Page 3 - Table of Contents
Using Your Telephone .....................................................1 Calling a Co-Worker . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Handling And Rerouting Your Calls . . . . . . . . . . . . . . .3 When ...
Page 5 - Using Your Telephone
Using Your Telephone Your telephone's Alphanumeric Display helps you use features andtells you about your calls. For example, you can see the name of a co-worker who calls you. (You may also be able to change the time anddate on your phone if it's not correct. Turn to page 78 for more.) Press a One-...
Page 6 - Outside Calls
Calling a Co-Worker You can dial a co-worker on theIntercom (page 39), or usePaging (page 58) if you don'tknow where they are. Visitors at your entrance door cancall you on the Intercom using aDoor Box (page 31). Outside Calls You can Answer Outside Callsthat ring your phone or flash yourline keys (...
Page 8 - Placing Calls Quickly
There's no need to keep redialing your outside call if it's busy or unan-swered - use Repeat Dial instead (page 62 ). And when your system'slines are busy, Line Queuing (page 53) lets you wait for a free one. With Selectable Display Messages, send a message to your busy co-worker's display phone (pa...
Page 11 - Personalizing Your Telephone
extension can make a voice announced Intercom call over the speakerof both 'executive' extensions. The users at the executive extensionscan reply Handsfree and all three parties can talk. Tired of always reaching for the handset or cradling it under your chinwhile you type? Install a headset and ena...
Page 12 - Your Multibutton Phone
Your Multibutton Phone Volume/Contrast Control 82400 - 1 1 1 7 7 2 2 8 8 3 3 9 9 4 4 10 10 5 5 11 LND FTR 6 6 12 CHECK CLEAR Q_Z PRS GHI ABC Clear Check Line keys One-touch keys Feature Last Number Dial Message Waiting lamp Room Monitor lamp Intercom Dial Control Transfer Flash Speaker Do Not Distur...
Page 13 - Alarm Clock; Account Codes
Account Codes Account Codes are codes you enter that help keep track of outsidecalls. There are two types of Account Codes: Optional and Forced.With optional codes, the Account Codes you enter are solely for cate-gorizing your calls. For example, if you work in an accounting firmthat must bill back ...
Page 15 - Call Forwarding; Background Music
1. Press . 2. Press . ● If programmed as a One-Touch key,press the One-Touch key instead. 3. Dial to cancel the first alarm or dial to cancel the second alarm. 4. Dial . 5. To hang up, press . Background Music (Portrait 824 only) Background Music (BGM) sends music from an FM receiver, tapedeck or CD...
Page 18 - Call Timer; Call Parking
Call Parking (Portait 824 Only) Call Parking allows you to place an outside call in a waiting state(called a Park orbit) so that any other keyset extension within thesame Park group may pick it up. After parking the call, you can Pagethe person receiving the call and hang up. The paged party just pr...
Page 20 - Caller ID
Caller ID Caller ID allows a display keyset to show an incoming caller’s tele-phone number and/or name with the time and date on the phone’sdisplay. The caller’s information can be checked before answering anincoming call. The information received by the system depends uponthe capabilities of your l...
Page 26 - Callback
1. Press . 2. Dial . 3. Press . 4. Press . ● The information will be stored in thenext available bin. Callback When you call a busy extension, you can leave a Callback request fora return call. You do not have to repeatedly call the busy extensionback, hoping to find it idle. When you leave a Callba...
Page 27 - Conference
The signal is a quick double ring. 1. ● Extension is called. 1. Lift handset to cancel Callback before receiving the Callback signal. 2. Conference Conference lets you add additional inside and outside callers to yourconversation. With Conference, you can set up a multiple-party tele-phone meeting w...
Page 28 - Confirmation Tone
Method 2 1. Establish an outside call. 2. Press . 3. Press and call the other extension by paging and announce theCO line key number. ● The called party must press the CO linekey to join. 4. Press . 1. 2. Press . Confirmation Tone The Confirmation Tone feature allows a tone to be emitted from thebui...
Page 29 - Direct Station Selection Console, DSS
Direct Station Selection Console, DSS (Portrait 824 only) If you do a lot of call processing (like an operator or dispatcher), youmay have a Direct Station Selection (DSS) Console. The DSS Consolegives you a Busy Lamp Field (BLF) and one-button access to exten-sions and certain system features. Use ...
Page 30 - Direct Station Selection, Extension
1. While on a CO call, press a DSS key. ● The CO call is put on Hold and a callis placed to the desired extension. 2. Press . ● Called extension rings. 1. While on a CO call, press one of the DSS keys. ● CO call is put on hold and a call isplaced to the desired extension. 2. Make announcement. 3. Pr...
Page 32 - Directed Call Pickup
Directed Call Pickup Use Directed Call Pickup when you need to answer a call ringinganother extension without leaving your phone. This lets you easilycover a co-worker's calls when they have to be away from their desk. 1. ● Do not press . 2. Dial extension number of ringing phone. OR Dial . ● If mor...
Page 33 - Directory Dialing
Directory Dialing If you have a display phone, Directory Dialing lets you call a SpeedDial or Intercom number by choosing the name associated with thenumber. You do not have to dial the number - you just select the dis-played name instead. This feature can be programmed as a One-Touchkey in the Prog...
Page 34 - Do Not Disturb
Do Not Disturb Do Not Disturb (DND) blocks Page announcements, ringing andincoming voice announcements to your extension. DND permits youto work undisturbed at your desk without interruptions from yourphone. When you activate DND, incoming calls still flash your linekeys. While in DND, you may still...
Page 35 - Door Box
1. Press twice to block just CO audible. flashes. ● To activate DND while on a call, pressFTR then DND/CONF. 1. Do not lift handset. 2. Press once or twice (whichever makes extinguish). ● To cancel DND while on a call, pressFTR then DND/CONF. Door Box Your system may have Door Boxes. A Door Box is a...
Page 36 - Executive Override
1. 2. Dial . ● Connection established. 1. 2. Press , then for box 1 or for box 2. 1. Press to activate the relay. ● The relay remains closed for 5 seconds(This could be longer or for as long asthe FLASH key is held down, depend-ing on programming). Executive Override Executive Override lets you over...
Page 37 - Extension Hunting
Extension Hunting Extension Hunting routes internal and DISA calls to a predefinedgroup of hunt group member extensions. A call will ring the firstavailable extension in the hunt group. Extension Hunting is helpful,for example, for a group of co-workers that share responsibility foranswering calls. ...
Page 38 - Handsfree
Handsfree (Speakerphone) When it's inconvenient to hold the handset, you can use the speakerand microphone in your telephone and talk Handsfree instead.Handsfree is great when you don't have a free hand for the phone.(For example, you may want to enter data at a computer terminalwhile talking to a c...
Page 40 - Hold; Headset Compatibility
Headset Compatibility To get even more freedom and convenience than with Handsfree, pur-chase a Headset and connect it to your telephone. In addition to hav-ing your hands free for other work, you'll have privacy on a call that isnot available with Handsfree. 1. Make sure your phone is idle and pro-...
Page 42 - Hotline - Dual Handsfree Hotline; Hotline-Dual Handsfree Hotline
1. 2. Press flashing . 1. 2. Press flashing . OR Press . Dial and the extension num- ber that placed the call on Hold. ● Call is connected. 1. Press . 1. Press . 2. Press . 3. Press . 4. Press . Hotline - Dual Handsfree Hotline Dual Handsfree Hotline allows you to simultaneously call two otherextens...
Page 43 - Intercom
Intercom call over the speaker of two 'executive' extensions. The usersat the executive extensions can reply Handsfree (i.e., by just speakingtoward the phone) and you can all talk. The simultaneous call goes through only if both executive extensionsare idle and an executive extension has not forwar...
Page 44 - Last Number Redial
1. 2. Press . ● Listen for: Dial tone 3. Dial extension number. ● To convert a ringing call into a voiceannounced call or vice versa, dial '1'. Listen for: Two beeps1. Speak toward phone Listen for: ICM ring 1. Last Number Redial Instead of dialing a busy or unanswered outside call again, quicklyred...
Page 47 - Message Waiting
Message Waiting Don't keep recalling a busy or unanswered co-worker. Leave them aMessage Waiting request for a return call instead. The request is a quickflashing MW LED at the multibutton extension you called and a doublewink LED on your phone. When your co-worker answers the MessageWaiting, they a...
Page 49 - Microphone Mute
Do not lift handset. 1. Press . 2. Dial . ● Extension number displays. 3. To display the next extension number that left a Message Waiting indication, dial again. 4. Press to return to normal display. 1. 2. Press . 3. Dial . ● The extension is called. 4. If you receive no answer, you can call the ne...
Page 56 - Outside Calls, Placing; Outside Calls, Answering
Outside Calls, Answering Answering incoming calls can be as simple as pressing a line key ordialing an access code. There are many types of outside calls that youcan answer from your phone. Ask your Communications Managerabout the different types of calls you are expected to answer. You mayhave line...
Page 62 - Paging
1. Press . 2. Dial . 3. Dial password (73738 = RESET) ● Note: This is not the system password.This is a special password used for thisfeature only. 4. Press . 5. Enter the station number to be cleared. 6. Press . ● To enter additional stations, press '#'. 7. Press to exit. Paging Internal Page Need ...
Page 63 - Programmable Keys
incoming calls, Background Music (BGM) (Portrait 824 only) from anexternal source, and/or alarm signals to broadcast over the externalpage zone(s). 1. 2. Press . ● Listen for: Dial tone 3. Dial code. ● 80 for All Call (This can be pro-grammed to page all internal andexternal zones. Check with yourCo...
Page 66 - Room Monitor; Repeat Dial
Repeat Dial Trying to get in touch with a customer and their phone is always busyor unanswered? Don't keep redialing it manually - have Repeat Dial doit for you. Repeat Dial will retry your call automatically until the calledparty answers or the feature is cancelled. The number of times the sys-tem ...
Page 67 - Save
sounds in the warehouse when it's left unattended. You just set up aRoom Monitor with a phone in the warehouse area. You must activate Room Monitor at your phone and at the phone youwant to monitor. You can only monitor one phone at a time, but anynumber of phones can monitor the same extension. In ...
Page 69 - Selectable Display Messaging
Selectable Display Messaging Activate a Selectable Display message when you leave your desk. Aco-worker calling your extension will see the message you activatedon their telephone's display. For example, when you leave for vaca-tion, select the message, 'ON VACATION'. Your callers will knowwhy you d...
Page 73 - Selectable Disply Messaging
Broadcast Message 1. Press and . 2. Dial message number (00-49), dial . OR Press One-Touch key #1 or #2 for a personal message, then dial . 3. Edit message if required. 4. Press . 5. Dial an extension number or hunt group number (00-04). 6. Press to set more extensions if required. ● This step is on...
Page 77 - Selectable Display Messaging
Camp-On Message 1. Place an Intercom call. ● Listen for: Busy tone 2. Activate Off-Hook Signaling by pressing . 3. Press . 4. Dial message number (00-49), dial . OR Press One-Touch key #1 or #2 for per- sonal message, then dial . OR Press , edit a message using the Name Storing feature, then press a...
Page 78 - Speed Dial
Speed Dial Speed Dial gives you quick access to numbers you call frequently.This saves time, for example, when calling a client with whom youdeal often. Instead of dialing a long telephone number, you just useSpeed Dial. There are two types of Speed Dial: Personal Speed Dial and SystemSpeed Dial. Pe...
Page 79 - Personal Speed Dial
1. or press . 2. Press an idle . 3. Press . 4. Dial Speed Dial number (00[0]-199). Personal Speed Dial 1. Press . 2. Press and . 3. Press a One-Touch key. 4. Dial phone number to be stored. 5. Repeat steps 2 through 4 to program additional numbers. 6. Press to exit. 1. Press . 2. Press and . 3. Ente...
Page 80 - Step Calling
1. Seize a . 2. Press a One-Touch key which stores the selected number. Step Calling When you make an Intercom call and receive a busy signal or noanswer, Step Calling lets you call the other extensions, in ascendingorder, by just dialing '#'. For example, if extension 12 is busy, StepCalling tries ...
Page 81 - Tandem Trunking
Note: Central Office Loop Supervision must be provided to prevent lines from remaining conferenced/busy when the parties hang up. Note: When both outside parties finish thecall, unsupervised conference must be man-ually terminated by the telephone which setup the call. 1. Establish first outside cal...
Page 82 - Time and Date Setting
Time and Date Setting You see the Time and Date on your telephone's display when it is idleand while using some functions of the phone. The Time and Date areprogrammed at the station connected to port 10 (usually extension 10).Although entered in 24-hour format, the system time always displaysin 12-...
Page 83 - Transfer
Transfer Transfer lets you quickly send the call you are on to a co-worker. Youcan Transfer any outside call. If a call you transfer is not answered, itautomatically recalls to your extension. You may Transfer a call Screened or Unscreened. With ScreenedTransfer, you announce the call to the destina...
Page 84 - Voice Mail
1. Stay on the handset. ● The Transfer goes through when thecalling party presses TRFR. Voice Mail ☛ This feature requires an optional NVM-Series Voice Mail system. Tired and frustrated by missed calls, inaccurately written messages andtelephone tag? End these hassles with Integrated Voice Mail. Ask...
Page 87 - Volume Control
Recording Your Call 1. 2. . 3. Dial and press a line key. 4. Dial . 5. Press . 6. 1. Press the programmed Record key. OR 1. If it's an Intercom call, press and dial . If it's a CO call, press and dial . ● You hear two beeps and your Recordkey flashes. The beeps periodicallyremind you that you are re...
Page 89 - Charts
Charts This section contains handy charts for your reference. You'll find: ● The dialing plan (the numbers you dial) -- see below ● Flash rates for your telephone keys - see page 86 Your System's Dialing Plan With certain system programming changes, the feature accesscodes may be different than desc...
Page 91 - Index
A Account Codes . . . . . . . . . . . . . .9Alarm Clock . . . . . . . . . . . . . . . .9Answering Outside Calls . . . . . .52Automatic Line Access . . . . . . . .54 B Background Music . . . . . . . . . . .11 C Call Forwarding . . . . . . . . . . . . .13 To Voice Mail . . . . . . . . . . .82 Call Par...
