Toshiba R930 - Manual

7 5.375 x 8.375 ver 2.3 EU Declaration of Conformity TOSHIBA declares that this product conforms to the following Standards: This product is carrying the CE-Mark in accordance with the related European Directives. The party responsible for CE-Marking is TOSHIBA Europe GmbH, Hammfelddamm 8, 41460 Neu...

8 5.375 x 8.375 ver 2.3 VCCI Class B Information Taiwan The legal communications mentioned in the above item refer to radio communications operated in accordance with telecommunication laws and regulations. Low power radio frequency electric machinery shall resist against interference from legal com...

9 5.375 x 8.375 ver 2.3 Using this Equipment in Japan In Japan, the frequency bandwidth of 2,400 MHz to 2,483.5 MHz for second generation low-power data communication systems such as this equipment overlaps that of mobile object identification systems (premises radio station and specified low-power ...

10 5.375 x 8.375 ver 2.3 3. TOSHIBA Direct PC Monday – Friday: 10:00 – 17:00 Toll Free Tel: 0120-15-1048 Direct Dial: 03-3457-4850 Fax: 03-3457-4868 Device Authorization This device obtains the Technical Regulation Conformity Certification and the Technical Conditions Compliance Approval, and it bel...

12 5.375 x 8.375 ver 2.3 ❖ This device must not be operated in ad-hoc mode using channels in the 5 GHz bands in the European Community. Ad-hoc mode provides a direct communication between two client devices without a Wireless LAN Access Point. ❖ This device must be used with Access Points that have ...

13 5.375 x 8.375 ver 2.3 computers/tnt/bluetooth.htm in Europe or support.toshiba.com in the United States for more information. Bluetooth and Wireless LAN devices operate within the same radio frequency range and may interfere with one another. If you use Bluetooth and Wireless LAN devices simultan...

14 5.375 x 8.375 ver 2.3 Regulatory statements This product complies with any mandatory product specification in any country/region where the product is sold. In addition, the product complies with the following: European Union (EU) and EFTA This equipment complies with the R&TTE directive 1999/...

18 5.375 x 8.375 ver 2.3 Contents Introduction................................................................................ 25 This guide ...............................................................27Safety icons ............................................................28 Other icons used ....

19 Contents 5.375 x 8.375 ver 2.3 Check list ..........................................................35Precautions .......................................................35Important information on your computer’s cooling fan .......................37 Setting up your computer .........................

20 Contents 5.375 x 8.375 ver 2.3 Connecting an external monitor or projector.....74Adjusting the quality of the external display ......75 Customizing your computer’s settings....................75Caring for your computer........................................76 Cleaning the computer .................

21 Contents 5.375 x 8.375 ver 2.3 Charging the RTC battery ..................................93 Monitoring main battery power ...............................93 Determining remaining battery power ...............94What to do when the main battery runs low .....95Setting battery notifications ...........

23 Contents 5.375 x 8.375 ver 2.3 Chapter 6: If Something Goes Wrong ................................... 150 Problems that are easy to fix ................................150Problems when you turn on the computer ............151The Windows ® operating system is not working ..153 Using Startup option...

25 Introduction Welcome to the world of powerful, portable, multimedia computing. With your Toshiba computer, your work and entertainment can accompany you wherever you go. Your computer is ENERGY STAR® qualified. Toshiba is a partner in the Environmental Protection Agency’s (EPA) ENERGY STAR® Progr...

27 Introduction This guide 5.375 x 8.375 ver 2.3 The product specifications and configuration information are designed for a product Series. Your particular model may not have all the features and specifications listed or illustrated. For more detailed information about the features and specificatio...

28 Introduction Safety icons 5.375 x 8.375 ver 2.3 Safety icons This manual contains safety instructions that must be observed to avoid potential hazards that could result in personal injuries, damage to your equipment, or loss of data. These safety cautions have been classified according to the ser...

29 Introduction Other documentation 5.375 x 8.375 ver 2.3 Your computer’s features and specifications Certain computer chassis are designed to accommodate all possible configurations for an entire product Series. Your select model may not have all the features and specifications corresponding to all...

30 Chapter 1 Getting Started This chapter provides tips for using your computer effectively, summarizes how to connect components, and explains what to do the first time you use your computer. Please read the safety instruction information on the Quick Start document (that shipped with your computer...

31 Getting Started Selecting a place to work ❖ Equipment that generates a strong electromagnetic field, such as stereo speakers (other than speakers that are connected to the computer) or speakerphones. ❖ Rapid changes in temperature or humidity and sources of temperature change such as air conditio...

32 Getting Started Selecting a place to work ❖ Avoid glare: position the notebook so that light sources (lamps or windows) do not shine or reflect directly into your eyes. Place the notebook display away from bright light sources or reduce the light intensity from windows by using blinds. Glare on t...

33 Getting Started Selecting a place to work ❖ Alternative keyboards, such as the split curved keyboard, may improve shoulder and arm comfort. ❖ Select a mouse that is comfortable for you to use. ❖ Don’t rest your wrists on the edge of the keyboard or on the work surface when typing. ❖ The monitor s...

34 Getting Started Selecting a place to work ❖ Take short, strategically spaced rest breaks to avoid eye strain and body fatigue. For example, stand up and walk around or stretch for a few minutes every hour. ❖ Taking regular breaks is especially important if you are working long hours on your compu...

35 Getting Started Selecting a place to work Health Administration Web site at: osha.gov/SLTC/etools/computerworkstations / Check list ❏ Is your chair comfortable - does it support your back and arms well? ❏ Are your feet flat on the ground? ❏ Is there adequate space under your desk for your legs? ❏...

37 Getting Started Selecting a place to work ❖ Keep the computer and disks away from objects that generate strong magnetic fields, such as large stereo speakers. Information on some disks is stored magnetically. Placing a magnet too close to a disk can erase important files. Handle discs carefully. ...

38 Getting Started Setting up your computer Setting up your computer TECHNICAL NOTE: You must complete all setup steps up to and including “Setting up your software” on page 42 before adding external or internal components to your computer. These components include, but are not limited to, a mouse, ...

41 Getting Started Charging the main battery Charging the main battery Before using the battery to power the computer, you must charge the battery. To charge the battery, leave the computer plugged into an AC power source with the computer turned off until the battery light glows green. After that, ...

42 Getting Started Registering your computer with Toshiba Setting up your software When you turn on the computer for the first time, do not turn off the power again until the operating system has loaded completely. The names of windows displayed, and the order in which windows appear, may vary accor...

43 Getting Started Adding memory (optional) Adding memory (optional) HINT: To purchase additional memory modules, see the accessories information packaged with your system or visit accessories.toshiba.com . Your computer comes with enough memory to run most of today’s popular applications. You may w...

44 Getting Started Adding memory (optional) For this model, Slot A is the bottom slot. Slot B is the top slot. If only one memory module is to be installed, it must be installed in Slot A. If the computer is on, begin at step 1 ; otherwise, skip to step 3 . 1 Click Start . (Sample Image) Shut down b...

49 Getting Started Adding memory (optional) 16 Turn the computer right side up. Make sure to remove the soft cloth from the work surface before restarting the computer. Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned...

52 Getting Started Recovering the Internal Storage Drive 7 Reconnect the cables. 8 Restart the computer. TECHNICAL NOTE: You must have at least one memory module installed for the computer to work. Checking total memory When you add or remove a memory module, you can check that the computer has reco...

55 Getting Started Recovering the Internal Storage Drive 4 A warning screen appears, stating that when the recovery is executed all data will be deleted and rewritten. Click Yes to continue. (Sample Image) Warning screen 5 When the Toshiba Recovery Wizard opens and the Selecting a process screen dis...

58 Getting Started Recovering the Internal Storage Drive 5 When the Toshiba Recovery Wizard opens and the Selecting a process screen displays, select Recovery of Factory Default Software and then click Next . (Sample Image) Selecting a Process screen 6 The Recovery of Factory Default Software screen...

59 Getting Started Recovering the Internal Storage Drive 8 Click Next to begin the recovery. When the process is complete, a message displays, indicating that the C: drive has been recovered. 9 Press any key on the keyboard to restart the computer. Recovering to a custom size partition Recovering to...

61 Getting Started Recovering the Internal Storage Drive 6 The Recovery of Factory Default Software screen appears. Select Recover to a custom size partition . (Sample Image) Recovery of Factory Default Software screen 7 Use the on-screen arrow buttons in The size of drive C: field to set the partit...

62 Getting Started Recovering the Internal Storage Drive When you create recovery media, only the operating system files, applications, and drivers originally shipped with the computer are backed up to the external media and can be restored from this media. Any files that you created are not backed ...

63 Getting Started Recovering the Internal Storage Drive You cannot store your system’s applications on the same drive or disc/disc set where the rest of the system recovery files are stored. For example, you will need to store the applications on one USB flash drive and the system recovery files on...

64 Getting Started Recovering the Internal Storage Drive Restoring from recovery media The recovery process deletes information stored on the internal storage drive. Be sure to save your work to external media before executing the recovery (see “Backing up your work” on page 83 ). During the interna...

66 Getting Started Erasing the Internal Storage Drive Erasing the Internal Storage Drive Erasing the internal storage drive will delete all data on the drive, including the partitions. Be sure to create recovery media and back up your data to external media before erasing the internal storage drive....

67 Getting Started Checking the internal storage drive operating status (Sample Image) Erase the hard disk screen 4 Click Next . A confirmation message displays reminding you that all data on the internal storage drive will be lost. Be sure you have saved your work to external media (see “Backing up...

68 Getting Started Checking the internal storage drive operating status To reinstall drivers and applications: 1 Click the Start button and, in the Search field, type TOSHIBA Application Installer . In the list that appears above, click on your selection. 2 Click Next . 3 Click the item you want to ...

71 Getting Started Checking the internal storage drive operating status Adjusting touch pad settings While you are typing, the on-screen pointer may seem to move or jump around “by itself” to random locations on the screen. The on-screen pointer may also seem to automatically select text, click butt...

72 Getting Started Checking the internal storage drive operating status Touch pad setting options vary by computer model. The touch pad settings are accessible through the Mouse Properties option of the Windows Control Panel. For more information, please visit support.toshiba.com . Disabling or enab...

73 Getting Started Connecting an external device Connecting an external device Depending on your system, some models may include USB 3.0 port(s). To distinguish these ports, please look for the blue inset within the USB 3.0 port (if available). You can easily attach an external device your computer....

74 Getting Started Using external display devices Connecting an HDMI™-compatible television or display device To connect an HDMI™-compatible television or display device to the computer: ❖ Connect one end of an HDMI™ cable (not included with your computer) to the HDMI™ Out port on the side of your c...

75 Getting Started Customizing your computer’s settings Depending upon the type and number of external display devices connected to your computer, your available display options will vary, but will include some or all of the following: ❖ Built-in display only ❖ Built-in display and external monitor ...

76 Getting Started Caring for your computer additional custom settings you can choose. See “Utilities” on page 117 . Caring for your computer This section gives tips on cleaning and moving your computer. For information about taking care of your computer’s battery, see “Taking care of your battery” ...

78 Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the computer’s temporary memory until you save it to the internal storage drive. If the network you are usin...

79 Learning the Basics Using the keyboard ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. It is easy to put off backing up because it takes time. However, if your internal storage drive suddenly fails, you will lose all the d...

80 Learning the Basics Using the keyboard Character keys Typing with the character keys is very much like typing on a typewriter, except that: ❖ The space bar creates a space character instead of just passing over an area of the page. ❖ The lowercase letter l (el) and the number 1 are not interchang...

81 Learning the Basics Starting a program Special Windows ® keys (Sample Illustration) Special Windows ® keys Your computer’s keyboard has one key and one button that have special functions in Windows ® : ❖ Windows ® key —Opens the Start menu ❖ Application key —Has a similar function as the secondar...

82 Learning the Basics Saving your work 2 Start typing the program’s name ( wordpad ) in the Search programs and files field. As you type, all matching files and programs are displayed in a separate window. 3 In the search results window, click WordPad under Programs. Starting a program from the Sta...

83 Learning the Basics Backing up your work Backing up your work Back up all the files you create in case something happens to your computer. You can back up your files to different types of media such as CDs, DVDs, external storage media, or to a network, if available. To back up several files at o...

84 Learning the Basics Using the optical disc drive Using the optical disc drive Optical storage is a popular medium for software, music, and video. Digital versatile discs (DVDs) provide a significant increase in data storage and support features that were not available on previous video platforms....

85 Learning the Basics Using the optical disc drive Do not press the eject button or turn off the computer while the drive in-use indicator light is glowing. Doing so could damage the disc or the drive. When the disc tray is open, be careful not to touch the lens or the area around it. Doing so coul...

86 Learning the Basics Using the optical disc drive Handle DVDs and CDs carefully, making contact only with the center hole and edge. Do not touch the surface of the disc. Do not stack discs. If you incorrectly handle the discs, you could lose data. 8 Make sure the disc is completely on the spindle ...

87 Learning the Basics Using the optical disc drive For more information regarding supported optical media formats please refer to your computer’s detailed specifications at support.toshiba.com . Due to manufacturing and quality variations in third party optical media (e.g., CD or DVD) or optical me...

88 Learning the Basics Toshiba’s online resources Never use a pencil to press the manual eject button. Pencil lead can break off inside the computer and damage it. 2 Pull the tray out until it is fully open, remove the disc, and place it in its protective cover. 3 Gently press the tray in to close i...

89 Chapter 3 Mobile Computing This chapter covers all aspects of using your computer while traveling. Toshiba’s energy-saver design Your computer enters a low-power suspension mode when it is not being used, thereby conserving energy and saving money in the process. It has a number of other features...

90 Mobile Computing Running the computer on battery power ❖ EasyGuard Connect —to help users establish a reliable wired or wireless connection effortlessly and quickly. ❖ EasyGuard Optimize —to enable users to customize system settings to be more productive. *Toshiba EasyGuard ® technology comprises...

91 Mobile Computing Running the computer on battery power For optimum optical media performance, it is recommended that you play DVDs while running the computer on AC power. For more information about Windows ® power plans, see “Power Plans” on page 97 . The computer also has an internal real-time-c...

93 Mobile Computing Monitoring main battery power Charging the RTC battery Your computer has an internal real-time clock (RTC) battery. The RTC battery powers the System Time Clock and BIOS memory used to store your computer’s configuration settings. When fully charged, it maintains this information...

94 Mobile Computing Monitoring main battery power ❖ Flashes amber when the main battery charge is low and it is time to recharge the main battery or plug in the AC adaptor If the AC power light flashes amber during charging, either a battery pack is malfunctioning, or it is not receiving correct inp...

95 Mobile Computing Monitoring main battery power the computer for as long as a new battery, even when both are fully charged. TECHNICAL NOTE: The computer drains the battery faster at low temperatures. Check your remaining charge frequently if you are working in temperatures below 50 degrees Fahren...

96 Mobile Computing Monitoring main battery power 2 Click Change plan settings under the power plan to be customized.The Edit Plan Settings window appears. 3 Click Change advanced power settings . The Advanced settings tab of the Power Options window appears. 4 Double-click Battery to display the ba...

97 Mobile Computing Monitoring main battery power These power-saving options control the way in which the computer is configured. By using them, you can increase the length of time you can use the computer before you need to recharge the battery. Microsoft ® has combined these options into preset Po...

98 Mobile Computing Monitoring main battery power 4 Click Change plan settings to choose the plan you want to edit. This screen allows you to change basic settings. 5 Click Change advanced power settings to access settings for battery notification levels, internal storage drive power save time, etc....

99 Mobile Computing Using the TOSHIBA eco power plan Using the TOSHIBA eco power plan This computer is equipped with the TOSHIBA eco power plan. Operating the computer with this power plan enabled reduces electrical power consumption by slightly lowering system performance. For example, when this po...

100 Mobile Computing Changing the main battery TECHNICAL NOTE: To avoid losing any data, save your files and then either completely shut down your computer or put it into Hibernation mode before changing the main battery. Removing the battery from the computer To remove the battery: 1 Save your work...

101 Mobile Computing Changing the main battery If the battery is leaking or its case is cracked, put on protective gloves to handle it, and discard it immediately. Always dispose of used battery packs in compliance with all applicable laws and regulations. Put insulating tape, such as cellophane tap...

102 Mobile Computing Taking care of your battery 3 Slide the battery release lock to the locked position. (Sample Illustration) Locking the battery release lock 4 Turn the computer right side up. 5 Reconnect any cables that were removed in step 3 of “Removing the battery from the computer” on page 1...

103 Mobile Computing Disposing of used batteries ❖ A reverse polarity condition should be avoided with all batteries. The main battery is designed so that it cannot be installed in reverse polarity. ❖ Charge the battery only in the computer or in a battery charger designated as an approved option. ❖...

104 Mobile Computing Traveling tips Always use the battery pack supplied as an accessory or an equivalent battery pack specified in the User's Manual. Other battery packs have different voltage and terminal polarities. Use of non-conforming battery packs could generate smoke or cause fire or rupture...

106 Chapter 4 Exploring Your Computer’s Features In this chapter, you will explore some of the special features of your computer. Exploring the desktop The desktop is the launching pad for everything you can do in the Windows ® operating system. You can use its features to start programs, find docum...

107 Exploring Your Computer’s Features Exploring the desktop Finding your way around the desktop Your computer’s desktop includes several standard features: icons, Start button, taskbar, notification area, and background pattern. (Sample Image) Windows ® operating system desktop Icons An icon repres...

108 Exploring Your Computer’s Features Exploring the desktop ❖ TECHNICAL NOTE: If you delete a large number of files or very large files from the internal storage drive, there may be insufficient space available in the Recycle Bin to hold these files. In this case, Windows ® will prompt you to eithe...

109 Exploring Your Computer’s Features Setting up for communications To make a program or window the currently active one, click the associated taskbar button. Notification area The notification area displays icons of tasks or programs that run continuously in the background and displays notificatio...

110 Exploring Your Computer’s Features Exploring audio features When the Wireless antenna is ON, the wireless indicator light will be lit. For help with common Wi-Fi ® networking problems, see “Wireless networking problems” on page 167 . Connecting your computer to a network You can connect your com...

111 Exploring Your Computer’s Features Using the Web Camera 3 Click the Start Recording button. 4 Speak normally into the microphone. 5 When you have finished recording, click the Stop Recording button. The Save As dialog box appears. 6 To save the file, type a file name, and then click Save . Using...

112 Exploring Your Computer’s Features Using an ExpressCard ® To email, instant message or video conference, you must be connected to the Internet. Depending on your computer model, the process of sending email, taking pictures or recording video messages may vary. To access the Web Camera, click th...

113 Exploring Your Computer’s Features Using an ExpressCard ® 3 When the card is almost all the way into the slot, push firmly but gently to ensure a firm connection with the computer. Do not force the card into position. Removing an ExpressCard ® 1 Prepare the card for removal by clicking on the Sh...

114 Exploring Your Computer’s Features Using the Memory card reader Using the Memory card reader (Available on certain models.) The Memory card reader supports the use of Secure Digital™ (SD™), or MultiMediaCard ® (MMC ® ) media. These media can be used with a variety of digital products: digital mu...

115 Exploring Your Computer’s Features Using the Memory card reader Removing memory media 1 Prepare the card for removal by clicking on the Show hidden icons button ( ), if necessary, in the notification area and then selecting the Safely Remove Hardware and Eject Media icon. If the system is unable...

116 Exploring Your Computer’s Features Using the eSATA/USB combo port Using the eSATA/USB combo port (Available on certain models.) Your computer includes an eSATA/USB combo port, which can be used with both eSATA (external Serial Advanced Technology Attachment) devices and USB devices. The eSATA in...

117 Chapter 5 Utilities Your computer includes several utilities designed to help you to reconfigure your system to best meet your individual needs. Together, these allow you to ascertain certain system details, set additional options, or change default options. These utilities are described in this...

118 Utilities TOSHIBA Assist ❖ TOSHIBA Button Support ❖ TOSHIBA Accessibility ❖ Trusted Platform Module (TPM) ❖ Fingerprint Authentication Utility ❖ TOSHIBA eco Utility™ ❖ TOSHIBA Service Station ❖ TOSHIBA PC Health Monitor ❖ ConfigFree ® TOSHIBA Assist The TOSHIBA Assist provides quick access to co...

119 Utilities TOSHIBA Assist Connect The features available in this category are: ❖ ConfigFree ® “Connectivity Doctor” ❖ Bluetooth ® Settings (Sample Image) TOSHIBA Assist window – Connect tab

120 Utilities TOSHIBA Assist Secure The features available in this category are: ❖ Supervisor password ❖ User password ❖ TOSHIBA Security Assist (Sample Image) TOSHIBA Assist window – Secure tab

122 Utilities TOSHIBA Assist Optimize The features available in this category are: ❖ Mouse Utility ❖ TOSHIBA Hardware Setup (Hardware Settings) ❖ TOSHIBA Button Support ❖ TOSHIBA Accessibility ❖ TOSHIBA Face Recognition Utility ❖ TOSHIBA Sleep Utility ❖ TOSHIBA eco Utility™ (Sample Image) TOSHIBA As...

123 Utilities TOSHIBA Application Installer TOSHIBA Application Installer The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. To reinstall drivers and applications: 1 Click the Start button and, in the Search field, ...

124 Utilities Setting passwords Setting passwords Setting a password lets you walk away from your computer while providing additional protection for your files. When you set a password, you must enter the password before you can work on your computer again. TOSHIBA supports several types of password...

125 Utilities Setting passwords Using a supervisor password A supervisor password prevents other users from changing hardware configuration options. Setting a supervisor password If you choose to set a supervisor or user password, TOSHIBA strongly recommends that you save your password in a location...

126 Utilities Setting passwords 6 Click Set . 7 Click OK if you want to save the password to a text file or external media of your choice, or click Cancel to continue without saving the password to a text file. 8 Shut down the system to complete the process. Deleting a supervisor password To delete ...

127 Utilities Setting passwords 2 On the left side, click the Secure tab. 3 Click the User Password icon. The TOSHIBA Password Utility window appears. (Sample Image) TOSHIBA Password Utility window 4 Click Set . 5 Enter your password, and then enter it again to verify. 6 Click Set . 7 Click OK if yo...

128 Utilities TOSHIBA Face Recognition Utility TOSHIBA Face Recognition Utility Your computer may come with the TOSHIBA Face Recognition utility. This utility provides another way to log on to your computer. For high security purposes, TOSHIBA Face Recognition is not a suitable substitute for Window...

129 Utilities TOSHIBA Security Assist TOSHIBA Security Assist The TOSHIBA Security Assist Utility acts as a “command center” where you can set up various passwords or other security features, and see how these features can be used with each other to increase security even further, or to simplify the...

131 Utilities TOSHIBA PC Diagnostic Tool Utility TOSHIBA PC Diagnostic Tool Utility This utility can help diagnose problems with devices in your computer. Refer to the online Help documentation within the application for additional help. The TOSHIBA PC Diagnostic Tool utility may show tests for feat...

132 Utilities TOSHIBA HDD Protection Utility TOSHIBA HDD Protection Utility The TOSHIBA HDD Protection Utility controls your computer’s hard disk drive (HDD) protection feature, which parks the HDD whenever motion is detected on the computer. Using this utility, you can enable or disable hard disk d...

133 Utilities Mouse Utility Mouse Utility The Mouse utility allows you to change your pointing device or mouse settings. To access the Mouse utility: 1 Click the Start button and, in the Search field, type Mouse . In the list that appears above, click on your selection, or click the Mouse icon in th...

134 Utilities TOSHIBA Hardware Setup TOSHIBA Hardware Setup TOSHIBA Hardware Setup is the TOSHIBA configuration management tool available through the Windows ® operating system. To access it: ❖ Click the Start button and, in the Search field, type HWSetup . In the list that appears above, click on y...

136 Utilities TOSHIBA Sleep Utility TOSHIBA Sleep Utility This utility displays whether the “USB Sleep and Charge function” is enabled or disabled and shows the position of the USB port that supports the “USB Sleep and Charge function.” It also displays the remaining battery capacity. Starting the T...

138 Utilities TOSHIBA Sleep Utility Enabling/Disabling USB Sleep and Charge This utility can be used to enable or disable the USB Sleep and Charge function. To enable this function, select the Enable USB Sleep and Charge check box in the utility. To disable this function, de-select the check box. Yo...

139 Utilities TOSHIBA Button Support With certain external devices, the USB Sleep and Charge function may not work no matter which charging mode you select. In those cases, disable USB Sleep and Charge in the utility and turn the computer on to charge the device, or use a different charging device. ...

140 Utilities TOSHIBA Accessibility TOSHIBA Accessibility The TOSHIBA Accessibility utility allows you to use the Fn key to create a hot key combination with one of the function keys without pressing the two keys simultaneously as is usually required. Using Accessibility lets you make the Fn key a s...

141 Utilities Trusted Platform Module (TPM) Trusted Platform Module (TPM) This section only applies to systems with TPM. Your TOSHIBA computer includes the TPM (Trusted Platform Module), which is a security encryption device for your system’s internal storage drive. TPM is already included on your s...

142 Utilities Fingerprint Authentication Utility It is recommended that you complete the Fingerprint practice tutorial before starting fingerprint enrollment. The Fingerprint practice tutorial shows how to achieve the highest quality fingerprint samples. If you choose to use this utility it is stron...

144 Utilities TOSHIBA eco Utility™ Fingerprint reader limitations ❖ The fingerprint reader compares and analyzes the unique characteristics in a fingerprint. However, there may be instances where certain users are unable to register their fingerprints due to insufficient unique characteristics in th...

145 Utilities TOSHIBA Service Station The TOSHIBA eco Utility™ window appears. (Sample Image) TOSHIBA eco Utility™ window To activate the TOSHIBA eco power plan, select ON in the upper-left section of the screen. For more information on the TOSHIBA eco power plan and utility, click the Help button a...

146 Utilities ConfigFree ® and device usage (e.g.: power settings, battery temperature and recharging, CPU, memory, backlight illumination time, and temperatures for various devices). The collected information is not limited to the examples specified here. The stored data uses a very small portion o...

148 Utilities ConfigFree ® ❖ Status of wired and wireless connections ❖ Wireless Connection band (a/b/g, etc.) ❖ Status of Wireless Connection switch (Sample Image) Connectivity Doctor screen Profile Settings The Profile Settings utility lets you save network settings in “profiles.” ConfigFree ® pro...

149 Utilities ConfigFree ® ❖ Enable UAC (User Account Control) setting To create a profile: 1 Click the icon in the notification area. 2 Move the pointer to Profiles . 3 Click Open Settings . The ConfigFree Profile Settings window appears. (Sample Image) ConfigFree Profile Settings window 4 Click Ad...

150 Chapter 6 If Something Goes Wrong Some problems you may encounter when using your computer are relatively easy to identify and solve. Others may require help from your network administrator or the manufacturer of the software program. This chapter aims to help you solve many problems by yourself...

151 If Something Goes Wrong Problems when you turn on the computer 2 Click the Applications tab. If a program has stopped responding, the words “not responding” appear beside its name in the list. 3 Select the program you want to close, then click End Task . Closing the failed program should allow y...

152 If Something Goes Wrong Problems when you turn on the computer The computer displays the WARNING RESUME FAILURE/Windows Error Recovery – Windows did not shut down successfully message. To continue, select Start Windows normally . This can happen if the computer was put into Sleep mode and the ba...

153 If Something Goes Wrong The Windows ® operating system is not working If the trickle-charging does not prove effective, visit the Toshiba Web site at support.toshiba.com and see the Support Bulletin Step-Charging the computer’s battery (click the Ask Iris ® link and search for the support bullet...

154 If Something Goes Wrong The Windows ® operating system is not working ❖ The operating system responds differently from the normal routine. ❖ The screen does not look right. Unless a hardware device has failed, problems usually occur when you change the system in some way such as installing a new...

155 If Something Goes Wrong The Windows ® operating system is not working If your computer is connected to a network, the Startup menu may display different versions of Safe mode. Internet problems My Internet connection is very slow. Many factors contribute to the speed with which you can surf the ...

156 If Something Goes Wrong Fixing a problem with Device Manager Fixing a problem with Device Manager Device Manager provides a way to check and change the configuration of a device. Changing the default settings using Device Manager can cause other conflicts that make one or more devices unusable. ...

157 If Something Goes Wrong Memory problems Memory problems Incorrectly connected or faulty memory modules may cause errors that seem to be hardware or even software related. It is worthwhile checking for these first: 1 Click Start , and then click the Shut down button in the lower-right corner of t...

159 If Something Goes Wrong Keyboard problems Keyboard problems To capture a print screen of the entire screen, press the Fn + PRTSC key. To capture only the active window displayed, press Fn + ALT while simultaneously pressing the PRTSC key. If, while typing, strange things happen or nothing happen...

160 If Something Goes Wrong Display problems If you are using an external monitor: ❖ Check that the monitor is turned on. ❖ Check that the monitor’s power cord/cable is firmly plugged into a working power outlet. ❖ Check that the cable connecting the external monitor to the computer is firmly attach...

161 If Something Goes Wrong Disk or storage drive problems Small bright dots appear on your TFT display when you turn on your computer. Small bright dots may appear on your screen display when you turn on your computer. Your display contains an extremely large number of thin-film transistors (TFT) a...

162 If Something Goes Wrong Optical disc drive problems 6 You can choose one or both options: ❖ Automatically fix file system errors ❖ Scan for and attempt recovery of bad sectors 7 Click Start . Error-checking tests and repairs the storage drive. Your hard disk seems very slow. If you have been usi...

163 If Something Goes Wrong Sound system problems You press the disc eject button, but the drive tray does not slide out. Make sure the computer is connected to a power source and turned on. The optical disc drive eject mechanism requires power to operate. Make sure a program is not accessing the dr...

164 If Something Goes Wrong ExpressCard ® problems The computer emits a loud, high-pitched noise. This is feedback between the microphone and the speakers. It occurs in any sound system when input from a microphone is fed to the speakers and the speaker volume is too loud. Adjust the volume control....

165 If Something Goes Wrong ExpressCard ® problems 2 Double-click the appropriate ExpressCard, which will be listed under one of the categories shown, for example: Disk drives, Network adapters, Other, etc. The operating system displays your ExpressCard’s Properties dialog box, which contains inform...

166 If Something Goes Wrong Printer problems 2 Click Eject [device name] for the device you want to remove. The Safe To Remove Hardware message appears. 3 Remove the device. Never swap modules when the computer is in Hibernation or Sleep mode. This is known as “warm swapping” and is not supported. T...

167 If Something Goes Wrong Wireless networking problems You may have connected the printer while the computer is on. Disable Sleep mode, turn off the computer, and turn off the printer. Turn the printer back on, make sure it is online, and then turn the computer back on. Try printing another file. ...

169 If Something Goes Wrong DVD operating problems DVD operating problems If you experience a problem playing DVDs, you may be able to fix the problem yourself. For general problems playing a DVD title, try the following steps: 1 Verify that the disc is in a format that the drive supports. 2 Ensure ...

170 If Something Goes Wrong Develop good computing habits Develop good computing habits Save your work frequently. You can never predict when your computer will lock, forcing you to close a program and lose unsaved changes. Many software programs build in an automatic backup, but you should not rely...

171 If Something Goes Wrong Develop good computing habits Data and system configuration backup in the Windows ® operating system The Windows ® operating system offers some easy-to-use features for backing up your Windows ® settings and your data - documents and other important files. Take advantage ...

173 If Something Goes Wrong Develop good computing habits Follow these steps to back up your computer or files to optical discs, or a storage drive: You cannot back up the computer while running on battery power. Connect the AC adaptor before continuing. 1 Prepare your backup target by connecting it...

174 If Something Goes Wrong Develop good computing habits ❖ Restart the Windows ® operating system. Always restart the Windows ® operating system after each installation, even if the installation utility does not prompt you to do so. This will ensure that the installation is completed, and will clea...

175 If Something Goes Wrong If you need further assistance ❖ The USB Sleep and Charge function may not work with certain external devices even if they are compliant with the USB specification. In those cases, power on the computer to charge the device or use a different charging device. The “USB Wak...

176 If Something Goes Wrong Other Toshiba Internet Web sites For the detailed specifications for your computer, visit support.toshiba.com . Contacting Toshiba Toshiba’s Technical Support Web site For technical support, or to stay current on the most recent software and hardware options for your comp...

177 If Something Goes Wrong Toshiba’s worldwide offices Toshiba’s worldwide offices For more information on additional Toshiba worldwide locations, please visit: www.toshiba.co.jp/index.htm . Australia Toshiba (Australia) Pty. Limited84-92 Talavera RoadNorth Ryde NSW 2113SydneyAustralia Canada Toshi...

178 5.375 x 8.375 ver 2.3 Appendix A Hot Keys/TOSHIBA Cards Hot keys and TOSHIBA Cards provide a quick way to modify selected system functions and to launch applications. There are two types of TOSHIBA Cards: Hot Key Cards and Application Cards. Hot Key Cards The Hot Key Cards are used to set or mod...

179 Hot Keys/TOSHIBA Cards Hot Key Cards 5.375 x 8.375 ver 2.3 Using the Hot Key Cards The Hot Key Cards are normally hidden from view. The Cards appear when you press the Fn key. Hot keys are keys that, when pressed in combination with the Fn key, turn system functions on and off. Hot keys have a l...

180 Hot Keys/TOSHIBA Cards Hot key functions 5.375 x 8.375 ver 2.3 Hot key functions Hot key functions are performed using either the Hot Key Cards or by pressing the associated hot key. This section lists the available hot key functions. Hot keys are keys that, when pressed in combination with the ...

182 Hot Keys/TOSHIBA Cards Hot key functions 5.375 x 8.375 ver 2.3 Power plan or Fn + This TOSHIBA Card or hot key displays the power plans and cycles through the power plans. The properties of each power plan, and the power plans that are displayed by this function, are set in the Power Options win...

183 Hot Keys/TOSHIBA Cards Hot key functions 5.375 x 8.375 ver 2.3 Sleep mode or Fn + This TOSHIBA Card or hot key places the computer into Sleep mode. Selecting this Card or pressing the hot key displays the following options: (Sample Image) Sleep options ❖ To enable Sleep mode, select . ❖ To cance...

184 Hot Keys/TOSHIBA Cards Hot key functions 5.375 x 8.375 ver 2.3 Hibernation mode or Fn + This TOSHIBA Card or hot key places the computer into Hibernation mode. If Hibernation mode is disabled, this hot key will not respond. Selecting this Card or pressing the hot key displays the following optio...

186 Hot Keys/TOSHIBA Cards Hot key functions 5.375 x 8.375 ver 2.3 Display brightness Cycle through the display modes, then select the desired mode. Not all functions are supported on all models. Some systems also support an additional Swap Image Display mode. This mode is available only if the curr...

187 Hot Keys/TOSHIBA Cards Hot key functions 5.375 x 8.375 ver 2.3 Disabling or enabling wireless devices or Fn + This TOSHIBA Card or hot key enables/disables the optional wireless devices installed in your computer. The wireless modes are: ❖ Wi-Fi ® enabled—Enables just the Wi-Fi ® module. ❖ Bluet...

189 Hot Keys/TOSHIBA Cards Hot key functions 5.375 x 8.375 ver 2.3 Keyboard hot key functions Fn + This hot key allows you to zoom out. Fn + This hot key allows you to zoom in. Fn + This hot key decreases the speaker volume. Fn + This hot key increases the speaker volume. Fn + This hot key switches ...

190 5.375 x 8.375 ver 2.3 Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. USA UL approved Canada CSA approved United King...

191 Glossary TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this User’s Guide. AC Alternating Current BIOS Basic Input/Output System BD-ROM Blu-ray Disc Read-Only Memory bps bits per second CD Compact Disc C...

Glossary 193 ROM Read-Only Memory RTC Real-Time Clock SD Secure Digital SDRAM Synchronous Dynamic Random Access Memory SSD Solid State Drive TFT Thin Film Transistor USB Universal Serial Bus URL Uniform Resource Locator WAN Wide Area Network www World Wide Web Terms The following terms may appear in...

Glossary 205 W Web —See World Wide Web . Wi-Fi ® —A registered trademark term of the Wi-Fi Alliance that stands for Wireless Fidelity, and is another term for the communication protocol to permit an Ethernet connection using wireless communication components. World Wide Web (www) —The worldwide netw...

206 Index A AC adaptor 38 AC power 91 AC power light 38 accessing network 110 adding memory check total memory 52 memory (optional) 43 optional external devices 42 adequate ventilation cooling fan 37 adjusting touch pad settings 69 audio features 110 B backing up files 79 , 83 battery battery life 9...