Page 2 - Table of Contents
i Table of Contents Get Started 1 Your Device 1 Package Contents 2 Care and Maintenance 2 System 2 Starting Your Device for the First Time 3 Getting Help 3 Visiting the Sprint Website 4 Contacting Sprint Customer Service 4 Device Basics 5 3G and LTE Networks 5 Mobile Broadband Information and Settin...
Page 6 - Get Started; Your Device
Get Started 1 Get Started The following topics give you all the information you need to set up your device and Sprint service the first time. Your Device The following illustrations show your device’s primary external features and buttons. Front View Back View (Cover Removed)
Page 7 - System
Get Started 2 Package Contents Your package includes several items. n NETGEAR 341U USB Modem n Back cover n Micro-SIM (pre-installed) n Get Started poster n Recycling envelope Care and Maintenance As with any electronic device, you should handle your NETGEAR 341U USB Modem with care to en...
Page 8 - Starting Your Device for the First Time; Getting Help
Get Started 3 Starting Your Device for the First Time The NETGEAR 341U USB Modem is designed to activate automatically the first time that it is plugged in, using ‘hands-free activation’. Typically, the activation process will be seamless, not requiring any action on your part; you might not even s...
Page 10 - Device Basics; G and LTE Networks; Mobile Broadband Information and Settings; Icon
Device Basics 5 Device Basics Learn about the buttons, connectors, and other components of your NETGEAR 341U USB Modem. 3G and LTE Networks These wireless networks connect you to the Internet. Depending on your coverage area, you may have: n Only LTE coverage n Only 3G coverage n A combinati...
Page 11 - Signal Information; Internet Connection Information; Restarting the Device
Device Basics 6 Your device can also be set to allow roaming on Sprint networks, domestically, and internationally. See Setting the Roaming Mode . Signal Information Learn how to determine the signal strength and get detailed network status information. Signal Strength The signal strength icon app...
Page 14 - External Antennas; Alerts
Device Basics 9 External Antennas Your NETGEAR 341U USB Modem supports the use of external MIMO antennas via two antenna connectors on the top edge of the device. Important: If you choose to use external antennas, you must connect MIMO antennas to both antenna connectors, otherwise the device wi...
Page 15 - Your Network Connection; Launching Your Network Connection; Connecting the Device
Your Network Connection 10 Your Network Connection Find out how to launch and end your network connection. Launching Your Network Connection After the device is plugged in and boots up, a connection to the best available network is launched automatically. The device will remain connected at all tim...
Page 19 - Interpreting the OLED Display; Item
OLED Display 14 OLED Display The NETGEAR 341U USB Modem’s OLED display shows details (connection status, roaming status, and GPS info) and data usage for the current billing period or connection session. If the OLED display is not lit, see Turning the OLED Display On or Off . Interpreting the OLED...
Page 20 - Data Usage
OLED Display 15 Item Description amount of data used (for the current session). The bar (if shown) represents the amount of data remaining (the solid portion of the bar). See Data Usage and Setting the OLED Display Data Usage Format for details. Data Usage The Data Usage section of the OLED dis...
Page 21 - NETGEAR 341U Manager Interface
NETGEAR 341U Manager Interface 16 NETGEAR 341U Manager Interface Access your device and connection information, and configure device settings from the NETGEAR 341U Manager (browser) interface. Home Page The home page is the entry page for the NETGEAR 341U Manager interface. n View your data usage...
Page 22 - Displaying the NETGEAR 341U Manager Home Page
NETGEAR 341U Manager Interface 17 Item Description and Settings . 5 Twitter ® – Click to view the AirCard Twitter feed in a new browser window or tab. (Your device must be connected to the network for this option to work.) 6 Facebook ® – Click to view the AirCard Facebook page in a new browser w...
Page 24 - My Account Summary
NETGEAR 341U Manager Interface 19 Note: Data usage amounts are approximate and should not be used for billing purposes. For accurate data usage amounts, check with Sprint or click the My Sprint link in the My Account Summary section to view your account details. The Data Usage section displays:...
Page 26 - GPS Page
NETGEAR 341U Manager Interface 21 The following information is displayed. Item Description Signal strength and roaming status The more bars, the stronger the signal. A triangle in the icon means your device is roaming. See Signal Information for details. Network carrier name Name of the available...
Page 28 - Settings Page; General > Device Tab
NETGEAR 341U Manager Interface 23 Item Description Latitude Latitude at time of last fix. (For example, “N32.51.73”) Longitude Longitude at time of last fix. (For example, “W105.11.7”) Altitude Elevation at time of last fix. (For example, “40 meters”) Speed Speed at which device was moving at time ...
Page 29 - General > Software and Reset Tab
NETGEAR 341U Manager Interface 24 2. Click Settings > General > Device . The following information is displayed. Item Description Screen LCD Display Turn the OLED display on or off. See Turning the OLED Display On or Off . LCD Data Usage Format Choose whether to show Billing cycle ...
Page 31 - General > System Logs Tab
NETGEAR 341U Manager Interface 26 Item Description Note: Software downloads count against your plan’s data limit. Reset n Factory Reset – Click to reset your device to factory default settings and clear your account details. See Resetting to Factory Default Settings . (You can only do this wi...
Page 32 - Network > Preferences Tab
NETGEAR 341U Manager Interface 27 n Clear logs n Download logs Network > Preferences Tab From this tab, you can configure your device’s configuration for selecting networks and roaming, and receive network configuration updates from Sprint. 1. Log in to the home page. (See Logging In as a...
Page 34 - Network > SIM Security Tab
NETGEAR 341U Manager Interface 29 Item Description Active The APN currently in use. Only one APN can be marked as active. Name Network carrier name (for example, “Sprint”). APN The operator’s access point name (obtained from the operator). Username If required, the username (obtained from the opera...
Page 37 - Support Page
NETGEAR 341U Manager Interface 32 Item Description PRL Version Preferred Roaming List version. To update the PRL, see Network > Preferences Tab . 1xRTT PN Technical support staff may request this value from you. EVDO PN Technical support staff may request this value from you. PRev Technical ...
Page 38 - About Page
NETGEAR 341U Manager Interface 33 The following information is displayed. Item Description User Guide Open an online copy of this guide in a new Web browser window or tab. (You must be connected to the Internet to use this link.) Web Click the link to open the online support website in a new Web br...
Page 41 - Device Settings; Display Settings; Turning the OLED Display On or Off; Setting the OLED Display Data Usage Format; NETGEAR 341U Manager Home Page Settings
Device Settings 36 Device Settings Use the NETGEAR 341U Manager to configure and manage the device’s appearance, performance, and access. Display Settings Adjust your screen’s settings to suit your surroundings. Turning the OLED Display On or Off Use this feature to turn off the device’s OLED displ...
Page 42 - Changing the NETGEAR 341U Manager URL; Changing the NETGEAR 341U Manager IP Address; Changing the NETGEAR 341U Manager Password
Device Settings 37 Changing the NETGEAR 341U Manager URL You may want to change the URL for the NETGEAR 341U Manager to something more memorable. To change the URL: 1. Log in to the home page. (See Logging In as an Administrator .) 2. Click Settings > General > Device . 3. In t...
Page 44 - Configuring Networks; Viewing Network Activation Information; Viewing Data Usage
Configuring Networks 39 Configuring Networks The following topics provide information on configuring networks. Viewing Network Activation Information You can check whether network access is activated. 1. Log in to the home page. (See Logging In as an Administrator .) 2. Click About in the to...
Page 45 - Network Settings
Configuring Networks 40 The Billing Cycle screen displays: n A text description of the amount of data remaining in the current billing cycle. n A data bar showing the amount of data remaining in the billing cycle (if the text description fits on one line). The Current Connection screen dis...
Page 46 - Setting the Allowed Network Mode
Configuring Networks 41 n Any Network – The device can roam anywhere in the world. 1. Log in to the home page. (See Logging In as an Administrator .) 2. Click Settings > Network > Preferences . 3. Beside Roaming Mode , select the desired value. 4. Click Submit . Enabling / ...
Page 47 - Configuring Access Point Names
Configuring Networks 42 Configuring Access Point Names Your device comes preconfigured with the Access Point Name (APN) for Sprint. To add an APN for another network: 1. Log in to the home page. (See Logging In as an Administrator .) 2. Click Settings > Network > APN . 3. In the ...
Page 48 - Software and Reset; Exporting and Importing Settings; Exporting Settings; Importing Settings
Software and Reset 43 Software and Reset The following topics provide information on managing your device’s software. Exporting and Importing Settings The NETGEAR 341U USB Modem lets you save your device settings so that you can make changes to your configuration and, if necessary, restore the orig...
Page 49 - Update USB Modem Software and Firmware; Downloading Software Updates
Software and Reset 44 Update USB Modem Software and Firmware From time to time, updates may become available for your device, and your device will receive an alert. You can also check for new updates manually. The updates may improve performance and add or modify features. The updates may include t...
Page 50 - Upgrading Firmware From a File; Resetting Your Device; Clearing Account Details Only; Resetting Device Settings Only; Resetting to Factory Default Settings
Software and Reset 45 Upgrading Firmware From a File A one-click tool may be available for upgrading firmware from a file in enterprise environments. Contact Sprint for details. Resetting Your Device In some cases, you may want or need to clear your account information to use the device with anothe...
Page 52 - GPS Settings; Setting the GPS Mode
GPS Settings 47 GPS Settings Your NETGEAR 341U USB Modem provides GPS functionality to help you figure out where you are and get you where you’re going. There are a couple of requirements to access the GPS service. n You must accept the GPS privacy agreement. n GPS must be enabled. The GPS ser...
Page 53 - Using Metric Units
GPS Settings 48 Note: The GPS service must be enabled before you can set the GPS mode. (See Enabling / Disabling GPS .) Using Metric Units You can use metric units in the display of location information (for example, speed and altitude). You can choose the units on the NETGEAR 341U Manager’s GPS ...
Page 54 - Frequently Asked Questions; How Can I Tell I’m Connected to 3G or LTE?; Is Roaming on LTE Supported?; What Do I Do if I Forget the Administrator Password?; Questions About GPS
Frequently Asked Questions 49 Frequently Asked Questions Find out answers to questions you may have. How Can I Tell I’m Connected to 3G or LTE? When you’re connected to a network, in the NETGEAR 341U Manager (http://SprintModem), the network type icon (LTE, 3G) appears in the Connection Details sec...
Page 55 - How Do I Enable or Disable GPS?; What are some GPS Limitations?
Frequently Asked Questions 50 What is GPS? GPS stands for Global Positioning System, which is a system that uses a series of 24 geosynchronous satellites to provide location data. GPS satellites transmit signals to equipment on the ground. GPS receivers passively receive satellite signals, but do n...
Page 56 - Are Terminal Sessions Supported?
Frequently Asked Questions 51 3. Configure your GPS application to use the same COM port. For help, see the documentation of the GPS application. How Do I Access My Corporate Network Through a VPN? Once you complete a wireless connection, you may need to launch an extranet client provided by you...
Page 57 - Tips; USB Modem Location
Tips 52 Tips The following topics provide information on getting the most out of your device and your network connection. USB Modem Location Follow these guidelines in placing your device. n Avoid moisture or extreme temperatures. n For improved reception, place the device near a closed window....
Page 58 - Troubleshooting; General Tips; Insufficient Signal Strength; Cannot Display the Home Page
Troubleshooting 53 Troubleshooting Learn about various troubleshooting tips, and what to do when a specific message is displayed. General Tips Here are some general tips to get you started. n Go to sprint.com/support to access troubleshooting and other resources. n The knowledge base at the N...
Page 59 - Cannot Connect to the Mobile Broadband Network
Troubleshooting 54 n “Safari can’t open the page” (Safari) n “The connection has timed out” (FireFox) Check the following: n Your device is seated correctly in the computer’s USB slot. n Make sure you’re typing the correct address in the Web browser. l Try http://SprintModem (unless yo...
Page 60 - GPS Doesn’t Seem to Be Available
Troubleshooting 55 n Make sure the device seated correctly in the computer’s USB slot. n Make sure you’re in a network coverage area. n Check the Network Mode setting (See Setting the Allowed Network Mode .) For example, if it’s set to LTE Only , you won’t be able to connect if you don’t...
Page 61 - Technical Specifications; Radio Frequency and Electrical Specifications
Technical Specifications 56 Technical Specifications The following topics list the electrical, radio frequency, and other parameters of the device for those who require technical information. Radio Frequency and Electrical Specifications This section lists the radio frequency and electrical paramet...
Page 62 - Software Specifications
Technical Specifications 57 Software Specifications This section lists the specifications that the device supports. Item Description CDMA (3G) specification IS-2000 Release 0 Data service IS-707A 3GPP Release 9 SMS (IS-637) Not supported FAX Not supported IOTA Supported OTASP (IS-683A, IS-683B, IS-...
Page 63 - Mechanical Specifications
Technical Specifications 58 Item Description Operating temperature 32 to 113°F Storage temperature -4 to +185°F Mechanical Specifications This section describes the dimensions and physical features of your device. Item Description Dimensions (W x L x H) Width – 2.0" Length – 2.5” (hinge closed)...
Page 64 - Safety Information; Important Notice
Safety Information 59 Safety Information Read important safety information about your device. Important Notice Due to the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost. Although si...
Page 65 - Regulatory Notices
Regulatory Notices 60 Regulatory Notices This section contains regulatory information for your device. The design of the NETGEAR 341U USB Modem complies with U.S. Federal Communications Commission (FCC) guidelines respecting safety levels of radio frequency (RF) exposure for mobile devices, which i...
Page 67 - Legal; Patents; Licenses
Legal 62 Legal This section contains important license and legal information. Patents This product may contain technology developed by or for NETGEAR, Inc. This product includes technology licensed from QUALCOMM®. Licenses A large amount of the source code to this product is available under various...
Page 91 - GNU Lesser General Public License (Version 3)
Legal 86 END OF TERMS AND CONDITIONS GNU Lesser General Public License (Version 3) Below is the GNU Lesser General Public License. Version 3, 29 June 2007 Copyright © 2007 Free Software Foundation, Inc. < http://fsf.org/ > Everyone is permitted to copy and distribute verbatim copies of this ...
Page 94 - libxml2 License
Legal 89 about the suitability of this software for any purpose. It is provided "as is" without express or implied warranty. THE AUTHOR(S) DISCLAIMS ALL WARRANTIES WITH REGARD TO THIS SOFTWARE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS, IN NO EVENT SHALL THE AUTHOR(S)...
Page 96 - locapi License; pimd License
Legal 91 Permission to use, copy, modify, and distribute this software for any purpose with or without fee is hereby granted, provided that the above copyright notice and this permission notice appear in all copies. THIS SOFTWARE IS PROVIDED "AS IS" AND WITHOUT ANY EXPRESS OR IMPLIED WARRAN...
Page 97 - shadow License
Legal 92 All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaime...
Page 98 - ISC License; OpenSSL License
Legal 93 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or othe...
Page 99 - Original SSLeay License
Legal 94 Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistribu...
Page 102 - Additional Information and Updates
Legal 97 Additional Information and Updates For up-to-date product descriptions, documentation, application notes, firmware upgrades, troubleshooting tips, and press releases, visit support.netgear.com .
Page 103 - Index
Index 98 3 3G Cannot connect 54Coverage type 31Ec/Io of network connection 31network service, improving 52Overview 5Roaming support 49RSSI of network connection 31Service type (PS) 31 4 4G Cannot connect 54 4G LTE Cannot connect 54 A About page 33Accessories, purchasing 4Account Summary ...
