Samsung UN65TU7000BXZA - User Manual

• External Storage : USB Flash Drive , Hard Disk Drive (HDD) The connection method and available external devices may differ depending on the model. Apple AirPlay may not be supported depending on the model or geographical area. Using HDMI Troubleshooting , you can check the connection to HDMI cable...

Connecting to the Internet You can get access to the Internet through your TV. Settings General Network Open Network Settings Try Now Configure network settings to connect to an available network. Establishing a wired Internet connection Settings General Network Open Network Settings Wired If you co...

Establishing a wireless Internet connection Settings General Network Open Network Settings Wireless Make sure that you have the wireless access point's SSID (name) and password settings before attempting toconnect. The network name (SSID) and security key are available on the wireless access point's...

Checking the Internet connection status Settings General Network Network Status Try Now View the current network and Internet status. Resetting Your Network Settings General Network Reset Network Try Now Restore the network settings to the factory default. Turning on the TV with a mobile device Sett...

Screen Sharing (Smart View) with your Mobile Device You can watch the screen of your mobile device on the TV screen through Smart View or Tap View. For information on how to share the screen with your mobile device, refer to Source Connection Guide Smartphone Screen Sharing (Smart View) . • To turn ...

Using the Tap View By tapping the mobile device on your TV, you can watch mobile device's screen through the TV screen. This function may not be supported depending on the model. This function is available in Samsung mobile devices with Android 8.1 or higher. 1. Enable Tap View on your mobile device...

Connection Cables for External Devices You can view detailed information about the connection cables for external devices that can be connected to the TV. Cable name Image Description HDMI to HDMI Each cable simultaneously transmits digital video and audio signalsfrom an external device to the HDMI ...

Switching between external devices connected to the TV You can switch between TV programs and the content of external devices. Source When you select a connected external device on the Source screen, the output of the selected device is displayed on the TV's screen. On the standard remote control, p...

1. Universal Remote You can control external devices connected to the TV using a Samsung remote control. To control external devices,register them by following the instructions on the screen. This function may not be supported depending on the model or geographical area. For more information, refer ...

Connection Notes When connecting an external device, note the following: The number of connectors, and their names and locations may differ with the model. Refer to the external device's operating manual when connecting it to the TV. The number of external device connectors,and their names and locat...

Peripherals Connect external devices such as a keyboard for ease of use. Controlling External Devices with a Samsung Remote Control - Using theUniversal Remote Control the TV and connected external devices with a Samsung remote control. Source Universal Remote You can control external devices connec...

Using Anynet+ (HDMI-CEC) Control an external device connected via Anynet+ (HDMI-CEC) with the remote control. You can use the TV's remote control to control external devices that are connected to the TV by an HDMI cable andthat support Anynet+ (HDMI-CEC). Note that you can only set up and operate An...

Controlling the TV with a Keyboard, Mouse, or Gamepad Connecting a keyboard, mouse, or gamepad to make it easier to control the TV. Settings General External Device Manager Input Device Manager Try Now You can connect a keyboard, mouse, or gamepad to make it easier to control the TV. Connecting a US...

Using the keyboard and mouse Button Description Directional keys Use to navigate the menu, or move the focus to highlight items on the Home Screen. Windows key Displays the TV settings Enter key Selects or runs a focused item ESC key Returns to the previous screen F1 / F2 / F3 / F4 key Color buttons...

Setting up the input devices Settings General External Device Manager Input Device Manager • Keyboard Settings You can set up the keyboard with the Keyboard Language and Keyboard Type functions. • Mouse Settings You can set up the mouse with the Primary Button and Pointer Speed functions. Entering T...

Smart Features You can enjoy various apps with Smart Hub. Using Smart Hub View descriptions of Smart Hub's basic functions. From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos, orlisten to music stored on external storage devices, and perfor...

Displaying the Home Screen Press the button. Sources TV HDMI 1 USB Remote Access Connection Guide Universal Remote Source The image on your TV may differ from the image above depending on the model and geographical area. On the Home Screen, you can easily run the apps you have used previously or fre...

• Picture Mode You can select the picture mode that provides the best viewing experience. To change the picture mode, pressthe Select button. To make fine adjustments, press the up directional button, and then select Picture Setup . • Sound Mode You can select a sound mode to optimize your listening...

6. Universal Guide Universal Guide is an app that allows you to search for and enjoy various content, such as TV shows, dramas, and movies, in one place. Universal Guide can recommend content tailored to your preferences. You can use this feature on your mobile device with the Samsung SmartThings ap...

Move Remove The image on your TV may differ from the image above depending on the model and geographical area. 7. Moving an item on the Home Screen Move the focus to the app you want to move, press and hold the Select button on the remote control, and thenselect Move in option menu. Move the app to ...

Launching Smart Hub automatically Settings General Smart Features Autorun Smart Hub Try Now When you set Autorun Smart Hub to on, the TV displays the Home Screen automatically when you turn the TV on. You can turn this function on or off. Press the Select button at the current menu. Launching the la...

Using a Samsung account Create and manage your own Samsung account. Settings General System Manager Samsung Account Try Now You can view the entire text of the Terms & Policy in Settings General System Manager Samsung Account My Account Terms & Conditions, Privacy Policy after logging in to ...

Using Remote Access Use the TV to access your PC via Remote PC, Screen Sharing (Wireless) or Cloud Service. Source Remote Access You can use the TV to access your PC via Remote PC, Screen Sharing (Wireless) or Cloud Service. For easy computer use, connect a keyboard and a mouse to your TV in advance...

2. Enter the required settings for connecting the computer remotely. Connect to Remote PC Make sure the PC is on and remote access is set to "Allow". PC/Profile IP address or profile Username Enter a username. Protocol RDP (for Windows users) Password Enter a password. Remember my credential...

Playing Multimedia Content on a Remote PC When you move the mouse cursor to the top of the screen after accessing a remote computer, the top bar appears.When the sharing folder icon is clicked in the top bar, the folders shared on Windows or Mac OS appear. You canplay back any media content in a fol...

Using Screen Sharing (Wireless) Follow the instructions on the screen to adjust the PC settings and wirelessly connect the TV to the PC. This function is only available for PCs that support wireless screen sharing. This function is supported by Windows 10. You can connect AirPlay in Mac. Using Samsu...

Using Cloud Service You can access the cloud service by selecting the cloud service icon added to Remote Access . The screen on the web page may differ from that of a computer. You can copy or paste any text. Some image formats are supported. For easy and secured login in Cloud Service, Remote Acces...

Using the Apps Service Download and run various apps from Smart Hub. Apps You can enjoy a wide range of content, including news, sports, weather, and games by installing the correspondingapps on your TV. To use this feature, the TV must be connected to the Internet. When Smart Hub is launched for th...

Installing an app 1. Move to the app you want to install, and then press the Select button. The detailed information screen appears. 2. Select Install . When the installation is complete, the Open menu appears. 3. Select Open to run the app immediately. You can view installed apps on the Settings sc...

Managing installed apps Select Settings on Apps . You can manage installed apps. Settings Auto Update : ON Copyright Delete Add to Home Lock Move Reinstall View Details The image on your TV may differ from the image above depending on the model and geographical area. 1. Removing an app 1. Select an ...

3. Locking and unlocking apps 1. Select an app to lock or unlock. 2. Select Lock/Unlock . The selected app is locked or unlocked. To lock or unlock an app, enter the PIN. The default PIN is "0000." You can set the PIN in Settings General System Manager Change PIN . 4. Moving apps 1. Select a...

Using the Gallery App View photos and videos synchronized with the Samsung Cloud. Gallery Gallery View: Daily The image on your TV may differ from the image above depending on the model and geographical area. You can enjoy various content synchronized with a mobile device that supports the Samsung C...

Using the SmartThings App Monitor and configure the smart devices you have connected to the SmartThings service. SmartThings All Devices Scenes Device List The image on your TV may differ from the image above depending on the model and geographical area. From your TV, you can monitor and configure s...

3. Settings Turn notifications on or off for the connected smart devices. 4. Scenes Control multiple devices with one command after setting scenes via the SmartThings app on your mobile device. 5. Device list View a list of the connected smart devices and their statuses. You can add and control new ...

Using the buttons in the e-Manual e-Manual Guide Troubleshooting First Time Use Recently Viewed Topics FAQ The image on your TV may differ from the image above depending on the model and geographical area. 1. ( Search ) Select an item from the search results to load the corresponding page. 2. ( Site...

Using the Internet Surf the Internet on your TV. Internet When you run Internet , you can see recently viewed web sites or featured recommendations. When you select a desired web site, you can get immediate access to it. You can use the Internet function more easily after connecting a keyboard and m...

Playing pictures/video/music Play media content stored on your TV, USB devices, mobile devices, cameras, PCs, etc. Source Connected Device Try Now Samsung USB Samsung USB Filter By : All Sort By : Title Options The image on your TV may differ from the image above depending on the model and geographi...

• Picture Off Plays music files with the screen off. • Screen Fit Fits a photo to the screen. • Rotate left / Rotate right Rotates a photo left or right. • Zoom Zooms in a photo. • Background Music Pauses or resumes the background music while the TV displays photos. This function is available after ...

Using Bixby Set Voice Assistant to Bixby. Speak into the microphone on your Samsung Smart Remote to control your TV. This function is available only if Voice Assistant is set to Bixby. ( Settings General Voice Voice Assistant ) This function may not be supported depending on the model or geographica...

Starting Bixby using buttons on the Samsung Smart Remote You can have conversation with Bixby using the Samsung Smart Remote buttons. Press and hold the button on your Samsung Smart Remote, say a command, and then release the button. To view the Bixby guide, press the button once: • When you press t...

Learning about the Explore Bixby Screen Explore Bixby You can say something like: All Services The image on your TV may differ from the image above depending on the model and geographical area. 1. My Profile Go to the My Profile screen to create a new account or register a voice ID. When a voice ID ...

• Voice response You can change or turn off Bixby's voice. This function may not be supported depending on the language selected for Bixby. • Sound feedback Play a sound when Bixby starts and stops listening. • Privacy You can permit or prohibit Bixby from utilizing your personal information when yo...

• The existing functional specifications may be changed if Bixby is updated. • Bixby is available only on TVs that support it and come with remote controls that have a microphone. • Symbols including "-" and special characters are not supported. Consequently, if a word or sentence contains n...

TV Viewing You can use convenient features while watching TV. Additionally, you can edit the channel list or create favoritechannel lists. Using the Guide See an overview of each channel's program lineup. Live TV Guide Try Now Guide Channel List Recommended The image on your TV may differ from the i...

Move the focus to the program you want in the Guide , and then press and hold the Select button. You can use the following functions: • Schedule Viewing You can schedule the viewing of a broadcast scheduled program. • Cancel Scheduled Viewing You can cancel scheduled viewings. • View Details You can...

Using schedule viewing to view programs at a specified time on a specified date Live TV Schedule Manager Add Viewing To schedule a viewing, set the values for Antenna , Channel , Repeat , Date , and Start Time of the broadcast program to view, and then select Save . Check the current time in Setting...

Using the Channel List Change the channel or check programs on other digital channels. Live TV Channel List Using the Channel List , you can change the channel or check programs on other digital channels while watching TV. The Channel List screen contains the following icons: – : A favorite channel ...

Editing Channels Edit the channels stored on your TV. Live TV Channel List Edit Channels The Edit Channels screen contains the following icons: – : A favorite channel On the Edit Channels screen, you can select channels and use the following functions: • Delete / Restore After selecting a target cha...

Using a Personal Favorites List Designate frequently watched channels as favorite channels. Favorite channels are highlighted in the Edit Channels and Channel List screens with the symbol. You can create up to five favorites lists so that your family members can create their own personal favorites l...

TV-Viewing Support Functions Use the functions that are available while watching TV. Changing the broadcast signal Live TV Channel List Press the up directional button on your remote control, move the focus to Air or Cable , and then press the Select button. You do not need to use this function if y...

Watching blocked / restricted programs To watch a blocked program, enter the PIN when requested. When initially showing a restricted program or movie, the screen is blank because the Program Rating Lock Settings blocks it. Enter the PIN to unblock the program when a message appears requesting the co...

Configuring advanced broadcasting audio settings Settings Broadcasting Audio Options Audio Options functions differently for analog and digital channels. • Preferred Language This is the language you will hear while watching TV if the language is included in the broadcast signal. • Multi-Track Sound...

Picture and Sound You can change the settings for the picture and the sound according to your preference. Adjusting the Picture Quality Change the Picture Mode and adjust Expert Settings. Choosing a picture mode Settings Picture Picture Mode Try Now You can select the Picture Mode that provides the ...

Setting the Viewing Environment for External Devices You can optimize the TV for viewing specific video formats. Playing games on an optimized screen Settings General External Device Manager Game Mode You can enable game mode to optimize the TV's settings for playing video games with a gaming consol...

Using Cable Box IP Remote Settings General External Device Manager Cable Box IP Remote Set the cable box that supports IP control to be controlled with Samsung remote control. This function may not be supported depending on the model. Using Input Signal Plus Settings General External Device Manager ...

Changing the Picture Size and Position Change the picture size and position for your TV. Changing the picture size settings Settings Picture Picture Size Settings • Picture Size Try Now You can change the size of the picture displayed on the TV screen to 16:9 Standard , Custom , or 4:3 . Supported p...

Configuring a Sound Mode and Expert Settings Change the Sound Mode and adjust Expert Settings. Choosing a sound mode Settings Sound Sound Mode Try Now You can select the available sound mode that you prefer for a content type or your listening environment. When an external device is connected, Sound...

• Digital Output Audio Delay Try Now This feature is only available when the external device is connected via HDMI (eARC) and SPDIF (Sony Philips DigitalInterface). HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model. • Dolby Atmos Compatibility Try Now ...

Using the Sound Support Functions Configure the sound settings for your TV. Selecting speakers Settings Sound Sound Output Try Now You can select which speakers the TV uses for audio output. External speakers may not be controlled with the remote control. When an external speaker is enabled, some so...

Listening to the TV through a Samsung audio device that supports the Wi-Fi function For more information about how to connect and use a Samsung audio device that supports the Wi-Fi function, referto its user manual. Settings Sound Wi-Fi Speaker Surround Setup Try Now If you've connected one or more ...

System and Support You can configure system and support settings, such as clock, timers, energy usage and software updates. Using the Time Functions and the Timers Set the current time and use the timer function. Settings General System Manager Time Try Now You can set the Clock manually or automati...

Adjusting the clock for DST and time zone Settings General System Manager Time Clock Sets the right time by setting Daylight Savings Time (DST) and your local time zone. • Time Zone Selects your time zone. This function is only available when the Clock Mode is set to Auto . This function may not be ...

Setting the clock manually Settings General System Manager Time Clock Clock Mode Manual When Clock Mode is set to Manual , you can directly enter the current date and time. Select the Date and Time by using the directional buttons on the remote control. Using the sleep timer Settings General System ...

Using the Auto Protection Time and Energy Saving Functions Set the Auto Protection Time and reduce the TV's energy consumption. Setting the Auto Protection Time Settings General System Manager Auto Protection Time Try Now Activate a screensaver when your TV displays a still image for 2 hours or more...

Updating the TV's Software View your TV's software version and update it if necessary. DO NOT turn off the TV's power until the update is complete. The TV will turn off and on automatically aftercompleting the software update. Video and audio settings may be reset to their defaults after a softwareu...

Audio and Video Functions for the Visually or Hearing Impaired You can configure the functions for the visually or hearing impaired. Running the accessibility functions Settings General Accessibility Try Now Running Accessibility Shortcuts The Accessibility Shortcuts provide easy access to the acces...

Changing the volume, speed, pitch, and the TV background volume of the Voice Guide You can configure the volume, speed, pitch, and the TV background volume of the voice guide. The TV screen is turned off but audio continues Settings General Accessibility Picture Off Turn off the TV screen and provid...

Setting the screen to black and white Settings General Accessibility Grayscale Try Now You can change the color of the TV screen to black and white to sharpen blurred edges caused by colors. If Grayscale is on, some Accessibility menus are not available. This function may not be supported depending ...

Showing captions Settings General Accessibility Caption Settings Try Now Set Caption to On to watch programs with the captions displayed. Captions are not displayed by programs that do not support captions. This function has no relationship with the features for controlling subtitles of DVD or Blu-r...

Listening to the TV through Bluetooth devices (for the hearing impaired) Settings General Accessibility Multi-output Audio You can turn on both the TV speaker and Bluetooth headphone at the same time. When this function is active, youcan set the volume of the Bluetooth headphone higher than the volu...

Using Voice Assistants on TV You can change the settings of a Voice Assistant after selecting it. This function is supported only in The Frame. Select the Voice Assistant Settings General Voice Voice Assistant Select which Voice Assistant you would like to help control your TV. To use this function,...

Using Other Functions You can view other functions. Changing the menu language Settings General System Manager Language Try Now Setting up a password Settings General System Manager Change PIN Try Now The PIN input window appears. Enter a PIN. Enter it again to confirm it. The default PIN is "00...

Managing External Devices Settings General External Device Manager Device Connect Manager Try Now When you connect external devices, such as mobile devices or tablets connected to the same network as the TV soyou can share content, you can view the list of allowed devices and connected devices. • Ac...

Restoring the TV to the factory settings Settings General Reset Try Now You can restore all TV settings to the factory defaults. 1. Select Reset . The security PIN entry window appears. 2. Enter the security PIN, and then select Reset . All settings are then reset. The TV turns off and on again auto...

Precautions and Notes You can get instructions and information that you must read after installation. Read Before Using Apps Read this information before using Apps. • If you want to download new apps using Apps , first sign in to your Samsung account. • Due to the product characteristics featured o...

Read Before Using the Internet Function Read this information before using the Internet function. • File download is not supported. • The Internet function may not be able to access certain websites, including websites operated by certain companies. • The TV does not support playback of flash videos...

Read before setting up a wireless Internet connection Precautions for wireless Internet • This TV supports the IEEE 802.11 a /b /g /n /ac communication protocols. Samsung recommends using IEEE 802.11n. Video files stored on a device connected to the TV via a Home Network may not play back smoothly. ...

Read Before Playing Photo, Video, or Music Files Read this information before playing media content. Limitations to the use of photo, video, and music files Try Now • The TV supports Mass Storage Class (MSC) USB devices only. MSC is a class designation for mass storage devices. Types of MSC devices ...

Supported subtitles Subtitle formats Name Format MPEG-4 Timed text .ttxt SAMI .smi SubRip .srt SubViewer .sub Micro DVD .sub or .txt SubStation Alpha .ssa Advanced SubStation Alpha .ass SMPTE-TT Text .xml Video formats with subtitles Name Container Xsub AVI SubStation Alpha MKV Advanced SubStation A...

Supported image formats and resolutions File extension Format Resolution *.jpg *.jpeg JPEG 15360 x 9024 *.png PNG 4096 x 4096 *.bmp BMP 4096 x 4096 *.mpo MPO 15360 x 8640 The MPO format is supported partly. Supported music formats and codecs File extension Format Codec Note *.mp3 MPEG MPEG1 Audio La...

Read After Installing the TV Read this information after installing the TV. Picture sizes and input signals The Picture Size is applied to the current source. The applied Picture Size will remain in effect whenever you select that source unless you change them. Input signal Picture size Component 16...

Supported Resolutions for UHD Input Signals Check the supported resolution for UHD input signals. • Resolution: 3840 x 2160p, 4096 x 2160p This function is supported by TU6/TU7 series, BET-H. If Input Signal Plus is set to Off Frame rate (fps) Color Depth / Chroma Sampling RGB 4:4:4 YCbCr 4:4:4 YCbC...

Read Before Connecting a Computer (Supported Resolutions) Check the resolutions supported for PC input signals. When you connect your TV to a computer, set the computer's video card to one of the standard resolutions listed inthe tables below or on the next pages. The TV will automatically adjust to...

VESA DMT Resolution (Dots x lines) Display format Horizontal frequency (KHz) Vertical frequency (Hz) Clock frequency (MHz) Polarity (horizontal / vertical) 640 x 480 60 Hz 31.469 59.940 25.175 - / - 640 x 480 72 Hz 37.861 72.809 31.500 - / - 640 x 480 75 Hz 37.500 75.000 31.500 - / - 800 x 600 60 Hz...

VESA CVT Resolution (Dots x lines) Display format Horizontal frequency (KHz) Vertical frequency (Hz) Clock frequency (MHz) Polarity (horizontal / vertical) 2560 x 1440 60 Hz 88.787 59.951 241.500 + / - 2560 x 1440 120 Hz 192.996 119.998 497.750 + / - The resolution may not be supported depending on ...

Supported Resolutions for Video Signals Check the resolutions supported for video signals. CTA-861 Resolution (Dots x lines) Display format Horizontal frequency (KHz) Vertical frequency (Hz) Clock frequency (MHz) Polarity (horizontal / vertical) 720 (1440) x 576i 50 Hz 15.625 50.000 27.000 - / - 720...

Read Before Using Bluetooth Devices Read this information before using a Bluetooth device. This function may not be supported depending on the model or geographical area. Restrictions on using Bluetooth • You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature simultaneously. • ...

Blocking programs based on their TV Rating Read this information before viewing a blocking program. To block content, select a rating category to lock. All programs at that level and higher are blocked and require thePIN to watch. To unblock a category, select the lock icon. To unblock all the categ...

Blocking movies based on their Motion Picture Association of America (MPAA) rating This rating system applies to all materials with supplied ratings in the U.S.A. From the MPAA: “The Motion Picture Association of America (MPAA) has implemented a rating system that provides parents orguardians with a...

Blocking programs based on their Canadian French Rating This rating system applies to all rated material viewed on French-Canadian TV channels. Select a lock beside one of the rating categories to block that category and all higher categories. To unblock acategory, select the lock icon. • G : Genera...

Licenses Check the license information and trademarks applied in your TV. Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, Pro Logic, and the double-D symbol aretrademarks of Dolby Laboratories. The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo ar...

Troubleshooting If you have a problem with your TV, you can access various solutions while watching TV. If your problem is notaddressed in the Troubleshooting section, view the FAQ section or contact the Samsung Call Center. Picture Issues When the TV has trouble with the picture, these steps may he...

The problem Try this! Screen Brightness If the colors on your TV are correct but just a little too dark or bright, try adjusting thefollowing settings first. • Settings Picture Expert Settings Contrast • Settings Picture Expert Settings Brightness • Settings Picture Expert Settings Sharpness • Setti...

Sound and Noise Issues When the TV has difficulties with sound, these steps may help resolve the problem. Testing the sound Settings Support Device Care Self Diagnosis Sound Test Try Now If the TV plays the Sound Test melody without distortion, there may be a problem with an external device or the b...

Channel and Broadcast Issues When the TV has difficulties receiving broadcasts, these steps may help resolve the problem. The problem Try this! “Weak or No Signal” displayed in TVmode or cannot find channel. Make sure that the external device is connected securely and turned on. Moveto Sources to sw...

External Device Connectivity Issues When the TV has difficulties connecting to external devices such as a PC, game console, or mobile device, thesesteps may help resolve the problem. The problem Try this! The "Mode Not Supported" messageappears. Adjust the output resolution of the external d...

Network Issues When the TV has difficulties connecting to the Internet, these steps may help resolve the problem. Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Try Now If the TV has trouble with network connection or TV services, check the Smart Hub connection status....

The problem Try this! The message "Connecting toAnynet+ device..." or"Disconnecting from Anynet+device" appears on the screen. You cannot use the remote control when the TV is configuring Anynet+ or switchingto the TV viewing screen. Use the remote control after the TV has completed ...

Apps When apps aren't working, these steps may help resolve the problem. The problem Try this! I launched an app, but it's in a differentlanguage. How can I change thelanguage? Languages supported by an app may be different from the TV Language set in the menu. The ability to change the language dep...

Voice Assistant Issues When the Voice Assistant isn't working, these steps may help resolve the problem. This function may not be supported depending on the model or geographical area. The problem Try this! The voice commands do not work well. Voice commands may differ depending on the Voice Assista...

Other issues Use these procedures to resolve other issues that may occur in relation to the product. The problem Try this! The TV is hot. Watching TV for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along thetop of...

Diagnosing TV operational issues You can diagnose issues with your TV and Smart Hub and run reset functions. Settings Support Device Care Self Diagnosis Try Now You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can also view signal strength i...

Getting Support Get help directly from Samsung if you have a problem with your TV. Getting support through Remote Management Settings Support Remote Management Try Now After consenting to our service agreement, you can use Remote Management to access Remote Support and have a Samsung service technic...

FAQ In this section, you'll find the answers to the e-Manual questions we get asked about most often. The TV Screen does not Display Properly When the TV screen does not look right, you can check if the issue is caused by the product or the broadcastingsignal and cables. When the TV screen does not ...

HDMI IN HDMI IN HDMI IN Check the antenna and HDMI cable connections. If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines orwhite dots, fixed horizontal, or vertical lines. - 136 -

Try changing channels using the remote control. Source Press the button, select Source , choose another input source. - 137 -

If the same problem persists, run a diagnostic test. On the remote control, press the button. Settings Select Settings Support Device Care Self Diagnosis Picture Test . Support Support Device Care Select Settings Support Device Care Self Diagnosis Picture Test . - 138 -

Picture Test OK When a message appears, select OK and follow the on-screen instructions to complete the test. When a message appears, select OK and follow the on-screen instructions to complete the test. Picture Test Complete Close When a message appears, select Close and follow the on-screen instru...

Signal Information Signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception. Related menu path Settings Support Device Care Self Diagnosis Picture Test Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now - 141 -

The TV does not Turn On If the TV screen is black, it is generally caused by a loose power cord or the peripheral device is turned off. When your TV does not turn on The color and design of the TV and its accessories and the features may differ depending on the model or geographicalarea. If your TV ...

Power If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. HDMI IN HDMI IN HDMI IN One Connect Cable One Connect Cable Check the conn...

The Picture is Distorted, or No Sound Comes Out of the SoundBar No TV sound from the soundbar, or distorted TV picture is usually caused by poor connections. When the TV does not connect with an external device properly The color and design of the TV and its accessories and the features may differ d...

Internet Access is not Available When the TV has difficulties connecting to the Internet, these steps may help resolve the problem. When the TV can't connect to the Internet The color and design of the TV and its accessories and the features may differ depending on the model or geographicalarea. No ...

Settings Select Settings General Network Network Status to check the network status. General General Network Select Settings General Network Network Status to check the network status. General Network Reset Network If the network isn't connected, a network reset may be required. - 154 -

Settings If the same problem continues, select Settings General Network Network Status IP Settings to change to a different DNS server. If a test occurs, cancel it and select IP Settings . General General Network If the same problem continues, select Settings General Network Network Status IP Settin...

IP Settings DNS Setting Enter manually Select DNS Setting Enter manually . IP Settings DNS Server Select DNS Server , enter 8.8.8.8, then select OK . Update now If the same problem continues, a software update or factory reset may be required. Related menu path Settings General Network Network Statu...

There is No Sound or the Speakers are Making an Odd Sound When there is an issue with the sound on the TV, you can check whether the issue is caused by the product, or thebroadcasting signal and cables. When no sound comes out of the TV, or the sound is breaking up The color and design of the TV and...

Support Support Device Care To check sound output, select Settings Support Device Care Self Diagnosis Sound Test . Update now If the same problem continues, a software update or factory reset may be required. If there is sound but it is not clear, run a diagnostic test. On the remote control, press ...

Settings Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound. Support Support Device Care Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound. Settings If the test reveals a problem, select Settings Sound Expert Settings Reset Sound . - 161 -

Sound Sound Expert Settings If the test reveals a problem, select Settings Sound Expert Settings Reset Sound . Settings If the test shows no problems, select Settings Support Device Care Self Diagnosis Signal Information . - 162 -

The Remote Control does not Work If the remote control is not working, the battery may be too low. When the remote control does not work The color and design of the TV and its accessories and the features may differ depending on the model or geographicalarea. Verify that the infrared remote control ...

Updating the Software If you want to keep the TV in its best condition, or if you have an intermittent issue, please update it to the latestversion. Updating to the latest TV software The color and design of the TV and its accessories and the features may differ depending on the model or geographica...

Support Support About This TV Select Settings Support About This TV and check the model code and software version. About This TV Model code: Software version: Select Settings Support About This TV and check the model code and software version. Using a computer, connect to www.samsung.com. - 172 -

Find your TV model and download the firmware file. SEE ALL SUPPORT Find your TV model and download the firmware file. Firmware Download Click Download to download the firmware. - 173 -

Unzip the downloaded file and store it in your USB drive top folder. Unzip the downloaded file and store it in your USB drive top folder. USB USB USB Insert the USB device into the USB slot on the back of your TV or the side of the One Connect Box. - 174 -

Update now The firmware update begins automatically. Your TV will automatically reset when the firmware update is completed.Do not turn off your TV while the firmware update is in progress. Settings After your TV turns on, select Settings Support About This TV and check the new firmware version. Sup...

Accessibility Guidance Provides a menu and a remote control guide that aid the visually impaired. Learn Menu Screen Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus youselect. Using the Accessibility Menu View how to use the Accessibility ...

Running the Accessibility menu functions using the General menu Settings General Accessibility You can also go to the Accessibility menu from the TV settings menu. This provides more options, for example, to change the speed of Voice Guide. The TV will not verbalize this menu unless Voice Guide is a...

Learning about the Accessibility menu functions • Voice Guide Settings Provides voice guides to make it easier for the visually impaired to use the TV. Voice guide supports basicoperations such as changing channels and adjusting the volume, provides voice descriptions about the currentbroadcast and ...

• Learn Menu Screen Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menusyou select. • Caption Settings You can view the caption in programs that provide broadcast captions. When watching a channel on an external device such as set-top box and ...

Using the TV with Voice Guide on Turn on Voice Guide that describes the menu options aloud to aid the visually impaired. Changing channel There are 3 ways to change the channel. Every time you change channels, the new channel details will beannounced. The ways to change the channel are below. • Chan...

Using program information When watching TV, press the Select button to view program information which then appears at the top of thescreen. Voice Guide will say program subtitles or audio descriptions if they are available. To view more detailedprogram information, press and hold the Select button. ...

Using the guide See an overview of each channel's program lineup. When you want to know the program information for each channel while watching a broadcast program, press theGUIDE button on the remote control. Use the directional buttons to view the program information. On the Samsung Smart Remote, ...

Using Schedule Viewing Configure the TV to show a specific channel or program at a specific time and date. The icon appears next to programs that have been configured for a schedule viewing. To set up a schedule viewing, you must first set the TV's clock ( Settings General System Manager Time Clock ...

Using Smart Hub Learn how to open Smart Hub to access apps, games, movies, and more. Smart Hub After pressing the button on your remote control, you can surf the web and download apps with Smart Hub. Some Smart Hub services are for pay services. To use Smart Hub, the TV must be connected to the Inte...

Using the Smart Hub Home Screen On the leftmost part of the Smart Hub home screen is the static menu listed below. You can quickly and easily usethe listed menu items to access the main TV settings or external devices, search, and apps. • Settings When the focus is moved to Settings , a list of quic...

Launching the e-Manual Open the user manual embedded in your TV. Press the button to open Smart Hub, press the left directional button to move to Settings , and then press the Select button. Use the up and down directional buttons to move to Support , and then select Open e-Manual to open the e-Manu...

Using Bixby A guide to using Bixby to control your TV. This function is supported only in The Frame. To use Bixby, your TV must be connected to the Internet and you must use the microphone on your Samsung SmartRemote. To use Bixby, press and hold the button on the Samsung Smart Remote, say a command...