Page 2 - Publication Information
Publication Information Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simp...
Page 4 - Toshiba America Information Systems, Inc.; Telecommunication Systems Division
Toshiba America Information Systems, Inc. Telecommunication Systems Division End-User Limited Warranty Toshiba America Information Systems, Inc., (“TAIS”) warrants that this telephone equipment manufactured by Toshiba (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an...
Page 5 - WARRANTIES FOR NON-TOSHIBA BRANDED THIRD PARTY PRODUCTS
WARRANTIES FOR NON-TOSHIBA BRANDED THIRD PARTY PRODUCTS A valuable element of Toshiba’s product strategy is to offer our customers a complete product portfolio. To provide this value to our customers at the most optimal prices, we offer both Toshiba-branded and third-party manufactured products that...
Page 7 - Contents; Introduction
Strata CIX DP5000-series Telephone UG 02/08 i Contents Introduction Organization ...................................................................................................................... viiHow to Use This Guide...............................................................................
Page 8 - ii
Contents Chapter 3 – Feature Operations ii Strata CIX DP5000-series Telephone UG 02/08 Ring Tones .........................................................................................................................15 Dial Pad and Button Beeps .......................................................
Page 9 - iii
Contents Chapter 3 – Feature Operations Strata CIX DP5000-series Telephone UG 02/08 iii Call Forward Examples ..................................................................................................35 Call Park Orbits............................................................................
Page 10 - iv
Contents Chapter 4 – ADM/DSS Console iv Strata CIX DP5000-series Telephone UG 02/08 All Call Page ...................................................................................................................58Emergency Page .........................................................................
Page 11 - Chapter 5 — Headset and Handset Operation
Contents Chapter 5 – Headset and Handset Operation Strata CIX DP5000-series Telephone UG 02/08 v Chapter 5 — Headset and Handset Operation Recommended Headsets ....................................................................................................77Headset and Handset Interactions ........
Page 12 - Appendix A — References
Contents Appendix A – References vi Strata CIX DP5000-series Telephone UG 02/08 Initialize or Adjust LCD Contrast.................................................................................101 DKT2000 Mode On/Off .....................................................................................
Page 13 - vii; Organization
Strata CIX DP5000-series Telephone UG 02/08 vii Introduction This user guide describes how to use the Toshiba DP5000-series telephones with the Strata CIX670, CIX200, CIX100, CIX100-S, and CIX40 telephone systems. These include: • Strata DP5000-series digital telephones shown in Table 1 on Page 2 . ...
Page 14 - viii; How to Use This Guide; Conventions
Introduction How to Use This Guide viii Strata CIX DP5000-series Telephone UG 02/08 • Appendix A – References includes tables that support procedures in the Basic and Feature Operation chapters. • Appendix B – Hardware Connections includes tilt angles and telephone wiring diagrams. • Appendix C – Ce...
Page 15 - ix; Courier; prog
Introduction How to Use This Guide Strata CIX DP5000-series Telephone UG 02/08 ix Conventions Description [DN] Represents any Directory Number button, also known as an extension or intercom number. Telephones can have multiple extensions. Incoming calls ring extensions bottom to top. [PDN] Represent...
Page 16 - Related Documents/Media
Introduction Related Documents/Media x Strata CIX DP5000-series Telephone UG 02/08 Related Documents/Media Note Some documents listed here may appear in different versions on the electronically or in print. To find the most current version, check the version/date in the Publication Information on th...
Page 17 - The Grand Tour
Strata CIX DP5000-series Telephone UG 02/08 1 The Grand Tour 1 The DP5000-series digital telephones connected to a Strata CIX telephone system include a wide selection of digital telephone models and matching digital add-on modules and a 60-button DSS Console. See Table 1 for more details. Through d...
Page 21 - DP5000-series Telephone Overview; Legend
The Grand Tour DP5000-series Telephone Overview Strata CIX DP5000-series Telephone UG 02/08 5 DP5000-series Telephone Overview The illustration of the DP5000-series telephone shown below gives a general idea of the basic attributes found on most of these telephones. The positioning of the buttons va...
Page 22 - Fixed Buttons; Layouts
The Grand Tour DP5000-series Telephone Overview 6 Strata CIX DP5000-series Telephone UG 02/08 Fixed Buttons The fixed buttons on the dial pad help perform standard functions quickly and easily. Layouts Fixed buttons are laid out differently on the DP5000-series telephones. Single Line Telephone 9-li...
Page 24 - Programmable Feature Buttons; Key Strip
The Grand Tour DP5000-series Telephone Overview 8 Strata CIX DP5000-series Telephone UG 02/08 Programmable Feature Buttons Programmable Feature Buttons are programmed by the System Administrator and can be customized on a per user basis. See Table 17 on page 110 for a list of Programmable Feature Bu...
Page 25 - LCD
The Grand Tour LCD Strata CIX DP5000-series Telephone UG 02/08 9 LCD If your telephone has an LCD, use this section to learn more about its functions. 9-Line LCD Display The LCD on the 9-Line LCD telephone (shown below) in idle state shows: Top to Bottom Line 1 or the top line of the LCD will displa...
Page 26 - Soft Keys
The Grand Tour Soft Keys 10 Strata CIX DP5000-series Telephone UG 02/08 4-Line LCD Display The LCD in it's idle state (shown right) displays: Line 1 or the top line of the LCD will display your user name (if programmed) and your extension number. Line 2 will show the Date and time. Line 3 will show ...
Page 27 - The Basics; Customizing Your Telephone; Volume Control; To adjust the handset volume
Strata CIX DP5000-series Telephone UG 02/08 11 The Basics 2 This chapter reviews the basic operations of the DP5000-series telephones. The instructions apply to all telephone models, except when noted otherwise. Customizing Your Telephone Volume Control Note The Volume Control instructions for the S...
Page 28 - To adjust handset Beep Tone; Volume Control for the Single Line Telephone
The Basics Customizing Your Telephone 12 Strata CIX DP5000-series Telephone UG 02/08 ³ To adjust handset Beep Tone 1. With the handset off-hook, dial the Beep Tone Adjustment Code #6101 (default code). You hear busy tone. 2. Press Vol V or Vol W to reach the desired level. Volume Control for the Sin...
Page 29 - LCD Contrast; To adjust the LCD contrast on the backlit telephones; To adjust the LCD contrast on the Add-on Module; Brightness Control; To change the LCD back light brightness
The Basics Customizing Your Telephone Strata CIX DP5000-series Telephone UG 02/08 13 LCD Contrast Available on backlit telephones and backlit add-on module. ³ To adjust the LCD contrast on the backlit telephones 1. Press and hold down the Mic button. 2. Press and release Vol V or Vol W repeatedly. N...
Page 30 - To change Backlight Settings
The Basics Customizing Your Telephone 14 Strata CIX DP5000-series Telephone UG 02/08 Backlight On/Off Available on backlit telephones and backlit add-on module. ³ To change Backlight Settings 1. Press Hold + 3 + 6 + 9 (simultaneously). 2. Press the Mic button. 3. Use table below to choose preferred ...
Page 31 - Keystrip Labels; To program LCD Keystrip Labels; Ring Tones; To set distinctive ringing
The Basics Keystrip Labels Strata CIX DP5000-series Telephone UG 02/08 15 Keystrip Labels Available on 9 Line LCD telephone and 10 Button LCD Add-on Module ³ To program LCD Keystrip Labels 1. Dial #9876 (or press the flexible Program button) 2. Press the Speaker button. 3. Press the button you wish ...
Page 32 - Dial Pad and Button Beeps; For Single Line Telephone
The Basics Ring Tones 16 Strata CIX DP5000-series Telephone UG 02/08 Dial Pad and Button Beeps Digital telephones can emit a “beep” whenever a dial pad or feature button is pressed. The “beeps” are On by default. Follow these steps to turn the “beeps” On or Off. 1. Press 3 + 6 + 9 + Hold (simultaneo...
Page 33 - Speakerphone/Microphone Sensitivity Adjustment
The Basics Ring Tones Strata CIX DP5000-series Telephone UG 02/08 17 Speakerphone/Microphone Sensitivity Adjustment When you are using the speakerphone, high ambient noise levels may cause the party you are talking with to be to cut off frequently. If this happens, follow these steps to lower the se...
Page 34 - Telephone Terminology; Tone First Signaling –; Voice First Signaling –; Hot Dialing –
The Basics Telephone Terminology 18 Strata CIX DP5000-series Telephone UG 02/08 Telephone Terminology When making or receiving calls on your DP5000-series telephone you may experience one or more of the following call features depending on how your telephone is configured. • Line – is synonymous wit...
Page 35 - Making a Call; Handset; Spkr Button; Hot Dialing
The Basics Making a Call Strata CIX DP5000-series Telephone UG 02/08 19 Making a Call There are three ways to originate a call from the telephone: Handset 1. To make a call, lift the handset, then dial the number. A line may be automatically selected or choose a line manually. Dial tone is heard thr...
Page 36 - Dial Directory; To access the Directory
The Basics Making a Call 20 Strata CIX DP5000-series Telephone UG 02/08 Dial Directory This feature is supported on DP5000-series telephones with an LCD display running on CIX R5.1 (or higher) software. Calls can be made by selecting a name from the alphabetical telephone directory. ³ To access the ...
Page 37 - Answering a Call; Handsfree Answerback
The Basics Answering a Call Strata CIX DP5000-series Telephone UG 02/08 21 Answering a Call There are several ways to answer a call: Handset ³ When the telephone is programmed for Ringing Line Preference, pick up the handset and the telephone automatically answers the ringing line. ... or press the ...
Page 38 - On a Call; Switching Between Handset and Speakerphone; Exclusive Hold
The Basics On a Call 22 Strata CIX DP5000-series Telephone UG 02/08 On a Call While on a call you can perform the following: Switching Between Handset and Speakerphone ³ Press Spkr and place the handset on-hook to switch from handset to speakerphone mode. ³ Take the handset off-hook to switch from s...
Page 39 - Automatic Hold
The Basics On a Call Strata CIX DP5000-series Telephone UG 02/08 23 Automatic Hold This features enables you to move from one Line button to another Line button without pressing Hold. Check with your System Administrator to make sure this setting is turned on. If Automatic Hold is not enabled, calls...
Page 40 - LED Indicator Details
The Basics On a Call 24 Strata CIX DP5000-series Telephone UG 02/08 LED Indicator Details Each line and Programmable Feature Button has a LED next to it which indicates the status of the line or feature associated with the button. Line LEDs light red or green and flash at varying rates to indicate c...
Page 41 - Feature Operations; Account Code Calls
Strata CIX DP5000-series Telephone UG 02/08 25 Feature Operations 3 This chapter gives you more details about your DP5000-series telephone’s advanced functions. An alphabetical list of supported features has been compiled in this chapter for fast and easy reference. Account Code Calls Account Codes ...
Page 42 - Forced Account Codes; To dial using Forced Account Codes
Strata CIX DP5000-series Telephone UG 02/08 26 Forced Account Codes Some applications require you to enter an Account Code. These Forced Account Codes may be verified or non-verified, depending upon the application, but in either case, the caller must enter a code before proceeding. ³ To dial using ...
Page 43 - To dial using the Account Code button; To enter an Account Code using access codes
Feature Operations Account Code Calls Strata CIX DP5000-series Telephone UG 02/08 27 Voluntary Account Codes (Verified/Non-Verified) Voluntary Account Codes are optional. They can be entered during a call and are used for tracking selected calls using Station Message Detail Report (SMDR) call detail...
Page 44 - Advisory Messages; To set an advisory message; To clear the registered message
Feature Operations Advisory Messages 28 Strata CIX DP5000-series Telephone UG 02/08 Advisory Messages Advisory messaging enables you to store an informative message for LCD telephones that call your telephone. The messages can be up to 16 characters long. The Strata system provides a number of prede...
Page 45 - Alarm Notification Button; When the Alarm Notification button displays; Automatic Busy Redial; To activate Automatic Busy Redial
Feature Operations Alarm Notification Button Strata CIX DP5000-series Telephone UG 02/08 29 Alarm Notification Button The Alarm Notification Button must be setup by your System Administrator on your station. ³ When the Alarm Notification button displays ³ Call your System Administrator. This button ...
Page 46 - Automatic Callback; To set Automatic Callback; To cancel ACB
Feature Operations Automatic Callback 30 Strata CIX DP5000-series Telephone UG 02/08 Automatic Callback When you reach a busy station, you can set Automatic Callback to have the system monitor the busy extension and notify you when it becomes idle. Automatic Callback can place you in queue for an av...
Page 47 - Background Music; To enable background music on your telephone speaker; To enable background music over your external paging speakers
Feature Operations Background Music Strata CIX DP5000-series Telephone UG 02/08 31 Background Music You can set background music over your telephone speaker or over external speakers. At least one music source must be connected to your system. Up to 16 different music sources can be applied to the S...
Page 48 - Call Forward; System
Feature Operations Call Forward 32 Strata CIX DP5000-series Telephone UG 02/08 Call Forward There are two types of Call Forwarding that you can set. One is System Call Forward (set in System Programming) which automatically directs calls to a predefined location, such as Voice Mail. See your System ...
Page 49 - Station Call Forward Categories; Call Forward Settings
Feature Operations Call Forward Strata CIX DP5000-series Telephone UG 02/08 33 Station Call Forward Categories You can set Call Forward for the following categories of calls. Within these categories, you can use five different types of Call Forward Settings (as detailed in the next section). • Call ...
Page 50 - Station Call Forward Procedures; To use the Call Forward button sequence
Feature Operations Call Forward 34 Strata CIX DP5000-series Telephone UG 02/08 Station Call Forward Procedures Table 15 on Page 105 contains Call Forward Button sequences. You can do a Call Forward function by entering the button sequence as described or by programming a Programmable Feature Button ...
Page 51 - Call Forward Examples
Feature Operations Call Forward Strata CIX DP5000-series Telephone UG 02/08 35 Call Forward Examples ³ To set your telephone to Call Forward Busy-No Answer to an internal extension number ³ Press your extension button + #6041 + 3000# + 10 #6041 = Call Forward Access Code sequence 3000# = Internal Ex...
Page 52 - Call Park Orbits; To park a call
Feature Operations Call Park Orbits 36 Strata CIX DP5000-series Telephone UG 02/08 Call Park Orbits The Call Park feature enables you to hold a call temporarily in a location other than your telephone. These areas are called orbits. You or another telephone user can retrieve a parked call from its o...
Page 53 - To retrieve a parked call; Call Pickup; Group Pickup
Feature Operations Call Pickup Strata CIX DP5000-series Telephone UG 02/08 37 ³ To retrieve a parked call 1. Press Park in Orbit or press your extension button + #32 . 2. Enter the Orbit Number where the call is parked or # for the extension from which you are calling. You cannot use * to retrieve a...
Page 54 - To perform Call Pickup
Feature Operations Call Pickup 38 Strata CIX DP5000-series Telephone UG 02/08 ³ To perform Call Pickup ³ Press the buttons shown in the table below for the desired Pickup feature. Notes • The Primary extension number is the directory number by which the telephone set is defined. Other, non-primary e...
Page 55 - Call Transfer; To perform Call Transfer Immediate; To transfer using the Cnf/Trn button
Feature Operations Call Transfer Strata CIX DP5000-series Telephone UG 02/08 39 Call Transfer Call transfer allows a call to be directed from one telephone to another on the CIX. External transfers to telephone numbers or network extensions off the CIX are also supported, please check with your Syst...
Page 56 - To transfer a call directly to Voice Mail (VM); Call Waiting; To answer a waiting call by placing the current call on hold
Feature Operations Call Waiting 40 Strata CIX DP5000-series Telephone UG 02/08 ³ To transfer a call directly to Voice Mail (VM) 1. While on a call, press Cnf/Trn . 2. Enter #407 . 3. Enter the VM mailbox number (usually the same as the extension number) + # . 4. Hang up and the caller is connected t...
Page 57 - Caller ID; To view saved Caller ID information; Conference Calls; To conference calls
Feature Operations Caller ID Strata CIX DP5000-series Telephone UG 02/08 41 Caller ID Incoming calls to your extension with Caller ID can be recorded into a rolling list that is saved on your telephone. The call information is placed in the list along with the number, name (if provided), time and da...
Page 58 - To transfer conference control; Adding Voice Mail to a Conference
Feature Operations Conference Calls 42 Strata CIX DP5000-series Telephone UG 02/08 ³ To transfer conference control 1. Complete Steps 1 and 2 above to add the line to which you wish to transfer conference control. See previous Note. 2. Announce the call and hang up to transfer it. This station now b...
Page 59 - Supervising a Tandem Call
Feature Operations Conference Calls Strata CIX DP5000-series Telephone UG 02/08 43 Supervising a Tandem Call 1. While talking on an outside call, press Cnf/Trn . You hear dial tone. The extension LED flashes (conference rate). 2. Dial an outside telephone number. 3. After the party answers, press Cn...
Page 60 - To add an Incoming call to the Conference; To Drop the Split party from a conference
Feature Operations Conference Calls 44 Strata CIX DP5000-series Telephone UG 02/08 ³ To add an Incoming call to the Conference 1. Place the first caller/Conference on hold. 2. Answer the incoming ringing call. 3. While speaking to the incoming caller, press Cnf/Trn button. 4. Press the blinking DN w...
Page 61 - Direct Station Selection Buttons (Hotline); To connect directly to another station’s extension
Feature Operations Direct Inward System Access (DISA) Strata CIX DP5000-series Telephone UG 02/08 45 Direct Inward System Access (DISA) Outside callers with touch tone telephones can call in to lines programmed for Direct Inward System Access (DISA) and dial an extension or outgoing line without goi...
Page 62 - Do Not Disturb; To activate DND on your Primary extension; To activate DND on a non-Primary extension; To deactivate DND
Feature Operations Do Not Disturb 46 Strata CIX DP5000-series Telephone UG 02/08 Do Not Disturb If your station is in Do Not Disturb (DND) mode, internal, external and transferred calls do not ring your station and Off-hook Call Announce calls are denied. You can continue to make calls while in the ...
Page 63 - Setting DND for Another Extension; To activate DND for another extension; To unlock a door
Feature Operations Door Lock(s) Strata CIX DP5000-series Telephone UG 02/08 47 Setting DND for Another Extension ³ To activate DND for another extension ³ Enter #6191 (hear Entry Tone) + the Primary extension of the remote extension + the pass code + # (hear Success Tone). This sets DND as if activa...
Page 64 - To answer a door phone call
Feature Operations Door Phone(s) 48 Strata CIX DP5000-series Telephone UG 02/08 Door Phone(s) Door phones can be used to call phones selected in system programming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). You can also call a door p...
Page 65 - To call/monitor a door phone; Emergency Call; Emergency Monitoring Station
Feature Operations Emergency Call Strata CIX DP5000-series Telephone UG 02/08 49 ³ To call/monitor a door phone 1. With the handset off-hook, press an extension button. You hear dial tone and the LED flashes green (in-use). 2. Press #15 (hear three tone bursts), then enter the door phone number (01~...
Page 66 - Emergency Ringdown; To change the Language Display
Feature Operations Emergency Ringdown 50 Strata CIX DP5000-series Telephone UG 02/08 Emergency Ringdown If a station remains off-hook for a programmable period, it can be automatically treated as an Emergency Call and directed to an emergency destination. The station may have partially dialed a numb...
Page 67 - Message Waiting
Feature Operations Message Waiting Strata CIX DP5000-series Telephone UG 02/08 51 Message Waiting Message Waiting is shown on the Msg button which will flash red when there are messages waiting. The waiting message indicators can come from the voicemail system or they can be internal messages sent f...
Page 68 - Turning On/Off MW LED on Another Extension; The two ways to turn Off a Message LED are
Feature Operations Message Waiting 52 Strata CIX DP5000-series Telephone UG 02/08 Turning On/Off MW LED on Another Extension When an extension is called, the calling party can choose to send a message to the called party. This is a notification to say that a call has been missed and the calling part...
Page 69 - To turn the microphone ON/OFF
Feature Operations Microphone Cut-Off Strata CIX DP5000-series Telephone UG 02/08 53 Microphone Cut-Off This feature prevents callers from monitoring the sounds near your telephone when your telephone receives a Handsfree Call or cuts-off the telephone microphone while on a speakerphone call. When t...
Page 70 - Off-hook Call Announce; To make an OCA call; To answer a Speaker OCA call
Feature Operations Off-hook Call Announce 54 Strata CIX DP5000-series Telephone UG 02/08 Off-hook Call Announce Off-hook Call Announce (OCA) enables you to complete a call to a busy digital telephone. Your telephone must be programmed to either announce automatically or to announce after you press a...
Page 71 - Override Calls; Busy Override; To use Busy Override; Do Not Disturb Override; To use DND Override
Feature Operations Override Calls Strata CIX DP5000-series Telephone UG 02/08 55 Override Calls The available override features are: • Busy Override • Do Not Disturb Override • Executive Override • Destination Restriction/Traveling Class Override • Class of Service Override • Privacy Override Busy O...
Page 72 - Executive Override; To perform Executive Override; Destination Restriction/Traveling Class Override; To use Destination Restriction or Traveling Class Override; Class of Service Override; To perform Class of Service Override
Feature Operations Override Calls 56 Strata CIX DP5000-series Telephone UG 02/08 Executive Override Executive Override enables you to enter an established conversation. Your telephone can also be programmed to block Executive Override from other telephones. ³ To perform Executive Override ³ After re...
Page 73 - Privacy Override; Paging; To make a Page Announcement to telephones or external speakers; Answering a Page
Feature Operations Paging Strata CIX DP5000-series Telephone UG 02/08 57 Privacy Override This feature enables you to enter an established call on a line you share with another telephone. Up to two station users can enter an existing Central Office (CO) line-to-station call (i.e., up to three statio...
Page 74 - To make an All Call Page; To answer an All Call Page; Emergency Page
Feature Operations Paging 58 Strata CIX DP5000-series Telephone UG 02/08 All Call Page You can make an All Call Page to telephones assigned to the “All Call Page Group.” Stations are assigned to the “All Call Page Group” in system programming. ³ To make an All Call Page 1. With the handset off-hook,...
Page 75 - Privacy; To use Privacy Release
Feature Operations Privacy Strata CIX DP5000-series Telephone UG 02/08 59 Privacy Privacy controls the ability of more than one person to use the same extension or CO line at the same time. Privacy applies to multiple appearances of extensions, Phantom extensions, outside Lines and outside Line Grou...
Page 76 - Speed Dial; Station; To use personal Speed Dial; Making a Call Using Speed Dial
Feature Operations Speed Dial 60 Strata CIX DP5000-series Telephone UG 02/08 Speed Dial Speed Dial (SD) enables you to dial a sequence of up to 32 digits with a shorter code. Dial sequences can include telephone numbers, authorization codes, passwords feature activation codes and pauses. Speed Dial ...
Page 77 - Storing a System/Station Speed Dial Number
Feature Operations Speed Dial Strata CIX DP5000-series Telephone UG 02/08 61 Storing a System/Station Speed Dial Number 1. Dial #66 . The display shows “SPEED DIAL” and you hear Entry Tone. 2. Dial the Station Speed Dial number (100~199) or System Speed Dial number (200~999). The LCD shows your digi...
Page 78 - Advanced Speed Dial Operation; Special Characters; Long SD Numbers
Feature Operations Speed Dial 62 Strata CIX DP5000-series Telephone UG 02/08 Advanced Speed Dial Operation Special Characters SD numbers may include 0 ~ 9 , # , * and Pause. For an example on how to use special characters, see page 87 . Long SD Numbers Up to 32 digits can be stored in one SD locatio...
Page 79 - Storing Personal Speed Dial Names; To assign Station Speed Dial names
Feature Operations Speed Dial Strata CIX DP5000-series Telephone UG 02/08 63 Storing Personal Speed Dial Names You can store names with Personal Speed Dial numbers. These names will display as Soft Keys, that can be used for dialing from the telephone LCD directories. Notes • Speed Dial locations mu...
Page 80 - RIGHT; LEFT
Feature Operations Speed Dial 64 Strata CIX DP5000-series Telephone UG 02/08 • To move one character to the right, press SCROLL or RIGHT Soft Key. To add a space, press the RIGHT Soft Key twice. • To backspace (delete previous character), press the PAGE or LEFT Soft Key. • To cycle back to the first...
Page 81 - Tone First / Voice First Signalling; Tone First Signalling; To change the signalling method while placing the call
Feature Operations Tone First / Voice First Signalling Strata CIX DP5000-series Telephone UG 02/08 65 Tone First / Voice First Signalling To determine the signalling on the telephone circuit. Tone First Signalling When the telephone rings and the called party must press Spkr or lift the handset in o...
Page 82 - To change Tone Dialing
Feature Operations Tone/Pulse Dialing 66 Strata CIX DP5000-series Telephone UG 02/08 Tone/Pulse Dialing With some older Central Offices, you may have to make calls on outside lines programmed for rotary dial pulses. This feature enables you, while on these lines, to switch to tone dial to access rem...
Page 83 - Uniform Call Distribution
Feature Operations Uniform Call Distribution Strata CIX DP5000-series Telephone UG 02/08 67 Uniform Call Distribution Uniform Call Distribution (UCD) provides ACD-like service based on the simplified Distributed Hunt feature. Incoming calls are answered by Voice Mail as the Auto Attendant function o...
Page 84 - Login
Feature Operations Uniform Call Distribution 68 Strata CIX DP5000-series Telephone UG 02/08 Login/Logout Login and Logout is controlled by the Login key assigned to the agent phone (see Strata CIX Programming Manual, Volume 1 for details). The Log status is displayed on the Login key as shown below ...
Page 86 - ADM; Buttons and LEDs
Strata CIX DP5000-series Telephone UG 02/08 70 ADM Buttons and LEDs The 10 button LED add on module and the 20 button keystrip add on module have programmable feature buttons that can be assigned as CO Line, Directory Number, DSS, One Touch Speed Dial or any other programmable feature. When a Progra...
Page 87 - Adding an ADM
ADM/DSS Console ADM Strata CIX DP5000-series Telephone UG 02/08 71 Adding an ADM For installation instructions, please refer to the Strata CIX Installation & Maintenance. Please read the caution, if you are connecting the ADM with the telephone or moving the telephone with the ADM. CAUTION! Unpl...
Page 88 - DSS Console; DSS Buttons
ADM/DSS Console DSS Console 72 Strata CIX DP5000-series Telephone UG 02/08 DSS Console The 60 button Direction Station Selection (DSS) Console operates operates alongside a digital telephone to provide 60 (up to 180) additional buttons (shown right). The 60 programmable feature buttons can be assign...
Page 89 - Transferring to an Idle Station; To transfer a call to an idle station
ADM/DSS Console DSS Console Strata CIX DP5000-series Telephone UG 02/08 73 Transferring to an Idle Station You can transfer internal or outside calls to an idle station from either a DSS console or a ADM. ³ To transfer a call to an idle station 1. Press the DSS button corresponding to the station to...
Page 90 - Call Transfer with Camp-on; To transfer call to a busy station
ADM/DSS Console DSS Console 74 Strata CIX DP5000-series Telephone UG 02/08 Call Transfer with Camp-on You can transfer a call to a busy station from either a DSS console or an ADM. Use the DSS to transfer the call, even though the DSS LED associated with the station you are “transferring to” is red....
Page 91 - To override call forward with the console’s associated telephone; Night Transfer Button
ADM/DSS Console DSS Console Strata CIX DP5000-series Telephone UG 02/08 75 Paging You can make an announcement page to a group of telephone speakers selected in system programming with All Call Page on the DSS console. SD (if programmed) on either the DSS console or the ADM can be used for page anno...
Page 93 - Headset and Handset Operation; Recommended Headsets
Strata CIX DP5000-series Telephone UG 02/08 77 Headset and Handset Operation 5 The DP5000-series telephone come standard with a built-in headset interface. Recommended Headsets For an extensive list of recommended and supported headsets please visit Toshiba's website at www.telecom.toshiba.com Impor...
Page 94 - AUTO or CARBON Setting; To change the setting from Auto to Carbon
Headset and Handset Operation AUTO or CARBON Setting 78 Strata CIX DP5000-series Telephone UG 02/08 AUTO or CARBON Setting There exist two types of headsets: ECM and Carbon. The default setting on the telephones is AUTO. When the headset is connected to the Headset Modular Connector of the telephone...
Page 95 - To change the headset transmit level to Low or Normal
Headset and Handset Operation AUTO or CARBON Setting Strata CIX DP5000-series Telephone UG 02/08 79 ³ To change the headset transmit level to Low or Normal Telephones: All except Single Line Telephone 1. Press 3+6+9+Hold (simultaneously). 2. Press Spdial . 3. Press FB2 to toggle On/Off. FB2, LED On:...
Page 96 - Headset Transmit Level Adjustments
Headset and Handset Operation Headset Transmit Level Adjustments 80 Strata CIX DP5000-series Telephone UG 02/08 Headset Transmit Level Adjustments ³ To set the level of the Headset Transmitter for DP5000-series telephones 1. Press 3 + 6 + 9 + Hold (simultaneously). 2. Press # . 3. Set the headset tr...
Page 97 - Handset Level Adjustments; To change the Carbon Setting
Headset and Handset Operation Handset Level Adjustments Strata CIX DP5000-series Telephone UG 02/08 81 Handset Level Adjustments Change the Carbon setting if a Carbon type handset or headset is connected to the handset jack. This feature is not available on the Single Line Telephone (SLT). ³ To chan...
Page 99 - User Programming
Strata CIX DP5000-series Telephone UG 02/08 83 User Programming 6 User programming allows you to customize your LCD telephone. You will be able to: • Enter numbers in your personal Speed Dial list • Program One Touch and Programmable Feature Buttons • Register Call Forward assignments • Assign Messa...
Page 100 - Programming Feature Buttons; User Programming Mode; Programmable Feature Button Codes
User Programming Programming Feature Buttons 84 Strata CIX DP5000-series Telephone UG 02/08 Programming Feature Buttons You can use the User Programming Mode (described below) for customizing your DP5000-series display telephone without the aid of an Administrator or Service Technician. The User Pro...
Page 102 - One Touch Buttons; Changing a One Touch Button
User Programming One Touch Buttons 86 Strata CIX DP5000-series Telephone UG 02/08 One Touch Buttons One Touch buttons can be used for storing frequently used features or dialed numbers, such as Speed Dial numbers (use Speed Dial Codes to store additional numbers). One-touch buttons can be preassigne...
Page 103 - Example of Special Character Usage; To Use a One Touch Button
User Programming One Touch Buttons Strata CIX DP5000-series Telephone UG 02/08 87 Example of Special Character Usage To create a One Touch for Park and Page under one button, program the following sequence under the One Touch button. ³ CNF #33***HOLD FB1 #30 CNF – puts the caller on hold and gets ne...
Page 104 - Feature Codes
User Programming Feature Codes 88 Strata CIX DP5000-series Telephone UG 02/08 Feature Codes Feature Access Codes are entered as a sequence on your telephone to use a particular feature. For an example of Call Forward, see “Call Forward Examples” on page 35 . I Table 14 Feature Access Codes Feature F...
Page 109 - Administrator Programming; Functions
Strata CIX DP5000-series Telephone UG 02/08 93 Administrator Programming 7 This appendix contains some of the functions that can be performed using Administrator Mode. Important! • These functions require Strata CIX 5.1 or higher system software. • To access the Admin mode, the telephone must be ena...
Page 110 - Administrator Mode; To enter Administrator Mode; Phone Name
Administrator Programming Administrator Mode 94 Strata CIX DP5000-series Telephone UG 02/08 Administrator Mode To access Administrator Mode, your station must be enabled for administrative access. If Mode soft key is not available when telephone is idle, the telephone set does not have Administrativ...
Page 111 - Door Name; Phone Key Label and LM Key Label
Administrator Programming Administrator Mode Strata CIX DP5000-series Telephone UG 02/08 95 Door Name Door Phone should be setup and programmed within the Strata CIX before a Door Name can be assigned. 1. Enter Administrator Mode. 2. Press Next , display shows Door Name 3. Press Hold , display shows...
Page 112 - CO Line Name
Administrator Programming Administrator Mode 96 Strata CIX DP5000-series Telephone UG 02/08 Station SD/ Name 1. Enter Administrator Mode. 2. Press Next three times, display will show Station SD/Name 3. Press Hold , display shows DN ID 4. Enter the DN number of the station whose speed dial you wish t...
Page 113 - System Features; Direct Inward System Access (DISA) Security Code; To change the DISA security code
Administrator Programming System Features Strata CIX DP5000-series Telephone UG 02/08 97 System Features The following are system features that require Administrator setup using the DP5000-series telephone. For eManager programming refer to the Strata CIX Programming Manual, Volume 1 . Direct Inward...
Page 114 - To cancel the DISA security code
Administrator Programming System Features 98 Strata CIX DP5000-series Telephone UG 02/08 ³ To cancel the DISA security code CAUTION! Canceling the DISA security is very dangerous and allows your telephone system to be open to hackers and could result in unauthorized long distance telephone calls. Pe...
Page 115 - Date and Time Setting; To set the date; To set the time
Administrator Programming Date and Time Setting Strata CIX DP5000-series Telephone UG 02/08 99 Date and Time Setting This operation is possible from the Administrator station or attendant consoles and enables you to set the date, time, and day. ³ To set the date 1. With the handset on-hook, press a ...
Page 116 - Telephone Programming Mode; To place your telephone in Programming Mode A; To exit from Programming Mode A; Initialize Telephone Settings
Administrator Programming Telephone Programming Mode 100 Strata CIX DP5000-series Telephone UG 02/08 Telephone Programming Mode ³ To place your telephone in Programming Mode A ³ Press 3 + 6 + 9 + Hold simultaneously. The LCD displays “DP PROGRAM MODE” and “SELECT=”. Your phone will not ring if it re...
Page 117 - Initialize or Adjust LCD Contrast; To initialize LCD Contrast for the LCD Telephones
Administrator Programming Telephone Programming Mode Strata CIX DP5000-series Telephone UG 02/08 101 Call Waiting and Camp-on Ring Tone Over Handset/Headset Option Call Waiting and Camp-on tones are sent to a busy telephone’s speaker to indicate that a call is waiting. Call Waiting and Camp-on Tones...
Page 119 - Buttons
Administrator Programming Single Line Telephone Strata CIX DP5000-series Telephone UG 02/08 103 Single Line Telephone The Single Line Telephone is the smallest telephone set in the DP5000-series family. This telephone has some variations on button functionality compared to the other DP5000-series te...
Page 120 - Redial / Feature Button Activation / Deactivation; Msg / Feature Button Activation / Deactivation
Administrator Programming Single Line Telephone 104 Strata CIX DP5000-series Telephone UG 02/08 Redial / Feature Button Activation / Deactivation The Flex button has been set to act as a Redial button by default. However, you can reprogram the Flex button to work as Programmable Feature Button, as i...
Page 121 - References
Strata CIX DP5000-series Telephone UG 02/08 105 References A This Appendix contains table that support some of the feature operations. Call Forward Table 15 Call Forward Procedure Feature Button Sequence Call Forward Any Call - Internal and Incoming Line Calls: Forwards any call, whether an internal...
Page 126 - Button Labels
References Button Labels 110 Strata CIX DP5000-series Telephone UG 02/08 Button Labels The button labels in Table 17 are for the Programmable Buttons on the telephone. Programmable buttons are the unmarked buttons on the telephone keystrip. Table 17 Programmable Feature Button Definitions Button Def...
Page 131 - Hardware Connections; DP5000-Series Telephone Tilt Angles
Strata CIX DP5000-series Telephone UG 02/08 115 Hardware Connections B DP5000-Series Telephone Tilt Angles The DP5000-series telephones, except the Single Line Telephone have three tilt positions built into the base. There is also a tilt stand extension that adds an additional 20 degrees of tilt. Wh...
Page 133 - Wiring
Hardware Connections Wiring Strata CIX DP5000-series Telephone UG 02/08 117 Wiring The connectors on the DP5000-series telephones are identified with icons. The connector icons and their meaning are shown below. DP5000-series Telephone Wiring Connectors ADM Handset Headset Ext. Speaker Line Cord Cab...
Page 134 - under the rear cable clip. This will
Hardware Connections Wiring 118 Strata CIX DP5000-series Telephone UG 02/08 When the tilt stand extension is used, simply remove the line cord from under the rear cable clip. This will allow the tilt stand extension to deploy without strain on the line cord.
Page 135 - Centrex Application; Flexible Directory Numbering; Centrex Feature Buttons
Strata CIX DP5000-series Telephone UG 02/08 119 Centrex Application C Your system may be equipped with the Centrex Application, which enhances its feature capability when installed behind a Centrex or PBX system. Your telephone may have access to one or more of the enhanced Centrex features listed b...
Page 136 - Delayed Ringing
Centrex Application Delayed Ringing 120 Strata CIX DP5000-series Telephone UG 02/08 Delayed Ringing Outside line or Centrex line(s) can be programmed for a 12-second and/or 24-second ring delay at stations to permit alternate answering conditions. Answer the line when your telephone is ringing.
Page 137 - Index
Strata CIX DP5000-series Telephone UG 02/08 121 Index A about this book conventions, viii how to use this guide, viii organization, vii related documents, x access codes, 61 , 85 , 88 account codes, 26 , 85 , 88 calls, 25 forced, 25 verified/non-verified, 25 administrator functions, 93 advisory mess...