Page 3 - Contents; Answering Calls; Introduction; Making Calls; Call Handling
Contents i Protegé® Keyset User Guide - without display 1. How To Use This Guide . . . . . . . .1 2. Your Keyset’s Parts . . . . . . . . . . . .2 3. Understanding the Lights . . . . . . .6 4. Understanding the Tones . . . . . . .7 5. Care Of Your Keyset . . . . . . . . . . .7 6. Your Protegé Phone S...
Page 4 - ii
Contents ii Protegé® Keyset User Guide - without display 1. Mute . . . . . . . . . . . . . . . . . . . . . .43 2. Reminder Service . . . . . . . . . . . .44 3. Speed Dial Numbers . . . . . . . . . .45 4. Group Listen . . . . . . . . . . . . . . . .47 5. Hunt Group Features . . . . . . . . . .48 1. T...
Page 5 - How to Use this Guide; Getting Started; one
1 Protegé® Keyset User Guide - without display 1. How to Use this Guide Your Protegé keyset is the perfect tool for today’s workplace. This guide showsyou how to set and use the many advanced and labor-saving features availableto you. Some features are only available with specific software versions....
Page 6 - Your Keyset’s Parts
1 2 3 4 5 6 7 8 9 0 OPER ABC DEF GHI JKL MNO PRS TUV W X Y HOLD VOL VOL SPEAKER XFR/CONF REDIAL CLEAR FUNCTION [ [ # Sprint R 1 / Introduction 2. Your Keyset’s Parts Xfr/Conf key Redial key Clear key Function key Headset Jack (not all models) Dual FunctionFeature keys Speakerphone Dial pad Pull out ...
Page 7 - Clear Key
1 / Introduction 3 Protegé® Keyset User Guide - without display Clear Key Press the Clear key to cancel any task you are in the middle of performing, andto terminate a call. Do not press the Clear key to cancel a programming task ifyou are active on a call, as this will also disconnect you from your...
Page 9 - Speakerphone
1 / Introduction 5 Protegé® Keyset User Guide - without display Speakerphone The speakerphone enables you to make hands-free calls. If your company doesnot have external paging equipment, pages may be broadcast over keysetspeakerphones. Volume Keys Use the volume keys to regulate the volume of the r...
Page 10 - Understanding the Lights
1 / Introduction 6 Protegé® Keyset User Guide - without display 3. Understanding the Lights The lights on your keyset indicate the status of lines, features, and other exten-sions. The table below describes what each light indicates. The lights are situatedbeside each Feature key. Line keys are feat...
Page 11 - Understanding the Tones; Warning; Care of Your Keyset
1 / Introduction 7 Protegé® Keyset User Guide - without display 4. Understanding the Tones This table will help you distinguish between the different ring tones you hearon your keyset. When setting and canceling features, listen carefully: a singlering (confirmation tone) confirms that you have comp...
Page 12 - Your Protegé Phone System
1 / Introduction 8 Protegé® Keyset User Guide - without display 6. Your Protegé Phone System Access To Features You may not be able to operate all the features in this guide exactly as written.If your company’s telephone system uses an early version of software, somefeatures may offer fewer or diffe...
Page 13 - two
9 Protegé® Keyset User Guide - without display 1. Answering Calls Answering Internal and Outside Calls Answering internal and outside calls is as easy as picking up the handset orpressing the Speaker key, if you have the Auto Answer feature set to “on” (seepage 54). Otherwise, to answer a call you w...
Page 14 - Loud Bell Call Pickup; Directed Call Pickup; Group Call Pickup
2 / Answering Calls 10 Protegé® Keyset User Guide - without display Loud Bell Call Pickup 1. Keyset is in idle state. 2. Dial the ringing loud bell (810 or 811). 3. Call is connected. Pick up the handset or usethe keyset speaker to talk to the caller. Directed Call Pickup 1. Press the Function key a...
Page 16 - Cancel All Call Forwards
2 / Answering Calls 12 Protegé® Keyset User Guide - without display Cancel All Call Forwards 1. Keyset is idle or in use on a call. 2. Press the Function key and then dial 20. 3. Receive confirmation tone. Direct Call Forward To activate 1. Keyset is idle or in use on a call. 2. Press the Function k...
Page 17 - Busy Call Forward
2 / Answering Calls 13 Protegé® Keyset User Guide - without display Busy Call Forward To activate 1. Keyset is idle or in use on a call. 2. Press the Function key and then dial 21. 3. Enter the extension number to which you want to forward calls. 4. Dial 1 to forward outside calls only - or - Dial 2...
Page 19 - Follow Me Call Forward - Preset
2 / Answering Calls 15 Protegé® Keyset User Guide - without display FUNCTION x x x 2 3 1/2/3 FUNCTION x x x [ 2 3 Follow Me Call Forward - Preset To activate 1. Keyset is idle or in use on a call. 2. Press the Function key and then dial 25. 3. Enter the extension number to which you want to forward ...
Page 20 - Do Not Disturb
2 / Answering Calls 16 Protegé® Keyset User Guide - without display Do Not Disturb To activate DND at your extension 1. Keyset is idle or in use on a call. 2. Press the Function key and then dial 4. - or - Press the designated feature key (DND). 3. Receive confirmation tone. To cancel 1. Keyset is i...
Page 21 - Forced Diversion
2 / Answering Calls 17 Protegé® Keyset User Guide - without display Forced Diversion 1. An incoming call rings at your extension. 2. Press the Function key and then dial 4. - or - Press the designated feature key (DND). 3. Call diverts to the attendant. Agent Log Off/Log On To log off 1. Keyset is i...
Page 23 - Calling an Extension; Placing Intercom Calls; three
19 Protegé® Keyset User Guide - without display Calling an Extension 1. Dial the extension number. Calling a Virtual Number 1. Dial the virtual number. Calling the Attendant 1. Dial 0. Calling a Hunt Group 1. Dial the hunt group number. 1. Placing Intercom Calls You can reach any individual extensio...
Page 24 - Voice to Ring Interchange
3 / Making Calls 20 Protegé® Keyset User Guide - without display Voice to Ring Interchange (VRI) 1. Dial the extension number. 2. Receive confirmation “click” - no ring tone. 3. Dial 2. Your call overrides the Voice Call Allow setting and rings through to the exten-sion. Intrusion 1. Dial an extensi...
Page 25 - Placing an OHVA call
3 / Making Calls 21 Protegé® Keyset User Guide - without display Placing an OHVA call 1. Dial the extension number. 2. Receive busy tone. 3. Dial 0. 4. You are connected through the speaker of the called party. 2. Off-Hook Voice Announce (OHVA) Use the OHVA feature when you want to interrupt a busy ...
Page 26 - Using Least Cost Routing; Entering an Account Code; Placing Outside Calls
3 / Making Calls 22 Protegé® Keyset User Guide - without display FUNCTION 7 [ 1 Placing Outside Calls 1. Press an available trunk or trunk group key. - or - Dial 9. 2. Dial the number. Using Least Cost Routing 1. Lift the handset. 2. Press the Function key and then dial 67. 3. Listen for special dia...
Page 29 - Dialing Speed Dial Numbers
3 / Making Calls 25 Protegé® Keyset User Guide - without display To Dial on Any Available Outside Line 1. Dial the speed dial number. - or - Press the Function key followed by the desig-nated feature key. To Dial on a Specific Trunk or Trunk Route,Or With LCR 1. Dial the trunk number or trunk route ...
Page 30 - Pulse to Tone Conversion
3 / Making Calls 26 Protegé® Keyset User Guide - without display Pulse to Tone Conversion 1. Access an outside line key. 2. Dial telephone number (in pulse). 3. Dial [ . 4. Dial additional required digits (in tone). Inserting Special DialCharacters To dial a pause 1. Press the Function key and then ...
Page 32 - Responding to a Callback
3 / Making Calls 28 Protegé® Keyset User Guide - without display Responding to a Callback To activate 1. Your extension rings. 2. Lift the handset. - or - Press the Speaker key. 3. The call rings through to the extension. To cancel 1. Press the Clear key. Placing a Callback to a BusyTrunk or Trunk R...
Page 35 - System Hold; four
31 Protegé® Keyset User Guide - without display System Hold Placing a trunk call on system hold 1. Keyset is in use on an active call. 2. Press the Hold key. Retrieve 1. Press held outside line key (flashing green). - or - Press the Function key and then dial 7 [ . 1. Hold You can place a trunk call...
Page 36 - Exclusive Hold
4 / Call Handling 32 Protegé® Keyset User Guide - without display Exclusive Hold Placing a trunk call on exclusive hold 1. Keyset is in use on an active call. 2. Press the Function key followed by the Holdkey. To retrieve 1. Press held outside line key (flashing green) - or - Press Function key and ...
Page 37 - Auto Transfer Mode; Transferring A Call - Method 1; Transferring Calls
4 / Call Handling 33 Protegé® Keyset User Guide - without display Auto Transfer Mode To enable 1. Keyset is idle or in use on a call. 2. Press the Function key and then dial 54. To disable 1. Keyset is idle or in use on a call. 2. Press the Function key and then dial 54. Transferring A Call - Method...
Page 38 - Transferring a Call - Method 2
4 / Call Handling 34 Protegé® Keyset User Guide - without display Transferring a Call - Method 2 1. Press the Hold key.2. Dial the extension number to which you wish to transfer the call. - or - Press a DSS key (a designated feature key). 3. Press the Xfr/Conf key for a blind transfer. - or - Announ...
Page 39 - No Ring Transfer
4 / Call Handling 35 Protegé® Keyset User Guide - without display No Ring Transfer No Ring Transfers do not work with intercom calls. To place a no ring transferMethod 1 1. Press the Function key and then dial 73. 2. Dial the extension number on which the call will be parked. 3. Press the Clear key ...
Page 40 - Forming a Conference
4 / Call Handling 36 Protegé® Keyset User Guide - without display Forming a Conference 1. While active on a call. 2. Press the Hold key. 3. Dial the extension number to be added to con- ference. - or - Access an outside line, dial the telephonenumber. 4. Press the Function key followed by the Xfr/Co...
Page 41 - Putting the Conference on Hold
4 / Call Handling 37 Protegé® Keyset User Guide - without display 7 7 FUNCTION x x x x x x FUNCTION FUNCTION XFR/CONF 5 7 FUNCTION 7 4 Putting the Conference on Hold 1. Press the Hold key. To return to the conference 1. Press the Function key and then dial 7 [ . - or - Press the held trunk key. - or...
Page 43 - Paging; and; Messaging; Group Page; External Page; five
39 Protegé® Keyset User Guide - without display Paging and Messaging Group Page 1. Lift the handset. - or - Press the Speaker key. 2. Dial the group paging number. - or - Press the designated feature key. 3. Receive confirmation tone. External Page 1. Lift the handset. 2. Dial the external page numb...
Page 44 - Tenant Group Page; Page Answer; Paging Receive Selection
5 / Paging and Messaging 40 Protegé® Keyset User Guide - without display Tenant Group Page 1. Lift the handset. 2. Dial 400. 3. Receive confirmation tone. Page Answer 1. Press the Function key and then dial 59. 2. You are immediately connected to the exten-sion initiating the page. Paging Receive Se...
Page 46 - Answering a Message; Deleting Messages
5 / Paging and Messaging 42 Protegé® Keyset User Guide - without display Answering a Message 1. Message Waiting key light is flashing quickly. 2. Press the Message Waiting key. 3. Call is placed to the extension that sent themessage. 4. If the Message Waiting key continues to flash,you have at least...
Page 47 - Convenience Features; six
43 Protegé® Keyset User Guide - without display Convenience Features To activate 1. Press the Function key and then dial 76. To cancel 1. Press the Function key and then dial 76. 1. Mute The Mute feature disables the handset transmitter and the speaker microphone.Use the mute feature to permit a pri...
Page 49 - Storing a Speed Dial Number; Deleting a Stored Number; Speed Dial Numbers
6 / Convenience Features 45 Protegé® Keyset User Guide - without display Storing a Speed Dial Number 1. Keyset is in idle state. 2. Press the Function key and then dial 1. 3. Dial the speed dial directory number. 4. Dial 1. 5. Enter the telephone number you wish to save. 6. Press the Hold key to sav...
Page 50 - Assigning a Trunk or Trunk Route
6 / Convenience Features 46 Protegé® Keyset User Guide - without display Assigning a Trunk or Trunk Route 1. Keyset is in idle state. 2. Press the Function key and then dial 1. 3. Dial the speed dial number. 4. Dial 3. 5. Enter the number of the trunk or trunk route you wish to use with the speed di...
Page 51 - Important Note
6 / Convenience Features 47 Protegé® Keyset User Guide - without display Activating Group Listen 1. While on an active call, press the Speaker key. 3. Distant party is audible over microphonespeaker. Changing to Full Speakerphone operation 1. Mute your keyset by pressing the Mute key. 2. Replace han...
Page 52 - UCD Agent Help; Hunt Group Features
6 / Convenience Features 48 Protegé® Keyset User Guide - without display UCD Agent Help 1. While on an active UCD hunt group call. 2. Press the Function key and then dial 61. 3. A message is sent to your supervisor request-ing assistance. You remain connected to yourhunt group call. 4. The superviso...
Page 53 - UCD Route Override
6 / Convenience Features 49 Protegé® Keyset User Guide - without display Monitoring a UCD Call inProgress (Supervisor only) 1. Press the Function key and then dial 58. 2. Enter the extension number you wish to moni-tor. 3. You are connected in a muted capacity: youcan hear but cannot participate. 4....
Page 55 - Customizing; Your Keyset; Three Features For Easier; seven
Customizing Your Keyset 51 Protegé® Keyset User Guide - without display 1. Three Features For Easier Dialing Hot Key Pad, Automatic Line Selection, and Hotline are three features you canuse to make dialing easier and faster. Hot Key Pad When you have the Hot Key Pad feature enabled, you can dial an ...
Page 57 - Hotline
7 / Customizing Your Keyset 53 Protegé® Keyset User Guide - without display Hotline To activate 1. Keyset is idle or active on a call 2. Press the Function key and then dial 9 [ . 3. Enter the directory number of the resource you wish to hotline (normally three digits). 4. Select the service mode. D...
Page 58 - Three Features For Easier
7 / Customizing Your Keyset 54 Protegé® Keyset User Guide - without display 2. Three Features For Easier Answering Voice Call, Auto Answer, and Distinctive Ringing are three features that youcan use to make answering calls easier and faster. Voice Call When you set your keyset to allow voice calls, ...
Page 59 - Voice Calls
7 / Customizing Your Keyset 55 Protegé® Keyset User Guide - without display Voice Calls To receive 1. Keyset is idle or in use on a call. 2. Press the Function key and then dial 98. To prevent 1. Keyset is idle or in use on a call. 2. Press the Function key and then dial [ 98. Auto Answer To activat...
Page 60 - Password Change; Caution
7 / Customizing Your Keyset 56 Protegé® Keyset User Guide - without display Password Change Changing your password 1. Keyset is idle or in use. 2. Press the Function key and then dial 97. 3. Enter the old password. 4. Enter the new password. 5. Receive confirmation tone. 3. Security For security rea...
Page 62 - Cancel Operations
7 / Customizing Your Keyset 58 Protegé® Keyset User Guide - without display Cancel Operations To cancel 1. Keyset is idle or in use on a call. 2. Press the Function key and then dial 69 [ . 4. Cancel Operations The Cancel Operations feature can be useful for troubleshooting. If your keysetseems to b...
Page 63 - Programming a DSS Key; Setting the Feature Keys
7 / Customizing Your Keyset 59 Protegé® Keyset User Guide - without display FUNCTION # 3 2 FUNCTION HOLD Programming a Feature Undera Feature Key 1. Keyset is idle or in use on a call. 2. Press the Function key and then dial # 3. 3. Press designated feature key to program fea- ture to. 4. Dial 2. 5....
Page 64 - Deleting a Feature Key’s Contents
7 / Customizing Your Keyset 60 Protegé® Keyset User Guide - without display Programming a Speed DialNumber Under a Feature Key 1. Keyset is idle or in use on a call. 2. Press the Function key and then dial # 3. 3. Press the feature key you want to program. 4. Dial 1. 5. Enter the speed dial number. ...
Page 65 - Headset Function
7 / Customizing Your Keyset 61 Protegé® Keyset User Guide - without display Headset Function To enable 1. Press the Function key and then dial 9 #. - or - Press the designated feature key. To cancel 1. Press the Function key and then dial [ 9 #. - or - Press the designated feature key. 6. Headset Op...
Page 67 - eight; Voice Mail Features; Dialing Voice Mail; Transferring to Voice Mail
63 Protegé® Keyset User Guide - without display 1. Voice Mail If you use your voice mail system on a regular basis, we recommend you des-ignate a feature key as a voice mail “Message Waiting” key. This key lightswhen you receive a voice mail message. Press the key to gain access to yourpersonal mail...
Page 68 - Forwarding to Voice Mail; Calling Another Extension; Auto Conversation Record
8 / Voice Mail Features 64 Protegé® Keyset User Guide - without display Forwarding to Voice Mail 1. Begin by using whichever call forward typeyou prefer (see pages 11 - 15). 2. Enter the Voice Mail System general number. 3. Enter the extension number of the mailboxwhere calls will be forwarded. 4. C...
Page 71 - Index
Index 67 Protegé® Keyset User Guide - without display Class of Service 30, 65 Cleaning 7 Clear Key 2, 3 Conference 36 Dialing Speed Dial Numbers 25 Dialing Voice Mail 63 Dial Pad 2, 3 Direct Call Forward 11, 12 Directed Call Pickup 10 Distinctive Ringing 54 Diversion - see Call Forward DND - see Do ...
Page 76 - ROTEGÉ; Digital Hybrid Key System; Keyset User Guide—without Display; UICK
P ROTEGÉ ® Digital Hybrid Key System Keyset User Guide—without Display Item Number 699030 Q UICK G UIDE TO F EATURE C ODES Feature Code A CCOUNT C ODE E NTRY F71 A GENT L OG O FF /O N F91 ( OFF ) F*91 ( ON ) A UTHORITY C ODE F55 A UTO A NSWER F6* A UTO T RANSFER M ODE F54 A UTOMATIC B USY R EDIAL F7...
