Viking ACD-10 - Manual

Now Every Call Center and Small Business

Can Afford a Fully Featured Call Distributor

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• ACD, UCD, hunt group and ring group protocols
• Does not require a KSU, PABX, ring generator

or remote displays

• Three custom recordings stored in non-volatile

memory (no batteries required):

- Day Greeting
- Pacifier Message
- Night Greeting

• Call screening option
• Custom ringing
• Intercom, transfer, camp-on and 3-way calling
• Night mode
• Local and remote recording
• Detects and regenerates CPC signals
• Directed call pick-up
• Statistics available through RS-232 port
• Carbon handset for local recording included
• Expandable to 10 agents
• Optional manager’s display available

Power:

120V AC/15V AC 2.2A, UL listed adapter provided

Dimensions:

483mm x 305mm x 44mm (19” x 12” x 1.75”)

Shipping Weight:

3.4 kg (7.5 lbs)

Environmental:

0° C to 32° C (32° F to 90° F) with 5% to 95%

non-condensing humidity

Station Loop Length:

1.5 km (5000 ft) maximum at 24 awg

twisted pair

Station Talk Battery Voltage:

40V DC 26mA

Station Ring Voltage:

90V AC @ 20 Hz (nominal)

Hookswitch Flash Timing Range:

150ms - 900ms

Internal Digital Announcer/Recorder:

1

Message Lengths:

Day message - 30 seconds, Night message

- 60 seconds, Pacifier message - 10 seconds

Announcement Sampling Rate:

64K (equivalent)

Intercom Paths:

2

Dial Tone with DTMF Receiver:

1

Camp-On Calls:

Up to 2 calls per station

Audio Loss:

2 dB from trunk to station

Connections:

(1) RJ-21X female jack, (2) 3.5mm (1/8”) audio

jacks, (1) carbon handset jack, (1) 9-pin RS-232 jack

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TECHNICAL

TECHNICAL

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The

ACD-10

is a stand

alone call distributor
that will distribute calls
from up to 10 incoming
C.O./PABX lines to up
to 6 individual agents.

Calls will be distributed by either ACD (Automatic Call

Distributor), UCD (Uniform Call Distributor), hunt group or ring group protocols.

If an agent is not available, the

ACD-10

can be programmed to answer calls, play an announce-

ment, and place the call on hold for the first available agent. Custom
ringing indicates to the agent that the call has been answered by the

ACD-10

.

Basic phone system features are also provided by the

ACD-10

such as

transfer, paging, intercom, 3-way call-
ing, as well as a RS-232 call statistics
output.

ACD-10

ACD-10

Automatic Call

Distributor

April 16, 2002

• Call centers
• Sales departments
• Field service departments
• Technical support departments
• Small businesses

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