Page 2 - IPLDK Call Recording System
IPLDK Call Recording System Issue 1.0A - 2 - 1. INTRODUCTION ......................................................................................................... 5 1.1 OVERVIEW...................................................................................................................... ...
Page 4 - Details for Changes; Version
IPLDK Call Recording System Issue 1.0A - 4 - Details for Changes Version Date Details Notes 1.0A 2004-05-19 First Created
Page 5 - INTRODUCTION; Features; Call Recording System provides main features as follows.
IPLDK Call Recording System Issue 1.0A - 5 - 1. INTRODUCTION 1.1 OVERVIEW - Call Recording System is the program that enables you to record the messages on the phone. - You connect the USB cable to Keyset(LDP-7024D(LD)) and desktop computer in this System. - This System also provides various feature...
Page 6 - - Enables you to send other people the file as an e-mail attachment.; INSTALLATION ENVIRONMENT; Hardware Specification; Notes; System Requirements; Recommended Processor : Pentium III 800 MHz
IPLDK Call Recording System Issue 1.0A - 6 - - Enables you to send other people the file as an e-mail attachment. - Enables you to import address book from Outlook Express and Microsoft Excel - Enables you to export phone book and address book to Microsoft Excel. 2. INSTALLATION ENVIRONMENT 2.1 Hard...
Page 7 - PROGRAM SETUP; APPLICATION SETUP
IPLDK Call Recording System Issue 1.0A - 7 - 3. PROGRAM SETUP 3.1APPLICATION SETUP - You click Setup.exe after the movement to Directory with Application install program. - Call Recording System needs DAO Version 3.5. - If you click the Yes(Y) button, DAO files are installed.
Page 9 - - Click the Next button after entering your name and company name.
IPLDK Call Recording System Issue 1.0A - 9 - - Click the Next button after entering your name and company name. - If database is already existed, the message above is displayed. - If you use previous database, click the Yes (Y) button. - Or if you use new database, click the No (N) button. - After c...
Page 10 - - Click the Install button to begin the installation.
IPLDK Call Recording System Issue 1.0A - 10 - - Click the Install button to begin the installation.
Page 11 - - The window for Installation Complete is displayed.
IPLDK Call Recording System Issue 1.0A - 11 - - The window for Installation Complete is displayed. - Click the Finish button to complete the installation. How to check the version - Run CRS and Click ‘About’ in menu. - You can see installed CRS version and USB firmware version
Page 19 - MAIN FEATURE DESCRIPTION
IPLDK Call Recording System Issue 1.0A - 19 - 4. MAIN FEATURE DESCRIPTION 4.1 Main screen Menu and Toolbar : Entire features are available in the Menu Bar. Also, frequently used features are available in the Toolbar. There are Backup button, E-Mail button, Search button, List button and Option butto...
Page 21 - Voice Recording and Playing; Record
IPLDK Call Recording System Issue 1.0A - 21 - 4.2 Voice Recording and Playing Record - If the Record button is clicked, name, telephone number and recording time is displayed. - If the telephone number and name is not found in the database or is not entered, the string "Unknown" is displayed...
Page 22 - Play
IPLDK Call Recording System Issue 1.0A - 22 - Play - If you click the Play button, the customer information such as name, telephone number, and recording time is displayed in Customer Information frame, and you can hear the recorded sound through speaker. - The message "playing" is showed in...
Page 23 - Stop
IPLDK Call Recording System Issue 1.0A - 23 - Stop - The Stop button is enabled when the sound is recorded and is played. You can stop the process as follows.
Page 24 - Pause
IPLDK Call Recording System Issue 1.0A - 24 - - Click the Stop button, select the Stop menu item on the Control Menu and use the hot key “CTRL+S” If you exit the program, you must click the Stop button. Pause - The Pause button is enabled when the sound is recorded and is played. You can pause the p...
Page 25 - Resume
IPLDK Call Recording System Issue 1.0A - 25 - Resume - If you click the Pause button, the process is paused. - The Pause button is changed to the Resume button. - As for the recording, the message "recording (pause)" is showed in the status bar. As for the playing, the message "playing (...
Page 26 - Sound Volume Up
IPLDK Call Recording System Issue 1.0A - 26 - Sound Volume Up - You can adjust microphone volume more loudly, using the Vertical Bar on the below part from the right part of screen. - Select the Volume menu item on the Control Menu and use the hot key “ALT+U”
Page 27 - Sound Volume Down
IPLDK Call Recording System Issue 1.0A - 27 - Sound Volume Down - You can adjust microphone volume more lower, using the Vertical Bar on the below part from the right part of screen. - Select the Volume menu item on the Control Menu and use the hot key “ALT+D” Address Book Management - On this scree...
Page 28 - - The screen for adding a address is as follows.
IPLDK Call Recording System Issue 1.0A - 28 - - The screen for adding a address is as follows. .
Page 29 - OUTLOOK Address Book Import
IPLDK Call Recording System Issue 1.0A - 29 - 4.3 OUTLOOK OUTLOOK Address Book Import - If you choose Import (Address Book(MS Outlook) ) from the File menu, The window above is opened. After importing the stored Outlook Address Book on your PC, - You can use the address book in the Call Recording Sy...
Page 30 - Step3 : Choose a file include in the mail client; to make
IPLDK Call Recording System Issue 1.0A - 30 - Step2: mail client display. Step3 : Choose a file include in the mail client to make .
Page 31 - Step4 : You stick a file selection and put , press “CTRL+V”
IPLDK Call Recording System Issue 1.0A - 31 - Step4 : You stick a file selection and put , press “CTRL+V” MENU - Import Address Book from MS Outlook.
Page 32 - Import and Export from MS EXCEL; Save Call List
IPLDK Call Recording System Issue 1.0A - 32 - 4.4 Import and Export from MS EXCEL Save Call List - Select the list which you will export to MS Excel. (All List, Backup Users, Current Users) - You can export the call list of the specific user to MS Excel. - If you choose Export (Call List) from the F...
Page 33 - Save Address Book
IPLDK Call Recording System Issue 1.0A - 33 - Save Address Book - If you choose Export (Address Book) from the File menu, the window above (Save as Window) is opened. You can save the Address Book information to MS Excel. Save Call List - If you click right mouse in a row on Call List Tab, a popup i...
Page 34 - Import Address Book
IPLDK Call Recording System Issue 1.0A - 34 - Import Address Book - If you create MS Excel file to create the excel file for Address Book, you must choose new (MS Excel) from the File menu, - The Excel file below is the excel file created newly. - The field name is printed on the first row. - The us...
Page 35 - - Select the excel file made previously, and click the Ok button.
IPLDK Call Recording System Issue 1.0A - 35 - - After inserting the total data, you choose Import (Address Book (MS Excel)) from the File menu, If the window for selecting the file stored previously is displayed, - Select the excel file made previously, and click the Ok button. - If do so, the addre...
Page 36 - MENU
IPLDK Call Recording System Issue 1.0A - 36 - MENU - Export Menu - MENU for Exporting the Address Book (See 4.4.4 Import Address Book (MS Excel)) 4.5 PRINT CALL LIST - In Print Call List dialog, select the list which you will print, and click the OK button. - You can print the call list of the speci...
Page 38 - Address Book
IPLDK Call Recording System Issue 1.0A - 38 - Address Book - You can preview the address book data in the database on the screen, and print the data, zoom in and out them and view 2page on a screen. If you click the Print button, the data are printed after selecting the printer type. Print from Call...
Page 40 - - The results for search condition are displayed in the window.
IPLDK Call Recording System Issue 1.0A - 40 - - The results for search condition are displayed in the window. - After selecting a row in the list, click right mouse in a row on the list and then a popup is displayed. If you select the Edit in the popup Menu, Call list data is updated. - As for Backu...
Page 41 - - As for Backup DB, you can’t update the data except Subject and Memo.
IPLDK Call Recording System Issue 1.0A - 41 - - You can update the data except Date and Length. When updating First Name and Last Name, if updated data is not found in the database, the data is inserted in the database. - Or the data is updated in the database. If you update First Name or Last Name,...
Page 44 - Simple Mode
IPLDK Call Recording System Issue 1.0A - 44 - 4.7 VIEW Simple Mode - If you choose Simple Mode from the View menu, after the window collapse, we can see the window in above part of left part. When the screen is very large, you can use the feature.
Page 45 - Disk Information
IPLDK Call Recording System Issue 1.0A - 45 - Disk Information - If you choose Disk Info from the View menu, the information for disk usage is displayed as follows. (Total Size, Used Size and Free Size.) - If user’s capacity is above 90 %, the alert message is showed. - And the available space capac...
Page 46 - Support multi-language
IPLDK Call Recording System Issue 1.0A - 46 - Support multi-language - You choose language (English or Local Language) from the Tools menu. Default is in English mode. If you choose Local Language, user interface is conversed in Korean mode. If we update the data of crslang.txt file, user interface ...
Page 49 - - PCM type can store 450Kb per a minute and ADPCM can store 254Kb.
IPLDK Call Recording System Issue 1.0A - 49 - Record Option, KEYMAP, PATH, LANGUAGE and Debug Mode. - Audio files are stored as two kind of compression type, Windows PCM and Microsoft ADPCM. - PCM type can store 450Kb per a minute and ADPCM can store 254Kb. - By default, Record Option is displayed, ...
Page 50 - KEYMAP
IPLDK Call Recording System Issue 1.0A - 50 - KEYMAP - Setting hotkeys for functions used frequently in the program, we can work by keyboard without mouse. Change hotkey setting in the New Key Input. - On initial installation, if you click the Default button, hotkeys is set by default. - If you can’...
Page 51 - UTILIZATION; - All List is shown all user to be using currently in the database
IPLDK Call Recording System Issue 1.0A - 51 - 5. UTILIZATION 5.1 Call List - There are two kinds of list, Backup List and All List. Users in Backup List are stored in the backup database. Users in All List consist of current user - If you click on the user item in the user list, the call history abo...
Page 52 - Call List and Address book; - If I select the Play in the popup menu, recorded wave file is played.
IPLDK Call Recording System Issue 1.0A - 52 - 5.2 Call List and Address book - There is Call list and Address book. After selecting a row in the list, click right mouse in a row on the list and then a popup is displayed. If you select the Edit in the popup Menu, address data is updated. - If I selec...
Page 54 - Insert, Update and Delete for new customer; LINK TO EZ PHONE/EZ ATD
IPLDK Call Recording System Issue 1.0A - 54 - 5.3 Insert, Update and Delete for new customer - If you create new customer, click the Add button and enter details for the customer. - After selecting a row in the list, click right mouse in a row on the list and then a popup is displayed. If you select...
Page 55 - USB ERROR TYPE FOR CALL RECORDING SYSTE PROGRAM; Operating System
IPLDK Call Recording System Issue 1.0A - 55 - - The information for user and phone number from EZ PHONE/EZ ATD is sent to Call Recording Program. This data is inserted in the database in this System. - The data from the selected row is sent from EZ PHONE/EZ ATD. If the data “White Rodney” is not sto...
Page 56 - More System Program
IPLDK Call Recording System Issue 1.0A - 56 - More System Program Hard ware Lock Key(Parallel, USB Lock Key) Installed Program 7.2 USB MODULE (LDP-7024D, LDP-7024LD) is unreconized in the SYSTEM Check if USB cable is connected. Select the Universal Serial bus controllers in the Device Manager contro...
Page 57 - How to delete the driver under Windows 98, ME
IPLDK Call Recording System Issue 1.0A - 57 - By using Explorer, search System32\drivers folder under the folder where windows is installed and then delete USB module (LDP-7024D, LDP-7024LD) driver. How to delete the driver under Windows 98, ME Select the Universal Serial bus controllers in the Devi...
Page 58 - ERROR MESSAGE; When you incorrectly set the wave file Directory
IPLDK Call Recording System Issue 1.0A - 58 - 8. ERROR MESSAGE 8.1 When you incorrectly set the wave file Directory - Solution: You click the path on the Path from the Options menu. And set correct path. When you select correct path in the window below, you solve the problem.
Page 59 - When you incorrectly set the wave file and backup Directory
IPLDK Call Recording System Issue 1.0A - 59 - 8.2 When you incorrectly set the wave file and backup Directory - Solution: You click the path on the Path from the Options menu. And set correct wave path and backup path. .
Page 60 - Hard disk space is insufficient; - Solution: Some available space is necessary for record and backup.; USB line is disconnected
IPLDK Call Recording System Issue 1.0A - 60 - 8.3 Hard disk space is insufficient - Solution: Some available space is necessary for record and backup. If the capacity for hard disk is above 95 %, the alert message is showed. 8.4 USB line is disconnected - Solution: You must check that the computer i...
Page 61 - No
IPLDK Call Recording System Issue 1.0A - 61 - 8.6 MESSAGE GUIDE No Message Description 1 "Database file does not exist!" We can’t find the database file in the folder where running program is installed. Or user open database file directly, and start the program. 2 "Subject or Memo Field ...
Page 62 - The record mode set to USB.
IPLDK Call Recording System Issue 1.0A - 62 - 9 "LDP-7024D(LD) USB Driver is not found!" The record mode set to USB, but USB cable is disconnected. 10 “The recorded file does not exist." When the file is recorded under 1 sec or User deletes the recorded file. 11 "The data is not foun...
