Juniper Networks 215 - Manual
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Table of Contents:
- Page 2 – Return the R outer or Its Components; Locate Component Serial Numbers; show chassis hardware; Figure 96: Serial Number ID Label
- Page 3 – Return the Router or Its Components; FPC Serial Number ID Label; Figure 97: FPC Serial Number ID Label; PIC Serial Number ID Label; Figure 98: PIC Serial Number ID Label
- Page 4 – Power Supply Serial Number ID Label; Figure 99: Power Supply Serial Number ID Label; Routing Engine Serial Number Label; Figure 100: Routing Engine 333 Serial Number ID Label
- Page 5 – SCB Serial Number ID Label; Figure 102: Serial Number Label on the System Control Board
- Page 6 – Pack the Router for Shipment; To pack the router for shipment, follow this procedure:; OFF; Remove the chassis from the rack.
- Page 7 – Pack Components for Shipment; Place individual boards in electrostatic bags.
Return the Router or Its Components
215
Appendix C
Return the Router or Its Components
This chapter discusses the following topics related to returning parts for repair or
replacement:
Locate Component Serial Numbers on page 216
Pack the Router for Shipment on page 220
Pack Components for Shipment on page 221
Return Procedure
When you need to return a component, follow this procedure:
1.
Determine the part number and serial number of the component. For instructions, see
“Locate Component Serial Numbers” on page 216.
2.
Obtain a Return Materials Authorization (RMA) number from the Juniper Networks
Technical Assistance Center (JTAC). You can send e-mail to
suppor [email protected]
, or call
1-888-314-JTAC (within the United States) or (+1) 408-745-9500 (from outside the
United States).
Provide the following information in your e-mail message or during the telephone call:
Part number and serial number of component
Your name, organization name, telephone number, and fax number
The shipping address for the replacement component, including contact name and
phone number
Description of the failure
The support representative validates your request, and issues an RMA number for return
of the component.
3.
Pack the router or component for shipment, performing the procedure described in
“Pack the Router for Shipment” on page 220 or “Pack Components for Shipment” on
page 221.
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Summary
Return the R outer or Its Components M40 Internet Router Hardware Guide 216 Locate Component Serial Numbers Your request for an RMA must include the component part and serial numbers. Issue the CLI show chassis hardware command to list the numbers for all components installed in the chassis: user@ho...
Return the Router or Its Components 217 Return the Router or Its Components FPC Serial Number ID Label The serial number ID label on an FPC is located near the rear on the left side when the FPC isvertical, as it is when installed in the router (see Figure 97). Figure 97: FPC Serial Number ID Label ...
Return the R outer or Its Components M40 Internet Router Hardware Guide 218 Power Supply Serial Number ID Label The serial number ID label on a power supply is located on the top (see Figure 99). Figure 99: Power Supply Serial Number ID Label Routing Engine Serial Number Label The location of the se...
