Page 2 - NOTICE
NOTICE This document contains proprietary information protectedby copyright, and this Quick Start and Reference Guideand all the accompanying hardware are copyrighted. Allrights are reserved. No part of this document may bephotocopied or reproduced by mechanical, electronic, orother means in any for...
Page 3 - Contents
Contents Introduction ............................................................... 5 What You Need to Use Your Faxmodem ................ 5Documentation Conventions ................................ 6 Chapter 1 Installing the Faxmodem ........................... 8 Chapter 2 Using the Faxmodem ........
Page 5 - Introduction; What You Need to Use Your Faxmodem; Make sure that you have received the following items:
Introduction 5 Introduction Congratulations! You have purchased a powerful, flexibletool that will help you manage your communications, workmore efficiently, and present a polished and professionalimage at home or the office. This product includes high-speed data and fax capability,digital answering...
Page 6 - For some modems, you may also have received:; Documentation Conventions
6 Quick Start and Reference Guide • Telephone cord to connect your faxmodem to the tele-phone line (wall jack) • AC power adapter • A Zoom Link CD-ROM disc with communications andother software • Software instructions • Packet of online service offers For some modems, you may also have received: • M...
Page 8 - Chapter 1; Installing the Faxmodem; Your computer should be located near a telephone jack.; CAUTION; Turn off the computer.
8 Quick Start and Reference Guide Chapter 1 Installing the Faxmodem Your computer should be located near a telephone jack. CAUTION Before you start, touch a grounded metal surface otherthan your computer to discharge static electricity. Staticelectricity can damage computer and modem components. 1 L...
Page 9 - Turn the computer back on.
Chapter 1 Installing the Faxmodem 9 TELEPHONE (OPTIONAL) TELEPHONE LINE COMPUTER POWER CONNECTION MIC SPK Not available on all models 7 Turn the computer back on. 8 Turn the faxmodem on by pushing in the powerbutton on the front, as shown in the following dia-gram. The modem performs a brief self-te...
Page 10 - Summary of the Indicator Lights; Light
10 Quick Start and Reference Guide After the self-test, the front panel status lights or LEDsshow the faxmodem’s current state. The MR light shouldbe on, which shows the faxmodem is ready for use. Now you can install your fax and data communicationssoftware. Follow the instructions provided with the...
Page 11 - FAX
Chapter 1 Installing the Faxmodem 11 56K* Lights when communicating in V.90 or K56flex™ mode. FAX Lights when fax connection has been made to a remote faxmodem. MSG Lights when faxes are waiting if your software supports this feature. MR (Modem Ready) Lights when the faxmodem is turned on. Flashes w...
Page 12 - Chapter 2; Using the Faxmodem; See the software instructions included with your soft-; Send a fax and have someone send one back to you.; for Selecting Setup Options on the next page.; Using Initialization Strings
12 Quick Start and Reference Guide Chapter 2 Using the Faxmodem This chapter provides tips for setting up your communica-tions software and using the modem. It also describes ad-vanced telephony features. See the software instructions included with your soft- ware for information about how to instal...
Page 13 - dial string before; Tips for Selecting Setup Options; In the dialing directory, all entries should be set to
Chapter 2 Using the Faxmodem 13 into the initialization string based on the device you selectduring installation. The commands remain in effectthroughout the communications session, unless the soft-ware sends other commands to override them. The software uses other AT command strings for otherpurpos...
Page 14 - If the software does not provide a dial string, use; Using AT Commands
14 Quick Start and Reference Guide • • Set auto baud detect to OFF (or NO). • Some programs ask “Send init if CD high?”, whichyou should set to YES. Otherwise the modem may notreceive the proper initialization string. • If your software suggests an initialization string forthis modem, you should use...
Page 15 - Using AT commands in terminal mode; Start your data communications program.; Type in the AT command you need and press Enter.; Returning to the Factory Settings; To return to the factory default settings for the modem:
Chapter 2 Using the Faxmodem 15 Using AT commands in terminal mode 1. Start your data communications program. 2. Change to terminal mode (also called command, local, direct, or dumb mode). 3. Type in the AT command you need and press Enter. When you finish, you can return to the data communica-tions...
Page 16 - Chapter 3; Solving Common Problems; For installation problems, see Chapter 1 Installation.; Continued on the next page...
16 Quick Start and Reference Guide Chapter 3 Solving Common Problems If your modem is not working, please read this chapterand the communications software documentation care-fully. For installation problems, see Chapter 1 Installation. This chapter covers four categories: General trouble-shooting, e...
Page 17 - For help with this problem...; General Troubleshooting; initialization string, which should include the
Chapter 3 Solving Common Problems 17 For help with this problem… Seepage… The modem disconnects while communicatingwith a remote system. 24 The modem does not make a data connection. 25 You receive bursts of errors occasionally, butotherwise data quality is good. 25 Random errors occur in transmitte...
Page 18 - Check whether the command is a valid one.
18 Quick Start and Reference Guide Problem: You type an AT command line and press En- ter, but your modem fails to execute the command line. Solution: Be sure you type AT at the beginning of the command line. Make sure the communications software isconfigured for the same serial port as your mo-dem....
Page 20 - follow carrier, the above considerations; Echo Troubleshooting
20 Quick Start and Reference Guide Type: AT &C0 &W &Y0 and press Enter. Also make sure that the faxmodem initializa-tion string does not include &C1. If your software requires that Data Carrier De-tect follow carrier, the above considerations apply in reverse. If you are having probl...
Page 21 - Dial Troubleshooting; Problem: The modem does not automatically dial a; Make sure software dialing prefix is either; Connection Troubleshooting; Problem: The modem can connect to some modems,
Chapter 3 Solving Common Problems 21 Dial Troubleshooting Problem: The modem does not automatically dial a call when you send a Dial command. Solution: Make sure the modem speaker is turned on in your software so that you can hear dialingsounds. Also make sure that the telephone lineis plugged in. M...
Page 22 - Lucent
22 Quick Start and Reference Guide Note 1: The first two lines in the table are likely to bethe most valuable. Note 2: In the command strings shown in the table thatfollows, the character after “N” is zero, not theletter “O.” Note 3: Some commands vary because of the processorused in the faxmodem. T...
Page 23 - You may find it necessary or helpful to include
Chapter 3 Solving Common Problems 23 Note 4: You may find it necessary or helpful to include W2 in your initialization string or dialing prefix.This enables responses that include the mo-dem-to-modem speed. Note 5: Some software allows these commands to beadded to the list of dial prefixes or the in...
Page 24 - Problem: Your online service reports a connect speed
24 Quick Start and Reference Guide “Normal” operation (The faxmodem commu- nicates without any error correction or data compression, but retains speed buffering and auto-speed negotiation. It should not be confused with the “standard” configuration.) AT \N0 Auto-answer AT S0=1 Problem: Your online s...
Page 25 - The remote modem may be turned off.
Chapter 3 Solving Common Problems 25 Problem: Your modem does not make a connection. Solution: If your modem places telephone calls but never makes a connection, make sure you are dialingthe right number. The remote modem may be turned off. Problem: You receive bursts of errors occasionally, but oth...
Page 26 - Problem: Your faxmodem is not communicating data; Follow the recommendation provided under
26 Quick Start and Reference Guide Problem: Your faxmodem is not communicating data as fast as you expect. Solution: For data communication above 14,400 bps, make sure that the modem at the other end ofthe telephone connection also supports V.34. Follow the recommendation provided under Tips for Sel...
Page 27 - Appendix A: Product Summary
Appendix A: Product Summary 27 Appendix A: Product Summary This modem hardware supports the following standards,functions, and features: Data Speeds: • 56,000/33,600/31,200/28,800/26,400/24,000/ 21,600/19,200/16,800/14,400/12,000/9600/7200/ 4800/2400/1200/300 bps • Data throughput up to 230,400 bps ...
Page 28 - Digital and analog loop-back diagnostics.
28 Quick Start and Reference Guide • Digital and analog loop-back diagnostics. • Automatic adaptive equalization. • Nonvolatile RAM for storage of up to four 35-digit tele-phone numbers and alternate configurations • Automatic gain control. • Inactivity timer (when set, hangs up if no data in pro-gr...
Page 29 - Appendix B: Product Specifications; External; Electrical Specifications
Appendix B: Product Specifications 29 Appendix B: Product Specifications External Configuration External faxmodem Jacks (2) RJ-11 telephoneV.24/DB-25 femaleSpeaker (certain mod-els only)Microphone (certainmodels only)Power input Size 5.25" x 6.50" x 1.40" Electrical Specifications Typica...
Page 30 - Appendix C: Regulatory Information; FCC Part 68 Telecommunications Statement
30 Quick Start and Reference Guide Appendix C: Regulatory Information FCC Part 68 Telecommunications Statement The Federal Communications Commission (FCC) has established Ruleswhich permit this device to be directly connected to the telephone net-work. This device is registered with the Federal Comm...
Page 31 - Industry Canada Attachment; Canadian Emissions Statement
Appendix A: Regulatory Information 31 Industry Canada Attachment The Industry Canada label identifies certified equipment. This certifica-tion means that the equipment meets certain telecommunications net-work protective, operational, and safety requirements. The departmentdoes not guarantee the equ...
Page 32 - Important Information; you must provide the information below.; Faxmodem Model; Store or Dealer
2658-B 27032 ©1998 Important Information In the event you need to contact technical support or customer service, you must provide the information below. We recommend that you take a few moments to fill in the following in- formation for your future reference. Faxmodem Model _______________________ (...
