VTech DS6321-2 - Manual

1 Telephone line cord Parts checklist Your telephone contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. Handsets (2 for DS 6 3 21-2, 3 for DS 6 3 21- 3 an d DS 6 3 2 2- 3, an d 4 for DS 6 3 21- 4 an d DS 6 3 2 2- 4) Telephone base...

2 Getting started Installation Install the telephone base close to a telephone jack and a power outlet not connected to a wall switch. For optimum range and better reception, place the telephone base in a central and open location.Depending on the environmental conditions, make sure that your Blueto...

3 Getting started Telephone base and charger installation Install the telephone base and charger(s) as shown below.Make sure that the electrical outlet is not controlled by a wall switch. If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you m...

4 Getting started If the handset will not be used for a long time, disconnect and remove the battery to prevent possible leakage. To purchase a replacement battery, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377. • • B...

5 Getting started Battery charging Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when ...

6 Getting started Installation options Your telephone base is ready for tabletop use. If you want to mount your If you want to mount your telephone on a wall, use the provided wall bracket to connect with a standard dual-stud telephone wall-mounting plate. If you do not have this mounting plate, you...

7 Getting started Wall-mount to tabletop installation If the telephone line cord and power adapter cord are bundled, untie them first. Slide the black wall bracket up and remove it from the wall plate. Unplug the telephone line cord (or DSL filter) from the wall. Unplug the power adapter from the po...

8 Getting started handset layout 1 While reviewing a call log entr y, press repeatedly to add or remove 1 in front of the telephone number before dialing or saving it in the director y (page 6 0). / hoMe / Fl ASh Press to make or answer a home call (page 39).During a home call, press to answer an in...

9 Getting started handset layout (continued) Vol /CID/ While in a menu, press to scroll down.During a call, press to decrease the listening volume (page 43).When the handset is not in use, press to review the call log (page 59). oFF/CleAR During a call, press to hang up (page 39).While the handset i...

10 Getting started Telephone base layout Message window Shows the number of messages and other answering system information (page 67). IN uSe light Flashes when there is an incoming call, or another telephone sharing the same line is in use.On when the handset is in use. /FIND hANDSeT Press to page ...

11 Getting started Director y - store and search for names and numbers. Ans. system - play messages, record memos and change your answering system set tings. Call log - review the caller ID histor y or delete all call log entries. Bluetooth - set up and manage your Bluetooth enabled devices. handset...

12 Introducing Bluetooth Your new DS6321/6322 telephone system with Bluetooth wireless technology has the following features: Pair up to four Bluetooth enabled cell phones with the telephone base.Connect a maximum of two cell phones to make and receive cell calls. Only one cell phone can be active o...

13 Bluetooth Glossary of terms Below are some terms used in this user’s manual to help you become familiar with using your Bluetooth enabled devices and your new DS6321/6322 telephone system. Active devices - a maximum of two paired devices (two cell phones, or one cell phone and one headset) on the...

14 Bluetooth Bluetooth setup To use a Bluetooth enabled cell phone or headset with your DS6321/6322 , you must first pair and connect your Bluetooth device(s) with the telephone base. All DS6321/6322 handsets can be used to make or answer on the cell phone line. Bluetooth wireless technology operate...

15 Bluetooth Base name: VTech DS6321PIN:0000 Cellular setup completed Device connected Pair a cell phone (continued) Enter the PIN of the telephone base (the default PIN is 0000 ) into your cell phone to continue the pairing process.When a device is successfully connected, the handset displays Paire...

16 Bluetooth Pair a headset Before you begin, make sure that your Bluetooth enabled headset is not connected to any other Bluetooth device. Refer to your headset user's manual to learn how to search for or add new Bluetooth devices. To pair and connect a headset: Press MeNu/ SeleCT on the handset wh...

18 Bluetooth Paired devices All paired devices are stored on the paired devices list. Up to four devices (one headset only) can be paired with the telephone base.To use a paired device, it must be connected and on the active devices list (page 20).Once you have paired a device with the telephone bas...

19 Bluetooth Remove a paired device If you already have the maximum of four paired devices on the paired devices list when you want to add another device, you must first delete a paired device from the paired devices list. Press MeNu/ SeleCT on the handset when it is not in use.Press or to highlight...

20 Bluetooth Active devices Only devices on the active devices list can establish a Bluetooth connection with the telephone base. Although two paired devices can be connected to the telephone base, only one Bluetooth cell phone or a headset can be on a call at a time. Review the active devices list ...

21 Bluetooth Replace an active device When you already have two devices on the active devices list, you can replace an active device with a device on the paired devices list. To replace an active device: Press MeNu/ SeleCT on the handset when it is not in use.Press or to highlight Bluetooth , then p...

22 Bluetooth Add an active device You can have a maximum of two devices on the active devices list. To add an active device: Press MeNu/ SeleCT on the handset when it is not in use.Press or to highlight Bluetooth , then press MeNu /SeleCT . Press or to highlight Active devices , then press MeNu /Sel...

23 Bluetooth Remove an active device You can remove an active device from the active devices list. To remove an active device: Press MeNu/ SeleCT on the handset when it is not in use.Press or to highlight Bluetooth , then press MeNu /SeleCT . Press or to highlight Active devices , then press MeNu /S...

24 Bluetooth Download directory You can download up to four cell phone directories (phonebooks) to your DS6321/6322 telephone system via Bluetooth wireless technology. Each downloaded directory can store up to 1,500 entries with up to 30 digits for each phone number and 15 characters for each name.B...

25 Bluetooth Cell phone A Downloading entry #XXXX... Download ended Total #XXXX entries saved. Press SELECT DOWNLOAD FROM Phone memory SIM card onlyPhone and SIM s Download directory (continued) Press or to highlight one of the following options: Phone memory - download all contacts stored in your p...

26 Bluetooth Interruption to directory download If you are downloading a directory from a cell phone and the cell phone receives a call, the download process stops and all handsets display Download dir aborted . When you try to view the downloaded directory, the handset displays last download aborte...

27 Ringers (handset) In the ringers menu, you can select the ringer tones and adjust the ringer volume for incoming calls to the home and cell lines. Ringer volume (handset) You can adjust the ringer volume for the incoming home and cell calls. To adjust the handset ringer volume: Press MeNu/ SeleCT...

28 Telephone settings Ringer tone You can select the ringer tones for the incoming home and cell calls.To select a ringer tone: Press MeNu/ SeleCT on the handset when it is not in use.Press or to highlight Ringers , then press MeNu /SeleCT . Press or to highlight Ringer tone , then press MeNu /SeleC...

29 Telephone settings Settings In the settings menu, you can change and edit the settings for LCD language, voicemail indicator, key tone, date and time and dial mode. lCD language You can select english , Français or español to be used in all screen displays. To select a language: Press MeNu/ SeleC...

30 Telephone settings Clear voicemail If you subscribe to voicemail service offered by your telephone service provider, New voicemail and appear on the handsets when you have new voicemail messages. Contact your telephone service provider for more information and assistance about using your voicemai...

31 Telephone settings You can use or to select the desired value for the month, date, year, hour and minute. Every time a desired value is selected, press MeNu /SeleCT to advance until the date and time are set. If the date and time are not set, the system announces, “Time and day not set,” before e...

32 Telephone settings Dial mode The dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone. To change the setting: Press MeNu/ SeleCT on the handset when it is not in use.Press or to highlight Settings , then...

33 Telephone settings Cell area code Most cell phone entries are stored in a 10-digit format. If all of your cell phone entries are stored this way, you do not need to program your cell area code.If your cell phone stores entries in a 7-digit format, we recommend that you program your cell area code...

34 Answer oN/oFF If you turn the answering system on, it answers calls and records messages only on the home line. If your paired cell phone has voicemail, callers will leave messages with that voicemail service.When the answering system is turned on, the /ANS oN/oFF light on the telephone base is o...

35 Answering system settings Announcement The telephone is preset with a greeting that answers calls with “Hello, please leave a message after the tone.” You can use this preset announcement, or replace it with your own. Play your announcement Press MeNu/ SeleCT on the handset when it is not in use....

36 Answering system settings Delete your announcement Press MeNu/ SeleCT on the handset when it is not in use.Press MeNu /SeleCT to choose Ans. system . Press or to highlight Announcement , then press MeNu /SeleCT . The handset announces, “To play, press 2. To record, press 7 .” Press 3 to delete yo...

37 Answering system setup In the answering system setup menu, you can change the settings for call screening, number of rings, remote access code and message alert tone. Call screening The call screening feature lets you listen at the telephone base to a caller leaving a message. You can turn this f...

38 Answering system settings Remote access code A two-digit security code is required to access the answering system remotely from any touch tone telephone. The preset code is 19 . You can change the code to any number from 10 to 99 . To change the setting: Press MeNu/ SeleCT on the handset when it ...

39 Make, answer or end a home call using a handset:To make a home call: Press /hoMe/ FlASh or , then enter the telephone number. To predial a home call: Enter the telephone number, then press /hoMe/ FlASh or . To answer a home call: Press /hoMe/ FlASh or . To end a home call: Press oFF/ CleAR or put...

40 Telephone operation Call waiting on the home line If you subscribe to call waiting service with your telephone service provider, you hear a beep if someone calls while you are already on a call. Press / hoMe /FlASh on the handset to put your current call on hold and take the new call.Press / hoMe...

41 Telephone operation Answer a cell call while on a home call If you are on a home call and you receive an incoming cell call, you will hear a beep and 1 or 2 displays on the handset you are using. The telephone base and all other handsets will ring. To answer the incoming cell call: Press /Cell on...

42 Telephone operation Conference home and cell calls When you have calls established on the home and cell lines, you can create a 3-way conference. To conference both home and cell calls: Press MeNu/SeleCT . Press or to highlight Conf. with home/Conf. with cell (whichever is applicable).Press MeNu ...

43 Telephone operation handset speakerphone During a call, press to switch between speakerphone and normal handset use. Volume control During a call, press /Vol or /Vol to adjust the listening volume . If this is a cell call and the volume is too loud or quiet, try changing the volume on your cell p...

44 Telephone operation hold You can place a home or cell call on hold. You will hear an alert tone if you have not taken the call off of hold after 14 minutes. You will hear another alert tone 30 seconds later. At 15 minutes on hold, the call on hold automatically disconnects. To place a home call o...

45 Telephone operation Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory, call log or redial while you are on a call. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, ca...

46 Telephone operation Redial list The redial list stores up to 20 of the most recently dialed numbers. When there are already 20 entries, the oldest entry is deleted to make room for the new entry. Entries are shown in reverse chronological order. Review the redial list Press ReDIAl/ PAuSe when the...

47 Telephone operation Save a redial entry to the directory Press ReDIAl/ PAuSe when the handset is not in use. Press , or ReDIAl/ PAuSe to browse until the desired number displays. Press MeNu/SeleCT twice. The handset displays eNTeR NuMBeR . Use the dialing keys to edit the number, if necessary. Pr...

48 Telephone operation Intercom Use the intercom feature for conversations between two system handsets.You can buy additional expansion handsets ( DS6301 ) for this telephone system. You can register up to 12 handsets to the telephone base. To initiate an intercom call: Press MeNu/ SeleCT on the han...

49 Telephone operation Intercom (continued)Answer an incoming call during an intercom call When you receive an incoming home call during an intercom call, there is an alert tone and Incoming call appears on screens. The telephone base and all other handsets ring. Press /hoMe/ FlASh to answer the hom...

50 Telephone operation Share an outside call Another handset can join you on an outside call. That call continues until all people hang up. You can share an outside call with up to four system handsets. Press /hoMe/ FlASh or on another handset to join the call. hold a call and intercom You can use i...

51 Telephone operation Directory Your phone directory consists of a home directory and up to four downloaded directories. The home directory stores up to 200 entries with up to 30 digits for each phone number and 15 characters for each name. Each of the downloaded directory stores up to 1,500 entrie...

52 Telephone operation Create a new entry in the home directory Press MeNu/ SeleCT on the handset when it is not in use. Press or to highlight Directory , then press MeNu /SeleCT . Press MeNu /SeleCT to select home. Press or to highlight Add contact , then press MeNu /SeleCT . The screen displays eN...

53 Telephone operation Character chart Use the dialing keys and the chart below to enter a name (up to 15 characters). Each press of a particular key causes the characters to be displayed in the following order: When entering a name in the directory, the first letter of each word is automatically ca...

54 Telephone operation Review the directory Entries are sorted alphabetically. To review the directory: Press / when the handset is not in use. Press or to choose a directory, then press MeNu /SeleCT . (If you only have one directory with entries, this step is not necessary.)Press or to browse. - oR...

55 Telephone operation Dial a directory entry You can dial a directory entry on either a home or cell line. To dial a directory entry: Search for the desired entry in the directory (see Review the directory or 3-character alphabetical search on page 54). When the desired entry appears, press # repea...

56 Telephone operation edit the type of a directory entry If you only want to edit the type of a directory entry: Search for the desired entry in the directory (see Review the directory or 3-character alphabetical search on page 54). When the desired entry appears, enter the corresponding shortcut k...

57 Telephone operation About caller ID This product supports caller ID services provided by most telephone service providers. Depending on your service subscription, you may see the caller’s number, or the caller’s name and number from the telephone service provider after the first or second ring. C...

58 Telephone operation Caller ID history If you subscribe to caller ID service provided by your telephone service provider and/or cell phone service provider, information about each caller appears after the first or second ring. If you answer a call before the caller information appears on the scree...

59 Telephone operation Memory match When the incoming telephone number exactly matches a telephone number in your directory, the name appears on the screen will match the corresponding name in your directory.For example, when Linda Jones calls, her name will appear as linda if this is how you entere...

60 Telephone operation Make a call log entry ready to dial Although the call log entries received have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial only the seven digits, or 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can ...

61 Telephone operation Save a call log entry to the directory Call log entries can only be saved to the home directory. Select a desired entry in the call log (see Review the call log on page 59).When the desired entry appears, press # repeatedly to show different dialing options.When the number is ...

62 Telephone operation Delete from the call log To delete a single entry: Select a desired entry in the call log (see Review the call log on page 59).When the desired entry appears, press MuTe /ReMoVe . The screen shows the previous call log entry. To delete all entries: Press MeNu/ SeleCT on the ha...

63 Answering system operation Answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s voicemail (fees may apply). Your telephone’s built-in answering system ...

64 Answering system operation See page 27 to set the handset ringer volume. New message indication The message window on the telephone base flashes and the handset shows and New messages when there are new answering system messages. If the new message alert tone is turned on, the telephone base beep...

65 Answering system operation Message playback If you have new messages, the telephone plays only the new messages (oldest first). If there are no new messages, the telephone plays back all messages (oldest first). When playback begins, the handset screen displays PlAYING MeSSAGeS and you hear the t...

66 Answering system operation Delete all old messages using the telephone base: Press X/DeleTe when the phone is not in use. The telephone announces, “To delete all old messages, press DELETE again.” Press X/DeleTe again. All previously heard messages are erased and the telephone announces, “ All ol...

67 Answering system operation When the memory is full, the answering system answers incoming calls after 10 rings and announces, “Memory is full. Enter the remote access code.” Message window displays Window display Description 0 No messages. 1-99 Total number of old messages recorded. 0-99 (flashin...

68 Answering system operation If you do not press any keys after you enter the remote access code, all new messages play. If there are no new messages, all old messages play. Once the new messages have played, the telephone announces the help menu options. If you do not press any key within 20 secon...

69 Screen display messages Already saved The telephone number entered is already stored in the directory. Bluetooth system busy You are trying to make a cell call or access the Bluetooth menu when the Bluetooth link is already being used. Call log empty There are no call log entries. Calling Handset...

72 Appendix handset and telephone base indicatorshandset lights On when the handset speakerphone is in use. /Cell Flashes quickly when there is an incoming cell call.Flashes slowly when the cell line is on hold. /hoMe/FlASh Flashes quickly when there is an incoming home call.Flashes slowly when the ...

73 Appendix handset icons hoMe line - on steadily when the home line is in use or there is an incoming home call. 1 2 Cell line - on steadily when the cell line is in use or there is an incoming cell call. 1 2 Bluetooth connected device(s) - indicates that there are Bluetooth connected devices on th...

74 Appendix Battery It takes up to 16 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: operation operating time While in handset use (talking*) Up to 10 hours While in speakerphone mode (talking*) Up to seven hours While not in use (stand...

75 Appendix expand your telephone system The handsets provided with your telephone system are pre-registered. Additional handsets registered to the telephone system are assigned in sequential order. For instance, if you already have hANDSeT 1 and hANDSeT 2 , the new registered handset is assigned hA...

76 Appendix Replace a handset If you want to replace a handset or re-assign the designated handset number of a registered handset, you must deregister all the handsets and then individually register each handset.To make deregistration easier, read all of the instructions on this page before you begi...

77 Appendix If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377. I cannot pair my cell phone to the telephone base. Make su...

78 Appendix I cannot put my headset in discoverable mode. Refer to the user’s manual of your headset for information on how to set your headset to discoverable mode.Make sure that the headset is not connected to any other Bluetooth device in order to successfully pair and connect to the telephone ba...

80 Appendix My telephone does not work at all. Make sure the battery is installed and charged correctly (page 4). For optimum daily performance, return the handset to the telephone base or charger after use.Make sure the power adapter is securely plugged into an outlet not controlled by a wall switc...

81 Appendix Troubleshooting There is no dial tone. First, try all the above suggestions.Move the handset closer to the telephone base. It may be out of range.The telephone line cord might be malfunctioning. Install a new telephone line cord.Disconnect the telephone base from the telephone wall jack ...

82 Appendix Troubleshooting My handset beeps and is not performing normally. Make sure the power cord is securely plugged into the telephone base. Plug the telephone base into a different working electrical outlet not controlled by a wall switch.Move the handset closer to the telephone base. It may ...

83 Appendix Troubleshooting I hear other calls when using the telephone. Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If you still hear other calls, the problem is probably in the wiring or telephone service. Call your telephone service provider. I hear ...

84 Appendix Troubleshooting Caller ID entries do not match the numbers I need to dial. Caller ID service delivers 10 digits (the area code plus the seven-digits number). If you need to dial something other 10 digits, see page 60 for instructions on changing the number. If you dial seven digits for l...

85 Appendix Troubleshooting The answering system does not answer after the correct number of rings. Make sure the answering system is on. When the answering system is on, ANS oN should be shown on the handset and /ANS oN/oFF light on the telephone base should be on.If toll saver is selected, the num...

86 Appendix Troubleshooting The messages on the answering system are incomplete. If a caller leaves a very long message, part of it may be lost when the answering system disconnects the call after four minutes.If the memory on the answering system becomes full during a message, the answering system ...

87 Appendix Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: Read and understand all instructions. Follow all warnings and instructions marked on the p...

88 Appendix operating range This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance - which can vary with the locations of the telephone base and handset, the...

89 Appendix About cordless telephones Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations ...

90 Appendix Warranty What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanshi...

91 Appendix Warranty How do you get warranty service?To obtain warranty service in the United States of America, please visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377. NOTE: Before calling for service, please review th...

92 Appendix FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harm...

93 Appendix FCC, ACTA and IC regulations If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instruct...

95 A Active devices 20 Add a cell phone 14 Add a handset 75 Add a headset 16 Add an active device 22 Alphabetical search 54 Announcement 35 Answer a cell call 40 Answer a cell call while on a home call 41 Answer a home call 39 Answer a home call while on a cell call 41 Answer an incoming call during...