VTech CS6859-3 - Manual

1 Parts checklist Your telephone contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. Getting started To purchase a replacement battery or power adapter, visit our website at www.vtechphones.com or call 1 (800) 595-9511 . In Canada,...

2 Getting started TEL. LINE Use Only Supplied Adapter DC 6V Telephone base and charger installation Install the telephone base and charger as shown below.If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a DSL filter between t...

3 Getting started Place the battery with the label THIS SIDE UP facing up and the wires inside the battery compartment. 2. Plug the battery connector securely into the socket, matching the orientation of the engraved label. 1. Slide the battery compartment cover towards the center of the handset unt...

4 Getting started Battery charging Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when ...

5 Getting started Installation options The telephone comes ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall mount bracket to connect with a standard dual-stud telephone wall mount plate. If you do not have this wall mount plate, you can purchase one from m...

6 Getting started Press the wall mount bracket onto the telephone base until it clicks into place. 3. Plug the telephone line cord into the telephone wall jack. Plug the telephone base power adapter into an electrical outlet not controlled by a wall switch. Align the holes on the wall mount bracket ...

7 Getting started Wall mount to tabletop installation If the telephone line cord and power adapter cord are bundled, untie them first. Unplug the telephone line cord (or the DSL filter) from the telephone wall jack. Unplug the power adapter from the electrical outlet. Slide the wall mount bracket up...

8 Getting started Are you a new cable or VoIP subscriber? If your answer is yes , the existing telephone jacks in your home may no longer work. Your cable/VoIP service provider uses a different connection, separate from your old traditional telephone service, to connect the modem/router/terminal ada...

9 Getting started Telephone base layout /REPEAT Press to repeat the playing message (page 57).Press twice to play the previous message (page 57). •• X/DELETE Press to delete the playing message (page 57).When the phone is not in use, press twice to delete all previously reviewed messages (page 58). ...

10 Getting started Telephone base layout MENU/SELECT Press to show the menu (page 14).Press to choose an item, or save an entry or setting while in a menu. •• IN USE light Flashes when there is an incoming call, or another telephone sharing the same line is in use. Flashes when handsets are being de...

12 Getting started Handset layout / / VOLUME Press to review the directory when the phone is not in use (page 37).Press to increase the listening volume during a call or message playback (page 24 or page 57).Press to scroll up while in a menu, or reviewing the directory, caller ID log or redial list...

13 Getting started 1 Press repeatedly to add or remove 1 in front of the caller ID log entry before dialing or saving it to the directory while reviewing while reviewing a caller ID log entry ( (page 45).Press and hold to set or dial your voicemail number (page 19 or page 27). • • Dialing keys Press...

14 Using the menu You can use a cordless handset or the telephone base to change the telephone settings.In the ringers menu, you can select the ringer tones and adjust the ringer volume for incoming calls.In the settings menu, you can change the settings for LCD language, voicemail number, voicemail...

15 Telephone settings Telephone base ringer volume Press VOL or VOL on the telephone base to adjust the ringer volume when the phone is not in use. When you set the ringer volume to zero, the base ringer is off and the telephone base announces, “ Base ringer is off.” The screen displays and Ringer o...

16 Telephone settings Quiet mode You can turn on the quiet mode for a period of time (1-12 hours). During this period, all tones (except paging tone) and call screening are muted.When you turn on the quiet mode, the answering system turns on automatically. When the quiet mode duration expires, the a...

17 Telephone settings Set date and time The answering system announces the date and time of each message prior to playing it. Before using the answering system, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming c...

18 Telephone settings LCD language You can select English, French or Spanish to be used in all screen displays. Press MENU when the handset/telephone base is not in use. Press /CID CID or / until the screen displays Settings , then press SELECT . Press SELECT to choose LCD language . Press or to cho...

19 Telephone settings Voicemail number If you subscribe to voicemail service offered by your telephone service provider, you can save the voicemail number to 1 on each handset and the telephone base for easy access. When you want to retrieve voicemail messages, press and hold 1 . Contact your teleph...

20 Telephone settings Clear voicemail If you subscribe to voicemail service offered by your telephone service provider, the handsets and telephone base display New voicemail and when you have new voicemail messages. Contact your telephone service provider for more information about using your voicem...

21 Telephone settings Key tone You can turn the key tone on or off for each handset and the telephone base.If you turn the key tone on, the device beeps with each key press. If you turn the key tone off, there are no beeps when you press the keys. Press MENU when the handset/telephone base is not in...

22 Telephone settings Dial mode The dial mode is preset to touch-tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone to make a call. Press MENU when the handset/telephone base is not in use. Press /CID CID or / until the screen ...

23 Make a call Using a handset: Press or , then dial the telephone number. then dial the telephone number. Using the telephone base: Press /SPEAKER , then dial the telephone number. The screen displays the elapsed time as you talk (in hours, minutes and seconds).While entering numbers, press and hol...

24 Telephone operation Volume To adjust the listening volume on a handset: During a call, press /VOLUME or /VOLUME to adjust the listening volume. To adjust the listening volume at the telephone base: During a call, press VOL or VOL to adjust the listening volume. When the volume reaches the minimum...

25 Telephone operation Handset speakerphone During a call, press to switch between the handset speakerphone and the handset earpiece.When the speakerphone is active, the handset displays Speaker . Temporary ringer silencing When the telephone is ringing, you can temporarily silence the ringer of the...

26 Telephone operation Redial Each handset and the telephone base stores the last 10 telephone numbers dialed. When there are already 10 entries, the oldest entry is deleted to make room for the new entry.Entries are in reverse chronological order.The phone plays two beeps when you reach the end or ...

27 Telephone operation Check voicemail Press and hold 1 to dial your voicemail number. See Voicemail number on page 19 to store the voicemail number. Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory, caller ID log or redial list while you are on a ca...

28 Telephone operation Transfer a call While on an outside call, you can transfer the call from one handset to another system device. During a call, press MENU . Press /CID CID or / to scroll to Transfer , then press SELECT . If you have one handset, your handset displays Calling base and then Trans...

29 Telephone operation Find handset Use this feature to find all system handsets. To start paging: Press FIND HANDSET on the telephone base when not in use. All idle handsets ring and display ** Paging ** . To end paging: Press FIND HANDSET on the telephone base. -OR- Press , , OFF or any dialing ke...

30 Multiple handset use Join a call in progress You can use up to two devices at the same time on an outside call. You can buy additional expansion handsets ( CS6709 ) for this telephone base. You can register up to five handsets to the telephone base. To share an outside call: When a device is alre...

31 Multiple handset use Intercom - OR - To end the intercom call at the telephone base, press /SPEAKER or INT . Both devices display Intercom ended . You can cancel the intercom call before it is answered by pressing OFF or INT . If the destination device does not answer the intercom call within 100...

32 Multiple handset use Answer an incoming call during an intercom call When you receive an outside call during an intercom call, there is an alert tone. To answer on a cordless handset: To answer the call, press . The intercom call ends automatically.To end the intercom call without answering the c...

34 About the directory The directory can store up to 50 entries which are shared by all system handsets. Each entry may consist of a phone number up to 30 digits and a name up to 15 characters. Directory entries are shared by all system devices. Any modifications made on one device apply to all syst...

Directory 35 Add a directory entry Press MENU when the phone is not in use. Press /CID CID or / to scroll to Directory , then press SELECT . Press SELECT to choose Add contact . When Enter number displays, use the dialing keys to enter a number (up to 30 digits). Press /CID or / to move the cursor t...

Directory 37 Review and dial from the directory Entries are sorted alphabetically. Press when the phone is not in use. The screen displays Entries in DIR X and then the first entry in the directory. Press /CID CID or / to browse. When the desired entry displays, press or to dial on a handset, or pre...

Directory 38 Edit a directory entry Search for the desired entry in the directory (see Review and dial from the directory or Alphabetical search on page 37).When the desired entry appears, press SELECT . The screen displays Edit number and the stored number. 3. Use the dialing keys to edit the numbe...

Directory 39 Speed dial You can copy up to 9 directory entries into the speed dial locations ( 0 and 2 - 9 ) so that you can dial these numbers more quickly.The speed dial memory locations are stored in the telephone base and are shared by all devices. Changes made to the speed dial entries on one d...

Directory 40 Reassign a speed dial entry Press MENU when the phone is not in use. Press /CID CID or / to scroll to Directory , then press SELECT . Press /CID CID or / to scroll to Speed dial , then press SELECT . Press /CID CID or / , or use the dialing keys to choose the speed dial location you wan...

Directory 41 Delete a speed dial entry Press MENU when the phone is not in use. Press /CID CID or / to scroll to Directory , then press SELECT . Press /CID CID or / to scroll to Speed dial , then press SELECT . Press /CID CID or / , or use the dialing keys to choose the desired speed dial location, ...

42 About caller ID This product supports caller ID services provided by most telephone service providers. Depending on your service subscription, you may see the caller’s number, or the caller’s name and number that are sent by your telephone service provider after the first or second ring. Caller I...

Caller ID 43 Caller ID log If you subscribe to caller ID service, information about each caller will appear after the first or second ring. If you answer a call before the caller information appears on the screen, it will not be saved in the caller ID log. The caller ID log stores up to 50 entries. ...

Caller ID 44 Memory match When the incoming telephone number matches the last seven digits of a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory.For example, if Linda Jones calls, her name appears as Linda if this is how you ent...

Caller ID 45 View dialing options Although the caller ID log entries received have 10 digits (the area code plus the seven-digit number), in some areas, you may dial only the seven digits, or a 1 plus the seven digits, or a 1 plus the area code plus the seven digits. You can change the number of dig...

Caller ID 46 Save a caller ID log entry to the directory Press CID when the phone is not in use. -OR- Press MENU when the phone is not in use. Press /CID or / to scroll to Caller ID log . Then press SELECT twice. 2. Press /CID CID or / to scroll to the desired entry, then press SELECT . The screen d...

Caller ID 47 Delete the caller ID log entries To delete an entry: When in the caller ID log, press /CID CID or / to browse. Press DELETE to delete the selected entry. The screen displays Deleting... and then you hear a confirmation tone. To delete all entries: Press MENU when the phone is not in use...

48 Answering system Use the answering system menu of a cordless handset or the telephone base to turn on or off the answering system, message alert tone or call screening, set up the announcement message, or change the number of rings, remote access code or message recording time. Announcement The t...

49 Answering system settings Play the announcement Press MENU when the phone is not in use. Press /CID CID or / to scroll to Answering sys , then press SELECT . Press SELECT to choose Announcement . The screen displays Play [2] Del [3] Rec [7] and the device announces, “To play, press 2 . To record,...

50 Answering system settings Answer on/off The answering system must be turned on to answer and record messages.When the answering system is turned on, the ANS ON/OFF light on the telephone base turns on and ANS ON displays on the handsets. To turn on or off with the telephone base: Press ANS ON/OFF...

51 Answering system settings Call screening Use this feature to choose whether incoming messages can be heard while they are being recorded. To turn this feature on or off: Press MENU when the phone is not in use. Press /CID CID or / to scroll to Answering sys , then press SELECT . Press /CID CID or...

52 Answering system settings Remote access code A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19 . You can set the code from 00 to 99 . Press MENU when the phone is not in use. Press /CID CID or / to scroll to Answerin...

53 Answering system settings Recording time You can set the recording time limit for each incoming message. Press MENU when the phone is not in use. Press /CID CID or / to scroll to Answering sys , then press SELECT . Press /CID CID or / to scroll to Ans sys setup , then press SELECT . Press /CID CI...

54 Answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s voicemail. Your telephone’s built-in answering system messages and voicemail messages are separate...

55 Answering system operation Message capacity The answering system can record and store up to 99 messages. Each message can be up to three minutes in length (see page 53 to change). The total storage capacity for the announcement, messages and memos is approximately 14 minutes. The actual recording...

56 Answering system operation Call screening To screen a call at the telephone base: If the answering system and call screening are on (see Call screening on page 51), the announcement and the incoming message broadcast at the telephone base while the call is answered by the answering system. The te...

57 Answering system operation Message playback To play messages at the telephone base: Press /PLAY when the telephone base is not in use. -OR- Press MENU when the telephone is not in use. The telephone base displays Play messages . Press SELECT . When you have messages, the telephone base displays X...

58 Answering system operation Delete all messages You can only delete old (reviewed) messages. You cannot delete new messages until you review them. You cannot retrieve deleted messages. To delete all messages with the telephone base: Press X/DELETE when the phone is not in use. The system announces...

59 Answering system operation Remote access A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19 . See Remote access code on page 52 to change it. Dial your telephone number from any touch-tone telephone.When the answering...

60 Expand your telephone system Your telephone base can support up to five handsets. Each handset must be registered to the telephone base before use. The handsets provided within your product package are already registered as HANDSET 1 and so forth. You can add new handsets ( CS6709 , purchased sep...

Appendix 61 Replace a handset If you want to replace a handset, or reassign the designated handset number of a registered handset, you must deregister all handsets that are registered to the telephone base. Then register each handset individually.To make deregistration easier, read all of the instru...

Appendix 62 Screen messages Base is calling The telephone base is calling (for intercom calls). Call log empty There are no caller ID log entries. Calling base You are calling the telephone base (for intercom calls). Calling HS X You are calling another handset (for intercom calls). Contact deleted ...

Appendix 64 Handset and telephone base indicators Telephone base lights IN USE On when the telephone line is in use.On when the answering system is answering a call. On when you are registering a handset. Flashes quickly when there is an incoming call. Flashes when another telephone sharing the same...

Appendix 65 Handset icons The battery icon flashes when the battery is low and needs charging. The battery icon animates when the battery is charging. The battery icon becomes solid when the battery is fully charged. The handset ringer is turned off. There are new voicemail received from the telepho...

Appendix 66 Battery It takes up to 11 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in handset use (talking*) Up to 7 hours While in speakerphone mode (talking*) Up to 3.5 hours While not in use (standby*...

Appendix 67 Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechphones.com or call 1 (800) 595-9511 . In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377 . My telephone does not work at all. Make ...

Appendix 68 Troubleshooting My cordless handset isn’t performing normally. Make sure you plug the power cord securely into the telephone base. Plug the power adapter into a different, working electrical outlet without a wall switch.Move the cordless handset closer to the telephone base. You may have...

Appendix 69 Troubleshooting The telephone does not ring when there is an incoming call. Make sure the ringer volume of the handset and telephone base are not set to off (page 14 and page 15).Make sure the telephone line cord and power adapter are plugged in properly (page 2).The handset may be too f...

Appendix 70 Troubleshooting There is interference during a telephone conversation. My calls fade out when I am using the cordless handset. The handset may be out of range. Move it closer to the telephone base.If you subscribe to high-speed Internet service (DSL - digital subscriber line) through you...

Appendix 71 Troubleshooting I experience poor sound quality when using the handset speakerphone. For increased sound quality while using the handset speakerphone, place the handset on a flat surface with the dialing keys facing up. I hear other calls when using the telephone. Disconnect the telephon...

Appendix 72 Troubleshooting Out of range or no pwr at base shows on the handset screen. The handset may be out of range. Move it closer to the telephone base.Make sure the power cord is securely plugged into the telephone base. Use a working electrical outlet not controlled by a wall switch.Reset yo...

Appendix 73 Troubleshooting The outgoing announcement is not clear. When recording the announcement, make sure you speak in a normal tone of voice towards the microphone.Make sure there is no background noise when recording. The answering system does not record messages. Make sure the answering syst...

Appendix 74 Troubleshooting I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work. Make sure your computer is powered on.Make sure your Internet connection is working properly.Make sure that the software is installed and runni...

Appendix 75 Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: Read and understand all instructions. Follow all warnings and instructions marked on the p...

Appendix 76 Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones):Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and ...

Appendix 77 Energy-saving charging mode When this mode is activated, all telephone functions, except handset battery charging, will be disabled. To activate the energy-saving charging mode: Unplug the telephone base power adapter from the power outlet. Make sure all handsets are plugged with charged...

Appendix 78 About cordless telephones Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations ...

Appendix 79 Limited warranty What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and wo...

Appendix 80 Limited warranty How do you get warranty service? To obtain warranty service in the USA, please visit our website at www.vtechphones.com or call 1 (800) 595-9511 . In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377 . NOTE : Before calling for service, please review the user’s ...

Appendix 81 FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residen...

Appendix 82 FCC, ACTA and IC regulations If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instruct...

83 Index A About caller ID 42 About cordless telephones 78 Add a directory entry 35–36 Add a handset 60 Alphabetical search 37 Announcement 48–49 Answer a call 23 Answering system 48–59 Answering system and voicemail 54 B Battery 66 Battery charging 4 Battery installation 3 C Call intercept 56 Call ...