Page 2 - CONTENTS
2 TELSTRA GATEWAY PRO ™ USER GUIDE CONTENTS 1. Introduction 3 1.1. Getting to know your Telstra Gateway Pro ™ 3 1.2. What’s in the box? 3 1.3. Features and Benefits 4 1.4. Getting To Know the Gateway 6 2. Setting Up Your Telstra Gateway Pro ™ 10 2.1. Alternative placement methods for the Gateway 10 ...
Page 3 - Getting to know your Telstra Gateway ProTM; The; Quick Start Guide
3 TELSTRA GATEWAY PRO ™ USER GUIDE 1. INTRODUCTION 1.1. Getting to know your Telstra Gateway Pro™ Telstra has worked with our partner Netgear to bring you the Telstra Gateway Pro™ (Netgear™ model number v7610). The Telstra Gateway Pro™ is an advanced Gateway, providing high speed Wi-Fi and connectiv...
Page 4 - Faster Wi-Fi with the latest AC technology
4 TELSTRA GATEWAY PRO ™ USER GUIDE 1.3. Features and Benefi ts 1.3.1. Faster Wi-Fi with the latest AC technology The Telstra Gateway Pro™ is a world leading Gateway using the best Wi-Fi standard available, Wi-Fi 802.11 AC, to maximise your Wi-Fi experience in the offi ce. The Telstra Gateway Pro™ al...
Page 5 - Refer section 7.1 for a full list of compatible IP phones.
5 TELSTRA GATEWAY PRO ™ USER GUIDE There are a number of compatible business IP phones to choose from including: • Panasonic Cordless IP DECT Handset with Base Station (KK-TPG600)• Telstra (Yealink) T42G IP Handset• Telstra (Yealink) T48G IP Handset Refer section 7.1 for a full list of compatible IP...
Page 7 - LED Activity
7 TELSTRA GATEWAY PRO ™ USER GUIDE Front Panel LED & button description LED Activity Description Power LED around the Telstra Logo Solid blue Indicates power is on and the Gateway is operating Off No power is being received by the Gateway. Front Panel LED & button description LED Activity De...
Page 9 - Label; Gateway Login Details; Number supplied by the manufacturer and vendor.; Mac Address
9 TELSTRA GATEWAY PRO ™ USER GUIDE 1.4.3. Product label on the bottom of the Gateway Label Description 1. Gateway Login Details Enables you to access the Gateway Control Panel to manage and customise your Gateway settings. Please refer to Section 3 of this Guide for more detail on how to manage your...
Page 10 - Telstra Gateway ProTM Quick Start Guide; Alternative placement methods for the Gateway; Wall Mount the Gateway; SETTING UP YOUR TELSTRA GATEWAY PROTM; It is recommended that the Gateway is; not placed in a horizontal position.
10 TELSTRA GATEWAY PRO ™ USER GUIDE The Telstra Gateway Pro™ Quick Start Guide provides a full set of instructions on how to set up your Gateway. Please refer to the link below to access the Telstra Gateway Pro™ Quick Start Guide:http://business.telstra.com.au/t5/DOT-Bundle-Help/ct-p/bundles_and_dot...
Page 11 - Setting up your Telstra Gateway ProTM for ADSL and VDSL
11 TELSTRA GATEWAY PRO ™ USER GUIDE 2.2. Setting up your Telstra Gateway Pro™ for ADSL and VDSL If you don’t have an NBN box at your premises you will be using one of the following connection types: • ADSL (ADSL, ADSL2 and ADSL2+)• VDSL (this includes NBN Fibre to the Node and NBN Fibre to the Basem...
Page 12 - Your Gateway can be set up in
12 TELSTRA GATEWAY PRO ™ USER GUIDE You will need a copy of your order completion email and your Wi-Fi Network Security Card to get started. Your Gateway can be set up in 3 easy steps: Step 1: Connect the cables as in Figure 7 or Figure 8, depending on your connection type. Step 2: Connect your devi...
Page 13 - Telstra Gateway ProTM Quick Start Guide
13 TELSTRA GATEWAY PRO ™ USER GUIDE Your Gateway can be set up in 3 easy steps: Step 1: Connect the cables as per Figure 9. Step 2: Connect your devices to the Gateway, either using an Ethernet cable or via Wi-Fi. Step 3: Activate your Internet service and voice service using the Setup Wizard. How t...
Page 14 - INITIAL TELSTRA GATEWAY PROTM; DSL; on; WAN; on the
14 TELSTRA GATEWAY PRO ™ USER GUIDE You may need to setup or reconfigure your Telstra Gateway Pro™, for example when moving premises, connecting to a new internet service, or after a factory reset. The Telstra Gateway Pro™ can be configured in 2 ways: • Using the Installation Wizard immediately afte...
Page 15 - Initial Setup Using The Installation Wizard; Check that the cabling to the Gateway is correct, and click; Retry; • When setting up the Gateway for the first time, click; Next
15 TELSTRA GATEWAY PRO ™ USER GUIDE 3.1. Initial Setup Using The Installation Wizard The Installation Wizard can be accessed from any connected device using an internet browser when visiting any website for the first time (e.g. www.telstra.com) or by loading the Telstra Gateway Pro™ default IP addre...
Page 16 - For further information on these options review; Section 4; and
16 TELSTRA GATEWAY PRO ™ USER GUIDE Figure 15: Installation Wizard Setup Options Figure 16: Username and Password Fields For ADSL Figure 17: Successful Connection Page For further information on these options review Section 4 and 5 of this guide before selecting any additional options you would like...
Page 17 - Finish
17 TELSTRA GATEWAY PRO ™ USER GUIDE If you have selected items to configure follow the wizard through to the summary screen. • You will now see a summary of the setup. Review any changes you have made and click Finish . The changes will now be made to the Gateway and additional configuration for voi...
Page 18 - This will bring up the Login screen (Figure; Continue; The Control Panel has two main menu types,; Basic; Control Panel Basic Menu
18 TELSTRA GATEWAY PRO ™ USER GUIDE 3.2. Configuring Telstra Gateway Pro™ Using the Control Panel (GUI) The Gateway Control Panel can be accessed through your internet browser via an Ethernet or Wi-Fi connection using the Telstra default IP address 192.168.15.1. This will bring up the Login screen (...
Page 19 - Control Panel Advanced Menu
19 TELSTRA GATEWAY PRO ™ USER GUIDE Control Panel Advanced Menu Figure 21: Control Panel Advanced Menu From each of these menus you will be able to view sub-menus which will provide current details about the device and also give you the ability to configure changes where appropriate.
Page 20 - Changing your Gateway login Password; Change Gateway Password Using the Installation Wizard; Old Password; FURTHER CONFIGURATION
20 TELSTRA GATEWAY PRO ™ USER GUIDE There are a number of configuration items you can change to manager security, connected devices and update your connection details. This section provides instructions to complete: • Changing your Gateway login password.• Customising your Internet (WAN) connection....
Page 21 - Before you reset the Gateway ensure you also have your ADSL
21 TELSTRA GATEWAY PRO ™ USER GUIDE 4.1.2. Change Gateway Password Using the Control Panel The second method to change the admin password is via the Control Panel Advanced menu. • To access the Gateway Control Panel page go to 192.168.15.1 in your browser and navigate to Advanced->Administration ...
Page 22 - Password; into the Telstra
22 TELSTRA GATEWAY PRO ™ USER GUIDE 4.2. Customising your LAN/WAN Settings If you credentials change (for example if you have moved to new premises) you may need to update your username and password details for your ADSL connection. You may also need to change your connection type, if you switch fro...
Page 24 - • Click; • To access the Gateway Control Panel page go to
24 TELSTRA GATEWAY PRO ™ USER GUIDE • Click Home. The Internet icon should show STATUS: GOOD. The Internet LED will also change to blue. Figure 27: Control Panel Basic Menu- Good Internet Connection Figure 28: Control Panel Basic Screen 4.2.2. WAN – Connection (NBN) To configure the NBN connection y...
Page 25 - Use Wan Uplink Mode
25 TELSTRA GATEWAY PRO ™ USER GUIDE • Tick Use Wan Uplink Mode and ensure Does your internet connection require a login? has No selected. Then click Apply. Figure 29: WAN Setup for NBN Figure 30: Control Panel Basic Screen • Click Home. The Internet icon should show STATUS: GOOD. The Internet LED wi...
Page 27 - and the; Wireless Settings; table for
27 TELSTRA GATEWAY PRO ™ USER GUIDE To configure the Main Wireless LAN settings you will need to make any changes that may be required in the Wireless Setting screen. Refer to the numbered sections in Figure 34 and the Wireless Settings table for detailed information about these settings and how to ...
Page 28 - Item Number; Enable WPS; Wi-Fi Protected Setup function is disabled when the security; After making any changes click; Apply
28 TELSTRA GATEWAY PRO ™ USER GUIDE 4.3.2. Wireless Settings Item Number Wireless Settings Items Description 1 Enable SSID Broadcast If this feature is enabled, the wireless router will broadcast its name (SSID) to all wireless stations. Stations that have no SSID (or a null value) can then adopt th...
Page 29 - Setup Voice Calling (for DOT customers only); Device ID
29 TELSTRA GATEWAY PRO ™ USER GUIDE 4.4. Setup Voice Calling The Telstra Gateway Pro™ supports Voice calling for DOT customers. There are two methods to setup voice calling on the Telstra Gateway Pro™, via the Installation Wizard or in the Gateway Control Panel. 4.4.1. Method One: Using the Installa...
Page 30 - Gateway ID
30 TELSTRA GATEWAY PRO ™ USER GUIDE 4.4.2. Manual Setup in the Gateway Control Panel The second method to set up voice calling is in the Gateway Control Panel. • To access the Gateway Control Panel page go to 192.168.15.1 in your browser and navigate to Advanced -> Setup -> Voice Calling. Figu...
Page 31 - Connecting devices to the Telstra Gateway ProTM; To connect using WPS, hold down the; WPS button; on the Gateway for three seconds. This temporarily; Setting up USB Mobile Broadband Backup
31 TELSTRA GATEWAY PRO ™ USER GUIDE 4.5. Connecting devices to the Telstra Gateway Pro™ You can connect a number of different devices to the Telstra Gateway Pro™ following the setup information in Section 2 of this guide. In addition Wi-Fi and WPS devices can be connected to the Gateway using the fo...
Page 33 - SIM PIN; Select the correct; APN; for your device then click; • To check that the mobile broadband device has initiated, click; Mobile Info
33 TELSTRA GATEWAY PRO ™ USER GUIDE • If there is a SIM PIN enabled on your Mobile USB device, enter it into the SIM PIN field. Select the correct APN for your device then click Apply . Figure 40: Mobile Internet Setup Information Figure 41: Mobile Info Button • To check that the mobile broadband de...
Page 34 - • A pop-up window will show the mobile device signal strength. Click; Close Window; • To check the device status, click; Connection Status
34 TELSTRA GATEWAY PRO ™ USER GUIDE • A pop-up window will show the mobile device signal strength. Click Close Window . Figure 42: Mobile Internet Signal Strength Figure 43: Mobile Internet Connection Status • To check the device status, click Connection Status .
Page 35 - Connection State; and assigned
35 TELSTRA GATEWAY PRO ™ USER GUIDE • Click Connection Status. A pop up window will show the Connection State and assigned IP address, click Close Window . Figure 44: Connection Status Details
Page 36 - ADVANCED SETTINGS
36 TELSTRA GATEWAY PRO ™ USER GUIDE There are a number of advanced configuration items you can change to make the most of your Telstra Gateway Pro™. These changes are most suitable for larger businesses, or those with many Wi-Fi and wired devices that are already configured to work with a modem or G...
Page 37 - on the Telstra Gateway ProTM.
37 TELSTRA GATEWAY PRO ™ USER GUIDE Figure 46: Guest Wi-Fi Configuration • Setting up the Guest Network follows a similar process to making changes to the Wi-Fi settings on the Telstra Gateway Pro™. 1 2 4 3
Page 38 - Security Options
38 TELSTRA GATEWAY PRO ™ USER GUIDE 5.1.1. Guest Wi-Fi Settings Item Number Wireless Settings Items Description 1 Wireless Settings of Profile This shows the settings and status of the selected profile in the Guest Wi-Fi Settings screen 2 Enable Guest Network: If this check box is checked, then this...
Page 39 - Network File Server; Function; Access; Read and write; Accessible from; Local network; Type of content shared
39 TELSTRA GATEWAY PRO ™ USER GUIDE The USB storage device can have up to 10 partitions. If your device has more partitions the extra partitions will be ignored. The File Server is enabled by default. The only thing that you need to do is to plug your USB memory stick or external hard disk in one of...
Page 40 - For Windows computers:; ipconfig; Panel page go to; the IP Address/IP Subnet Mask
40 TELSTRA GATEWAY PRO ™ USER GUIDE 5.3. LAN IP Pool/DHCP Change The Telstra Gateway Pro™ allows you to reconfigure the LAN IP pool if required. The following steps outline how to configure the Gateway to suit existing devices connected on a complex network. If you have an existing LAN IP range that...
Page 41 - DHCP
41 TELSTRA GATEWAY PRO ™ USER GUIDE Figure 50: TCP/IP and DHCP Settings Figure 51: Port Forwarding Note: The DHCP starting & ending IP addresses may also be changed if necessary. • Click Apply and then click OK on the notification pop-up to apply the new settings and reboot the Gateway. • After ...
Page 42 - Service Name; Service Name; End Port
42 TELSTRA GATEWAY PRO ™ USER GUIDE • From the Service Name dropdown box you can select from a number of common applications and devices. Select the appropriate name and then enter the IP address of the device and click Add. Figure 52: Port Forwarding Configuration Figure 53: Add Custom Service • If...
Page 44 - The Internet is not working or WAN light is off; and we will assist you further with your issue.
44 TELSTRA GATEWAY PRO ™ USER GUIDE 6.1. The Internet is not working or WAN light is off Sometimes a loss of service can occur and Broadband will temporarily be unavailable on your Telstra Gateway Pro™, you will presented with the following error screen and the WAN light will be off. 6. TROUBLESHOOT...
Page 46 - Internet; • Check your login and password details, and update if required.; A factory reset will; delete all saved information,; so ensure you have all of your network login
46 TELSTRA GATEWAY PRO ™ USER GUIDE • In the Gateway Control Panel, check if the Internet is connected. Click on the Internet button. Figure 59: Internet Error Figure 60: Login and Password Details • Check your login and password details, and update if required. Apply any changes. 6.4. Re-setting Te...
Page 47 - Reset
47 TELSTRA GATEWAY PRO ™ USER GUIDE There are 2 ways to perform a factory reset on the Telstra Gateway Pro™: 6.4.1. Method One- Hardware reset • Insert a paper clip into the Reset hole and hold down for 10 seconds until all the lights on the front panel start flashing. Then release the paper clip. •...
Page 48 - and reset to factory settings, click; Reset Progress bar; reboot. You will be returned to the Gateway login screen.
48 TELSTRA GATEWAY PRO ™ USER GUIDE • A confirmation screen will load. If you are sure you wish to erase all of the settings on the Gateway, and reset to factory settings, click Yes. • The Reset Progress bar will appear. Once this reset bar has completed, the Gateway will reset and reboot. You will ...
Page 49 - The fi rewall software may need to be deactivated or disabled.
49 TELSTRA GATEWAY PRO ™ USER GUIDE 6.5. Wireless Adaptor Faults 6.5.1. General Wi-Fi can be negatively affected by interference. Possible sources of interference or connection failure are listed below: • A fi sh tank (or large body of water) between modem and wireless adaptor • Interference to or f...
Page 50 - Devices compatible for use with the Telstra Gateway ProTM; Phones; TECHNICAL SPECIFICATIONS
50 TELSTRA GATEWAY PRO ™ USER GUIDE 7.1. Devices compatible for use with the Telstra Gateway Pro™ The following devices are compatible with the Telstra Gateway Pro™: Phones Cisco SPA525G2 IP PhoneCisco SPA504G IP PhoneYealink T42G IP PhoneYealink T48G IP PhonePanasonic KX-TPA50 IP DECT Phone only *P...
Page 51 - Standard Interfaces; Voice LEDs; Broadband Internet Service; • VDSL/ADSL Broadband internet service; Physical Specifications; DSL interface; Package Contents
51 TELSTRA GATEWAY PRO ™ USER GUIDE 7.2. About the Telstra Gateway Pro™ The Telstra Gateway Pro™ (Netgear V7610) is VDSL Gateway using Wave 2 Wi-Fi with Quad Stream & MU-MIMO. This Gateway delivers Wi-Fi to multiple devices simultaneously for faster speeds and lower latencies. Additionally the G...
