Rheem 316937A- User Manual

WARRANTY

In addition to your legal rights, Rheem makes the following promise to the owner. We will repair or, if

necessary, replace a defective boiling water unit or part of it, which has failed due to faulty manufacture on the
following terms and conditions:
WARRANTY PERIOD

AGE OF BOILING WATER UNIT

FROM THE DATE OF INSTALLATION

WARRANTY COVERS ALL BOILING WATER UNITS DOMESTIC,

COMMERCIAL OR INDUSTRIAL

Up to (1) year

Free replacement of failed component, or if necessary, replacement of
the Boiling Water Unit, free of charge, including labour.**

** Refer to item 3, Warranty Conditions.

Should your boiling water unit need service under warranty, please call RHEEM SERVICE on

131 031 or refer to the yellow pages under Water Heaters for your nearest local service agent.

WARRANTY CONDITIONS:

1.The Boiling Water Unit must be installed in accordance with the installation instructions, supplied with the

Boiling Water Unit, and in accordance with all relevant statutory and local requirements of the state in which
the Boiling Water Unit is installed.

2.Where a failed component or Boiling Water Unit is replaced under Warranty, the balance of the original Warranty

Period will remain effective. The replaced part or Boiling Water Unit does not carry a new Warranty.

3.Where the Boiling Water Unit is installed outside the boundaries of a metropolitan area as defined by

Rheem, or beyond 25 km from a regional Rheem branch office, or a Rheem Authorised Service Centre, the
cost of transport, insurance and travelling costs between the nearest Rheem Authorised Service Centre’s
premises and the installed site will be for the account of the owner.

4.The Warranty only applies to the Boiling Water Unit and therefore does not cover any plumbing or electrical

parts supplied by the installer and not an integral part of the Boiling Water Unit, e.g. pressure limiting valve,
stop cock, electrical switches, pumps or fuses.

WARRANTY INFORMATION

WARRANTY EXCLUSIONS:
REPAIR AND REPLACEMENT WORK WILL BE CARRIED OUT AS PER THE RHEEM WARRANTY (ABOVE),
HOWEVER THE FOLLOWING EXCLUSIONS MAY CAUSE THE BOILING WATER UNIT WARRANTY TO
BECOME VOID, AND MAY INCUR A CHARGE FOR SERVICE AND COST OF REPLACED PARTS.
1.

Accidental damage; Acts of God; failure due to misuse; incorrect installation, attempts to repair the unit other

than by a Rheem Authorised Service Agent, or the Rheem Service Department.

2.

Where it is found that there is nothing wrong with the boiling water unit; where the complaint is related to low

or high water pressure; where there is no flow of hot water due to faulty plumbing or a blocked filter; where

water leaks are related to plumbing work and not the boiling water unit or its components, where there is a

failure of electricity or water supplies.

3.

Where the boiling water unit or its component has failed directly or indirectly as a result of high water

pressure.

4.

Where the boiling water unit is located in a position that does not comply with the Rheem installation

instructions or relevant statutory requirements causing the need for major dismantling or removal of

cupboards.

5.

Subject to any statutory provisions to the contrary claims for damage to furniture, carpets, walls, foundations,

or any other consequential loss either directly or indirectly due to leakage from a boiling water unit.

6.

Repairs to the boiling water unit due to scale formation in the waterways when the heater has been

connected to a harmful water supply as outlined in the owners guide.

Contact details:

RHEEM AUSTRALIA PTY LTD FOR SERVICE TELEPHONE
A B.N. 21 098 823 511 131 031

.

www.rheem.com.au or refer local Yellow Pages

12.

Part No. 316937A

OWNERS GUIDE

&

INSTALLATION INSTRUCTIONS

C L A S S I C

S E R I E S

POWDER COATED

Models 3, 5, 7.5, 10, 15, 25, & 40 Litre

STAINLESS STEEL

Models 7.5, 10, 15, 25, & 40 Litre

IMPORTANT, PLEASE LEAVE WITH THE OWNER