Tektronix PHASER 780 - Manual

3 A c c e s s o r i e s a n d O p t i o n s , c o n t i nu e d Description Order number Graphics Feature Set Adds to Standard model: 1200 dpi and continuous tone printing Ability to print media larger than Tabloid 32 Mbytes RAM (for 96 Mbytes total) Z780FNG Plus Feature Set Adds to Standard model: 1...

F ro n t Pa n e l D i s p l ay a n d M e nu s ■ Gain access to printer settings (media size and type, tray, print resolution, etc.). ■ View the printer’s operating status, for example, Ready, Printing . ■ Be alerted when to replace consumables, load paper, and clear jams. ■ Print diagnostic pages fo...

5 F ro n t Pa n e l S e t t i n g s a n d D e f a u l t s Generally, select most print settings and set defaults from your application. Changing the front panel settings may affect the prints of other users. However, printing oversize or specialty media requires using the front panel. The main user ...

6 M e nu M a p o f P r i n t e r S e t t i n g s Print this page of the main front panel settings, and keep it near the printer for reference. At the printer’s front panel: 1 When the printer is warmed up, the front panel displays the following message: 2 Press Select ; the following message appears...

7 M e d i a Ty p e s a n d Tr ay s See page 9 for media dimensions. Universal Paper Tray standard Fits in tray slots 1 through 4 (slots 2–4 available in optional Lower Tray Assembly only). Laser Paper ■ A/Letter Legal B/TabloidTabloid Extra A3A4A5B4B5 ■ 250-sheet capacity ■ 75–105 g/m 2 (20–28 lb.) ...

8 Multi-Purpose Tray standard Laser Paper ■ Sizes up to and including Tabloid Plus ■ 75–120 g/m 2 (20–32 lb.) Tektronix Transparencies ■ A/Letter, A4 Tabloid Extra Tektronix Glossy Coated Paper ■ A/Letter, A4 A3, B/Tabloid, Tabloid Extra ■ 148 g/m 2 (100 lb.) Laser Labels ■ A/Letter, A4 ■ Recommende...

9 S u p p o r t e d Pag e S i z e s a n d P r i n t A r e a Select Page Size from the printer’s front panel or your application’s Print menu. Media/Page Size Dimension Trays Paper ■ Letter (A) 8.5 x 11 in. Universal tray ■ Legal 8.5 x 14 in. Universal tray ■ Tabloid (B) 11 x 17 in. Universal tray ■ ...

10 P r i n t a bl e A r e a The maximum image area is 320 x 457 mm (12.6 x 18 in.); the guaranteed print quality area is 297 x 432 mm (11.7 x 17 in.). On Tabloid Plus paper, the bottom margin is 25 mm (1 in.). If you are printing a full-bleed image, run a test print to check the margins and print ar...

11 L o a d i n g M e d i a Tr ay s 1 Pull out the paper tray. 2 Squeeze and slide back the blue paper guides. 3 Press down to snap the metal plate into place. 4 Insert the paper; set it under the metal hook at the front right of the tray. 5 Set both back and side paper guides flush against the paper...

12 L o a d i n g t h e U n i v e rs a l Pa p e r Tr ay Letterhead Capacity: 250 sheets ■ Load letterhead face down. Never use inkjet paper; it will cause paper jams and damage the fuser. Use Tektronix paper for best results. 1 2 3 4 5 6 7 3040-43 Large-Format Media Capacity: 250 sheets ■ Make sure t...

13 L o a d i n g t h e O p t i o n a l Tr a n s p a r e n cy Tr ay Tektronix Transparencies Capacity: 100 sheets 1 Look for the notch on the Tektronix transparencies. 2 Load A/A4 transparencies with the notch at the left rear of the tray. ■ The transparency tray holds only A/A4 media. Load Tabloid E...

14 S p e c i a l t y M e d i a 1 Load specialty media in the multi-purpose tray (the external tray on the right side of the printer). 2 Set the paper guide toward the rear of the tray. Extend the tray for large-format paper. 3 Insert the media face up. Load large-format media short edge first; load ...

15 Tr a n s p a r e n c i e s 1 Look for the notch on Tektronix transparencies (A/A4, Tabloid Extra). Load transparencies as follows: ■ Multi-purpose tray: with the notch opposite the leading edge, toward the rear of the printer ■ Optional transparency tray (A/A4 only): with the notch at the left re...

16 L e t t e r h e a d 1 Load letterhead as follows: ■ Multi-purpose tray: face up, with the long edge inserted into the printer ■ Universal paper tray: face down , with the short edge toward the rear of the tray 2 If using the multi-purpose tray: a The front panel displays Multi-Purpose Tray Media ...

17 E nv e l o p e s 1 Set up envelopes according to the templates or procedures in your application. 2 Insert envelopes in the multi-purpose tray with the long edge inserted into the printer and the side to be printed face up. The flap must be open. 3 At the printer’s front panel: a The front panel ...

18 L a b e l s Recommended Avery ™ labels: 1 Set up labels using the templates or procedures in your application or the instructions included with the labels. If your application has a setting for Avery labels, use it as a template. 2 Load label sheets in the multi-purpose tray only. Insert them fac...

19 Te k t ro n i x I m ag e Tr a n s fe r M e d i a 1 Make sure that your document size is set up as Tabloid (11 x 17 in.). 2 Load the image transfer sheet into the multi-purpose tray with the short edge inserted into the printer. Load with the blank side up. Insert only one sheet at a time. 3 Adjus...

20 O t h e r m e d i a Laser paper ■ You can load regular plain paper in the multi-purpose tray. ■ The capacity is 150 sheets. Do not overload the tray. ■ When prompted by the printer’s front panel, select the Media Size . Then select Paper as the Media Type . ■ From your application’s Print menu, s...

21 P r i n t S e t t i n g s 1 Set up your document according to the procedures for your application. See “Supported Page Sizes and Print Area” on page 9. 2 Load the paper or other media on which you want to print in the correct tray. See “Loading Media Trays” on page 11 and “Specialty Media” on pag...

P r i n t Q u a l i t y M o d e s Set the print speed and resolution (dots per inch) through one of these selections (print speeds are forA/A4 paper only; print speed may be affected by type and size of media, coverage, size of the source file, and amount of printer memory): * Requires Graphics or P...

23 Te k C o l o r ™ C o l o r C o r r e c t i o n s Select the color correction for your printing needs: Automatic ■ For general office printing. ■ Optimizes the color for different types of elements on each page — text, photos, and graphics. Vivid Color ■ For transparencies and presentation graphic...

24 C o n s u m a bl e s These are the replaceable components for the printer: 1 Toner cartridges (cyan, yellow, magenta, black) 2 Fuser roll cartridge 3 Imaging unit 4 Waste cartridge Detailed, illustrated replacement instructions are shipped with each component. 3 4 1 2 3040-12

25 C o n s u m a bl e s L i fe ■ The life of consumables depends on how and where the printer is used, the amount of color or toner coverage, the size and complexity of prints, and the type and quality of media used. ■ The Consumables Page provides information on consumables usage and remaining life...

Component Average Yield Average yields are based on 5% coverage per toner, or 20% total, applied to the printable area of letter/A4 laser paper. Doubling the coverage, to 10% per toner, reduces the average yield by 50%; doubling to 20% coverage reduces that yield by 50% and so on. Toner Cartridges 4...

27 Pa p e r J a m s W h e n a j a m o c c u rs The front panel reports Clear Jam at <Location> , and the location of the jam lights up on the printer icon. Press for information. Locate the indicated area on the printer to look for the jammed paper. To reduce the frequency of media jams, use T...

28 F ro n t Pa n e l M e s s ag e : C l e a r J a m a t A , B Solution 1: Jam at A 1 Grasp the handle under the multi-purpose tray, on the bottom right side of the printer. Open the drawer. 2 Lift the metal plate by the blue handle. 3 Turn the knob to the left to release the media. 4 Gently remove t...

29 F ro n t Pa n e l M e s s ag e : C l e a r J a m a t A , B Solution 2: Jam at B 1 Grasp the handle under the multi-purpose tray, on the bottom right side of the printer. Open the drawer. 2 Gently pull the jammed media from under the drawer. 1 3040-20 2

30 F ro n t Pa n e l M e s s ag e : C l e a r J a m a t A , B Solution 3: Jam in door of the optional Lower Tray Assembly 1 Open the right cover of the Lower Tray Assembly. 2 Gently remove the jammed paper and close the cover. 3 Pull out the paper tray from which the jam occurred. 4 Remove any misfe...

31 F ro n t Pa n e l M e s s ag e : C l e a r J a m a t C , D Solution 1: Jam at C 1 Open the fuser unit on the bottom left side of the printer. 2 Gently pull the jammed paper from under the fuser roll cartridge. Caution! The fuser area may be hot! To avoid personal injury, do not touch it. 3040-21 ...

32 F ro n t Pa n e l M e s s ag e : C l e a r J a m a t C , D Solution 2: Jam at D 1 Open the fuser unit on the bottom left side of the printer. 2 Grasp the fuser roll cartridge by the blue handle and lift it out. 3 Lift up the cover by the blue hook. 4 Gently remove the paper. Caution! The fuser ar...

33 F ro n t Pa n e l M e s s ag e : C l e a r J a m a t E 1 Open the cover on the top left of the printer. 2 Remove the paper and close the cover. 1 2 3040-23

34 Tro u bl e s h o o t i n g U s i n g t h e H e l p Pag e s The printer provides internal reports that you can print to help you determine the printer’s configuration, diagnose print-quality problems, and monitor use of the printer. To aid in troubleshooting, print the following pages: ■ Consumabl...

35 C o n s u m a bl e s Pag e Print this page for estimates of the following: ■ % Life Remaining gauges for toner cartridges, the fuser roll cartridge, and the imaging unit ■ Average coverage per page for each toner ■ Average toner coverage total per page for the imaging unit ■ Date installed Toner ...

36 U s ag e P ro fi l e Provides in-depth information on printer usage: ■ Consumables used ■ Tray and media selections ■ Printer interventions ■ Analysis of usage rates For detailed information on the Usage Profile report, refer to the printer’s CD-ROM or web site. Phaser ® 780 Color Printer Usage P...

37 C o n fi g u r a t i o n Pag e Print this page to determine the following: ■ Printer name, ID, serial number ■ Feature set ■ Amount of memory ■ Network configuration ■ Current printer settings Print this page before contacting Tektronix customer support, your reseller, or other technical assistan...

38 Tro u bl e s h o o t i n g w i t h P h a s e r L i n k ™ S o f t w a r e PhaserLink software is a printer management tool supplied with your printer. This software uses Internet technology to provide the following: ■ Print job status ■ Printer usage ■ Routine troubleshooting ■ Configuration of pr...

39 G e n e r a l Tro u bl e s h o o t i n g Problem Probable cause Solution Prints curl. On some paper types, prints with uneven coverage may curl where coverage is heaviest. When making prints with heavy coverage, select Face Down as the Output Order at the printer’s front panel or from your applic...

40 Tro u bl e s h o o t i n g P r i n t Q u a l i t y P ro bl e m s If you notice a problem with the quality of your prints, the probable solution is replacing one of the consumables. Keep in mind these general guidelines: ■ If the symptom appears in a single color: Replace the toner cartridge. ■ If...

41 P r i n t Q u a l i t y S y m p t o m s Symptom Service Print 1 Solutions One color has dark toner spots. ■ Run 20 prints. ■ Replace the toner cartridge. Make sure that you shake the new toner cartridge vigorously seven or eight times. ■ Print the Cyan and Magenta Calibration Pages from the Help ...

P r i n t Q u a l i t y S y m p t o m s , c o n t i nu e d Symptom Service Print 1 Solutions Prints have light vertical bands. ■ Replace the imaging unit. A single dark vertical line appears in the same location on all pages. ■ Replace the imaging unit. A single white horizontal line appears in all ...

44 F o r M o r e I n fo r m a t i o n Find detailed printer information in any of these locations. Printer CD-ROM Tektronix Web Site ■ Advanced Features and Troubleshooting Manual ■ PhaserShare Networking Manual ■ Multimedia clips on using your printer ■ Consumables instructions ■ Setup Guide ■ Mate...

45 G e t t i n g H e l p Online Services Supplies World Wide Web: www.tek.com/Color_Printers/ TekSMART ™ Knowledge Base: www2.tek.com/merlin/tko Technical support: www.tek.com/Color_Printers/support/colcare.html Current software: www.tek.com/Color_Printers/support/software.html Anonymous ftp server:...