Page 2 - A d v a n c e d F e a t u r e s a n d
® www.tek.com/Color_Printers/ P H A S E R ® 7 4 0 a n d 7 4 0 L L A S E R P R I N T E R S A d v a n c e d F e a t u r e s a n d T r o u b l e s h o o t i n g M a n u a l
Page 5 - User safety summary; Operation of product:
User safety summary Terms in manual: CAUTION Conditions that can result in damage to the product. WARNING Conditions that can result in personal injury or loss of life. Power source: Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor or ground. Use ...
Page 7 - Advanced Features and Troubleshooting Manual; Color Printer Resources; Contents
Advanced Features and Troubleshooting Manual v 1 Color Printer Resources Printed and on-line books 2Tektronix World Wide Web sites 3 2 Advanced Print Features All about media 5 Margins and print area 7Media hints 8 Loading media trays 9 Loading paper 9 Loading Tektronix transparencies 10 Using the M...
Page 8 - Troubleshooting; Printer Management
vi Phaser 740 and 740L Laser Printers 4 Troubleshooting On-line support 63Customer Support Centers 64Getting information by fax 65Diagnostic tools 66 Maintaining print quality 69 Symptoms and solutions 70Print quality hints 83Media hints 84 Media handling 84Double-sided printing 84If your printer ha...
Page 9 - vii; Using Color; Using Printer Utilities; Connecting Peripheral Devices
Advanced Features and Troubleshooting Manual vii 6 Using Color Print-quality modes 117 Color corrections 118Controlling color density 119Printing the Color Sampler Charts 123 Overview 123Printing samplers from a Macintosh 125Printing samplers from a PC 127Printing a color sampler chart from the fron...
Page 10 - viii; Using Your Printer with a Scanner; Regulatory Information and Specifications
viii Phaser 740 and 740L Laser Printers 9 Using Your Printer with a Scanner Overview 149Making copies 150 Copying a single page 150Copying multiple pages with an Auto-Document Feeder 151 Using the front panel Copier Menu 152 Copier Menu 153 Placing and scaling images 154 Copying at 100% scale 154Cop...
Page 12 - Printed and on-line books; Setup Guide; User Guide; PhaserShare Networking Setup Guide
2 Phaser 740 and 740L Laser Printers 1 Color Printer Resources Printed and on-line books Setup Guide Printed book is shipped with your printer. Online book is included on the printer’s CD-ROM in pdf (Acrobat) format. ■ Taking inventory ■ Unpacking ■ Setting up ■ Installing printer software User Guid...
Page 13 - PhaserShare Networking Manual; Tektronix World Wide Web sites; Tektronix home page
Advanced Features and Troubleshooting Manual 3 Color Printer Resources 1 Advanced Features and Troubleshooting Manual Online book is included on the printer’s CD-ROM in pdf (Acrobat) and html formats. Order a printed copy: order number 071-0236-00. ■ All about media ■ Using color ■ Advanced troubles...
Page 14 - PhaserLink software
4 Phaser 740 and 740L Laser Printers 1 Color Printer Resources PhaserLink software TekSMART™ Knowledge Base Color Connection What it includes Where to find it Printer administration and support tool using World Wide Web technology ■ Status of print jobs ■ Tracking printer usage ■ Configure printer s...
Page 15 - Advanced Print Features; All about media; Paper Trays
Advanced Features and Troubleshooting Manual 5 Chapter 2 Advanced Print Features All about media Paper Trays Transparency Trays Tektronix laser paper 500 sheets per package 016-1368-00 A/Letter 016-1369-00 A4 Use Tektronix paper for best results. Tray sizes: 436-0282-02 A/Letter 436-0283-02 A4 436-0...
Page 17 - Margins and print area; Supported media sizes selected in drivers and front panel
Advanced Features and Troubleshooting Manual 7 Advanced Print Features 2 Margins and print area The image area of a print is a bit smaller than the media size. You may need to adjust the page margins in your application software to match the print area. N O T E To assure the correct page margins, us...
Page 18 - Media hints; Upper
8 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Media hints C A U T I O N Do not use any media designed for inkjet printers, especially inkjet coated paper and inkjet transparencies. Inkjet media is coated with a substance that will damage the fuser; Tektronix does not furnish service...
Page 19 - Loading media trays; Loading paper; The side to be printed is always; Loading letterhead paper
Advanced Features and Troubleshooting Manual 9 Advanced Print Features 2 Loading media trays Loading paper 1. Push down on the PAPER tray’s metal plate until it clicks, locking it in place. 2. Fan the paper. 3. Place paper in the tray under the hooks. The side to be printed is always face-down in th...
Page 20 - Loading Tektronix transparencies
10 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Loading Tektronix transparencies 1. Push down on the TRANSPARENCY tray’s metal plate until it clicks, locking it in place. 2. Fan the transparencies, being careful not to leave fingerprints, which can result in a smudged print. 3. Place...
Page 21 - Hints for making transparencies; Using the Transparency tray; Using the Multi-Purpose Tray; Medium
Advanced Features and Troubleshooting Manual 11 Advanced Print Features 2 Hints for making transparencies C A U T I O N Do not use any media designed for inkjet printers, especially inkjet coated paper and inkjet transparencies. Inkjet media is coated with a substance that will damage the fuser; Tek...
Page 22 - Standard media
12 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Using the Multi-Purpose Tray The Multi-Purpose Tray serves as another tray for loading any supported type of media ranging in size from 88.9 x 254 mm to 216 x 355.6 mm (3.5 x 10 in. to 8.5 x 14 in.). Load a single sheet or a stack of me...
Page 23 - Setting media thickness
Advanced Features and Troubleshooting Manual 13 Advanced Print Features 2 Setting media thickness Because the printer accommodates varying media weights in the Multi-Purpose Tray, you can manually select a media thickness for the most reliable paper-picking. The Media Thickness Switch is only applic...
Page 24 - Inserting the media; Print
14 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Inserting the media 1. Adjust the guides to the width of the media you are using. 2. Insert the media with the side to be printed face-up and the top of the page entering the printer first . 3. Do not overfill the Multi-Purpose Tray: ke...
Page 25 - Loading specialty media in the Multi-Purpose Tray; Transparency
Advanced Features and Troubleshooting Manual 15 Advanced Print Features 2 Loading specialty media in the Multi-Purpose Tray Tektronix Transparencies 1. Set the Media Thickness Switch to Medium . 2. Adjust the tray’s guides for the width of your Tektronix transparencies. 3. Insert the transparency wi...
Page 26 - Letterhead
16 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Letterhead 1. For the thickness setting, treat letterhead media as you would laser paper. Adjust the Media Thickness Switch according to these guidelines: 2. Adjust the tray’s media guides for the width of your paper. 3. Insert the lett...
Page 28 - Tektronix Glossy Coated Paper / Card Stock
18 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Tektronix Glossy Coated Paper / Card Stock C A U T I O N Do not use any media designed for inkjet printers, especially inkjet coated paper and inkjet transparencies. Inkjet media is coated with a substance that will damage the fuser; Te...
Page 29 - OK; Printing hints
Advanced Features and Troubleshooting Manual 19 Advanced Print Features 2 5. At the front panel’s media type prompt, scroll to the appropriate media type you installed and press OK . 6. In the application’s Print screen under Tray Selection or Paper Source , depending on the driver, select the Multi...
Page 30 - Envelopes; Thick; Card or Envelope
20 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Envelopes 1. Prepare each envelope by tucking the envelope flap inside the envelope. 2. Adjust the printer ’s Media Thickness Switch to Thick . 3. Adjust the tray’s media guides for the width of your envelopes. 4. Insert the envelopes w...
Page 31 - Page Setup; In a supported printer driver:; Guidelines for printing envelopes; Envelopes and Labels
Advanced Features and Troubleshooting Manual 21 Advanced Print Features 2 8. In your application: ■ Create a document with the following measurements: ■ Access the Page Setup menu and make these selections: 9. In a supported printer driver: Select Multi-Purpose Tray as the paper source and send the ...
Page 32 - Laser labels; Label
22 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Laser labels Tektronix recommends using Avery ™ labels: ■ A/Letter: 5160, 5164 ■ A4: L7162, L7165 C A U T I O N Do not use any media designed for inkjet printers. Inkjet media is coated with a substance that will damage the fuser; Tektr...
Page 33 - Guidelines for printing on labels
Advanced Features and Troubleshooting Manual 23 Advanced Print Features 2 6. Refer to your application’s manual for information on page orientation and page margins. If your application has a setting for Avery ™ labels, use it as a template. Otherwise, set margins and spacing according to the guidel...
Page 34 - Tektronix Fabric Transfer Media; Fabric Transfer
24 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Tektronix Fabric Transfer Media 1. Set the Media Thickness Switch to Thick . 2. Adjust the tray’s media guides for the width of your Fabric Transfer media. 3. Insert only one sheet of media at a time, with the side to be printed up (log...
Page 35 - Guidelines for printing on Fabric Transfer media; Jam at Multi-Purpose Tray
Advanced Features and Troubleshooting Manual 25 Advanced Print Features 2 Guidelines for printing on Fabric Transfer media C A U T I O N To avoid media jams and damage to the printer components, make sure that you follow these guidelines. ■ For best print quality and reliability, use only Tektronix ...
Page 36 - Duplex printing; Manual duplex; Paper tray; Automatic duplex
26 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Duplex printing There are two ways that you can make a duplex print: Automatic duplex ■ Requires the Automatic Duplex/Lower Tray Assembly (Tektronix order number ZDPLX) ■ Laser paper only: 75 - 90 g/m 2 (20 - 24 lb.) ■ Automatically pri...
Page 38 - Paper trays
28 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Manual duplex C A U T I O N Use only laser bond paper for duplexing in the paper trays; use laser paper, glossy paper, or card stock for duplexing in the Multi-Purpose Tray. Two-sided printing on specialty media can shorten component li...
Page 41 - Using a; tray
Advanced Features and Troubleshooting Manual 31 Advanced Print Features 2 Using a PAPER tray Side 1 N O T E For a multi-page document, print odd-numbered pages for Side 1. (This selection is application-specific.) 1. Place the paper in the PAPER tray: a. The side to be printed is face-down . b. The ...
Page 43 - Adjusting margins; Adjusting margins for a single-sided print
Advanced Features and Troubleshooting Manual 33 Advanced Print Features 2 Adjusting margins This printer provides a front-panel interface to adjust the page margins: Adjusting margins for a single-sided print You might want to adjust the margins on a single-sided page if the image area is not center...
Page 45 - Adjusting margins for a duplex print
Advanced Features and Troubleshooting Manual 35 Advanced Print Features 2 Adjusting margins for a duplex print You might want to adjust the margins on a two-sided page if the image area of the front side (shown in blue) is not aligned with the image area of the second side (shown in red). 1. Adjust ...
Page 47 - Using fonts; AutoSelect; Downloading fonts
Advanced Features and Troubleshooting Manual 37 Advanced Print Features 2 Using fonts Resident typefaces (PostScript) The printer accepts Adobe Type 1 and Type 3 downloadable fonts, TrueType fonts, PCL5, and a variety of user-defined fonts. To extend font capability, the printer supports a SCSI-conn...
Page 48 - Downloading fonts from a Macintosh
38 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Downloading fonts from a Macintosh 1. From the printer ’s CD-ROM, run the Installer application. Select Custom Install . Select Printer Utilities . 2. From the PhaserTools folder on your computer ’s hard disk, double-click Apple Printer...
Page 49 - Printing a list of resident fonts; From a Macintosh; From a PC or workstation
Advanced Features and Troubleshooting Manual 39 Advanced Print Features 2 Printing a list of resident fonts From a Macintosh 1. From the printer ’s CD-ROM, run the Installer application. Select Easy Install . 2. From the PhaserTools folder on your computer ’s hard disk, double-click Apple Printer Ut...
Page 50 - Using Quick Collate; Requirements; Increasing the collation capacity.
40 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Using Quick Collate Requirements ■ Plus Features (Option FP, order number Z740FP) ■ SCSI external hard disk Quick Collate speeds the collation and printing of large print jobs and multiple sets of documents. The collate function in some...
Page 51 - Using Slip Sheets; Windows 95 / Windows 98 PostScript driver:
Advanced Features and Troubleshooting Manual 41 Advanced Print Features 2 Using Slip Sheets You can have the printer insert a slip sheet, or a divider page, to separate print jobs, multiple copies of a single print job, or individual pages of a print job. There are two selections to make in your pri...
Page 52 - Previewing with Check Print; Check Print; Enable Check Print and reset the timeout
42 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Previewing with Check Print Requirements ■ Plus Features (Option FP, order number Z740FP) ■ Enable the feature in the printer ’s front panel When printing multiple pages through the driver (either multiple copies of a single page or a m...
Page 53 - Use Check Print
Advanced Features and Troubleshooting Manual 43 Advanced Print Features 2 Use Check Print 1. In a supported driver, select Check Print : ■ LaserWriter 8.3.4 driver: In the Print dialog box, click Options . ■ LaserWriter 8.5.1 driver: In the Print dialog box, use the Printer-Specific Options pull-dow...
Page 54 - Using Image Smoothing; Automatic tray switching; Macintosh
44 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Using Image Smoothing Image Smoothing blends adjacent colors in low-resolution images for smoother color transitions. For example, use Image Smoothing to improve the appearance of a 72-dpi image downloaded from the World Wide Web. Image...
Page 55 - Output Order; Output Order: Face Up; Output Order: Face Down
Advanced Features and Troubleshooting Manual 45 Advanced Print Features 2 Output Order This option lets you specify whether your document prints face-up or face-down in the printer ’s output tray. Select the option in one of three ways (driver selections override all other settings): ■ Through the p...
Page 56 - PhaserLink PDF Direct Printing; Custom Install; PhaserPrint Plug-in for Photoshop; Compatibility requirements; Custom
46 Phaser 740 and 740L Laser Printers 2 Advanced Print Features PhaserLink PDF Direct Printing PhaserLink PDF Direct Printing provides drag-and-drop printing of PDF and PostScript files from your web browser in Windows 95 and Windows 98 environments. Just drag any hyperlink for a PDF or PostScript f...
Page 58 - Selecting options in the PhaserPrint dialog box; Number of copies; Print using
48 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Selecting options in the PhaserPrint dialog box Settings you make in the PhaserPrint plug-in remain in effect until you change them. The exception is Number of Copies , which defaults to 1 each time you start the plug-in. N O T E You ca...
Page 59 - Local Port; Printer name
Advanced Features and Troubleshooting Manual 49 Advanced Print Features 2 Print using (Windows) The Print using pop-up menu lets you choose between printing an image or saving the image to disk. It has two to four options, depending on your system configuration: ■ TCP/IP Available if a TCP/IP stack ...
Page 60 - Color Correction
50 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Media size (selection) ■ Paper sizes are printer-specific; refer to the online Help for your printer ’s options. Select your printer in the Printer model field before selecting a paper size. Color Correction ■ The setting remains in eff...
Page 61 - Fast preview
Advanced Features and Troubleshooting Manual 51 Advanced Print Features 2 Fast preview ■ Quick print of your image with slightly reduced image quality. ■ Reflects the printer color correction you selected. ■ For the fastest printing, use the None color correction option. ■ Default is off . Output fa...
Page 62 - Image Smoothing
52 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Image Smoothing ■ Blends adjacent colors so that color transitions are less noticeable. ■ Use this option when the image being printed was scanned at a lower resolution than the printer ’s output resolution. For example, printing an ima...
Page 63 - Landscape orientation; Stylized representation of the page; Center images; Replicate images; Scale; Scale
Advanced Features and Troubleshooting Manual 53 Advanced Print Features 2 Landscape orientation ■ Prints the image horizontally (landscape) on the page. Leave this box unchecked to print the image vertically (portrait) on the page. ■ Refer to the Stylized representation of the page , in the lower le...
Page 64 - Image separation; Number of images
54 Phaser 740 and 740L Laser Printers 2 Advanced Print Features Image separation ■ Only available if the Replicate images box is checked. ■ Type an amount, in inches or millimeters (depending on your system’s measurement standard), to specify the amount of separation between each replicated image. ■...
Page 65 - Image layout
Advanced Features and Troubleshooting Manual 55 Advanced Print Features 2 Image layout ■ Shows how the scaled images will fit horizontally and vertically in the image area of the currently selected Media and Landscape orientation options. ■ Image layout reflects the current Image separation value. ■...
Page 67 - Consumables; User-replaceable components
Advanced Features and Troubleshooting Manual 57 Chapter 3 Consumables User-replaceable components This printer is designed modularly so that it is easy to maintain: several of the components are replaceable. These are the replaceable components for the printer: 1. Transfer Kit (transfer roller/waste...
Page 68 - When to replace components; Toner Cartridges
58 Phaser 740 and 740L Laser Printers 3 Consumables When to replace components When the front panel prompts you to replace a component, make sure that you have replacements on hand. The printer may continue to print until the component is depleted; the printer stops until you replace the toner, Imag...
Page 69 - Imaging Unit
Advanced Features and Troubleshooting Manual 59 Consumables 3 Imaging Unit Fuser Fuser Roll Order numbers Average life (% of coverage) 016-1662-00 5% 60,000 images 15,000 color pages 10% 30,000 images 7,500 color pages 20% 15,000 images 3,750 color pages Front panel messages Imaging Unit:replace ■ C...
Page 70 - Transfer Kit; Consumable life information; Consumables Page; Help Pages
60 Phaser 740 and 740L Laser Printers 3 Consumables Transfer Kit Main Charge Grid Consumable life information This printer provides several convenient methods for accessing the information you need on the life of the user-replaceable components. Refer to “Using the information on the Consumables Pag...
Page 71 - Usage Profile Report; Consumables Status
Advanced Features and Troubleshooting Manual 61 Consumables 3 Usage Profile Report Print from the Help Pages menu in the front panel or set up automatic email notification. PhaserLink software TCP/IP required. Enter the printer ’s Internet address in a web browser. Status of each consumable Access t...
Page 72 - Using the information on the Consumables Page
62 Phaser 740 and 740L Laser Printers 3 Consumables Using the information on the Consumables Page OK Toner Cartridge has more than 500 pages left (average 5% coverage). LOW Toner Cartridge has less than 500 pages left (average 5% coverage). % Remaining Indicates the approximate percentage of the rem...
Page 75 - Getting information by fax
Advanced Features and Troubleshooting Manual 65 Troubleshooting 4 Getting information by fax Another Tektronix resource for up-to-date information is HAL (Highly Automated Library). If you have a fax machine and a touch-tone telephone, you can quickly receive the latest technical hints and tips, sol...
Page 76 - Diagnostic tools
66 Phaser 740 and 740L Laser Printers 4 Troubleshooting Diagnostic tools The printer provides several tools for diagnosing and solving various types of problems; these tools include the following: Consumables Page Found in the front panel’s Help Pages menu. Included is status for each Toner Cartridg...
Page 79 - Maintaining print quality; Basic rules for troubleshooting
Advanced Features and Troubleshooting Manual 69 Troubleshooting 4 Maintaining print quality If you notice a problem with the quality of your prints, the probable solution is replacing one of the consumable components (Toner Cartridges, Imaging Unit, Fuser, Fuser Roll, Transfer Kit, or Main Charge Gr...
Page 80 - Symptoms and solutions; Front Panel Messages
70 Phaser 740 and 740L Laser Printers 4 Troubleshooting Symptoms and solutions Front Panel Messages Symptom Possible Causes Solution Power indicator is blinking The printer is receiving, processing or printing a job. Wait for the job to be completed or cancel the job. You have entered the menu in th...
Page 82 - Print quality problems
72 Phaser 740 and 740L Laser Printers 4 Troubleshooting Print quality problems Black-and-white prints instead of color In the front panel’s Printer Defaults menu, check the default setting for Print Mode . If it is set to Black Only , change the setting to Color . If your printer is a Phaser 740L pr...
Page 89 - If you can’t make a print
Advanced Features and Troubleshooting Manual 79 Troubleshooting 4 If you can’t make a print Symptom Solution Printer not operating Make sure that you plugged in the printer and turned it on. Make sure that you connected the interface cable(s) properly. Print Service Print 1 from the front panel to v...
Page 90 - Problems with jams; Problems with image size and position
80 Phaser 740 and 740L Laser Printers 4 Troubleshooting Problems with jams Symptom Solution Frequent paper-picking errors Make sure that the Media Thickness Switch is set correctly for the media installed in the Multi-Purpose Tray. Refer to page 13 for details on setting media thickness. If the prin...
Page 91 - Problems with automatic duplexing; Printed colors are not what you expected
Advanced Features and Troubleshooting Manual 81 Troubleshooting 4 Problems with automatic duplexing Symptom Solution Output is single-sided Make sure that you have installed the Lower Tray Assembly and that the Duplex Unit is inserted in the upper slot of the printer. Make sure that you have loaded ...
Page 93 - Print quality hints
Advanced Features and Troubleshooting Manual 83 Troubleshooting 4 Print quality hints To ensure the best print quality and the most reliable printer operation, follow these simple guidelines: ■ Use high-quality paper and only Tektronix transparencies and glossy coated paper. ■ Do not use any media d...
Page 94 - Media handling; Manual Duplex with the Multi-Purpose tray.; Specialty media
84 Phaser 740 and 740L Laser Printers 4 Troubleshooting Media hints Use high-grade media. For best reliability and image-quality, always use Tektronix media. Refer to the printer ’s User Guide for ordering information. Do not use media designed for inkjet printers; it may damage the Fuser. Media han...
Page 95 - Improving print speed; Relative port speed
Advanced Features and Troubleshooting Manual 85 Troubleshooting 4 Improving print speed Relative port speed Ethernet and Token Ring are the fastest ports, followed by the parallel port, then the LocalTalk port. Fastest print time The total print time depends on the following: ■ Image complexity ■ Im...
Page 97 - Printing PANTONE Colors
Advanced Features and Troubleshooting Manual 87 Troubleshooting 4 Printing PANTONE Colors If printer-specific PANTONE Colors are not printing as expected, make sure that you are printing without any color corrections selected. Refer to “PANTONE® Color Files” on page 130 for more information. There a...
Page 98 - Selecting page sizes in Windows applications
88 Phaser 740 and 740L Laser Printers 4 Troubleshooting Selecting page sizes in Windows applications In some Windows applications, you can select printer page sizes in a Print Setup dialog box accessed from the File menu. If you use a Print Setup dialog box to select the printer from your applicatio...
Page 99 - Fonts printing incorrectly from Windows
Advanced Features and Troubleshooting Manual 89 Troubleshooting 4 Fonts printing incorrectly from Windows If fonts are printing incorrectly from Windows, make sure that you installed the correct printer with the supported driver and PostScript printer description file (ppd). If you are not sure whic...
Page 100 - Sharing the printer on a network; Driver, utility files, and front panel interactions; Use Printer Setting; If the Apple Printer Utility does not work (AppleTalk)
90 Phaser 740 and 740L Laser Printers 4 Troubleshooting Sharing the printer on a network Driver, utility files, and front panel interactions If your printer is shared on a network, you can affect prints made by others when you download a utility file or change the printer ’s default settings using t...
Page 101 - Startup page prints even though it is disabled; Error messages on the Startup Page
Advanced Features and Troubleshooting Manual 91 Troubleshooting 4 Startup page prints even though it is disabled If the printer detects a non-fatal error at power-up (for example, faulty printer ports and some memory failures), the Startup Page prints, even if you have disabled it. In this case, the...
Page 102 - PostScript printing errors; date
92 Phaser 740 and 740L Laser Printers 4 Troubleshooting PostScript printing errors If your printer reports a PostScript error when printing from Adobe PageMaker, Adobe FreeHand, QuarkXPress, or Canvas, you may be using an older or incorrect version of the PostScript Printer Description File (PPD). R...
Page 103 - Enabling the PostScript error handler; Menu
Advanced Features and Troubleshooting Manual 93 Troubleshooting 4 Enabling the PostScript error handler The error handling utility helps diagnose problems when a job doesn’t print; it provides a PostScript error-handling function to help determine the cause of some PostScript printing problems. When...
Page 104 - Error codes; Error XX
94 Phaser 740 and 740L Laser Printers 4 Troubleshooting Error codes If the printer ’s front panel displays a message Error XX , find the error code in this table and follow the instructions for resolving the problem. Error User Corrective Action Error 01 ■ Remove and re-install black Toner Cartridge...
Page 107 - Clearing a media jam; Open left side door
Advanced Features and Troubleshooting Manual 97 Troubleshooting 4 Clearing a media jam If the printer has frequent media jams, make sure that you follow these guidelines: ■ Always use high-quality laser paper, recommended labels, and Tektronix transparencies, glossy paper, and fabric transfer media....
Page 108 - Jam at A; Solution 1; Solution 2
98 Phaser 740 and 740L Laser Printers 4 Troubleshooting Jam at A Solution 1 1. Open the left side door (if your printer has a Lower Tray Assembly installed, open the upper left side door). 2. Remove the complete piece of jammed media. Solution 2 1. Remove the media tray (if your printer has a Lower ...
Page 109 - Jam at B
Advanced Features and Troubleshooting Manual 99 Troubleshooting 4 Jam at B Solution 1 1. Open the lower left side door. 2. Remove the complete piece of jammed media. Solution 2 1. Remove the selected media tray ( middle or lower media tray). 2. Remove the complete piece of jammed media from inside t...
Page 110 - Jam at C
100 Phaser 740 and 740L Laser Printers 4 Troubleshooting Jam at C C A U T I O N The Fuser is hot; to avoid personal injury, handle only the areas marked in blue. If desired, open the front door and wait for the Fuser to cool before touching it. 1. Remove the Fuser: a. Open the printer ’s front door....
Page 111 - firmly
Advanced Features and Troubleshooting Manual 101 Troubleshooting 4 3. Turn the Fuser ’s large blue knob clockwise or counterclockwise to release the jammed media. 4. Remove the complete piece of jammed media from the Fuser. 5. Re-insert the Fuser Roll into the Fuser (press firmly to snap it into pla...
Page 112 - Jam at D
102 Phaser 740 and 740L Laser Printers 4 Troubleshooting Jam at D Solution 1 C A U T I O N The Fuser is hot; to avoid personal injury, handle only the areas marked in blue. If desired, open the front door and wait for the Fuser to cool before touching it. 1. Check the exit opening for media that has...
Page 114 - Jam at E
104 Phaser 740 and 740L Laser Printers 4 Troubleshooting Jam at E Solution 1 1. Remove the jammed media from the output tray. 2. Open and close the printer ’s front door to clear the error message in the front panel. Solution 2 1. Pull open the access door (above the plastic output tray) and remove ...
Page 117 - Occasional cleaning
Advanced Features and Troubleshooting Manual 107 Troubleshooting 4 Occasional cleaning C A U T I O N When using isopropyl alcohol for cleaning, make sure that the alcohol is at least 90% pure, obtainable from your local pharmacy. (Never use rubbing alcohol or alcohol with additives; it can damage th...
Page 118 - Duplex Unit
108 Phaser 740 and 740L Laser Printers 4 Troubleshooting Regularly scheduled cleaning is not necessary for this printer. However, if your printer experiences frequent media jams, clean these printer parts: Paper-pick rollers ( a ) ■ Use the cleaning tray with 90% pure isopropyl alcohol. ■ Refer to t...
Page 119 - Printing the cleaning page
Advanced Features and Troubleshooting Manual 109 Troubleshooting 4 Printing the cleaning page The printer contains instructions for cleaning the rollers and Duplex Unit. 1. At the printer ’s front panel, press Menu . 2. Scroll to Cleaning . Press Menu ; this message appears: 3. Press Print . Follow ...
Page 120 - Cleaning the sensor; Cleaning other rollers
110 Phaser 740 and 740L Laser Printers 4 Troubleshooting Cleaning the sensor If your printer ’s front panel displays Error 30 , clean the sensor inside the printer. 1. Turn the printer off and open the printer ’s front door. 2. Remove the Imaging Unit: a. Loosen the two thumbscrews by turning them c...
Page 121 - PhaserLinkTM Printer Management software
Advanced Features and Troubleshooting Manual 111 Chapter 5 Printer Management PhaserLink™ Printer Management software PhaserLink Printer Management software is a printer management tool that uses World Wide Web technology to provide printer information and functionality: ■ Job status ■ Printer usage...
Page 122 - For the system administrator
112 Phaser 740 and 740L Laser Printers 5 Printer Management Usage Profile Usage Profile provides a proactive strategy for service, maintenance, and administration of your printer. You can keep track of most printer parameters in more detail than even PhaserLink provides. Information in the Usage Pro...
Page 123 - Job Accounting
Advanced Features and Troubleshooting Manual 113 Printer Management 5 Job Accounting The printer stores a log file containing information about jobs printed. The file is a list of job accounting records. Each record contains fields such as user name, job name, pages printed, job times, and ink used....
Page 124 - Enabling and disabling the Startup Page; From PhaserLink Printer Management software; From utility files; From the printer’s front panel
114 Phaser 740 and 740L Laser Printers 5 Printer Management Enabling and disabling the Startup Page You can choose to have a Startup Page print each time the printer is turned on or reset, or you can disable the Startup Page. There are three methods for enabling/disabling the Startup Page: From Phas...
Page 125 - Changing the Energy Star timeout
Advanced Features and Troubleshooting Manual 115 Printer Management 5 Changing the Energy Star timeout ■ When the printer is idle for the time set in the Energy Star front panel menu, the printer cools down completely. When the printer exits the Energy Star mode, it is ready to print in about 90 sec...
Page 126 - Protected mode for the front panel menu; Macintosh utility files:
116 Phaser 740 and 740L Laser Printers 5 Printer Management Protected mode for the front panel menu System administrators can control user access to the front panel menus with the following utility files (refer to page 135 for instructions on dowloading utility files): Macintosh utility files: ■ Men...
Page 128 - Color corrections
118 Phaser 740 and 740L Laser Printers 6 Using Color Color corrections The printer provides TekColor Dynamic Correction, which consists of the following color correction modes: N O T E If your printer is on a network and you have changed the front panel settings, tell other users on the network. The...
Page 129 - Controlling color density; Print the Color Reference Page
Advanced Features and Troubleshooting Manual 119 Using Color 6 Controlling color density The printer ’s front panel lets you adjust the density of toner applied to media, compensating for the changes in color intensity that occur as components age. Follow these steps to adjust the color density. Pri...
Page 131 - Adjust the colors
Advanced Features and Troubleshooting Manual 121 Using Color 6 Adjust the colors 1. Use the Calibrate Colors menu in the printer ’s front panel to adjust the density according to the values you recording in the previous procedure. Scroll to Adjust Each Color and press Menu . ■ The current setting fo...
Page 133 - Printing the Color Sampler Charts; Overview
Advanced Features and Troubleshooting Manual 123 Using Color 6 Printing the Color Sampler Charts Overview Color sampler charts are colored rectangles with each color ’s component values; they help you select colors in an application that can be reproduced on your printer. Component values are percen...
Page 134 - Color charts; Color sampler chart descriptions
124 Phaser 740 and 740L Laser Printers 6 Using Color Color charts ■ Which color chart you print and use depends on how your application selects color. For information on color selection, refer to the application’s documentation, then print one or more of the color sampler charts. ■ Each color sample...
Page 135 - Printing samplers from a Macintosh; Installing color correction files
Advanced Features and Troubleshooting Manual 125 Using Color 6 Printing samplers from a Macintosh N O T E Use the same color correction to print the chart and to print from your application. Any other color correction selection in the driver causes colors to print differently than expected. Installi...
Page 136 - Printing a color sampler chart; Printing the desired color from an application
126 Phaser 740 and 740L Laser Printers 6 Using Color Printing a color sampler chart 1. From your computer ’s hard disk, open the PhaserTools folder. 2. Double-click Apple Printer Utility; a Printer Selector dialog box appears: ■ Under AppleTalk Zones , select your printer ’s zone. ■ Under Printers ,...
Page 137 - Printing samplers from a PC; Install; Downloading a color correction file; PC users
Advanced Features and Troubleshooting Manual 127 Using Color 6 Printing samplers from a PC N O T E Use the same color correction to print the chart and to print from your application. Any other color correction selection in the driver causes colors to print differently than expected. Installing colo...
Page 138 - Selecting a color correction in an application
128 Phaser 740 and 740L Laser Printers 6 Using Color Printing a color sampler chart 1. Open the PHSRTOOL directory. Open the SAMPLERS subdirectory. 2. Send to the printer the desired color sampler chart: ■ PC users : Use the DOS COPY command. ■ Workstation users : Send the file to the printer as you...
Page 139 - Printing a color sampler chart from the front panel
Advanced Features and Troubleshooting Manual 129 Using Color 6 Printing a color sampler chart from the front panel N O T E The HSB (Hue, Saturation, Brightness) color sampler chart and the PANTONE Color sampler chart cannot be printed from the front panel. To print a PANTONE Color chart, refer to “P...
Page 140 - PANTONE; Methods of printing PANTONE; Printer-specific PANTONE
130 Phaser 740 and 740L Laser Printers 6 Using Color PANTONE ® Color Files For the latest information on color libraries, visit the Tektronix web site at www.tek.com/Color_Printers/ or contact your local Tektronix reseller. PANTONE Color files for your printer include color library files for specifi...
Page 141 - For final output on a color printing press; Commercial Press
Advanced Features and Troubleshooting Manual 131 Using Color 6 For final output on a color printing press For colors to be printed as a process color (no spot colors), follow these steps: 1. Open the application. 2. Before separating the file for printing press plates, replace the printer ’s PANTONE...
Page 142 - PC
132 Phaser 740 and 740L Laser Printers 6 Using Color Installing the PANTONE ® Color files Macintosh 1. From the printer ’s CD-ROM, use the Installer application. 2. From the Custom Install window, install the following: ■ PANTONE ® Color Files ■ Printer Utilities PC 1. From the printer ’s CD-ROM, ru...
Page 143 - Printing the PANTONE; Printing individual pages from Acrobat Reader; From a nonsupported driver:; Printing the entire chart
Advanced Features and Troubleshooting Manual 133 Using Color 6 Printing the PANTONE ® Color Chart Macintosh Printing individual pages from Acrobat Reader 1. You will need to install Acrobat Reader if you want to print individual pages from the PANTONE ® Color chart. Insert the CD-ROM in your compute...
Page 144 - COPY
134 Phaser 740 and 740L Laser Printers 6 Using Color PC Printing individual pages from Acrobat Reader 1. You will need to install Acrobat Reader if you want to print individual pages from the PANTONE ® Color chart. Insert the CD-ROM in your computer ’s drive, go to the Manuals directory, and install...
Page 145 - Using the files on the printer’s CD-ROM; Downloading files from a Macintosh; Using the Apple Printer Utility to download files
Advanced Features and Troubleshooting Manual 135 Chapter 7 Using Printer Utilities In addition to using the printer ’s front panel or the options in a supported driver, the printer ’s utility files offer another method for changing the way the printer operates. In some cases, a selection can only be...
Page 146 - Save PostScript output as
136 Phaser 740 and 740L Laser Printers 7 Using Printer Utilities 1. From the printer ’s CD-ROM, run the Installer application. Select Custom Install . Select Printer Utilities . 2. From your computer ’s hard disk, open the PhaserTools folder. Open the Printer Utilities folder. 3. From the PhaserTool...
Page 147 - Using the; Turning on/off the Startup Page
Advanced Features and Troubleshooting Manual 137 Using Printer Utilities 7 Using the Apple Printer Utility to perform other tasks In addition to downloading PostScript files and fonts, you can use the Apple Printer Utility to perform the following specialized tasks: Turning on/off the Startup Page 1...
Page 148 - Downloading files from a PC
138 Phaser 740 and 740L Laser Printers 7 Using Printer Utilities Downloading files from a PC Windows 3.1 1. From the printer ’s CD-ROM, run setup.exe . Select Custom Install . Select Printer Utilities . 2. From your computer ’s hard disk, open the PHSRTOOL directory. Open the PHSR740 subdirectory. 3...
Page 149 - Windows NT; Start; Programs
Advanced Features and Troubleshooting Manual 139 Using Printer Utilities 7 Windows NT 1. From the printer ’s CD-ROM, run setup.exe . Select Custom Install . Select Printer Utilities . 2. Select the utility file you want to send to the printer, for example RESET.PS . 3. In the taskbar on your screen,...
Page 150 - Downloading files from the Tektronix World Wide Web site
140 Phaser 740 and 740L Laser Printers 7 Using Printer Utilities Downloading files from the Tektronix World Wide Web site Tektronix has a site on the World Wide Web that you can reach from a web browser, at the following address: www.tek.com/Color_Printers/ At the Tektronix Color Printer home page, ...
Page 151 - Downloading files from the Tektronix ftp server; anonymous
Advanced Features and Troubleshooting Manual 141 Using Printer Utilities 7 Downloading files from the Tektronix ftp server Utility files included on the printer ’s CD-ROM let you set up the printer from UNIX and VMS workstations to select between media trays, print quality modes, color correction mo...
Page 153 - Connecting Peripheral; SCSI peripheral devices
Advanced Features and Troubleshooting Manual 143 Chapter 8 Connecting Peripheral Devices Your printer ’s optional SCSI (Small Computer System Interface) port is used for connecting external hard disk drives and scanners — all are SCSI devices . The Plus, Duplex, and Extended configurations of the pr...
Page 154 - Connecting SCSI devices; Required items; Tektronix hard disk
144 Phaser 740 and 740L Laser Printers 8 Connecting Peripheral Devices Connecting SCSI devices Required items ■ A SCSI peripheral cable for each SCSI device. ■ The printer uses a SCSI-2, 50-pin connector. ■ One SCSI cable terminator, unless one of the SCSI devices has an internal terminator. To orde...
Page 155 - Connecting one SCSI device
Advanced Features and Troubleshooting Manual 145 Connecting Peripheral Devices 8 Connecting one SCSI device C A U T I O N To avoid damaging components, before you connect or disconnect a SCSI cable, turn off the printer, then turn off the SCSI device. 1. Turn off the printer and the SCSI device. 2. ...
Page 156 - Connecting multiple SCSI devices
146 Phaser 740 and 740L Laser Printers 8 Connecting Peripheral Devices Connecting multiple SCSI devices C A U T I O N To avoid damaging components, before you connect or disconnect a SCSI cable, turn off the printer and all SCSI devices. Before you turn on the printer, turn on the SCSI devices. 1. T...
Page 157 - Initializing a formatted SCSI device; Macintosh users; PC and workstation users
Advanced Features and Troubleshooting Manual 147 Connecting Peripheral Devices 8 Initializing a formatted SCSI device Most external hard disks are formatted at the factory and only need to be initialized. Macintosh users 1. From the printer ’s CD-ROM, run the Installer application. Select Custom Ins...
Page 158 - Enabling and disabling SysStart Job execution
148 Phaser 740 and 740L Laser Printers 8 Connecting Peripheral Devices Enabling and disabling SysStart Job execution ■ You may load a startup ( Sys/Start) file onto an external hard disk. The Sys/Start job file is similar to an init file: When you turn on the printer, the file executes — providing t...
Page 159 - Using Your Printer
Advanced Features and Troubleshooting Manual 149 Chapter 9 Using Your Printer with a Scanner Overview By attaching a recommended scanner to your printer, you can use the printer as a color copier. Settings for copies are made at the printer ’s front panel. For example, you can specify the number of ...
Page 160 - Making copies; Copying a single page
150 Phaser 740 and 740L Laser Printers 9 Using Your Printer with a Scanner Making copies Copying a single page Making a copy with your scanner and printer is similar to making a copy with a photocopier: 1. Raise the scanner ’s document cover. 2. Place the original image face-down on the scanner ’s g...
Page 161 - Copying multiple pages with an Auto-Document Feeder
Advanced Features and Troubleshooting Manual 151 Using Your Printer with a Scanner 9 Copying multiple pages with an Auto-Document Feeder If your scanner is equipped with an Auto-Document Feeder (ADF), you can copy an entire set of originals at one time and produce multiple, collated copies. 1. Make ...
Page 162 - Using the front panel Copier Menu
152 Phaser 740 and 740L Laser Printers 9 Using Your Printer with a Scanner Using the front panel Copier Menu The printer allows you to control the settings listed in the table below. From the printer ’s Help Pages menu, select Menu Map to print a Copier Menu. Copier menu setting Purpose # of Copies ...
Page 163 - Copier Menu
Advanced Features and Troubleshooting Manual 153 Using Your Printer with a Scanner 9 Copier Menu Exit Copy Exit Copy Exit Copy Exit Copy Exit Copy Exit Copy Exit Copy Exit Copy OK # of Copies Color Mode Lighten / Darken Color Saturation Zoom Scan Area Select Tray Save Defaults Exit Copy Press Scanne...
Page 164 - Placing and scaling images; Copying at 100% scale; Original print; Original on the scanner’s glass; Copy; Copy print
154 Phaser 740 and 740L Laser Printers 9 Using Your Printer with a Scanner Placing and scaling images Copying at 100% scale When you copy originals at 100% scale, the copy image is the same size as the original. Note however, that printers are typically unable to print to the extreme edges of the pr...
Page 165 - Copying to fit full-bleed images; Zoom
Advanced Features and Troubleshooting Manual 155 Using Your Printer with a Scanner 9 Copying to fit full-bleed images If your original’s image extends to its outer edges — often called a full-bleed image — and you wish to copy the entire image, set Zoom to approximately 95%. The full image will be p...
Page 166 - Scaling images using Zoom; Scaling images using Scan Area
156 Phaser 740 and 740L Laser Printers 9 Using Your Printer with a Scanner Scaling images using Zoom You can reduce or enlarge an original image using the Zoom function. 1. Original print Find a small, full-bleed original image. 2. Original on scanner’s glass Place the original face-down in your sca...
Page 167 - Regulatory Information
Advanced Features and Troubleshooting Manual 157 Chapter 10 Regulatory Information and Specifications Canadian EMC (Electromagnetic Compatibility) regulatory standards ■ This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio In...
Page 168 - Declaration of conformity
158 Phaser 740 and 740L Laser Printers 10 Regulatory Information and Specifications Declaration of conformity for 220-230 VAC equipment Tektronix, Inc.Color Printing and Imaging DivisionP.O. Box 1000Wilsonville, Oregon 97070-1000 U.S.A. declares, under our sole responsibility, that the products Phas...
Page 169 - FCC Class B device
Advanced Features and Troubleshooting Manual 159 Regulatory Information and Specifications 10 FCC Class B device for 220-230 VAC equipment The equipment described in this manual generates and uses radio frequency energy. If it is not installed and used properly in strict accordance with Tektronix’ i...
Page 170 - Material Safety Data Sheets
160 Phaser 740 and 740L Laser Printers 10 Regulatory Information and Specifications Material Safety Data Sheets Proper management of environmental resources protects the well-being of our employees, customers, shareholders, and the communities we are a part of worldwide. Tektronix establishes and ma...
Page 171 - MSDS for Toner
Advanced Features and Troubleshooting Manual 161 Regulatory Information and Specifications 10 MSDS for Toner Section 1 – Product Identification Trade Names: Tektronix Part Number: Black Toner Cartridge 016-1656-00, 016-1684-00 Cyan Toner Cartridge 016-1657-00, 016-1685-00 Magenta Toner Cartridge 016...
Page 173 - Specifications
Advanced Features and Troubleshooting Manual 163 Regulatory Information and Specifications 10 Specifications Operating range: temperature and humidity The operating range is contained within the temperature/humidity space defined by the following points: Celsius: 15.5 o C, 10% RH 32.2 o C / 10% RH 3...
Page 174 - Power Consumption; Dimensions of standard unit
164 Phaser 740 and 740L Laser Printers 10 Regulatory Information and Specifications Power Consumption Meets Energy Star power conservation requirements. Dimensions of standard unit (without Lower Tray Assembly) Height: 464 mm (18.3 in.) Depth: 501 mm (19.7 in.) Width: 507 mm (20* in.) *782 mm (30.8 ...
Page 175 - Index
Advanced Features and Troubleshooting Manual 165 Index 2-sided printing 26 A adjusting color density 119 low-resolution images 44 scale of copies 154 adjusting margins duplex print 35 single-sided print 33 Adobe Photoshop plug-in 46 altitude, operating range 163 Apple Printer Utility, using 135 Auto...