Inseego MiFi X PRO 5G UW - User Manual

MiFi X PRO 5G UW USER GUIDE 8 Display view Press and hold the Power button for three seconds to turn your MiFi X PRO 5G UW on and off. Press and release the Power button to wake up the display. The 2.4 inch IPS color touchscreen displays and allows you to view Wi-Fi name and password, connected devi...

MiFi X PRO 5G UW USER GUIDE 9 Status indicators and icons The MiFi X PRO 5G UW uses the following status indicators and display icons. Display Icon Description No icons The MiFi is powered off or not receiving power, or the screen is in power-saving mode. Home Home Network signal strength Network Si...

MiFi X PRO 5G UW USER GUIDE 10 Getting started Important: Before you use your MiFi, charge the battery for at least four hours to ensure a full initial charge. When fully charged, the battery has all day life * . Setting up with the Inseego Mobile app You can set up and manage your MiFi with the Ins...

MiFi X PRO 5G UW USER GUIDE 11 Turning on and off To turn your MiFi on, press and hold the Power button for three seconds. The Home screen appears. To turn your MiFi off, press and hold the Power button for three seconds until you see the Power Off screen. Then select Shutdown . To wake up the displ...

MiFi X PRO 5G UW USER GUIDE 12 Connecting devices to your MiFi With the MiFi X PRO 5G UW, Wi-Fi devices and wired devices can connect simultaneously. Connecting devices wirelessly Your MiFi has two Wi-Fi networks, primary and guest, and lets you connect up to 32 Wi-Fi capable devices. For added secu...

MiFi X PRO 5G UW USER GUIDE 13 Caring for your MiFi This section provides information on charging, battery tips and replacement, replacing and unlocking the SIM card, restoring your MiFi to factory default settings, and general care. Charging You can check the battery level and charging status of yo...

MiFi X PRO 5G UW USER GUIDE 14 Charging other devices You can use the USB-C port on your MiFi to charge other devices, like a cell phone or tablet. To charge another device: 1. Connect the USB-C end of a USB cable into the USB-C port of the MiFi. 2. Connect the other end of the USB cable into the de...

MiFi X PRO 5G UW USER GUIDE 15 Battery Preservation Mode When your MiFi has charged for more than 16 hours straight, it enters Battery Preservation Mode and battery level is maintained between 50% and 60%. This helps prevent overcharging and preserve the integrity of your battery. When Battery Prese...

MiFi X PRO 5G UW USER GUIDE 17 Replacing the battery CAUTION: Whenever you remove or insert the battery, ensure your MiFi is not connected to any device or power source. Never use tools, knives, keys, pens or any type of object to force the door open or to remove the battery. Using any of these type...

MiFi X PRO 5G UW USER GUIDE 18 Replacing the SIM card Your SIM card is a small rectangular plastic card that stores your phone number and important information about your wireless service. Your MiFi comes with a pre-installed SIM card. NOTE: Should your SIM card be lost or damaged, contact your netw...

MiFi X PRO 5G UW USER GUIDE 19 To place a new SIM card: 1. If necessary, remove the SIM card from the outer card, being careful not to touch the gold colored contacts. 2. Slide the SIM card into the slot notch first, with the contact points facing down . Close the SIM access tab, place the battery i...

MiFi X PRO 5G UW USER GUIDE 20 Resetting with the Reset button To reset using the Reset button on the MiFi: 1. Insert a fingernail at the edge of the battery cover and lift and remove the battery cover. Set the cover aside. The master Reset button is in a small hole located on the bottom of the MiFi...

MiFi X PRO 5G UW USER GUIDE 21 2 Touchscreen Overview Managing Wi-Fi settings Managing connected devices Viewing data usage Managing settings Charging other devices Viewing software update info Viewing messages Viewing info about your MiFi Viewing help

MiFi X PRO 5G UW USER GUIDE 22 Overview You can view and customize your MiFi settings directly on the MiFi touchscreen. Home screen The Home screen lets you see what your MiFi is doing at a glance. Status bar: The top of the screen displays status indicators, which may include: network signal streng...

MiFi X PRO 5G UW USER GUIDE 23 Navigation tips • Tap on the arrows to navigate through topics. • Use to return to the Home screen. • A multiple screen icon indicates there are multiple screens on that topic. Swipe left and right through screens. • If there is a scroll bar visible on the right, swipe...

MiFi X PRO 5G UW USER GUIDE 24 Band Selection Use the default values as they appear or adjust them for your environment. Each network can be accessed over two bands: 2.4 GHz and 5 GHz: • The 2.4 GHz band is supported by all devices with Wi-Fi and should be used by devices that are a few years old or...

MiFi X PRO 5G UW USER GUIDE 25 Wi-Fi Protected Setup (WPS) Enabling Wi-Fi Protected Setup (WPS) allows compatible Wi-Fi devices to easily connect to your MiFi primary or guest network. NOTE: If WPS is off, you can turn it on using the Admin web UI Wi-Fi pages. Tap a network Select a connection optio...

MiFi X PRO 5G UW USER GUIDE 26 Managing connected devices The Connected Devices screen lists all devices currently connected to your MiFi, along with the network they are using. You can view device details and block or unblock devices from internet access. To manage connected devices, tap the connec...

MiFi X PRO 5G UW USER GUIDE 27 Viewing data usage You can view data usage on the Home screen, or tap Menu > Data Usage . Tap Menu Tap Data Usage View estimated usage and plan info NOTE: Data usage estimates may not include roaming. If roaming is on, an informational screen appears. Tap Continue f...

MiFi X PRO 5G UW USER GUIDE 29 Viewing software update info Software updates are delivered to the MiFi automatically over the mobile network. Use the Software Updates screen to view the current software version, the last check for updates, update history, and to check for a new update. Tap Menu Swip...

MiFi X PRO 5G UW USER GUIDE 30 Viewing info about your MiFi You can view detailed information about your MiFi on the About screen. Tap Menu Swipe up and tap About View details about your MiFi The About touchscreen provides the following information: Model: M3100. SW Version: The version of the softw...

MiFi X PRO 5G UW USER GUIDE 31 3 Admin Web UI Overview Admin password Managing data usage Managing Wi-Fi settings Managing connected devices Managing settings Viewing info about your MiFi Getting help

MiFi X PRO 5G UW USER GUIDE 32 Overview You can access basic and advanced MiFi settings using the Admin web UI. On a computer or browser-supported device connected to your MiFi, open any web browser and go to http://my.jetpack or http://192.168.1.1 . Home page The Home page is the local gateway to c...

MiFi X PRO 5G UW USER GUIDE 33 Side menu Each subscreen in the MiFi Admin web user interface (UI) includes a menu on the left, which you can use to return to the Home page or jump to other pages. The current page is indicated by a red bar. Admin password The Admin password is what you use to sign in...

MiFi X PRO 5G UW USER GUIDE 34 set up, the current password is displayed. Alternately, you can view the Admin password on the MiFi touchscreen by tapping Help > Admin Website or Menu > Settings > Advanced Settings . Hiding the Admin password on the touchscreen The Admin password can be view...

MiFi X PRO 5G UW USER GUIDE 35 Managing data usage On the web UI Home page, the Data Usage panel displays graphs of your MiFi data usage for the current billing cycle. To view the Data Usage page, select from the Home page Data Usage panel (or select Data Usage from the web UI side menu). The Data U...

MiFi X PRO 5G UW USER GUIDE 36 Data Usage page Use the Data Usage page to view details about your MiFi data usage and billing plan. The data usage graph displays vary according to plan, but generally include: • Estimated percentage of data remaining for the current billing cycle • Number of days lef...

MiFi X PRO 5G UW USER GUIDE 38 Settings tab You can use the default values as they appear on this tab, or can adjust them for your environment. Wi-Fi Preferences Use the Allow Wi-Fi Devices to Connect ON/OFF slider to turn Wi-Fi on or off. This selection affects primary and guest networks. NOTE: If ...

MiFi X PRO 5G UW USER GUIDE 39 Band Selection Each network can be accessed over two bands: 2.4 GHz and 5 GHz: • The 2.4 GHz band is supported by all devices with Wi-Fi and should be used by devices that are a few years old or older. This band passes through walls better and propagates over longer di...

MiFi X PRO 5G UW USER GUIDE 40 Primary Network tab Use these settings to connect initially to the primary Wi-Fi network or change primary network information. Connected devices must use the Wi-Fi settings shown on this screen. Network Settings NOTE: If you change these settings, existing connected d...

MiFi X PRO 5G UW USER GUIDE 41 Password: Enter a Wi-Fi password, or you can use the Generate new password button. Important: It is recommended that you change the password from the default and use a different password from your Admin password to keep the device and your network secure. Generate New ...

MiFi X PRO 5G UW USER GUIDE 42 Guest Network tab The Wi-Fi guest network allows you to segregate traffic to a separate network rather than share access to your Wi-Fi primary network. Use settings on this tab to set up or change Wi-Fi guest network information. Connected devices must use the Wi-Fi se...

MiFi X PRO 5G UW USER GUIDE 45 Connected Devices page This page provides details about each device connected to the MiFi and allows you to edit how device names appear in the web UI. You can also block or unblock a device from internet access. Connected Devices This table lists all devices connected...

MiFi X PRO 5G UW USER GUIDE 46 Click the up arrow icon to collapse the row. Select Change Wi-Fi connection limit to change the maximum number of devices allowed to connect to your MiFi Wi-Fi. Use the slider to select a number and click Save Changes . The maximum number of connected devices is 32. Bl...

MiFi X PRO 5G UW USER GUIDE 48 Preferences tab This tab allows you to configure options for the MiFi touchscreen, notification settings, and web UI display settings. The Preference tab includes three sub tabs: • Device Preferences • Notifications • User Preferences Device Preferences sub tab Use thi...

MiFi X PRO 5G UW USER GUIDE 50 Notifications sub tab Use this page to set options for notifications on your MiFi. Stealth mode: Check this box to turn off the LED and audio capabilities of your MiFi . NOTE: If checked, other than the startup process, the MiFi touchscreen turns on only when the Power...

MiFi X PRO 5G UW USER GUIDE 51 Play sounds for these alerts: Check the boxes for the events you want to trigger an audio alert: ­ Startup/Shutdown ­ Low battery ­ Critical low battery ­ Charging device ­ Charge other device ­ USB mode ­ SIM status ­ New message ­ Connected device joins ­ Software up...

MiFi X PRO 5G UW USER GUIDE 52 User Preferences sub tab Use this page to change how dates, time, and numbers are displayed in the MiFi Admin web UI. Language: Select a language for the Admin web UI. Date: Select the date format to be used throughout the web UI (mm/dd/yyyy or dd/mm/yyyy). Time: Selec...

MiFi X PRO 5G UW USER GUIDE 53 Software Update tab Software updates are delivered to the MiFi automatically over the mobile network. This tab displays your current software version, last system update information, software update history, and allows you to check for new software updates. Current Sof...

MiFi X PRO 5G UW USER GUIDE 54 Check for Software Update Last check for update: The date and time the MiFi last checked to see if an update was available. Update status: This is area is usually blank. If you check for an update, the result of that check, or the download progress of an update display...

MiFi X PRO 5G UW USER GUIDE 55 Backup and Restore tab Use this tab to back up current MiFi settings to a file on your computer, restore (upload) a previously-saved configuration file, reset the router to factory defaults, or restart or turn off your MiFi. Backup Configurations To back up current MiF...

MiFi X PRO 5G UW USER GUIDE 56 the Admin password on the MiFi touchscreen by tapping Help > Admin Website or Menu > Settings > Advanced Settings . NOTE: If you enter an incorrect password five times in a row, you will be locked out of the web UI. To unlock it, restart your MiFi. Click the D...

MiFi X PRO 5G UW USER GUIDE 57 GPS tab The MiFi incorporates a GPS receiver. The GPS receiver can determine your current location. Use this tab to enable GPS, view current location information, and to enable GPS streaming to devices with the GPS over Wi-Fi feature. GPS Settings Enable GPS: This sett...

MiFi X PRO 5G UW USER GUIDE 58 Port Number: The TCP port number used to establish a connection to the MiFi and obtain raw GPS data for the GPS over Wi-Fi feature. Unless there is a good reason to do so, you should not change the port number. Acceptable port values are between 1024 and 65535. Click S...

MiFi X PRO 5G UW USER GUIDE 60 Internet Status tab Use the Internet Status tab to view general internet connection and system information. Status: The current status of the MiFi internet connection. Network Name: The name of the network for the current internet session established. Technology : Indi...

MiFi X PRO 5G UW USER GUIDE 62 Internet Sessions tab Use the Internet Sessions tab to export and view internet session data. Export Internet Sessions Information Click the Export button to export internet session data. Internet Sessions NOTE: Internet Sessions are presented in date order. Date/Time:...

MiFi X PRO 5G UW USER GUIDE 64 Diagnostics tab This tab displays detailed information used solely for troubleshooting or technical support. Modem Mobile Number (MDN): The phone number of your MiFi. IMEI: The International Mobile Equipment Identity (IMEI) for your MiFi. This is a 15 digit code used t...

MiFi X PRO 5G UW USER GUIDE 65 Network Status: The status of the network: Not available or Available. Band: The band in use for the current connection. Bandwidth: The bandwidth in use for the current connection Network Operator: The name of the Mobile Network Operator (MNO). Signal Strength (RSRP): ...

MiFi X PRO 5G UW USER GUIDE 66 Device Info tab Use this tab to view details about your internal WAN connection. General Manufacturer: Inseego. Model : M3100. Software Components Modem Software Version: The version of software currently installed for the modem component. Wi-Fi Firmware Version: the v...

MiFi X PRO 5G UW USER GUIDE 67 Logs tab Use this tab to view log information for troubleshooting. Log Settings Turn On Logging: Check this box to turn on logs as needed. Automatically Clear Logs: Use the drop-down list to select when you want system log data deleted. NOTE: If the log is full, the ol...

MiFi X PRO 5G UW USER GUIDE 68 Getting help On the web UI Home page, the Help panel provides links to introductory help and support. To view more detailed help information, select from the Home page Help panel (or select Help from the web UI side menu). The Help page includes two tabs: • Help • Onli...

MiFi X PRO 5G UW USER GUIDE 69 Help tab This page provides links to help topics for every page of the Admin web UI and general topics useful for getting started with your MiFi. Online Support tab Use the Online Support tab for useful links and support information.

MiFi X PRO 5G UW USER GUIDE 70 4 Advanced settings Overview Using advanced settings

MiFi X PRO 5G UW USER GUIDE 72 Cellular tab In most configurations, the MiFi is used with a dynamic IP and SIM and the Access Point Name (APN) is available from the network, for example: vzwinternet . However, if you are on a private network, you may need to set the APN on this tab for the network t...

MiFi X PRO 5G UW USER GUIDE 73 Manual DNS tab The MiFi automatically selects a Domain Name Server (DNS). This tab allows you to manually assign up to two DNS IP addresses. Manual DNS Turn on manual DNS: Check this box to manually select a DNS. DNS 1 IP address: Enter the IP address for the primary D...

MiFi X PRO 5G UW USER GUIDE 74 SIM tab The SIM card in your MiFi can be locked using a PIN. If the SIM card is locked, you must enter the PIN before connecting to the mobile network. Once entered, the PIN is remembered until the next shutdown. You may also need to provide the existing PIN to change ...

MiFi X PRO 5G UW USER GUIDE 76 Firewall tab The MiFi firewall determines which internet traffic is allowed to pass between the MiFi and connected devices and protects your connected devices from malicious incoming traffic from the internet. The firewall cannot be turned off. Use the Firewall tab to ...

MiFi X PRO 5G UW USER GUIDE 77 MAC Filter tab The MAC filter allows only selected devices to access the MiFi primary Wi-Fi network. By default, MAC filter is turned OFF. Use this tab to turn the MAC Filter ON and specify device access. NOTE: The MAC filter has no effect on devices connected to the g...

MiFi X PRO 5G UW USER GUIDE 78 Device List This list includes all devices currently connected to the MiFi. Add New Device : Use this button to add a device to the device list, then enter the device name, MAC address, choose whether to select the MAC Address Filter checkbox, and click Save Changes . ...

MiFi X PRO 5G UW USER GUIDE 79 L AN tab This tab provides settings and information about the MiFi local area network (LAN). T he LAN consists of the MiFi and all Wi-Fi and USB and Ethernet connected devices.

MiFi X PRO 5G UW USER GUIDE 80 IP Passthrough IP Passthrough (IPPT) enables the first device detected on the specified interface to obtain the IP address assigned by the mobile network. IPPT allows you to enable a one-to-one connection to a host routing system. NOTE: When IP Passthrough is on, devic...

MiFi X PRO 5G UW USER GUIDE 82 Port Filtering tab Port Filtering allows you to block outgoing internet connections and permit only selected applications to access the internet. Traffic is identified by port numbers. Some applications are pre-defined. You can define additional applications if you kno...

MiFi X PRO 5G UW USER GUIDE 83 Applications Select the applications you want to be able to access the internet and click Save Changes . The following table provides port numbers and protocol information for each port filtering application listed. Application Name Port TCP * STCP * UDP * Email POP3 P...

MiFi X PRO 5G UW USER GUIDE 84 Custom Applications You can define up to ten custom applications. Add Custom Application: Use this button to add a new row to the custom application list. • On: Check this box if you want the new application to be able to access the internet. • App Name : Enter a name ...

MiFi X PRO 5G UW USER GUIDE 85 Port Forwarding tab Port Forwarding allows incoming traffic from the internet to be forwarded to a particular device connected to your Wi-Fi network. Normally, the built-in firewall blocks incoming traffic from the internet. Port forwarding allows internet users to acc...

MiFi X PRO 5G UW USER GUIDE 86 NOTE: When IP Passthrough is turned on, port forwarding capabilities are set through the connected host routing system and settings on this page are not available. Port Forwarding Configuration Port forwarding: To turn on port forwarding, move the ON/OFF slider to ON. ...

MiFi X PRO 5G UW USER GUIDE 88 VPN tab Use this page to establish a tunnel connection to an OpenVPN server and route all traffic on connected devices through the tunnel. OpenVPN Settings This section is visible once you have configured your MiFi for OpenVPN using the Configure OpenVPN Settings butto...

MiFi X PRO 5G UW USER GUIDE 90 5 Troubleshooting and support Overview Common problems and solutions Technical support

MiFi X PRO 5G UW USER GUIDE 91 Overview The MiFi is a highly reliable product. Most problems are caused by one of these issues: • System resources required by the MiFi are being used by other devices. • Network coverage is unavailable due to coverage area, an account problem, or a network problem. F...

MiFi X PRO 5G UW USER GUIDE 92 No service is available • Reorient your device. If you are inside a building or near a structure that may be blocking the signal, change the position or location of the device. For example, try moving your device close to a window. • You are outside your coverage area,...

MiFi X PRO 5G UW USER GUIDE 93 I see other networks, but not the network name for my MiFi The default multi-mode settings on your MiFi work for most Wi-Fi clients, however, some older devices require that you set one of the Wi-Fi bands to support older BGN standards: 1. Access the MiFi Admin web UI....

MiFi X PRO 5G UW USER GUIDE 94 I want to see the firmware (software) version installed on my MiFi NOTE: Software updates are delivered to the MiFi automatically over the mobile network. On the MiFi touchscreen: Tap Menu and then swipe up and tap Software Update . On the MiFi Admin web UI: Click in t...

MiFi X PRO 5G UW USER GUIDE 95 Technical support IMPORTANT: Before contacting Support, be sure to restart both your computer and your MiFi, and ensure that your SIM card is inserted correctly. Contact your service provider for assistance. My Verizon mobile app Manage your account, track your usage, ...

MiFi X PRO 5G UW USER GUIDE 96 6 Product specifications and regulatory information Product specifications Regulatory information Product Certifications and Supplier’s Declarations of Conformity Wireless communications Limited warranty and liability Safety hazards Proper battery use and disposal

MiFi X PRO 5G UW USER GUIDE 97 Product specifications Device Name: MiFi X PRO 5G UW Model: M3100 Regulatory: FCC Standards, approvals, certifications: : GCF Dimensions: 5.9” x 2.91” x 0.74” (150mm x 74mm x 18.9mm) Weight: 8.5 oz (241 g) Ports: USB-C Port – charging, tethering, charging of other exte...

MiFi X PRO 5G UW USER GUIDE 98 Power Charging: 18W Qualcomm® Quick Charge™ 3.0 charger USB 3.1 Gen 1, type A to C cable Time for full charge: 4 hours (when not in use) Battery: 5050 mAh Li -Ion battery (Included) Battery life: All day Network connectivity * 5G Nationwide and 5G Ultra Wideband 4G Cat...

MiFi X PRO 5G UW USER GUIDE 99 Software Systems supported: Windows® 10 or higher Mac OS® X 10.10 or h igher Linux® Ubuntu 1 4.04 or Higher Chrome OS TM v79 or higher Security Admin security, AES 128 encryption, security hardened web interface, password hash, session timeout, Wi-Fi on/off control, in...

MiFi X PRO 5G UW USER GUIDE 100 Regulatory information Federal Communications Commission Notice (FCC – United States) FCC ID: PKRISGM3100 Electronic devices, including computers and wireless modems, generate RF energy incidental to their intended function and are therefore subject to FCC rules and r...

MiFi X PRO 5G UW USER GUIDE 101 Product Certifications and Supplier’s Declarations of Conformity Product Certifications and Supplier’s Declarations of Conformity documentation may be consulted at Inseego Corp., 9710 Scranton Road Suite 200, San Diego CA 92121, USA. https://www.inseego.com/support/ ....

MiFi X PRO 5G UW USER GUIDE 102 Safety hazards Do not operate the 5G MiFi X PRO 5G UW in an environment that might be susceptible to radio interference resulting in danger, specifically: Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices. Always...

MiFi X PRO 5G UW USER GUIDE 103 Proper battery use and disposal IMPORTANT: In the event of a battery leak: - Do not allow the liquid to come in contact with the skin or the eyes. If contact has been made, wash the affected area with large amounts of water and seek medical advice. - Seek medical advi...