Sprint EX720 - Manual

Section 1 Sprint Mobile Broadband Express Card Basics

Section 1A: Introducing the Sprint Mobile Broadband Express Card 3 S e c t i o n 1 A Introducing the Sprint MobileBroadband Express Card In This Section Your Sprint Mobile Broadband Express Card CDMA Networks Express Card Broadband Wireless Modem Package Contents About This Guide This section introd...

4 Section 1A: Introducing the Sprint Mobile Broadband Express Card Your Sprint Mobile BroadbandExpress Card Your Sprint Mobile Broadband Express Card connects to an Express Card slot and functions as a wireless network EVDO device. This card allows you to: Access your company network. Send and recei...

Section 1A: Introducing the Sprint Mobile Broadband Express Card 5 email attachments easily and access online information whenand where you need it most. The card runs on most current Windows-compatible laptop or desktop computers that have an Express Card slot, and it provides data transmission of ...

6 Section 1A: Introducing the Sprint Mobile Broadband Express Card to launch an extranet client after you connect to the CDMA network. Global Positioning System Receiver The Express Card also has a built-in high sensitivity Global Positioning System (GPS) receiver. A GPS receiver uses signals from a...

Section 1A: Introducing the Sprint Mobile Broadband Express Card 7 Package Contents Your Sprint Mobile Broadband Express Card package contains the following components: Sprint Mobile Broadband Express Card by Novatel Wireless Merlin EX720 A Guide to Using Your Sprint Mobile BroadbandExpress Card Spr...

Section 1B: Getting Started 9 S e c t i o n 1 B Getting Started With Your Sprint Mobile Broadband Express Card In This Section Getting Started The Sprint Mobile Broadband Express Card Software Activating and Using Sprint Service Care and Maintenance This section outlines the basics of getting starte...

10 Section 1B: Getting Started Getting Started Before you can begin using your Sprint Mobile Broadband Express Card, you must first: 1. Install the Sprint Connection Manager Software, including the Sprint Mobile Broadband Express Card driver software. 2. Activate your Sprint account (unless the Expr...

Section 1B: Getting Started 11 Activating and Using Sprint Service Before using your Sprint Mobile Broadband Express Card, you must first set up your Sprint wireless network account. Call Sprint Customer Service If you will be using your Sprint Mobile Broadband Express Card primarily for business pu...

12 Section 1B: Getting Started Unless your card has been preactivated, the Sprint Connection Manager Software application will automatically detect that no account has been configured when you run it for the first time. The Sprint Activation Wizard will then start and guide you through the activatio...

Section 2 Installing the Sprint Mobile Broadband Express Card

Section 2A: Installing the Sprint Mobile Broadband Express Card 15 S e c t i o n 2 A Installing the Sprint Mobile Broadband Express Card Getting Started Installing the Sprint Connection Manager Software Inserting and Removing the Sprint Mobile Broadband Express Card Activating Your Sprint Mobile Bro...

Section 2A: Installing the Sprint Mobile Broadband Express Card 17 System Requirements The Sprint Mobile Broadband Express Card is supported on the following operating systems: Windows® 2000 Windows® XP To install and run the Sprint Mobile Broadband Express Card and accompanying Sprint Connection Ma...

Section 2A: Installing the Sprint Mobile Broadband Express Card 19 4. Click Restart or Finish to complete installation of the Sprint Connection Manager. Once the installation procedure is complete and you have rebooted your computer (either automatically or manually), launch Sprint Connection Manage...

20 Section 2A: Installing the Sprint Mobile Broadband Express Card 9. Windows detects the new hardware (Sprint Mobile Broadband Express Card) and installs the necessary drivers. The Add New Hardware Wizard or Found New Hardware Wizard starts, depending on your operating system. (For additional infor...

Section 2A: Installing the Sprint Mobile Broadband Express Card 21 five minutes. You may stop the installation at any time by clicking Cancel . 3. Once the firmware has been successfully downloaded, a confirmation screen appears. Click OK to return to the Sprint Connection Manager main user interfac...

22 Section 2A: Installing the Sprint Mobile Broadband Express Card A portion of the card (the black section) will remain outside the Express Card slot or card bay. This section contains the card’s antenna and the LED (light emitting diode). Because the card is not entirely contained in your computer...

Section 2A: Installing the Sprint Mobile Broadband Express Card 23 Removing the Sprint Mobile Broadband Express Card 1. Close the Sprint Connection Manager program if it is running. There are three ways to close the program: Click the close icon on the interface. – or – Right-click the Sprint Connec...

24 Section 2A: Installing the Sprint Mobile Broadband Express Card 2. Remove the card from your computer’s Express Card slot by gripping the card on both sides and pulling straight out to avoid damaging the modem’s antenna. Activating Your Sprint Mobile Broadband Express Card The final step to makin...

Section 2B: Sprint Connection Manager Software 27 S e c t i o n 2 B Sprint Connection Manager Software In This Section The Sprint Connection Manager Software The Sprint Connection Manager Software Window System Tray Icons Establishing and Terminating Connections Sprint Connection Manager Software Me...

Section 2B: Sprint Connection Manager Software 31 About the Interface The following application functions are available within the main window of the Sprint Connection Manager Software: Close: Closes the interface and exits the software. Go: Initiates a connection. Stop: Ends or cancels a connection...

32 Section 2B: Sprint Connection Manager Software The Menu Button Clicking the Menu button, located in the upper-left corner of the interface, provides access to the Sprint Connection Manager Software menu. Some menu options will remain inactive or unavailable if a connection has not been establishe...

Section 2B: Sprint Connection Manager Software 33 The Minimize and Close Buttons The Minimize button closes the window but leaves the program running. When the program is minimized, its icon in the system tray can be used to determine the card status. (See “System Tray Icons” on page 38.) Once minim...

34 Section 2B: Sprint Connection Manager Software Connection Status The Sprint Connection Manager Software interface provides information about your current connection status. Other messages may appear as a result of customized options. Insert your Device... If the Sprint Connection Manager Software...

Section 2B: Sprint Connection Manager Software 35 Connecting In this state, Sprint Connection Manager is attempting to make a connection. During this action, the display will progress from “Connecting” to “Authenticating,” to “Authenticated.” The signal strength icon is visible and the GO button cha...

36 Section 2B: Sprint Connection Manager Software Indicator Area The indicator area displays icons that help you keep track of your signal strength and roaming status, notify you when you receive messages, and indicate whether certain options or features are enabled. The following table lists the in...

Section 2B: Sprint Connection Manager Software 37 The GO Button The GO button is used to establish and cancel a connection. The text on the button changes during different connection stages. GO – Ready to establish a connection. Click the button to start a connection. Stop – Once a connection is est...

38 Section 2B: Sprint Connection Manager Software System Tray Icons The Sprint Connection Manager Software displays an icon in the system tray (which is usually located in the lower-right portion of the display screen on your computer). The system tray icon indicates your connection status. Icon Mea...

Section 2B: Sprint Connection Manager Software 39 Establishing and Terminating Connections The Sprint Connection Manager Software interface can be used to establish and terminate connections with the Sprint Mobile Broadband Express Card by simply clicking the GO or Stop buttons. Sprint Connection Ma...

Section 2C: Menu Options 41 S e c t i o n 2 C Menu Options In This Section Overview of Menu Items Menu Item Details Settings The Sprint Connection Manager’s primary menu options allow you to manage your card’s connections and settings. This chapter provides an overview and brief description of each ...

44 Section 2C: Menu Options Menu Item Details Alert Log The Alert Log provides a record of all alerts that have been generated while establishing and maintaining your connections and settings. You can use the Alert Log to help isolate and resolve connection issues. To display the Alert Log: Select M...

Section 2C: Menu Options 45 To display the Connection History: Select Menu > Connection History . For each message, the Connection History displays: The date and time the connection was initiated. The phone number dialed for data connections. The type of connection. The duration of the connection...

46 Section 2C: Menu Options To access the Device Info & Diagnostics menu: Select Menu > Device Info & Diagnostics . To view information about your system, including installed files: Click the System Information button. Information obtained from the System Information sections can be used ...

Section 2C: Menu Options 47 The Privacy Consent Agreement screen appears (if this option is enabled or turned on). Please read the Privacy Consent Agreement carefully and select Accept to agree to the Privacy Consent Agreement terms or Do Not Accept to cancel the service. Once you accept the agreeme...

Section 2C: Menu Options 49 Spint Nextel Location & Search Menu The Sprint Nextel Location & Search menu is displayed once service has been acquired (shown below). From this menu you can locate the nearest Sprint store, restaurants, banks, hotels, gas stations, or coffee houses by clicking o...

50 Section 2C: Menu Options Sprint Nextel Location & Search menu options The Sprint Nextel Location & Search menu gives you the following options to choose from: Find Nearest To search for specific information you can type directly in the Find Nearest search box. Enter your search term and c...

Section 2C: Menu Options 51 To check for software updates: Select Menu > Software Updates > Check Now . To enable or disable automatic monthly checks: Select Menu > Software Updates > Check for updates once a month . A check mark next to the option indicates that it is enabled. Click OK ...

52 Section 2C: Menu Options Settings The Settings window from the Menu allows you to configure the Sprint Connection Manager Software to suit your preferences. In the Settings window you can: Enable and disable several features, including Window Always on Top and Connection History, set program laun...

Section 2C: Menu Options 53 Settings Window The Settings window contains three options: General Sprint Location Services Sprint Vision - Novatel Wireless or Sprint Data Link (depending on the type of connection). General To display the General settings options, select Menu > Settings > General...

54 Section 2C: Menu Options Sprint Location Services Settings To customize your Sprint Location Services settings, select Menu > Settings > Sprint Location Services , and then select from the following menu options: Enable Location On Device – Select this check box to have the location on your...

Section 2C: Menu Options 55 Sprint Location Services Dialog Box Mapping and Search Service The Mapping & Search Service section is used to set your connection preferences or service settings. You can select to connect to Microsoft Live, Map Quest, Yahoo! Maps, or Google Maps. This section lets y...

56 Section 2C: Menu Options Map Quest – Select the Map Quest option to have Sprint Connection Manager connect to only MapQuest. You can disable MapQuest at any time if you are not connected to any network by selecting another option. Yahoo! Maps – Select the Yahoo! Maps option to have Sprint Connect...

Section 2C: Menu Options 57 Location-Based Service Limitations You are allowed only one location fix per hour while indoors. Location mobility is not fully supported in this release. Please note the following: You must be in Sprint coverage area in order to obtain a location fix while indoors. You m...

58 Section 2C: Menu Options GPS Testing You can perform GPS preconnection tests before you connect to the Sprint network. Your card’s GPS receiver must be locked on to at least three orbiting satellites to calculate a 2D position (latitude and longitude) and track movement. When it is locked on to f...

Section 2C: Menu Options 59 Sprint Settings To customize your Sprint Vision - Novatel Wireless settings or Sprint Data Link settings, select Menu > Settings > Sprint PCS (connection name), and then select from the following menu options: Always Show Welcome Screen – Select this check box to ha...

60 Section 2C: Menu Options You may now use your card in NDIS mode and experience automatic connectivity without launching Sprint Connection Manager. Service Settings (Mode) The Mode section is used to set your connection preferences or service settings. You can choose to connect to only 1xEV-DO (hi...

Section 2C: Menu Options 61 connection Sprint Connection Manager will search for only 1xRTT networks. Applying your Mode Preference 1. Click OK or Apply on the Settings dialog box to reset your card. When you apply your service preference the following dialog will appear: “Service setting was change...

Section 2C: Menu Options 63 Enabling and Disabling Roam Guard Check the Roam Guard box to have Sprint Connection Manager notify you each time you make a connection and roam outside the network. Each time you roam, the following message will appear: “Outgoing or Incoming Roaming Data detected, roamin...

64 Section 2C: Menu Options Applying your Roaming Preference 1. Click OK or Apply on the Settings dialog box to reset your card. When you apply your roaming preference the following dialog will appear: “Roaming setting was changed successfully. Please wait while modem is reset for the changes to tak...

Section 2D: Troubleshooting Tips 67 S e c t i o n 2 D Troubleshooting Tips In This Section Problem Causes and Suggestions Reinstalling the Sprint Mobile Broadband Express Card Driver Resolving Resource Conflicts Additional Troubleshooting Tools This section provides assistance in diagnosing and solv...

Section 2D: Troubleshooting Tips 69 Error: Splash Screen is Frozen The splash screen of the Sprint Connection Manager Software is frozen. Error: Not in Service The Sprint Connection Manager Software interface displays the message, “Not in Service.” Possible Causes Suggestions You may have a resource...

70 Section 2D: Troubleshooting Tips Error: Connection Gets Dropped When attempting a data connection with Sprint Connection Manager, the connection gets dropped as soon as it is established. (The status goes from “Connecting” and “Connected” back to “Click ‘ GO ’ to Connect.”) Reinstalling the Sprin...

Section 2D: Troubleshooting Tips 71 Windows® 2000 To verify that the correct driver is installed: 1. Locate the existing driver. 2. Update the driver. To locate the driver: 1. Close all Windows programs and open the Control Panel by selecting Start > Settings > Control Panel . 2. Double-click ...

72 Section 2D: Troubleshooting Tips Card by observing which entries are affected when you disconnect and reconnect the card, or by disabling Network Adapter (NDIS). (See “Novatel Wireless Network Adapter (NDIS)” on page 59.) Updating the Driver 1. If the installation CD is not already in your CD-ROM...

Section 2D: Troubleshooting Tips 73 Windows® XP To verify that the correct driver is installed: 1. Uninstall the existing driver. 2. Install the Windows XP driver from the Sprint Mobile Broadband Express Card installation CD. To uninstall the existing driver: 1. Open the Control Panel by selecting S...

74 Section 2D: Troubleshooting Tips to disappear from the list. Reinsert the card again to cause the driver listing to reappear. You can identify the entries for the Sprint Mobile Broadband Express Card by observing which entries are affected when you remove and replace the card, or by disabling Net...

76 Section 2D: Troubleshooting Tips Resolving Resource Conflicts The Sprint Mobile Broadband Express Card requires these system resources: 1 IRQ. 4096 bytes of I/O space. 2 available communications ports (one modem, one serial). If these resources are not available to your card, you have a resource ...

Section 2D: Troubleshooting Tips 77 5. Locate the device that you want to disable: If you want to disable an internal modem, expand the Modem tree by clicking the “+” sign to its left. If you want to disable an infrared device, expand the Infrared Devices tree by clicking the “+” sign to its left. I...

78 Section 2D: Troubleshooting Tips Additional Troubleshooting Tools Connection History Connection History provides you with a detailed record of the connections established using your Sprint Mobile Broadband Express Card. Since Connection History allows you to sort records by connection name, you c...

Section 2D: Troubleshooting Tips 79 Alert Log The Alert Log provides a record of all alerts that have been received while establishing and maintaining your connections. You can use the Alert Log to help isolate and resolve connection issues. Accessing the Alert Log Select Menu > Alert Log from th...

80 Section 2D: Troubleshooting Tips About Device Info & Diagnostics The Device Info & Diagnostics dialog box allows youto select a number of ways to troubleshoot or obtain more information about your Sprint Mobile Broadband Express Card. The tests automatically run when the window opens. To ...

Section 3A: Sprint Power Vision 83 S e c t i o n 3 A Sprint Power Vision In This Section Web Sprint Power Vision FAQs Sprint Power Vision brings you clarity you can see and hear, with enhanced, always-on advanced multimedia services like email and Web browsing that are easy to learn and simple to us...

84 Section 3A: Sprint Power Vision Web Accessing the Web To access the Web: 1. Start Sprint Connection Manager by double-clicking the icon on your desktop. 2. Click GO to launch your Sprint Power Vision connection. 3. Once your Sprint Power Vision connection is established, you may start your browse...

Section 3A: Sprint Power Vision 85 Sprint Power Vision FAQs How will I know when my Express Card is ready for Sprint PowerVision service? Your user name (for example, [email protected] ) will be displayed on the Sprint Connection Manager display screen. How do I sign in for the first time? You ar...

Section 4 Technical Specifications and Regulatory Information

Section 4A: Technical Specifications 89 S e c t i o n 4 A Technical Specifications In This Section Environmental Specifications Mechanical Specifications Software Specifications Transmitter Specifications Receiver Specifications Hardware Specifications Miscellaneous This section outlines the environ...

90 Section 4A: Technical Specifications Environmental Specifications Mechanical Specifications Operating temperature 0° C to +55° C (32°F to 131° F) Storage temperature -20° C to +65° C (-4° F to 149° F) Humidity 5% to 90% over operating temperature Vibration Stability 5 Hz to 500 Hz, 0.1 octave/sec...

Section 4A: Technical Specifications 91 Software Specifications Transmitter Specifications CDMA specification EVDO Rev A Data service Support SMS (IS-637) Currently not supported IOTA Support OTAPA (IS-683A) Support PRL (preferred roaming list) Support Authentication Support NAM 1 Mobile IP Support ...

92 Section 4A: Technical Specifications Receiver Specifications Hardware Specifications Type of receiving EVDO and 1xRTT Frequency range 1930 MHZ to 1990 MHz Bandwidth 1.25 MHz Occupied bandwidth 1.25 MHz Modulation method O-QPSK/HPSK Receiver sensitivity -104 dBm Inter-modulation spurious response ...

Section 4A: Technical Specifications 93 Miscellaneous Certification & Approval FCC (parts 2, 22, & 24, SAR), UL, CDG, etc.

Section 4B: Regulatory Information 95 S e c t i o n 4 B Regulatory Information In This Section Regulatory Notices WARNING (EMI) – United States FCC Information WARNING (EMI) – Canada This section outlines important regulatory notices concerning your new Sprint Mobile Broadband Express Card.

Section 5A: Safety and Notices 101 S e c t i o n 5 A Safety and Notices In This Section Important Notice Safety and Hazards This section outlines important liability and safety guidelines concerning your new Sprint Mobile Broadband Express Card.

Section 5A: Safety and Notices 103 Safety and Hazards Do not operate the Sprint Mobile Broadband Express Card in areas where blasting is in progress, where explosive atmospheres may be present, near medical equipment, life support equipment, or any equipment which may be susceptible to any form of r...

Section 5B: Terms and Conditions 105 S e c t i o n 5 B Terms and Conditions In This Section Subscriber Agreement: General Terms and Conditions of Service Novatel Wireless Limited Warranty and Liability This section contains the terms and conditions of service for your new Sprint Mobile Broadband Exp...

108 Section 5B: Terms and Conditions each line of Service that you terminate early (i.e., prior to satisfying the Term Commitment) or for each line of Service that we terminate early for good reason (for example, violating the payment or other terms of the Agreement) . Early Termination Fees are a p...

Section 5B: Terms and Conditions 111 Deposits & Returning Deposits We may at any time require a deposit, as a guarantee of payment, for you to establish or maintain Service (“Deposit”). By providing us a Deposit, you grant us a security interest for all current or future amounts owed to us. We m...

Section 5B: Terms and Conditions 115 referred to during the sales transaction, in our marketing materials, and in confirmation materials we may send to you. How We Calculate Your Charges For Billing Purposes Regular Voice Calls : We round up partial minutes of use to the next full minute. Time start...

116 Section 5B: Terms and Conditions megabyte. Bytes are rounded up to kilobytes, so you will be charged at least 1 KB for each data usage session (“data session”). Rounding occurs at the end of each data session, and sometimes during a data session. Depending on your data Services, usage may be cha...

Section 5B: Terms and Conditions 117 also include other important notices (for example, changes to this Agreement, to your Service, legal notices, etc.) . Your paper bill may not include individual call detail. Your call detail is available online. Paper bills with call detail may be subject to an a...

118 Section 5B: Terms and Conditions taxes or government mandated charges; they’re charges we choose to collect from you. Surcharges are subject to change, sometimes on a monthly or quarterly basis . Examples of Surcharges include, but are not limited to: Universal Service Fund, E911, Federal Progra...

120 Section 5B: Terms and Conditions 911 Or Other Emergency Calls Public Safety Officials advise that when making 911 or other emergency calls, you should always be prepared to provide your location information . Unlike traditional whirling phones, depending on a number of factors (e.g., whether you...

Index 127 Index Numerics 1xEV-DO network 4 A Activation Wizard 64Advanced Forward Link Trilateration 47 Alert Log 44, 79 C CDMA Networks 4Close Button 33Connection History 44, 78Connection Preferences 60Connection Status 34Coordinates 49 D Detail Drawer 30Device Info & Diagnostics 45, 79 Disable...