Page 2 - Troubleshooting tips; Streamline Series VNA and PC setup overview
2 01 02 Select Streamline Series VNA compatible PC Update PC configurations 03 Connect Streamline Series VNA with PC 04 Troubleshooting tips Streamline Series VNA and PC setup overview
Page 4 - PC Requirements for Streamline Series VNA control; see
4 1. Select PC PC Requirements for Streamline Series VNA control Notes of PC specifications for Streamline Series VNA B model:1. Connections via USB2.0 cable or USB3.x cable are not supported. Connection via USB-to-Thunderbolt adapter is not supported. 2. Desktop PCs usually don’t have adequate Thun...
Page 6 - Update current PC configurations; Launch Windows Update and check for updates
6 2. Update current PC configurations Launch Windows Update and check for updates ① Enter Windows Update at Windows Search ② Select Windows Update settings ③ Select Check for updates then download and install the updates 2-1. Windows Update ① ② ③
Page 7 - Launch System Information
7 2. Update current PC configurations Step-1: Launch System Information ① Enter System Information at Windows Search ② Select System Information [result] the current BIOS version/Date is shown in System Information. 2-2. BIOS ① ②
Page 8 - Visit your PC maker’s Support page (See
8 2. Update current PC configurations Step-2: Visit your PC maker’s Support page (See PC makers’ driver download page in appendix) and check if installed PC BIOS (UEFI) is latest. Step-3: If not, download and install the latest version. 2-2. BIOS
Page 11 - Launch ‘Programs and Features’ and check IO Library Suites version
11 2. Update current PC configurations 2-4. Keysight IO Libraries Suite Step-1: Launch ‘Programs and Features’ and check IO Library Suites version ① Enter Control Panel at Windows Search ② Select Control Panel ③ Select Programs ④ Select Programs and Features ① ② ③ ④
Page 13 - Keysight Uninstall IOLS and Deep Clean
13 2. Update current PC configurations 2-4. Keysight IO Libraries Suite Step-2: Visit www.keysight.com/find/iosuite and check if the current version is latest or not. Step-3: If not, uninstall IOLS and perform deep clean. For more details, go to Keysight Uninstall IOLS and Deep Clean Step-4: Downloa...
Page 16 - Troubleshooting tips 2-5
16 2. Update current PC configurations 2-5. Keysight VNA firmware Step-2: Visit https://www.Keysight.com/find/pxiusbvna-firmware and check if the installed version is A.17.05.10 or later. Step-3: If not, download and install A.17.05.10 or later. ① Select the download button ② Run the downloaded inst...
Page 17 - Keysight License Manager 5 Download | Keysight; -7. Shutdown your PC once the installations are all done
17 2. Update current PC configurations 2-6. Keysight License Manager If Keysight License Manager is not installed on your PC,go to Keysight License Manager 5 Download | Keysight and ① Select the download button ② Run the downloaded installer with administrator privilege ③ After the installation is c...
Page 18 - [for Streamline Series VNA B model only]
18 2. Update current PC configurations 2-7. Windows Registry [for Streamline Series VNA B model only] When your Streamline Series VNA B model is 2 modules model, some PCs which shows Code12 error in Device Manger do not recognize one of two VNA modules.If Code12 error is shown, editing Windows Regis...
Page 19 - Connect Streamline Series VNA with PC
19 3. Connect Streamline Series VNA with PC 3-1. Connect the cable between Streamline Series VNA and PC3-2. Plug in the appropriate AC adapter to Streamline Series VNA3-3. Power on Streamline Series VNA, then confirm if the Power LED is green3-4. Power on your PC3-5. Confirm that Device License Chan...
Page 20 - -1. Connect the cable between Streamline Series VNA and PC; Thunderbolt 3 cable
20 3. Connect Streamline Series VNA with PC 3-1. Connect the cable between Streamline Series VNA and PC P50xxA/P93xxA rear panel P50xxB/P93xxB rear panel USB3.0 port x1(USB Type-C) Thunderbolt 3 port x2(USB Type-C) USB3.0 port(USB Type-A ) Thunderbolt 3 port orThunderbolt 4 port(USB Type-C) USB3.0 c...
Page 21 - -2. Plug in the appropriate AC adapter to Streamline Series VNA; rear panel
21 3. Connect Streamline Series VNA with PC 3-2. Plug in the appropriate AC adapter to Streamline Series VNA Streamline Series VNA (2-port model) 2 rear panel Keysight P/N 0950-6166 1 Keysight P/N 0950-6128 1 Streamline Series VNA (4- or 6-port model) rear panel Note:1. Make sure to connect the AC a...
Page 22 - If Power LED is not green, go to; Power LED
22 3. Connect Streamline Series VNA with PC 3-3. Power on Streamline Series VNA, then confirm if the Power LED is green If Power LED is not green, go to Troubleshooting tips 3-3 Power LED Instrument Status LED
Page 23 - If Device License Changed dialog is not shown, go to
23 3. Connect Streamline Series VNA with PC 3-4. Power on your PC 3-5. Confirm that Device License Changed dialog is shown in the right bottom of PC screen If Device License Changed dialog is not shown, go to Troubleshooting tips 3-5 Make sure to supply power from AC/DC adapter for the PC.
Page 24 - -6. Confirm that Device manager recognizes Streamline Series VNA; Enter Device Manager at Windows Search
24 3. Connect Streamline Series VNA with PC 3-6. Confirm that Device manager recognizes Streamline Series VNA ① Enter Device Manager at Windows Search ② Select Device Manager ③ Select Keysight Technologies Modular Devices [result] one P600X Chassis device and one or two VNA device(s) are shown. If P...
Page 25 - Enter Thunderbolt Control Center at Windows Search
25 3. Connect Streamline Series VNA with PC 3-7. Confirm that Thunderbolt Control Center recognizes Thunderbolt device [for Streamline Series VNA model only] ① ② ③ ④ ① Enter Thunderbolt Control Center at Windows Search ② Select Thunderbolt Control Center ③ Select hamburger menu ④ Select Attached dev...
Page 26 - Enter Keysight Connection Expert at Windows Search
26 3. Connect Streamline Series VNA with PC 3-8. Confirm that Keysight connection Expert recognizes Streamline Series VNA ① Enter Keysight Connection Expert at Windows Search ② Select Keysight Connection Expert or ① Select Show hidden icons ② Select Keysight IO Libraries Suite ③ Select Connection Ex...
Page 27 - If they are not shown correctly, go to
27 3. Connect Streamline Series VNA with PC 3-8-A. Confirm that Keysight Connection Expert recognizes Streamline Series VNA A-model [result] one P6001A/P6002A and one or two VNA device(s) are shown under PXI (PXI10) If they are not shown correctly, go to Troubleshooting tips 3-8 . A model with 2 mod...
Page 29 - Go to
29 3. Connect Streamline Series VNA with PC 3-9. Confirm that Keysight License Manager recognizes all the required licenses Step-1: Launch Keysight Software Manager and check your purchased licenses ① Go to http://www.keysight.com/find/softwaremanager ② Enter Order Number and Certificate Number of y...
Page 30 - Enter Keysight License Manager at Windows Search
30 3. Connect Streamline Series VNA with PC 3-9. Confirm that Keysight License Manager recognizes all the required licenses Step-2: Launch Keysight License Manager and check loaded licenses for Streamline Series VNA ① Enter Keysight License Manager at Windows Search ② Select Keysight License Manager...
Page 31 - and
31 3. Connect Streamline Series VNA with PC 3-10. Launch Network Analyzer ① Click the Network Analyzer icon on the PC desktop to execute the VNA application ② Select Streamline Series VNA model(s) If VNA model(s) not shown, go to Troubleshooting tips 3-6-1 and Troubleshooting tips 3-3-1-3 ③ Select R...
Page 32 - Troubleshooting tips 3-10
32 3. Connect Streamline Series VNA with PC 3-10. Launch Network Analyzer [result] measurement screen is shown. If VNA firmware halts or shows error message before showing the measurement screen, go to Troubleshooting tips 3-10 .
Page 33 - Refer to
33 3. Connect Streamline Series VNA with PC 3-11. Communicate remotely using LAN (TCPIP) Refer to Keysight Streamline Series VNA – LAN (TCPIP) communication setup If remote communication does not work well, go to Troubleshooting tips 3-11 .
Page 34 - Troubleshooting tips
Page 35 - Troubleshooting Flow; Start; NG; End; Perform
35 4. Troubleshooting tips Troubleshooting Flow Start 2-4 IOL installation 2-5 VNA FW installation 2-6 KLM check 3-1 TBT cable check 3-3 VNA LED check 3-5,3-9 KLM check VNA launcher check 3-6 Dev Mgr check 2-3,3-7 TBT Cntl Cntr app check 3-8 Connection Expert check ok ok ok ok ok ok NG 2-1 Windows U...
Page 36 - Troubleshooting tips 1; Symptom; IO Libraries Suite direct download
36 4. Troubleshooting tips 1 1. PC requirements Symptom Possible root cause Solution #1-1PCIe Thunderbolt card does not communicate with VNA properly on Desktop PC Poor signal quality of PCIe Thunderbolt card or Thunderbolt cable Go to Troubleshooting tips #3-10-4 . #1-2Cannot install Keysight IO Li...
Page 39 - -3. Thunderbolt Control Center related issues; No action is needed.
39 4. Troubleshooting tips 2-3 2-3. Thunderbolt Control Center related issues Symptom Possible root cause Solution #2-3-1Driver Installation Failure is shown on Intel Gen12 CPU with Windows 11 For Intel Gen12 CPU, Windows 11 OS already contains the necessary driver for Thunderbolt device to work pro...
Page 40 - Installing Thunderbolt Control Center App
40 4. Troubleshooting tips 2-3 2-3. Thunderbolt Control Center related issues Symptom Possible root cause Solution #2-3-1 (for CPU Gen11 or below with Win11 OS & any CPU Gen with Win10 OS)Thunderbolt Control Center is not shown from the Windows Start menu. Cannot download Thunderbolt Software (T...
Page 41 - If you are setting up with desktop-PC, confirm the PCIe
41 4. Troubleshooting tips 2-3 2-3. Thunderbolt Control Center related issues Symptom Possible root cause Solution #2-3-2PCIe tunneling is Disabled PCIe tunneling setting in BIOS might be incorrect. Step-1: If you are setting up with desktop-PC, confirm the PCIe Thunderbolt card is installed to the ...
Page 42 - Proven latest versions
42 4. Troubleshooting tips 2-4 2-4. Keysight IO Libraries Suite installation is not completed successfully Symptom Possible root cause Solution #2-4-1IVI drivers and/or VISA drivers are not installed (See Proven latest versions in Appendix) Old drivers are left on the system. ① Go to Shared Componen...
Page 43 - Enter Control Panel at Windows Search
43 4. Troubleshooting tips 2-4 2-4. Keysight IO Libraries Suite installation is not completed successfully Symptom Possible root cause Solution #2-4-2.NET Framework 3.5 is not enabled ① Enter Control Panel at Windows Search ② Navigate to Programs > Programs and Features > Turn Windows Features...
Page 44 - Uninstall IOLS and perform deep clean.
44 4. Troubleshooting tips 2-4 2-4. Keysight IO Libraries Suite installation is not completed successfully Symptom Possible root cause Solution #2-4-3Unable to get ProductCode for IO Libs 64 bit error is shown Some files or registries were not removed correctly. Uninstall IOLS and perform deep clean...
Page 45 - Uninstall VISA shared component
45 4. Troubleshooting tips 2-4 2-4. Keysight IO Libraries Suite installation is not completed successfully Symptom Possible root cause Solution #2-4-4.NET Framework 3.5 is not installed.• Ivi.Visa.Interop.dll is missing in the 32-bit VISA COM applications Keysight IO Libraries Suite 2021 or later do...
Page 46 - Re-boot the PC and install the latest VNA firmware
46 4. Troubleshooting tips 2-5 2-5. Keysight VNA firmware installation is not completed successfully Symptom Possible root cause Solution #2-5-1KtPUsbChassis IVI drivers are not installed Known issue on VNA firmware A.15.75.19 when no previous VNA firmware was installed. Install A.15.75.22 or newer ...
Page 49 - Replace USB-C cable with the Thunderbolt 3 cable
49 4. Troubleshooting tips 3-1 3-1. USB-C cable is connected wrongly Symptom Possible root cause Solution #3-1Thunderbolt device functionality might be limited is shown in Device Manager USB-C cable is connected between Streamline B model and PC Replace USB-C cable with the Thunderbolt 3 cable inclu...
Page 51 - Retry powering on the VNA.
51 4. Troubleshooting tips 3-3 3-3-1. Power LED does not turn green Symptom Possible root cause Solution #3-3-1-4Once glowing green for a few seconds, then shutdown automaticallyImpacted model: 2-port VNA only VNA firmware version A.15.60.05 or newer has a function to shutdown automatically when in-...
Page 53 - Troubleshooting tips2-5; Instrument Status LED
53 4. Troubleshooting tips 3-3 3-3-2. Instrument Status LED does not turn Green Symptom Possible root cause Solution #3-3-2-1Glowing amber Power is ON, but firmware is not running. ① Check if VNA firmware is working correctly. ② If not, go to Troubleshooting tips2-5 ③ Check if the cable between Stre...
Page 54 - -5. Device Licenses Changed dialog is not shown; Enter Notification at Windows Search
54 4. Troubleshooting tips 3-5 3-5. Device Licenses Changed dialog is not shown Symptom Possible root cause Solution #3-5-1Device Licenses Changed dialog is not shown #1 Notifications for Keysight License Notifier turns off ① Enter Notification at Windows Search ② Select Notifications & actions ...
Page 56 - For
56 4. Troubleshooting tips 3-6 3-6. one P600X Chassis device and one or two VNA device(s) are not shown correctly Symptom Possible root cause Solution #3-6-1 For B model with 2 modules , one of two VNA modules is not correctly recognized in some PCs as shown with Code 12 error in Device Manager. PC ...
Page 57 - the current value before registry patch
57 4. Troubleshooting tips 3-6 3-6. one P600X Chassis device and one or two VNA device(s) are not shown correctly Solution (cont.) #3-6-1 Step-1: Backup the current registry and check the current registry values Launch Registry Editor: ① Enter registry editor at Windows Search ② Select Registry Edit...
Page 60 - A model with 1 module
60 4. Troubleshooting tips 3-6 3-6. one P600X Chassis device and one or two VNA device(s) are not shown correctly Symptom Possible root cause Solution #3-6-2For A model with 1 module and B model with 1 module , Code 12 error is shown in Device Manager PC cannot allocate enough free Kernel memory res...
Page 62 - This is not an issue. No action is required.
62 4. Troubleshooting tips 3-6 3-6. one P600X Chassis device and one or two VNA device(s) are not shown correctly Symptom Possible root cause Solution #3-6-5Keysight VNA icon is not shown This is not an issue. No action is required. #3-6-6No VNA device(s) is/are shown under Keysight Technologies Mod...
Page 65 - To pre-approve Thunderbolt device connection for every device
65 4. Troubleshooting tips 3-7 3-7. one P600X is not connected in Attached Thunderbolt device [for Streamline Series VNA B model only] Solution (Cont.) #3-7-2 To pre-approve Thunderbolt device connection for every device ① Re-boot into BIOS (UEFI) settings ② Select “PCIe and Display Port – No Securi...
Page 67 - Chassis drivers are missing or broken
67 4. Troubleshooting tips 3-8 3-8. One chassis and one or two VNA device(s) are not shown in Keysight Connection Expert Symptom Possible root cause Solution #3-8-1P6001A,P6002A,P6005A or P6006A is not shown Chassis drivers are missing or broken Go to Troubleshooting tips 2-5 #3-8-2P50xxA, P93xxA, P...
Page 70 - -9. required license is not shown in Keysight License Manager; Keysight license service stopped
70 4. Troubleshooting tips 3-9 3-9. required license is not shown in Keysight License Manager Symptom Possible root cause Solution #3-9-1No license is shown Keysight license service stopped Go to Troubleshooting tips #3-5 #3-9-2A certain license is missing ① Go to http://www.keysight.com/find/softwa...
Page 72 - -10. VNA firmware halts or shows error message
72 4. Troubleshooting tips 3-10 3-10. VNA firmware halts or shows error message Symptom Possible root cause Solution #3-10-1Fail to read FPGA of Pxxxxx(chassis x, slot x) is shown while Initializing hardware. VNA firmware was not able to read FPGA on Analog Module Go to Troubleshooting Tips #3-10-4
Page 73 - Factory calibration data is corrupted.
73 4. Troubleshooting tips 3-10 3-10. VNA firmware halts or shows error message Symptom Possible root cause Solution #3-10-2Invalid correction data in Flash memory (Module1) is shown while loading factory cal data. Factory calibration data is corrupted. Return it to Keysight for calibration
Page 75 - Launch Network Analyzer (See
75 4. Troubleshooting tips 3-10 3-10. VNA firmware halts or shows error message Symptom Possible root cause Solution #3-10-4“Unable to program FPGA image. Application will now close” message is shown, while updating VNA FPGA. When FPGA image in VNA is different from the one in VNA firmware, VNA firm...
Page 76 - FPGA Programming Status pops up, then click Yes
76 4. Troubleshooting tips 3-10 3-10. VNA firmware halts or shows error message Solution (Cont.) #3-10-4 Step-1: ③ FPGA Programming Status pops up, then click Yes ④ FPGA Programming Status pops up and click OK, then launch Network Analyzer (See 3-10 ). ⑤ The following message pops up, then click OK ...
Page 78 - Check every single IO log capture source and click OK
78 4. Troubleshooting tips 3-10 3-10. VNA firmware halts or shows error message Solution (Cont.) #3-10-4 Step-2: ④ Check every single IO log capture source and click OK ⑤ Click Start Capturing Message in IO Monitor ⑥ Launch Network Analyzer (See 3-10 ) Note that the message are captured in Keysight ...
Page 80 - If the symptom still occurs, go to
80 4. Troubleshooting tips 3-10 3-10. VNA firmware halts or shows error message Solution (Cont.) #3-10-4 Step-3: If the symptom still occurs, go to Troubleshooting tips #3-3-2 to check status LED Step-4: If the symptom still occurs, check if the Thunderbolt PCIe Hot plug Mode in BIOS (UEFI) setting ...
Page 81 - If the symptom still occurs, replace the control cable.
81 4. Troubleshooting tips 3-10 3-10. VNA firmware halts or shows error message Symptom Possible root cause Solution #3-10-5“Self test failure: Sweep timeout” error message is shown Interconnect cables for LO or control cable is not connected properly or broken. ① Check if the control cable (Black) ...
Page 82 - Check if the control cable is connected in the correct
82 4. Troubleshooting tips 3-10 3-10. VNA firmware halts or shows error message Symptom Possible root cause Solution #3-10-5“Self test failure: Sweep timeout” error message is shown Incorrectly configured chassis number for primary and secondary chassis in Connection Expert/ IOLS. ① Check if the con...
Page 83 - of VNA is not
83 4. Troubleshooting tips 3-10 3-10. VNA firmware halts or shows error message Symptom Possible root cause Solution #3-10-6[Streamline Series VNA B model only]Hot plug-in/out 1 of VNA is not working correctly on non-English (Traditional Chinese and Simplified Chinese) OS. PC re-boot is required to ...
Page 87 - Disable automatic USB shutoff in Windows.
87 ① ② 4. Troubleshooting tips 3-10 3-10. VNA firmware halts or shows error message Solution (cont.) #3-10-9 Disable automatic USB shutoff in Windows. ① Enter Computer Management at Windows Search ② Execute Computer Management with administrator privilege ③ Navigate to Device Manager > View > ...
Page 88 - If the symptom still occurs, return it to Keysight for repair.
88 4. Troubleshooting tips 3-10 3-10. VNA firmware halts or shows error message Solution (cont.) #3-10-9 If the symptom still occurs, return it to Keysight for repair.
Page 90 - Download and install
90 4. Troubleshooting tips 3-10 3-10. VNA firmware halts or shows error message Symptom Possible root cause Solution #3-10-11DLL & COM error is shown. Microsoft Visual C++ 2015-2019 versions are missing or corrupted. Download and install x64 for Visual C++ 2015/2017/2019 from Latest supported Vi...
Page 91 - FW bug to check the required license
91 4. Troubleshooting tips 3-10 3-10. VNA firmware halts or shows error message Symptom Possible root cause Solution #3-10-12FW does not recognize “S97824xB Vector network analyzer activation software” Update necessary license pop-up is shown. FW bug to check the required license Install VNA firmwar...
Page 92 - KLM license is expired
92 4. Troubleshooting tips 3-10 3-10. VNA firmware halts or shows error message Symptom Possible root cause Solution #3-10-13FW does not recognize -2xx,-4xx or -6xx license. Update necessary license pop-up is shown. KLM license is expired Check the license in Keysight License ManagerUpdate necessary...
Page 93 - Uninstall VNA firmware and delete the below
93 4. Troubleshooting tips 3-10 3-10. VNA firmware halts or shows error message Symptom Possible root cause Solution #3-10-14Invalid source port name error is shown. VNA firmware detects a different number of physical source ports than the installed option ① Uninstall VNA firmware and delete the bel...
Page 97 - Download the diagnostic tool
97 4. Troubleshooting tips 3-10 3-10. VNA firmware halts or shows error message Symptom Possible root cause Solution #3-10-18Other VNA firmware installation issue Further investigation is required to solve the VNA firmware installation issue. ① Download the diagnostic tool (VNA_Install_Check.exe) fr...
Page 98 - -11. Remote communication does not work well; Agilent License Service is not working
98 4. Troubleshooting tips 3-11 3-11. Remote communication does not work well Symptom Possible root cause Solution #3-11-1Device Licenses Changed dialog is not shown. Agilent License Service is not working Go to Troubleshooting tips #3-5-1 #3-11-2*IDN? shows ! VI_ERROR_NSUP_OPER: Operation not suppo...
Page 99 - Appendix
99 ▪ Thunderbolt PC and Streamline Series VNA B model compatibility list ▪ PC makers’ driver download page ▪ Proven latest versions ▪ VNA firmware revision history ▪ Contact Keysight – Issue sharing Appendix
Page 105 - PC makers’ driver download page; PC Maker
105 PC makers’ driver download page PC Maker Driver Update page Assistant tool HP Official HP® Drivers and Software Download | HP® Customer Support HP Support Assistant Dell Drivers & Downloads | Dell US SupportAssist Intel Intel® Driver & Support Assistant Intel DSA Lenovo https://pcsupport...
Page 107 - VNA firmware revision history; For more details, go to; PXIe/USB VNA Firmware Revision History | Keysight
107 VNA firmware revision history For more details, go to PXIe/USB VNA Firmware Revision History | Keysight Release date FW revision FPGA1 FPGA2 Comment 12/9/2021 A.15.40.13 00.16 datecode: 2111155d 00.14 datecode: 2111155d Support P50xxB/P93xxB 1/7/2022 A.15.55.08 00.16 datecode: 2111155d 00.14 dat...
Page 108 - Please include this information in the case:
108 Contact Keysight – Issue sharing This document provides lots of troubleshooting tips and will continue to improve based on your feedback. Since Windows security is getting stricter, newer OS/BIOS might block Streamline Series VNA. In the case that a customer’s PC cannot use Streamline Series VNA...
Page 109 - System Information /w administrative mode; Contact Keysight - Issue sharing; Enter System Information at Windows Search
109 System Information /w administrative mode Contact Keysight - Issue sharing 1. Enter System Information at Windows Search 6. Click File > Export 2. Right click System Information 7. Enter sysinfo.txt at File name 3. Click Open file location 8. Click Save 4. Right click System Information5. Cli...
Page 110 - Thunderbolt Control Center information; Contact Keysight; Control Center
110 Thunderbolt Control Center information Contact Keysight – Issue sharing 1. Enter Thunderbolt at Windows Search2. Click Thunderbolt TM Control Center 3. Click hamburger menu4. Click About5. Take screenshot of Details 1 2 3 4 5
Page 111 - Device Manager information
111 Device Manager information Contact Keysight – Issue sharing 1. Enter Device Manager at Windows Search2. Click Device Manager3. Click Keysight Technologies Modular Devices4. Click P50xxB/P93xxB Click P50xxB/P93xxB Click P600X Chassis5. Take Screenshots of Properties of P50xxB/P93xxB and P600X Cha...
Page 112 - Connection Expert information
112 Connection Expert information Contact Keysight – Issue sharing 1. Enter Keysight Connection Expert at Windows Search2. Click Keysight Connection Expert3. Take screenshot of Instruments 1 2 3
Page 113 - Program and Features information
113 Program and Features information Contact Keysight – Issue sharing 1. Enter Control Panel at Windows Search2. Click Control Panel3. Click Programs4. Click Programs and Features5. Take screenshot of programs and its version 1 2 5 3 4
