VTech CS6428-2/CS6429/ CS6249-15/CS6429-16/ CS6429-2/CS6429-3/ CS6429-4/CS6429-5 - Manual

1 Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in case it is necessary to ship your telephone for warranty service. Telephone line cord Telephone base Handset (1 for CS6429/CS6429-15/CS6429-16) (2 for CS6428-2/CS6429-2) (3 for CS...

2 Getting started Telephone base and charger installation Install the telephone base and charger(s) as shown below.If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a DSL filter between the telephone line cord and the telephon...

3 Getting started Battery installation Install the battery as shown below. Plug the battery connector securely into the socket inside the handset battery compartment. 1. Place the battery with the label THIS SIDE UP facing up and the wires inside the battery compartment. 2. Align the cover flat agai...

Getting started 4 IMPORTANT: Check for a dial tone by pressing . If you hear a dial tone, the installation is successful. If you do not hear a dial tone: Make sure the installation procedures described above are properly done.It may be a wiring problem. If you have changed your telephone service to ...

Getting started 5 Battery charging Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when ...

Getting started 6 Installation options The telephone comes ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall mount bracket to connect with a standard dual-stud telephone wall mount plate. If you do not have this wall mount plate, you can purchase one from m...

Getting started 7 Installation options (continued) Wall mount to tabletop installation If the telephone line cord and power adapter cord are bundled, untie them first.Slide the black wall mount bracket up and remove it from the wall mount plate. Unplug the end of the telephone line cord (or DSL filt...

Getting started 8 Rewiring of telephone line for cable/VoIP service users If you have changed to cable/VoIP service through a modem/router/terminal adapter to establish telephone connection, the existing telephone jacks in your home may no longer work. Your cable/VoIP service provider uses a seperat...

Getting started 9 Telephone base layout X/DELETE Press to delete the message currently playing (page 44).When the telephone is not in use, press twice to delete all previously reviewed messages (page 45). Message window Shows the number of messages and other answering system information (page 47). I...

10 /VOLUME Press to enter the directory when the telephone is not in use (page 29).Press to scroll up while in a menu, or in the directory, call log or redial list.During a call or message playback, press to increase the listening volume (page 18 or page 44).When entering numbers or names in the dir...

11 Handset layout Getting started MENU/SELECT Press to show the menu.While in a menu, press to select an item, or save an entry or setting. OFF/CANCEL During a call, press to hang up.While the handset is ringing, press to silence the ringer temporarily (page 19).While the telephone is not in use, pr...

12 Using the menu In the ringers menu, you can select the ringer tones and adjust the ringer volume for incoming calls.In the settings menu, you can change and edit the settings for LCD language, voicemail indicators, key tone, date and time, home area code and dial mode.Go to Answering system setti...

13 Ringer volume (handset) You can adjust the ringer volume or turn the ringer off. Press MENU/ SELECT when the handset is not in use. Press or to select >RINGERS , then press MENU /SELECT . Press or to select >RINGER VOLUME , then press MENU /SELECT . Press or to adjust the volume. A sample o...

14 LCD language You can select a language (English, French or Spanish) to be used in all screen displays. Press MENU/ SELECT when the handset is not in use. Press or to select >SETTINGS , then press MENU /SELECT . Press or to select >LCD LANGUAGE , then press MENU /SELECT . Press or to choose ...

15 Clear voicemail indicators If you subscribe to voicemail service offered by your telephone service provider, NEW VOICEMAIL and appear on the handset when you have new voicemail messages. Contact your telephone service provider for more information about using your voicemail service.After you have...

16 Set date and time The answering system announces the date and time of each message prior to playing it. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. However, the year must be correct so that the day of the week can be calculated fro...

17 Home area code If you dial your local calls using only seven digits (area code not required), you can program your home area code so that when you receive a call within your local area, the telephone number is automatically stored without the area code in the call log. Press MENU/ SELECT when the...

18 Make a call Press / FLASH , then wait for a dial tone. -OR- Press to use the speakerphone, then wait for a dial tone.Use the dialing keys to enter the telephone number. Predial a call Use the dialing keys to enter the telephone number (up to 30 digits). Press and hold REDIAL /PAUSE to insert a di...

19 Telephone operation Mute The mute function allows you to hear the other party but the other party cannot hear you. During a call, press MUTE/ DELETE on the handset. The handset displays MUTED for a few seconds and MUTE appears until the mute function is turned off.Press MUTE/ DELETE again to resu...

20 Telephone operation Redial list Each handset stores the last 10 telephone numbers dialed.When there are already 10 redial entries, the oldest entry is deleted to make room for the new entry. Entries are shown in reverse chronological order. Review and dial a redial entry Press REDIAL/ PAUSE when ...

21 Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory, call log or redial while you are on a call. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, call log or redial lis...

22 Telephone operation Join a call in progress You can use up to four system handsets at a time on an outside call. You can buy additional expansion handsets ( CS6409 ) for this telephone base. You can register up to five handsets to the telephone base. To join a call: When a handset is on a call, p...

23 Intercom Use the intercom feature for conversations between two handsets. Press INT on your handset when not in use. If you have two handsets, your handset shows CALLING OTHER HANDSET . If you have three or more handsets, your handset shows INTERCOM TO: Use the dialing keys to select a destinatio...

24 Answer an incoming call during an intercom call When you receive an outside call during an intercom call, there is an alert tone. To answer the incoming outside call, press / FLASH. The intercom call ends automatically.To end the intercom call without answering the outside call, press OFF/ CANCEL...

25 Call transfer using intercom (continued) From this intercom call, you have the following options: You can let the destination handset join you on the outside call in a three-way conversation. Press and hold INT on the originating handset. You can transfer the call. Press OFF/ CANCEL , or place yo...

26 About the directory The directory stores up to 50 entries with up to 30 digits for each phone number and 15 characters for each name. Directory entries are shared by all system handsets. Any modifications made on one handset apply to all system handsets.When you access the directory without recor...

27 Create a new directory entry Press MENU/ SELECT when the handset is not in use. Press or to select >DIRECTORY and then press MENU /SELECT . Press or to select >ADD CONTACT , then press MENU /SELECT . The screen displays ENTER NUMBER . Use the dialing keys to enter a number (up to 30 digits)...

30 Speed dial You can copy up to 10 directory entries into the speed dial locations so that you can dial these numbers using fewer keys than usual. The speed dial memory locations are stored in the telephone base and are shared by all handsets. Changes made to the speed dial entries on one handset a...

31 Dial a speed dial number Press and hold a dialing key ( 0 through 9 ) to display the desired speed dial when the handset is not in use.Press / FLASH or to dial the displayed telephone number. When the speed dial location is empty, the screen shows the speed dial list. See Store a speed dial entry...

32 About caller ID This product supports caller ID service offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring. Information about caller ID with call waiting ...

33 Call log If you subscribe to caller ID service, information about each caller will appear after the first or second ring. If you answer a call before the caller information appear on the screen, it will not be saved in the call log. The call log stores up to 50 entries. Each entry has up to 24 di...

34 Caller ID Missed call indicator When there are calls that have not been reviewed, the idle handset shows XX MISSED CALLS . Each time you review a call log entry marked NEW , the number of missed calls decrease by one.When you have reviewed all the missed calls, the missed calls indicator no longe...

35 Caller ID View dialing options Although the call log entries received have 10 digits (the area code plus the seven-digit number), in some areas, you may dial only the seven digits, or 1 plus the seven digits, or 1 plus the area code plus the seven digits. You may change the number of digits that ...

36 Caller ID Delete from the call log To delete one entry: When in the call log, press or to browse.Press MUTE /DELETE to delete the selected entry. The screen displays DELETING... and then you hear a confirmation tone. To delete all entries: Press MENU/ SELECT when the handset is not in use. Press ...

37 Answering system setup Use the answering system menu of a system handset to turn on or off the answering system or message alert tone, set up the announcement message, activate the call screening, or change the number of rings, remote access code and message recording time. Answer on/off The answ...

38 Answering system settings Record a new announcement Press MENU/ SELECT when the handset is not in use. Press or to scroll to >ANSWERING SYS , then press MENU /SELECT . Press MENU /SELECT to choose >ANNOUNCEMENT . The system announces, “ To play, press 2. To record, press 7. ” Press 7 . The ...

39 Answering system settings Call screening You can listen at the telephone base to a caller leaving a message. If you want to turn off the call screening feature, use a system handset to turn this feature off. Press MENU/ SELECT when the handset is not in use. Press or to select >ANSWERING SYS ,...

40 Answering system settings Message alert tone When the message alert tone is turned on and you have new message(s), the telephone base beeps every 10 seconds. Unless you change it, the message alert tone is set to off. Press MENU/ SELECT when the handset is not in use. Press or to select >ANSWE...

41 Answering system and voicemail indicators Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s (fees may apply). Your telephone’s built-in answering system messages and voicemail mes...

42 Voice prompts The system provides voice prompts to guide you through recording announcement and remote access. Message capacity The answering system can record up to 99 messages, depending on the length of each message. Individual messages can be up to three minutes see page 40 to change the leng...

43 Answering system operation Call screening at the handset If the answering system is on, the announcement and the incoming message broadcast at the telephone base when a call is answered by the answering system. At the same time, the handset shows TO SCREEN CALL, PRESS [SELECT] . Press MENU /SELEC...

44 Message playback (continued) To play messages with the telephone base: Press /PLAY/ STOP when the telephone is not in use. Options during playback: Press /VOL or /VOL to adjust the speaker volume. Press /SKIP to skip to the next message. Press / REPEAT to repeat the message currently playing. Pre...

45 Answering system operation Delete all old messages To delete all old messages with the telephone base: Press X/DELETE on the telephone base. The system announces, “To delete all old messages, press DELETE again.” Press X/DELETE within three seconds. The system announces, “All old messages deleted...

46 Record, play or delete memos Memos are messages you record yourself. They are saved, played back and deleted exactly like incoming messages. You can record a memo as a reminder to yourself, or leave a message for someone else using the same telephone. Press MENU/ SELECT when the handset is not in...

47 Answering system operation Message window displays The message window on the telephone base displays the total number of messages. See the table below for other message window displays. When the memory is full, the answering system answers incoming calls after 10 rings and announces, “ Memory is ...

48 Remote access A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19 ; see Remote access code on page 39 to change it. To remotely access the answering system: Dial your telephone number from any touch-tone telephone.When...

49 CALL LOG EMPTY There are no call log entries. CALLING HANDSET X (for models with three or more handsets) CALLING OTHER HANDSET (for models with two handsets) You are calling another handset. CALL TRANSFERRED You have transferred an outside call to another cordless handset. DIRECTORY EMPTY There a...

51 Handset and telephone base indicators Handset lights On when the handset speakerphone is in use. CHARGE On when the handset is charging in the telephone base or charger. Telephone base lights IN USE On when the telephone line is in use.On when the answering system is answering a call.On when you ...

52 Battery It takes up to 10 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in handset use (talking*) Up to seven hours While in speakerphone mode (talking*) Up to four hours While not in use (standby**) U...

53 Expand your telephone system The handsets provided with your telephone system are already registered. Each handset is assigned a number that show on the handset display. Additional handsets registered to the telephone system are assigned in sequential order. For instance, if the telephone system ...

54 Replace a handset If you want to replace a handset or reassign the designated handset number of a registered handset, you must deregister all the handsets and then individually register each handset.To make deregistration easier, read all of the instructions below before you begin. To deregister ...

55 Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website www.vtechphones.com, or call 1(800) 595-9511. In Canada, go to www.vtechcanada.com, or call 1 (800) 267-7377. My telephone does not work at all. Make sure the batt...

56 Appendix Troubleshooting If other telephones in your home are having the same problem, the problem is in the wiring or local telephone service. Contact your telephone service provider (charges may apply).Eliminate any background noise. Mute the cordless handset before dialing, or dial from anothe...

57 Appendix Troubleshooting The telephone does not ring when there is an incoming call. Make sure the handset ringer volume is not set to off (page 13) and the telephone base ringer volume is not set to zero (page 12).Make sure the telephone line cord and power adapter are plugged in properly (page ...

58 Appendix Troubleshooting There is interference during a telephone conversation. My calls fade out when I am using the cordless handset. The handset may be out of range. Move it closer to the telephone base.If you subscribe to high-speed Internet service (DSL - digital subscriber line) through you...

59 Appendix Troubleshooting REGISTRATION FAILED appears on the handset. Only one handset can be registered at a time. If you have multiple handsets to register, please follow the instructions on page 53 for the first handset. Once a handset has been successfully registered, repeat the steps for each...

60 Appendix Troubleshooting OUT OF RANGE OR NO PWR AT BASE shows in the handset screen. The handset may be out of range. Move it closer to the telephone base.Make sure the power cord is securely plugged into the telephone base. Use a working electrical outlet not controlled by a wall switch.Reset yo...

61 Appendix Troubleshooting If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems. The outgoing announcement is not clear. When reco...

62 Appendix Troubleshooting The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code.There may be interference on the telephone line you are using. Press the dialing keys firmly. I subscribe to ...

63 Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: Read and understand all instructions. Follow all warnings and instructions marked on the product. U...

64 Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones):Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted...

65 Maintenance Taking care of your telephone Your telephone contains sophisticated electronic parts, so it must be treated with care. Avoid rough treatment Place the handset down gently.Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water Your teleph...

66 About cordless telephones Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be ...

67 Limited warranty What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship...

68 Limited warranty (continued) How do you get warranty service? To obtain warranty service, please visit our website www.vtechphones.com, or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com, or call 1 (800) 267-7377. NOTE : Before calling for service, please review the user’s manual - a ...

69 FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful inter...

70 FCC, ACTA and IC regulations (continued) In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more information, please contact your local telephone company.This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected t...

72 A About cordless telephones 66 Add a handset 53 Alphabetical search 29 Answer a call 18 Answering system setup 37 Answer on/off 37 B Battery 3–4, 5, 52 C Caller ID 32 Call log 33 Call screening 39, 42, 43 Call waiting 19 Chain dialing 21 Charger installation 2 Charging 5 Create a new directory en...