Page 3 - ONTENTS; Differences Between VCX Connect and Enterprise VCX; VCXTM C
C ONTENTS VCX™ C ONNECT I NSTALLATION AND C ONFIGURATION Documentation Resources 8 Hardware Documentation 9 VCX Connect 100 Server 9 VCX Connect 200 Server 9 Differences Between VCX Connect and Enterprise VCX 9 Preconfigured Parameters 11 Hardware Platforms 11 VCX Connect 100 Server 11 VCX Connect 2...
Page 4 - ONFIGURING; IP T; ELEPHONY
Preparation 23 Configuring Network Parameters 23 Configuring the Media Gateways 24 Moving the VCX Connect Server and Media Gateways 26 Installing a License Key 26 Changing Default Passwords 26 System Configuration 26 Installing an Add-On Secondary VCX Connect Server 27 Overview of the Installation P...
Page 7 - VCX; ONNECT; Chapter 1 – Introduction
1 VCX ™ C ONNECT I NSTALLATION AND C ONFIGURATION The VCX Connect product is a member of the VCX IP Telephony Solutions and is designed to accommodate up to 250 telephone users. Other VCX IP Telephony products support larger number of users and offer additional features that are not present in the V...
Page 8 - Appendix B – USB Devices; These documents are included in the table:
8 C HAPTER 1: VCX™ C ONNECT I NSTALLATION AND C ONFIGURATION Appendix B – USB Devices Appendix C – Sample Configuration Scripts Documentation Resources This document refers to several other documents which provide more detailed instructions on specific procedures. To access these documents, open a b...
Page 11 - Before you create any new parameters, modify the network; Hardware Platforms
Preconfigured Parameters 11 ■ Text-To-Speech Email Reader — Supported with enterprise VCX only ■ Global Voicemail Integration — Supported with enterprise VCX only Preconfigured Parameters VCX Connect servers have these parameters preconfigured at the factory for simpler installation and configuratio...
Page 12 - FXO analog gateway modules (4 ports are standard); Server; The supported configurations of the VCX Connect product are:
12 C HAPTER 1: VCX™ C ONNECT I NSTALLATION AND C ONFIGURATION includes 4 FXO ports for connection to the public telephone network and 4 FXS ports for connection to analog telephones and fax machines. To provide connection to the public telephone network, it can contain: ■ FXO analog gateway modules ...
Page 13 - Mixtures of server types are not supported.; Gathering; or the
Configuration Overview 13 CAUTION: Mixtures of server types are not supported. The single primary server configuration can be updated later to include a secondary server. The server being added must be the same as the original (primary) server. For example, you cannot add a VCX Connect 200 server as...
Page 14 - Accessing a; VCX Connect server using one of these connection methods:; Locally; Table 3; Remotely; Table 2; Parameter
14 C HAPTER 1: VCX™ C ONNECT I NSTALLATION AND C ONFIGURATION Accessing a VCX Connect Server To reconfigure the network attributes, you must access each VCX Connect server and run the vcx-reconfigure-network script. Access the VCX Connect server using one of these connection methods: Locally ■ Use a...
Page 15 - Obtaining a License; 5 voice mailboxes
Obtaining a License 15 ■ Alternatively, use the ssh (secure shell) UNIX/Linux command to connect to the server. This command is available on most UNIX- or Linux-based systems. If you are using a Microsoft Windows PC you can install the Cygwin tools. Cygwin provides a Linux-like environment for Micro...
Page 16 - The primary server has a license for 25 additional telephones
16 C HAPTER 1: VCX™ C ONNECT I NSTALLATION AND C ONFIGURATION secondary server may not be able to support all telephones and voice mailboxes. Example: The primary server has a license for 25 additional telephones (50 total) and 25 additional voice mailboxes (50 total). The secondary server has only ...
Page 17 - Primary/Secondary Server Pair
2 VCX ™ C ONNECT S ERVER I NSTALLATION This chapter describes the installation of these VCX Connect configurations: ■ Primary/Secondary Server Pair – See “Installing a Primary and Secondary Pair of VCX Connect Servers” on page 17 . ■ Primary Server Only – See “Installing a Single (Primary) VCX Conne...
Page 18 - You must configure the primary VCX Connect server first and; Preparation; Unpack the primary server and connect it to a power source.; Configuring Networking Parameters; VCX Connect 200 servers have two Ethernet interfaces. The
18 C HAPTER 2: VCX™ C ONNECT S ERVER I NSTALLATION CAUTION: You must configure the primary VCX Connect server first and then the secondary server. During the configuration, the secondary server obtains some of its information from the primary server. If the primary server is not configured and in op...
Page 19 - “Accessing a; Primary Server Default IP Address:; “Changing Default Passwords”
Installing a Primary and Secondary Pair of VCX Connect Servers 19 3 Start the primary and secondary servers and wait for approximately 5 minutes for the boot process to be completed. 4 Using one of the connection methods outlined in “Accessing a VCX Connect Server” on page 14 , access the primary se...
Page 20 - shutdown now; root; Secondary Server Default IP Address:; Verify that the PC and the media gateway are not connected
20 C HAPTER 2: VCX™ C ONNECT S ERVER I NSTALLATION 6 Shut down the primary server and disconnect all cabling. To shut down the server, log in to the root account and enter this command: shutdown now 7 Connect to the secondary VCX Connect server. 8 On the secondary VCX Connect server, log in to the r...
Page 21 - “Documentation Resources”; Moving the VCX Connect Servers and Media Gateways; account and enter this command:
Installing a Primary and Secondary Pair of VCX Connect Servers 21 Refer to the instructions in the appropriate media gateway manual for the media gateways that are included in your configuration. See “Documentation Resources” on page 8 to identify the correct manual. For a VCX Connect 200 server, th...
Page 22 - Installing License Keys; “IP Telephony Configuration”
22 C HAPTER 2: VCX™ C ONNECT S ERVER I NSTALLATION 3 Move both primary and secondary VCX Connect servers to their final location and reconnect them to power and to the network segment on which they will operate. 4 Start the primary and secondary VCX Connect servers and wait for approximately 5 minut...
Page 23 - Overview of the; Some VCX Connect servers have two Ethernet interfaces. The
Installing a Single (Primary) VCX Connect Server 23 Installing a Single (Primary) VCX Connect Server This section describes how to install and configure a single (primary) VCX Connect server. A primary VCX Connect server provides all of the features that a primary/secondary server pair provides, but...
Page 24 - Primary Server IP Address:; Configuring the Media Gateways
24 C HAPTER 2: VCX™ C ONNECT S ERVER I NSTALLATION 2 Connect a PC to the same hub and: a Set the IP address of the PC to 192.168.1.180. b Set the subnet mask to 255.255.255.0 You do not need to configure a default gateway IP address. 3 Start the primary VCX Connect server and wait for approximately ...
Page 25 - Verify that the PC still has these network parameter:
Installing a Single (Primary) VCX Connect Server 25 1 Connect the media gateway Ethernet port to the same hub or switch to which the PC is connected. CAUTION: Verify that the PC and the media gateway are not connected to any network segment. If you prefer, you can use a cross-over Ethernet cable to ...
Page 26 - Moving the VCX Connect Server and Media Gateways
26 C HAPTER 2: VCX™ C ONNECT S ERVER I NSTALLATION Moving the VCX Connect Server and Media Gateways 1 Shut down the primary server and disconnect all cabling. 2 If you are using a VCX Connect 200 server, shut down the separate media gateways by removing the power cord from the chassis, move the medi...
Page 27 - Installing a secondary server requires reconfiguration of the; You must reconfigure the primary VCX Connect server before
Installing an Add-On Secondary VCX Connect Server 27 Installing an Add-On Secondary VCX Connect Server This section describes how to install a secondary VCX Connect server as a backup to a primary VCX Connect server already in operation. The secondary server provides a fail-over point in the event t...
Page 29 - Secondary Server IP Address:
Installing an Add-On Secondary VCX Connect Server 29 Configuring Networking Parameters 1 Connect the eth0 interface of the secondary server to a hub or switch that is not connected any network. CAUTION: Some VCX Connect servers have two Ethernet interfaces. The VCX software on a VCX Connect server u...
Page 30 - Installing a License Key
30 C HAPTER 2: VCX™ C ONNECT S ERVER I NSTALLATION server to correspond to the network location in which you intend to install the server. 6 Shut down the secondary server and disconnect all cabling. 7 Move the secondary server to its final location and reconnect it to power and to the network segme...
Page 31 - Primary VCX Connect 100 Server Gateways:
Installing an Add-On Secondary VCX Connect Server 31 ■ Primary VCX Connect 100 Server Gateways: 192.168.1.200 ■ Secondary VCX Connect 100 Server Gateways: 192.168.1.202 1 Connect the media gateway Ethernet port to the same hub or switch to which the PC is connected. CAUTION: Verify that the PC and t...
Page 32 - You do not need to configure a default gateway IP address.; Reconfiguring the Secondary Server; “Reconfiguration
32 C HAPTER 2: VCX™ C ONNECT S ERVER I NSTALLATION 2 Reconfigure the PC with these network parameters: ■ Set the IP address of the PC to 10.10.10.20. ■ Set the subnet mask to 255.255.255.0 You do not need to configure a default gateway IP address. 3 On the PC, open a browser and enter the media gate...
Page 33 - Duplicating the VCX Database on the Secondary Server
Installing an Add-On Secondary VCX Connect Server 33 Duplicating the VCX Database on the Secondary Server Before you can set up database replication between the primary and secondary VCX Connect servers, you must: ■ Back up the database on the primary VCX Connect server ■ Copy the database backup fi...
Page 34 - Copying the Database Backup File to the Secondary Server; On the secondary VCX Connect server:
34 C HAPTER 2: VCX™ C ONNECT S ERVER I NSTALLATION Copying the Database Backup File to the Secondary Server 1 While still logged in to the cworks account on the primary VCX Connect server, navigate to the directory that contains the database backup files. cd /opt/3com/VCX/vcxdata/db/export/ 2 Identi...
Page 35 - Configuring Mirroring for IP Messaging; Do not shut down the IP Messaging service. The service must
Installing an Add-On Secondary VCX Connect Server 35 On the primary VCX Connect server: 1 Log in to the cworks account and enter this command: cd /opt/3com/VCX/vcxdata/bin ./setupReplication 2 When prompted for the site ID, enter the site description that you configured on both the primary and secon...
Page 36 - app
36 C HAPTER 2: VCX™ C ONNECT S ERVER I NSTALLATION To back up the IP Messaging data: 1 Log in to the app account on the primary server. 2 Enter these commands: cd /usr/app/gen ./backupums This command creates a new directory here: /opt/3comdata/umsdata/backup/<DATE>/ <DATE> is the curren...
Page 37 - Copying the IP Messaging Backup Files to the Secondary Server; To copy backup files to the secondary VCX Connect server:; Restarting the Servers; Reboot the primary server.
Installing an Add-On Secondary VCX Connect Server 37 Copying the IP Messaging Backup Files to the Secondary Server To copy backup files to the secondary VCX Connect server: 1 Log in to the app account on the primary VCX Connect server. 2 Enter these commands: cd /opt/3comdata/umsdata/ scp -r <DAT...
Page 39 - This document refers to detailed instructions found in the
3 C ONFIGURING IP T ELEPHONY Some parameters of the VCX Connect product are preconfigured at the factory. This section describes: ■ Modifications that you must perform to tailor the preconfigured parameters to your needs ■ Additional steps that you perform to complete the installation of the VCX Con...
Page 40 - Table 4
40 C HAPTER 3: C ONFIGURING IP T ELEPHONY IP Telephony Configuration Table 4 provides an overview of the steps involved in configuring the VCX Connect product, including the location in the VCX Administration Guide where detailed instructions can be found. Table 4 VCX Basic Configuration Steps Step ...
Page 42 - “Adding Users”; Table 5; Step
42 C HAPTER 3: C ONFIGURING IP T ELEPHONY IP Messaging Configuration To configure voice mailboxes, the simplest method is to: ■ Create a telephone profile. ■ Select the Create Mailbox option in that profile. When you create a user manually, select the profile. If you use the Data Import method to cr...
Page 43 - Adding Users; Central Management Console.
Additional Configuration Steps 43 Additional Configuration Steps The steps in Table 4 on page 40 are required to set up a VCX Connect system with basic services. There are many other configuration options described in the VCX guides. For example, you can also enable the following features on your VC...
Page 44 - File Formats; You cannot import data from an Excel Spreadsheet if the; Resource Files; Import Data
44 C HAPTER 3: C ONFIGURING IP T ELEPHONY File Formats 3Com suggests that users create a Microsoft Excel spreadsheet containing the user information. Alternative file formats include comma-separated value files and tab-delimited value files. Both of these can be created by exporting data from the Mi...
Page 45 - VCX Administration Guide
Configuring Telephones 45 Importing this file updates the specified users and ties one telephone (per line in the file) to a user by specifying the MAC address of the telephone. A user can have more than one telephone tied to their name. The sample files for the Convergence Client (soft telephone) a...
Page 46 - Table 6
46 C HAPTER 3: C ONFIGURING IP T ELEPHONY ■ Database maintenance, including database backup and restore and configuration backup and restore (Page 69) ■ Bulk user creation through the command line interface (Page 149) ■ VCX software upgrade and downgrade procedures (Page 215) About VCX Administrator...
Page 47 - must; vmlogin
About the IP Messaging Provisioning Password 47 When prompted to apply the changes and restart Tomcat, you must enter Y (uppercase Y). Any other entry (for example, lower case y or “yes”) will cancel the changes. About the IP Messaging Provisioning Password To change the default password for IP Mess...
Page 49 - PGRADING; VCX S; OFTWARE
A U PGRADING VCX S OFTWARE Upgrading VCX Software To upgrade the VCX software on a VCX Connect 100 or VCX Connect 200 server, follow the instructions located in Appendix B of the VCX Maintenance Manual . CAUTION: VCX servers other than VCX Connect servers cannot be upgraded to run VCX Connect softwa...
Page 51 - USB D; EVICES; There is no guarantee that any particular USB storage device; Supported File; Linux ext2/ext3 filesystems
B USB D EVICES Using USB Storage Devices The VCX Connect product supports the use of most USB 1.1 and 2.0 flash memory and disk devices. After they have been recognized by the VCX system, you can transfer files such as database backups and license key files to and from these devices. Both VCX Connec...
Page 52 - Requirements; “Supported File Systems”; Connecting USB; ls; “Disconnecting USB Devices”; Disconnecting USB
52 A PPENDIX B: USB D EVICES Requirements Before you attempt to connect any USB device, the device must: ■ Contain a single partition only, and ■ Have been previously formatted with one of the file systems mentioned in “Supported File Systems” . Most USB 1.1 and 2.0 storage devices meet these requir...
Page 53 - The usbdisk directory may not be removed for a few seconds.; Troubleshooting; Try a different USB device.
Using USB Storage Devices 53 The usbdisk directory may not be removed for a few seconds. Troubleshooting If your attempt to mount the USB device fails, you can take these additional steps: 1 Try a different USB device. 2 Look in the /var/log/messages file to determine whether the VCX Connect system ...
Page 55 - Networking Sample Script; Networking Sample; To start the script, enter the following command:
C S AMPLE C ONFIGURATION S CRIPTS Sample Configuration Scripts The sample scripts in this section provide guidance by example for how to configure VCX Connect servers. ■ Networking Sample Script — Comments interspersed within this sample script provide guidance on how to reconfigure the networking p...
Page 60 - Reconfiguration
60 A PPENDIX C: S AMPLE C ONFIGURATION S CRIPTS server to the network segment on which it will reside, this error should no longer appear. Starting ntpd: [ OK ] Stopping VCX-CommonAgent: [ OK ] Starting VCX-CommonAgent: [ OK ] Stopping httpd: [ OK ] Starting httpd: httpd: Could not determine the ser...
Page 66 - Press the Enter or Return key to leave this parameter blank if:
66 A PPENDIX C: S AMPLE C ONFIGURATION S CRIPTS IP address of the VCX Connect Secondary System : 10.230.143.25 Press the Enter or Return key to leave this parameter blank if: ■ You are installing a VCX Connect primary server only and this is the initial installation OR ■ You are reconfiguring a prim...
Page 67 - VCX Connect 100 Server
Sample Configuration Scripts 67 IP address of the primary Media Gateway : Enter the IP address of the Media Gateway that you intend to use as your primary access to the telephone network. The default IP addresses are: VCX Connect 100 Server Analog (FXO) Gateway: 192.168.1.200 Digitial Gateway: 192.1...
Page 69 - Press the Enter or Return key.; If you choose to not enable message archiving, you cannot
Sample Configuration Scripts 69 ---------- Configuring additional parameters for UPS Monitoring ----------- An Uninterruptible Power Supply (UPS) can be used with VCX systems to avoid disruption due to a power outage. VCX provides a UPS monitoring service which tracks the UPS's status and performs a...
Page 71 - If you make a change here, you must make the same
Sample Configuration Scripts 71 The Write Community String specifies the community string to be used by a management station when sending write requests to this system. Write Community String : private 3Com recommends, for security reasons, that you change the default write community string that is ...
Page 74 - At this point, the server configuration has been completed.
74 A PPENDIX C: S AMPLE C ONFIGURATION S CRIPTS Starting vcx/callp: [ OK ] Starting vcx/devdnldsvr: [ OK ] Starting vcx/adhoc: [ OK ] Started VCX Services: 10 started. ------------------------ Reconfiguration Completed ------------------------ At this point, the server configuration has been complet...
Page 75 - Com Knowledgebase —; Helps you to troubleshoot 3Com
D O BTAINING S UPPORT FOR Y OUR 3C OM P RODUCTS 3Com offers product registration, case management, and repair services through eSupport.3com.com . You must have a user name and password to access these services, which are described in this appendix. Register Your Product to Gain Service Benefits To ...
Page 76 - Contact Us
76 A PPENDIX D: O BTAINING S UPPORT FOR Y OUR 3C OM P RODUCTS Purchase Extended Warranty and Professional Services To enhance response times or extend your warranty benefits, you can purchase value-added services such as 24x7 telephone technical support, software upgrades, onsite assistance, or adva...
Page 77 - Telephone Technical; Product model name, part number, and serial number; Country
Contact Us 77 Telephone Technical Support and Repair To obtain telephone support as part of your warranty and other service benefits, you must first register your product at: http://eSupport.3com.com/ When you contact 3Com for assistance, please have the following information ready: ■ Product model ...
Page 78 - Latin America — Telephone Technical Support and Repair
78 A PPENDIX D: O BTAINING S UPPORT FOR Y OUR 3C OM P RODUCTS Pakistan Call the U.S. direct by dialing 00 800 01001, then dialing 800 763 6780 Sri Lanka Call the U.S. direct by dialing 02 430 430, then dialing 800 763 6780 Vietnam Call the U.S. direct by dialing 1 201 0288, then dialing 800 763 6780...
Page 79 - US and Canada — Telephone Technical Support and Repair
Contact Us 79 US and Canada — Telephone Technical Support and Repair All locations: Network Jacks; Wired or Wireless Network Interface Cards: All other 3Com products: 1 800 876 3266 1 800 876 3266 Country Telephone Number Country Telephone Number
Page 81 - Numbers
C ONTENTS Numbers 3Com Knowledgebase tool 753Com Professional Services 763Com resources, directory 77 A access roles 46accessing a VCX Connect server 14adding users 43additional adminstrative tasks 45additional configuration steps 43 B backing up IP Messaging data, when adding a secondary server 35 ...
