Sprint ACE - Manual

Before You Travel

Activate your Samsung ACE with voice and/or data service:

Voice and/or data service must be enabled prior to travel. Before
traveling be sure that you have placed and received a call and
accessed data services, if needed while traveling. Service must first
work on the Nationwide Sprint Network before it will work while
roaming.

Enable international wireless voice and/or data capability:
1

. Chat with an international support rep from

sprint.com/

international

(click

Chat with us

) or place a call to

1-888-226-7212, option 2

2

. Request international wireless service be enabled

3

. Specify that International Voice and/or International

Data be enabled

Check coverage, rates and features available for the location(s)
you will visit:
1.

Visit

sprint.com/sww

2.

Select a country and click

Search

3.

View features available in city list, scroll through or select first letter

of city name

4.

The Samsung ACE will operate where “Worldmode” displays

Identify international calling codes for location(s) you will visit
and location(s) you plan to call:

To make an international call while traveling internationally you
will need:

>

The international access code for the country you are traveling in

>

The country code for the country you are calling to

>

The phone number you are calling

International access codes and country codes are available on
sprint.com/sww or access travel guide for the country you will
be visiting:
1.

From

sprint.com/support

, select

Samsung ACE

from device list

2

. Select

Travel Tips

link

3.

Select country you will be visiting for specific dialing and service

details

Set voicemail passcode:

You must know your voicemail passcode to access voicemail
outside of the U.S. If you do not know your passcode, you may reset
it at

sprint.com

:

1.

Log in to

My Sprint

2.

Select

Settings & Passwords

at the bottom right-hand side of

the page

3.

Click

Voicemail Passcode

4.

Enter new passcode, re-enter and click

Submit

Texting:

Your device will automatically be able to receive texts when traveling
internationally. All texts received while traveling internationally are billed
the same rate for the country you are traveling in, regardless of where
the text is sent from. Check sprint.com/sww for texting rates or check
sprint.com/support (select your device) to prevent your device from
receiving texts. You will need to enable your device to send texts while
roaming on GSM networks. Once the steps below are completed
you will be able to send texts on any available network while traveling
internationally; this process only needs to be completed once.

To enable device for sending texts on GSM networks:
1.

Press

Start

>

More

(left softkey)

>

More

(left softkey)

>

Service Mode

2.

The following options appear in the selection window:

>

Sprint CDMA

>

Int’l GSM

3.

Use navigation key to select the

Int’l GSM

4.

Press

Apply

(right softkey)

5.

A “Confirm Reset” dialog box appears in the display asking if you

wish to change phone modes

6.

Type ‘yes’ in the box and press

Apply

(right softkey)

7.

Press

OK

(left softkey). The device will power off and restart in the

selected mode

8.

Go to

Start

>

Settings

>

Phone

9.

Select

Call Options

10.

Type +12819659999 into

Text Messages Service Center

11.

Hit

Done

to finish

Sending a text while traveling is identical to sending a text
from home.

1.

When sending a text to a U.S.-based number or to any number

within the North American Numbering Plan* simply enter the
10-digit number

2.

When sending a text to a non-U.S.-based number, enter 011 then

the country code and number

095828 Revised 4/10

Sprint Worldwide Traveling Tips

>

Samsung ACE

*North American Numbering Plan Countries:

Anguilla, Antigua, Bahamas, Barbados,

Bermuda, British Virgin Islands, Canada, Cayman Islands, Dominica, Dominican Republic,
Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines,
Trinidad and Tobago, Turks and Caicos Islands, and U.S. Territories (Puerto Rico, U.S. Virgin
Islands and Guam).

Worldwide Traveling Tips

Samsung

®

ACE

TM