Page 2 - Legal Notices
Legal Notices Copyright ©2005-2013 Telligent Systems, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. “Telligent” and “Zimbra” are registered trademarks or trademarks of Telligent Systems, Inc. in the United States and other jur...
Page 3 - Table of Contents
Zimbra Collaboration Server ZCO 8.0 iii Table of Contents 1 About ZCO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Use ZCO with the Correct Version of ZCS . . . . . . . . . . . . . . . . . . . . . . . 5Supported Versions of Microsoft Operating Sys...
Page 5 - About ZCO; Outlook; Use ZCO with the Correct Version of ZCS; ZCO supports the following versions of Microsoft Outlook:
Zimbra Collaboration Server ZCO 8.0 5 1 About ZCO This chapter includes information about prerequisites for installing Zimbra Connector for Microsoft ® Outlook ® (ZCO) and how to download the ZCO installation file. With ZCO, users can use Microsoft Outlook and synchronize data such as email messages...
Page 6 - “Click to run” versions of Outlook 2010 are not supported.; ZCO Configuration Files; Downloading ZCO Installation and Customization Files
6 ZCO 8.0 Zimbra Collaboration Server Zimbra Connector for Microsoft Outlook - Administrator’s Guide Outlook 2013: 32-bit and 64-bit editions of Microsoft Office are supported. Outlook 2010: 32-bit and 64-bit editions of Microsoft Office are supported. Note: “Click to run” versions of Outlook 20...
Page 7 - Preconfiguring and Customizing the Installer; To see a complete list of customization options, type; at the command line prompt and press; Adding ZCO Server Credentials
Zimbra Collaboration Server ZCO 8.0 7 2 Preconfiguring and Customizing the Installer When ZCO is installed, the information needed to complete the installation is the ZCS server name and whether to use a secure connection. Users enter server information when they install ZCO and create their default...
Page 8 - Optional Customization of ZCO; Set the Password Rule; port
8 ZCO 8.0 Zimbra Collaboration Server Zimbra Connector for Microsoft Outlook - Administrator’s Guide 4. Type the server configuration command all on one line: cscript ZmCustomizeMsi.js <path/msi-filename> -sn <servername.com> -sp <port> -ssl <1 | 0> //nologo Command Descripti...
Page 9 - Create Sync Failure Message; To use SSO, SPNEGO must be configured on ZCS.; Disabling the Auto-Upgrade Feature
Zimbra Collaboration Server ZCO 8.0 9 Preconfiguring and Customizing the Installer Create Sync Failure Message 1. To create sync failure message in the sync folder and/or the Inbox folder, enter as -ifo <1|0> Use 1 to create sync failure messages only in the Sync Issues folders. Use 0 to creat...
Page 10 - Hiding GAL Aliases; file before installation and select the; Rebranding ZCO; From the administration console, click; Value; Brand
10 ZCO 8.0 Zimbra Collaboration Server Zimbra Connector for Microsoft Outlook - Administrator’s Guide Hiding GAL Aliases An email alias is an email address that redirects all mail to a specified mail account. If an address has an alias, by default the alias is shown as a separate entry when the GAL ...
Page 11 - cscript ZimbraBrandMsi.vbs ZimbraOlkConnector.msi
Zimbra Collaboration Server ZCO 8.0 11 Preconfiguring and Customizing the Installer 4. Run this script on the ZCO .msi file that users will use to install ZCO: cscript ZimbraBrandMsi.vbs ZimbraOlkConnector.msi If ZCO has been previously installed on the target machine, uninstall ZCO before running t...
Page 13 - Installing ZCO; Examples in this guide refer to Outlook 2007. In Outlook 2010,; Installation Prerequisites; This feature is used to; Installing ZCO on Individual Computers
Zimbra Collaboration Server ZCO 8.0 13 3 Installing ZCO This chapter provides information about what server configuration information the user needs to install ZCO, what takes place when ZCO is installed on individual computers, and what happens during the initial synchronization of ZCO and Outlook....
Page 14 - Users cannot add more than one Zimbra account to a profile. Users; Synchronizing ZCO with Outlook; When ZCS is restored from a Zimbra backup session, users must; Manually Synchronizing ZCO with Outlook
14 ZCO 8.0 Zimbra Collaboration Server Zimbra Connector for Microsoft Outlook - Administrator’s Guide Panel>Mail>Show Profiles . Mail profiles can combine a Zimbra account with an IMAP, Exchange, or POP account. To add a new profile, users select Add on the Show Profiles dialog and follow the ...
Page 15 - Zimbra Connector; Migrate ZDB Profiles; Zimbra Connector for Microsoft Outlook User
Zimbra Collaboration Server ZCO 8.0 15 Installing ZCO For more information about ZCO synchronization, see the Zimbra Connector for Microsoft Outlook User Guide . Migrate ZDB Profiles ZCO supports relocating a ZDB file, ZDB file compaction, and migration of ZDB profiles. You can migrate ZDB profiles,...
Page 17 - Zimbra Features in Outlook; Advanced Settings; Users can modify the following advanced settings. The; available from; Feature
Zimbra Collaboration Server ZCO 8.0 17 4 Zimbra Features in Outlook Zimbra features have been incorporated into Outlook menus. The ZCO User Guide, which is available from the ZCO About page describes these features, which include Personal Email Certificates (S/MIME) Personal Email Certificates (S/MI...
Page 18 - Zimbra Feature Differences for Outlook Users
Feature Description • When “Use Secure Connection” is selected in the ZCO profile configuration page, ZCO validates the server certificate. • If there is a problem with the certificate, for example the certificate has expired or the certificate is self-signed, the user is warned and the connection w...
Page 19 - Free/Busy Lookup in ZCO; features that are not Zimbra specific.; Forwarding Invitations
Zimbra Collaboration Server ZCO 8.0 19 Zimbra Features in Outlook Users can configure their own Outlook preferences. These are not synchronized with the Zimbra server. Free/Busy Lookup in ZCO If the ZCS server CA certificate is self-signed, free/busy lookup in Outlook fails with the error "An er...
Page 21 - Troubleshooting ZCO; on continuously, performance might be affected.; Common Troubleshooting Issues
Zimbra Collaboration Server ZCO 8.0 21 5 Troubleshooting ZCO Note: Disable logging when not being used for troubleshooting. If logging is on continuously, performance might be affected. Topics in this chapter include: Common Troubleshooting Issues Repairing ZCO Restoring ZCO Removing ZCO...
Page 22 - Outlook Crashed
22 ZCO 8.0 Zimbra Collaboration Server Zimbra Connector for Microsoft Outlook - Administrator’s Guide based on the message, submit the messages with a support case to Zimbra Support. When ZCO is installed, a Sync Issues folder with subfolders are created in the user’s Outlook Folder List. Copies of ...
Page 23 - b. Type the path and the filename of the personal folders (PST or ZDB); Repairing ZCO; Click the file to open.; Restoring ZCO; Resolving Mailbox Sync Problems; Set Sync Token
Zimbra Collaboration Server ZCO 8.0 23 Troubleshooting ZCO a. Locate the scanpst.exe tool in Windows (Start>Search>For files or folders). b. Type the path and the filename of the personal folders (PST or ZDB) file, or click Browse to locate the file by using the Windows file system. c. Click S...
Page 24 - Reviewing Sync Issues folders; Resyncing GAL for Contact Group Support
24 ZCO 8.0 Zimbra Collaboration Server Zimbra Connector for Microsoft Outlook - Administrator’s Guide In some cases, it might be necessary to uninstall the .msi file, delete the profile and .zdb, and start over. Reviewing Sync Issues folders When ZCO is installed, a Sync Issues folder with subfolder...
Page 25 - Zimbra Support Toolbar; View MAPI Properties; Meeting requests cannot be opened by Zimbra Id. Drafts can be
Zimbra Collaboration Server ZCO 8.0 25 Troubleshooting ZCO To resolve some problems, it might be necessary to configure the types of event logged by clicking Advanced Log Settings . Zimbra Support will advise if this is necessary. Zimbra Support Toolbar When ZCO is installed, the Zimbra Support Tool...
Page 26 - In some cases, sync failures might not be resolved unless the Sync; Zimbra Support and Additional Resources; Additional Resources; Zimbra Forums; Contact Zimbra Support; Install logs
26 ZCO 8.0 Zimbra Collaboration Server Zimbra Connector for Microsoft Outlook - Administrator’s Guide To resync an item and update the user’s Outlook client with the most information, the Sync Token must be set to before the request that failed. Note: In some cases, sync failures might not be resolv...
Page 27 - Sync error messages; . If users are experiencing issues with syncing,; Core files; . If users are experiencing issues with ZCO crashing, include the
Zimbra Collaboration Server ZCO 8.0 27 Troubleshooting ZCO msiexec /i ZimbraOlkConnector-5.0.6_GA_2314_5.0.2635.6.msi /lv case00012345-zco-install.log Sync error messages . If users are experiencing issues with syncing, include any relevant error messages. You can find sync error messages in the L...