IBM V-CAN - Manual

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V-CAN User Guide 5 [email protected] 2.1 w system. Applicants can complete application, start an application over the phone with a Call Center application or through ts. 2.1.1 after modernization starting with each ent...

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) Depending on tApplication), there are multiple w o s; he different entry point (i.e., Internet, Online Application, Call Center or Paper 2.1. Ö Electronic Signature ening (similar to the FSSA QualCheck system used pr...

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) Figure 2: Screening Results Step 2: Ap After scree ance (TANF), Food Stamps and/or Medicaid. The general household, resources, income and expenses information entered into the Internet Screening will plicants may con...

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) Figure 3: Online Application Returning User n online application once it is started and saved. Once an ing an electronic signature s the online application, packet contains a summary of rsheet and a Summary of Rights...

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) Figure 4: Partially-completed Paper Application If a pri ening, s/he can request cation. Once the paper te the application, sign the Indiana Application for Assistance signature page and submit the application with c...

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) 2.1. If an applicant is not applying for Food Stamps, or does not wish to screen for potential eligibility of Exp dite Foo ening and complete the online application. eting the online application: plication online app...

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) Figure 6: Household Member Information Summary plication When an applicant completes the online application, s/he will sign the application using the electronic signature. If the applicant does not want to use an ele...

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V-CAN User Guide 12 [email protected] Once the applicant signs the application, s/he may print or request a mailed copy of the application packet. This packet will contain a summary of the online application responses,...

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V-CAN User Guide 13 [email protected] 6 Application Packet An applicant may print or have an application packet mailed to them, regardlstart an application (i.e., toll-free number, local DFR office or Internet). If an ...

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) Figure 8: Document Coversheet For the e submitted on an in se and Social Security Card, n copying both items on the same pag Select the document(s) mailed or FAXed to the FSSA Service Center. mo t efficient processin...

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) 2.1. An application is considered submitted when the Indiana Application for Assistance signature page is signed e signed application is received, the FSSA Serv for each program: d Food Stamps d Hoosier ed Representa...

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) 2.1. A ed by applicants and clients who have barriers to comp esentatives are designated to perform one or more of e (TANF) benefits. half of the client in one of the ways listed above (PLEASE NOTE: Authorized Repres...

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) Figure 10: Authorized Representative Form (available on the FSSA website) 2.1.11 Other Application Processes mps, Cash Assistance ion processes relevant he following programs: • Medicaid Disability; and • Medicare Sa...

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V-CAN User Guide 18 [email protected] Healthy Indiana Plan (HIP) HIP is a state-sponsored health insurance plan for low-income Hoosiers. Hoosiers who may qu include: alify for HIP 64; f federal poverty level PL); adult...

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V-CAN User Guide 19 [email protected] 2.1. ially relevant to agencies Internet browser’ the screening or ed when completing an number, starting with a e Interview and 2032 Pending Verification notices. o Do not use the...

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V-CAN User Guide 20 [email protected] 3. Managing Benefits in the New System Managing Benefits Overview There are new ways to manage be 3.1 nefits in the new system, such as checking case status, reporting ng the redet...

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) o Scheduled interview appointments; bmitted (due dates are also provided); th the client; d n. omated phone system igits of Social Security of birth to check case status on the automated system. tus; plicant (due dat...

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) online, clients must provide their last name, ICES case number, date of birth and last four digits of d ICES case number or date rrections and Spend-down ients may use: tting documents to the FSSA Service Center, use...

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) Upcoming changes to the redetermination process: y and non-disabled) e and interview nd disabled) and interview o 12 month redetermination form (no interview) Applicatio stance/TANF, 45 days for Medicaid and or 90 da...

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) When applicants/clients contact the Call Center, calls are answered and routed by using the following rocess changes (i.e., i.e., questions about uestions. If a case- transfer calls to the sing on Medicaid Waiver, Nu...

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) 6. Disagreements with a Case Decision 5. EBT Questions (to obtain more detailed EBT account information from JP M organ . • Peak usage of the Call Center system usually occurs on Mondays, the day after a holiday ur q...

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V-CAN User Guide 26 [email protected] 4.1 nts and Referral members will receive client support materials to post in their offices d contain helpful 4.1. s Points provide access to new application tools, like a computer...

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) 2 Referral Mem 4.1. ber Materials Referral M lients with information on the ways to apply for and manage lowing materials to post in their offices and ffices; omplete the application and distribute to clients; with t...

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V-CAN User Guide 28 [email protected] 5.1 portant part of the new system. There are several ways V-CAN members can d manage benefits in 5.1.1 cations and Documents ted to Eligibility Modernization /fssa 5. V-CAN Resour...

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) HIP Application and Brochures order form To order HIP applications and brochures for your office, complete and submit the HIP Applications and 5.1. AN should be emailed to the IBM- led Co Brochures order form. 2 V-CA...

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) 6. Appendix 6. 1 s s several quick reference cards that V-CAN members can use when assisting quick, easy reference 6.1. Contacts list contains helpful phone numbers and website addresses for Indiana public assistance...

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V-CAN Contacts tamp and Health Coverage Food Stamps and 64 64 (same as toll-free number) cation: www.in.gov/fssa Cash Assistance (TANF), Food S To apply for and manage Cash Assistance (TANF),H a e lth Coverage: ƒ Tol...

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V-CAN User Guide 32 [email protected] al time) or (2) for Spanish enefit Programs (i.e., ); or (3) for ervices ions: aking with a Representative) bout a Letter or Notice r ns Suspected Fraud sfer (EBT) Cards s (F speci...

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) 6.1. The list below shows the type of supporting documents that should be submitted with Cash Assistance (TANF), Food Stamps and Health Coverage applications. This list is included on the Indiana Application for Assi...