. Although this is not the only way Auto-Discovery identifies devices, this allows the tool to ident...
Page 64 - Key Type
Copyright IPitomy Communication, LLC 59 0007VRF Phones with top and bottom key areas will display shortcut links for Top & Bottom. The total number of keys displayed on the phone at any moment depends not only on the display area available, but also on the state of the phone lines (see Key State...
Page 65 - Key State
Copyright IPitomy Communication, LLC 60 0007VRF Tip: Keys will only work if the System Administrator has configured the system for the particular function. Key Label The label is the display name to use for the key. It is visible on the phone’s LCD screen (except for models 9112i and 9113i). Key Val...
Page 66 - Custom Sip Settings
Copyright IPitomy Communication, LLC 61 0007VRF Advanced Settings Custom Sip Settings Network *LAN *WAN *Custom Server The IP address or name of the server to use for the Network type selected. A user must use the Custom Network type to set a user defined Server. Time Settings Network *PBX *Custom T...
Page 67 - Aastra Expansion Modules
Copyright IPitomy Communication, LLC 62 0007VRF Working with Expansion Modules When a phone has a Module Type set you will see the Module Type name and quick links to module keys at the top of the page. The most advanced module is the 560 EM. Its LCD screen displays button names in two columns. Each...
Page 74 - Groups
Copyright IPitomy Communication, LLC 69 0007VRF Allow Incoming Intercom Paging – Permits a page to be heard through this extension. Allow Outgoing Intercom Paging – Permits a page to be made through this extension. Allow User to Forward Calls – Permits an extension to forward a call or voicemail mes...
Page 75 - Menu would look like
Copyright IPitomy Communication, LLC 70 0007VRF selected by the incoming caller or the time of day. Note that all calls to ring group members from the ring group number or routed to the ring group will bypass forwarding settings set on the PBX. The exception to this is that some phones have forwardi...
Page 78 - Menus
Copyright IPitomy Communication, LLC 73 0007VRF Fewest Recent – Distributes a call to an extension in the group that has taken the fewest recent calls. Fewest Calls – Distributes a call to an extension in the group that has taken the fewest total calls Random – Distributes calls randomly to the grou...
Page 79 - Menu Examples; menu prompt
Copyright IPitomy Communication, LLC 74 0007VRF Menu Examples A business can create a variety of different menus to direct calling traffic through a business. Some common menu examples are defined for a business with the departments and people listed below. Menu Example 1 – Main Menu (Auto Attendant...
Page 80 - Menu Example 2
Copyright IPitomy Communication, LLC 75 0007VRF Sales, press 1. Customer Service, press 2. Accounting, press 3. Calls sent to the Sales department in this case might use a Round Robin ring strategy, answering calls consecutively one after the other. The Sales team may have times during the day that ...
Page 84 - Voicemail
Copyright IPitomy Communication, LLC 79 0007VRF *1 – Mutes and un-mutes your telephone. *2 – Locks or un-locks the conference to additional participants. (Only available to the conference administrator). *3 – Ejects the last participant to enter the conference call. (Only available to the conference...
Page 85 - Schedules
Copyright IPitomy Communication, LLC 80 0007VRF Attach to E-mail – Send a voicemail message to an Email address by attaching it to an email message as an audio file (.Wav). Delete After Email – Delete the voicemail after it has been emailed to the address provided for the extension in General Settin...
Page 88 - Branch Offices
Copyright IPitomy Communication, LLC 83 0007VRF Branch Offices Branch Offices is a powerful tool that is used to link up multiple PBX’s located in external offices. By utilizing Branch Offices you are able to create direct extension dialing from one office location to another with a simple dialing p...
Page 90 - Add; Call Routing; Incoming Routing
Copyright IPitomy Communication, LLC 85 0007VRF above the add button. You can also enter individual extension numbers. These numbers are checked against existing system extensions to insure conflicts are not created. 4. Click the Add button 5. Apply Changes 6. Verify dialing the new extensions from ...
Page 91 - Outgoing Routing
Copyright IPitomy Communication, LLC 86 0007VRF Setting the Default Incoming Destination To set the Default Incoming Destination: 1. Click on Call Routing and Incoming . The Incoming Call Routing page will appear. 2. Select a Default Incoming Destination from the drop-down box. 3. Click the Set butt...
Page 93 - PBX Setup; General
Copyright IPitomy Communication, LLC 88 0007VRF Adding a Service Provider 1. Select a service provider from the drop-down box to the left of the Trunks list. 2. Click Add . The service provider will appear in the list. 3. Click on the Name of the provider. 4. Click the Up or Down button to position ...
Page 94 - Database
Copyright IPitomy Communication, LLC 89 0007VRF 7. Select Mailbox Exit destination – this is the destination calls will be routed to when leaving a voicemail box. 8. Select Directory Type – this is the type of directory to use for the Directory destination. 9. Click on Save Changes . 10. Click on Ap...
Page 97 - Session Initiation Protocol (SIP) Settings
Copyright IPitomy Communication, LLC 92 0007VRF * There is no guarantee that an external mail server will work, some ISP’s or hosts may have mail filters and could block a message. Advanced Settings Allow Review – Allows users to review a message after it has been played. Allow Operator – Allows peo...
Page 98 - Prompts
Copyright IPitomy Communication, LLC 93 0007VRF Advanced Settings Advanced SIP settings define in more detail the management of network traffic. These settings are automatically provisioned when the system registers with the router. In most business implementations it is not necessary to make change...
Page 99 - Music on Hold
Copyright IPitomy Communication, LLC 94 0007VRF Download a Prompt 1. Click PBX Setup and Prompts. The Edit Prompts page will appear. 2. Select a prompt from the Prompt Files on Server Window. 3. Click Download . The prompt will download. Delete a Prompt 1. Click PBX Setup and Prompts . The Edit Prom...
Page 101 - Feature Codes; Services; Reports; CDR Reports
Copyright IPitomy Communication, LLC 96 0007VRF Feature Codes Found in the PBX Setup section of online administration, the IPitomy 1000 provides a set of system feature codes. These codes allow system users to manually manage calls from an extension. To access these feature codes. Click PBX Setup an...
Page 102 - Diagnostics; The System; Monitoring
Copyright IPitomy Communication, LLC 97 0007VRF Diagnostics The System Diagnostics page in the system’s online administration is a utility used by IPitomy Customer Service Representatives for system diagnostics. The System Diagnostics page is meant only to be used with the support of an IPitomy Cust...
Page 104 - Appendices
Copyright IPitomy Communication, LLC 99 0007VRF Appendices
Page 105 - Appendix 1: IP Telephones
Copyright IPitomy Communication, LLC 100 0007VRF Appendix 1: IP Telephones IPitomy 480i The Model 408i is an advanced, fully featured, IP screen Telephone that provides a flexible IP solution designed with interoperability and ease of use in mind. IPitomy 9133i The Model 9133i is an advanced, fully ...
Page 107 - IPitomy 57i CT
Copyright IPitomy Communication, LLC 102 0007VRF IPitomy 57i The 57i from IPitomy offers powerful features and flexibility in a standards based carrier-grade advanced level expandable IP telephone. With a sleek and elegant design, large 144 x 128 pixel graphical backlit LCD display and 6 dynamic con...
Page 108 - CounterPathTM eyeBeam; What is a Softphone?
Copyright IPitomy Communication, LLC 103 0007VRF IPitomy 560M The 560M expansion module is designed to increase the power and flexibility of the 5i Series SIP telephones. Up to three modules can be used with the 57i or 57i CT telephone to create a powerful, feature rich console option. The 560M shar...
Page 112 - Enabled; These other system (extension) defaults should not be
Copyright IPitomy Communication, LLC 107 0007VRF 4. The system will indicate if extension forwarding is Enabled or Disabled . 5. Pressing “ 1 ” toggles between Enabled and Disabled. 6. Pressing “ 2 ” allows the forwarding destination to be modified. Advanced Settings Network Settings When installing...
Page 113 - Appendix 2: Troubleshooting; Why does my Aastra phone freeze with 100% done written on the screen?; Why can’t I delete a menu?; What is the default IP Address for the IP1000?
Copyright IPitomy Communication, LLC 108 0007VRF Appendix 2: Troubleshooting Why does my Aastra phone freeze with 100% done written on the screen? The phone is attempting to access an unreachable network. You need to manually change the TFTP server IP on the phone to match the PBX IP. Also make sure...
Page 114 - Glossary
Copyright IPitomy Communication, LLC 109 0007VRF Glossary Analogue Telephone Adapter (ATA) – Connects a telephone to a high-speed modem and facilitates VoIP or fax calls over the internet. Backbone – Global network connections that route voice and data traffic from one major metropolitan area to ano...
