VTech CS6729-21 - Manual

1 Parts checklist Your telephone contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. Getting started Abridged user’s manual Telephone line cord Battery compartment cover (1 for CS6729)(2 for CS6729-2/CS6729-21) (3 for CS6729-3)(4 f...

2 Getting started Telephone base and charger installation Install the telephone base and charger as shown below. If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, make sure you install a DSL filter (not included) between the telephone line cor...

3 Getting started Place the battery with the label THIS SIDE UP facing up and the wires inside the battery compartment. 2. Plug the battery connector securely into the socket, matching the orientation of the engraved label. 1. Slide the battery compartment cover towards the center of the handset unt...

4 Getting started Battery charging Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when ...

5 Getting started Installation options The telephone comes ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall mount bracket to connect with a standard dual-stud telephone wall mount plate. If you do not have this wall mount plate, you can purchase one from m...

6 Getting started Wall mount to tabletop installation If the telephone line cord and power adapter cord are bundled, untie them first. Slide the wall mount bracket up and remove it from the wall mount plate. Unplug the telephone line cord (or DSL filter) from the telephone wall jack. Unplug the powe...

7 Getting started Are you a new cable or VoIP subscriber? If your answer is yes , the existing telephone jacks in your home may no longer work. Your cable/VoIP service provider uses a different connection, separate from your old traditional telephone service, to connect the modem/router/terminal ada...

8 Getting started X/DELETE Press to delete the playing message (page 52).When the phone is not in use, press twice to delete all previously reviewed messages (page 53). Message window Shows the number of messages, and other information of the answering system or telephone base (page 54). /PLAY/STOP ...

9 Getting started Handset layout / / VOLUME Press to review the directory when the phone is not in use (page 32).Press to increase the listening volume during a call or message playback (page 21 or page 52).Press to scroll up while in a menu, or reviewing the directory, caller ID log or redial list....

10 Getting started 1 Press repeatedly to add or remove 1 in front of the caller ID log entry before dialing or saving it to the directory while reviewing while reviewing a caller ID log entry ( (page 40). Press and hold to set or dial your voicemail number (page 16 and page 23). • • Dialing keys Pre...

11 Using the menu You can use a cordless handset to change the telephone settings. In the ringers menu, you can select the ringer tones and adjust the ringer volume for incoming calls. In the settings menu, you can change the settings for LCD language, voicemail number, voicemail indicators, key ton...

12 Telephone settings Telephone base ringer volume Press VOL+ or VOL- on the telephone base to adjust the ringer volume when the phone is not in use. When you set the ringer volume to zero, the base ringer is off and the telephone base announces, “ Base ringer is off.” Ringer tone You can choose fro...

13 Telephone settings Quiet mode You can turn on the quiet mode for a period of time (1-12 hours). During this period, all tones (except paging tone) and call screening are muted. When you turn on the quiet mode, the answering system turns on automatically. When the quiet mode duration expires, the ...

14 Telephone settings Set date and time The answering system announces the date and time of each message prior to playing it. Before using the answering system, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming c...

15 Telephone settings LCD language You can select English, French or Spanish to be used in all screen displays. Press MENU when the handset is not in use. Press or until the handset displays Settings , then press SELECT . Press SELECT to choose LCD language . Press or to choose English , Français or...

16 Telephone settings Voicemail number If you subscribe to voicemail service offered by your telephone service provider, you can save the voicemail number to 1 on each handset for easy access. When you want to retrieve voicemail messages, press and hold 1 . Contact your telephone service provider fo...

17 Telephone settings Clear voicemail If you subscribe to voicemail service offered by your telephone service provider, the handsets display New voicemail and when you have new voicemail messages. Contact your telephone service provider for more information about using your voicemail service. After ...

18 Telephone settings Key tone You can turn the key tone on or off for each handset. If you turn the key tone on, the handset beeps with each key press. If you turn the key tone off, there are no beeps when you press the handset keys. Press MENU when the handset is not in use. Press or until the han...

19 Telephone settings Dial mode The dial mode is preset to touch-tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone to make a call. Press MENU when the phone is not in use. Press or until the handset displays Settings , then pr...

20 Make a call Press or on the handset. When you hear a dial tone, dial the number with the dialing keys ( 0 - 9 ). The screen displays the elapsed time as you talk (in hours, minutes and seconds).While entering numbers, press and hold PAUSE to insert a dialing pause (a P appears). Predial a call En...

21 Telephone operation Volume During a call, press /VOLUME or /VOLUME to adjust the listening volume. When the volume reaches the minimum or maximum setting, you hear two beeps. The handset earpiece and speakerphone volume settings are independent. Mute The mute function allows you to hear the other...

22 Telephone operation Temporary tone dialing If you have pulse (rotary) service only, you can switch from pulse to touch-tone dialing temporarily during a call. This is useful if you need to send touch-tone signals to access your telephone banking or long distance services. During a call, press TON...

23 Telephone operation Check voicemail Press and hold 1 to dial your voicemail number. See Voicemail number on page 16 to store the voicemail number. Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory, caller ID log or redial list while you are on a ca...

24 Telephone operation Transfer a call While on an outside call, you can transfer the call from one handset to another. During a call, press MENU . Press or to scroll to Transfer , then press SELECT . If you have two handsets, your handset displays Calling HS X and then Transferred . If you have thr...

25 Telephone operation Find handset Use this feature to find all system handsets. To start paging: Press FIND HANDSET on the telephone base when not in use. All idle handsets ring and display ** Paging ** . To end paging: Press FIND HANDSET on the telephone base. -OR- Press , , OFF or any dialing ke...

26 Join a call in progress You can use up to two handsets at the same time on an outside call. You can buy additional expansion handsets ( CS6709 ) for this telephone base. You can register up to five handsets to the telephone base. To share an outside call: When a handset is already on a call and y...

27 Multiple handset use Intercom Use the intercom feature for conversations between two handsets. You can buy additional expansion handsets ( CS6709 ) for this telephone base. You can register up to five handsets to the telephone base. Press INT on your handset when not in use. If you have only one ...

28 Multiple handset use Call transfer using intercom Use the intercom feature to transfer an outside call to another system handset. During a call, press INT . If you have two handsets, the outside call is put on hold and your handset displays Calling HS X . If you have three or more handsets, your ...

29 About the directory The directory can store up to 50 entries which are shared by all system handsets. Each entry may consist of a phone number up to 30 digits and a name up to 15 characters. Directory entries are shared by all system handsets. Any modifications made on one handset apply to all sy...

Directory 30 Add a directory entry Press MENU when the phone is not in use. Press or to scroll to Directory , then press SELECT . Press SELECT to choose Add contact . When Enter number displays, use the dialing keys to enter a number (up to 30 digits). Press or to move the cursor to the left or righ...

Directory 32 Review and dial from the directory Entries are sorted alphabetically. Press when the phone is not in use. The screen displays Entries in DIR X and then the first entry in the directory. Press or to browse. When the desired entry displays, press or to dial. -OR- Press MENU when the phone...

Directory 33 Edit a directory entry Search for the desired entry in the directory (see Review and dial from the directory or Alphabetical search on page 32). When the desired entry appears, press SELECT . The screen displays Edit number and the stored number. 3. Use the dialing keys to edit the numb...

Directory 34 Speed dial You can copy up to 9 directory entries into the speed dial locations ( 0 and 2 - 9 ) so that you can dial these numbers using fewer keys than usual. The speed dial memory locations are stored in the telephone base and are shared by all handsets. Changes made to the speed dial...

Directory 35 Reassign a speed dial entry Press MENU when the phone is not in use. Press or to scroll to Directory , then press SELECT . Press or to scroll to Speed dial , then press SELECT . Press or , or use the dialing keys to choose the speed dial location you want to reassign. Press SELECT twice...

Directory 36 Delete a speed dial entry Press MENU when the phone is not in use. Press or to scroll to Directory , then press SELECT . Press or to scroll to Speed dial , then press SELECT . Press or , or use the dialing keys to choose the desired speed dial location, then press DELETE . The screen di...

37 About caller ID This product supports caller ID services provided by most telephone service providers. Depending on your service subscription, you may see the caller’s number, or the caller’s name and number that are sent by your telephone service provider after the first or second ring. Caller I...

Caller ID 38 Caller ID log If you subscribe to caller ID service, information about each caller will appear after the first or second ring. If you answer a call before the caller information appears on the screen, it will not be saved in the caller ID log. The caller ID log stores up to 50 entries. ...

Caller ID 39 Memory match When the incoming telephone number matches the last seven digits of a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory.For example, if Linda Jones calls, her name appears as Linda if this is how you ent...

Caller ID 40 View dialing options Although the caller ID log entries received have 10 digits (the area code plus the seven-digit number), in some areas, you may dial only the seven digits, or a 1 plus the seven digits, or a 1 plus the area code plus the seven digits. You can change the number of dig...

Caller ID 41 Save a caller ID log entry to the directory Press CID when the phone is not in use. -OR- Press MENU when the phone is not in use. Press or to scroll to Caller ID log . Then press SELECT twice. 2. Press or to scroll to the desired entry, then press SELECT . The screen displays Edit numbe...

Caller ID 42 Delete the caller ID log entries To delete an entry: When in the caller ID log, press or to browse.Press DELETE to delete the selected entry. The screen displays Deleting... and then you hear a confirmation tone. To delete all entries: Press MENU when the phone is not in use. Press or t...

43 Answering system Use the answering system menu of a cordless handset to turn on or off the answering system, message alert tone or call screening, set up the announcement message, or change the number of rings, remote access code or message recording time. You may also turn on or off the answerin...

44 Answering system settings Play the announcement Press MENU when the phone is not in use. Press or to scroll to Answering sys , then press SELECT . Press SELECT to choose Announcement . The handset displays Play [2] Del [3] Rec [7] and it announces, “To play, press 2. To record, press 7.” Press 2 ...

45 Answering system settings Answer on/off The answering system must be turned on to answer and record messages. When the answering system is turned on, the ANS ON/OFF light on the telephone base turns on and ANS ON displays on the handset. To turn on or off with the telephone base: Press ANS ON/OFF...

46 Answering system settings Call screening Use this feature to choose whether incoming messages can be heard while they are being recorded. To turn this feature on or off: Press MENU when the phone is not in use. Press or to scroll to Answering sys , then press SELECT . Press or to scroll to Ans sy...

47 Answering system settings Remote access code A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19 . You can set the code from 00 to 99 . Press MENU when the phone is not in use. Press or to scroll to Answering sys , the...

49 Answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s voicemail. Your telephone’s built-in answering system messages and voicemail messages are separate...

50 Answering system operation Message capacity The answering system can record and store up to 99 messages. Each message can be up to three minutes in length (see page 48 to change). The total storage capacity for the announcement, messages and memos is approximately 14 minutes. The actual recording...

51 Answering system operation Call screening To screen a call at the telephone base: If the answering system and call screening are on (see Call screening on page 46), the announcement and the incoming message broadcast at the telephone base while the call is answered by the answering system. Option...

52 Answering system operation Message playback If you have new messages, the telephone plays only the new messages (oldest first). If there are no new messages, the telephone plays back all messages (oldest first). When playback begins, you hear the total number of messages followed by the day and t...

53 Answering system operation Delete all messages You can only delete old (reviewed) messages. You cannot delete new messages until you review them. You cannot retrieve deleted messages. To delete all messages with the telephone base: Press X/DELETE when the phone is not in use. The system announces...

54 Answering system operation Window display Description 0 No messages. 1-99 The total number of old messages and memos recorded.The message number currently playing. 0-99 (flashing) The total number of new messages recorded, or the current message number during new message playback.The clock needs ...

55 Answering system operation Remote access A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19 . See Remote access code on page 47 to change it. Dial your telephone number from any touch-tone telephone. When the answerin...

56 Expand your telephone system Your telephone base can support up to five handsets. Each handset must be registered to the telephone base before use. The handsets provided within your product package are already registered as HANDSET 1 and so forth. You can add new handsets ( CS6709 , purchased sep...

Appendix 57 Replace a handset If you want to replace a handset, or reassign the designated handset number of a registered handset, you must deregister all handsets that are registered to the telephone base. Then register each handset individually. To make deregistration easier, read all of the instr...

Appendix 58 Screen messages Call log empty There are no caller ID log entries. Calling HS X (for models with two or more handsets only) You are calling another handset (for intercom calls). Contact deleted A directory entry is deleted. Directory empty There are no directory entries. Directory full T...

Appendix 60 Handset icons Handset and telephone base indicators Telephone base lights IN USE On when the telephone line is in use.On when the answering system is answering a call. On when you are registering a handset. Flashes quickly when there is an incoming call. Flashes when another telephone sh...

Appendix 61 Battery It takes up to 11 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in handset use (talking*) Up to 7 hours While in speakerphone mode (talking*) Up to 3.5 hours While not in use (standby*...

Appendix 62 Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechphones.com or call 1 (800) 595-9511 . In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377 . My telephone does not work at all. Make ...

Appendix 63 Troubleshooting My cordless handset isn’t performing normally. Make sure you plug the power cord securely into the telephone base. Plug the power adapter into a different, working electrical outlet without a wall switch.Move the cordless handset closer to the telephone base. You may have...

Appendix 64 Troubleshooting The telephone does not ring when there is an incoming call. Make sure the ringer volume of the handset and telephone base are not set to off (page 11 and page 12).Make sure the telephone line cord and power adapter are plugged in properly (page 2).The handset may be too f...

Appendix 65 Troubleshooting There is interference during a telephone conversation. My calls fade out when I am using the cordless handset. The handset may be out of range. Move it closer to the telephone base.If you subscribe to high-speed Internet service (DSL - digital subscriber line) through you...

Appendix 66 Troubleshooting I experience poor sound quality when using the speakerphone. For increased sound quality while using the speakerphone, place the handset on a flat surface with the dialing keys facing up. I hear other calls when using the telephone. Disconnect the telephone base from the ...

Appendix 67 Troubleshooting Out of range or no pwr at base shows on the handset screen. The handset may be out of range. Move it closer to the telephone base.Make sure the power cord is securely plugged into the telephone base. Use a working electrical outlet not controlled by a wall switch.Reset yo...

Appendix 68 Troubleshooting The outgoing announcement is not clear. When recording the announcement, make sure you speak in a normal tone of voice towards the microphone of the handset.Make sure there is no background noise when recording. The answering system does not record messages. Make sure the...

Appendix 69 Troubleshooting I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work. Make sure your computer is powered on.Make sure your Internet connection is working properly.Make sure that the software is installed and runni...

Appendix 70 Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: Read and understand all instructions. Follow all warnings and instructions marked on the p...

Appendix 71 Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones):Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and ...

Appendix 72 FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residen...

Appendix 73 FCC, ACTA and IC regulations agents. For repair procedures, follow the instructions outlined under the Limited warranty. If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service. The telephone service pr...

Appendix 75 For C-UL compliance only Mesures de sécurité importantes Afin de réduire les risques d’incendie, de blessures corporelles ou d’électrocution, suivez toujours ces mesures préventives de base lorsque vous utilisez votre téléphone : Lisez et comprenez bien toutes les instructions.Observez t...

Appendix 76 Ne placez que le combiné de votre téléphone près de votre oreille lorsqu’en mode de conversation.Ces adaptateurs ont été conçus pour être orientés en position verticale ou montés au sol. Les broches ne sont pas conçues pour maintenir l’adaptateur en place si celui-ci est barnché dans une...

Appendix 77 Maintenance Taking care of your telephone Your cordless telephone contains sophisticated electronic parts, so it must be treated with care. Avoid rough treatment Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it. Avoi...

Appendix 78 About cordless telephones Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations ...

Appendix 79 Limited warranty What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and wo...

Appendix 80 Limited warranty How do you get warranty service? To obtain warranty service in the USA, please visit our website at www.vtechphones.com or call 1 (800) 595-9511 . In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377 . NOTE : Before calling for service, please review the user’s ...

Index 81 Technical specifications Frequency control Crystal controlled PLL synthesizer Transmit frequency Handset: 1921.536-1928.448 MHzTelephone base: 1921.536-1928.448 MHz Channels 5 Nominal effective range Maximum power allowed by FCC and IC. Actual operating range may vary according to environme...

VTech Communications, Inc.A member of THE VTECH GROUP OF COMPANIES.VTech is a registered trademark of VTech Holdings Limited.Specifications are subject to change without notice.Copyright © 2014 for VTech Communications, Inc.All rights reserved. 05/14. CS6729_CIB_V2.0Document order number: 91-007055-...