Page 2 - When installing the handset and line cord:; . Plug the handset cord into the handset jack on the; To adjust the viewing angle position:; Secure legs and lift center brace.; To set a higher viewing angle position:; Slide brace up for adjustment.
Installing the Handset And Line Cord Adjusting the Five-Position Viewing Angle When installing the handset and line cord: 1 . Plug the handset cord into the handset jack on the bottom of the terminal. The handset cord routesthrough the lower channel on the right side of theterminal base. 2 . The lin...
Page 3 - Removing and Reinstalling the Faceplate; To remove the faceplate; How To Use This Guide; When using the instructions in this user guide, you:; Dial; – For line keys, dial; Press; a Programmable Function Key or Fixed Function Key. For example:; CONF; Push; – Push; See the next page for a quick tour of your terminal’s layout and keys.
Removing and Reinstalling the Faceplate To remove the faceplate (if installing a custom DESI label): 1. Put your finger in the recessedarea under the faceplate and liftoff the faceplate. To reinstall the faceplate: 1. Remove the old label, then insert thecustomized replacement DESI label. 2. Replace...
Page 4 - Secure Mode; ABB; Soft Keys
Your Function Keys Secure Mode, Display and Soft Keys 4 Secure Mode IP Terminals can be locked to prevent access and ensure security of stored data. Alphanumeric Display While your terminal is idle , the display shows: – The date and time, your name and your extension number.– The idle menu Soft Key...
Page 5 - A Quick Tour of
Setting Up Your Abbreviated Dial Bin Keys Using the Fixed Function Keys Understanding the Ring/Message Lamp 5 A Quick Tour of Your Terminal DIAL – Press DIAL to access Abbreviated Dialing. CALL1 or CALL2 – Line appearance keys are Intercom keys for placing, answering or transferring calls. FLASH – L...
Page 6 - Outside Calls
6 Outside Calls To answer an outside call: 1. Press SPK or lift the handset. 2. If you are not automatically connected, press flashing LINE or LOOP key. – If you hear a call ringing a co-worker, dial ** and their extension number to pick it up. To place an outside call: 1. Lift the handset or press ...
Page 7 - To answer an Intercom call from a co-worker:; SPK; To call a co-worker using a Hotline Function Key:; Terminal Feature Handbook; OR; To call your own mailbox:; Intercom Calls To And From Co-Workers
7 Answering and Placing Calls To answer an Intercom call from a co-worker: 1. Do one of the following: – If you hear a beep, speak toward your terminal or lift handset for privacy.– If you hear Intercom ringing, press SPK or lift the handset. To dial a co-worker over the Intercom: 1. Press CALL1 . 2...
Page 8 - To place your outside call on Exclusive Hold:
8 Place A Call On Hold Transfer A Call To A Co-worker To place your call on System (Regular) Hold: (Your co-workers can pick up calls you place on System Hold.) 1. Do not hang up + Press HOLD. – While an outside call is on Hold, the line key will flash (green).– While an Intercom call is on Hold, yo...
Page 9 - Call Forwarding Condition; To cancel Call Forward:
9 Features to Make You More Productive To set up a conference/meeting: 1. Place or answer your first call + CONF . 2. Place or answer your next call + CONF . 3. Press CONF again to begin the Conference. – To add additional callers to your Conference (up to 32 callers), press CONF and repeat steps 2 ...
Page 10 - Change Your Ring Tones; To change your extension’s incoming ring tones:; To listen to the incoming ring choices:
10 Change Your Ring Tones To change your extension’s incoming ring tones: 1. CALL1 + 820. 2. Dial 1 to set the Intercom ring or Dial 2 to set the outside line ring. – Transferred calls use the intercom ring tone you select. 3. Dial the code for the ring pattern you want (Tones 1-8 ). – You’ll hear t...
Page 11 - Menu; Features to Make You; To answer a Message Waiting left for you:; Message Waiting
11 To adjust the Ring Volume, Off Hook Ring, Back Light, and Headset: Ring Volume: 1. While idle, press the MENU key + Press the VOL L or M key to scroll and highlight Ring Volume MENU option + Push OK Soft Key (you will hear ringing) + Press VOL L or M key to adjust volume level + Push OK Soft Key ...
Page 12 - Installing And Using a Headset; To install an optional headset:; Option: A Headset Service Code can be defined by your; Using the Headset with Automatic Answer for ACD Agents:; CHECK
12 Installing And Using a Headset To install an optional headset: 1. Plug the headset cord into the headset jack on the bottom of the terminal. 2. The headset cord routes through the upper channel onthe right side of the terminal base. To program a Headset Key: 1. CALL1 + Dial 851 + Press Function K...
Page 13 - Using A DSS Console; Terminal Feature; Special Features For Attendants
13 Using A DSS Console For more call handlingpower and flexibility, the DSS Console provides 60additional Function Keys(and it’s possible to accessa second page of keys providing up to 114 possiblefunction keys) and the DLSprovides 16. (For more onsetting up Function Keys,see the Terminal Feature Ha...
Page 14 - Programming Your Extension’s Name; To program your extension’s name:; Name Programming Chart
14 Programming Your Extension’s Name To program your extension’s name: 1. Press idle CALL1 key. 2. Dial 800 . 3. Enter the extension number to be named. 4. Enter the name following the Name Programming Chart below. – Your name can be up to 12 digits maximum.– Also use this procedure to program Perso...
Page 15 - Additional Quick Reference For Other Features
Additional Quick Reference For Other Features 15 Features to Make You More Productive While on a call, store a number for easy recalling : Memo Dial Function Key + Number to store + Memo Dial key to save. To dial number: Memo Dial key + LINE key. Memo Dial: To have your terminal greet callers and fo...
Page 16 - VMsg Soft Key; To log into your mailbox from your own terminal:; VMsg; To log into your mailbox from a co-worker’s terminal:
16 Calling (Logging Into) Your Mailbox Voice Mail lets callers leave recorded messages for you and lets you leave recorded messages for co-workers. Messages get stored in each person’s mailbox. To listen to your messages or use other voice mail features, youcall your mailbox and access the Main Menu...
Page 17 - To record a greeting for your mailbox:; Voice Mailbox Basics
17 Using Your Voice Mail Review these basic features before using your mailbox for the first time. To record a greeting for your mailbox: (Callers hear your greeting before leaving you a message.) 1. Press your Voice Mail key or push VMsg . 2. Push Greet . 3. Push Gr1 , Gr2 or Gr3 to select which of...
Page 18 - More Mailbox Features; To record and send a message to a co-worker:; message recipient’s; To listen to your messages:; SA
18 More Mailbox Features When you log onto your mailbox, you get your mailbox main menu of options. To record and send a message to a co-worker: 1. Press your Voice Mail key or push VMsg . 2. Push Rec . 3. Listen to the voice prompt, wait for the beep, and start recording. – Push Done when you are d...
Page 19 - For a pager
19 Using Your Voice Mail After listening to a message, to have voice mail announce the message sender, as well as thetime and date the message was sent to you: 1. Press your Voice Mail key or push VMsg . 2. Push More> + Optns + ATime . 3. Do one of the following: – Push On to turn Auto Time Stamp...
Page 20 - Voice Mail Administrator Options; To use the System Administrator options:
20 Voice Mail Administrator Options The following voice mail administration features are available only at the System Administrator’s extension (normally 301). See the Voice Mail Feature Handbook for more on each of the underlined features. To use the System Administrator options: 1. At extension 30...