Sprint 595U - Manual

4 Section 1A: Introducing the Sprint Mobile Broadband USB Modem Your Sprint Mobile Broadband USB Modem The Sierra Wireless AirCard® 595U USB modem is a dual-band wireless USB modem. It enhances the functionality of your mobile or desktop computing devices by adding wireless data. This USB modem allo...

Section 1A: Introducing the Sprint Mobile Broadband USB Modem 5 CDMA technology provides a variety of connectivity features, depending on your Sprint account (actual speed depends on the network conditions): 䢇 1xEV-DO Rev. A (Sprint Power Vision SM ) supports Internet connections with data rates up ...

6 Section 1A: Introducing the Sprint Mobile Broadband USB Modem Package Contents Your Sprint Mobile Broadband USB modem package contains the following components: 䢇 Sprint Mobile Broadband USB modem by Sierra Wireless (Model AirCard 595U) 䢇 Rechargeable modem battery 䢇 USB extension cable 䢇 Getting ...

Section 1A: Introducing the Sprint Mobile Broadband USB Modem 7 䢇 Do not handle or operate the USB modem while driving or operating a vehicle. Doing so may distract you from properly operating the vehicle. In some states and provinces, operating communication devices while in control of a vehicle is...

8 Section 1B: Getting Started With Your USB Modem S e c t i o n 1 B Getting Started With Your USB Modem In This Section ⽧ Getting Started ⽧ System Requirements ⽧ The USB Modem Software This section describes the basics of getting started with your USB modem, and how to look after your USB modem.

Section 1B: Getting Started With Your USB Modem 9 Getting Started Before you begin using your USB modem, you must: 1. Check that your computer has the system requirements listed below (“System Requirements”). 2. Install the Sprint Connection Manager software (for Windows) or the Watcher Lite softwar...

10 Section 1B: Getting Started With Your USB Modem To install and run the USB modem and accompanying Sprint Connection Manager software on a Windows computer, you will need the minimum system resources shown in the following table. High Encryption Requirements (Windows) Depending on your configurati...

Section 1B: Getting Started With Your USB Modem 11 If you are running Windows 2000 with Netscape Communicator Ensure your version of Netscape Communicator is 4.7 or higher. To verify that your version supports 128-bit encryption: 1. In Navigator, select Help > About Navigator . – or – In Netscape...

12 Section 1C: Getting Help S e c t i o n 1 C Getting Help In This Section ⽧ Visiting the Sprint Web Site ⽧ Contacting Sprint Customer Service ⽧ Troubleshooting This section describes where you can find more information on Sprint services, options, and troubleshooting problems you have encountered.

Installing the USB Modem on a Windows Computer Section 2

Section 2A: Installing the Software on a Windows Computer 17 S e c t i o n 2 A Installing the Software on a Windows Computer In This Section Getting Started This section explains how to install your Sprint Connection Manager software on a Windows computer. The process may vary, depending on the vers...

18 Section 2A: Installing the Software on a Windows Computer Getting Started Before you can use your USB modem, you must first install the USB modem’s software and configure the USB modem for your computer. The installation process consists of: 䢇 Software installation - Installing the Sprint Connect...

Section 2A: Installing the Software on a Windows Computer 19 䡲 Use the default settings for the Destination Folder unless you have special requirements and an advanced understanding of computer configuration. (The Destination Folder dictates where the software is installed.) 3. When the “Installatio...

Section 2B: Inserting and Removing the USB Modem 21 S e c t i o n 2 B Inserting and Removing the USB Modem In This Section ⽧ Inserting the USB Modem ⽧ Removing the USB Modem This section describes how to properly insert the USB modem and remove it from your computer.

22 Section 2B: Inserting and Removing the USB Modem Inserting the USB Modem To insert the USB modem into a notebook or desktop computer: 䊳 Holding the USB modem by its sides, insert it into the USB slot of your computer. Alternatively, you can attach the USB extension cable to your computer’s USB sl...

Section 2C: Setting Up Service (Windows) 23 S e c t i o n 2 C Setting Up Service (Windows) In This Section ⽧ Activating and Using Sprint Service ⽧ Preactivated USB Modem ⽧ Non-preactivated USB Modem: One Touch Activation ⽧ Non-preactivated USB Modem: Activation Wizard ⽧ Data Provisioning (IOTA) This...

24 Section 2C: Setting Up Service (Windows) Activating and Using Sprint Service Before using your USB modem, you must have a Sprint wireless network account set up. The process of setting up an account is called activation. When the USB modem is inserted and Sprint Connection Manager is started, it ...

Section 2C: Setting Up Service (Windows) 25 Non-preactivated USB Modem: One Touch Activation If the “One Touch Activation” window has been displayed, click Yes to indicate that you’d like to have the network autoprogram your USB modem. Sprint Connection Manager will display “Updating User Profile.” ...

26 Section 2C: Setting Up Service (Windows) When you call Sprint, Sprint Customer Service will help you select your service plan and guide you through the activation process. They will also provide you with this information: 䢇 Your USB modem’s activation code (gives you access to configure the accou...

Section 2C: Setting Up Service (Windows) 27 6. Click Finish to close the Activation Wizard. 7. Wait a few moments for the USB modem to automatically reset. Depending on your configuration, an IOTA session may automatically start. (See “Data Provisioning [IOTA]” on page 27.) After Sprint sets up your...

Using the USB Modem on a Windows Computer Section 3

Section 3A: Your USB Modem: The Basics 31 S e c t i o n 3 A Your USB Modem: The Basics In This Section ⽧ Sprint Connection Manager ⽧ Starting Sprint Connection Manager ⽧ Starting Sprint Connection Manager Automatically ⽧ Sprint Connection Manager Window ⽧ Connection States (Mobile Broadband Window) ...

32 Section 3A: Your USB Modem: The Basics Sprint Connection Manager Sprint Connection Manager is the application that allows you to manage and monitor, on your Windows computer, the high-speed Sprint Power Vision (1xEV-DO) and Sprint Vision (1X) connection to the Sprint network. You use Sprint Conne...

34 Section 3A: Your USB Modem: The Basics Mobile Broadband Window The text and icons in the Mobile Broadband window indicate the connection state (page 38), and, when disconnected, whether the USB modem is locked or unlocked (page 55). The Mobile Broadband window may display, depending on the connec...

Section 3A: Your USB Modem: The Basics 35 GPS Receiver Window 1xEV-DO Rev. 0 transmit/receive icon: a data connection is active. The up arrow is animated (for example: ) when data is being transmitted to the network. The down arrow is animated (for example: ) when data is being received from the net...

Section 3A: Your USB Modem: The Basics 37 Common items Sprint Connection Manager may display, depending on the settings of your USB modem, the following buttons and text: 䢇 Menu or the button — Displays the Sprint Connection Manager menu (page 61). 䢇 (upper right corner of the window) — Minimizes Sp...

38 Section 3A: Your USB Modem: The Basics 䢇 GO ( GPS Receiver window) — Starts the NMEA output (page 91). 䢇 Stop ( GPS Receiver window) — Ends the NMEA output. Connection States (Mobile Broadband Window) The Mobile Broadband window can display various connection and interaction states, including: 䢇 ...

Section 3A: Your USB Modem: The Basics 39 Initializing Sprint Connection Manager is attempting to establish communication with the USB modem. Searching for service... Sprint Connection Manager is determining whether 1X or 1xEV-DO service is available. If this message persists, see page 94. Disconnec...

40 Section 3A: Your USB Modem: The Basics To end the connection, click Stop . Connected to NDIS This message applies only if Enable Network Adapter (NDIS) (page 69) has been selected. For a description, see “Connected” (above). Device locked The USB modem is locked, so that others cannot use the USB...

42 Section 3A: Your USB Modem: The Basics NMEA output is being generated. (For information on NMEA, see “What is NMEA?” on page 90.) System Tray Connection States Sprint Connection Manager has an associated icon ( ) that appears in the system tray. The icon reflects the connection state. Clicking th...

Section 3A: Your USB Modem: The Basics 43 Determining the Type of Coverage The ToolTip over the signal strength indicator ( ) indicates the type of coverage you have (for example, 1X [synonym of 1xRTT] or 1xEV-DO): Attaching an External Antenna You can improve the signal strength by attaching an ext...

44 Section 3A: Your USB Modem: The Basics To use Sprint Location Services: 1. Ensure that, in the settings for Sprint Location Services (page 71), you have selected Enable Location Services and, if you will be using GPS applications, Display GPS Receiver , and you have accepted the Privacy Consent A...

Section 3A: Your USB Modem: The Basics 45 3. From the Location & Search window, enter or select the type of item you want to find. If you’ve previously entered search items, a drop-down list displays the last five items you’ve entered. Click Go . If more than a preconfigured period of time has e...

46 Section 3A: Your USB Modem: The Basics When the USB modem is powered off, the menu option switches to Power On Modem , the Mobile Broadband window displays the message “Device powered off,” and the GPS Receiver window displays “OFF.” To power the USB modem on: 䊳 Select MENU > Power On Modem . ...

Section 3A: Your USB Modem: The Basics 47 Mobile Broadband Window Compact view: Expanded view: When expanded, the Mobile Broadband window also displays the amount of data transferred during the current connection, and (only when disconnected) the lock state of the USB modem (locked or unlocked ).

48 Section 3A: Your USB Modem: The Basics GPS Receiver Window Compact view: Expanded view: When expanded, the GPS Receiver window displays location information (described in the table on page 36.)

Section 3A: Your USB Modem: The Basics 49 Minimizing Sprint Connection Manager To save space on your screen for other programs, you can minimize Sprint Connection Manager: 䊳 Click (in the upper right corner of Sprint Connection Manager). – or – Click the Sprint Connection Manager icon in the system ...

50 Section 3A: Your USB Modem: The Basics Sprint Connection Manager closes, and the Sprint Connection Manager icons disappear from the system tray. Launching a Sprint Power Vision or Sprint Vision Connection To launch a connection: 䊳 Click GO in the Mobile Broadband window. (If GO is unavailable, se...

Section 3A: Your USB Modem: The Basics 51 The connection is “active” when data transmission is occurring. If data transmission stops for a period of time (determined by the network), the connection becomes “dormant.” When you resume data traffic, the connection becomes active. To monitor the status ...

52 Section 3A: Your USB Modem: The Basics 䢇 Turn off the warning message for this data session only (“Do not ask again during this data session.”). 䢇 Continue with the data connection (“Roam”), in which case you may be subject to roaming rates. 䢇 End the data connection (“Cancel”). To turn on the Ro...

Section 3A: Your USB Modem: The Basics 53 The changes are applied the next time you launch a connection. Viewing the Amount of Data Transferred To view the number of bytes sent and received during the current connection: 䊳 If the Mobile Broadband window is not expanded, click the button. The number ...

Section 3A: Your USB Modem: The Basics 55 Displaying Your Phone Number You can view your phone number in the Device Info & Diagnostics window ( Menu > Device Info & Diagnostics ). Security When it is disconnected, you can lock your USB modem so that others cannot use it to access your acc...

56 Section 3A: Your USB Modem: The Basics When the USB Modem Is Locked When the USB modem is locked, you can: 䢇 Unlock the USB modem (page 57). 䢇 Power off the USB modem (page 45). When the USB modem is locked, you cannot: 䢇 Make data connections (the GO button is unavailable). 䢇 Use Sprint Location...

Section 3A: Your USB Modem: The Basics 57 Locking upon Sprint Connection Manager Startup To set the USB modem to lock as soon as Sprint Connection Manager starts up: 1. End any active connection. (You can lock the USB modem only when disconnected; see page 39.) 2. If the Mobile Broadband window is n...

58 Section 3A: Your USB Modem: The Basics Changing the Lock Code To change the lock code: 1. In the Sprint Mobile Broadband settings window (page 68), click User Lock Change . The Change User Lock Code window is displayed: 2. Enter the current lock code. 3. Enter a new four-digit lock code. 4. Enter...

Section 3A: Your USB Modem: The Basics 59 Uninstalling the Sprint Connection Manager Software To remove the Sprint Connection Manager software from your computer, use the Add/Remove Programs utility built into your Windows operating system. 1. Exit Sprint Connection Manager (page 49). 2. Remove the ...

60 Section 3B: Menu Options S e c t i o n 3 B Menu Options In This Section ⽧ Sprint Connection Manager Menu ⽧ System Tray Menu This chapter describes each menu option you may encounter while using your Sprint Mobile Broadband USB modem and the Sprint Connection Manager software on your Windows compu...

Section 3B: Menu Options 61 Sprint Connection Manager Menu Clicking Menu or the button, located in the upper left corner of Sprint Connection Manager, displays the Sprint Connection Manager menu. The following table describes the menu options: Note: Depending on your configuration and settings, not ...

Section 3B: Menu Options 63 System Tray Menu When you right-click the system tray icon ( ), a shortcut menu is displayed: The following table describes the menu options: Menu Item Description Open/Close Sprint Mobile Broadband Minimize Sprint Connection Manager ( Close ), or restore ( Open ) if Spri...

64 Section 3C: Changing Sprint Connection Manager Settings S e c t i o n 3 C Changing Sprint Connection Manager Settings In This Section ⽧ Settings Window ⽧ General Settings ⽧ Sprint Mobile Broadband Settings ⽧ Sprint Location Services Settings This chapter describes settings you can change to custo...

Section 3C: Changing Sprint Connection Manager Settings 65 Settings Window From the Settings window, you can specify the settings for Sprint Connection Manager. 1. In Sprint Connection Manager, click Menu . 2. Select Settings . 3. From the drop-down list, select one of the following categories of se...

66 Section 3C: Changing Sprint Connection Manager Settings General Settings From the General option in the Settings window, you can specify settings that affect the general behavior of Sprint Connection Manager.

Section 3C: Changing Sprint Connection Manager Settings 67 The following table describes the options: Menu Item Description Play sound effects Play a clicking sound whenever an action is made in Sprint Connection Manager. Always on top Keep Sprint Connection Manager visible on your screen regardless...

68 Section 3C: Changing Sprint Connection Manager Settings Sprint Mobile Broadband Settings From the Sprint Mobile Broadband option in the Settings window, you can change the behavior of your Sprint Power Vision or Sprint Vision connection.

Section 3C: Changing Sprint Connection Manager Settings 69 The following table describes the options: Menu Item Description Always show Welcome Screens Display a welcome screen upon a successful connection to the network. GO automatically when ready Automatically connect to the network after Sprint ...

70 Section 3C: Changing Sprint Connection Manager Settings Network Mode: 1X Only Attempt only a Sprint Vision (1X) connection (even when you have Sprint Power Vision [1xEV-DO] coverage, which provides faster data transmission speeds). Note: When in an area that has only Sprint Power Vision (1xEV-DO)...

Section 3C: Changing Sprint Connection Manager Settings 71 Sprint Location Services Settings From the Sprint Location Services option in the Settings window, you can change the behavior of Sprint Location Services. (For more information on Sprint Location Services, see page 43.)

72 Section 3C: Changing Sprint Connection Manager Settings The following table describes the options: Menu Item Description Enable Location Services Turn on support (by your USB modem) for Sprint Location Services. Note: To use Sprint Location Services, your account must also be configured appropria...

74 Section 3D: Tools S e c t i o n 3 D Tools In This Section ⽧ Viewing the Connection History ⽧ Viewing Alerts ⽧ Running Diagnostics ⽧ Updating the Software ⽧ About Sprint Mobile Broadband This chapter describes various features you can use to view information about the Sprint Mobile Broadband USB m...

76 Section 3D: Tools To copy one or more entries: 1. Select the entries. (Click a single entry, or hold down CTRL or SHIFT and click to select multiple entries; to select all entries, select Edit > Select All .) 2. Select Edit > Copy . 3. Paste the entries (for example, into a text file or ema...

Section 3D: Tools 77 To export the entries to a text file: 1. Select File > Export . 2. Specify a file name and path. 3. Click Save . To copy one or more entries: 1. Select the entries. (Click a single entry, or hold down CTRL or SHIFT and click to select multiple entries; to select all entries, ...

Section 3D: Tools 79 Displaying System Information The System Information window displays: 䢇 System Parameters: Information about your computer hardware and software. 䢇 Installed Files : Files related to Sprint Connection Manager. 䢇 Device Info & Diagnostics : Information about the USB modem (in...

80 Section 3D: Tools About Sprint Mobile Broadband The About Sprint Mobile Broadband window displays information about the Sprint Connection Manager software. To display this window: 䊳 In Sprint Connection Manager, click Menu and then select About Sprint Mobile Broadband . – or – Right-click the Spr...

Section 3E: Frequently Asked Questions (Windows) 83 What is Sprint Connection Manager? Sprint Connection Manager is software that lets you connect to the Sprint Power Vision or Sprint Vision network. Sprint Connection Manager takes advantage of the increased data speeds offered by the Sprint Mobile ...

84 Section 3E: Frequently Asked Questions (Windows) How can I optimize my settings to achieve the fastest speeds and conserve data when accessing my corporate network? Depending on your corporate email client, you can optimize your settings by doing the following: 䢇 Work in “offline” mode, and conne...

Section 3E: Frequently Asked Questions (Windows) 85 What is GPS? GPS stands for Global Positioning System, which is a system that uses a series of 24 geosynchronous satellites to provide location data. GPS satellites transmit signals to equipment on the ground. GPS receivers passively receive satell...

86 Section 3E: Frequently Asked Questions (Windows) How do I use the enhanced Local Search feature? When running Sprint Connection Manager, select Menu > Location & Search Services . Some predefined, most frequently used queries are listed. There is also an option to run your own custom query...

Section 3E: Frequently Asked Questions (Windows) 87 How do I enable/disable GPS? By default, Sprint Location Services are disabled. To enable Sprint Location Services: 1. In the Sprint Location Services settings window, select Enable Location Services . 2. If you will be using the GPS Receiver windo...

Section 3E: Frequently Asked Questions (Windows) 89 See also “What is NMEA?” on page 90 and “What is the difference between GPS Basic and GPS Premium?” on page 89. What is GPS Premium? GPS Premium supports GPS outdoors (as does GPS Basic) and additionally indoors (where no GPS satellites are availab...

90 Section 3E: Frequently Asked Questions (Windows) What is NMEA? NMEA stands for “National Marine Electronics Association.” NMEA 0183 is a standard protocol used by GPS devices to send and receive data. NMEA output is composed of various strings. Sprint GPS data cards support the following strings:...

Section 3E: Frequently Asked Questions (Windows) 91 How do I start and stop NMEA? To start NMEA output: 1. Click GO in the GPS Receiver window (page 35). 2. Read and accept the Privacy Consent Agreement. To stop NMEA output, you have several options: 䢇 In the GPS Receiver window, click Stop . 䢇 In t...

Section 3F: Troubleshooting Tips (Windows) 93 Problems, Causes, and Solutions When properly installed, the Sprint Mobile Broadband USB modem is a highly reliable product. Most problems are caused by one of these issues: 䢇 Network coverage is not available (because of your “Network Mode” settings [pa...

Installing and Using the USB Modem on a Mac Section 4

Section 4A: Installing and Using the Software on a Mac Computer 101 S e c t i o n 4 A Installing and Using the Software on a Mac Computer In This Section ⽧ Getting Started ⽧ Installing the Software on a Mac ⽧ Installing the Drivers ⽧ USB Modem Activation and Provisioning ⽧ Connecting to the Sprint N...

Section 4A: Installing and Using the Software on a Mac Computer 103 Installing the Software on a Mac To install the Watcher Lite software on your Mac computer: 1. If your USB modem has not yet been activated, ensure you are in the network coverage area (not roaming). 2. Insert the installation CD in...

104 Section 4A: Installing and Using the Software on a Mac Computer 7. In the “Select a Destination” window, choose a destination volume. A green vertical arrow indicates which volume(s) you can install the software onto. If more than one volume has a green vertical arrow, select the volume that has...

Section 4A: Installing and Using the Software on a Mac Computer 105 12. Click Restart . 13. After your computer restarts, run Watcher Lite: in Finder, choose Go > Applications > Sierra Wireless Watcher . Watcher Lite should start: Installing the Drivers To install the drivers on your Mac compu...

Section 4A: Installing and Using the Software on a Mac Computer 107 7. If the New Port Detected window appears, click Continue . 8. If the Authenticate window appears, enter your Mac user name and password, and then click OK . Watcher Lite displays a status message or the “Device Not Activated” wind...

108 Section 4A: Installing and Using the Software on a Mac Computer Activation Assistant The Activation Assistant will guide you through the activation process if your USB modem is not preactivated. To set up your account, you will be contacting Sprint. Before you call Sprint, have these things read...

110 Section 4A: Installing and Using the Software on a Mac Computer Connecting to the Sprint Network To connect to the Sprint network: 䊳 In Watcher Lite, click Connect . Once you're connected to the network, Watcher Lite shows the amount of time you've been connected, and the amount of data received...

112 Section 4A: Installing and Using the Software on a Mac Computer 3. Hold the antenna cable by the connector (end) part, and carefully insert the connector part of the cable into the corresponding connector on the USB modem. 4. Reinsert the USB modem into your computer. Removing Your USB Modem To ...

Section 4A: Installing and Using the Software on a Mac Computer 113 Troubleshooting Tips (Mac) When properly installed, the Sprint Mobile Broadband USB modem is a highly reliable product. Most problems are caused by one of these issues: 䢇 Network coverage is not available (because you are outside th...

114 Section 4A: Installing and Using the Software on a Mac Computer Cannot Connect to the Network If the connection is dropped as soon as it is established, charge the battery for at least 30 minutes if the PWR LED is red. PWR LED Goes Off and On, and Then Stays Red This situation may occur under ex...

Section 4A: Installing and Using the Software on a Mac Computer 115 How fast is the connection with Sprint Connection Manager? The Sprint Mobile Broadband Network allows you to connect to the Internet at speeds of up to 3.1 Mbps (1xEV-DO Rev. A), 2.4 Mbps (1xEV-DO Rev. 0), or 144 kbps (1X). Average ...

Technical Specifications and Regulatory Information Section 5

Section 5A: Technical Specifications 119 S e c t i o n 5 A Technical Specifications In This Section ⽧ LED Operation ⽧ Radio Frequency and Electrical Specifications ⽧ Software Specifications ⽧ Environmental Specifications ⽧ Mechanical Specifications This section describes the LED and various specific...

120 Section 5A: Technical Specifications LED Operation Your USB modem has two LED lights. The LEDs operate as follows: LED State Indicates Data Off The USB modem has no power. The USB modem may not be completely inserted into the computer, the computer may be in suspend mode (Windows) or sleep mode ...

Section 5A: Technical Specifications 121 Radio Frequency and Electrical Specifications Approvals Compliant with: IS-2000 Release 1.0 (CDMA (1X), IS-707-A Data, IS-856 (CDMA 1xEV-DO), IS-866, IS-878, IS-890, CDMA Development Group FCC (ID: N7N-MC5725U) Industry Canada (ID: 2417C-MC5725U) Voltage +5.0...

122 Section 5A: Technical Specifications Software Specifications CDMA specification IS-2000 Release 0 Data service IS-707A SMS (IS-637) Not supported FAX Not supported IOTA Supported OTASP (IS-683A, IS-683B, IS-683C) Supported OTAPA Supported PRL (preferred roaming list) Supported Authentication Sup...

Section 5A: Technical Specifications 123 Environmental Specifications Mechanical Specifications Operating temperature -10 to +60°C Storage temperature -20 to +85°C Humidity 85%, non-condensing Vibration Random vibration, 10 to 1000 Hz, nominal 6G RMS in each of 3 mutually perpendicular axes. Test du...

124 Section 5B: Regulatory Information S e c t i o n 5 B Regulatory Information In This Section ⽧ Regulatory Notices ⽧ Patents ⽧ Trademarks ⽧ Copyright ⽧ Limitation of Liability ⽧ Additional Information and Updates This section contains important regulatory notices about your Sprint Mobile Broadband...

Section 5B: Regulatory Information 125 Regulatory Notices The design of the AirCard 595U USB modem complies with U.S. Federal Communications Commission (FCC) and Industry Canada (IC) guidelines respecting safety levels of radio frequency (RF) exposure for portable devices, which in turn are consiste...

126 Section 5B: Regulatory Information If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 䢇 Reorient or re...

Section 5B: Regulatory Information 127 Patents Portions of this product are covered by some or all of the following US patents: 5,515,013 5,629,960 5,845,216 5,847,553 5,878,234 5,890,057 5,929,815 6,169,884 6,191,741 6,199,168 6,339,405 6,359,591 6,400,336 6,516,204 6,561,851 6,643,501 6,653,979 6,...

128 Section 5B: Regulatory Information Trademarks SPRINT and other trademarks are trademarks of Sprint Nextel. AirCard ® and “Heart of the Wireless Machine” ® are registered trademarks of Sierra Wireless. Watcher ® is a trademark of Sierra Wireless, registered in the European Community. Sierra Wirel...

Section 5B: Regulatory Information 129 Limitation of Liability The information in this manual is subject to change without notice and does not represent a commitment on the part of Sierra Wireless. SIERRA WIRELESS AND ITS AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL DIRECT, INDIRECT, S...

Safety Information and Terms & Conditions Section 6

Section 6A: Safety and Notices 133 S e c t i o n 6 A Safety and Notices In This Section ⽧ Important Notice ⽧ Safety and Hazards This section describes important guidelines regarding your Sprint Mobile Broadband USB modem.

134 Section 6A: Safety and Notices Important Notice Because of the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost. Although significant delays or losses of data are rare when wireles...

Section 6B: Terms and Conditions 135 S e c t i o n 6 B Terms and Conditions In This Section ⽧ Subscriber Agreement/General Terms and Conditions of Services This section contains the terms and conditions of service for your Sprint Mobile Broadband USB modem.

136 Section 6B: Terms and Conditions Subscriber AgreementGeneral Terms and Conditions of Services Please note these terms may not be the most current version. A current version of the terms is available at our Web site or upon request. Para solicitar esta literatura en español, por favor visitar a w...

Section 6B: Terms and Conditions 137 Our Policies Services are subject to our business policies, practices and procedures (“Policies”), including, but not limited to, our Privacy Policy and Acceptable Use Policy and Visitor Agreement – both available at our Web site. You agree to all of our Policies...

138 Section 6B: Terms and Conditions Our Right To Change The Agreement & Your Related Rights We may change any part of the Agreement at any time, including, but not limited to, rates, charges, how we calculate charges, or your terms of Service. We will provide you notice of material changes, and...

Section 6B: Terms and Conditions 139 won’t prorate charges to the date of termination and you won’t receive a credit or refund for any unused Services. Except as provided above, you must also pay us an Early Termination Fee for each line of Service that you terminate early. Credit Checks & Credi...

140 Section 6B: Terms and Conditions remaining portion of Deposit to your last known address within 90 days after your final invoice – if it is returned to us, we will forward it on to the appropriate state authorities to the extent required by law. Restrictions On Using Services You can’t use our S...

Section 6B: Terms and Conditions 141 Coverage isn’t available everywhere. Estimating wireless coverage and signal strength is not an exact science. There are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control (network problems, soft...

142 Section 6B: Terms and Conditions Specific Terms & Restrictions On Using Data Services In addition to the rules for using all of our other Services, unless we identify the Service or Device you have selected as specifically intended for that purpose (for example, wireless routers, Data Link, ...

Section 6B: Terms and Conditions 143 Weekend plans), you’re charged for the entire call based on the rate that applies to the time period in which the call starts. iDEN Walkie-Talkie Charges: Charges for walkie-talkie calls are billed to the person who starts the call and calculated by multiplying t...

144 Section 6B: Terms and Conditions Your Bill Your bill provides you notice of your charges. It reflects monthly recurring charges (usually billed one bill cycle in advance) and usage/transaction specific charges (usually billed in the bill cycle in which they’re incurred). Some usage charges, such...

Section 6B: Terms and Conditions 145 a monthly or quarterly basis. Examples of Surcharges include, but are not limited to: Universal Service Fund, E911, Federal Programs Cost Recovery, Federal Wireless Number Pooling and Portability, and gross receipts charges. We will make efforts to provide you no...

146 Section 6B: Terms and Conditions If you do not agree with the terms of our Privacy Policy, do not purchase or use our Services. Location Based Services Our network generally knows the location of your Device when it is outdoors and turned on. By using various technologies to locate your Device, ...

Section 6B: Terms and Conditions 147 cooperate if we choose to investigate the matter (provide facts, sworn statements, etc.). We may not waive any Early Termination Fees if you choose to terminate Services as a result of loss or theft of your Device. Disclaimer of Warranties WE MAKE NO REPRESENTATI...

148 Section 6B: Terms and Conditions DISPUTE RESOLUTION We Agree To First Contact Each Other With Any Disputes We each agree to first contact each other with any disputes and provide a written description of the problem, all relevant documents/information and the proposed resolution. You agree to co...

Section 6B: Terms and Conditions 149 (5) Unless we each agree otherwise, the Arbitration will be conducted by a single neutral arbitrator and will take place in the county of your last billing address. The federal or state law that applies to the Agreement will also apply during the arbitration. (6)...

150 Section 6B: Terms and Conditions No Class Actions TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CLASSWIDE BASIS; THAT IS, TO EITHER JOIN A CLAIM WITH THE CLAIM OF ANY OTHER PERSON OR ENTITY, OR ASSERT A CLAIM IN A REPRESENTATIVE CAPACITY ON BEHALF OF ANYONE ELSE I...

Glossary 155 Glossary 1X One Times Radio Transmission Technology (the “one times” refers to the frequency spectrum). Also known as Sprint Vision. Supports Internet connections with data rates up to 153 kbps. Actual speed depends on the network conditions. Compare to 1xEV-DO. 1xEV-DO A high-speed sta...

Glossary 157 LED Light Emitting Diode —A semiconductor diode that emits visible or infrared light. Mbps Megabits per second MEID Mobile Equipment Identifier —The unique second-generation serial number assigned to the Sprint Mobile Broadband USB modem for cellular network use. Either the MEID or ESN ...

158 Glossary system tray Usually located in the bottom right of the screen (near the clock). When Sprint Connection Manager is running, it places an icon in this area, which you can use to monitor the connection state (page 42). If you right-click the icon, a shortcut menu is displayed (page 63): TI...

Index 159 Index Symbols $GPGGA, 90$GPGSA, 90$GPGSV, 90$GPRMC, 90 Numerics 1-888-715-4588 (Sprint Customer Service), 13 1-888-788-4727 (Sprint Customer Service), 13 1X Only (Network Mode) (Windows), 701X, 1xEV-DO description, 5amount of data transferred (Mac), 111amount of data transferred (Windows),...