Quadient iX-5 - User Manual

Network/PC LAN Cable pictured above Follow the additional precautions below: • Avoid using your system during an electrical storm; as there may be a risk of electrical shock from lightning. • Do not install LAN connectors in a wet location.• Disconnect the LAN cable from the wall before moving your ...

Emergency Stop 1.2 How to Enable an Emergency Stop To stop the run process immediately: 1. Press . 7 | Page 7 | | Jan-15-2020 10:18 | 1 Safety Information

Symbols Used 1.3 Symbols This manual uses the symbols listed below. Indicates... This symbol... WARNING : indicates a human safety hazard. ATTENTION : brings to your attention a risk for equipment or mail that could result from an action you may perform. NOTE : remark that explains different scenari...

Allows you to remove jammed envelopes or labels. Jam Release Handle Receives mail pieces after processing. Catch Tray Inside System Base Prints the postal imprint on envelopes. Ink Cartridge Postage meter. Stores postage funds and trackspostage usage. Postal Security Device(PSD) Lift from the front ...

Accessories 2.2 Report Printer (Optional) A USB printer can be directly connected to the mailing system for printing mailing-related reports. For more information about compatible printers that can connect to your mailing system, please contact technical support. Barcode Scanner (Optional) This scan...

Control Panel Features 2.3 Display Areas Indicates the current rate and services selected. 1 Rate and Services Displays the date that will be printed. 2 Date 15 | Page 15 | | Jan-15-2020 10:18 | 2 Meet Your Mailing System

Keypad Use For different contexts, the table below indicates the successive characters you may obtain by pressing keys several times in a row. Custom text Alpha-numeric Key 1 1 1 2ABC 2ABCabc 2 3DEF 3DEFdef 3 4GHI 4GHIghi 4 5JKL 5JKLjkl 5 6MNO 6MNOmno 6 7PQRS 7PQRSpqrs 7 8TUV 8TUVtuv 8 9WXYZ 9WXYZwx...

Connections 2.4 Connectors Your mailing system has USB ports that allow you to connect to a printer or a USB memory key. To wall socket or feeder Power Connector andSwitch To weighing platform COM2/3 To auto feeder COM1 To connect to the LAN network, in order to accessonline services LAN Port To mem...

Connection Diagram Your mailing system has LAN ports that allow you to connect to the LAN network and access Online Services. Detail of Connections Base to weighing platform connection COM2/3 Power Source Wall Socket Feeder to Base connection COM1 Power connectors Power connectors are shown in secti...

Power Management 2.5 The System can only use the LAN if the LAN cable is connected BEFORE the power chord is plugged in. Energy Star® Compliance Office equipment is generally powered on 24 hours a day, so power management features are important for saving energy and reducing air pollution.Your maili...

To change the period of time after which the mailing system switches to 'sleep' mode, see How to Change System Time-outs . 1. Press (at the top right corner of the control panel). - A short press on the sleep/on/soft off mode button sets the machine to sleep mode. - A long press on the sleep/on/soft...

Processing Mail 3 This section describes how you can run mail: choosing a type of stamp, selecting a rate and weighing method, activating sealing and so on, depending on the type of process you need to apply to your mail. 3.1 Preparing and Starting your Work Session .......................27 How to ...

Preparing and Starting your Work Session 3.1 Preparation Steps These preparation steps allow to run your mail more efficiently.It involves: • Sorting mail by type and task, to make processing faster ( Sorting Mail by Type and Task on page 27). • Logging into the system to start a work session ( Turn...

1. Mail Type.See table in Type of Process and Type of Stamp on page 32 Outgoing mail with different postage types - Standard postage - Date to correct - Amount to correct Incoming mailMail to count or to seal only. 2. Separate envelopes that require sealing from those that do not. 3. Accounts to all...

How to Log in and Start a Work Session To log in as a user: 1. Press to wake-up the system. The system may display one of the following screens: Home screen [Standard] Login Screen Account Screen 3 Processing Mail 29 | Page 29 | Jan-15-2020 10:18 |

Frequently Asked Questions System check list: Answer Question... Look at the funds counter at the bottom of thescreen, or: Press and enter 1 to check your funds balance.To add funds, see How to Add Funds to the PSD on page 115. Do I have enough postage? Clear batch counters if you intend to issue a ...

Available Stamp options Type of stamp Type of process [Standard]( Printing [Standard Mail] on page 38) Applying postage to outgoingmail • Rate• Weight• Date format• Text (optional)• Slogan (optional)• Print offset (optional)• Sealing option (mechanical) [Date Correction]( Printing [Redate] Mode on p...

Customizing Your Stamp When processing mail you will be required to select the 'Type of stamp' you need. For example, you can select “Standard” to print postage, or “Received” to print the date on incoming mail, or “No printing” for seal only applications.For each 'Type of stamp' you select, the mai...

Processing Examples 3.3 Standard Mail To apply Postage for [Standard] mail, follow the settings below. How to Set Postage for [Standard] Mail The procedure below outlines steps in a recommended sequence to process your mail. • As mail requirements quickly vary, some settings may not be necessary, or...

2. Check or change the type of stamp, if you are not in [Standard] mode. Press to access the Customize Stamp screen: To change the type of stamp , select Stamp type and then select [ Standard ] in the Type of stamp screen. For more details, see How to Change the Current 'Type of Stamp' on page 34. T...

3. Additionally, you can configure stamp elements from the Customize stamp screen as follows: Change Imprint left or right: The machine supports Imprint left and Imprint right. These flexible areas allow you to select Slogan or Text. Therefore you can print a stamp with: - One slogan and one text: -...

2. Close envelopes using the feeder sealer : see Using the Sealing Function on page 93. You are now ready to print. How to Process [Standard] Mail Mail processing mainly depends on the weighing method you have chosen. It is indicated by the icon in the Weighing Type zone of the screen. In mode Stand...

4. The mailing system prints postage and the mail piece (or label) is sent to the catch tray. When using sealer, collect the mail piece stack in the catch tray and put stack aside to let envelopes dry. If you want to print several identical labels: 1. Press and enter the number of labels. Make sure ...

From the [ Standard ] home screen: 1. Press . System motors start running. 2. Insert the envelope into the mail path against the rear-guide wall, side to be printed facing upwards. If a mail piece is bigger than mail path maximum thickness, press to print a label. The label is printed. To know the m...

How to Add Insurance You can add insurance coverage for your mailpieces to protect against loss or damage. Insurance fees are based on the item’s declared value. There are limitations for insuring some products and certain items. Some types of mail classes may include insurance in the price of servi...

4. Enter the dollar amount to insure your shipment for. 5. Press the [OK] button twice to save and exit to the home screen. The total cost is now displayed on the screen. Dimensional weighing - Automatic When processing items using: • Priority Mail • Priority Mail Express • Parcel Select • Retail Gr...

2. The display will prompt you to select the basic shape of the item by using switch button. Select Parcel for a rectangular-shaped parcel and Non-rectangular for all other items. 3 Processing Mail 49 | Page 49 | Jan-15-2020 10:18 |

3. The display will prompt you to enter the dimensions of the item. Use the numeric keys to enter the dimensions. The prompts may vary depending upon what shape was selected.All of the dimensions cannot be the same value (example: all dimensions can not be equal to 5 inches). 4. The display will dis...

6. The display will show the postage, process as normal. How to Print Meter Tapes The mailing system allows you to print adhesive meter tapes for mail pieces that are a too big to fit through the machine. This mailing system requires double meter tapes. Single meter tapes will not work on this maili...

4. Peel the meter tape of its backing and apply it to your mail piece. How to Process Certified Mail The USPS offers several Confirmation Services to assure postal customers of the delivery of their parcels. To track parcels, the USPS must be able to uniquely identify each one with a label. • Not al...

3. Select Certified [1]. 4. Press the [OK] button to save and exit to the home screen. The cost of 1st Letter Cert is now displayed on the screen. How to Process E-Certified Mail The USPS offers several Confirmation Services to assure postal customers of the delivery of their parcels. To track parce...

How to Process International Mail The mailing system allows you to process items for international mailing by selecting the appropriate country when processing.For this example we will be processing an International First Class Letter to Great Britain. One common mistake is to look for England or Un...

4. Select the destination country by entering the country number or by selecting the country from the list. 5. Press the [OK] button to save and exit to the home screen. The cost of International is now displayed on the screen. How to Process a Postcard The mailing system allows you to process Postc...

3. Select Rate Wizard . 4. Select First Class [1]. 5. Select Domestic [1]. 6. Select Postcard [5] and press the [Next] button to select Service. 3 Processing Mail 59 | Page 59 | Jan-15-2020 10:18 |

4. Press to return to the home screen. The home screen displays the Manual Weight Entry icon ( ) and the weight entered. How to Set [Received] Mode printing This section describes how to use the [Received] type of stamp, to: • Print the date on incoming mail. • Print 'Received' on incoming mail. You...

2. Insert the mail piece into the mail path against the rear-guide wall, side to be printed facing upwards. The Mailing System applies the imprint and the mail piece is sent to the catch tray. How to Set [No Printing] Mail processing This section describes how to use the [No Printing] type of stamp,...

2. Check or change the type of stamp, if you are not in [No Printing] mode. Press to access the imprint screen: To change the type of stamp , select Stamp type and then select [ No printing ] in the Type of stamp screen. For more details, see How to Change the Current 'Type of Stamp' on page 34. 3. ...

You can also apply this optional setting:1. Move the stamp away from the envelope edge for thick envelopes: see How to Move the Stamp (Print Offset) on page 89. You are now ready to print. On the [Redate] home screen: 1. Press . System motors start running. 2. Insert the mail piece into the mail pat...

1. As a user: Press and select the path: Change Account The list of accounts that are available is displayed. The list of accounts that are available is displayed. 2. Select the account you want to use and press [OK] . 72 | Page 72 | Jan-15-2020 10:18 | 3 Processing Mail

3. Press to return to the home screen. The current account number is displayed. How to Change Account with a Scanner • Before using a barcode scanner with the system, it must be setup and configured by a Neopost service technician. • The barcode sheet of accounts that you create should be Free 3 of ...

3. The current account number is displayed. Selecting a Rate Selecting a rate allows the Mailing System to calculate the postage amount when the mail piece weight is available, either from a weighing device or, for big parcels, entered manually (see How to Enter the Weight Manually on page 82). The ...

Choosing a Weighing Type Depending on the accessories and features on your Mailing System, several weighing methods are available.You can also enter the weight manually if you know it: see How to Enter the Weight Manually on page 82. How to Use Standard Weighing Standard Weighing In this mode, each ...

2. The default mail class is displayed. You remove the mail piece from the scale and run the mail piece through the mailing system.The display shows "Printing in progress". How to Use Differential Weighing Differential Weighing (optional) This mode speeds up the weighing process and increase...

5. Run the piece through the mailing system to be stamped with the indicia. How to Use Differential Weighing Automatic Label Differential Weighing Automatic Label (optional) This mode is identical to Differential Weighing except that the system automatically prints the postage on labels. To use Diff...

4. Press to return to the home screen. The home screen displays the Manual Weight Entry icon ( ) and the weight entered. Configuring the Stamp Depending on the current Type of stamp, you can modify the elements printed on mail pieces as follows: • Changing printed date• Adding a pre-loaded Slogan to...

3. On the Date screen, you can configure the printed date as follows:To cancel the date, select No date . To cancel the day in the date, select No day . To choose another day, select the corresponding item in the list. The icon indicates the current selection. The date can be advanced up to 30 days ...

• Imprint with 2 texts See also: • Managing Custom Text Messages on page 270 • Managing Slogans on page 277 How to Add (or Cancel) a Text on the Stamp To add a text to the stamp, or to cancel the text:1. Either: Press and select the path: Customize stamp Press or 2. Select Imprint left or Imprint ri...

3. Select Text list . The Select text screen is displayed. 4. Select the desired text in the list or select None for printing no text. The icon indicates the current selection. The Customize stamp screen is displayed with updated parameters (home screen: ). See also • Managing Custom Text Messages o...

How to Move the Stamp (Print Offset) You can move the stamp away from the edge of the envelope when printing on thick envelopes with rounded edges. 1 - Imprint printing offset To add an offset to the stamp position:1. As a user: Press and select the path: Job settings Print position The Print positi...

4. Press [OK] to test imprint. Imprint Test as below: 5. A message is displayed: "Check your imprint." - If your setting are not correct, press "OK" to do again. - Else if your imprint quality is bad, press "Cleaning" to clean the cartridge. How to Use an Imprint Memory Impri...

Using the Sealing Function When the mailing system is equipped with a feeder with sealer, the mailing system can seal the mail piece processed on the path. Auto-Feeder Sealer (optional) Your Auto-Feeder can seal envelopes while printing postage or for “seal only” usage.Move the selector at the front...

Advanced Operations 3.6 How to Reset Batch Counters Batch counters allow you to track and report pieces (items) and postage (value) since the last counter reset. To produce reports associated to counters, see Reports on page 171. To reset a Counter:1. On the Homescreen display: Press the Reset count...

How to Count Mail pieces by Weighing This function uses the Weighing Platform to count a stack of identical mail pieces. To count mail pieces by weighing:1. As a user: Press and the path: Piece Counting 2. Press [OK] . 3. Place 10 items on the Weigh Platform and press [OK] . 4. Put the complete stac...

Imprints 4 4.1 Imprint Configuration ...............................................................99 How to Change the Date ..........................................................................................99How to Add (or Cancel) a Text on the Stamp ..........................................

3. On the Date screen, you can configure the printed date as follows:To cancel the date, select No date . To cancel the day in the date, select No day . To choose another day, select the corresponding item in the list. The icon indicates the current selection. The date can be advanced up to 30 days ...

4. Select the desired text in the list or select None for printing no text. The icon indicates the current selection. The Customize stamp screen is displayed with updated parameters (home screen: ). See also • Managing Custom Text Messages on page 270. How to Add (or Cancel) a Slogan on the Stamp To...

3. Select Slogan list . The Select Ad Slogan screen is displayed. 4. Select the slogan in the list or select None for printing no slogan. The icon indicates the current selection. See also • Managing Slogan on page 277 4 Imprints 103 | Page 103 | Jan-15-2020 10:18 |

Imprint Memories 4.2 The Imprint Memories are presets for your stamp types.As a user, you can quickly recall a saved setting to simplify operation and save time (see Using Imprint Memories on page 109). As supervisor, you can create, edit/modify or delete an Imprint Memory.Each Imprint Memory is ide...

2. Select a line named None in the list. 3. Press [OK] to create a new imprint memory. 4. Enter the name of the new imprint memory, then press [OK] . 5. Enter the preferences, press [OK] to validate and display the next list of parameters, if any. 6. Repeat the previous step until the system display...

3. Select Imprint Test in Customize Stamp screen. The Imprint Test screen is displayed. 4. Press [OK] to test imprint. Imprint Test as below: 5. A message is displayed: "Check your imprint." - If your setting are not correct, press "OK" to do again. - Else if your imprint quality is ...

Money Operations 5 This section describes how you can load and manage money in your Mailing System to allow postage operations. 5.1 Overview ....................................................................................113 5.2 Managing Funds .......................................................

Overview 5.1 The Postal Security Device (PSD) — Postage Meter The PSD, located in the base, handles the funds (or money) in your Mailing System.The PSD performs all necessary operations to comply with the postal standards. To do so, regular connections to the Postal Services are necessary. Check tha...

Managing Funds 5.2 Checking Funds You can check the total postage used and the remaining funds in the PSD at any time. To check that the funds are available to complete your current task.Remaining funds are continuously displayed at the bottom of the home screen (see Control Panel Features on page 1...

Adding Funds In order to print postage, funds need to be purchased and loaded onto the mailingmachine using the funds server. • Funds must be available in your Customer Account on the server for download.• If it is credit account, a bill for all funds loaded on the mailing machine will be sent. As s...

Unlocking the PSD (Postal Inspection) 5.3 How to Unlock the PSD • The USPS requires your postage meter (PSD) to connect daily if postage is metered. • We recommend leaving the IX mailing system connected to the network permanently. • The IX mailing system will automatically connect to the postal ser...

Low Funds Threshold 5.4 How to Set the Low-Funds Threshold A Low Funds Threshold warning warns the user that the funds remaining in the PSD (Meter) are getting low. More funds should be loaded. The Low Funds Value Warning can be set to any dollar amount. To set a low-funds threshold:1. As supervisor...

Funds Reports 5.7 Adding Postage Report This report displays the last postage refill operations performed on the machine in a selected period. The default date range is: Begin - current date minus 6 months to End - current date. • Die Number (on printed report only). • Download date & time (Defa...

Funds Summary Report This report displays the information on funds usage since the installation of the system. The content is limited to the history available in the PSD. Requirements This report is available as user or supervisor. Output • On label• Screen• USB printer Content The Funds Report is a...

Overview 6.1 Postage Tracking and Access Control Postage Tracking and Access Control Your Mailing System allows you to track postage by account/department and to add security to prevent unauthorized use of a variety of functions. • Track postage expenditures: the Accounts function. • Control user ac...

Access Control 6.2 The Access Control Function As supervisor, you can set the Mailing System to ask for a PIN code when a user wakes the machine up to start a session.This allows you to protect the system and restrict the usage of your funds.The different access control policies you can implement as...

1. As supervisor (see How to Log in as Supervisor on page 217): Press and select the path: Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current 'Account Mode' shown. 2. Select 'No Account with Access Control'. 3. Press [OK] to confirm. 4. If requi...

How to Display and Change to 'Account with PIN Code' Mode Account With PIN Code • Postage usage is tracked by account. • User must select an account when processing mail. • A PIN number is required to access functions and process mail. • To use this mode, the system must have at least one account cr...

3. Press [OK] to confirm. 4. If required, enter the PIN code and press [OK] . The Mailing System then confirms that the 'Account Mode' has been changed. How to Change a Shared PIN Code 1. As the supervisor (see How to Log in as Supervisor on page 217): Press and select the path: Account Management C...

Account Modes 6.3 The Accounts Function Activating the Accounts Function in the Mailing System is a convenient way to monitor, track and control postage expenses by, for example, associating accounts to departments in your organization (Marketing, Sales, etc.) or to different companies, if the Maili...

Setting up 'Account' In 'Account' Mode, users must select an account before they can process their mail. The user can change accounts at any time during mail processing. If only one account is available, the Mailing System automatically selects it at start up. Implementing the “Account Mode” 1. Foll...

How to Create an Account To create an account, you have to activate the mode “Account”. See How to Display and Change the 'Account Mode' on page 141. 1. As supervisor (see How to Log in as Supervisor on page 217): Press and select the path: Account management Manage account Account list The Account ...

4. On the Add account screen, press [OK] . The Account creation summary screen is displayed. 5. Press [OK] to confirm the creation of the account. How to View/Edit Account Information To view an account:1. As supervisor (see How to Log in as Supervisor on page 217): Press and select the path: Accoun...

3. Select Edit / Modify . The Edit / Modify screen appears. 4. Select each parameter and change it using the keypad (use key [C] to clear characters), and then press [OK] . The Account modification summary screen is displayed. 5. Press [OK] to accept the changes. How to Activate / Deactivate an Acco...

How to Delete an Account To delete an Account:1. Perform procedure How to View / Edit Account Information on page 143. 2. On the Account management screen, select Delete instead of Edit/Modify. A confirmation of account deletion is displayed. An account number cannot be modified. If you want to modi...

Import Export Accounts 6.6 You can import an account list to or export an account list from your mailing machine as a CSV file using OLS or a USB memory key.Imported accounts are created and added to the existing account list as unformatted accounts. Using a spreadsheet program or a simple text edit...

2. Insert the USB memory key into the USB port of the base (at rear left) and press [OK] . 3. Follow the instructions displayed on the screen.At the end of the process, a message will inform you that you when you may remove the USB memory key. Account summary • The number of accounts you can create ...

Managing Operators 6.7 In Account with Access control Mode and as supervisor, you can create up to 50 'operators' that each correspond to a PIN code (see Postage Tracking and Access Control on page 127). This section only applies to the Account with Access Control Mode (see Postage Tracking and Acce...

How to Create an Operator In order to create an operator you must first set up an “Accounts with access control” in “Account Mode Management” Mode. To create an Operator:1. As supervisor (see How to Log in as Supervisor on page 217): 2. Select Operator List . The Operator list screen is displayed. 3...

4. Enter the options you wish to provide for this operator. You must enter a unique PIN code (4 digit) for each operator. 5. In the Account List screens, successively select the accounts that the operator will be allowed to use. You can complete this step later: see How to Assign Accounts to an Oper...

How to Assign Accounts to an Operator To create/change the list of Accounts an Operator has access to:1. Follow the procedure How to Modify an Existing Operator on page 152 until the Edit modify screen, and select Account list . The Account List screen is displayed. 2. Select account and press [OK] ...

How to Delete an Operator To delete an Operator:1. Perform procedure How to Modify an Existing Operator on page 152. 2. Select Delete instead of Edit / Modify . The Delete confirmation screen is displayed. 3. Press [OK] to delete the operator, otherwise press . 6 Accounts and Access Control 155 | Pa...

Account/Operator Reports 6.8 How to Generate the Account Report • This report displays the list of accounts in the mailing system. • To generate this report: You have to be logged in as a supervisor and the current "Account Mode" has to be "Account" or "Account with pin code"...

4. Select an Output and then press [OK] . Single Account Report This report displays postal expenditures for one account over a selected time period. You can select any account from the list. Requirements This report is available as a user or a supervisor.The current account mode has to be 'Account'...

Output • Screen Content Multi Account Report This report displays postal expenditures for all the accounts over a selected time period, sorted by ascending account number.The report displays all the accounts in 'active' status, and accounts 'inactive' or 'deleted' with a postage value. Requirements ...

Output • Screen• USB printer• USB memory key Content How to Generate the Operator List Report • This report displays the operator list with PIN codes. • To generate this report, you have to be logged in as a supervisor (not as a user). • Report output is USB printer or USB memory key. To generate th...

3. Select Operator Report . 4. Select the Output and then press [OK] . 160 | Page 160 | Jan-15-2020 10:18 | 6 Accounts and Access Control

Rates 7 7.1 Rates ...........................................................................................167 How to Select a Rate ................................................................................................167 7.2 Managing Postal Rates ...........................................

Rates 7.1 How to Select a Rate To select a rate:1. Either: Press and select the path: Rate selection Press or The Rate Selection screen is displayed. 2. On that screen, you can:Press one of the rate buttons (or type the number) to select the rate or display rate options.Press Other selections and th...

Managing Postal Rates 7.2 Your mailing system uses rate tables to calculate postage amounts. As supervisor, you can: • Display the list of rate tables and see which table the system is currently using• Download new postal rate tables New rate tables are automatically downloaded into your mailing sys...

How to Download New Postal Rates To download new rates:1. As supervisor (see How to Log in as Supervisor on page 217): Press and select the path: Options and Updates Rate management The list of rate tables is displayed in the Rate management screen. The tables are identified by the effective date of...

Generating a Report 8.1 To generate a report, select the desired report, and choose how you want to display or record the report: • On screen• On an external printer (if any)• On a label• On a USB memory key How to Generate a Report To generate a Report (as a User):1. As a user: Press and select the...

4. Select an Output and then press [OK] . Batch Data Report This report displays the batch counter and the postage spent for outgoing mail (type of stamp [ Standard ]) since the last reset. 176 | Page 176 | Jan-15-2020 10:18 | 8 Reports

Requirements To generate this report, you have to be logged in as a user.You must be in [Standard] stamp type to view the outgoing mail batch counter. Output • Screen• USB printer Content After issuing reports like Metering Batch Data or Received Batch Data, you may wish to reset the batch counters ...

Daily Usage Report This report displays, for each day of the selected period, usage data such as total items and total postage value. Requirements This report is available as a user or supervisor.You have to enter the Begin date and the End date of the report. The default End date is then 31 days la...

Monthly Usage Report This report displays, in a selected period and per month, the total items and total postage used. Requirements This report is available as user or supervisor.You have to specify the Begin date and an the End date of the report. Use the selection of month and year.Default period:...

Content The Funds Report is a snap shot of the meter at that moment and it is not considered critical to store in electronic format on a USB key.Current date and time, PSD status, and Die number are only available on the printed report and not on the screen. Adding Postage Report This report display...

Requirements This report is available as a user or a supervisor.The current account mode has to be 'Account' or 'Account with access control'.You have to specify the period for the report (Begin and End dates).Default period: • Begin = 1st day of current month• End = Current date Output • Screen• US...

Machine Configuration Report This report displays all supervisor settings. Requirements To generate this report, you have to be logged in as a supervisor. Output • USB printer (if installed)• USB memory key 8 Reports 187 | Page 187 | Jan-15-2020 10:18 |

IP Configuration Report The IP Configuration Report displays IP address information. Requirements To generate this report: • you must be logged in as Supervisor.• the mailing machine must be connected to the network with a LAN. Output The IP Configuration Report output is: • Label Content 190 | Page...

Proxy Configuration Report The Proxy Configuration Report displays Proxy address information. Requirements To generate this report, you must be logged in as a supervisor. Output The Proxy Configuration report output is: • Label Content 8 Reports 191 | Page 191 | Jan-15-2020 10:18 |

Online Services 9 Online Services for your Mailing System allow you to very easily achieve tasks such as updating postal rates, system software or optional features, and using services such as mail follow-up online. 9.1 Online Services Overview ......................................................1...

Online Services Overview 9.1 The Online Services simplify the use and the update of your Mailing System.Online Services features and capabilities include: • Online reporting : the usage of your machine is available from your personal, secure web account, simplifying tracking and reporting of your po...

Connecting to Online Services 9.2 Automatic calls To fully benefit from the convenience and power of Online Services, your Mailing System should permanently be connected to a network connection so that it can link to the Online Server automatically whenever required.For the usage of some services, s...

How to Upload Report Data to the Online Services Server An Upload Statistics call sends report data to the Online Services Server. To upload report data:1. As a user Press and select the path: Online Services Upload Data 2. As supervisor (see How to Log in as Supervisor on page 217): Press and selec...

Synchronize Call This type of call should only be done on a request from your Customer Service. This call updates the automatic call schedule of the machine and the features/options. To trigger a Synchronize call (as a User):1. From the home screen: Press and select the path: Online services Machine...

Testing the Connection to Online Services You may test the connection to the Online Services server via the commands in the Online Services menu: • Ping server Establishes a connection and checks whether the server answers to a 'ping' command. This test: - Validates connection parameters (see Connec...

Test Server Diagnostic Test Sends a message to a server to test the line. To test the server (as a User):1. From the home screen: Press and select the path: Online Services 2. Select Test Server from the list displayed on the screen. 3. After a successful connection the display shows: Press [OK] . T...

System Online Services 9.3 Ink Management Service The Ink Management service sends an electronic message to the Online Services server when the mailing machine’s ink supply is running low.An e-mail message then informs you of that condition so that the ink cartridge can be replaced in time. For more...

eConfirmation Services 9.4 Service Overview With E-Confirmation Services, your mailing machine can capture and process USPS Delivery Confirmation , Signature Confirmation , and Certified Mail tracking label numbers.After upload to the Online Server, simply log on your Online Services Web account to ...

eSignature Confirmation You receive an email with the date and time of the delivery and the name of the person who signed for the parcel. You can obtain a copy of the proof-of-delivery signature via FAX or email from the USPS. The dates and times of any unsuccessful deliveries are also noted. eSigna...

5. Enter or modify the Sender ID information on the SenderID screen. This sender ID will enable you to easily identify the package record in an email notification or on the tracking web site. The Sender ID can be up to 31 characters. This is an optional step. 6. Validate the rate and return to the h...

1. As a user: Press and select the path: Online Services E-Services record list The record list is displayed. 2. Select a record in the list and press Details for more details about that item. 3. Change record status. 9 Online Services 211 | Page 211 | Jan-15-2020 10:18 |

Settings Overview 10.1 This section describes two types of settings that are available on your system: • User settings , that only last as long as the user who applies them is logged in. • Supervisor settings , sets the default or permanent settings of your Mailing System. Other user settings are de...

Logging in / out as the Supervisor 10.2 User Settings The user settings described in the sections below are: • Setting the display language.• Adjusting the screen contrast.• Enabling/disabling key beeps and warning/error beeps. Supervisor Settings Your Mailing System has one supervisor PIN code that...

How to Log in as Supervisor You need to be logged in as supervisor to configure the Mailing System and perform functions such as managing accounts and access rights, generating certain reports, etc. When you are logged in as supervisor, only the supervisor menu is available. Printing postage is not ...

How to Exit the Supervisor Mode Follow the step below to exit the supervisor mode. You must exit the supervisor Mode before you can begin to print postage. To exit the supervisor mode, you have to be in the main menu. To exit the supervisor mode:1. As supervisor: Press . The system will go into 'Sle...

Display Settings 10.3 How to Adjust the Display Brightness To adjust the display brightness:1. As a user: Press and select the path: User Preferences Brightness 2. Type 1 or 2 to increase or decrease the brightness. The screen updates immediately. 3. Press [OK] to exit. To set the default brightness...

How to Change the Display Language To change the current display language:1. As a user: Press and select the path: User Preferences Language 2. Select the language you want to use. 3. Press [OK] to validate. To change the user language by default: 10 Configuring your Mailing System 221 | Page 221 | ...

1. As supervisor (see How to Log in as Supervisor on page 217): Press and select the path: Default User Settings Default User Preferences Language 2. Select the default language. 3. Press [OK] to validate. This user setting lasts as long as you are logged in.The standby mode will delete this setting...

How to Enable / Disable the Beeps To enable or disable the beeps:1. As a user: Press and select the path: User Preferences Sounds 2. Press hard keys next to Beep on key ON/OFF and/or Beep on error ON/OFF to enable/disable the sounds. 3. Press [OK] to validate. To change the sounds by default: 10 Con...

System Time-outs and Settings 10.4 System settings include: • System motor time-outs • Sleep mode time-out • Soft off mode time-out • Smart Start : function that automatically starts the system motors when you withdraw the mail piece from the weighing platform (see Choosing a Weighing Type on page 7...

1. As Supervisor (see How to Log in as Supervisor on page 217) Press and select the path: Default user settings Timeout Settings The Timeout setting screen is displayed. 2. Select each field and specify the length of each the time-out. Use the [C] key to clear old settings then enter a new value. 3....

How to Set the Low-Funds Threshold A Low Funds Threshold warning warns the user that the funds remaining in the PSD (Meter) are getting low. More funds should be loaded. The Low Funds Value Warning can be set to any dollar amount. To set a low-funds threshold:1. As supervisor (see How to Log in as S...

1. Log in as the Supervisor (see How to Log in as Supervisor on page 217), then: Press and select the path: Default User Settings System Settings Auto Weight Detection 2. Select No Auto Weight Detection to de-activate the function. 3. Press [OK] to validate. 10 Configuring your Mailing System 233 | ...

Zeroing the Weighing Platform You can reset the Weighing Platform in the following ways: • Set to zero: resets the weight to zero• Tare: sets the weight to zero with an additional tray on the Weighing Platform• Rezero: physically adjusts the Weighing Platform to zero To zero the Weighing Platform qu...

3. Press [OK] twice to set to zero the Weighing Platform. To re-zero the Weighing Platform as Supervisor:1. As supervisor (see How to Log in as Supervisor on page 217): Press and select the path: System settings Weighing functions Zero Weigh Plarform 2. Remove all items from the Weighing Platform. 1...

3. Press [OK] twice to rezero the Weighing Platform. How to Tare the Weighing Platform To tare the Weighing Platform as a user:1. As a user: Press and select the path: Job settings Tare Weigh Platform 2. A message asking you to place container on the Weighing Platform and press [OK] . 236 | Page 236...

3. Press [OK] to tare the Weighing Platform. ePostage ePostage is a PC Application that communicates to the Mailing System to transfer the weight value.When the ePostage Mode is activated, the weight value is communicated by the Mailing System to the ePostage.The function ePostage Mode can be activa...

2. Select Activated to start active ePostage Mode or Deactivated to deactivate this mode. 3. Click [OK] to validate your selection. How to set the ePostage connection To set the ePostage connection:1. As supervisor (see How to Log in as Supervisor on page 217): Press and select the path: Maintenance...

GEO Code The Weighing Platform calculates mail piece weights that have to be corrected according to the geographical location of the Mailing System, as weights can change with the altitude and latitude. The correcting geodesic code may be entered: • Automatically with Online Services• Manually How t...

2. Select [Next] . 3. Select the default rate using the rate wizard. 4. Press [OK] to validate. See also • Managing Postal Rates on page 285. How to Change the Default Text Follow the steps below to change the Default Text. To change the default text:1. As supervisor (see How to Log in as Supervisor...

2. Select Imprint left or Imprint right . 3. Select Text list . 4. Select the Default text from the list. 5. Press [OK] to validate. See also • Managing Custom Text Messages on page 270. How to Change the Default Slogan Follow the steps below to change the Default Slogan. To change the default Sloga...

How to Set the Default Printing Offset The printing offset is the distance between the right edge of the envelope and the imprint.You can increase the distance by about 0.2'' or 0.39''. To change the default printing offset:1. As supervisor (see How to Log in as Supervisor on page 217): Press and se...

How to Delete an Imprint Memory To delete an imprint memory:1. As supervisor (see How to Log in as Supervisor on page 217): Press and select the path: Predefined imprint management 2. Select an imprint memory from the list of saved imprint memories. 3. Press [OK] to validate. 4. Select the menu path...

Connection Settings 10.9 How to Set the Postal/Online Services Connection To add funds or access Online Services, the Mailing System can access the Internet through a high speed LAN (Local Area Network). LAN settings can only be performed if the machine was actually connected to the LAN at power-up....

2. Select LAN. 3. For LAN settings, see How to Set LAN (High-speed Internet) Parameters on page 254. See also • To physically connect the LAN to the base, see Connection Diagram on page 20. How to Set LAN (High-speed Internet) Parameters LAN settings can only be performed if the machine was actually...

4. The screen displays: - Host Name: it is un-editable. - Vendor Class ID Activation: it is OFF by default but can be activated and edited. Press [OK] . 5. Set parameters in the next screen: - Preferred DNS IP Address [Settings done] - Alternate DNS IP Address [Settings done] Press [OK] . 256 | Page...

Time and Date Management 10.10 How to Check/Adjust the Machine Time and Date To check/adjust the current time and date:1. As supervisor (see How to Log in as Supervisor on page 217): Press and select the path: System settings Date and time If you are processing postage at the time when the system cl...

Daylight Savings Time Transitions Your Mailing System normally auto-adjusts to Daylight Savings Time. However, if a manual adjustment is necessary, you can use either of the following procedures to correct the Mailing System time: • As a user: How to Unlock the PSD on page 117. • As supervisor: How ...

Options and Updates Process 11.1 You can update your Mailing System by: • Adding new options, such as Differential Weighing or increasing the maximum number of accounts • Adding enhanced online postal expense management or USPS E-services.• Update postal Rates• Creating additional Texts for the stam...

Using the Mailbox 11.2 The mailbox allows you to receive messages from the Mailing System or from customer service via the server.On the home screen, an icon indicates that the mailbox contains unread messages. Unread messages icon on home screen: The Mailbox list screen indicates unread messages an...

To read Messages (as Supervisor):1. As supervisor (see How to Log in as Supervisor on page 217): Press and select the path: Mailbox The Mailbox screen is displayed. 2. Select the message to read and press [OK] . How to Delete Messages To delete Messages (as a User): 11 Options and Updates 265 | Page...

How to Display the List of Text Messages The list of text displays the messages you have created and indicates with a check mark the default text, if any. To display the list of text:1. As supervisor (see How to Log in as Supervisor on page 217): Press and select the path: Option and Updates Text Th...

How to Modify a Text Message To edit the content of the message or its name:1. As supervisor (see How to Log in as Supervisor on page 217): Press and select the path: Option and Updates Text The list of text is displayed in the Text management screen. 2. Select a message and press [OK] . The Text Se...

5. You can change the text name and press [OK] to validate. The system updates the message. How to Delete a Text Message To delete a message:1. As supervisor (see How to Log in as Supervisor on page 217): Press and select the path: Option and Updates Text The list of text is displayed in the Text ma...

Managing Slogans 11.5 The Slogans are graphical images you can add on the left hand side of the stamp printed on mail pieces.As supervisor, you can: • Display the list of slogans Rename or delete slogans from the list - • Download new slogans. The available slogans are automatically downloaded into ...

2. Select Imprint left or Imprint right option on the Imprint screen. 3. Select Slogan list . The Select Ad Slogan screen is displayed. 4. Select the slogan in the list or select None for printing no slogan. The icon indicates the current selection. See also • Managing Slogan on page 277 How to Disp...

1. As supervisor (see How to Log in as Supervisor on page 217): Press and select the path: Option and Updates Update Slogan The list of Slogans is displayed in the Slogan management screen. How to Modify a Slogan To change the name of the slogan:1. As supervisor (see How to Log in as Supervisor on p...

2. Select the slogan and press [OK] . The Slogan setting menu is displayed. 3. Select Edit . 4. Change the slogan name using the keypad and press [OK] . The system updates the slogan list. How to Delete a Slogan To delete the slogan:1. As supervisor (see How to Log in as Supervisor on page 217): Pre...

2. Select the slogan and press [OK] . The Slogan setting menu is displayed. 3. Select Delete . 4. Press [OK] to confirm deletion. The system updates the slogan list. How to Download New Slogans To download new slogans:1. As supervisor (see How to Log in as Supervisor on page 217): Press and select t...

1. Open the cover: the ink cartridge moves to the replacement position. Keep fingers away from the ink cartridge while it is moving to the replacement position. 2. Press down on the back of the ink cartridge to disengage it. 3. Lift out the old ink cartridge. 290 | Page 290 | Jan-15-2020 10:18 | 12 ...

7. Close the cover.The alignment process of the printing heads starts automatically. How to Display Ink Level and Cartridge Data Ink Cartridge Data includes information such as consumption and date installed. To display the ink cartridge data (as a User):1. As a user: Press and select the path: Ink ...

1. As supervisor (see How to Log in as Supervisor on page 217): Press and select the path: Maintenance Ink Cartridge Ink Cartridge information The Ink information screen is displayed. How to Clean the Print Heads Automatically If the printing on envelopes or labels looks unclear or dirty in some way...

1. As supervisor (see How to Log in as Supervisor on page 217): Press and select the path: Maintenance Ink Cartridge Cleaning process The cleaning starts automatically. How to Clean the Print Heads Manually If automatic cleaning is not sufficient, you can clean the printing heads manually. To clean ...

2. Press down on the back of the ink cartridge to disengage it. 3. Lift out the ink cartridge. 4. Clean the heads with a soft damp cloth. 5. Put the cartridge back in place.Close the base cover. How to Align the Print Heads After installing a new ink cartridge you should verify that the ink cartridg...

Ink Management Service The Ink Management service sends an electronic message to the Online Services server when the mailing machine’s ink supply is running low.An e-mail message then informs you of that condition so that the ink cartridge can be replaced in time. For more information, please contac...

Filling and Adjusting the Feeder Sealer 12.2 Filling the Sealer Bottle The Automatic Feeder uses water for sealing envelopes.If the system is out of water, the mailing process continues but the envelopes will not sealed properly. Auto-Feeder Sealer (optional) Your Auto-Feeder can seal envelopes whil...

8. Push down on the upper drive assembly until it locks back into position. How to Fill the Sealer Bottle The Automatic Feeder uses water for sealing envelopes.If the system is out of water, the mailing process continues but the envelopes will not sealed properly. To add water (or sealing solution) ...

How to Adjust the Sealing Water Flow Before you adjust the sealing water flow, make sure that the brushes and sponge are clean. To adjust the sealing water flow:1. Set the water flow using the back lever. When standing in front of the feeder : - Push the lever towards the left-hand side to increase ...

1. As supervisor (see How to Log in as Supervisor on page 217): Press and select the path: Maintenance Processes Remove base The Remove Base screen is displayed. 2. Insert an USB key and press [OK] or press Next step to save your data on Online services. 12 Maintaining your Mailing System 305 | Page...

2. Type the withdrawal PIN code using the keyboard and press [OK] . 3. Press [OK] or the [Sleep/Wake] button ( ) to turn the system to Sleep or Soft-off mode. 4. ONLY at that stage , disconnect the system power cord from the power socket. 5. Open the cover of the base, then the cover of the meter. P...

Troubleshooting 13 This section helps you solve problems you may encounter while using your mailing system. 13.1 Machine Issues .......................................................................311 How to Clear Mail Jammed in the Base ...............................................................

4. Lift the metal retainer to remove the sponge.Remember its direction. 5. Clean the sponge and the brush. 6. Re-install the sponge and retainer. 7. Put the brush back and push the release lever back down until it snaps into place. 8. Push down on the upper drive assembly until it locks back into po...

PSD Locked IX Series Mailing Systems PSD Locked. The date limit to call server has been reached. Event-ID 72 Hour Time limit reached Short description 72 hour time limit for server communication reached Long description Re-connect your mailing system to your network and perform a postal inspection t...

How to Clear a Label Jammed in the Base Actions Possible causes Clear the label as indicated below. A label is blocked in the Automatic Label-Dispenser or in the transport mechanism of the system base. To clear a label jammed in the Base:1. Remove all labels from the dispenser.Check that there is no...

Diagnostics and System Data 13.2 Diagnostics allow you to find the root cause of a an issue or a breakdown that may occur during the life of your mailing system.The system performs tests automatically to diagnose the problem and generate corresponding reports.The System Data gives data about the sta...

How to Access Diagnostic Data To gain access to a diagnostic data:1. As supervisor (see How to Log in as Supervisor on page 217): Press and select the path: Maintenance Diagnostics 2. The system requires you press [OK] to start the diagnostic tests, then displays the list of the tests. 3. Select a t...

System Data 13.3 How to Display Software Data To display Software Data:1. As supervisor (see How to Log in as Supervisor on page 217): Press and select the path: Maintenance System info Software information 2. The system software data appears on the screen. How to Display Hardware Data To display ha...

1. As supervisor (see How to Log in as Supervisor on page 217): Press and select the path: Maintenance System info Hardware information 2. The system hardware data appears on the screen. How to Display the Machine Counters To display the data of the machine counters:1. As supervisor (see How to Log ...

Specifications 14 This sections contains the main specifications of your mailing system. 14.1 Mail Specifications ................................................................325 14.2 General Specifications .........................................................327 14.3 Recommended Operating Co...

Mail Specifications 14.1 Envelope Dimensions Your Mailing System can handle the envelope & flap sizes as illustrated below (note: the illustration is not on scale). 5” is also the minimum width for portrait mode. This figure rises up to 6.38” for envelopes that have the maximum height (9”). Enve...

With the Feeder The feeder cannot process nested envelopes. Weight range: • Min weight: 0.1 oz.• Max weight: 2 lb.• Max height: 4".• Max "One piece at a time": 0.47"• Max "In a stack": 0.31"• Max with sealing (optional): 0.31" Envelope Stack: • Max height: 4". Env...

Recommended Operating Conditions 14.3 Temperature and Relative Humidity Your mailing system should only be operated in the following conditions: Ambient temperature: 50°F - 104°F. Temperature range 80% max. without condensation. Relative humidity Weighing accuracy To obtain the best weighing results...

System Changes 14.5 Major Changes Link Description Function • Managing ImprintMemories on page 249 This function is to memorize aspecific task used regularly. Imprint memorymanagement • How to Set LAN(High-speed Internet)Parameters on page 254 Proxy settings in Lanconfiguration. Kerberos • How to Se...

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