Samsung NP960XGLZ-EXP - User Manual

Getting started 6 Number/Name Description 1 Microphone • You can use the voice recording or video call features through the built-in microphone. 2 Ambient light sensor • Recognizes the brightness of the environment where you use the computer. • When the surroundings become dark, the keyboard backlig...

Getting started 7 Right view 1 2 3 Number/Name Description 1 Memory card slot • Insert a memory card into the slot. 2 USB 3.2 port • Connect various accessories, such as a mouse, camera, or keyboard. 3 Earpiece/ Headset jack • Connect an earpiece or a headset to the computer to listen to audio. Numb...

Getting started 8 Number/Name Description 1 HDMI port • Used to connect an HDMI cable to an external device. 2 Thunderbolt ™ 4 port • Connect the supplied adapter to charge the computer. • Connect and charge a USB Type-C device and Thunderbolt ™ device, or connect to an external display device. Some...

Getting started 9 The charging feature of the Thunderbolt ™ 4 port Charging the computer Connect an external power supply (sold separately) to the Thunderbolt ™ 4 port to use it as the auxiliary power or charge the computer.Use an external power supply (sold separately) with a rating level higher th...

Getting started 10 Bottom view ▶ For 14 inch models 1 3 3 2 ▶ For 16 inch models 1 3 3 2 Number/Name Description 1 Fan vents • Sucks in outside air and discharges heat generated inside the computer through these holes. • If the vents are blocked the computer may overheat. Avoid blocking the vents as...

Getting started 11 3 The computer turns on automatically when the display panel is opened.If the computer does not turn on automatically, press the Power button. Set the computer to not turn on automatically when the display panel is opened. 1. SelecttheStartbutton( ) → All apps → Samsung Settings ....

Getting started 12 Turning the computer off 1 Select the Start button ( ). 2 Select → Shut down . Save all data before turning off the computer. About Windows Activation When you turn the computer on for the first time, the Windows Activation screen appears.Follow the activation procedures according...

Getting started 13 Windows Microsoft Windows is an operating system that is used to control a computer. • Images and available features may differ depending on the model and operating system. • This manual is designed for Windows 11 and content may differ depending on the OS version. • The image dis...

Getting started 14 Configuring the Windows Settings You can configure the basic system settings, such as installing or uninstalling apps and managing accounts, from the Windows Settings.Select the Start button ( ) → Settings . Then, select an option you want to change after the Settings window scree...

15 Double tapping Double tap the screen. Touching and holding (right-clicking) To use additional options of an item, touch and hold it on the screen. Basics Touch screen Use your fingers on the touch screen to perform actions. Touch screen gestures Tapping Tap the screen.

Basics 16 Spreading and pinching To zoom in, spread two fingers apart on an image or text. Pinch to zoom out. Dragging Touch and hold an item and drag it to the target position. Scrolling To scroll up, down, left, or right, swipe on the screen.

Basics 18 • Press and hold the Fn key and press the F12 key. When the Fn Lock feature turns on, press a hot key. When the Fn Lock feature is on, hot keys are activated without pressing the Fn key. Using hot keys To use keyboard hot keys, do one of the following: • Press and hold the Fn key and press...

Basics 19 Key/Icon Description F9 • Keyboard backlight brightness : Turn the keyboard backlight on or off and adjust its brightness. F10 • Block camera and mic : Limit the use of the camera and the microphone to prevent recording. F11 • Performance mode : Change the system’s performance mode. F12 • ...

Basics 20 Touchpad Use the touchpad to move the cursor or select an item. The left and right buttons of the touchpad act the same as the left and right buttons of a mouse. • Use the touchpad only with fingers. The touchpad will not recognize actions of other objects. • Images and the touchpad layout...

Basics 21 Gesture functions Swiping To scroll up, down, left or right to a desired location, swipe with two fingers on the touchpad. or Pinching To zoom in, spread two fingers apart on the touchpad. Pinch to zoom out. Right-clicking Press the touchpad with two fingers simultaneously or press the rig...

Basics 22 Touchpad lock Press and hold the Fn key and press the F5 key to lock the touchpad. Configuring touchpad gestures Configure touchpad gestures.Select the Start button ( ) → Settings → Bluetooth & devices → Touchpad and select the desired options. Some options in the touchpad settings may...

Basics 23 Connecting to a Wi-Fi network 1 Select the status icons on the taskbar and select on the Wi-Fi option. 1 2 Wireless LAN Connect the computer to a wireless network to use the internet. These descriptions are for computer models with a Wireless LAN card or device. A Wireless LAN device is op...

Basics 24 Deactivating the Wi-Fi feature When you are not using the Wi-Fi feature, turn it off to save battery power.Select the status icons on the taskbar and select . The Wi-Fi feature is deactivated. 1 2 Airplane mode Set the computer to turn off all wireless functions on your computer. You can u...

Basics 25 Pairing with other Bluetooth devices 1 Select the status icons on the taskbar to ensure that Bluetooth is activated. 2 Select the Start button ( ) → Settings → Bluetooth & devices → Add device . Bluetooth Use Bluetooth to listen to music or exchange data or media files with other Bluet...

Basics 26 Unpairing Bluetooth devices 1 Select the Start button ( ) → Settings → Bluetooth & devices . Your computer will display the paired devices. 2 On the device you want to unpair from your computer, select → Remove device . The connection to the Bluetooth device will be disconnected. 3 Sel...

Basics 27 1 2 2 Select Fingerprint recognition (Windows Hello) → Set up to start the fingerprint registration. 3 Select Get started on the Windows Hello setup window. 4 Enter the PIN number you set. Fingerprint recognition You can sign in to Windows, apps, and services by teaching Windows to recogni...

Basics 28 Removing a fingerprint 1 Select the Start button ( ) → Settings → Accounts → Sign-in options . 2 Select Fingerprint recognition (Windows Hello) → Remove . The fingerprint will be removed. Unlocking the screen with a fingerprint You can unlock the screen by resting your fingerprint on the f...

Basics 29 For better fingerprint recognition • Prevent the fingerprint recognition sensor from being scratched or damaged by metal objects, such as coins, keys, and necklaces. • Ensure that the fingerprint recognition sensor and your fingers are clean and dry. • The fingerprint recognition sensor ma...

Basics 30 Inserting a memory card 1 Insert a memory card into the memory card slot in the indicated direction until it clicks into place. 2 If a pop-up message appears, choose an action. 3 Select Open folder to view files . 4 Save, move, or delete data on the memory card. Memory card slot Use a memo...

Basics 31 • To use a memory card to exchange data with a digital device, such as a digital camera, formatting the data with the digital device is recommended. • When trying to use a formatted memory card in another digital device, format the memory card again in the device. • Data protected by copyr...

Basics 32 4 On the main computer’s Desktop, select the icon for the connected computer to access the folder being shared. If the computer does not properly scan your Thunderbolt ™ device after connecting it After removing a Thunderbolt ™ device, you can connect a new Thunderbolt ™ device after a few...

Basics 33 2 Connect the other end of the cable to the external display. <When using a Thunderbolt ™ display cable> Thunderbolt ™ 4 port Thunderbolt ™ port <When using an HDMI cable> HDMI port HDMI port External display Connecting the computer to an external display device can be useful f...

35 Apps and features Using apps • Images and features may differ depending on the model and the app version. • Some apps may not be supported depending on the model. • Apps that are provided by Samsung can be installed from Samsung Update . • Third-party software related apps For descriptions about ...

Apps and features 36 Finding your ID and resetting your password If you forget your Samsung account ID or password, select Find ID or Forgot password? on the Samsung account sign-in screen. You can find your ID or reset your password after you enter the required information. Signing out of your Sams...

Apps and features 38 2 When you are finished composing the note, select to save it.If you want to save the note in another file format, select → Save as file . Deleting notes Right-click the note you want to delete on the note list and select Delete . Samsung Notes Create notes by entering text from...

Apps and features 40 Samsung Studio Create and edit videos using photos and videos in your computer. 1 Select the Start button ( ) → All apps → Samsung Studio . 2 Select New project . 3 Select Files , Folder , or Samsung Gallery to add files and select OK . 4 Edit the video by inserting music or tex...

Apps and features 41 Deleting images or videos 1 Select the Start button ( ) → All apps → Samsung Gallery . 2 Select the images and videos you want to delete and select . The deleted images and videos will move to the Windows Recycle Bin. Syncing images and videos 1 Select the Start button ( ) → All...

Apps and features 43 Restoring to an earlier restore point 1 Select the Start button ( ) → All apps → Samsung Device Care . 2 Select Backups and select the date that you backed up the system. 3 Select Restore . Managing the storage 1 Select the Start button ( ) → All apps → Samsung Device Care . 2 S...

Apps and features 44 Optimizing the memory 1 Select the Start button ( ) → All apps → Samsung Device Care . 2 Select Optimize memory . Check the memory usage and clean up the unused memory. Using maintenance mode 1 Select the Start button ( ) → All apps → Samsung Device Care . 2 Select Settings → Ma...

Apps and features 45 Samsung Pass On your computer, use the login or personal information saved in Samsung Pass on your phone or tablet. When entering your Samsung account, ID, password, or personal information, such as your address, use Samsung Pass to sign in or enter information. • To use this fe...

Apps and features 46 For example, say “Hi, Bixby” and say “How’s the weather today?” The weather information will appear on the screen.If Bixby asks you a question during a conversation, say “Hi, Bixby” and answer Bixby. Or select and answer Bixby. Waking up Bixby using your voice You can start a co...

Apps and features 47 5 On your computer, select Receive data . 6 On the previous computer, select Allow . 7 On your computer, select an item to bring and select Transfer . Transferring data increases the battery power consumption of your computer. Ensure that your computer is sufficiently charged be...

Apps and features 49 3 Select Online Talk on the main page. Select Please enter the details of your inquiry. , enter your inquiry, and then select Request . Online Talk 4 You can speak to a service associate to resolve your computer’s problems. Waiting times may vary depending on the network and num...

Apps and features 50 3 When you are finished recording the screen, select .You can check the file in Videos or Pictures . 4 Select to finish the screen recorder toolbar. • Select to expand or collapse the screen recorder toolbar. • If your computer enters sleep mode while recording the screen, the r...

Apps and features 51 Second Screen Connect your computer and tablet to use the tablet as an additional display for the computer. • Only Samsung tablets can be connected using this feature. To check out models that support the Second Screen feature, visit the Samsung website. • This feature is only a...

Apps and features 52 • To use this feature, you must sign in to your Samsung account. • You can connect devices through the SmartThings app on your phone or tablet. • Connected devices’ own problems or defects are not covered by the Samsung warranty. When problems or defects occur on the connected d...

Apps and features 53 Quick Search Search for content on the computer quickly. 1 Select the Start button ( ) → All apps → Quick Search . 2 Read the on-screen instructions and select Start Quick Search . This step appears only when the app runs for the first time. 3 Select the search field to enter a ...

54 Settings & Upgrade Display brightness Adjust the display brightness to reduce eye strain and save power. Controlling brightness using the keyboard • To dim the display screen, press and hold the Fn key and press the F2 key. • To brighten the display screen, press and hold the Fn key and press...

Settings & Upgrade 55 Optimizing the full screen color balance Optimize the screen color by adjusting the color tones to your preference. 1 Select the Start button ( ) → All apps → Samsung Settings . 2 Select Display → Advanced color settings . 3 Drag the color adjustment bar to the desired colo...

Settings & Upgrade 56 Controlling volume using the taskbar 1 Select the status icons on the taskbar. 2 Drag the adjustment bar to the desired volume. Volume adjustment bar Volume Adjust the system volume or sound volume when playing music or video. Controlling volume using the keyboard • To turn...

Settings & Upgrade 57 Entering the BIOS screen 1 Turn on the computer. 2 Before the Samsung logo appears, press the F2 key several times. • If the computer is password-protected, press the F2 key several times before the password screen appears. • If the password screen or the Windows start scre...

Settings & Upgrade 58 Number Name 1 • Setup items 2 • Setup tools ‒ Help : Get help with the BIOS setup. ‒ Default : Return to the default settings. ‒ Restore : Cancel changes. ‒ Save : Save settings. ‒ Exit : Exit BIOS setup. 3 • Setup menu ‒ SysInfo : Check the computer’s specifications. ‒ Adv...

Settings & Upgrade 59 Setting passwords You can set passwords following these instructions on the BIOS setup screen. • Supervisor Password (low security level): This password is required when turning on the computer or entering the BIOS setup. • User Password (low security level): This password ...

Settings & Upgrade 60 5 Enter a password and select OK . The password should be 8-20 characters and contain both uppercase and lowercase letters and numbers. 6 Select Save → OK to save and restart. • To enable the Password On Boot option, set a Supervisor Password and enter the password when sta...

Settings & Upgrade 61 Changing the boot priority Change the boot priority from the BIOS setup. 1 Turn on the computer. 2 Before the Samsung logo appears, press the F2 key several times. 3 Access the Boot menu on the BIOS setup screen. 4 Select Boot Device Priority . 5 Select an option menu to op...

Settings & Upgrade 62 3 Select Advanced → Smart Battery Calibration . 4 The Battery Calibration feature is activated and the battery is forcefully discharged. To stop the operation, press the Esc key. This operation requires 3–5 hours depending on the battery capacity and the remaining battery c...

Settings & Upgrade 63 4 Select Yes . The computer will turn off automatically. 5 After connecting the adapter, turn on the computer again. Using the Smart Battery Power Off feature Storing your computer in a discharged state for an extended period of time can shorten battery life quickly. If you...

Settings & Upgrade 64 • To restore the battery power after cutting it, connect the adapter. • When you connect the adapter to a multiport adapter to charge the computer, the charging speed message may appear, but the computer will be charged normally. • If many devices are connected to the multi...

Settings & Upgrade 65 3 When the battery is fully charged, the operating status LED turns green. Disconnect the adapter from the computer. Operating status LED Status • Red : Charging • Green : Fully charged • Blue : Turned on 4 Unplug the adapter from the electric socket. Do not allow the adapt...

Settings & Upgrade 66 Saving battery power Right-click the battery icon on the taskbar and select Power and sleep settings → Battery saver → Turn on now . Battery saver mode is activated. Battery saver mode is disabled when the adapter is connected. Extending battery life When charging your comp...

Settings & Upgrade 67 When the battery has expired Batteries are consumable parts and the current battery cannot be used as the battery life has expired. Please replace it with a new battery (genuine) to prevent data loss and ensure safe usage. Whether or not batteries can be used is determined ...

68 Troubleshooting Samsung Recovery When a problem occurs with the computer, restore the computer back to the factory default settings by using the Samsung Recovery app (Recovery/Backup). It is also possible to restore the computer to a previously backed up point. Back up important data regularly be...

Troubleshooting 69 2 Select Computer factory reset → Start factory reset . Follow the on-screen instructions to complete the recovery to its initial status. Recovering to factory default You can restore the computer to its factory default settings. If necessary, back up important data to an external...

Troubleshooting 70 2 Select a drive to save the backed up data and select Start backup . • When backing up to an external storage device, connect the device to the computer and then select the external drive. 3 Follow the on-screen instructions to complete the backup. Backing up user data You can ba...

Troubleshooting 71 3 Select Backup and restore management . 4 Select Restore of the data you want to recover and select Start restore . 5 Follow the on-screen instructions to complete data recovery. Recovering after a backup Select a backup point saved on an alternate internal drive or an external s...

Troubleshooting 73 Q&A When experiencing problems with the computer, try these solutions. Windows How can I uninstall an app? 1 Select the Start button ( ) → Settings → Apps → Installed apps . 2 On the list, select next to the app you want to delete, and then select Uninstall . Windows recovery ...

Troubleshooting 74 Why is the capacity representation of the hard disk drive (HDD) in Windows different from the product specifications? The capacity of the storage device (HDD or SSD) of the manufacturer is calculated assuming that 1 KB = 1,000 Bytes. However, the operating system (Windows) calcula...

Troubleshooting 75 Miscellaneous The camera and the microphone are not working. How do I turn them on again? When recording protect mode is activated, the camera and microphone will not work.Select the Start button ( ) → All apps → Samsung Settings → Security and privacy and select the Block camera ...

76 Usage notices Precautions for using the device • This user manual is specially designed to detail the computer’s functions and features. • The user manual supplied with the computer may vary depending on the model. • Please read this manual when using the computer to ensure safe and proper use. •...

Usage notices 77 Copyright Copyright © 2023 Samsung Electronics Co., Ltd.This manual is protected under international copyright laws.No part of this manual may be reproduced, distributed, translated, or transmitted in any form or by any means, electronic or mechanical, including photocopying, record...

Usage notices 78 • Manufactured under license from Dolby Laboratories. Dolby, Dolby Atmos, and the double-D symbol are trademarks of Dolby Laboratories. • All other trademarks and copyrights are the property of their respective owners. Energy Star (USA only) As an ENERGY STAR ® Partner, Samsung has ...

Usage notices 79 Product capacity representation Storage capacity representation The capacity of the storage device (HDD, SSD) of the manufacturer is calculated assuming that 1 KB = 1,000 Bytes.However, the operating system (Windows) calculates the storage device capacity assuming that 1 KB = 1,024 ...

Usage notices 80 • Use an adjustable chair with firm, comfortable support. • Adjust the height of your chair so that thighs are horizontal to the floor and feet are flat on the floor. • The back of the chair should support the lower back. Adjust the backrest to fit your body properly. • Sit back ful...

Usage notices 81 Arms and hands • When using the keyboard and touchpad, the shoulders should be relaxed. The upper arm and forearm should form an angle that is slightly greater than a right angle, with the wrist and hand in almost a straight line. • Use a light touch when typing or using the touchpa...

Usage notices 82 Eye position and display illumination 50 cm • Position the screen at least 50 cm away from your eyes. • Adjust the height of the screen so that its top edge is equal to or just below the level of your eyes. • Avoid setting the screen’s brightness settings excessively high. • Keep th...

Usage notices 83 • If anyone related to you has experienced seizures or blackouts while using a similar product, consult a physician before using the computer. • If you feel discomfort, such as a muscle spasm, or disoriented, stop using the computer immediately and consult a physician. • To prevent ...

Usage notices 84 Power related Handle the power cord with care. • Do not touch with wet hands. • Do not use a damaged power cord. • Do not overload a multi-outlet or an extension cord beyond the specified voltage/current capacity. • Correctly insert the plug into the outlet. • Do not unplug the powe...

Usage notices 85 Battery usage related Use manufacturer-approved batteries, adapters, accessories, and supplies. • Using generic batteries or adapters may shorten the life of your product or cause the computer to malfunction. They may also cause a fire or cause the battery to explode. • Use only Sam...

Usage notices 86 Usage related Do not use the computer on heated floors or electric pads, or on beds, blankets, or cushions that block the ventilation of the computer. A blocked vent causes the computer to overheat, resulting in an explosion, fire, burns, or computer malfunction. Do not use the comp...

Usage notices 87 Caution Failure to follow instructions marked with this symbol may result in minor physical injury or damage to the computer. Installation related Do not block the ports (holes), vents, etc., of the product and do not insert objects. Damage to a component within the computer may cau...

Usage notices 91 Shut down the computer and disconnect all cables before disassembling the computer. For notebook computers that are supplied with an optional removable battery, disconnect the battery. Failure to do so may cause electric shock. Make sure to close the computer cover before connecting...

Usage notices 92 Cautions on preventing data loss (storage device (such as HDD, SSD, eMMC) management) Take care not to damage the data on a storage device (such as HDD, SSD, eMMC). • Subjecting the device to physical impacts may result in data loss. • Data may be lost when the computer is turned of...

Usage notices 93 Display bad pixels Samsung observes strict specifications regarding the quality and reliability of the display. However, there is a small chance that a few pixels may be bad. A large number of bad pixels can cause problems with the display, but a small number of bad pixels does not ...

94 Appendix Product specifications The system specifications may differ depending on the derived model. For detailed system specifications, refer to the product catalog. Item Specification Operating environment • Temperature: -5–40 °C for storage, 10–35 °C when operating • Humidity: 5–90 % for stora...

Appendix 95 Important safety information Safety instructions The system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the docum...

Appendix 96 Care during use • Do not walk on the power cord or allow anything to rest on it. • Do not spill anything on the computer or its components. The best way to avoid spills is to not eat or drink near the computer or its components. • Some products have a replaceable CMOS battery on the syst...

Appendix 97 Operating instructions 1 When installing and operating devices please refer to safety requirements in the user manual. 2 Devices can be used only with the equipment specified in the technical specifications of the devices. 3 If any smell of burning or smoke is detected from the computer ...

Appendix 98 Battery disposal Do not put rechargeable batteries or products powered by non-removable rechargeable batteries in the garbage. Contact the Samsung Service Center for information on how to dispose of batteries that you cannot use or recharge any longer. Follow all local regulations when d...

Appendix 99 • Laser Safety Note : Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive. • Class 1M laser radiation wh...

Appendix 100 General requirements The requirements listed below are applicable to all countries: • All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used. • The power cord set must have a minimum current...

Appendix 101 The RF field strength of the wireless device or devices that may be embedded in the notebook are well below all international RF exposure limits as known at this time. Because the wireless devices (which may be embedded into the notebook) emit less energy than is allowed in radio freque...

Appendix 102 • If the system came equipped with an internal embedded wireless device, do not operate the wireless device unless all covers and shields are in place and the system is fully assembled. • Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireles...

Appendix 103 Explosive Device Proximity Warning Do not operate a portable transmitter (such as a wireless network device) near unshielded blasting caps or in an explosive environment unless the device has been modified to be qualified for such use. Use On Aircraft Caution FCC, FAA, and TCCA regulati...

Appendix 104 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, an...

Appendix 105 Health and safety information Exposure to Radio Frequency (RF) Signals Certification Information This product can contain an embedded radio transmitter and receiver. It is designed and manufactured not to exceed the exposure limits for radio frequency (RF) energy set by the Federal Comm...

Appendix 107 RTC caution CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the Manufacturer’s instruction. Manufacturer information Samsung Electronics Co., Ltd. 129, Sam...

Appendix 108 Innovation, Sciences et Développement économique Canada L’émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d’Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée...

Appendix 109 Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take these items for environmentally safe recycling.Business users should contact their supplier and check the terms and conditio...

Appendix 111 Samsung package Take-Back program (USA only) In partnering with select recyclers, Samsung offers packaging take-back at no cost to you.Simply call the following number for the locations nearest you.CRT Processing, LLC(877) 278-0799Kathy Severson – Logistics contactFor more recycling inf...