Page 2 - Publication Information
Publication Information Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simp...
Page 3 - Contents; Introduction
Strata DK Digital Telephone 5/99 i Contents Introduction Organization ....................................................................................................................................... viiiHow to Use This Guide .......................................................................
Page 4 - ii
Contents Chapter 2 – Features ii Strata DK Digital Telephone 5/99 Account Code Calls ..............................................................................................................................17 Forced Account Codes (Verified/Non-Verified) ............................................
Page 5 - iii
Strata DK Digital Telephone 5/99 iii Contents Chapter 2 – Features Door Phone(s) .......................................................................................................................................42DTMF Tone Dialing with * and # ......................................................
Page 6 - iv; Chapter 3 – LCD Operation
Contents Chapter 3 – LCD Operation iv Strata DK Digital Telephone 5/99 [DN] Button ...................................................................................................................................69CO Buttons ............................................................................
Page 9 - vii
Strata DK Digital Telephone 5/99 vii Introduction This guide describes how to use the 2000-series digital telephones for Strata DK systems. Models covered in this user guide include digital telephones equipped with a Liquid Crystal Display (LCD) and/or speakerphone. Also discussed are Digital Add-on...
Page 10 - viii; Organization
viii Strata DK Digital Telephone 5/99 Introduction Organization Organization ♦ Chapter 1—The Grand Tour provides an overview of the equipment, buttons, Light Emitting Diodes (LEDs), and LCDs. ♦ Chapter 2—Features describes the available digital telephone features in alphabetical order. Detailed inst...
Page 11 - ix; Conventions; Calls attention to important instructions or information.
Introduction Conventions Strata DK Digital Telephone 5/99 ix Conventions Note Elaborates specific items or references other information. Within some tables, General Notes apply to the entire table and numbered Notes apply to specific items. Important! Calls attention to important instructions or inf...
Page 12 - Related Documents; Refer to the following documents for more information:
x Strata DK Digital Telephone 5/99 Introduction Related Documents Related Documents Refer to the following documents for more information: ♦ Digital Telephone Quick Reference Guide ♦ PC/Data Interface User Guide ♦ System Administrator Guide
Page 13 - The Grand Tour; The following telephone models belong to the 2000-series (see
Strata DK Digital Telephone 5/99 1 The Grand Tour 1 This chapter familiarizes you with the controls and indicators located on your digital telephone. Understanding the function of the feature buttons and their associated LEDs will improve your efficiency in using the telephone and will help you take...
Page 14 - Buttons
2 Strata DK Digital Telephone 5/99 The Grand Tour ♦ DKT2020-SD (20-button speakerphone model equipped with an LCD, and a speakerphone which enables users to make and receive outside and internal calls without lifting the handset). Buttons Figure 1 20-button Digital Speakerphone with LCD 0539 Dial Pa...
Page 15 - ) are standard to every Strata DK 2000-series telephone; Fixed Buttons
The Grand Tour Buttons Strata DK Digital Telephone 5/99 3 Buttons There are two sets of buttons, fixed and flexible. The fixed buttons (e.g., 0LF , 0VJ , 5HGLDO , +ROG , &RQI7UQ , 9RO ▲ , and 9RO ▼ ) are standard to every Strata DK 2000-series telephone (see Figure 1 ). The flexible buttons cons...
Page 17 - Flexible Buttons; Line Buttons; “Access Codes”
The Grand Tour Buttons Strata DK Digital Telephone 5/99 5 Flexible Buttons All flexible buttons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your System Administrator for b...
Page 19 - Feature Buttons; for a list of all the possible feature buttons.
The Grand Tour Buttons Strata DK Digital Telephone 5/99 7 Feature Buttons Preprogrammed feature buttons can be assigned to your telephone and vary for individual telephones. See Table 17 on page 115 for a list of all the possible feature buttons. If a button does not appear on your display or teleph...
Page 20 - LCD; “Messages, Memos, and Name Display” on Page 87; LCD Buttons; Figure 3
8 Strata DK Digital Telephone 5/99 The Grand Tour LCD LCD In its idle state, the 32-character LCD feature on your digital telephone gives you an accurate desk clock and calendar combination. When you have an outside call in progress, an elapsed time display gives a constant reminder of the call dura...
Page 21 - LED Indicators; Table 3; Hold – Exclusive Recall
The Grand Tour LED Indicators Strata DK Digital Telephone 5/99 9 LED Indicators Each line and feature button has a LED next to it which indicates the status of the line or feature associated with the button. Line LEDs light red or green and flash at varying rates to indicate call status (see Table 3...
Page 22 - Volume Controls; You must hold down either button (
10 Strata DK Digital Telephone 5/99 The Grand Tour On-hook/Off-hook On-hook/Off-hook Some procedures in this user guide instruct you to perform a step while “on-hook” or “off-hook.” These terms refer to the position of the handset. “Off-hook” indicates that the handset should be lifted off of the te...
Page 25 - Features; Page; Before You Begin; Tone Signaling rings.; Automatic Line Selection; Lift the handset or press
Strata DK Digital Telephone 5/99 13 Features 2 This chapter lists all the digital telephone features in alphabetical order beginning on See Page 17 . These features can be performed on 2000-series digital telephones equipped with or without LCDs. Features which require a telephone equipped with a sp...
Page 26 - Ringing Line Preference; Quick Reference; Making an Internal Call
14 Strata DK Digital Telephone 5/99 Features Quick Reference Ringing Line Preference You have Ringing Line Preference, if you can answer a line ringing your station by lifting the handset or pressing 6SNU . You do not have Ringing Line Preference, if you have to press the button associated with the ...
Page 27 - Making an Outside Call; “CO Line Access
Features Quick Reference Strata DK Digital Telephone 5/99 15 Making an Outside Call Making an Outside Call to an ISDN Trunk 1. Lift the handset or press 6SNU ...or if you do not have Automatic Line Selection, you must also: press /LQH ...or 3RROHG/LQH *US ...or [DN], then enter a CO line or line gro...
Page 28 - Answering Calls; Access an outside line; When finished with
16 Strata DK Digital Telephone 5/99 Features Quick Reference On-Hook Dialing Answering Calls When you receive an incoming call, the LCD displays either the CO line ( 10 ) ... or the station’s [PDN] ( 210 ). 1. Press 6SNU (if you have Automatic line selection). 2. Access an outside line and dial a te...
Page 29 - Incoming Call Notification; Press; Account Code Calls
Features Account Code Calls Strata DK Digital Telephone 5/99 17 Incoming Call Notification Muted ringing while you are on a call indicates an incoming call. If another call comes in during the first call, release, transfer, or place the call on hold, then answer the second call. ➤ Press 5HOHDVHDQG$Q...
Page 30 - To dial using a Voluntary Account Code; Alarm Reset; To reset the alarm
18 Strata DK Digital Telephone 5/99 Features Alarm Reset ➤ To dial using a Voluntary Account Code Alarm Reset Your Strata DK system can be connected to a facility alarm system. All telephones produce a startling tone whenever this alarm is activated. ➤ To reset the alarm ➤ Press $ODUP5HVHW . 1. Afte...
Page 31 - Alert Signaling; To send an Alert Signal; Attendant Console Calling; To call any attendant console
Features Alert Signaling Strata DK Digital Telephone 5/99 19 Alert Signaling Alert Signaling enables you to send an alert sound to a predesignated (partner) station by pressing a single button. This feature is based on the “buzz” key, where, for example, a manager might alert his/her administrative ...
Page 32 - To activate ABR
20 Strata DK Digital Telephone 5/99 Features Automatic Busy Redial (ABR) Automatic Busy Redial (ABR) After reaching a busy outside number, you can activate ABR so that the Strata DK system automatically redials the number at regular intervals. If the system redials an outside number that is still bu...
Page 33 - To cancel ABR; To set ACB; After reaching either
Features Automatic Callback (ACB) Strata DK Digital Telephone 5/99 21 ➤ To cancel ABR ➤ Press $XWR%XV\5HGLDO ...or [DN] + . Automatic Callback (ACB) After reaching a busy/DND station, you can set ACB to have the system call you back when the called station becomes available. You can also set ACB to ...
Page 34 - Automatic Hold; To use Automatic Hold
22 Strata DK Digital Telephone 5/99 Features Automatic Hold ➤ To cancel ACB (to busy or DND station) ➤ Press $XWR&DOOEDFN or [DN] + . Automatic Hold Automatic Hold enables you to automatically place a call on hold by pressing another outside /LQH or a [DN] button—there is no need to press +ROG ....
Page 35 - BGM Over Telephone Speakers; To enable/cancel BGM on your telephone speaker; Call Forward
Features BGM Over Telephone Speakers Strata DK Digital Telephone 5/99 23 BGM Over Telephone Speakers BGM over external speakers is controlled by the System Administrator. If BGM is enabled, you can turn it ON/OFF for your individual station speaker. ➤ To enable/cancel BGM on your telephone speaker ➤...
Page 36 - Call Forward Modes; “Feature Access
24 Strata DK Digital Telephone 5/99 Features Call Forward Call Forward Modes You can set your telephone [PDNs] or [PhDNs] for a variety of Call Forward modes: ♦ Call Forward—All Calls forwards all calls immediately; your telephone does not ring when called. ♦ Call Forward—Busy forwards calls immedia...
Page 37 - Using Call Forward Buttons; Make CF Call
Features Call Forward Strata DK Digital Telephone 5/99 25 ♦ Call Forward—External forwards new incoming calls directed to your [PDN] to a destination outside of the system. [PhDNs] assigned to your telephone do not call forward to external destinations. Internal calls and transferred calls to your [...
Page 38 - Call Forward–All Calls; To cancel a Call Forward—All Calls; Call Forward–Busy; You hear confirmation tone after
26 Strata DK Digital Telephone 5/99 Features Call Forward Call Forward–All Calls ➤ To cancel a Call Forward—All Calls ➤ Press &DOO)UZG$OO&DOOV + 6SNU ...or [PDN] + + 6SNU . Call Forward–Busy 1. Press &DOO)UZG$OO &DOOV ...or [PDN]/[PhDN] + . The LED flashes red. You hear confirmation ...
Page 39 - To cancel a Call Forward—Busy; Call Forward–No Answer; To cancel a Call Forward—No Answer
Features Call Forward Strata DK Digital Telephone 5/99 27 ➤ To cancel a Call Forward—Busy ➤ Press &DOO)UZG%XV\ + 6SNU ...or [PDN] + + 6SNU . Call Forward–No Answer ➤ To cancel a Call Forward—No Answer ➤ Press &DOO)UZG1R$QVZHU + 6SNU ...or [PDN] + + 6SNU . 1. Press &DOO)UZG1R $QVZHU ...or...
Page 40 - Call Forward–Busy/No Answer; To cancel a Call Forward—Busy/No Answer; Enter the time delay
28 Strata DK Digital Telephone 5/99 Features Call Forward Call Forward–Busy/No Answer ➤ To cancel a Call Forward—Busy/No Answer ➤ Press &DOO)UZG%XV\1$QV + 6SNU ...or [PDN] + + 6SNU . 1. Press &DOO)UZG %XV\1$QV ...or [PDN]/[PhDN] + . The LED flashes red. You hear confirmation tone after is di...
Page 41 - Call Forward–Fixed; To cancel a Call Forward—External
Features Call Forward Strata DK Digital Telephone 5/99 29 Call Forward–Fixed ➤ Press &DOO)UZGWR . The LED lights steady red and all calls forward to a station [PDN] or voice mail device set in system programming. ...or press &DOO)UZGWR a second time to cancel the feature. Call Forward—Extern...
Page 42 - Remote Destination Change
30 Strata DK Digital Telephone 5/99 Features Call Forward Remote Destination Change If Call Forward-External mode is set at your station, you can change the forwarding destination from a telephone outside of the system. ➤ To change the destination number 1. Call into the DK system over a CO line pro...
Page 43 - Call Park Orbits; “Call; To park a call
Features Call Park Orbits Strata DK Digital Telephone 5/99 31 Call Park Orbits The Call Park feature enables you to hold a call temporarily in an orbit (the area where the call is held). Anyone can retrieve the call from the orbit using the same or a different station. There are 20 General Park Orbi...
Page 44 - To retrieve a parked call; Call Park and Page; “Feature Access Codes”; To park and page a call; Enter a General Orbit
32 Strata DK Digital Telephone 5/99 Features Call Park and Page ➤ To retrieve a parked call Call Park and Page You can use the Park feature in conjunction with the Page feature. This operation can be programmed on a 6SHHG'LDO button for one-touch activation (See “Feature Access Codes” on Page 63 .) ...
Page 45 - Call Pickup
Features Call Pickup Strata DK Digital Telephone 5/99 33 Call Pickup You can pick up a call that is ringing another station’s [PDN] or [PhDN], a call placed on hold at another station and other types of calls. When you pick up an internal call, the calling station [ 200 ] displays on the left and th...
Page 46 - Directed Call Pickup; To use directed call pickup; Group Pickup; Calls Ringing Within Your Group; Calls Ringing to Other Groups; picks up any
34 Strata DK Digital Telephone 5/99 Features Call Pickup Directed Call Pickup This feature enables you to pick up calls ringing in, or calls held at other stations. ➤ To use directed call pickup ➤ To pick up a ringing CO line in a tenant system Group Pickup Stations can be assigned in system program...
Page 47 - Page/Internal Call Pickup; To pickup a page or internal call; Call Transfer with Camp-on; To transfer a call
Features Call Transfer with Camp-on Strata DK Digital Telephone 5/99 35 Page/Internal Call Pickup This feature picks up Internal (station to station), Group Page, and All Call Page calls. If these types of calls occur at the same time, the pickup priority is station-to-station and then Page calls in...
Page 48 - Call Waiting; To answer a waiting call by placing the current call on-hold
36 Strata DK Digital Telephone 5/99 Features Call Waiting Call Waiting You can answer a call that is transferred to your station, even when your station is busy. When another call is camped onto your station, you hear two camp-on tone beeps and the [DN] or Line LED flashes red (on-hold). If a call i...
Page 49 - Conference Calls; up to two stations and two CO lines; To make a conference call; When the called party
Features Conference Calls Strata DK Digital Telephone 5/99 37 ➤ To answer a waiting call by disconnecting or transferring the current call Conference Calls This feature enables you to add other parties to an existing call. (If you have an LCD telephone, you can use Soft Keys to make a conference cal...
Page 50 - If you receive a busy tone or no answer, press; DISA Calls - Internal; Repeat the procedure
38 Strata DK Digital Telephone 5/99 Features Date/Time/Day Adjustment Notes ● If you receive a busy tone or no answer, press &QI7UQ to return to the original connection. ● The new station is not conferenced unless its user lifts the handset or presses a [DN] to answer. Date/Time/Day Adjustment T...
Page 51 - DISA Calls - External
Features Direct Inward System Access (DISA) Strata DK Digital Telephone 5/99 39 DISA Calls - External 2. When you hear dial tone, dial a [DN]. You hear ring tone. When the station answers, you are connected. If the call is not answered after 6 rings or 24 seconds, (whichever comes first) you hear bu...
Page 52 - To connect directly to another station’s [PDN]
40 Strata DK Digital Telephone 5/99 Features Direct Station Selection (DSS) Buttons (Hotline) Direct Station Selection (DSS) Buttons (Hotline) This optional feature enables you to use a '66 button to connect directly to another station’s [PDN]. The DSS LED shows the status (idle/busy) of the station...
Page 53 - To unlock a door
Features Door Lock(s) Strata DK Digital Telephone 5/99 41 ● If you press 'R1RW'LVWXUE while a call is ringing, the ringing stops. The LED continues to flash. Door Lock(s) Your telephone may have up to five 8QORFN'RRU button(s), which enables you to unlock a door. ➤ To unlock a door ➤ Press 8QORFN'RR...
Page 54 - shown in; To answer a door phone call; If you have an LCD telephone, see
42 Strata DK Digital Telephone 5/99 Features Door Phone(s) Door Phone(s) Door phones can be used to call digital/electronic telephones selected in system programming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). You can also call a door...
Page 55 - To call/monitor a door phone; access is a system option that may not be turned; “Feature Access Codes” on Page 62
Features Door Phone(s) Strata DK Digital Telephone 5/99 43 ➤ To call/monitor a door phone ➤ To call from a door phone ...or to pick up door phone calls ringing someone else’s phone, press [DN] + . Note access is a system option that may not be turned on for your system. 1. With the handset off- hook...
Page 56 - To output
44 Strata DK Digital Telephone 5/99 Features DTMF Tone Dialing with * and # DTMF Tone Dialing with * and # You may have to send and DTMF tones to some devices or services, such as a voice mail device or computer output service. DTMF tones are automatically enabled on stations with 6SHHG'LDO . If you...
Page 57 - Emergency Ringdown/Hotline Service; To activate group listening; Release; Handsfree Answerback; To receive a handsfree internal call; You hear a single long
Features Emergency Ringdown/Hotline Service Strata DK Digital Telephone 5/99 45 Emergency Ringdown/Hotline Service The Emergency Ringdown or Hotline Service feature enables standard telephones to automatically ring a designated extension by going off-hook. Digital telephones cannot perform this feat...
Page 58 - Handsfree Monitoring; To use handsfree monitoring
46 Strata DK Digital Telephone 5/99 Features Handsfree Monitoring Notes ● A [DN] must be pressed (or the handset must be taken off-hook) to actually answer the call. This is necessary before transferring or placing an internal call on hold. ● You can press 9RO ▲ or 9RO ▼ to control the volume of the...
Page 59 - ISDN Outgoing Calling; To make an outgoing call to an ISDN trunk; Subaddress; To make an outgoing call with a subaddress to an ISDN trunk
Features ISDN Outgoing Calling Strata DK Digital Telephone 5/99 47 ISDN Outgoing Calling This feature enables you to make outgoing call using an Integrated Services Digital Network (ISDN) trunk, provided that you are connected to a Strata DK424, DK40i, or DK40 system with Release 4.0, or higher, and...
Page 60 - Message Waiting; button with the flashing LED. (Voice mail devices, as well as; To answer a Msg light; to
48 Strata DK Digital Telephone 5/99 Features Message Waiting Message Waiting If you call a busy station [DN] or its user does not answer, you can leave a message waiting indication at the station. The Msg LED at the called station flashes and the user can call you back by pressing the 0VJ button wit...
Page 61 - To cancel the Msg light
Features Message Waiting Strata DK Digital Telephone 5/99 49 ➤ To cancel the Msg light Message Waiting Light on [PhDN/MW] ➤ To respond to [PhDN/MW] ➤ To cancel [PhDN/MW] 3. After receiving the message(s), place the handset on hook. If the Msg LED continues to flash, you have more messages—repeat the...
Page 62 - Message Waiting Light on Another Telephone; To set a message waiting light on another telephone
50 Strata DK Digital Telephone 5/99 Features Microphone Cut-Off Message Waiting Light on Another Telephone ➤ To set a message waiting light on another telephone ➤ To cancel a message light set on another station ➤ Press [DN] and dial plus the [PDN] or [PhDN] that has the message light set. Microphon...
Page 63 - “Microphone Cut-Off”; To make an OCA call (Voice First Signaling)
Features Off-hook Call Announce (OCA) Strata DK Digital Telephone 5/99 51 Off-hook Call Announce (OCA) This feature enables you to call and speak through either the handset or the speaker of an off-hook, busy digital telephone. The called station must be set in system programming for this feature to...
Page 64 - To answer an HS-OCA talkback call
52 Strata DK Digital Telephone 5/99 Features Off-hook Call Announce (OCA) HS-OCA ➤ To answer an HS-OCA talkback call ➤ To disconnect an HS-OCA call to your station ➤ Press 6SNU . The HS-OCA call disconnects. SP-OCA ➤ To answer an SP-OCA call ➤ Speak toward the microphone of your phone. You may want ...
Page 65 - Override Calls; The available override features are:
Features Override Calls Strata DK Digital Telephone 5/99 53 Override Calls The available override features are: ♦ Busy Override (BOV) – enables you to send a muted ring tone to a busy station to indicate that a call is waiting. The BOV muted ring can be programmed for each station to be two muted ri...
Page 66 - Busy Override
54 Strata DK Digital Telephone 5/99 Features Override Calls Busy Override Do Not Disturb Override Executive Override ➤ After reaching a busy station, press . A muted tone is heard at the busy station, indicating that a call is waiting. The station number [ 210 ] displays. ➤ After reaching a station ...
Page 67 - Privacy Override; You hear dial tone and the LED flashes at the in-use rate.
Features Override Calls Strata DK Digital Telephone 5/99 55 Privacy Override Toll Restriction Override ➤ After reaching a busy station, press /LQH . Connected parties may hear an optional tone signal before you are connected. Your station’s LCD displays the CO line identification, Line 03 . The over...
Page 68 - Page Announcements; To make a page announcement; All Call Page; To make an All Call Page; “Speed; may also Page external speakers as well as “All
56 Strata DK Digital Telephone 5/99 Features Page Announcements Page Announcements Station users can make page announcements to telephones and external speakers. ➤ To make a page announcement All Call Page You can make an All Call Page to digital/electronic telephones assigned to the “All Call Page ...
Page 69 - To set/cancel privacy; Privacy Release; To use Privacy Release
Features Privacy On-Line Strata DK Digital Telephone 5/99 57 Privacy On-Line With this feature, you can block those with Privacy Override from entering your CO line. The button does not block Busy or Executive Override. ➤ To set/cancel privacy ➤ Press 3ULYDF\RQ/LQH to set privacy. The LED lights ste...
Page 70 - Release and Answer; To release an active call and answer an incoming call; Saved Number Redial; To save a telephone number
58 Strata DK Digital Telephone 5/99 Features Release and Answer Release and Answer This feature enables you to automatically disconnect or transfer an active call and answer a new call using a button, instead of a hookswitch. When you receive the new call, the LED flashes red and you hear a muted, B...
Page 71 - Speakerphone; To change from speakerphone to handset
Features Speakerphone Strata DK Digital Telephone 5/99 59 Speakerphone All digital telephone users can answer internal calls handsfree (on-hook), but only users with a speakerphone can make and receive calls without lifting the handset. Any digital telephone model with an “S” in the model name is eq...
Page 72 - Speed Dial; To store/replace a telephone number on a Station Speed Dial button; Table 15 on page
60 Strata DK Digital Telephone 5/99 Features Speed Dial Speed Dial Speed Dial enables you to call a telephone number with a brief access code. There are two types of Speed Dial numbers: ♦ Station – assigned by individual station users to their own station and can only be dialed from the station that...
Page 73 - To clear a telephone number on a Station Speed Dial button; “CO Line Access Codes” on page; To make a call using a Speed Dial button or access code
Features Speed Dial Strata DK Digital Telephone 5/99 61 ➤ To clear a telephone number on a Station Speed Dial button ➤ Repeat the previous procedure on See Page 60 , skipping Step 3 . ➤ To program one-touch telephone number dialing ➤ Repeat the previous procedure on See Page 60 , except for Step 3 ....
Page 74 - Speed Dial—Advanced Features; Feature Access Codes; Table 7; Table 7; To store a feature onto a code
62 Strata DK Digital Telephone 5/99 Features Speed Dial—Advanced Features Speed Dial—Advanced Features Feature Access Codes You can program 6' (Speed Dial) buttons with feature access codes for a single feature or a sequence of features as long as the keyed dial pad characters do not exceed 20 digit...
Page 76 - Speed Dial Pause and Flash Storage
64 Strata DK Digital Telephone 5/99 Features Speed Dial—Advanced Features Speed Dial Pause and Flash Storage Some Speed Dial numbers may require a pause (long or regular) or hookflash be included (e.g., tone delay requires a pause at the beginning of a Speed Dial number). Pickup 4 any ringing CO lin...
Page 77 - Speed Dial Number Linking; To link station/system speed dial numbers; Enter the telephone
Features Speed Dial—Advanced Features Strata DK Digital Telephone 5/99 65 Speed Dial Number Linking You can link any of the Station Speed Dial numbers to System Speed Dial codes or to any of the optional buttons associated with these codes. This enables up to 36 digits to be stored under one Station...
Page 78 - Linked Speed Dial Example; System Administrator; Station User; To use the new link
66 Strata DK Digital Telephone 5/99 Features Speed Dial—Advanced Features Linked Speed Dial Example The System Administrator can store a CO line access code plus international long distance dialing codes in System Speed Dial locations (See Table 16 on page 112 ). You link the System Speed Dial code ...
Page 79 - Chain Dialing Speed Dial Numbers; To chain dial Speed Dial numbers; Timed Reminders; To set a timed reminder; and dial the Speed Dial code for the telephone number to be dialed.
Features Timed Reminders Strata DK Digital Telephone 5/99 67 Chain Dialing Speed Dial Numbers You can call two or more Speed Dial numbers during one call. This enables you to add additional parties (conference calls) to your conversation with Speed Dialing. It also allows dialing of a stored code, s...
Page 80 - To cancel a Timed Reminder; Enter desired LCD
68 Strata DK Digital Telephone 5/99 Features Timed Reminders ➤ To cancel a Timed Reminder 4. Enter desired LCD message station number ( ~ ) or system number ( ~ ) ...or enter if your telephone does not have an LCD or if you do not want a message to display when the time reminder tone sounds. 5. Pres...
Page 81 - To change Tone Dialing
Features Tone/Pulse Dialing Strata DK Digital Telephone 5/99 69 Tone/Pulse Dialing With some older Central Offices, you may have to make calls on CO lines that are programmed for rotary dial pulses. This feature enables you, while on these lines, to switch to tone dial in order to access remote equi...
Page 82 - CO Buttons; To connect two outside lines (using a; Table 12 on page
70 Strata DK Digital Telephone 5/99 Features Two (Tandem) CO Line Connection CO Buttons This feature allows a station user to connect two CO lines, then drop out of the conversation. On some systems, both CO /LQH buttons (or 3RROHG/LQH*US buttons) must appear on your telephone to allow Tandem connec...
Page 83 - “Supervision” on Page 72
Features Two (Tandem) CO Line Connection Strata DK Digital Telephone 5/99 71 3. Press another CO /LQH ...or 3RROHG/LQH *US and dial a telephone number. ...or on some systems, you can press &QI 7UQ and dial a CO line access code followed by a telephone number. It is not necessary to have both CO ...
Page 84 - Supervision; To supervise a tandem call and release it; Voice Mail Integration; Stratagy Voice Processing User Guide; Message Mailbox; and
72 Strata DK Digital Telephone 5/99 Features Voice Mail Integration Supervision ➤ To supervise a tandem call and release it Voice Mail Integration This section explains how to program your telephone for Call Forward and retrieve messages when using a Toshiba Voice Mail System with your Strata DK sys...
Page 85 - To assign a voice mail message mailbox number; To cancel the mailbox number; Message Retrieval; You can program a flashing; To assign the message retrieval sequence; You hear confirmation tone.
Features Voice Mail Integration Strata DK Digital Telephone 5/99 73 ➤ To assign a voice mail message mailbox number Note This procedure is required for the initial storage of VM ID code to the Toshiba Voice Mail system. Once programmed, these digits remain in memory until changed. To change the code...
Page 86 - To retrieve messages with
74 Strata DK Digital Telephone 5/99 Features Voice Mail Integration ➤ To retrieve messages with 0VJ or [PhDN/MW] button ➤ Press 0VJ [PhDN/MW] button with flashing LED. ➤ To cancel automatic retrieval ➤ Press [DN] + + 5HGLDO . Multiple Message Retrieval (LCD Telephones) 2. Enter the voice mail system...
Page 87 - Call Forward to Voice Systems; To forward calls to voice mail
Features Voice Mail Integration Strata DK Digital Telephone 5/99 75 Call Forward to Voice Systems By setting Call Forward to the Toshiba Voice Mail System on your telephone, callers are automatically connected to your voice mailbox. Note &DOO)RUZDUG buttons can only be used to Call Forward [PDNs...
Page 89 - LCD Operation; Control Buttons; The
Strata DK Digital Telephone 5/99 77 LCD Operation 3 This chapter covers the LCD, its buttons and displays. Special features available only with the LCD are described in detail and step-by-step instructions on using them are given. (For digital telephone standard features, see Chapter 2 – Features .)...
Page 91 - Exit from any Mode; Soft Keys; keys operate as; To turn Soft Keys ON; Make sure that your
LCD Operation Soft Keys Strata DK Digital Telephone 5/99 79 Exit from any Mode Soft Keys The Soft Key feature provides a quick-and-easy way to access frequently-used features during a call. When Soft Keys are on, they replace the Mode, Page, and Scroll functions. When your telephone is idle, Soft Ke...
Page 92 - Soft Key Display; “Soft Key Prompts” on Page 82; Example: Using Soft Keys to Make a Conference Call
80 Strata DK Digital Telephone 5/99 LCD Operation Soft Keys Soft Key Display Abbreviated Soft Key feature prompts display on the LCD above the Control buttons ( 0RGH , 3DJH , and 6FUROO ). In the following example, you would press 0RGH for the TRNS function, 3DJH for CONF and 6FUROO for PGE . If the...
Page 93 - If you press
LCD Operation Soft Keys Strata DK Digital Telephone 5/99 81 If you press RTRN , you will have to repeat the previous step if you wish to return to transfer, conference, or page. 2. To transfer to a station, press STA ( 3DJH ) . 3. Dial a station number. The name and/or number [203] displays for abou...
Page 94 - Soft Key Prompts; Table 9
82 Strata DK Digital Telephone 5/99 LCD Operation Soft Keys Soft Key Prompts Table 9 provides definitions of all of the Soft Key prompts that could appear on your LCD. Table 9 Soft Key Prompts Soft Key Definition ABR Activates Automatic Busy Redial after dialing a busy outside telephone number. ACB ...
Page 95 - To display the BLF
LCD Operation Busy Lamp Field (BLF) Display Strata DK Digital Telephone 5/99 83 Busy Lamp Field (BLF) Display This feature displays when a station is busy or ringing on any type of [DN] or CO line. If all or a telephone’s [PDNs] are in use on another telephone(s), the telephone shows busy on the BLF...
Page 96 - while; DNIS; shows ANI samples. If Caller ID was activated, then the caller’s name; To display the number while the call is ringing; To deactivate the Caller ID/ANI or DNIS display mode
84 Strata DK Digital Telephone 5/99 LCD Operation Caller ID/ANI/DNIS Information Mode Caller ID/ANI/DNIS Information Mode Automatic Number Identification (ANI) information cannot co-exist on the same telephone LCD with Dialed Number Identification Service (DNIS) information. If your system is progra...
Page 97 - *Caller ID numbers do not display; Call Park Orbit List Display; LCD shows the CO Line number (
LCD Operation Call Park Orbit List Display Strata DK Digital Telephone 5/99 85 Table 10 DNIS/ANI Samples *Caller ID numbers do not display CN: before the number, whereas ANI does. Call Park Orbit List Display This feature enables you to monitor (view) the calls that are parked at your station. Funct...
Page 98 - Retrieve and Auto Dial Lost Calls; To view lost calls; To delete lost call; The next lost call displays.
86 Strata DK Digital Telephone 5/99 LCD Operation Retrieve and Auto Dial Lost Calls Retrieve and Auto Dial Lost Calls The system automatically saves the numbers for all calls that ring at your telephone, but are unanswered (lost calls). This feature enables you to view the stored information, view t...
Page 99 - To Auto Dial the lost call; Number Display” on Page 98
LCD Operation Messages, Memos, and Name Display Strata DK Digital Telephone 5/99 87 ➤ To Auto Dial the lost call Messages, Memos, and Name Display The LCD on your telephone can be used to send or receive messages to/from other LCD telephone users (sample shown at right). It can also display the name...
Page 100 - To enter LCD characters
88 Strata DK Digital Telephone 5/99 LCD Operation Messages, Memos, and Name Display ➤ To enter LCD characters 1. Access message/ memo/name display. A cursor (—) appears at the first character in the display. 2. Enter the message/ name/memo (up to 32 alphanumeric characters), using the following dial...
Page 101 - Messages; There are three basic LCD message functions:
LCD Operation Messages Strata DK Digital Telephone 5/99 89 Messages There are three basic LCD message functions: ♦ Advisory messaging enables you to store an informative message for LCD telephones that call your phone. ♦ Silent messaging enables you to write a message that you can send to busy LCD t...
Page 102 - with LCD phones will see that message when they call your number.; Station Messages; To enter/store a station message; OUT TO LUNCH
90 Strata DK Digital Telephone 5/99 LCD Operation Messages System Messages 60~64 System messages 60~64 are standard messages. You can “fill in the blanks” of messages 62~64 (see below). Example: Message 64 can be edited to read RETURN ON JAN. 4 . Callers with LCD phones will see that message when th...
Page 103 - To set an advisory message for incoming calls; or press
LCD Operation Messages Strata DK Digital Telephone 5/99 91 ➤ To set an advisory message for incoming calls 4. Repeat Steps 1~3 for any additional messages you want to store. 5. Press /&'0VJ 6HOHFW ...or 6SNU . The message displays on your LCD an Advisory Message (see below). To cancel the messag...
Page 104 - To cancel an advisory message that has been set at your station
92 Strata DK Digital Telephone 5/99 LCD Operation Messages ➤ To cancel an advisory message that has been set at your station ➤ Press /&'0VJ6HOHFW ...or [PDN] + + 6SNU . The LED goes out. If a station message was sent, this procedure does not erase it. ➤ To set a advisory station message for a re...
Page 105 - Message Notifications; Notification Station Messaging
LCD Operation Messages Strata DK Digital Telephone 5/99 93 Message Notifications With an LCD telephone, you can set short messages (up to 32 characters) that display to callers with LCD telephones. Any station can record a message; however, only stations with an LCD are able to see the stored messag...
Page 106 - To receive a notification station message
94 Strata DK Digital Telephone 5/99 LCD Operation Messages ➤ To receive a notification station message ➤ Press 0VJ when your telephone Msg LED is flashing. ➤ To cancel the message from the telephone that set the message Group Notification Station Messaging This feature enables a station to set a Cal...
Page 107 - To receive a notification message; To cancel the message from the telephone that set the message; sending and receiving stations for this feature to operate.; To send a message to a busy station; When you receive a
LCD Operation Messages Strata DK Digital Telephone 5/99 95 ➤ To receive a notification message ➤ Press 0VJ . ➤ To cancel the message from the telephone that set the message ➤ Press [PDN] and dial ;;; , where XXX is the [PDN] of the telephone that set the message. Silent Messaging (Busy Station) An a...
Page 108 - Memos; Speed Dial Memos; To program Speed Dial names and numbers; Enter the message
96 Strata DK Digital Telephone 5/99 LCD Operation Memos ➤ To return to a busy station message after receiving a busy station message Memos Speed Dial Memos You can store names (12 characters max.) for each of 40 station speed dial numbers. The memo pad of names can be scrolled to select the appropri...
Page 109 - To display the Speed Dial number and memo; “To
LCD Operation Memos Strata DK Digital Telephone 5/99 97 ➤ To display the Speed Dial number and memo ➤ Press 0RGH + ;a; , where X~X is the speed dial number to be displayed. ➤ To dial a Speed Dial number ➤ To check a speed dial number 4. Enter the name or memo (12 characters maximum). The name appear...
Page 110 - “Timed Reminders” on Page 67; To enter name/number information
98 Strata DK Digital Telephone 5/99 LCD Operation Name/Number Display Timed Reminders See “Timed Reminders” on Page 67 . Name/Number Display This feature enables you to enter a name/title, telephone number, location, etc. in system memory. This name/title (e.g., LOBBY) displays on your station’s LCD...
Page 111 - To clear name/number display
LCD Operation Name/Number Display Strata DK Digital Telephone 5/99 99 ➤ To clear name/number display 2. Enter the new information (up to 16 characters, e.g., user name and station number). See “To enter LCD characters” on Page 88 . 3. Press 6SNU . The information is stored and appears on the top lin...
Page 112 - To erase name/number display; in the alpha
100 Strata DK Digital Telephone 5/99 LCD Operation Name/Number Display ➤ To erase name/number display 1. Press [DN] + . Current information displays on the lower line of the LCD. 2. Press in the alpha mode to enter blanks. Blank characters replace the information. 3. Press 6SNU . The information is ...
Page 113 - “DSS Console” on Page 103; DADM; . The buttons can be
Strata DK Digital Telephone 5/99 101 Add-on Module/DSS Console 4 This chapter provides an equipment overview of the following two optional units and describes the features buttons and their associated LEDs. ♦ Digital Add-on Module (DADM) – add 20 feature buttons to 2000-series digital telephones. Up...
Page 114 - First DADM; Not available on DK14 systems.
102 Strata DK Digital Telephone 5/99 Add-on Module/DSS Console DADM 209 208 207 206 205 204 203 202 201 200 219 218 217 216 215 214 213 212 211 210 229 228 227 226 225 224 223 222 221 220 239 238 237 236 235 234 233 232 231 230 First DADM Second DADM 2038 Figure 4 Example Button Assignments for the ...
Page 115 - DSS Console; Figure 5
Add-on Module/DSS Console DSS Console Strata DK Digital Telephone 5/99 103 DSS Console The DSS console operates alongside of a digital telephone to provide the telephone with 60 additional feature buttons. The buttons can be programmed for [DSS], CO line access, All Call Page, Night Transfer, and St...
Page 116 - Calling a Station; To transfer a call to an idle station
104 Strata DK Digital Telephone 5/99 Add-on Module/DSS Console [DSS] Button [DSS] Button The Direct Station Select [DSS] button can appear on both the DADM and DSS Console. Each DSS button is associated with a particular station in your telephone system. It can be used to transfer an outside call to...
Page 117 - To transfer call to a busy station; If the station does not
Add-on Module/DSS Console Features Strata DK Digital Telephone 5/99 105 Call Transfer with Camp-on You can transfer a call to a busy station from either a DSS console or an DADM. Use the [DSS] to transfer the call, even though the [DSS] LED associated with the station you are “transferring to” is re...
Page 118 - Chapter 2 –; To answer an incoming CO Line call to a DADM or DSS Console; Paging; “All Call Page” on; To override call forward with the console’s associated telephone
106 Strata DK Digital Telephone 5/99 Add-on Module/DSS Console Features Call Answering (CO Line) If your DADM or DSS console is equipped with a /LQH button, you can answer CO line calls from the DADM or DSS console as you would from a digital telephone. See Chapter 2 – Features for detailed informat...
Page 119 - To override call forward with your DSS Console; Night Transfer; To enable/disable night transfer
Add-on Module/DSS Console Features Strata DK Digital Telephone 5/99 107 ➤ To override call forward with your DSS Console ➤ Press the station [DSS] set for call forward. Night Transfer You can use the DSS console to make the system ring different telephones for incoming calls during different times o...
Page 121 - Access Codes; To access a line
Strata DK Digital Telephone 5/99 109 Access Codes A This appendix contains access codes for outside Speed Dial numbers, CO lines, Paging Group and Paging Zone Codes. CO Line Access Codes CO lines are used when you dial an outside number. If your telephone does not have a &2 or /LQH button, you c...
Page 122 - To enter a paging group access code
110 Strata DK Digital Telephone 5/99 Add-on Module/DSS Console Feature Access Codes Notes ♦ accesses LCR or a general line group. ♦ a accesses line groups 1~16, respectively. ♦ a accesses individual lines 1~200, respectively. Feature Access Codes See Table 7 on page 63 . Paging Access Codes Your tel...
Page 123 - Speed Dial Access Codes; or
Add-on Module/DSS Console Speed Dial Access Codes Strata DK Digital Telephone 5/99 111 Speed Dial Access Codes The number of station and system speed dial numbers available to you depends on the size of your company’s telephone system. Check with your System Administrator to find out which codes app...
Page 125 - Centrex Application; Flexible Directory Numbering; Centrex Feature Buttons
Strata DK Digital Telephone 5/99 113 Centrex Application B Your system may be equipped with the Centrex Application, which enhances its feature capability when installed behind a Centrex or PBX system.Your telephone may have access to one or more of the enhanced Centrex features listed below: Flexib...
Page 126 - Delayed Ringing
114 Strata DK Digital Telephone 5/99 Add-on Module/DSS Console Delayed Ringing Delayed Ringing CO or Centrex line(s) can be programmed for a 12-second and/or 24-second ring delay at stations to permit alternate answering conditions. Answer the line when your telephone is ringing.
Page 127 - Button Labels
Strata DK Digital Telephone 5/99 115 Button Labels C All flexible buttons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your System Administrator for button assignments. The...
Page 133 - Index
Strata DK Digital Telephone 5/99 121 Index A about this book conventions , ix how to use this guide , viii organization , viii related documents , x ABR , 20 ACB , 21 access code using , 25 access codes , 109 CO Line , 109 feature , 62 speed dial , 111 account code calls , 17 emergency override of f...