Page 2 - ii; Safety and Regulatory Information
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide ii Safety and Regulatory Information WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE. THE UNIT MUST NOT BE EXPOSED TO DRIPPING OR SPLASHING. DO NOT PLACE OBJECTS FI...
Page 3 - iii; Caring for the Environment by Recycling
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide iii unattended and unused for long periods of time, unplug it from the wall outlet, and disconnect the cable system. This will prevent damage to the product due to lightning and power surges. • Do not use ...
Page 4 - iv; Important VoIP Service Information; FCC Compliance Class B Digital Device
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide iv Important VoIP Service Information Be sure that the outside cable system is grounded, so as to provide some protection against voltage surges and built-up static charges. Article 820-20 of the NEC (Sect...
Page 5 - FCC Declaration of Conformity
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide v FCC Declaration of Conformity According to 47CFR, Parts 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal Computers, Motorola, Inc. ...
Page 7 - vii; Contents
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide vii Contents Safety and Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Important VoIP Service Information . . . . . . . . . . . . . . . ...
Page 8 - viii
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide viii Software License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Page 9 - Introduction; SBV5121 VoIP Telephone Service; Caution
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 1 Introduction Congratulations on your new Motorola ® SBV5121 Voice over Internet Protocol (VoIP) cable modem! It provides high-speed access to the Internet and other online services and connections for up...
Page 10 - Telephone Features Supported by the SBV5121
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 2 Telephone Features Supported by the SBV5121 The SBV5121 supports the telephone features listed below. Some features listed may not be available on your telephone. These features are enabled and disabled ...
Page 11 - Top and Front Panel; Key Light
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 3 Top and Front Panel For added security you can press the Standby button (1) to suspend your Internet connection. No data is transmitted or received from the Internet when the Standby light is on. All oth...
Page 12 - Rear Panel; Before You Begin; Key Item; Item
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 4 Rear Panel The rear panel provides cabling connectors and the power receptacle: Before You Begin Before you begin the installation, check that you received the following items with your VoIP cable modem:...
Page 13 - Precautions
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 5 You will need 75-ohm coaxial cable with F-type connectors to connect your VoIP cable modem to the nearest cable outlet. If a TV is connected to the cable outlet, you may need a 5-900 MHz RF splitter and ...
Page 14 - Signing Up for Service
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 6 Signing Up for Service You must sign up with a cable provider to access the Internet and other online services. To activate your service, call your local cable provider. To receive data service, you need...
Page 15 - Computer System Requirements; Ethernet Card
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 7 Computer System Requirements You can use any Web browser, such as Microsoft ® Internet Explorer or Netscape Navigator ® , with your SBV5121 VoIP cable modem . For Microsoft Windows computers, the Install...
Page 16 - Installation and Configuration; Cabling and Startup for a Single User
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 8 Installation and Configuration To install and configure your VoIP cable modem for a single PC running Microsoft Windows, we recommend using the Installation Assistant. You can start the Installation Assi...
Page 18 - Setting Up a USB Driver
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 10 8 To connect the telephone line, plug a phone wire into the Tel 1 connector. You can also connect a second telephone line to the Tel 2 connector. Setting Up a USB Driver The following subsections descri...
Page 19 - Setting Up a USB Driver in Windows 98 Second Edition; Next
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 11 Setting Up a USB Driver in Windows 98 Second Edition 1 Insert the SBV5121 VoIP Cable Modem CD-ROM in the CD-ROM drive. This CD contains the USB drivers and must be inserted and read by the PC before you...
Page 22 - OK
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 14 9 After the window shown under step 8 is displayed, click Next . If a window with the message Copying Files... displays and asks for your CD-ROM drive, type your CD-ROM drive letter (for example, “D:”) ...
Page 23 - Setting Up a USB Driver in Windows 2000
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 15 Setting Up a USB Driver in Windows 2000 1 Insert the SBV5121 VoIP Cable Modem CD-ROM in the CD-ROM drive. This CD contains the USB drivers and must be inserted and read by the PC before you connect the ...
Page 26 - Setting Up a USB Driver in Windows Me
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 18 Setting Up a USB Driver in Windows Me 1 Insert the SBV5121 VoIP Cable Modem CD-ROM in the CD-ROM drive. This CD contains the USB drivers and must be inserted and read by the PC before you connect the Vo...
Page 27 - Setting Up a USB Driver in Windows XP
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 19 Setting Up a USB Driver in Windows XP 1 Insert the SBV5121 VoIP Cable Modem CD-ROM in the CD-ROM drive. This CD contains the USB drivers and must be inserted and read by the PC before you connect the Vo...
Page 28 - Configuring TCP/IP in Windows 98 Second Edition, or Windows Me; Start
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 20 Configuring TCP/IP The SBV5121 VoIP cable modem contains all required software. You do not need to configure the VoIP cable modem, but you must be sure that your computer is configured for TCP/IP (a pro...
Page 29 - Add
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 21 6 Select the adapter to be used for the SBV5121 cable modem connection and then click Add . The Select Network Component Type window is displayed: 7 Select the Protocol option and click Add . The Select...
Page 31 - Configuring TCP/IP in Windows 2000; Network and Dial-up Connections
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 23 Configuring TCP/IP in Windows 2000 1 On the Windows Desktop, click Start . 2 Select Settings and then Control Panel from the pop-up menus. The Control Panel window is displayed: In the steps that follow...
Page 32 - Properties
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 24 5 Click Properties . The Local Area Connection Properties window is displayed: 6 If Internet Protocol (TCP/IP) is in the list of components, TCP/IP is installed. You can skip to step 10. If Internet Pro...
Page 34 - Configuring TCP/IP in Windows XP; Control Panel
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 26 Configuring TCP/IP in Windows XP 1 On the Windows desktop, click Start to display the Start window shown. 2 Click Control Panel to display the Control Panel window. The display varies, depending on your...
Page 35 - Network and Internet Connections
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 27 3 Click Network and Internet Connections . The Network and Internet Connections window is displayed. 4 On the Network and Internet Connections window, click Network Connections to display the LAN or Hig...
Page 38 - Verifying the IP Address
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 30 Verifying the IP Address The following subsections describe verifying an IP address. Perform the appropriate procedure for your Windows version: • “Verifying the IP Address in Windows 98 Second Edition,...
Page 39 - Verifying the IP Address in Windows
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 31 Verifying the IP Address in Windows 2000 or Windows XP To check the IP address: 1 On the Windows Desktop, click Start . 2 Select Run . The Run window is displayed. 3 Type cmd and click OK. 4 Type ipconf...
Page 40 - Renewing Your IP Address; exit
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 32 Renewing Your IP Address To renew your IP address: 1 On the Windows Desktop, click Start . 2 Select Run . The Run window is displayed. 3 Type cmd and click OK. 4 Type ipconfig /renew and press ENTER . I...
Page 41 - Cabling for Multiple Users; Ethernet and USB
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 33 Cabling for Multiple Users The SBV5121 VoIP cable modem supports several multiple user configurations. Along with an optional hub or router, it can serve as an Internet gateway for up to 31 computers. N...
Page 42 - Ethernet
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 34 Ethernet You can connect up to 31 computers to an Ethernet hub connected to a SBV5121 VoIP cable modem, as shown. Cable outlet Coaxial cable Ethernet cable Ethernet hub or switch Computer Computer Compu...
Page 43 - Troubleshooting; Problem
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 35 Troubleshooting If the solutions listed here do not solve your problem, contact your cable provider. Before calling your service provider, try pressing the reset button on the rear panel or unplugging a...
Page 44 - Front-Panel Lights and Error Conditions; Light
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 36 Front-Panel Lights and Error Conditions If a telephone line is properly connected and the Tel 1 or Tel 2 light remains off, the line has not been set up for service. Contact your service provider. For m...
Page 45 - Network Neighborhood
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 37 Removing the USB Driver from Windows 98 Second Edition or Windows Me 1 On the Windows Desktop, right-click one of: • In Windows 98 Second Edition, the Network Neighborhood icon • In Windows ME, the My N...
Page 46 - Removing the USB Driver from Windows 2000
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 38 3 Click OK . The System Settings Change window is displayed: 4 Disconnect the USB cable from your computer or VoIP cable modem . 5 Click Yes to restart your computer. 6 Perform “Running the Motorola USB...
Page 48 - Removing the USB Driver from Windows XP
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 40 Removing the USB Driver from Windows XP 1 On the Windows desktop, click Start to display the Start window shown. 2 Click Control Panel to display the Control Panel window. The display varies, depending ...
Page 49 - Performance and Maintenance; System
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 41 3 If a Category view similar to the image under step 2 is displayed, click Performance and Maintenance . Otherwise, skip to step 5. 4 Click System to display the System Properties window. Skip to step 6...
Page 50 - Hardware
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 42 6 Click the Hardware tab to display the Hardware page: 7 Click Device Manager to display the Device Manager window: 8 Double-click Network adapters . 9 Click the Motorola SURFboard USB Cable Modem . The...
Page 51 - Running the Motorola USB Driver Removal Utility
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 43 Running the Motorola USB Driver Removal Utility Before running the Motorola USB Driver Removal Utility, you must run the Windows Device Manager by performing one of: • “Removing the USB Driver from Wind...
Page 52 - Exit
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 44 7 Click Remove Driver. A progress bar indicates that the driver is being removed. The following window displays when the USB driver has been successfully removed: 8 Click Exit to exit the Motorola USB D...
Page 53 - Contact Us; Frequently Asked Questions; What is high-speed cable Internet access?; How fast is a VoIP cable modem?
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 45 Contact Us If you need assistance while working with the VoIP cable modem, contact your cable provider. For more information about customer service, technical support, or warranty claims, see the Regula...
Page 54 - Do I need to subscribe to cable TV to get cable Internet access?
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 46 Q Do I need to change my Internet service provider (ISP)? A Currently, most Internet service providers do not provide cable Internet access. Contact your cable company for your specific information. Q D...
Page 55 - Glossary
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 47 Glossary coaxial cable (coax) A type of wire consisting of a center wire surrounded by insulation and a grounded shield of braided wire. The shield minimizes electrical and radio frequency interference....
Page 57 - Software License
Introduction Installation Troubleshooting Glossary License SBV5121 VoIP Cable Modem User Guide 49 Software License SBV5121 VoIP Cable ModemMotorola, Inc., Connected Home Solutions Business ("Motorola")101 Tournament DriveHorsham, PA 19044 IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENS...